Matrix T7XE-01 Service Manual Download Page 49

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8.5 ERRoR mESSAGE TRoublESHooTinG - ConTinuEd

ERRoR mESSAGE 0x0441 and 0x0442

1) CAUSE - A command is received from the console with its correct packet, but the Daughter Board has no function to support it (0x0441) or

the received command code from the console is correct and is supported, but it has less or more data arguments.

2) SOLUTION:

a. Power the unit off / on.

b. If the issue is not resolved by a power reset, replace Daughter Board (Figure A).

fiGuRE A

ChapTEr

8: TRoublESHooTinG

Summary of Contents for T7XE-01

Page 1: ...T 7 x E 0 1 T r e a d m i l l S E R V I C E MA N U A l...

Page 2: ......

Page 3: ...ams 9 4 4 Heart Rate Control Workout Operation 10 4 5 Fitness Test Workout Operation 10 CHAPTER 5 Manager MODE 5 1 Using Manager Mode 13 5 2 Manager Mode Tab 1 About 14 5 3 Manager Mode Tab 2 Time 15...

Page 4: ...k Cushion Replacement 54 9 5 Front Roller Removal 55 9 6 Running Belt Removal 56 9 7 Side Rail Removal 57 9 8 Motor Control Board MCB Removal 58 9 9 Motor Removal 59 9 10 Drive Belt Replacement 60 9 1...

Page 5: ...11 1 1 Serial Number Location Chapter 1 Serial number location...

Page 6: ...quipment read all instructions before operating the Matrix Treadmill Please leave a 78 75 2000 mm x 39 50 1000 mm landing zone behind the treadmill This zone is to allow easy access to the treadmill a...

Page 7: ...persons that may be associated with using this product An appliance should never be left unattended when plugged in Unplug from the outlet when not in use and before putting on or taking off parts Thi...

Page 8: ...s is to locate the main circuit breaker box and turn off the breaker s one at a time Once a breaker has been turned off the only thing that should not have power to it is the treadmill No lamps vendin...

Page 9: ...uipment free from dust and dirt Chapter 3 PREVENTATIVE MAINTENANCE 3 1 recommended cleaning tips 3 2 Check for damaged parts DO NOT use any equipment that is damaged or has worn or broken parts Use on...

Page 10: ...uire specific attention the latest version will always be available on the Matrix web site at www matrixfitness com DAILY MAINTENANCE ITEMS 1 Clean the entire machine using water and mild detergent su...

Page 11: ...are located at each end of the frame at the back of the treadmill These bolts adjust the rear roller Do not adjust until the treadmill is on This will prevent over tightening of one side STEP 2 The b...

Page 12: ...the workout Workouts 19 minutes and shorter will have a cool down length of 2 minutes Workouts 20 minutes and longer will have a cool down length of 5 minutes EMERGENCY STOP IMMOBILIZATION To stop all...

Page 13: ...the desired workout time using the ARROW KEYS or the SLIDER 3 Enter the desired workout level using the ARROW KEYS or the SLIDER 4 Enter the user s weight the user s weight is used to calculate the c...

Page 14: ...t operates as follows WARM UP The warm up is 3 minutes long and runs at 3 0 mph 4 8 kph and 0 incline STAGE 1 At the 3 minute mark the treadmill will gradually increase speed to 4 5 mph 7 2 kph The ac...

Page 15: ...4 10 00 74 9 11 1 10 15 76 3 11 2 10 30 77 7 11 3 10 45 79 1 11 4 11 00 80 CARDIOVASCULAR FITNESS PERCENTILeS Chapter 4 Console overlay and workout description Males VO2 max ml kg min 0 29 30 39 40 4...

Page 16: ...as defined by the respective Military branch will be shown on the console 1 Choose your desired Military Test by pressing the FITNESS TEST WORKOUT button and then press the desired MILITARY TEST or P...

Page 17: ...located on the left side of the screen They are About Time Speed Defaults TV and Language 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs have options that will appear o...

Page 18: ...ted Distance Total distance displayed in native units miles or kilometers not editable Cannot be modified Accumulated Time Total time not editable Cannot be modified Software Version Software version...

Page 19: ...and non peak hours of traffic Maximum 99 Minutes Minimum 5 Minutes Default Time Default 30 Minutes This option controls the default program time Maximum Maximum Time Minimum 5 Minutes Pause Time Defau...

Page 20: ...ve units miles or kilometers Maximum 15 MPH 24 1 KPH Minimum 0 5 MPH 0 8 KPH Start Speed Default 0 5 MPH 0 8 KPH This option controls the starting speed for all programs minimum speed not affected Dis...

