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Lucent Technologies PARTNER Endeavor 362, Programming And Use Manual

The Lucent Technologies PARTNER Endeavor 362 is a powerful communication system designed for businesses. To master its features and functions, make sure to download the Programming And Use Manual for free from manualshive.com. This comprehensive manual will guide you through setup, programming, and troubleshooting of the PARTNER Endeavor 362.

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Other Problems with System

6-33

Other Problems with System

The following procedure resets the system. Use it when you have any problems 
that are not covered elsewhere in this chapter. The procedure disconnects all calls 
in progress, but does not erase any system settings, 

provided that the system 

batteries are installed and not low on power

.

Possible Cause: 

System needs a hardware reset.

What to do: 

Unplug the control unit’s power cord from the wall. Wait 10 seconds, 

then plug it back in. If the problem remains, call the hotline.

Summary of Contents for PARTNER Endeavor 362

Page 1: ...PARTNER Endeavor Communications System Programming and Use 518 458 100 Comcode 108340803 Issue 2 August 1998...

Page 2: ...esponsible for programming and configuring your equipment to prevent unauthorized use Your system manager should read all documents provided with this product to fully understand the features that can...

Page 3: ...h a standard network interface jack USOC RJ11C These USOCs must be ordered from your local telephone company FCC compliant line cords are provided with Line and Line Extension Modules for connecting t...

Page 4: ...Information The Industry Canada IC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirem...

Page 5: ...ormit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur ma...

Page 6: ...Setup 2 3 Changing Settings after Installation 2 6 Changing Settings to Support PBX or Centrex Services 2 9 System Programming Options 2 10 Using System Programming 2 16 Telephone Programming Options...

Page 7: ...07 5 7 Answering Calls 5 10 Auto Dialing 5 13 Automatic Extension Privacy 304 5 16 Automatic Line Selection 5 18 Automatic System Answer Button 111 5 21 Automatic System Answer Delay 110 5 24 Automati...

Page 8: ...e Pickup Active Line I68LL 5 77 Direct Line Pickup Idle Line I8LL 5 79 Disallowed List Assignments 405 5 81 Disallowed Phone Number Lists 404 5 82 Display 5 85 Display Language 303 5 87 Distinctive Ri...

Page 9: ...ensions 504 5 157 Number of Lines 104 5 158 Outgoing Call Restriction 401 5 160 Outgoing Call Restriction Button 114 5 162 Outside Conference Denial 109 5 165 Personal Speed Dial Numbers 5 166 Pickup...

Page 10: ...nterrupt on Busy Talk Back F18 5 226 Voice Mailbox Transfer F14 5 228 Wake Up Service Button 115 5 230 6 Troubleshooting 6 1 Customer Self Service Center on the Internet 6 2 When You Need Help 6 3 Pow...

Page 11: ...formation B 1 Maintenance B 1 Repair Information B 1 Lucent Technologies Limited Warranty and Limitation of Liability B 2 Product Ordering Information B 3 C Speed Dial Form C 1 Speed Dial Form C 1 GL...

Page 12: ...the system is referred to as the voice messaging system How to Use This Guide For information about the following topics refer to the appropriate chapter Getting Acquainted Chapter 1 provides an over...

Page 13: ...101 Chapter 5 Feature Reference provides comprehensive information about each feature with the features arranged in alphabetical order For example if you see a reference to System Date 101 you can lo...

Page 14: ...able cart stand or table 7 Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Nev...

Page 15: ...About This Guide x...

Page 16: ...ing an Intercom button and the two digit number assigned to the extension Users can either ring or voice signal an idle system phone use Voice Interrupt On Busy to signal another user who is active on...

Page 17: ...ard devices including most standard phones fax machines answering machines modems and credit card scanners Optional equipment support including doorphones Music On Hold1 auto attendants extra alerts a...

Page 18: ...s To expand the system to include more lines and extensions simply attach additional modules and a carrier to contain them The term control unit is used to refer to the stand alone PARTNER Endeavor 36...

Page 19: ...or 34 PARTNER Endeavor 362 Processor Module ECS 362EC Combo Combo Endeavor 6 Expansion U for extension jacks on last 2 ports of Endeavor 362 Processor Module or 362EC Expansion Module Endeavor 18D End...

Page 20: ...tware intelligence that controls the system s features It has jacks for three outside lines eight extensions the top six station ports support only Enhanced Tip Ring devices and the bottom two ports s...

Page 21: ...ced Tip Ring and Tip Ring devices NOTE When using a PARTNER MAIL VS Module with the PARTNER Endeavor System extension numbering is done dynamically That is when numbering extensions the module counts...

Page 22: ...e outside lines When the user accesses a pool to make a call the system selects an available line from the pool Since multiple lines are associated with the pool the user does not know which line with...

Page 23: ...ific line assigned to their extension can tell when an incoming call is ringing on that line when a call on that line is on hold and when that line is in use At installation the system assigns outside...

Page 24: ...tem is associated with a specific line button at extension 10 All other extensions can be set up with access to only lines only pools or a combination of lines and pools Those extensions that have poo...

Page 25: ...em features Outside lines and pools as well as some system features require buttons with status lights Programmable buttons without lines or pools assigned to them can be programmed with numbers or fe...

Page 26: ...Number of Programmable Buttons without Status Lights 4 4 0 0 Key Mode Button Capacity Number of Programmable Buttons with Status Lights 32 16 16 4 Hybrid Mode Pool Button Capacity1 1 The main pool us...

Page 27: ...s and lights with the system This guide refers to such telephones as standard phones Lucent Technologies certified standard phones are recommended NOTE Standard phones can be used to make calls when p...

Page 28: ...machines Many industry standard single line devices will work with the system regardless of the manufacturer For more information refer to the list in Chapter 4 or contact your Lucent Technologies Re...

Page 29: ...e you can connect a standard phone and an answering machine to the same extension An extension with two devices connected to it is called a combination extension You cannot connect two system phones o...

Page 30: ...t extension 10 Telephone Programming allows telephones to be customized to meet individual users needs Individual telephones can be programmed from extension 10 or 11 Centralized Telephone Programming...

Page 31: ...and continues consecutively from left to right Figure 2 1 shows the numbering scheme for a PARTNER Endeavor stand alone configuration for a 2 Slot Carrier and for a 5 Slot Carrier Figure 2 1 PARTNER...

Page 32: ...s System Date 101 to set the month and day System Day 102 to set the day of the week System Time 103 to set the hour and minutes Assigning Lines Key Extensions Use the procedures described in this sec...

Page 33: ...tup only use Number of Lines 104 to specify the number of lines that will be assigned to the main pool Then use the following procedures as needed Dial Mode 201 to identify any rotary lines the defaul...

Page 34: ...ish for messages that appear on a system display phone Automatic Extension Privacy 304 t o prevent other extensions with the same line from joining a call at the extension This feature is also useful...

Page 35: ...ttings 399 to program other phones of the same type For example you can program one PARTNER Endeavor 18D phone and then copy its settings to any other extensions that have PARTNER Endeavor 18D or PART...

Page 36: ...djust some line settings In particular use Dial Mode 201 if the new line is a rotary line Line Assignment 301 to assign the line to specific extensions Line Ringing Centralized Telephone Programming t...

Page 37: ...Extension Assignment 314 to assign the new pool to specific extensions Line Ringing Centralized Telephone Programming to specify when the new pool will start ringing at each extension that has the poo...

Page 38: ...t up your equipment to work properly with a PBX or Centrex system first set Recall Timer Duration 107 to match the setting used by your PBX or Centrex system usually 800 msec or 32 This setting affect...

Page 39: ...uttons f or on a standard phone plus a three digit code These are called System Speed Dial Numbers Dialing Restrictions and Permissions The system has several procedures for restricting telephone use...

Page 40: ...s helps prevent other users from making outside calls at those extensions Restricting Access to Outside Lines or Pools A user can access a line or pool either by lifting the handset pressing the line...

Page 41: ...sion s Access to a Specific Line Type of Restrictions or Permissions for the Extension Setting for Line Assignment 301 and Pool Extension Assignment 314 Setting for Line Access Restriction 302 and Poo...

Page 42: ...tside Line or Pool Type of Restrictions or Permissions for the Extension Setting for Line Assignment 301 or Pool Extension Assignment 314 Setting for Line Access Restriction 302 or Pool Access Restric...

Page 43: ...he lines assigned to an extension will ring Hunt Group Extensions 505 assigns extensions to one of seven Hunt Groups Hunt Group 7 is used exclusively for the voice messaging system A Hunt Group lets u...

