MBTelehealth Tandberg Edge 95, User Manual

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MBTelehealth – Tandberg MXP Edge 95 User Guide
17.2 Video Issues
Issue Possible Cause(s) Resolution
Picture is blank on the
monitor

System has gone into “sleep” mode

Monitor has been powered off

Monitor input has changed

Pick up the remote, system will
reactivate in normal mode.

Turn the monitor on

Check to see if the monitor
input has been changed (using
the select or input button on
the TV Monitor)
Near-end site unable to
hear or see the picture
from far-end peripheral

Proper input has not been selected

Cables are not properly connected

Check for correct input
selection on remote control

Check that output from laptop
patient camera, VCR, or
document camera are
connected properly
If you are experiencing any problems with the videoconferencing
equipment or have any questions, please contact the service desk for assistance:
Winnipeg or outside of Manitoba
Phone: (204) 975-7714 Option 1
Outside of Winnipeg (within Manitoba only)
Phone: 1-866-667-9891 (toll free) Option 1
18.0 ADDITIONAL TRAINING INFORMATION
For additional information on the Tandberg MXP Edge 95 video conference equipment
visit
www.mbtelehealth.ca or contact your Facilitator-eHealth Solutions.
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