IN CASE OF DIFFICULTY...
MDS products are designed for long life and
trouble-free operation. However, this equip-
ment, as with all electronic equipment may
have an occasional component failure. The
following information will assist you in the
event that servicing becomes necessary.
FACTORY TECHNICAL
ASSISTANCE
Technical assistance for MDS products is
available from our Customer Support Team
during business hours (8:00 A.M.–5:30 P.M.
Eastern Time). When calling, please give the
complete model number of the radio, along
with a description of the trouble symptom(s)
that you are experiencing. In many cases, prob-
lems can be resolved over the telephone,
without the need for returning the unit to the
factory.
Please use one of the following means for
product assistance:
Phone: 585-241-5510
E-mail: [email protected]
Web: www.microwavedata.com
FAX: 585-242-8369
FACTORY REPAIRS
Component-level repair of radio equipment is
not recommended in the field. Many compo-
nents are installed using surface mount tech-
nology, which requires specialized training
and equipment for proper servicing. For this
reason, the equipment should be returned to
the factory for any PC board repairs. The
factory is best equipped to diagnose, repair and
align your radio to its proper operating specifi-
cations.
If return of the equipment is necessary, you
will be issued a Service Return Order (SRO)
number. The SRO number will help expedite
the repair so that the equipment can be repaired
and returned to you as quickly as possible.
Please be sure to include the SRO number on
the outside of the shipping box, and on any
correspondence relating to the repair. No
equipment will be accepted for repair without
an SRO number.
A statement should accompany the radio
describing, in detail, the trouble symptom(s),
and a description of any associated equipment
normally connected to the radio. It is also
important to include the name and telephone
number of a person in your organization who
can be contacted if additional information is
required.
The radio must be properly packed for return
to the factory. The original shipping container
and packaging materials should be used when-
ever possible. All factory returns should be
addressed to:
When repairs have been completed, the equip-
ment will be returned to you by the same ship-
ping method used to send it to the factory.
Please specify if you wish to make different
shipping arrangements. To inquire about an in-
process repair, you may contact our Product
Services Group at: 585-241-5540 (FAX: 585-
242-8400) or vie e-mail at:
[email protected].
Microwave Data Systems Inc.
Product Service Department
(SRO No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