Page 44: ...Connect doorphones to Tip Ring ports which are the bottom two ports of any processor or 362EC expansion module AA Extensions 607 identifies an extension to which an auto attendant is connected This le...

Page 45: ...ings 116 Then If the covering extension does not answer the call is routed after the specified number of VMS Cover Rings 117 to the voice mailbox of the extension that activated Call Coverage If the c...

Page 46: ...o Restriction setting of the guest room phone to Inside Only so outside calls cannot be made from the phone after the guest checks out Using System Programming System Programming changes settings for...

Page 47: ...a line or extension number They do not work for variable data such as date time password telephone numbers or doorphone assignments r returns the current setting to the factory setting When using Lin...

Page 48: ...and 34D Phones Next Procedure Feature Prev Procedure Next Item Remove Next Data Prev Item Prev Data Enter System Program Wild Central Tel Program Next Procedure Prev Procedure Prev Item Prev Data Ente...

Page 49: ...mming mode skip it by moving on to Step 4 4 Press s again The following appears on the display SYSTEM PROGRAM 5 Specify a programming procedure in one of two ways Direct Method Dial the code for that...

Page 50: ...re 2 3 Button Locations on PARTNER Endeavor Model Phones Intercom Intercom Ext Message A B C D M N O P Q R S T G H E F K L I J Intercom Intercom Message Ext B D A C Intercom Intercom Ext Message M N O...

Page 51: ...gh Telephone Programming Automatic Line Selection When a user lifts the telephone s handset or presses S the system chooses an idle line or pool Automatic Line Selection determines the order in which...

Page 52: ...Call Handling Options If you set up a centralized telephone answering position at extension 10 use the following settings to customize it Immediate Call Answering If the receptionist should answer all...

Page 53: ...ing calls waiting to be answered The third option is not applicable as a backup answering feature however it is useful for making brief announcements such as temporary closings or hours of business Di...

Page 54: ...alert the boss to an important incoming call when the boss is already on a call The lights of a Manual Signaling button work like an Auto Dial button to show the status of the target extension Additio...

Page 55: ...ndeavor 18D set up as a key extension and Figure 2 6 illustrates a PARTNER Endeavor 6 phone set up as a pooled extension As you program buttons mark their functions on the phone s labeling sheet see t...

Page 56: ...on can be programmed only by using Centralized Telephone Programming If a user has a standard phone or a non display system phone Extension Name Display for the extension can be programmed only by usi...

Page 57: ...ension 3 Dial the extension number of the telephone to be programmed The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings remaining buttons can...

Page 58: ...on and Line Ringing always must be programmed using Centralized Telephone Programming If a user has a standard phone Personal Speed Dial Numbers for the extension can be programmed only by using Centr...

Page 59: ...Programming 2 30...

Page 60: ...phone or standard device is installed In addition basic call handling features and dial code features are listed at the end of this chapter See the feature name in Chapter 5 for details about a speci...

Page 61: ...programmed press the button to dial the number or use the feature PARTNER Endeavor 34D has 36 programmable buttons 32 with lights and 4 without lights the PARTNER Endeavor 18D has 20 programmable butt...

Page 62: ...t and a red light The meaning of these lights varies depending on whether the button is used to access an outside line or pool is programmed with a system feature or is programmed for Auto Dialing an...

Page 63: ...the line Green means feature1 is on Red means the extension programmed on the button is busy making or answering a call Off steady off Line is idle not being used Feature1 is off Extension programmed...

Page 64: ...a Wake Up Service call is being scheduled from extension 10 A call transferred to the extension programmed on the button is now returning to your phone or you are being manually signaled by the extens...

Page 65: ...Intercom dial tone is generated by the system to indicate that you are connected with an inside line You hear this dial tone when you are making an inside or intercom call To hear the difference betw...

Page 66: ...from either a system phone or a standard phone However if you try to make a voice signaled call to a standard phone or a TransTalk 9000 series phone it will ring 1 The HFAI feature can be turned on or...

Page 67: ...separate speakerphone such as the SoundStation from Lucent Technologies is recommended since the built in speaker on a system phone is designed for individual use Standard Telephones In addition to sy...

Page 68: ...he switchhook on a standard phone to place calls on hold park a call transfer a call answer a call waiting call or set up a conference call For details see Using the Switchhook on page 3 10 or Hold Tr...

Page 69: ...pressing the switchhook If you use the system with PBX or Centrex lines your PBX or Centrex documentation may tell you to press the switchhook to access PBX or Centrex features Use the Recall feature...

Page 70: ...tandard phone it will ring because the standard phone does not have a system speaker Users cannot use the System Password Users cannot access the following system features Background Music Caller ID N...

Page 71: ...e in the phone itself For example if you store a number on a feature phone s auto dial button that number is stored in the feature phone This is different from storing a number on a system phone s Aut...

Page 72: ...ones share a single line A system telephone works as it always does and a standard telephone works as it always does when connected to the system Only one phone or device can be used at a time unless...

Page 73: ...call on hold by pressing h on the system phone To do this it is not necessary to lift the handset of the system phone Held calls do not ring back at a standard phone in a combination extension To retr...

Page 74: ...oted by footnotes in the following list Background Music1 Call Coverage Call Forwarding Call Follow Me Call Pickup Conference Drop Direct Line Pickup Active Line Direct Line Pickup Idle Line Exclusive...

Page 75: ...Learning about Telephones 3 16...

Page 76: ...ssaging Systems NOTE With the exception of headphones auxiliary equipment works only on Tip Ring ports the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module Because head...

Page 77: ...t law Accordingly in order for the performance of that music to be lawful it must be licensed annually to the user by the copyright owners or their representatives The Magic On Hold system includes th...

Page 78: ...lled by a qualified technician Off Premises Range Extender OPRE allows you to connect a standard touch tone phone beyond 3 000 feet 915 meters in another building on the same continuous property It al...

Page 79: ...t when no one is around or during business hours when no one can get to the phone If you have a Lucent Technologies answering machine with the Call Intercept feature you can pick up a call that has be...

Page 80: ...m 1 If extension X is a key extension use Line Assignment 301 to assign all the lines to extension X that you want the answering machine to cover If extension X is a pooled extension use Line Extensio...

Page 81: ...u can retrieve messages only from the first machine that answers To Program 1 If your system is configured for Hybrid mode use Line Access Mode 313 to change extensions X and Y from Pooled to Key 2 Us...

Page 82: ...machine answers dial the message retrieval code Or call in when no one will answer before the answering machine does To Program 1 Set Line Ringing for all lines and pools assigned to extension X to th...

Page 83: ...With the exception of headphones auxiliary equipment works only on Tip Ring ports the bottom two ports of the PARTNER Endeavor 362 processor or 362EC expansion module Because headphones do not require...

Page 84: ...e auto attendant 5 Set Transfer Return Extension 306 for extension X to extension 10 6 Set the auto attendant to pick up within a specific number of rings so if the receptionist does not pick up a cal...

Page 85: ...extension X Also use Line Assignment 301 to assign any individual lines you want the scanner to use to extension X 2 Set Automatic Line Selection for extension X to select the pools and outside lines...

Page 86: ...utton For more information see Auto Dialing on page 5 13 Using the Fax Management Button The lights next to the Fax Management button show what is happening at the fax machine Table 4 1 Fax Management...

Page 87: ...agement button simply press the button When the fax machine answers hang up If you do not have a Fax Management button press plus the fax machine s extension number When the fax machine answers hang u...

Page 88: ...2 Single Fax Machine The single fax machine setup shown in Figure 4 6 is good for moderate traffic The fax machine has its own line line A the number of which is published as the fax number The fax li...

Page 89: ...n X to Assigned 5 Make sure extension X is not assigned as a Call Waiting 316 extension Pickup Group Extension 501 Calling Group Extension 502 Night Service Group Extension 504 or Hunt Group Extension...

Page 90: ...idual lines you want the fax machine to use to extension X 2 If extension X is a key extension set Automatic Line Selection for extension X to line A B C If extension X is a pooled extension set Autom...

Page 91: ...coming fax calls on the fax line are answered automatically by fax 2 If a fax comes in on a line other than line A you can transfer the call to fax 2 see Transferring a Call to the Fax Machine on page...

Page 92: ...tension use Line Assignment 301 to assign only line A to extension Y If extension Y is a pooled extension use Pool Line Assignment 207 to remove line A from all pools and then use Line Assignment 301...

Page 93: ...in boards and other data services This setup which lets you dial out but not receive calls is shown in Figure 4 9 Note that the telephone is optional and can be used if you want the terminal to share...

