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2013 Magnum Energy, Inc
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Appendix E – Warranty & Service Information
Appendix E – Warranty and Service Information
E-1 Limited
Warranty
Magnum Energy, Inc., warrants the MSH-M Series to be free from defects in material and
workmanship that result in product failure during normal usage, according to the following terms
and conditions:
1. The limited warranty extends for 36 months from the product’s original date of purchase.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Magnum Energy will repair or replace at our option any
defective parts, or any parts that will not properly operate for their intended use, with factory
new or remanufactured replacement items if such repair or replacement is needed because of
product malfunction or failure during normal usage. The limited warranty does not cover defects
in appearance, cosmetic, decorative or structural parts or any non-operative parts. Magnum
Energy’s limit of liability under this warranty shall be the actual cash value of the product at
the time the original purchaser returns the product for repair, determined by the price paid by
the original purchaser. Magnum Energy shall not be liable for any other losses or damages.
4. Upon request from Magnum Energy, the original purchaser must prove the product’s original
date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Magnum Energy in Everett, WA. After
the completion of service under this limited warranty, Magnum Energy will return the product
prepaid to the original purchaser via a Magnum-selected non-expedited surface freight within
the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Magnum repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from repaired products
become the property of Magnum.
7. This limited warranty is voided if:
• the product has been modi
fi
ed without authorization
• the serial number has been altered or removed
• the product has been damaged from abuse, neglect, accident, high voltage or corrosion
• the product was not installed and operated according to the owner's manual
E-2 How to Receive Repair Service
If your product requires warranty service or repair, contact either:
• An Authorized Service Center, which are listed on the Magnum Energy website at
http://www.magnumenergy.com/Service/ServiceCenters-US.htm
; or
• Magnum Energy, Inc. at: Telephone: 425-353-8833
Fax: 425-353-8390
Email: [email protected]
If returning the product directly to Magnum Energy for repair, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from the factory prior to the
return of the product to Magnum Energy for repair.
3. Place RMA numbers clearly on the shipping container or on the packing slip.
When sending your product for service, please ensure it is properly packaged.
Damage due to
inadequate packaging is not covered under warranty.
We recommend sending the product
by traceable or insured service.
BEFORE RETURNING ANY UNIT,
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED
