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AVALON and AVALON DUO Printer USER MANUAL
Page 26 of 31
Out of Dyefilm Error
1. Out of Dyefilm.
2. Dyefilm incorrectly fitted.
3. Dyefilm not moving.
1. Replace Dye Film.
2. Reload the dye film correctly. (See
section 3 of this document).
3. Check film spools are free to turn.
Cards printed incorrectly after
switching between YMCK and
black film
1. Failure to re-set driver settings
2. A used roll of dye-film has been
fitted.
1. Set correct the driver settings for Colour
Format.
2. Replace dye film with a new roll.
Table 3 - Card Feed Problems
Problem
Probable Cause
Solution
Cards failing to travel correctly
through the printer.
Gives error message:-
“Card not found”.
1. Dirty
rollers.
2. Incorrect card size.
1. Clean the rollers. (See section 7 of this
document).
2. Fit correct cards. (See section 4 of this
document).
Table 4 - Magnetic Encoding Problems
Problem
Probable Cause
Solution
Magnetic Encoding results are
inconsistent
1. Card slipping when moving over the
recording head.
2. Incorrect cards fitted HI-Co / Lo-Co
1.
Clean all rollers are clean. (See section 7
of this document).
2.
Ensure the correct cards (Hi-Co or Lo-Co)
are being used.
Cards do not encode
1. Card incorrectly oriented when fed into
printer.
2. Driver selections are incorrect for
encoding.
3. Incorrect or defective cards.
1. Position card with the stripe underneath
and to the right when inserting into printer.
2. Check the Printer driver settings are
correct.
3. Ensure the correct cards (Hi-Co or Lo-Co)
are being used.
Table 5 Driver Related Problems
Problem
Probable Cause
Solution
Slow Information download from
computer to printer
1. Computer polling access control
system in background
2. Corrupted Driver or spooler
1. Operate from a dedicated PC
2. Update with latest driver.
No information download
between PC and Printer but
printer can print internal test
cards
1. Driver settings incorrect.
2. Incorrect port selected.
3. Driver
corrupted
1. Using MSU check communication
between PC and printer, if OK check the
driver settings.
2. Check port selection in driver properties.
3. Update with latest printer driver.
Prints stuck in spooler
1. Printer communication blocked.
2. Damaged file is at front of print queue.
1. Clear the spooler and reset the printer.
2. Delete the damaged print if necessary,
and reset the printer.