Page 94: ...xtension 505 6 Set the auto answer feature of the modem to Off Send and Receive Modem If you need to place and receive calls with the modem use the setup shown in Figure 4 10 This setup makes line A t...

Page 95: ...Extension 502 Night Service Group Extension 504 or Hunt Group Extension 505 Night Service with Auxiliary Equipment You can set up modems fax machines and answering machines to receive calls automatic...

Page 96: ...an answering machine from any system phone If you have a Lucent Technologies answering machine with the Call Intercept feature the answering machine drops off the call when you join it Programming Ni...

Page 97: ...be plugged into any port The PARTNER Voice Messaging PC Card is a PC card voice messaging system All three Voice Messaging Systems offer your business complete call processing features Specifically th...

Page 98: ...the call returns to the receptionist The receptionist can then take a message or send the call to the extension s mailbox if the caller prefers To Use Follow the instructions packaged with the PARTNE...

Page 99: ...Z2 to Hunt Group 7 the VMS hunt group 4 Set the VMS Hunt Delay 506 to Delayed 5 Set the VMS Hunt Schedule 507 to Always 6 Make sure that a Night Service Button 503 is assigned at extension 10 the rec...

Page 100: ...llowing conventions All of the instructions in this chapter assume that system phones select outside lines or pools first and standard phones select intercomStandard phones Automatic Line Selection fo...

Page 101: ...Restriction Button 404 Disallowed Phone Number Lists 115 Wake Up Service Button 405 Disallowed List Assignments 116 Call coverage Rings 406 Emergency Phone Number List 117 VMS Cover Rings 407 Allowed...

Page 102: ...9 System Release Status F11 XX XX Call Forwarding Call Follow Me F13XX Manual Signaling beep or ring F13 XX Manual Signaling voice signal Intercom Dial Code Features1 I6XX Call Pickup I66G Group Picku...

Page 103: ...Not Assigned for the auto attendant extension if you want to be able to intercept calls routed to the device Considerations Chapter 4 provides information about using auto attendants with the system...

Page 104: ...ny calls quickly so they have an audible reminder of incoming calls Abbreviated Ringing applies to outside transferred and intercom calls The volume of an abbreviated ring is lower than a normal ring...

Page 105: ...s and e on system phones To assign Allowed Phone Number Lists to an extension 1 Press f 0 0 s s 4 0 8 at extension 10 or 11 2 Enter the number of the extension to be programmed For example to program...

Page 106: ...d System Password 403 for more information The entries you must make to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix 402 This setting tells the system wh...

Page 107: ...uired 12015551111 Toll Call Prefix not required 2015551111 All Telephone Numbers in One Area Code The following list entries allow calls to the 800 area code Toll Call Prefix required 1800 Toll Call P...

Page 108: ...t entered press r and repeat Steps 4 and 5 To delete the phone number you just entered press r To add other phone numbers to this list press n and repeat Steps 4 and 5 To create another list press N o...

Page 109: ...e Voice Interrupt on Busy Talk Back feature on a button with lights to respond to a voice interrupt on busy call Also see Voice Interrupt On Busy 312 You can use Call Waiting 316 to specify standard p...

Page 110: ...on a specific line pool or intercom button 1 Press the line pool or button for the line you want to answer 2 Lift the handset or press S You are connected to the call To answer a call when you are alr...

Page 111: ...wer if you lift the handset 2 Lift the handset You are connected to the coverage call 3 The first coverage call to ring at your extension is identified in the display If more than one coverage call ri...

Page 112: ...ut using a Fax Management button Identify fax extensions using Fax Machine Extensions 601 You can include special functions such as a Pause in the Auto Dial number See Special Dialing Functions for mo...

Page 113: ...3 9 8 Extension Number Press the left i button and enter the two digit extension number Press before the extension number to program the Auto Dial button to voice signal an extension For example to p...

Page 114: ...l on a pooled extension press the pool button or press i and dial the three digit pool access code If you did not lift the handset the lights next to S and go on and you are active on the speakerphone...

Page 115: ...can then press the Privacy button to activate the feature green light on or deactivate the feature green light off when they want someone to join a call at their extension If Automatic Extension Priv...

Page 116: ...extension 1 Press f 0 0 s s 3 0 4 at extension 10 or 11 2 Enter the number of the extension to be programmed For example to program extension 16 press 1 6 3 To assign or unassign Automatic Extension P...

Page 117: ...program the extension to select outside lines or pools first Considerations This feature must be programmed from extension 10 or 11 only using Centralized Telephone Programming Individual users cannot...

Page 118: ...st searches to find an available line in the main pool pool 880 button 1 then button 2 If all outside lines in the pool are busy the system selects an idle intercom line However you can change the ord...

Page 119: ...s the line pool or i buttons in the desired order For each button pressed the following appears on the display Auto Line Select 5 To exit Automatic Line Selection press 6 Press c and enter a new exten...

Page 120: ...extensions flash the outside caller hears Music On Hold if it is available Disconnects the call Related Features Automatic System Answer affects incoming calls only on lines identified using Automatic...

Page 121: ...ed 3 Select button then press a programmable button to assign Automatic System Answer to that button Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s a...

Page 122: ...reen light is on steady and Automatic System Answer is on If calls are ringing when Automatic System Answer is turned on the calls will be answered immediately by the system To turn Automatic System A...

Page 123: ...n 111 to program the button You must use Automatic System Answer Record Playback to record the greeting callers hear when the system answers an incoming call If you use Caller ID make sure Automatic S...

Page 124: ...ng buttons such as s and on system phones To change the number of times an incoming call rings at extension 10 before the system answers it 1 Press f 0 0 s s 1 1 0 2 To change the number of rings pres...

Page 125: ...st use Automatic System Answer Record Playback to record the greeting callers hear when the system answers an incoming call If there is no message recorded for Automatic System Answer the caller will...

Page 126: ...system 1 Press f 0 0 s s 2 0 4 2 Enter the two digit system line number of the desired line For example to specify line 1 press 0 1 3 To assign or unassign the line press D until the appropriate value...

Page 127: ...button on the system display phone at extension 10 to turn Automatic System Answer on and off Use Automatic System Answer Button 111 to program the button Calls that ring on lines programmed with Auto...

Page 128: ...or the call will be steady red To intercept the call press the line button and lift the handset The message stops playing when the call is retrieved If Automatic System Answer Mode is set to Ring the...

Page 129: ...em Answer are picked up after two rings as a default To change the number of rings use Automatic System Answer Delay 110 For callers to hear Music On Hold Music On Hold 602 must be Active and an audio...

Page 130: ...by these features to be completed 3 Lift the handset of the system display phone at extension 10 or 11 4 Press i 5 Dial 8 9 1 The current time of day remains on the second line of the display for the...

Page 131: ...the system display phone at extension 10 or 11 3 Press the i button 4 Dial 8 9 1 The following appears on the display ASA 1 Rec 2 Play 5 Press 2 The following appears on the display Message Playback A...

Page 132: ...you must press the button Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line Coverage Extension 208 Use VMS Cover Rings 117 to change the number of times intercom...

Page 133: ...an extension 1 Press f0 0 s s 3 1 0 at extension 10 or 11 2 Enter the number of the extension to be covered by the voice messaging system 3 To assign or unassign Automatic VMS Cover press D until the...

Page 134: ...ch as ASCAP or BMI The Magic On Hold system includes the required license for the first year This license must be renewed annually Background Music stops when a user makes or answers a call but resume...

Page 135: ...u hear Background Music If the Background Music button has lights the green light turns on 2 To adjust the volume of Background Music use the phone s volume control buttons while listening to the Back...

Page 136: ...ate automatic backup to prevent this from reoccurring If any other message is displayed see Chapter 6 Troubleshooting for suggested corrective actions and for the procedure for clearing the Backup Fai...

Page 137: ...cial programming buttons such as s and e on system phones Changing the Setting To change the setting for Backup Programming Automatic 1 Press f 0 0 s s 1 2 3 at extension 10 or 11 The current setting...

Page 138: ...ods performing manual backups between the scheduled monthly backups Once the system and telephone programming settings have been backed up to a PC Card you can use the Restore Programming 125 procedur...

Page 139: ...t a backup is in progress and within 30 seconds a message displays indicating the result If the backup was successful the new backup information replaces the information in the old MAN mmddyy file on...

Page 140: ...a covered call rings at an extension before it is sent to the covering extension If Call Coverage and Do Not Disturb are active covered calls are routed immediately to the covering extension without...

