Matrix Retail E50, Troubleshooting Manual

Page: 9 / 24

9/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
W
ORKOUTS
T
O
C
Programs, Training, Exercise, Pause, Virtual, Active, VA
Workouts don’t
work as expected.
Replace Console
TSG-MB24
W
OR
KO
UTS
Workouts pausing
unexpectedly.
PAU
SE
Is user pedaling
faster than 15rpm?
Machine is designed
to pause below this
speed.
Troubleshoot LCB or
Motor Speed Sensor
VI
RTUA
L
ACT
IV
E
Virtual Active
icon disappears
or doesn’t work
or is ‘choppy’
This is caused by
hardware failure or
software corruption
of the microSD card
inside the console.
Offer customer VA
pack A/B/C on USB
as a substitute.
Replacement of
original files is under
development.
Cycle power.
Machine is fully
useable, other than
the failing VA
workout.
If customer is not
satisfied with USB
track pack, replace
console.
TSG-MB20
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Update software to
latest version.
Restore Factory
Defaults and ensure
the correct Machine
Type is chosen.
Can’t see past
workouts
HI
ST
OR
Y
Connect the console
to ViaFit to begin
workout tracking:
ViaFitness.com
If your issue persists, Click here .
Additional Information
• All workouts are maintained by software. If software updates don’t resolve issues, hardware
failure is indicated.
•
Virtual Active failures are caused by microSD card failure inside the console. Replacing the
microSD will resolve the failure until the new microSD fails as well; a better, permanent solution is
under development.
• LCB/MCB operation is questionable with workouts pausing or stopping.
• The consoles are equipped with ViaFit™ workout tracking. After the customer connects their
equipment, they can view/track their past workouts; more information can be found at
ViaFitness.com.
•
At this time, apps can only be accessed after pressing “Go” or starting a workout program. It is
not possible to open an entertainment app before starting a workout.
• Reference the Owner’s Manual for a complete description of available programs.
• More information about Sprint8 is available at Sprint8.com .