McLaren SUPER SERIES, Owner'S Handbook Manual

Page: 187 / 268

Comfort and Convenience
Vehicle Tracking
5.15
Customer Service
If at any time you need to change any details
you have entered in the McLaren vehicle
tracking system agreement or if you sell your
vehicle, you MUST contact the service
provider.
For example, if:
•
you have changed your
telephone/mobile phone number.
•
you have changed the registration plate
on your vehicle.
•
you are moving house.
•
you are selling your vehicle.
•
you wish to add or remove an
authorised driver.
The vehicle tracking customer service
operators can be contacted on:-
0844 239 0032 in the UK or from outside
the UK on +44 (0)161 924 5404. Calls can
be made between 09:00am - 17:00pm
(GMT) Monday to Friday.
False alarms
To maintain the vehicle tracking service
stolen vehicle recovery rates, customer
support is needed to keep false alarms to a
minimum.
NOTE: Ensure that the vehicle battery
remains fully charged at all times, a
discharged battery may lead to a false
alarm.
A disconnected battery may also lead
to a false alarm.
False alarm policy
Following an alert, the vehicle tracking
centre will contact you to confirm the status
of the vehicle. If the alert is a false alarm, this
will be recorded on your account, you may be
charged for excessive false alarms.
All automatic driver recognition card users
will be allowed up to 5 false alerts in a 12
month period.
NOTE: To avoid unnecessary alerts,
contact the vehicle tracking centre to
inform them of any potential false
alarms.
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