Page 141: ...d calls See Call Park Considerations A system display phone is recommended for the covering extension so the user can identify coverage calls Cover for XX appears on the display when a coverage call r...

Page 142: ...ton to turn Call Coverage off Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To program a Call Coverage button 1 Press f0 0 s...

Page 143: ...programmed button 1 Press the programmed button If an originating extension and a covering extension were programmed on the button Call Coverage is deactivated on a button with lights the green light...

Page 144: ...Call Coverage and VMS Cover active covered calls ring at the covering extension for the specified number of Call Coverage Rings Then If the covering extension does not answer the call is routed to the...

Page 145: ...ered by the voice messaging system If an extension has Call Coverage and Call Forwarding active calls are routed to the Call Forwarding destination extension Call Forwarding takes precedence Call Forw...

Page 146: ...rn Call Forwarding off Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To program a Call Forwarding button 1 Press f 0 0 s s c...

Page 147: ...rammed button 1 Press the programmed button If an originating extension and a destination extension were programmed on the button Call Forwarding is deactivated on a button with lights the green light...

Page 148: ...Forwarding or VMS Cover Considerations Call Park typically is used for pooled extensions in Hybrid mode because users can retrieve calls without knowing which line the call is on It is recommended th...

Page 149: ...ntercom dial tone 2 Dial your two digit extension number 3 Hang up If the call is not picked up within three minutes it rings back at your extension If you are on another call when the parked call ret...

Page 150: ...ecified extension Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To program a Call Pickup button 1 Press f 0 0 s s c at extens...

Page 151: ...For instructions for using Call Waiting see Answering Calls Call Waiting does not apply to parked calls See Call Park Considerations This feature is distinct from the local telephone company s Call W...

Page 152: ...0 or 11 2 Enter the number of the extension to receive Call Waiting 3 To assign or unassign Call Waiting press D until the appropriate value displays 4 To program another extension press n or p until...

Page 153: ...s for pooled extensions that have pools and lines For active calls you can activate Privacy at your extension to prevent other users from joining your calls and from accessing the Caller ID informatio...

Page 154: ...ncoming calls Caller ID information displays only when a call is audibly alerting at an extension This means that extensions with Do Not Disturb activated or extensions that have lines with Line Ringi...

Page 155: ...is active on is disconnected and the user is connected to the call on the line or pool button that was pressed The user can inspect outside calls that appear on intercom buttons If the call is an int...

Page 156: ...the programmed button to deactivate the feature The feature is deactivated automatically if you hang up the handset or press any button other than a line pool or intercom button The green light is of...

Page 157: ...user who is sending calls for coverage Considerations This feature must be programmed on a button with lights on a system display phone When Caller ID Name Display is on the green light is on indicat...

Page 158: ...ing number the system detects a P or an O in the reason for DN Directory Number absence field and substitutes the information sent by the local telephone company Central Office in the Name parameter f...

Page 159: ...tons such as s and e on system phones To change the Caller ID Type setting 1 Press f 0 0 s s 1 2 2 at extension 10 or 11 The system shows the current setting 2 Press D or d until the appropriate value...

Page 160: ...ing paging announcements to all employees Do not assign extensions that connect auxiliary equipment auto attendants voice messaging systems fax machines answering machines hotline phones or doorphones...

Page 161: ...conference call Caller ID information does not display for extensions that are active on a conference call Considerations Users can use System Speed Dial Personal Speed Dial or Auto Dial numbers to ad...

Page 162: ...and you want to set up a conference call using one of the other lines in that pool you can press i and dial the pool s access code to gain access to another line in that pool 4 Press C again to add th...

Page 163: ...with one touch Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To program a Conference Drop button 1 Press f 0 0 s s c at exten...

Page 164: ...d e on system phones To copy the programmed settings from one extension to another of the same type 1 Press f 0 0 s s 3 9 9 at extension 10 or 11 2 At the Extension prompt enter the source extension t...

Page 165: ...nsion is valid For example to copy to extension 22 press 2 2 4 At this point To copy the same settings to another extension enter the new extension number To copy another extension s settings press n...

Page 166: ...01 set to Rotary you should add 11 to an Allowed Phone Numbers List 407 and assign the list to these extensions Otherwise when the users at the restricted extensions dial 1 to begin a star code the sy...

Page 167: ...lure occurred or System Reset 728 was used Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines 205 Calls that ring on Direct Extension Dial lines ar...

Page 168: ...and Automatic System Answer Direct Extension Dial answers the call first A Direct Extension Dial button must be programmed on a button with lights on the system display phone at extension 10 This feat...

Page 169: ...Direct Extension Dial on Press the Direct Extension Dial button at extension 10 The green light is on steady and Direct Extension Dial is on If calls are ringing when Direct Extension Dial is turned o...

Page 170: ...ptured Considerations The Automatic System Direct Extension Dial PC card is purchased separately and must be installed If the PC Card has not been installed see the PARTNER PC Card Installation Instru...

Page 171: ...an outside call Considerations The Automatic System Direct Extension Dial PC card is purchased separately and must be installed If the PC Card has not been installed see the PARTNER PC Card Installat...

Page 172: ...d for Direct Extension Dial 1 Press f 0 0 s s 2 0 5 2 Enter the desired system line number For example to specify line 1 press 0 1 3 To assign or unassign Direct Extension Dial press D until the appro...

Page 173: ...Direct Extension Dial PC card is purchased separately and must be installed If the PC Card has not been installed see the PARTNER PC Card Installation Instructions You should record a message before...

Page 174: ...message While you are recording the following display appears Press to stop 6 Press when you are done recording If the allotted time 40 seconds for the message is completed before you press you hear...

Page 175: ...ar a confirmation tone and the following appears on the display DXD 1 Rec 2 Play 6 At this point To re record the message follow the instructions from Step 5 in the procedure for recording a message T...

Page 176: ...eld or transferred call on the line Direct Line Pickup cannot be used to access an active call at an extension that has Privacy activated or that is part of a Conference Call or a held call at an exte...

Page 177: ...button programmed with Direct Line Pickup Active Line then dial the two digit system line number of the line you want to pick up or join or press i 6 8 and the two digit line number If you did not li...

Page 178: ...restricted extension hears busy tone if Direct Line Pickup is used to access that line to place a call Considerations This procedure applies to individual lines If you have a pooled extension and you...

Page 179: ...wo digit system line number of the idle line you want to access or press i 8 and the two digit line number If you did not lift the handset the speaker comes on automatically Standard Phone 1 Lift the...

Page 180: ...Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To assign Disallowed Phone Number Lists to an extension 1 Press f 0 0 s s 4 0 5 at extension 1...

Page 181: ...1 for direct dial calls is required when you make toll calls If Star Code Dial Delay 410 is active the system checks for allowed and disallowed phone numbers again beginning with the first digit after...

Page 182: ...s enter for touch tone phones and 11 equivalent to a on rotary phones Specific Star Codes To prevent the use of a specific star code for example 67 to block Caller ID information enter the plus the 2...

Page 183: ...try 01 10 4 At the Data prompt enter the first telephone number 5 To save the telephone number in memory you must press e 6 At this point To add other phone numbers to this list press n to select a di...

Page 184: ...ly Caller ID number or name of calling party if applicable Cover for XX on the display of users receiving a coverage call XX represents the number of the extension that activated call coverage Forward...

Page 185: ...o identify the language in which messages appear if the extension has a system display phone Users can assign a name to their extension Then when that extension is used to make an intercom call group...

Page 186: ...re 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To change the Display Language setting for an extension 1 Press f 0 0 s s 3 0 3 at extension 10 or...

Page 187: ...em does not pass distinctive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature Valid Entries 1 Active outside intercom and transfer...

Page 188: ...ox Users with Call Coverage turned on can activate Do Not Disturb to Send All Calls immediately to the covering extension Considerations This feature requires a button with lights When the Do Not Dist...

Page 189: ...be programmed with this feature 3 Press a programmable button with lights 4 Press f 0 1 5 Program another button for this extension or exit programming mode Using From a system phone press the progra...

Page 190: ...ive at a doorphone alert extension the person at the doorphone hears signaling but the alert extension is not signaled Considerations You cannot bridge two doorphones together Valid Entries 1 Not an A...

Page 191: ...Features You must use Doorphone Alert Extensions 606 to identify the extensions that are signaled when the doorphone button is pressed Each doorphone can signal any number of alert extensions To prev...

