• You have used the new IP address that you configured for the LAN1 port, in the URL
field of your web browser. If you have not disabled or deleted the default IP address
10.1.1.108, try using that IP address (
https://10.1.1.108
).
The appliance’s IP address must be suitable for the subnet to which the appliance is
connected. If it is not, use the default IP address and, if that fails, try a direct management
connection.
NOTE:
You can obtain a direct management connection through the LAN2 port only if
you are using the appliance in explicit proxy mode and you have not disabled the LAN2
port
• The appliance has a working connection to your existing network, indicated by the NIC
1 network activity LED flashing on the control panel.
If the LEDs are not flashing, ensure that the cable you are using is undamaged and
connected properly to the appliance’s LAN1 port and your existing network equipment.
If you have not used the blue cable supplied with the appliance, ensure that the cable
is a UTP straight-through (uncrossed) network cable.
• If the appliance is operating in explicit proxy mode and you have a direct local management
connection through its LAN2 port, ensure that:
• You have not disabled the LAN2 port. Connect remotely to check this.
• You used the new IP address that you configured for the LAN2 port (the default is
10.1.2.108), in the URL field of your web browser.
• The appliance has a working connection to your computer, indicated by the NIC 2 network
activity LED flashing on the control panel.
If the LED is not flashing, ensure that the cable you are using is undamaged and connected
properly to the appliance’s LAN2 port and your computer’s network port. If you have not
used the orange cable supplied with the appliance, ensure that the cable is a UTP crossed
network cable.
My password does not work.
If you recently restored the appliance’s software without maintaining the previous settings, the
management password reverts to the default password, scmchangeme.
I forgot my password.
Using the appliance’s recovery CD, return the appliance’s password to the default passwords,
which are
scmchangeme
and
dlpchangeme
.
Some of the interface does not display properly.
The appliance’s interface is intended for Internet Explorer 6.0 or later on Windows, and Mozilla
Firefox 2.0 on Linux. Check the accompanying release notes for known issues when using some
web browsers on particular operating systems.
Client (software) cannot communicate through theappliance.
Check the following:
• The correct protocols are enabled for the appliance (all protocols are enabled by default).
• The clients and other devices are configured to route traffic to and from the appliance.
• The network has no problems, and your device is connected correctly.
Troubleshooting
FAQ
McAfee Email and Web Security Appliance 5.1 Installation Guide
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