46
13-FAULTS/CAUSES/SOLUTIONS
ATTENTION!
All repairs must only be carried out by a specialised technician, with the product switched off and the plug
disconnected.
ANOMALY
POSSIBLE CAUSES
SOLUTIONS
The pellets are not fed into the
combustion chamber.
The pellet hopper is empty.
Fill the hopper with pellets.
Sawdust has blocked the feed screw.
Empty the hopper and remove the
sawdust from the feed screw by hand.
Faulty gear motor.
Replace the gear motor.
Faulty circuit board.
Replace the circuit board.
The fire goes out or the boiler stops
automatically.
The pellet hopper is empty.
Fill the hopper with pellets.
The pellets are not fed.
See the previous anomaly.
The pellet temperature safety probe has
been triggered.
Let the boiler cool down, restore
the thermostat until the problem is
resolved and switch the boiler back on.
If the problem persists contact Technical
Assistance.
Chrono active.
Check if the chrono setting is active.
The door is not closed properly or the
gaskets are worn.
Close the door and replace the gaskets
with original ones.
Unsuitable pellets.
Change the type of pellets with those
recommended by the manufacturer.
Low pellet supply.
Check the flow of fuel following the
instructions in the manual.
The combustion chamber is dirty.
Clean the combustion chamber, following
the instructions in the manual.
Clogged outlet.
Clean the smoke duct.
Faulty smoke extraction motor.
Check the motor and replace it, if
necessary.
