Matrix Retail E50, Troubleshooting Manual

Page: 7 / 24

7/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
D
ISPLAYS
T
O
C
Lines, Dim, Off, Dark, Bright, Color, Solid, Pixel
Lines across display
OR
Missing Pixels
LINE
S
PI
XE
L
This is a known
manufacturing issue.
Display is dim or off
or dark
DI
M
/O
FF
This is a known
manufacturing issue.
Replace Console
TSG-CB25
Replace Console
TSG-CB26
Display is solid white
SO
LID
COL
OR
This is a known
manufacturing issue.
Replace Console
TSG-CB40
DI
STO
RTE
D
Display is distorted/
unreadable/tinted
colors
This is a known
manufacturing issue.
Replace Console
TSG-CB28
Treadmills: Verify the power
cord is securely connected to
the wall outlet and that the
power switch on the frame is
turned on.
Treadmills: Verify that the
machine is connected to a
20-amp dedicated circuit.
See notes below.
If your issue persists, Click here .
Additional Information
• If possible, check that both ends of the LVDS and backlight cables are secure in their sockets and
undamaged.
•
The customer can follow these steps to confirm if the treadmill is on a dedicated circuit:
1. Go to the circuit breaker box in the home and turn the breaker with the treadmill off.
2. Check to see if any other electronics turn off as well.