Page 21: ...inimum 10 Default Weight Default 150 lb 68 kg This option controls the default weight used in the calorie calculations Displayed in native units pounds or kilograms Maximum 400 lb 180 kg Minimum 50 lb...

Page 22: ...s the default TV volume on start up Maximum 17 Minimum 1 Tuner Available Default Yes This option controls the default TV function If NO is selected the TV tab will be removed from the normal function...

Page 23: ...Defaults Descriptions Modified Default Language This option allow the user to select the flag for the specific language shown on the display N A Manager Mode Language Chapter 5 MANAGER MODE 5 7 Manage...

Page 24: ...nager mode TAB 6 continued Flag unit mile mile km km km km km Language English German Spanish flag unit km km km km km km km km language chinese portuguese french Dutch italian japanese chapter 5 mana...

Page 25: ...e is divided into 5 tabs located on the left side of the screen They are Calibration Statistics Errors Clubs and Club ID 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs h...

Page 26: ...N A Manual Cal Elevation Minimum Default 4000 This option controls the minimum elevation parameter Range 2500 12000 Manual Cal Elevation Maximum Default 29000 This option controls the maximum elevatio...

Page 27: ...23 Engineering mode Function defaults Descriptions MODIFIED Statistics This option displays workout information for the various programs N A Chapter 6 Engineering MODE 6 3 Engineering mode Tab 2...

Page 28: ...24 Engineering mode function Defaults descriptions modified Errors This option displays the error code history on the treadmill N A Chapter 6 Engineering MODE 6 4 Engineering mode tab 3...

Page 29: ...Engineering mode function Defaults descriptions modified Clubs Default MATRIX This option allows the user to select the screen header from a list N A Chapter 6 Engineering MODE 6 5 Engineering mode ta...

Page 30: ...26 Engineering mode function defaults descriptions modified Club ID This option records the club ID of the fitness facility N A Chapter 6 Engineering MODE 6 6 Engineering mode tab 5...

Page 31: ...4 tabs located on the left side of the screen They are Setup Test Log and Date Time 3 Choose a tab by touching the screen over the desired tab 4 Each of the tabs have options that will appear once you...

Page 32: ...umber This option displays the serial number of the console and frame N A Accumulated Distance Total distance displayed in native units miles or kilometers not editable N A Accumulated Time Total time...

Page 33: ...st N A Touch Calibration This option allows for a touch calibration of the console Follow the cross mark and touch the screen to catch After 5 positions are tested touch the center of the screen to ex...

Page 34: ...30 service mode function Defaults descriptions modified Log This option allows the club to record key components replacement history N A Chapter 7 Service Mode 7 4 Service Mode tab 3...

Page 35: ...31 Chapter 7 Service Mode 7 5 Service Mode tab 4 service mode function Defaults descriptions modified Date Time This option allows the club to set the current date and time N A...

Page 36: ...32 Chapter 8 TROUBLESHOOTING 8 1 Electrical Diagram 31...

Page 37: ...33 8 1 Electrical Diagram Chapter 8 Troubleshooting...

Page 38: ...34 Chapter 8 TROUBLESHOOTING N95 UCB Little Board Wire N97 Hand Pulse Wire 8 1 Electrical Diagrams...

Page 39: ...35 Chapter 8 Troubleshooting 8 1 Electrical Diagram...

Page 40: ...36 8 2 MCB LED Instructions Chapter 8 Troubleshooting...

Page 41: ...cates the motor is moving via the encoder s feedback by blinking 1 LEDs 1 2 and 3 sequence back and forth to indicate the processor is online and operational 2 LED 4 is used as a discrete analog signa...

Page 42: ...tor Description Diagnostic 1 LED 1 Indicates the PCB with Daughter Board communication present Diagnostic 2 LED 2 Indicates the MCB with Daughter Board communication present Power alive LED 3 Indicate...

Page 43: ...F Error Drive Fault Report created by the motor controller only used for AC motors 0x02B1 The emergency circuit on the interface board failed 0x02B2 The emergency circuit on the interface board active...

Page 44: ...tion Tab then press START If the calibration passes delete the error log unit is operational e IF AUTO CALIBRATION FAILS press MANUAL CAL ELEVATION MIN and press START Figure A f Check to see if the L...

Page 45: ...MCB Speed LED should flash If it does not replace speed sensor Figure A c If the LED is flashing with belt movement replace MCB Signal Wire Figure B Error Messages 0x02AE and 0x02AF 1 CAUSE Checksum...

