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8.12 04A0 ERROR TROUBLESHOOTING

ERROR MESSAGE 04A0

1) SYMPTOM:

a. No communication received.

2) SOLUTION:

a. If the display is giving an 04A0 error, LED DSP2 (RS485) should be off (Figure A). If this light is not on and an 04A0 error is present,

replace the console.

b. Check the connection of the console communication cable at both the console and the MCB.

c. Replace the console communication cable.

d. Replace the MCB.

FIGURE A

CHAPTER 8: TROUBLESHOOTING

Summary of Contents for T7XE-03

Page 1: ...T 7 X E 0 3 T R E A D M I L L S E R V I C E M A N U A L...

Page 2: ...5 3 Manager Mode Time 15 5 4 Manager Mode Speed 15 5 5 Manager Mode Defaults 16 5 6 Manager Mode TV 17 5 7 Manager Mode Language 18 5 8 Manager Mode Other 19 CHAPTER 6 ENGINEERING MODE 6 1 Using Engin...

Page 3: ...ck Cushion Replacement 49 9 5 Front Roller Removal 50 9 6 Running Belt Removal 51 9 7 Side Rail Removal 52 9 8 Motor Control Board MCB Removal 53 9 9 Motor Removal 54 9 10 Drive Belt Replacement 55 9...

Page 4: ...1 1 1 SERIAL NUMBER LOCATION CHAPTER 1 SERIAL NUMBER LOCATION...

Page 5: ...eave a 78 75 2000 mm x 39 50 1000 mm landing zone behind the treadmill This zone is to allow easy access to the treadmill and gives the user an easy exit path from the machine In case of an emergency...

Page 6: ...his product An appliance should never be left unattended when plugged in Unplug from the outlet when not in use and before putting on or taking off parts This product must be used for its intended pur...

Page 7: ...box and turn off the breaker s one at a time Once a breaker has been turned off the only thing that should not have power to it is the treadmill No lamps vending machines fans sound systems or any ot...

Page 8: ...uipment free from dust and dirt 3 1 RECOMMENDED CLEANING TIPS 3 2 CHECK FOR DAMAGED PARTS DO NOT use any equipment that is damaged or has worn or broken parts Use only replacement parts supplied by Ma...

Page 9: ...e belt causing possible issues with the wax MONTHLY MAINTENANCE ITEMS 1 Inspect the power cord for damage inspect hand grip areas and inspect the emergency stop button and cord for proper operation 2...

Page 10: ...al on the touch screen Always dampen the cloth and clean the screen Do not spray the cleaning agent on the screen itself the drips can seep into the display or stain the bezel After cleaning make sure...

Page 11: ...These bolts adjust the rear roller Do not adjust until the treadmill is on This will prevent over tightening of one side STEP 2 The belt should have equal distance on either side between the frame If...

Page 12: ...ave a cool down length of 2 minutes Workouts 20 minutes and longer will have a cool down length of 5 minutes EMERGENCY STOP IMMOBILIZATION To stop all functions and immobilize the unit The emergency s...

Page 13: ...the SLIDER 3 Enter the desired workout level using the ARROW KEYS or the SLIDER 4 Enter the user s weight the user s weight is used to calculate the caloric expenditure value providing an accurate wei...

Page 14: ...utes long and runs at 3 0 mph 4 8 kph and 0 incline STAGE 1 At the 3 minute mark the treadmill will gradually increase speed to 4 5 mph 7 2 kph The actual test begins at 4 5 mph 7 2 kph STAGE 2 After...

Page 15: ...max ml kg min 20 29 30 39 40 49 50 59 SUPERIOR 53 0 48 7 46 8 42 0 46 8 43 9 41 0 36 8 EXCEL LENT 44 2 41 0 39 5 35 2 41 0 38 6 36 3 32 3 GOOD 38 1 36 7 33 8 30 9 36 7 34 6 32 3 29 4 FAIR 35 2 33 8 3...

Page 16: ...located on the left side of the screen They are About Time Speed Defaults TV and Language 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs have options that will appear o...

Page 17: ...e Total time not editable Cannot be modified Software Version Software version not editable Cannot be modified Out of Order Default Off This option allows the club to show out of order on the console...

Page 18: ...ult pause time Maximum 10 Minutes Minimum 1 Minute MANAGER MODE Time 5 3 MANAGER MODE TAB 2 FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Maximum Speed Default 12 MPH 19 3 KPH This option controls the maxim...

Page 19: ...inimum 10 Default Weight Default 150 lb 68 kg This option controls the default weight used in the calorie calculations Displayed in native units pounds or kilograms Maximum 400 lb 180 kg Minimum 50 lb...