Page 192: ...system phones To program a doorphone extension 1 Press f 0 0 s s 6 0 4 for doorphone 1 or 6 0 5 for doorphone 2 at extension 10 2 Enter the doorphone extension number For example to identify extension...

Page 193: ...1 remain on the line and briefly explain to the dispatcher the reason for the call before hanging up and 2 perform such activities in the off peak hours such as early morning or late evening Valid En...

Page 194: ...ample to select the third entry press 0 3 The following appears on the display EmergencyList 03 Data 3 Enter the telephone number 4 To save the telephone number in memory you must press e 5 At this po...

Page 195: ...ich the call is held generates a short Hold Reminder Tone This tone sounds once every minute until the held call is retrieved or until the caller hangs up If you put a call on a line or a pool on hold...

Page 196: ...Exclusive Hold The green light next to the line pool or i button flutters At all other extensions the line appears busy steady red 2 To retrieve the call press the line pool or i button on which the c...

Page 197: ...s Any extension regardless of the phone type on that extension can be programmed with a name through Centralized Telephone Programming If users want to program their own extension name they must have...

Page 198: ...viously to this extension that name displays instead 4 Enter the two digit code for each character you want to enter See Table 5 1 for codes For example to enter the name Andy press 21 62 31 93 The di...

Page 199: ...to the external hotline extension and Automatic Line Selection to set the extension to select outside lines or pools first If your use of the external hotline requires immediate dialing of the program...

Page 200: ...n the extension press D until the appropriate value displays 4 To program another extension press n or p until the extension number shows on the display Repeat Step 3 5 Select another procedure or exi...

Page 201: ...automatic fax call comes in on a line covered by the PARTNER MAIL system the Automated Attendant Service of that system can be programmed to automatically transfer the call to a fax extension or to th...

Page 202: ...lines Assign setting 1 those lines to Hunt Group 7 If you want calls to route directly to the voice mailbox of a specific user after four rings choose VMS Line Cover setting 3 for those lines and ass...

Page 203: ...transfer to a specific extension or group without the assistance of the receptionist Valid Entries 1 Assigned for hunting to groups 1 6 or to group 7 for the voice messaging system s Automated Attenda...

Page 204: ...ines internal and external hotline phones and doorphones from Calling Groups Extensions that have phones without built in speakers for example a standard phone will not hear the page If a Calling Grou...

Page 205: ...the number of the extension to be programmed with this feature 3 Press a programmable button 4 To ring the group press left i 7 If you want calls to page the group press left i 7 Note that buttons pr...

Page 206: ...To manually transfer a call to a Calling Group 1 While on a call press 2 Dial 7 and a group number 1 4 You can hang up or stay on the line to announce the call All available extensions in the Calling...

Page 207: ...to a Calling Group 1 While on a call press the switchhook down once rapidly You hear intercom dial tone 2 Dial 7 and a group number 1 4 You can hang up or stay on the line to announce the call All ava...

Page 208: ...Hunt Groups however Hunt Group 7 is used exclusively for the voice messaging system For more information refer to Voice Messaging Systems Related Features You must use Hunt Group Extensions 505 to as...

Page 209: ...o work in a department in a Hunt Group and assign one or more outside lines to the group Doing so lets outside callers ring the group directly without having to be transferred by the receptionist For...

Page 210: ...m phone that is not busy If no one answers the call does not keep hunting To manually transfer a call to a Hunt Group 1 While on a call press 2 Dial 7 7 and a group number 1 7 The next available exten...

Page 211: ...sfer a call to a Hunt Group 1 While on a call press the switchhook down once rapidly You hear intercom dial tone 2 Dial 7 7 and a group number 1 7 The next available extension in the Hunt Group rings...

Page 212: ...can be in more than one Pickup Group You can program a Group Pickup button on a system phone to pick up calls in a Pickup Group with one touch Examples Here are some useful applications for a Pickup G...

Page 213: ...6 6 Dial a Pickup Group number 1 4 5 Program another button for this extension or exit programming mode Using System Phone To use Group Pickup when programmed on a button press the programmed button T...

Page 214: ...is connected to the processor module Standard phone users can put a call on hold to retrieve a second call provided Call Waiting 316 is programmed for their extensions Considerations For system phones...

Page 215: ...chhook down once rapidly You hear intercom dial tone The call is on hold Do not hang up the handset while the call is on hold If you hang up the handset the phone rings Lifting the handset reconnects...

Page 216: ...nect within a minute after the caller hangs up the hold disconnect time is probably set too high or set at No Detection Considerations If the telephone company does not send a signal keep the hold dis...

Page 217: ...or which you are adjusting the hold disconnect time For example to adjust line 1 press 0 1 The current hold disconnect time for the line number you specified is displayed For example if line 1 is set...

Page 218: ...g made or received on the hotline phone use Line Assignment 301 to remove all outside lines or Pool Extension Assignment 314 to remove all pools from the hotline extension Set Automatic Line Selection...

Page 219: ...ge For example to program extension 32 as the alert extension press 3 2 The following appears on the display HotLine Ext 33 Data 32 4 At this point To change the hotline and alert extension numbers yo...

Page 220: ...rage or VMS Cover When using PARTNER MAIL a call to a busy Hunt Group can be sent to a Hunt Group mailbox Related Features for Hunt Group 7 This Hunt Group applies only to the voice messaging system F...

Page 221: ...Endeavor 362 processor module or 362EC expansion module Valid Entries 1 Assigned to group 2 Not Assigned to group Programming See Figure 2 2 on page 2 19 for the location of special programming button...

Page 222: ...if an autodialing device has trouble making calls Valid Entries 1 Regular dial tone 2 Machine outside line dial tone Programming See Figure 2 2 on page 2 19 for the location of special programming bu...

Page 223: ...that extension the user can use Direct Line Pickup Active Line to join a call on that line You can join a call answered by Automatic System Answer or Direct Extension Dial by pressing the line button...

Page 224: ...call Press the line button next to the steady red light and lift the handset or Lift the handset and press i 6 8and the two digit line number The red and green lights alternately flash You are now jo...

Page 225: ...Last Number Redial number can begin with a star code the system automatically inserts a delay based on the Star Code Dial Delay 410 setting Considerations This feature redials all digits dialed on th...

Page 226: ...st Number Redial 1 If you want lift the handset 2 Press the programmed button or press f 0 5 Digits are displayed on system display phones as they are dialed Standard Phone To use Last Number Redial 1...

Page 227: ...ionally the extension is programmed with factory settings for Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing When an extension is changed from Key to Pooled...

Page 228: ...Press f 0 0 s s 3 1 3 2 Enter the desired extension number For example to program extension 18 press 1 8 3 To change the Line Access Mode press D until the appropriate value displays 4 To program ano...

Page 229: ...so it cannot be accessed using Direct Line Pickup If an extension s access to a line is set to No Access or In Only the extension cannot place calls on that line either by pressing the line button or...

Page 230: ...m extension 23 press 2 3 3 At the Line prompt enter the line number to be restricted at this extension For example to restrict line 2 press 0 2 The current restriction displays 4 To change the line re...

Page 231: ...when each outside line assigned to an extension should start ringing If you add a line to the system its factory setting is Immediate Ring You can use Automatic Line Selection to determine the order...

Page 232: ...Line Assignment 301 5 133 Figure 5 1 Default Line Assignments Intercom Intercom Ext Message Intercom Intercom Message Ext Intercom Intercom Ext Message...

Page 233: ...Select Button then press a line button to assign the line to that button Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To ass...

Page 234: ...assign the line to that button If you use option 3 after a line has been assigned the line moves from the old button to the new button you select 5 At this point To program another line for this exten...

Page 235: ...he covering extension Use VMS Cover or Automatic VMS Cover 310 to redirect the extension s calls on owned lines to the voice messaging system Use VMS Cover Rings 117 to specify the number of times a c...

Page 236: ...nsion 1 Press f 0 0 s s 2 0 8 at extension 10 or 11 2 Enter the desired line number For example to program line 12 press 1 2 3 Enter the number of the extension to be assigned ownership of the line 4...

Page 237: ...ler ID information is displayed after the first ring For lines or pools set to Delayed Ring Caller ID information is displayed as soon as the call begins audibly alerting For lines or pools set to No...

Page 238: ...ogramming buttons such as s and e on system phones To change the way outside lines or pools ring at an extension 1 Press f 0 0 s s c at extension 10 or 11 2 Enter the number of the extension to be pro...

Page 239: ...tgoing access to a pool they hear a reorder tone after dialing the pool access code at the intercom dial tone Related Features You can store an outside number an intercom number or a feature code on a...

