LXE VX6, Reference Manual

Page: 103 / 168

Backup VX6 Files using ActiveSync 91
E-EQ-VX6RG-A VX6 Reference Guide
Troubleshooting
ActiveSync on the host says that a device is trying to connect, but it cannot identify it.
One or more control lines are not connected. This is usually a cable problem, but on a laptop or
other device, it may indicate a bad serial port.
ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you
connect the cable, before clicking the Connect icon (or REPLLOG.EXE in the Windows
directory).
One or more control lines are tied together incorrectly. This is usually a cable problem, but on a
laptop or other device, it may indicate a bad serial port.
ActiveSync indicator on the host turns green and spins, but connection never occurs
Baud rate of connection is not supported or detected by host. Try forcing ActiveSync on the
desktop PC to use a specific baud rate and set the VX6 to use the same baud rate.
-or-
Incorrect or broken data lines in cable.
ActiveSync indicator on the host remains gray
The host doesn’t know you are trying to connect. May mean a bad cable, with no control lines
connected, or an incompatible baud rate. Try the connection again, with a known-good cable.
Testing connection with a terminal emulator program, or a serial port monitor
You can use HyperTerminal or some other terminal emulator program to do a rough test of
ActiveSync. Set the terminal emulator to 8 bits, no parity, 1 stop bits, and the same baud rate as
the connection on the CE device. After double-clicking REPLLOG.EXE on the CE device, the
word “CLIENT” appears on the display in ASCII format. When using a serial port monitor, you
see the host echo “CLIENT”, followed by “SERVER”. After this point, the data stream becomes
straight (binary) PPP.