Page 20: ...s the default TV volume on start up Maximum 17 Minimum 0 Tuner Available Default Yes This option controls the default TV function If NO is selected the TV tab will be removed from the normal function...

Page 21: ...lect the flag for the specific language shown on the display N A MANAGER MODE Language 5 7 MANAGER MODE TAB 6 FLAG UNIT MILE MILE KM KM KM KM KM LANGUAGE ENGLISH GERMAN SPANISH FLAG UNIT KM KM KM KM K...

Page 22: ...hine data to a PC server ON or OFF Virtual Active Default ON This option controls the Virtual Active function ON Belt Stop Default Off This option is to check the running belt to see if a user is ther...

Page 23: ...ear once you have chosen that particular tab 5 Press the HOME button or the EMERGENCY STOP to exit Engineering Mode 6 1 USING ENGINEERING MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Auto Calibration...

Page 24: ...option displays workout information for the various programs N A 6 3 ENGINEERING MODE TAB 2 ENGINEERING MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Errors This option displays the error code history...

Page 25: ...X This option allows the user to select the screen header from a list N A 6 5 ENGINEERING MODE TAB 4 ENGINEERING MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Club ID This option records the club ID of...

Page 26: ...t particular tab 5 Press the HOME button or the EMERGENCY STOP to exit Service Mode 7 1 USING SERVICE MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Machine Type Default Treadmill This option is to sele...

Page 27: ...een to catch After 5 positions are tested touch the center of the screen to exit this test N A Keypad Type Default No Quick Start This option sets the type of keypad for the treadmill It should always...

Page 28: ...tion allows the club to record key components replacement history N A 7 4 SERVICE MODE TAB 3 7 5 SERVICE MODE TAB 4 SERVICE MODE FUNCTION DEFAULTS DESCRIPTIONS MODIFIED Date Time This option allows th...

Page 29: ...26 8 1 ELECTRICAL DIAGRAMS CHAPTER 8 TROUBLESHOOTING...

Page 30: ...27 8 1 ELECTRICAL DIAGRAMS P29 DIGITAL COMMUNICATION WIRE CHAPTER 8 TROUBLESHOOTING...

Page 31: ...28 8 1 ELECTRICAL DIAGRAMS N95 UCB LITTLE BOARD WIRE CHAPTER 8 TROUBLESHOOTING...

Page 32: ...29 N97 HAND PULSE WIRE CHAPTER 8 TROUBLESHOOTING 8 1 ELECTRICAL DIAGRAMS...

Page 33: ...ng Normal Light MCU Fault Off MCU No Power DOWN DSP5 Indicates if the console is commanding elevation down Light Normal Off No command from console received by the elevation motor UP DSP6 Indicates if...

Page 34: ...ING TB1 AC Motor Cable Socket TB2 Input Power Cable Socket J9 Inside Fan Cable Socket J10 Digital Communication Cable Socket J12 Elevation Motor Cable Socket J16 External Fan Cable Socket CHAPTER 8 TR...

Page 35: ...too high C 02AD MCB over temperature C 02B2 Safety key signal is not received C 02B5 Inverter senses that the normal rated current is over 150 for 60 seconds C 02B6 Speed up has over current C 02B7 Sp...

Page 36: ...line motor cable at the MCB b Run auto calibration See Section 3 5 c If auto calibration fails re enter Engineering Mode and again go to Calibration Select Incline Minimum and then Go To Value Check t...

Page 37: ...1 is a solid light replace the motor e If LED DSP1 is not lit replace the MCB FIGURE A FIGURE B 8 7 01A8 02B6 02B7 02B8 ERROR TROUBLESHOOTING ERROR MESSAGE 01A8 02B6 02B7 02B8 1 SYMPTOM a 01AB Motor o...

Page 38: ...gure B There should be an Ohm reading of 0 If there is an Ohm reading above 0 replace the motor If the Ohm reading is 0 replace the MCB FIGURE B FIGURE A 8 9 02AD ERROR TROUBLESHOOTING ERROR MESSAGE 0...

Page 39: ...resolve the issue replace the console FIGURE A 8 11 02B9 02BA 02BD ERROR TROUBLESHOOTING ERROR MESSAGE 02B9 02BA 02BD 1 SYMPTOM a 02B9 The inner memory IC data write error b 02BA The inner memory IC d...

Page 40: ...is giving an 04A0 error LED DSP2 RS485 should be off Figure A If this light is not on and an 04A0 error is present replace the console b Check the connection of the console communication cable at both...

