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After Sales Support
Telephone: 1300 366 144
Internet: [email protected]
Problem and Solution
Problem:
Cause:
Solution:
The appliance does not function. The mains lead is not connected to
the socket.
The appliance is not switched on.
Insert the plug into the socket.
Press the on/off button in order to
switch on the appliance.
The appliance has switched off
during operation.
Poor suction strength.
Filters are blocked and the over-
heating protection on the appliance
has switched it off.
Dust container is not inseated cor-
rectly.
Dust container is full.
Nozzle is not attached correctly.
Filter is not inserted correctly or is
dirty.
Press the On/Off button to switch
the appliance off and disconnect the
cord from the socket. Allow the ap-
pliance to cool to room temperature
(at least 30 min.) and clean the filter.
Insert dust container correctly.
Empty the dust container
Attach nozzle correctly.
Insert filter correctly and/or clean it.
Power cord does not rewind.
The cord has been pulled out past
the red mark and the drum has been
damaged.
Do not use the appliance.
Contact our service department.
In the event of faults not listed here, please contact our customer service hotline. Our customer advisors will
be glad to offer you further assistance. You will find the phone number in our warranty conditions and on the
warranty card. You can also request a copy of the operating instructions from our customer service department.
FAQ
• Question: How can I reduce the suction power while I am vacuuming?
Answer: Use the supplementary air valve to adjust the suction power.
• Question: How far out can I pull the cord?
Answer: Until you see the yellow mark.
• Question: The filters are no longer effective, can I get new filters?
Answer: Please contact our customer service department.
• Question: Who should I contact if I need to have the appliance repaired or replaced?
Answer: Please call our customer service hotline, they will be glad to assist you.
Other Useful Information
