Symptom
Possible Causes
Remedy
Unit does not control loads
Unit does not turn lights on
LEDs on front of unit are not ON
Circuit breaker is tripping
Circuit breaker is off
Low zone settings
Miswire
System short circuit
System overload
Switch circuit breaker on
Reprogram scenes to a higher intensity
Check wiring
Find and correct shorts
Make sure unit is not overloaded (see Zone Setup section))
Unit does not control load
Zone control does not work
Miswire
Disconnected wire
Burned-out lamps
Check wiring
Connect zone wires to loads
Replace bad lamps
1 or more zones are “full on” when any scene is
on and zone intensity is not adjustable
Miswire
Shorted line output
Make sure loads are connected to the right zones
Replace control unit
A Zone control affects more than one zone
Miswire
Check for shorts between zone outputs
Keypad buttons are not working
Keypad LEDs are not tracking
Miswire or loose connection on QS link
Wallstation programming is incorrect
Tighten loose connections at PELV terminals on all units and
other devices in the system
Check the keypad function and programming on the units
Faceplate is warm
Normal operation
Solid-state controls dissipate about 2% of the connected load
as heat.
Unit does not allow scene change or zone
adjustments
Cannot program fade time from Off
Unit in wrong save mode
Keypad in system has locked the unit
Fade time from Off not programmable;
can only program fade time to Off
Change to correct save mode
Check programming and state of keypads
Fade time from Off is always 3 seconds
Integral (direct-wired) contact closure input does
not work
Miswire
Input closure/opening is not occurring
Unit is in wrong CCI mode
Check wiring on contact closure input
Check that the input device is opening and closing properly
Change to correct CCI mode
Timeclock events do not occur
Sunrise or sunset events do not occur at the
correct time
Timeclock is disabled
Time is not set correctly
Date is not set correctly
Location is not set correctly
Holiday schedule is in effect
Enable the timeclock
Set the time
Set the date
Set the latitude and longitude correctly
Remove the holiday schedule from your programming
Troubleshooting
®
GRAFIK Eye
®
QS with DALI Quick Installation and Operation Guide 22
For additional information, see the complete installation and operation guide at
www.lutron.com/qs