Page 41: ...ltage to the MCB Replace the MCB if all power components are OK and there is AC volts to the MCB c If LED 12V is lit check the switch on the back of the IO Board Figure B If the unit has a power board...

Page 42: ...te grips for example the safety key strap or headphone wiring There are some things that will interfere with heart rate signal including florescent lighting electric dog fences large electric motors c...

Page 43: ...isplay 2 SOLUTION a Check the console cable connections at the upper and lower control boards b Check the LED display wire connection Figure A This wire connection should be taped in place add tape if...

Page 44: ...from the idler on the drive belt so that it is not slipping Check the rotation of the motor to find any dead spots or a wobble in the motor axle Check the condition of the drive belt Look for any wea...

Page 45: ...2 The Matrix T7xe treadmill includes an integrated TV that shows in the large display window The TV is capable of being shown as a 7 or 15 screen Figures A B Your treadmill should be equipped with an...

Page 46: ...le Figure B and below the motor cover Figure C Make sure you have no damage kinks cuts etc and no stray wires or poor fittings on the ends of the cables Fittings should look like Figure D with a clean...

Page 47: ...A and check the electrical connections for the TV Figures B C 3 After you have verified all connections are secure and problem still exists verify power at the outlet Figure D If the outlet is not out...

Page 48: ...ff button 2 If TV still does not power on remove the console back Figure A and check the Entertainment keypad connections at the console Figure B 3 If the TV does not power on after the Entertainment...

Page 49: ...lding motor cover to the frame Figure A 3 Pull up on the rear of the motor cover to release the Velcro and remove the motor cover Figure B 4 Remove the 4 screws holding the lower shroud to the frame F...

Page 50: ...g a Phillips screwdriver Figure A 3 Remove both roller adjustment screws using an 8 mm Allen wrench Figure B 4 Remove the roller from the running belt Figures C D 5 Reverse Steps 1 4 to install a new...

Page 51: ...B C NOTE Be careful not to pinch fingers during removal installation of the running deck 4 Reverse Steps 1 3 to install a new running deck NOTE The running deck is waxed on both sides so the opposite...

Page 52: ...with a 5 mm Allen wrench and loosen the nut with 13 mm socket Figure A B 3 Remove the rear cushion by holding the cushion while removing the 13 mm nut Figure C 4 Reverse Steps 1 3 to install new runni...

Page 53: ...ay from the drive belt Figures A B 3 Remove the front roller mounting screws using an 8 mm Allen wrench Figures C D 4 Remove the drive belt from the front roller and remove the roller from the running...

Page 54: ...outlined in Section 9 5 5 Once the rollers and deck are removed the running belt can be lifted up and off the unit Figures A B 6 Reverse Steps 1 5 to install a new running belt NOTE A new running belt...

Page 55: ...using a 5 mm Allen wrench Figure B 3 Slide the rail off the back of the treadmill Figures C D 4 Reverse Steps 1 3 to install a new side rail NOTE After reinstalling the side rail make sure the end ca...

Page 56: ...install a new MCB Be sure to re connect the 5 wires removed from the old MCB in Step 4 Figure C NOTE The speed sensor wire from the motor is no longer used and can be tie strapped to a bracket 7 Auto...

Page 57: ...ble from the MCB Figure A 5 Use an 8 mm Allen wrench to remove the four motor mounting screws Figure B 6 Lift the motor away from the treadmill Figure C 7 Reverse Steps 1 6 to install a new motor NOTE...

Page 58: ...he drive belt side and loosen the screw on the opposite side Figure A 4 Lift the roller and remove the old drive belt Figure B 5 Reverse Steps 1 4 to install a new drive belt NOTE After installing a n...

Page 59: ...it so that the front wheels are off the floor or the unit may be tipped on its side Figure A 3 Remove the clip from the pin attaching the bottom of the incline motor to the rack Figure B 4 Remove the...

Page 60: ...rom the treadmill Figure F 8 Reverse Steps 1 7 to install a new incline motor When installing the new motor the worm screw should be turned as short as possible and then rotated out 2 full turns prior...

Page 61: ...ews from underneath the console There are arrows stamped in the plastic at the proper openings Figure B 5 Disconnect the remaining connectors holding the console to the frame and remove the console 6...

Page 62: ...ht side of the treadmill Figure A 4 Use a 6 mm Allen wrench to remove one screw and take off the plastic hand rail Figure B FIGURE A FIGURE B FIGURE F FIGURE G 5 Remove the 5 Phillips screws and remov...

Page 63: ...Lift the frame from the mast arms and set it aside Figure I 9 Use a 6 mm Allen wrench to remove the lower mast arm mounting screws Figure J 10 Pull the mast arm from the side of the machine Figure K 1...