Page 46: ...he LED is flashing with belt movement replace MCB Signal Wire Figure B Figure A Figure B Error Messages 0x02B1 and 0x02B2 1 CAUSE The emergency circuit on the interface board fails 0x02B1 or the emerg...

Page 47: ...tion of the Digital Communication Wire at the daughter board Figure A b If no signal is present through the Digital Communication Wire LED 1 on the Daughter Board should be unlit Figure B c Replace Di...

Page 48: ...k the connection and condition of the MCB signal wire goes from the Daughter Board to the MCB Figure A b If no signal is present through the MCB signal wire LED 2 on the Daughter Board should be unlit...

Page 49: ...orrect packet but the Daughter Board has no function to support it 0x0441 or the received command code from the console is correct and is supported but it has less or more data arguments 2 SOLUTION a...

Page 50: ...onsole Error message 0x3A5 1 CAUSE Failed to load the program 2 SOLUTION a Reinstall the console software see chapter 11 ERROR MESSAGE 0x3A6 1 CAUSE Failed to run the program 2 SOLUTION a Reinstall th...

Page 51: ...mand Soft Fault 12 Phase Over Current RMS Soft Fault 13 Faulty Speed Sensor Soft Fault 14 Heat Sink Over Temperature Hard Fault 15 Over Temp on Motor or Drive Hard Fault 16 Reserved N A 17 Brake Gate...

Page 52: ...ent looks different contact Matrix or the manufacturer of your TV equipment if known 3 For Matrix produced and mounted equipment you can use the information outlined in this section to help with any c...

Page 53: ...e B and below the motor cover Figures C D Make sure you have no damage kinks cuts etc and no stray wires or poor fittings on the ends of the cables Fittings should look like Figure E with a clean flus...

Page 54: ...ole back Figure A and check the electrical connections for the TV Figures B C 3 After you have verified all connections are secure and problem still exists verify power at the outlet Figure D If outle...

Page 55: ...V again using the On Off button 2 If TV still does not power on remove the console back Figure A and check the controller connections at the console Figure B 3 If the TV does not power on after the co...

Page 56: ...g a 6 mm Allen wrench Figures A B 2 The shroud is split into two pieces The upper shroud is held with two screws and velcro the lower shroud is held with four screws 3 Both covers are removed Figure C...

Page 57: ...rom the machine 2 Remove one of the end caps using a Phillips screwdriver Figure A 3 Remove both roller adjustment screws using an 8 mm Allen wrench Figure B 4 Remove the roller from the running belt...

Page 58: ...igure A 3 Remove the deck from the running belt Figures B C 4 Be careful not to pinch fingers during removal installation of deck board 5 Deck is waxed on both sides so opposite side surface may be us...

Page 59: ...HION REMOVAL 1 Remove the deck as outlined in Section 9 3 2 Holding the bolt with a 5 mm Allen wrench loosen the nut with a 13 mm socket Figure A B 3 For the rear cushion hold the cushion and remove t...

Page 60: ...re remove the spring from the drive belt tensioner The tensioner should now pivot away from the drive belt Figures A B 3 Remove the front roller mounting screws using an 8 mm Allen wrench Figures C D...

Page 61: ...s outlined in Section 9 2 3 Remove the deck as outlined in Section 9 3 4 Remove the front roller as outlined in Section 9 5 5 Remove the running belt and replace with a new belt Figures A B 6 New runn...

Page 62: ...e frame using a 5 mm Allen wrench Figure B 3 Slide the rail off the back of the treadmill Figures C D 4 After reinstalling the side rail make sure the end cap is on first before tightening screws for...

Page 63: ...shrouds as outlined in Section 9 1 3 Cut any wire ties that are secured to the MCB panel Figure A 4 Disconnect wires from the MCB seven total connections Figure B 5 Remove the two MCB mounting screws...

Page 64: ...as outlined in Section 9 5 4 Disconnect the motor power cable from the MCB Figure A 5 Using an 8 mm Allen wrench remove the four motor mounting screws Figure B 6 Lift the motor away from the treadmil...

Page 65: ...ner from drive belt as outlined in Section 9 5 3 Remove the front roller screw on the drive belt side and loosen the screw on the opposite side Figure A 4 Lift the roller and remove the old drive belt...

Page 66: ...ed in Section 9 1 3 Remove the speed sensor from the left side of the motor using a Phillips screwdriver Figure A 4 Cut the wire ties holding the speed sensor wire to the motor and MCB Figures B C 5 U...

Page 67: ...clip from the pin attaching the incline motor to the rack Figures B C 4 Disconnect the incline motor power cable from the MCB Figure D 5 Disconnect the pin from the incline motor Figure E 6 Lift the...

