6/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM
Matrix Xer & Xir Console
F
REEZING
/S
TALLING
Frozen, Language, Boot, Lock, Crash
Console is ‘frozen’
Replace Console
TSG-SB33
FRO
ZE
N
Does console
boot past red
Johnson Triangle
(Image 1)
Cycle power.
Occasional freezes
can occur, and may
be benign. If not
measurably
affecting machine
performance, they
can be ignored.
Display stuck on
Language Select
screen
STU
CK O
N
LA
NG
AU
GE
Do keypads beep
when pressed?
Yes
Complete
Touchscreen
Calibration (See
‘Touch Response’
page of this guide)
No
Perform OS Restore
to latest software
version
Replace Console
TSG-SB38
No
Perform OS Restore
to latest software
version
Unable/
didn’t fix
Replace Console
TSG-SB40
Record details of
how to cause the
freeze or what
screen it freezes on,
in Action Plan.
Consider escalating
to Team Lead or
Console Tech Team.
Didn’t fix?
Perform OS Restore
to latest software
version
Unable/
didn’t fix
New install/
replacement?
Check Touch Panel
connection on UCB
Didn’t fix?
Does freeze occur
ONLY during Virtual
Active workout?
Yes
See Virtual Active
section on
“Workouts” topic
Yes
Frozen on Matrix
& spinning icon?
(Image 2)
No
Access Service Mode
using the button
combinations below.
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Yes
Access Service Mode
using the button
combinations below.
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
No
Didn’t fix?
This symptom may
be caused by
Touchscreen touch
input failure.
Troubleshoot on
that topic’s page.
Didn’t fix?
Additional Information
•
“Freezing” and “Stalling” (and synonyms) are very general words that mean different things to
different people. In this Guide, they are taken to mean the console display is on, objects on the
screen may or may not be moving, but no touch or button response is recognized.
•
If “Freeze” occurred during a
Virtual Active
workout, check that topic on the
•
Service Mode Button Combinations:
•
ACERU: Resistance up & Resistance down
•
T: Speed up & Speed down OR Incline up & Speed down
