• The email message might be larger than is permitted, so it is not scanned for spam. See
your advanced settings for spam to change the size.
• Email messages are not being routed through an appliance with the Anti-Spam Module
enabled.
How can I stop a particular type of spam?
To ensure that you have the best chance of detecting and preventing spam, check that:
• The appliance is using the latest versions of the anti-spam engine and anti-spam rules.
• The appliance has not been configured to allow streaming media to pass through.
Why has the performance changed?
Scanning email messages for spam requires appliance resources and affects SMTP performance.
Users are complaining that their mailboxes are full.
If users automatically divert spam to a spam folder in the mailbox, their mailboxes can quickly
exceed their size limit. Remind users to regularly check their spam folder and delete spam.
Getting more help — the links bar
The links bar in the appliance interface window provides links to more sources of information.
You can:
• Access the McAfee online virus information library to find out more about a specific virus.
• Submit a virus sample to McAfee for analysis.
• Contact McAfee Technical Support.
See the
Online help for more information.
Troubleshooting
Getting more help — the links bar
McAfee Email and Web Security Appliance 5.1 Installation Guide
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