HAVING A PROBLEM?
Situation: Likely Cause and Solution
Opener does not
operate from either the
push button or
transmitter:
Opener operates from
transmitter but not from
push button:
Opener operates from
push button but not the
transmitter:
Door has a Close Delay
Door does not
open completely:
Door does not close
completely:
Door opens but will
not close at all:
Door reverses for no
apparent reason:
Opener strains as it
operates door:
The OPNG and CLSNG
LED remains illuminated
Door runs slow for an
extended time
Opener does not move
door at all:
Opener won't work due
to power failure:
Does
opener have electricity? Plug a lamp into the grounded outlet. If it does not turn on, have a qualified electrician service the outlet.
Have
you disengaged all locks on door? If not, do so.
Has
snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.
The
garage door spring may be broken. Call a trained Martin Door Dealer to replace the spring and service the door.
Are
wiring connections correct? Check optional push button wiring.
I
f opener does not run, check wiring connections at control box and check wires for shorts or breaks.
Has
the opener learned the code of the transmitter? Repeat transmitter programming steps. See Page 13 and 14.
Have
all transmitters been set with the same code? Repeat code learning procedure. See Page 13 and 14.
Does
the transmitter indicator light blink when the transmitter button is pressed? If not, replace battery.
Follow
steps in the “Clearing Service Due Reminder Instructions. See Page 11
Is
something obstructing the door? Remove obstructions from the garage door area. Close the door disconnect emergency release.
Open
and close door manually. If door has been working properly but now doesn't, increase the force and/or reduce the sensitivity. After
adjustment Is completed, repeat tests. See STEP 4 and 6. Maybe springs should be tightened. Tighten drive belt. Call a Martin Door Dealer.
Is
something obstructing the door? Remove obstructions from garage door travel area.
If
door has been working properly but now doesn't, increase the closing force and/or reduce the sensitivity. After adjustment Is completed,
repeat the tests. See STEP 4 and 6. Maybe springs are wound too tight. Tighten drive belt. Call a Martin Door Dealer.
Are
optional photo eyes (if installed) obstructed with dust and spider webs, or out of line? Keep photo-eyes clean.
Check
the optional photo eyes (if installed) for proper connection, alignment and cleanliness. Tighten drive belt.
Review
and increase force and/or reduce sensitivity. After adjustment is completed, repeat the tests.
Is
something obstructing the door? Clear ice, snow, sand or dirt from garage floor area where garage door closes. Also, push emergency
release lever up with door in closed position. Open door manually. If it is unbalanced call a trained Martin Dealer.
Review
and increase force and/or reduce sensitivity. Tighten drive belt. Garage door may be too heavy for opener. Call a trained
Martin Door dealer.
Door
may be out of balance or springs broken. Close the door and push emergency release lever up. Open and close door manually.
A properly balanced door will hold itself part way open while being supported entirely by its springs. If it does not, call a trained Martin
Door Dealer. DO NOT attempt to correct an unbalanced or damaged door. Call a trained Martin Door Dealer.
The
drive belt tension may be too loose and slipping. Close door and disconnect power. Push the emergency release lever up. Tighten the
screw hook a few turns. Make sure lever is at 90 degrees. Push the emergency release lever down, connect power.
Springs
are broken or door is out of balance. Call a trained Martin Door Dealer.
Door
may be locked with a manual door lock. Disable or remove any manual door locks.
Push
the emergency release lever up. Door can be opened and closed manually. When power is restored, reconnect at the exact location
of the disconnect. Open and close two cycles. If door does not work properly, perform “Calibration Reset”. See STEP 4
See STEP 6.
See STEP 4 and 6.
The
drive belt tension may be too loose and slipping. Tighten the screw hook same as above. Open and close door two complete cycles for
computer to learn limits. Do a calibration reset. Push the emergency release lever down, connect power.
COPYRIGHT © 2008 MARTIN DOOR
18
