N>Trans Manual - Maycom Audio Systems – Page 24
11 Appendix D: Warranty
General Conditions of Warranty for Products Manufactured by Maycom Audio Systems
Maycom Audio Systems as trademark of Solid Semecs BV, herein after referred to as Maycom, provides a
general warranty to products manufactured and delivered by Maycom and/or its official Distributors and Agents.
Some Maycom manufactured Products have a specific and separate warranty with terms and conditions
applicable to that Product. When a specific Maycom manufactured Product has a warranty it shall take
precedence over this document. If the Product includes hardware or software components manufactured by a
third party, then the specific warranty of that third party component shall take precedence over this Warranty.
Products without a specific warranty shall conform to the terms of this Warranty. All additions, alterations and
exceptions to and waivers of these General Conditions of Warranty must be in writing and approved by
Maycom. This Warranty, including any approved alterations, shall be included as an integral part of the offer and
the contract of sale.
Warranty Conditions
1. Maycom warrants that:
1.1 The hardware components meet the form, fit and function defined in the Maycom Product Specifications and
operate error free when used in accordance with the applicable technical manuals.
1.2 The software meets the form, fit and function defined in the Maycom Product Specifications and will operate
error free when used in accordance with the applicable user and technical manuals. Repairs to software can
take place by replacing the Product with a comparable Product or by providing a work around instructions on
how to avoid or bypass the problem.
1.3 Products, when integrated, delivered and installed as a turnkey system by Maycom meets the form fit and
function for the Maycom System Specifications and operate error free when used in accordance with the
applicable technical manuals. Repairs to software can take place by replacing the Product with a comparable
Product or by providing a work around instructions on how to avoid or bypass the problem.
2. Maycom liability under warranty shall not apply to damages due to normal wear and tear, improper use or
handling, inadequate maintenance, disregard of operating instructions, excessive load or stress, acts of nature,
or any other cause not attributable to Maycom. Except by express, prior agreement in writing, Maycom shall not
be liable under warranty for damages to Maycom Products due, or attributable to repairs or alterations made by
the End User or any unauthorized third party technical service organization; or the use of components or repair
parts not specified or authorized by Maycom. Maycom will not be liable for any indirect, special, incidental or
consequential damages or the loss of data irrespective of whether Maycom has advance notice of the possibility
of such damages.
3. As promptly as possible upon receipt of the End User or Representative claim in writing, Maycom hereby
undertakes, as it may see fit and at its sole discretion, either to replace or repair any parts of its Products which
are or have become ascertainable defective or unserviceable due to poor materials, faulty design, or deficient
manufacture. All parts replaced shall become the property of Maycom.
4. This Warranty applies to the repair or replacement and re-commissioning, of defective or unserviceable parts.
The End User is responsible for packaging and shipping the defective product to MAYCOM, and paying
shipping charges. MAYCOM shall pay for the return of the product to the End User. All warranty action,
including the shipment of repair parts, must be approved by Maycom in advance before being performed.
5.This Warranty will cover a period of one (1) year after date of invoice from the End User.
6.This Warranty expressly excludes transport damage; items such as batteries, cables, microphones, headsets,
pouches and faults related to adjustment or readjustment of the Products by the End User or any other non
authorized service organization.
8.This Warranty expressly excludes any liability by Maycom for consequential loss or damage on any grounds,
such as (but not limited to) the need to repeat work processes, penalties for late delivery, etc.
9.For goods and components manufactured by any third party, Maycom ’liability under warranty is expressly
limited to the terms of Warranty by the supplier of such goods and components.
10.Maycom shall not be required to provide services under warranty until and unless the End User has paid
such part of the purchase price as bears a reasonable relation to the value of the stated defect.
11.Place of performance for work under warranty shall be the nearest authorized service workshop or as
otherwise designated by Maycom, and for Products forming part of a fixed installation, it shall be the site of such
installation. Maycom shall, at its sole discretion decide the place of performance.
12.Maycom shall have the right to charge for services under warranty if the site of the product is other then
where the product was originally installed.
13. Warranty claims shall be in writing and include:
13.1 point of contact, shipping address, telephone, fax number, and email address of the End User
13.2 name, description, version or serial number of the faulty component, invoice of the Product and warranty
start date.
13.3 description of the problem
13.4 other supporting data as necessary
14. Any repair activity performed by the End User prior to Maycom approval is at the risk of the end user.
