Malco Products, Inc., 361 Fairview Avenue, Barberton, Ohio 44203
Phone 800-253-2526 or 330-753-0361; Fax 330-753-2025 9-13-01 REV1
Page 9
TROUBLE SHOOTING GUIDE
Always unplug all electrical cords before any
maintenance. Make sure Recovery and Solution
Tanks are empty and lids are tightly in place
before opening your Xtrax™ Xtractor.
PROBLEM
CAUSE
SOLUTION
Uneven or no spray from
jet on upholstery or carpet
wands.
•
Dirty or plugged spray jets.
•
Spray Jet misalignment.
•
Worn spray jets.
•
Clean or replace worn jets.
•
Check alignment of spray jets so spray is in a
straight line.
•
Replace spray jets
Leaking upholstery or
carpet wand.
•
Quick coupler is faulty.
•
Leaking valve.
•
Hose split or loose fittings.
•
Quick couplers not fully
engaged.
•
Valve stem worn.
•
Replace quick coupler.
•
Replace valve with rebuild kit.
•
Replace hose or tighten fittings.
•
Reconnect quick coupler to insure engagement.
•
Replace stem.
Solution pump will not run.
•
Fuse blown/circuit breaker
tripped in building.
•
Faulty pump switch.
•
Loose wiring to solution
pump.
•
Faulty pump motor.
•
Pump seals damaged.
•
Preheat/clean switch in
preheat position
•
Replace fuse or reset breaker.
•
Replace faulty switch.
•
Check wiring diagram and repair the wire.
•
Replace the solution pump motor.
•
Replace pump or seals.
•
Put switch in clean position.
Little or no vacuum
•
Fuse blown/circuit breaker
tripped in building.
•
Faulty vacuum switch.
•
Waste tank drain valve
open.
•
Lint is clogging float shutoff
screen.
•
Air leak on vacuum tank lid.
•
The vacuum hose is loose.
•
Split in vacuum hose or
cuffs on hose are loose.
•
Faulty vacuum motor.
•
Vacuum hose inside base is
loose or split.
•
Float ball shutoff is
activated.
•
Check for other appliances plugged into the same
circuit. Replace fuse/reset breaker. Plug Xtrax™
into a less heavily loaded circuit.
•
Replace faulty switch.
•
Be sure drain valve is closed.
•
Remove Recovery Tank lid and clean screen.
•
Tighten Recovery Tank lid.
•
Reinsert cuffs firmly onto tool and onto back of
Xtrax™ Xtractor.
•
Replace the hose or thread cuffs securely onto
the hose.
•
Replace vacuum motor.
•
Open the empty machine and check internal
vacuum hose for tightness to base plate or check
for splits on hose.
•
Turn off vacuum and empty tank or turn off
vacuum and make sure solution lid is tightly in
place.
