Mainship 40 Trawler Single, Operator'S Manual

Page: 32 / 170

WARRANTY PROGRAM
1. WARRANTY REGISTRATION
A Warranty Registration Form is sent with each boat. To activate a warranty, this form
must be completed at the time of closing and returned to Mainship within ten (10)
days. FAILURE TO COMPLY WILL VOID WARRANTY.
2. PRE-DELIVERY SERVICE RECORD
The P.D.S.R. is another term for "make-ready." Your Mainship Dealer will perform certain
services and inspections in connection with delivering your boat.
3. The P.D.S.R. will accompany your new boat. When the boat is commissioned and launched,
the P.D.S.R. should be completed. The complete list should be reviewed with you at the
time of delivery; you should sign to acknowledge and receive a copy.
One copy will be
retained for the dealer’s records, and the original must be returned to Mainship within
ten (10) days of delivery. FAILURE TO COMPLY WILL VOID WARRANTY.
4. Any warranty claims or communications with your dealer must include the entire hull
number.
5. Mainships' Warranty Department must be contacted for authorization on any warranty work
that will exceed $300.00. You will receive an authorization number which should appear on
the Warranty Claim Form. Use of authorization number will facilitate payment.
6. All claims for warranty work must be filed on a standardized Mainship Warranty Claim Form
within thirty (30) days of completion of work or claim may ne denied.
7. DEALER CENTRAL PROCESS
Warranty claims will be reviewed once submitted by dealership personnel, for appropriate
coverage.
8. Notations, requests for more information, approval process, etc. will be available for "real
time" monitoring by dealership.
9. CUSTOMER SATISFACTION SURVEYS
During the first year of ownership, the first purchaser will receive two Customer Satisfaction
Surveys—the first (CSS#1) will be received shortly after taking delivery and focuses on the
dealer’s ability to sell and commission the boat and the owner’s initial satisfaction with the
boat. The second survey (CSS#2), sent nine to ten months into ownership, allows the pur-
chaser to evaluate most of the boat’s functional systems and characteristics. Both surveys
are dependent upon receipt of the first purchaser’s Warranty Registration Form.
3.8
Mainship 40 Trawler SIngle & Twin • Warranty