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Matrox QuadHead2Go Series – User Guide
Contents
Matrox safety information ...................................................................................... 5
Installation and operation ....................................................................................................................... 5
If a power supply (internal or external) was included with your product ............................................ 5
If your product includes laser-based technology ................................................................................... 6
If your product includes a battery ........................................................................................................... 6
Repair ....................................................................................................................................................... 6
Overview ................................................................................................................. 7
Hardware supplied ................................................................................................................................... 7
Software available .................................................................................................................................... 7
Hardware required (sold separately) ...................................................................................................... 7
Optional hardware (sold separately) ...................................................................................................... 7
Installation overview ............................................................................................................................... 8
More information .................................................................................................................................... 8
Getting started ........................................................................................................ 9
Configuration guide ................................................................................................................................ 9
Before you begin ...................................................................................................................................... 9
Installing your QuadHead2Go card ..................................................................... 10
Before you begin .................................................................................................................................... 10
Preventing damage to your hardware ....................................................................................10
Step-by-step installation ........................................................................................................................ 10
Installing multiple cards ........................................................................................................................ 11
Connecting your QuadHead2Go card ................................................................. 12
Before you begin .................................................................................................................................... 12
Connection overview ............................................................................................................................. 12
Description of supported connectors ................................................................................................... 12
Step-by-step connection setup .............................................................................................................. 13
Connecting your QuadHead2Go unit .................................................................. 15
Before you begin .................................................................................................................................... 15
Connection overview ............................................................................................................................. 15
QuadHead2Go – Back ............................................................................................................15
Description of connectors ..................................................................................................................... 16
Step-by-step connection setup .............................................................................................................. 16
Page 1: ...User Guide 20278 301 0100 October 18 2019 Matrox QuadHead2Go Series...
Page 2: ...ld separately 7 Installation overview 8 More information 8 Getting started 9 Configuration guide 9 Before you begin 9 Installing your QuadHead2Go card 10 Before you begin 10 Preventing damage to your...
Page 3: ...2 Matrox PowerWall software 24 Before you begin 24 Obtaining Matrox PowerWall software 24 Installing your software 24 Accessing Matrox PowerWall software 24 Running Matrox PowerWall 25 More informatio...
Page 4: ...o a 75 or 100 mm mounting space 37 Mounting to a 200 mm mounting space 37 Customer support 38 Matrox web 38 Technical support 38 Information we need 38 Program specific problems 39 Software package do...
Page 5: ...stalling your Matrox card Allow hot surfaces to cool before touching your Matrox unit Static electricity can severely damage electronic parts Before touching any electronic parts drain static electric...
Page 6: ...des laser based technology The device contains a Class 1 laser product for use only under the recommended operating conditions and guidelines For more information see your Matrox user guide Invisible...
Page 7: ...ad2Go unit Device 1 power supply Software available Matrox QuadHead2Go Firmware Updater Matrox PowerWall Matrox QuadHead2Go REST API Hardware required sold separately DisplayPort cable or active adapt...
Page 8: ...ftware page 24 For more information on PowerWall software see the help file included with your PowerWall software More information Your Matrox user guide provides information on installing and connect...
Page 9: ...receive a signal of up to 8K by 8K and output on up to four 4 HD HDMI monitors Configuration guide For information on the possible display wall setups see the Matrox QuadHead2Go Configuration Guide ww...
Page 10: ...ugged in some electrical current is supplied to the motherboard This current may prevent newly installed hardware from working properly Always try to insert or remove your card as straight as possible...
Page 11: ...ng more than one card see Installing multiple cards page 11 Before restarting your system connect your devices see Connecting your QuadHead2Go card page 12 After connecting restart your system and ins...
Page 12: ...er you change your connection setup make sure you re using the correct connectors and that all connectors are properly fastened Review the safety information provided For more information see Matrox s...
Page 13: ...ielded HDMI cable We recommend you use a certified high speed HDMI cable LAN Connect a network cable to this connector Note To connect to the bracket of your Matrox product the overmold or boot of the...
Page 14: ...s User Guide 3 Connect to your network Connect a network cable to the RJ 45 connector on your QuadHead2Go card After connecting your QuadHead2Go card validate your connection setup see Validating your...
Page 15: ...om using your Matrox product read the following guidelines before connecting your devices Whenever you change your connection setup make sure you re using the correct connectors and that all connector...
Page 16: ...vice and electrical socket the power LED is active not black For more information on LEDs see Description of status LEDs page 19 DisplayPort IN Connect your DisplayPort cable to your Matrox unit Conne...
Page 17: ...it WARNING To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your Matrox product carefully remove the DisplayPort cable by pressing the latch on the top of the Displa...
Page 18: ...cket the power LED is active not black For more information on LEDs see Description of status LEDs page 19 After connecting your QuadHead2Go unit validate your connection setup see Validating your Qua...
