Mallincam HD-10 II User Manual
March 30, 2020
HD-10 II User Manual
Page 72
Appendix E
–
First Aid for the HD-10 II
The HD-10 II
Software says it can’t find the Camera
Diagnosis:
This software automatically looks for the HD-10 II camera when it starts. If it cannot
locate the camera attached to a USB Port, it will shut down.
Cure:
First step: Make sure the blue LED light on the camera is lit. If not reseat the USB cable
into both the computer and the HD-10 II camera (also check power).
•
Restart the Software
Second step: Verify that in Device Manager that the driver for the HD-10 II
doesn’t
have a yellow exclamation mark beside it.
If Yes, then Windows is having issues with the driver (too many possible issues to
explain all) so first reboot the computer to see if that resolves the issue.
•
If not: uninstall software, reboot, reinstall software, reboot, check camera.
•
Still not: try another USB Port (I had difficulties with using my USB3 Port).
•
Still not: do a malware check there may be viruses and other ugly stuff on your
computer.
•
Still not: check with the Mallincam Yahoo group to see if other can assist
My Image is all White.
Diagnosis:
The exposure setting is too high for the current object being imaged.
Cure:
Go to the Exposure Tab and lower the exposure all the way down. Give the system
some time to get caught up (if your exposure was set to 10 seconds, it will take 10
seconds before it can lower the exposure). Now the image should be black, so you
can now increase the exposure until you start seeing the object appear in the display
window.
My Images is looking all wrong, colors, blotchy.
Diagnosis:
The HD-10 II software can control so many aspects of the camera that sometimes we
get lost in making adjustments, we need to put everything back to normal.
Cure:
Go to the Color Control Tab, locate and Left-Click on the Default Button. Now
go to the Exposure
Control Tab
and lower its value (or Click on Default) to get
the image back to expected values.