COPYRIGHT © 2007 MARTIN DOOR
22
HAVING A PROBLEM?
Situation:
Likely Cause and Solution
Opener does not
operate from either the
wall control/push button
or transmitter:
Opener operates from
transmitter but not from
wall control/push button:
Opener operates from
wall control/push button
but not the transmitter:
Door does not
open completely:
Door does not close
completely:
Door opens but will
not close at all:
Door reverses for no
apparent reason:
Opener lights do not
illuminate:
Opener light does not
turn off:
Opener strains to
operate door:
Opener does not move
door at all:
Opener won't work due
to power failure:
Does
Have
Has
The
Are
Is
Is
Has
Have
Does
Is
If
Is
If
Check
Is
Replace
Is
Door
Springs
Door
Use
opener have electricity? Plug a lamp into the electric outlet. If it does not turn on, have a profession service the electric outlet.
you disengaged all locks on door? If not, do so.
snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.
garage door spring may be broken. Call a trained Martin Door Dealer.
wiring connections correct? Check wall control wiring. See STEP 8.
wall control button lighted? If not, disconnect wires to wall control and momentarily touch together. If opener runs, replace
wall control. If opener does not run, check wiring connections at opener and check wires for shorts or breaks under staples.
the wall control button light blinking? If so, your opener is in the vacation / lock mode. Push vacation lock button to turn off.
the opener learned the code of the transmitter? Repeat transmitter programming steps. See STEP 15.
all transmitters been set with the same code? Repeat code learning procedure. See STEP 15.
the transmitter indicator light blink when the transmitter button is pressed? If not, replace battery.
If so, door will only close while wall control/push button is pressed and held.
something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
door has been working properly but now doesn't. Check door for smooth operation. See STEP 11 and 12.
something obstructing the door or in the path of the photo eyes? Remove obstructions only after ensuring door area is free of
persons, pets, and any other objects. Rail assembly may require a center support to ceiling.
door has been working properly but now doesn't. Check door for smooth operation. See STEP 11 and 12.
the photo eyes for proper connection and alignment. Clean the photo eyes. See STEP 11 and 12.
something obstructing the door? Clear ice, snow, sand or dirt from garage floor area where garage door closes. Also, pull emergency
release knob with door in closed position. Open door manually. If it is unbalanced or a broken spring, call a trained Martin Door Dealer.
See STEP 11 and 12.
the light bulb(s)maximum 60 watts each. Use a standard size garage door opener bulb if regular type bulb burns out prematurely.
the wall control light switch on? Press light switch button to turn off.
may be out of balance or springs are broken. Close the door and use emergency release cord to disconnect trolley. Open and
close door manually. A properly balanced door will hold itself halfway open while being supported entirely by its springs. If it does not,
leave trolley disconnected and call a trained Martin Door Dealer.
are broken or door is out of balance. Call a trained Martin Door Dealer.
may be locked with a manual door lock. Disable or remove any manual door locks.
the emergency release cord to disconnect trolley. Door can be opened and closed manually. When power is restored, reconnect
trolley and resume automatic operation of door. See STEP 9.
Are
photo eyes (if installed) obstructed with dust and spider webs, or out of line? Keep photo-eyes clean.