Page 19: ...it provide power and status information Note If LED B turns to red when a button is pressed on your QuadHead2Go unit the buttons on your unit are disabled For more information see Using control button...
Page 20: ...by the network For more information contact your network administrator Multiple subnet support QuadHead2Go Series devices that are in the same subnet are detected through the UPnP Universal Plug and...
Page 21: ...rox web site www matrox com QuadHead2Go support Download the latest firmware package and extract the files to a local folder on your system for example C QuadHead2GoFirmwareUpdate Before you update yo...
Page 22: ...7 0 0 1 as its DNS server Otherwise the firmware update process may take a long time to complete Step by step instructions 1 Run the QuadHead2Go Firmware Updater Browse to the folder containing the ex...
Page 23: ...To resume searching for devices click Search again 3 Select the devices to update Select the devices you want to update Devices with an older firmware version are automatically selected To change the...
Page 24: ...desired This section describes how to install and use Matrox PowerWall software for Windows Server 2016 Windows 10 Standard 64 bit Windows 10 Professional 64 bit Windows 10 Enterprise 64 bit and Wind...
Page 25: ...y linked to a physical device To set up your display wall design Add or remove devices from your display wall Define different layouts for the outputs of your devices using the canvas and the device o...
Page 26: ...a control button once to view its corresponding on screen menu Press the button again to cycle through the menu options Stop pressing the button to apply the current selection Note If LED B right turn...
Page 27: ...your firmware package and can be modified through Matrox PowerWall or the QuadHead2Go REST API 3 Device information Shows the device information such as Output ID 1 2 3 or 4 Model number IP address M...
Page 28: ...bit HDCP support 9 Command protocols UPnP HTTPS Supported maximum input resolutions DisplayPort video input Custom resolutions are also supported Please contact Matrox for more details 3840 2160 60 H...
Page 29: ...m resolutions are also supported Please contact Matrox for more details 3840 2160 60 Hz 3840 2160 30 Hz 7680 1080 60Hz 7680 1080 30Hz 1920 4320 60Hz 1920 4320 30Hz Supported maximum output resolutions...
Page 30: ...Temperature operational 0 to 45 C 32 to 113 F Temperature non operational storage and transportation 40 to 70 C 40 to 158 F Humidity operational indoor 20 to 80 non condensing Humidity non operational...
Page 31: ...Matrox QuadHead2Go Series User Guide 31 Appendix A Matrox Secure Cable Solution QuadHead2Go card Mini DisplayPort 1 2...
Page 32: ...32 Matrox QuadHead2Go Series User Guide Mini HDMI 1 2...
Page 33: ...Matrox QuadHead2Go Series User Guide 33 QuadHead2Go unit 1...
Page 34: ...34 Matrox QuadHead2Go Series User Guide 2...
Page 35: ...rovided Mounting shelf only The mounting shelf has existing holes for your Matrox unit that allow the shelf to be mounted facing forward or backward Use a hand screwdriver to carefully tighten each sc...
Page 36: ...crews included in the kit to secure each unit You need to remove the four 4 rubber pads under your unit before you can secure your unit to the shelf Mounting your units vertically Using the mounting s...
Page 37: ...ing to a 75 or 100 mm mounting space To mount your Matrox unit on a 75 or 100 mm mounting space Attach the brackets to your VESA mount before attaching your brackets to your unit Use two 2 M4 screws s...
Page 38: ...ned to the integrator who will return it to Matrox 2 If your Matrox product was provided by your computer manufacturer contact this manufacturer For contact information see your computer documentation...
Page 39: ...also have directives regarding software updates Directly from Matrox A more recent software package may support more features and may offer increased capabilities such as higher display resolutions Ma...
Page 40: ...d and found to comply with EN55032 CISPR32 and EN55024 CISPR24 In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures To...
Page 41: ...enciales estos productos pueden causar interferencias en las comunicaciones por radio en tal caso el usuario deber adoptar las medidas adecuadas Para satisfacer las disposiciones de la CE deber n util...
Page 42: ...pleHead TripleHead2Go VDA Veos Xenia Adobe Systems Inc Acrobat Reader Advanced Micro Devices Inc AMD Apple Computer Inc App Store Apple iPad Mac Mac OS Belden Inc Belden Cisco Systems Inc iOS Dolby La...
Page 43: ...rks and tradenames are hereby acknowledged Fran ais Les marques d pos es sont d pos es aux tats Unis au Canada et ou dans d autres pays Toutes les autres marques et tous les autres noms d pos s reconn...
Page 44: ...Inhalte korrekt und verl sslich Weiterhin bernimmt Matrox Graphics Inc keinerlei Verantwortung f r die Benutzung dieses Handbuchs die Vervielf ltigung und oder Verteilung im Ganzen oder zum Teil wede...
Page 45: ...Matrox Graphics Inc 1055 Saint Regis Boulevard Dorval Quebec Canada H9P 2T4 514 822 6000 graphics matrox com www matrox com graphics...
