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2.4.6 TRTC Series Return Instructions
Purpose: Describes how to return the TRTC series for repairs.
Manufacturer does not assume responsibility for damage caused by improper packaging of returned units. The TRTC
weighs approximately 35 lbs. and should only be shipped in a box or carton of sufficient thickness to withstand handling.
Before returning a UPS or any system component for repair or replacement, including batteries, a Return Material
Authorization (RMA) number must be obtained from Customer service at the following Telephone / Address. Clearly write
the RMA number on the original shipping container. If you do not have the original container, pack the unit with at least
three inches of shock absorbing material, but do not use popcorn type material. Returns should be prepaid and insured
(COD and freight collect cannot be accepted).
Contact Customer Service for ordering any parts or service.
For service, parts or technical information contact:
Marathon Power is available for customer service between 7:00am and 6:00pm PST, Monday-Friday and can be
contacted as follows:
Phone: 310-689-2328
Fax: 310-689-2329
Email: [email protected]
Website: www.marathon-power.com
Address: 2538 E. 54th St., Huntington Park, CA 90255