Lumielina HAIRBEAURON 7D Plus Manual Download Page 19

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CUSTOMER SUPPORT & WARRANTY

(a)

(b)

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(d)

(e)

(f)

(g)

(h)

1. If the device breaks while it is still under warranty, and the

device has been used correctly in accordance with the

instructions in the Safety Guide and Operating Manual,

the device will be repaired at no cost.

2. Please contact the Repair Center regarding free repairs.
3. Please note that the following repairs will not be covered

under warranty:

4. THIS WARRANTY IS VALID ONLY IN JAPAN.
5. Please take care to not lose the warranty card as it will not

be reissued. Keep the warranty card in a safe location.

* Please note personal information as provided by the customer

(on the warranty card,) may be used during the warranty

period for performing free repairs and safety inspections.

* Repairs covered under warranty are guaranteed for the period

indicated on the warranty card, and in accordance with the

warranty conditions. This does not limit any legal rights of the

customer. For questions regarding repairs after the warranty

period has ended, please contact the Repair Center.

Breakage or malfunction which occurred as a result of

unauthorized repairs/modifications, or if the device was

used improperly.
Breakage or malfunction which occurred from using the

device outside, on a boat or any other type of vehicle, or

inadvertently dropping the device after purchase.
Breakage or malfunction resulting from fire, earthquake,

flood, lightning, or other natural disaster, pollution, or

abnormal voltage.
Use of the device in a location where multiple people are

present (sauna, hot springs, or fitness gym etc.)
When the warranty card is not presented upon request for

repair.
When the name of the store and date of purchase is not

printed on the warranty card, or when the information on

the warranty card has been modified.
Purchase of product on an unauthorized web site or from

an unauthorized distributor.
Scratches and/or wear and tear of product due to normal

everyday use.

Conditions for Repairs

Covered Under Warranty

Changes to the contents herein may occur without advance notice.

Please refer to the official website for the latest Terms & Conditions.

bioprogramming-club.jp

If an abnormality or malfunction occurs during use, or if a part of the device
has broken, please refer to the "WEB Repair Application Center."
If you are unable to access the "WEB Repair Application Center" or if you have
any questions, contact the Repair Center below.

■ If your device is currently under warranty

Please provide the warranty card with the name of the retailer and the

date of purchase etc. clearly printed on the card. The device will be

repaired at no cost, as laid out in the Conditions for Repair Covered

Under Warranty.

■ If the warranty period has ended

Upon inspection, if it is determined that the device can be repaired,

repairs will be conducted at the customerʼs discretion, for a fee.

■ Repair fee system

Repair fees consist of technology cost, parts cost, shipment cost, COD

fee etc.

ABOUT THE WARRANTY

Please refer to the “Troubleshooting” section of this manual. Please donʼt attempt to

repair the device yourself. It is dangerous to repair or disassemble the device.

TROUBLESHOOTING

ABOUT REPAIR INQUIRIES

The warranty card is inside the box. Please confirm that the name of the retailer

where the product was sold, as well as the date of purchase etc. are clearly printed

on the warranty card. Carefully read the warranty and keep it in a safe place. The

original warranty is good for 6 months from the date of purchase.

*Registering the device is necessary to be eligible for the extended warranty service

in the case of general household use. Registration is not necessary for devices

purchased through the Bioprogramming Club, which will automatically receive the

extended warranty period.

LUMIELINA, INC. and its group companies may record customerʼs personal
information and/or contents of repair inquiries to review the companyʼs
action in regards to the inquiry, or to confirm information. Necessary and
appropriate measures will be taken to ensure the security of personal
information, which will not be disclosed to a third party, other then for the
handling of repairs, or for another legitimate reason. Please contact the Repair
Center with inquiries/questions.

Handling of Personal Information at the Time of Inquiry

WHERE TO CONTACT

* Please note that the call center is unable to handle inquiries from overseas.
* It may be difficult to get through to the call center when phone lines are busy.
* The information above may be subject to change.

( except for weekends and holidays including New Yearʼs Day )

10:00 〜 17:00

9:00

〜

18:00

（365 days a year）

Malfunction / Repair Inquiries
Repair Center

0120-778-277

Available 24h (365 days)

WEB Repair Application Center

Product / Registration Inquiries
Bioprogramming

0120-710-971