Page 68: ...64 9 12 INCLINE Motor RemovaL continued Chapter 9 Part Replacement Guide Figure D Figure E Figure F Figure G...

Page 69: ...m the machine 2 Remove the six 6 mm screws from underneath the console There are arrows stamped in the plastic at the proper openings Figure A 3 Disconnect the wires from the console and set the conso...

Page 70: ...res C D E 6 Cut the wire ties and begin to unthread the console cable Figures F G 7 Remove the screws holding the console frame to the mast arms with a 6 mm Allen wrench in the openings with arrows Fi...

Page 71: ...67 9 14 CONSOLE MAST ARM REPLACEMENT CONTINUED Chapter 9 Part Replacement Guide Figure F Figure G Figure H Figure I Figure j Figure K...

Page 72: ...nthread the wire harness Figures F G 7 Remove the spiral protective wrap from the top and bottom portion of the wire harness Figures H I 8 Attach a pulling wire to the top of the defective console cab...

Page 73: ...69 9 15 CONSOLE CABLE REPLACEMENT CONTINUED Chapter 9 Part Replacement Guide Figure F Figure G Figure H Figure I Figure J Figure K...

Page 74: ...sing a Phillips screwdriver from the underside of the bar 3 Once screws are removed lift the part carefully and disconnect any wire connections to fully remove the handle bar 4 Replace parts as needed...

Page 75: ...4 Lift the button from the bracket by pulling one side out at a time Figure B 5 Use a Phillips screwdriver to remove two screws one from each side of the mounting bracket Figure C 6 Turn the bracket...

Page 76: ...ate Board is located in front of the red Emergency Stop button Figure A 4 Disconnect the wires from each side of the Heart Rate Board Figure B 5 Use a Phillips screwdriver to remove two screws one fro...

Page 77: ...Unplug the wire connections from the main circuit board to completely split the front and rear sections Figure B 5 Use a Phillips screwdriver to remove two screws and washers holding the blower motor...

Page 78: ...e Distance kilometers or miles Calories Calories per Hour Speed Incline Pace Heart Rate METS Watts Dynamic Profile Display Static Profile Display User Defined Multi Language Display Yes English German...

Page 79: ...ical Receptacle Plug NEMA 5 20R 120V Electrical Receptacle Plug NEMA 6 20R 220V Electrical Requirements 120 volt 20 amps dedicated circuit required non looped grounded Electrical Requirements 220 volt...

Page 80: ...hite 17 004539 AD Socket Head Cap Screw M8 x 1 25P x 25mm 2 Blue 19 0000088905 Spacer 6 2 x 12 0 x 1 6 2 Blue 15 004859 AC Button Socket Head Cap Screw M8 x 1 25 x 20 mm 6 Red 14 0000086571 Flat Washe...

Page 81: ...atrix customer service at 866 693 4863 to report any missing items ASSEMBLY INSTRUCTIONS Please make sure that the power cord is not plugged into the wall outlet while completing the following procedu...

Page 82: ...tem 11 socket head cap screw Assembly Tip It is much easier to accomplish this task if the console base is left inside its shipping container Open Blue Assembly Bag Slide the urethane arms over the st...

Page 83: ...ich is closest to the running belt Make all appropriate wire connections within the motor compartment Open Yellow Assembly Bag Make appropriate wire connections to the faceplate and then assemble to t...

Page 84: ...crew If your hardware pack is missing item 22 check to see if the screws are already assembled on the treadmill Replace the motor cover s and power the treadmill on The power button is located next to...

Page 85: ...r issues Use of a level is recommended Remove the leveling shim provided on the underside of the treadmill The shim can be found mounted on the underside of the right hand side rail Remove the rear fo...

Page 86: ...o Channel on the top right of the Menu Figure D and go down to CHANNEL SCAN use the volume button to select it Figure E 7 Move the cursor down to START TO SCAN and use the volume button to select it F...

Page 87: ...83 figure e figure f figure g figure h Chapter 10 Treadmill specifications and assembly guide 10 5 TV programming instructions continued...

Page 88: ...rade processing The achieved percentage of the scheduled process will be displayed in the bottom right corner of the display Figure C 5 When the update is complete the display will ask you to remove t...

Page 89: ...85 Chapter 11 Software upgrade instructions 11 1 software upgrade instructions continued Figure C Figure D Figure E Figure F...

Page 90: ...NOTES...

Page 91: ...87 MATrix Fitness systems corp 1610 Landmark Drive Cottage Grove wi 53527 USA TOLL FREE 866 693 4863 www matrixfitness com FAX 608 839 1717 KO REV 01...

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