Page 240: ...Users can signal then speak to system phone users who are already active on a call to alert them of important business matters provided Voice Interrupt On Busy 312 is Assigned for the recipient Consid...

Page 241: ...pick up the phone after the beep gets the line and the other reservations are canceled Standard Phone 1 Lift the handset You hear intercom dial tone 2 Dial 9 to get an outside line You hear outside li...

Page 242: ...n If the recipient has a Voice Interrupt On Busy Talk Back button wait for a response If you hear ringing you have reached an idle standard TransTalk 9000 series phone or a busy system phone with Voic...

Page 243: ...ference 5 144 If you hear ringing you have reached an idle standard TransTalk 9000 series phone or a busy system phone with Voice Interrupt On Busy Not Assigned Your call is not completed until someon...

Page 244: ...before pressing the Manual Signaling button See Transferring Calls Considerations A PARTNER or PARTNER Endeavor phone is required at both extensions to use this feature You must program the Manual Sig...

Page 245: ...digit extension number of the target extension For example to identify extension 22 as the target extension press 2 2 Enter before the extension number if you want to use the button for voice signali...

Page 246: ...em The voice messaging system automatically turns off the message light at a subscriber s extension when messages in the mailbox have been deleted If a message light is inadvertently turned off at an...

Page 247: ...press f 1 0 If you programmed the destination extension number on the button the message light for the destination extension goes off Skip Step 2 2 If no extension number was programmed on the button...

Page 248: ...only when the phone is idle to indicate that the extension has received a message Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC ex...

Page 249: ...urn on the message light 1 Press the programmed button or press f 0 9 If you programmed the destination extension number on the button the message light for the destination extension goes on Skip Step...

Page 250: ...If the receptionist at extension 10 uses the Wake Up Service Button 115 to schedule wake up calls the recipients hear Music On Hold when they answer their wake up calls Considerations If Music On Hold...

Page 251: ...ation of special programming buttons such as s and e on system phones To change the setting of the Music On Hold jack 1 Press f 0 0 s s 6 0 2 at extension 10 or 11 2 To activate or deactivate the Musi...

Page 252: ...o the Music On Hold Volume setting will have immediate effect on all calls currently receiving Music On Hold treatment Valid Entries Programming See Figure 2 2 on page 2 19 for the location of special...

Page 253: ...d Night Service with a System Password is useful for controlling unauthorized use of phones after hours If you have a voice messaging system VMS Hunt Schedule 507 determines when outside calls should...

Page 254: ...Service 1 Assigned Ext10 If you want to remove the Night Service button assignment press D until the following appears on the display Night Service 2 Not Assigned If you want to assign Night Service t...

Page 255: ...off 1 Press the Night Service button at extension 10 If a System Password is programmed the green light next to the button flashes you must continue with Step 2 If no System Password is programmed th...

Page 256: ...ng on the status of VMS Hunt Delay 506 and VMS Hunt Schedule 507 Considerations Do not include extensions connected to certain auxiliary equipment auto attendants voice messaging systems internal or e...

Page 257: ...7 and Pool Extension Assignment 314 In Key mode do not use this procedure if you add lines to the system after initial setup because it changes Line Assignment 301 Line Access Restriction 302 Automati...

Page 258: ...at initial system setup 1 Press f 0 0 s s 1 0 4 at extension 10 or 11 2 Enter two digits for the number of outside lines in the system that you want to assign to all extensions or the main pool For ex...

Page 259: ...ol Access Restriction 315 to restrict extensions from making or receiving calls on all lines belonging to a specific pool and Disallowed Phone Number Lists 404 to specify telephone numbers that users...

Page 260: ...ify the types of outgoing calls that can be made on all lines at an extension 1 Press f 0 0 s s 4 0 1 at extension 10 or 11 2 At the Extension prompt enter the number of the extension to be programmed...

Page 261: ...on with lights to designate the extension you want to change after you press the Outgoing Call Restriction button It is recommended that you use an Auto Dial button on the PARTNER CA48 Intercom Autodi...

Page 262: ...fic button press 3 The following appears on the display CallRstr Button 3 Select Button Then press a programmable button with lights to assign Outgoing Call Restriction to that button 3 Select another...

Page 263: ...Press the Outgoing Call Restriction button at extension 10 or lift the handset and replace it back in the cradle The green light next to the Outgoing Call Restriction button goes off and extension 10...

Page 264: ...utside conference is allowed you can have up to two outside parties and up to three inside parties If outside conference is disallowed you can have one outside party and up to four inside parties Vali...

Page 265: ...em users External Hotline 311 uses Personal Speed Dial code 80 for the external hotline telephone number A Personal Speed Dial number can begin with a star code the system automatically inserts a dela...

Page 266: ...gram another Personal Speed Dial number start from Step 3 To program over an existing number enter the new number after selecting the two digit code To remove a Personal Speed Dial number enter the nu...

Page 267: ...d phone but the numbers must be programmed from extension 10 or 11 To dial a programmed Personal Speed Dial number 1 Lift the handset You hear intercom dial tone 2 Press 3 Dial the two digit Personal...

Page 268: ...Pickup Group to enable anyone who hears the alert to answer the call Valid Entries 1 Assigned to group 2 Not Assigned to group Programming See Figure 2 2 on page 2 19 for the location of special prog...

Page 269: ...restrictions When a user has access to a pool for outgoing calls you can customize dialing restrictions for the user s extension by using Outgoing Call Restriction 401 and Disallowed Phone Number Lis...

Page 270: ...ppears on the display PoolRstrctXXPXXX Pool 3 Enter the pool number 880 881 882 or 883 to be restricted at this extension For example to restrict pool 881 press 8 8 1 The current restriction displays...

Page 271: ...tic Line Selection to change the order in which the system selects lines or pools when the user at that extension lifts the handset or presses S to make a call Note that auxiliary pools 881 882 and 88...

Page 272: ...ols to a standard phone but a single line phone can make only one call at a time To make a call the user lifts the handset and dials 9 the system selects the first available pool based on the Automati...

Page 273: ...pool to a specific button press 3 The following appears on the display PoolAssign15P881 3 Select Button Then press a button with lights to assign the auxiliary pool to that button If you use option 3...

Page 274: ...ol Access Restriction 315 You can use Line Access Mode 313 to change a pooled extension to a key extension Considerations You can assign some or all outside lines to a specific pool but you cannot ass...

Page 275: ...Press f 0 0 s s 2 0 7 2 Enter the first line to be programmed For example to program line 8 press 0 8 The following appears on the display LinestoPools L08 2 Pool 880 3 Enter the desired value 1 5 se...

Page 276: ...the call is placed on hold with Exclusive Hold If you have Caller ID you can use Privacy at your extension to prevent other users from joining your call and from accessing the Caller ID information d...

Page 277: ...5 Program another button for this extension or exit programming mode Using From a system phone press the programmed button to turn Privacy on press it again to turn it off Use the button like a switc...

Page 278: ...chhook when you are on an outside call use the Recall feature instead If you are already on a call most PBX or Centrex systems require that you press the switchhook to get a new dial tone then dial a...

Page 279: ...ammed button or press f 0 3 2 Enter the access code for the feature if required 3 To return to your original call press the programmed button or press f 0 3 again Standard Phone 1 Press the switchhook...

Page 280: ...m is connected to a PBX or Centrex system and Recall drops calls shorten the time Valid Entries 01 through 80 25 to 2000 msec in 25 msec increments 18 450 msec Programming See Figure 2 2 on page 2 19...

Page 281: ...you warn users before beginning a restore or do the restore during non business hours Related Features Backup Programming Automatic 123 automatically saves your programmed settings at regular interval...

Page 282: ...mddyy where mmddyy represents the date of the automatic backup on this card NOTE If the date of the file AUTO mmddyy or MAN mmddyy indicates that this is not the file you intended to use refer to the...

Page 283: ...hear ringing until the call is answered or it is sent to the voice messaging system Related Features If you have an audio source connected to the system set Music On Hold 602 to Active and Ring on Tr...

Page 284: ...lengthen the timeout Related Features Use this procedure only if the Dial Mode 201 for at least one outside line in the system is set to rotary Considerations Do not change this setting unless the sys...

Page 285: ...n begin with a star code the system automatically inserts a delay based on the Star Code Dial Delay 410 setting Considerations This feature redials all digits dialed on the outside call for which the...

Page 286: ...5 187 Using To save a number from a system phone 1 Press the programmed button or Press f 0 4 after dialing the number but before hanging up To redial a stored number 1 Press the programmed button aga...