Page 64: ...t side of the treadmill Figure A 4 Use a 6 mm Allen wrench to remove one screw and take off the plastic hand rail Figure B 5 Remove the 5 Phillips screws and remove the right side upper plastic cover...

Page 65: ...o the motor compartment Figure K 10 Connect the new console cable at the motor tray 4 connections total Figures L M show 2 of these connections the 3rd is the coax cable 11 Attach the new console cabl...

Page 66: ...rside of the bar 3 Once the screws are removed lift the part carefully and disconnect any wire connections to fully remove the handle bar 4 Replace the parts as needed on handle bar including the Quic...

Page 67: ...gure B 5 Use a Phillips screwdriver to remove two screws one from each side of the mounting bracket Figure C 6 Turn the bracket and use a straight screwdriver or pliers to compress each end of the swi...

Page 68: ...e A 4 Disconnect the wires from each side of the Heart Rate Board Figure B 5 Use a Phillips screwdriver to remove two screws one from each side of the Heart Rate Board mounting bracket Figure C 6 Reve...

Page 69: ...e wire connections from the main circuit board to completely split the front and rear sections Figure B 5 Use a Phillips screwdriver to remove the two screws and washers holding the blower motor in pl...

Page 70: ...Section 9 12 3 Remove the back cover of the console Figure A 4 Unplug and remove the faulty overlay keypad Figure B 5 Clean the area with alcohol to remove any left over adhesive Figure C 6 Peel part...

Page 71: ...Press down on the corners of the new overlay keypad to keep it in place and then remove the protective film Figure G 10 Once the overlay keypad is in the correct position press down on the overlay key...

Page 72: ...ts Manual Rolling Hills Fat Burn 5K Target HR Gerkin Protocol Army PFT Navy PRT Marine PFT Air Force PRT Physical Efficiency Battery PEB One Button Quick Start Yes CSAFE FitLinxx ready Yes Pause Funct...

Page 73: ...hite 17 004539 AD Socket Head Cap Screw M8 x 1 25P x 25mm 2 Blue 19 0000088905 Spacer 6 2 x 12 0 x 1 6 2 Blue 15 004859 AC Button Socket Head Cap Screw M8 x 1 25 x 20 mm 6 Red 14 0000086571 Flat Washe...

Page 74: ...atrix customer service at 866 693 4863 to report any missing items ASSEMBLY INSTRUCTIONS Please make sure that the power cord is not plugged into the wall outlet while completing the following procedu...

Page 75: ...tem 11 socket head cap screw Assembly Tip It is much easier to accomplish this task if the console base is left inside its shipping container Open Blue Assembly Bag Slide the urethane arms over the st...

Page 76: ...wire connections within the motor compartment Open Yellow Assembly Bag Make appropriate wire connections to the faceplate and then assemble to the console base using item 13 socket head cap screw ite...

Page 77: ...over s and power the treadmill on The power button is located next to the power cord inlet ASSEMBLY COMPLETE Assembly is complete the running belt should be adjusted as needed and the auto calibration...

Page 78: ...ing shim provided on the underside of the treadmill The shim can be found mounted on the underside of the right hand side rail Remove the rear foot on the side of the treadmill that is resting low Ins...

Page 79: ...ess Serial Number on the display 3 Choose Platform Figure A or Console Figure B 4 Enter the serial number of the console or platform using the number keypad Only the final 9 digits of the serial numbe...

Page 80: ...is present on the screen the following buttons must be pressed quickly or the Menu will minimize after 5 seconds of no key strokes 5 Use the VOLUME UP or DOWN keys to move horizontally in the Menu an...

Page 81: ...nough signal to come in clearly or will fail to pick up channels that do come in clearly Use the following procedure to manually add or delete a channel 1 Follow Steps 1 4 in the Auto Scan instruction...

Page 82: ...mber keypad and a Menu will appear on the TV Figure M 5 Use the VOLUME UP or DOWN keys to scroll the cursor to Setup on the Menu Figure N 6 Use the CHANNEL UP or DOWN keys to scroll the cursor to Clos...

Page 83: ...o the newly updated console 4 Press the HOME key to return to the standard display picture 5 Insert USB Drive 1 into the USB port in the console Figure B 6 After a few seconds the treadmill will auto...

Page 84: ...81 NOTES...

Page 85: ...82 MATRIX FITNESS SYSTEMS CORP 1610 LANDMARK DRIVE COTTAGE GROVE WI 53527 USA TOLL FREE 866 693 4863 www matrixfitness com FAX 608 839 1717 KO REV 01...

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