Page 287: ...Not Disturb to send that coverage call and all subsequent calls immediately to the covering extension If there is no answer at the covering extension the calls go to your voice mailbox after the numb...

Page 288: ...calls are sent immediately to the voice messaging system until you turn off Do Not Disturb To send covered calls immediately to coverage when Call Coverage and VMS Cover are both on press Do Not Distu...

Page 289: ...Display Description Pause h P Inserts a 1 5 second pause in the dialing sequence to wait for a response such as a dial tone or computer voice message Recall S R Sends a timed switchhook flash needed...

Page 290: ...5 3 4 5 4 All digits pressed during the rest of the call are sent as touch tones On Off Centrex Feature Button To include both the activation and deactivation codes for a Centrex feature on the same b...

Page 291: ...ets dialing restrictions after leading star codes The system checks the first two digits dialed If the first digit is a or the first two digits are 11 the system then checks whether the following two...

Page 292: ...s an attempt to place a long distance call the call is blocked and the user hears the reorder tone System Speed Dial Numbers can begin with a star code the system automatically inserts a delay based o...

Page 293: ...ange the Star Code Dial Delay setting 1 Press f 0 0 s s 4 1 0 at extension 10 or 11 The current setting is displayed 2 Press the number on the dialpad for the setting you want see Valid Entries above...

Page 294: ...nlock to unlock the extension Do not lock External Hotline extensions Station Lock returns to the status on off it was in before a power failure occurred or System Reset 728 was used Considerations Yo...

Page 295: ...ss f 2 1 On a programmed button with lights the green light flashes 2 Enter the four digit code that you used to lock the extension If the code entered in Step 2 matches the code used to lock the exte...

Page 296: ...nter the four digit code that you used to lock the extension If the code entered in Step 3 matches the code used to lock the extension you hear silence and the extension is unlocked If the code entere...

Page 297: ...nded that you do not program this feature on a button Using System Phone From extension 10 or 11 only 1 Press f 2 2 2 Dial the extension number or use an Auto Dial or Manual Signaling button for the e...

Page 298: ...ups Backup Programming Automatic 123 and Backup Programming Manual 124 do not backup the System Date Restore Programming 125 does not restore the System Date Programming See Figure 2 2 on page 2 19 fo...

Page 299: ...t the System Day is set correctly before using backup or restore procedures Valid Entries 1 Sun 2 Mon 3 Tue 4 Wed 5 Thu 6 Fri 7 Sat Programming See Figure 2 2 on page 2 19 for the location of special...

Page 300: ...406 and marked System Speed Dial Numbers Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation Programming See Figure 2 2 on page 2 19 f...

Page 301: ...re enables you to determine that information at any system display phone The following appears on the display PECS S R1 0 For a 2 slot system PECS L R1 0 For a 5 slot system Using To use this feature...

Page 302: ...eset However if Automatic Extension Privacy is Not Assigned and the Privacy button is on when a system reset occurs the Privacy button will be off after the system reset All other active features at a...

Page 303: ...n above they do not revert to the default settings Programming See Figure 2 2 on page 2 19 for the location of special programming buttons such as s and e on system phones To reset the system press f...

Page 304: ...on the Star Code Dial Delay 410 setting To program enter a Pause followed by the star code and the phone number For example press h 675551001 Considerations To program System Speed Dial numbers that o...

Page 305: ...To program System Speed Dial numbers 1 Press f 0 0 at extension 10 or 11 the following appears on the display PROGRAM EXT 10 2 Select a three digit code by pressing f and dialing three digits between...

Page 306: ...access code 880 881 882 or 883 2 Press f 3 Dial the three digit System Speed Dial code 600 699 If you did not specify an outside line or pool the system automatically selects one turns on the speaker...

Page 307: ...heme the hours of the day are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary For example to set the time to 9 00 a m enter 0 9 0 0 For 4 45 p...

Page 308: ...on of dialing restrictions and permissions For more information see Allowed Phone Number Lists 407 Disallowed Phone Number Lists 404 and Emergency Phone Number List 406 Valid Entries 1 0 or 1 required...

Page 309: ...ry line Use Touch Tone Enable only after a call is connected For example use this feature after dialing a bank by phone service that requires you to dial touch tone digits You can program a Touch Tone...

Page 310: ...dware If an extension has VMS Cover active unanswered calls to that extension are routed to the voice messaging system rather than to the transfer return extension For transferred calls that are sent...

Page 311: ...Extension for a specific extension 1 Press f 0 0 s s 3 0 6 at extension 10 or 11 2 Dial the number of the originating extension 3 Dial the number of the extension to which the call should return if it...

Page 312: ...tem rather than to the transfer return extension For transferred calls that are sent to a covering extension with Call Coverage if the covering extension does not answer within the specified number of...

Page 313: ...o change the number of times a transferred call rings before returning to the transfer return extension 1 Press f 0 0 s s 1 0 5 at extension 10 or 11 2 Enter a setting 0 9 For example to set a Transfe...

Page 314: ...ystem is factory set to return a transferred call after it rings four times at the destination extension to the extension that transferred it You can use Transfer Return Rings 105 to change the number...

Page 315: ...to a specific extension For more information about such features see the documentation for your PBX or Centrex system When your Centrex or PBX documentation tells you to use a switchhook flash use th...

Page 316: ...cipient has a Voice Interrupt On Busy Talk Back button wait for a response If the call is accepted hang up to complete the transfer The call rings at the recipient s extension If the call is refused p...

Page 317: ...can speak after the beep Your voice is heard through the other extension s speaker If no one answers or the call is refused press the switchhook again to reconnect to the caller If the call is accepte...

Page 318: ...Rings 117 to change the number of times intercom and transferred calls or outside calls on lines assigned ownership ring at extensions before they are sent to the voice messaging system A user can tur...

Page 319: ...g mode Using From a system phone press the programmed button to turn VMS Cover on press it again to turn it off Use the button like a switch when the light is on VMS Cover is on and your unanswered in...

Page 320: ...n has VMS Cover or Automatic VMS Cover 310 active unanswered calls to that extension are routed to the voice messaging system after the specified number of VMS Cover Rings Valid Entries 1 9 3 Programm...

Page 321: ...efore they go to the Automated Attendant Service Related Features You must use Group Call Distribution 206 to assign lines to Hunt Group 7 You must use Hunt Group Extensions 505 to assign the extensio...

Page 322: ...assign lines to Hunt Group 7 You must use Hunt Group Extensions 505 to assign the extensions associated with the voice messaging system hardware to Hunt Group 7 If you set the VMS Hunt Schedule for Da...

Page 323: ...on busy calls The recipient can use a Voice Interrupt on Busy Talk Back button to respond to the originator of the voice interrupt on busy call The recipient s response will not be heard by the third...

Page 324: ...utton 3 Listen for one of the following responses If you hear one beep you have reached an idle system phone You can speak after the beep Your voice is heard through the other extension s speaker If t...

Page 325: ...ntercom call while busy on another call Considerations Voice Interrupt on Busy Talk Back must be programmed on a button with lights This feature will not work if it is programmed on a button without l...

Page 326: ...t to the Voice Interrupt on Busy Talk Back button turns on Voice Interrupt on Busy Talk Back is activated 3 Respond to the originator of the voice interrupt on busy call The third party with whom you...

Page 327: ...urce is connected to the system the caller hears music on hold while the call is being transferred to the voice mailbox If Music On Hold is Not Active and Ring on Transfer 119 is Not Active the caller...

Page 328: ...From a system phone press the programmed button or press f 1 4 2 Dial the two digit extension number or press an Auto Dial button of the mailbox subscriber for whom the caller wants to leave a messag...

Page 329: ...calls to a target extension that has Call Forwarding active ring at the extension the calls are not forwarded Wake up calls that are not answered do not go to voice mail coverage even if VMS Cover is...

Page 330: ...d If you want to assign Wake Up Service to a specific button press 3 The following appears on the display Wake Up Button 3 Select Button Then press a programmable button with lights to assign Wake Up...

Page 331: ...sion 1 Press the Wake Up Service button at extension 10 2 Dial the two digit target extension number or use an Auto Dial button 3 Review the displayed wake up time and target extension number 4 Press...

Page 332: ...ficulties that might occur possible causes for the difficulty and procedures you can follow to try to solve the problem Programming procedure names are shown in boldface type for more information abou...

Page 333: ...such as Answers to frequently asked questions 800 number directory If you have a service agreement active lease or warranty you also can get on line information such as Feature programming tips Notifi...

Page 334: ...using your system Consultation charges may apply Outside the continental U S contact your Lucent Technologies Representative or local Authorized Dealer If you call have the following information ready...

Page 335: ...phone that is connected to extension 10 You can also make calls on that phone during a power outage The system can stay programmed for a minimum of 45 days and a maximum of six months after it stops...

Page 336: ...enough power to retain the system programming settings during a power failure for 45 days to six months depending on the freshness of the batteries When battery power is getting low the system displa...

Page 337: ...he battery icon the locking latch and slide the battery icon up to cover the plus icon Figure 6 1 Battery Compartment PARTNER Endeavor processor module 2 Remove the battery assembly by gently pulling...

Page 338: ...al spring clips by pushing them straight in placing the negative end of one battery into the bottom clip and the positive end of the other battery into the top clip 5 With the locking latch in the unl...

Page 339: ...uld now be visible on the front of the battery assembly This is the locked position Figure 6 5 Battery Assembly in Unlocked and Locked Position 8 Go to extension 10 and 11 and verify that the ChgBat W...

Page 340: ...2 on page 2 19 for the location of special programming buttons such as s and e on system phones 1 Press f 0 0 s s 1 2 3 The current setting is displayed 2 Press 3 to choose Option 3 Backup Alarm Clear...

Page 341: ...e Cause 3 Possible Cause 3 Line Ringing is programmed for No Ring or Delayed Ring What to do Check the Line Ringing setting for the extension If Line Ringing is set for No Ring or Delayed Ring change...

Page 342: ...u know works If the replacement phone works the problem phone is faulty Call the hotline to arrange for a replacement If the replacement phone does not work go to Possible Cause 4 Possible Cause 4 The...

Page 343: ...Caller ID information If Cover for XX does not display call the hotline Privacy Is Displayed Instead of Caller ID Information Possible Cause The caller used a star code 67 to block Caller ID informati...

Page 344: ...use 2 Possible Cause 2 Intercom Autodialer is not receiving auxiliary power What to do Make sure the Intercom Autodialer is plugged into an electrical outlet If the Intercom Autodialer works properly...

Page 345: ...d on If Call Forwarding is turned on turn it off If Call Forwarding is not turned on go to Possible Cause 4 Possible Cause 4 Line Ringing is programmed for No Ring or Delayed Ring What to do Check the...

Page 346: ...ystem phone has Background Music on A standard phone s message waiting light will not light if Background Music is on at the system phone If Background Music is on turn it off If the standard phone s...

Page 347: ...correctly What to do Find out if you have touch tone or rotary service Then set the Dial Mode 201 to Touch Tone or Rotary as appropriate If you can make a call the problem is solved If the Dial Mode i...

Page 348: ...Possible Cause 7 Possible Cause 7 Local phone company line is faulty What to do One at a time unplug each outside line from each 362EC module in the control unit Then plug each line into a standard te...

Page 349: ...e was an appropriate one If no one changed the Pool Access Restriction setting go to Possible Cause 4 Possible Cause 4 The pool may not be assigned to the extension What to do Check Pool Extension Ass...

Page 350: ...set to Immediate Ring or set the extension s Line Ringing to Delayed Ring For a voice messaging system check all of the settings associated with it Refer to the documentation package with your voice m...

Page 351: ...milliseconds If the Recall feature works the problem is solved If the Recall feature still does not work continue increasing the Recall Timer Duration by increments of 100 milliseconds until the probl...

Page 352: ...modem is faulty What to do Remove the auxiliary device from the extension Then plug in an auxiliary device that you know works properly If the phone works properly the problem is the auxiliary device...

Page 353: ...recognize the distinctive ringing pattern used by the system What to do Change the extension s setting for Distinctive Ring 308 to Not Active so the extension uses the same ringing for intercom and tr...

Page 354: ...cessor module What to do To clear the message at extensions 10 and 11 program an Automatic System Answer button 111 if you used I891 to attempt to record the greeting or a Direct Extension Dial button...

Page 355: ...mming Automatic 123 and select Option 3 to clear the alarm display see Clearing a Backup Failure Alarm on page 6 9 Display Shows Backup Failed WP at Idle Extension 10 and 11 Possible Cause The Backup...

Page 356: ...tomatic backup is rescheduled for the next day at 2 00 a m Enter Backup Programming Automatic 123 and select Option 3 to clear the alarm display see Clearing a Backup Failure Alarm on page 6 9 If the...

Page 357: ...ard Slot of the PARTNER Endeavor processor module and reapply power to the system Restart the procedure Display Shows Write Protected in System Programming Mode Possible Cause You tried to do a manual...

Page 358: ...r module is corrupted What to do Try the backup again using the backup procedure Backup Programming Manual 124 If the backup completes successfully the problem is solved If the backup fails again try...

Page 359: ...ramming 125 again with a different backup file Remember to power down the system before you insert or remove Backup Restore PC Cards Display Shows Empty File in System Programming Mode Possible Cause...

Page 360: ...125 procedure If you get the same result try again using a different backup file from the same Backup Restore PC Card or a file from a different Backup Restore PC Card Remember to power down the syst...

Page 361: ...f calls on hold still get disconnected or the Hold Disconnect Time was already set to the longest interval call the hotline Calls on Automatic System Answer Lines Are Disconnected Possible Cause Autom...

Page 362: ...green LEDs on the modules are lit but the trouble remains call the hotline If the green LEDs on the modules are out go to Possible Cause 2 in All Phones Dead No Dial Tone or Lights If any green LEDs o...

Page 363: ...ee Replacing System Modules in the PARTNER Endeavor Installation guide If the LEDs light the problem is corrected If the problem remains call the hotline Poor Transmission Quality on Modem Possible Ca...

Page 364: ...here in this chapter The procedure disconnects all calls in progress but does not erase any system settings provided that the system batteries are installed and not low on power Possible Cause System...

Page 365: ...Troubleshooting 6 34...

Page 366: ...ension jack total REN on jack not to exceed 2 0 System phone REN is 0 0 zero NOTE The two devices combined on an extension jack can be a system phone with a standard device or two standard devices If...

Page 367: ...grounded electrical outlet not controlled by a switch using supplied 7 foot 2 1 meter cords Operating temperature 32 to 104 F 0 to 40 C not in direct sunlight Humidity 15 90 noncondensing For proper v...

Page 368: ...ax machines answering machines etc 1 pair 2 wire mounting cords Lucent Technologies D2R mounting cords recommended Bridging adapter Lucent Technologies 267F2 Range 1 000 feet 305 meters for system pho...

Page 369: ...Specifications A 4...

Page 370: ...otherwise damaged To clean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may use a cloth slightly dampened with a mild soap and water solution Dry qui...

Page 371: ...em caused by power surges Unless otherwise expressly agreed to in a written agreement signed by Lucent Technologies Lucent Technologies will not be responsible under this limited warranty for damages...

Page 372: ...cent Technologies liability shall be limited to proven damages to person No action or proceeding against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty four 24 mo...

Page 373: ...ormation or to order materials contact the Lucent Technologies BCS Publications Center at 1 800 457 1235 or 1 317 361 5353 or your Lucent Technologies Representative or local Authorized Dealer Hardwar...

Page 374: ...Includes module three 7 ft cords and installation instructions Line Extension module 362EC Includes module two 7 ft line cords and installation instructions 2 Slot Carrier 5 Slot Carrier Cover for 5 s...

Page 375: ...odel Button label package PARTNER CA48 Intercom Autodialer Telephone Wall Mount Kit for PARTNER Endeavor 6 Telephone Wall Mount Kit for PARTNER Endeavor 18 and 18D Telephone Wall Mount Kit for PARTNER...

Page 376: ...l Speed Dial numbers For instructions on programming and using System and Personal Speed Dial numbers see Chapter 5 We suggest that you fill in a photocopy of the form leaving the blank original in th...

Page 377: ...ny Telephone Number Code Name Company Telephone Number 600 650 601 651 602 652 603 653 604 654 605 655 606 656 607 657 608 658 609 669 610 660 611 661 612 662 613 663 614 664 615 665 616 666 617 667 6...

Page 378: ...Speed Dial Numbers Code Name Company Telephone Number Code Name Company Telephone Number 628 678 629 679 630 680 631 681 632 682 633 683 634 684 635 685 636 686 637 687 638 688 639 689 640 690 641 691...

Page 379: ...eed Dial Form C 4 Table C 2 PARTNER Endeavor Personal Speed Dial Numbers Code Name Company Telephone Number Code Name Company Telephone Number 80 90 81 91 82 92 83 93 84 94 85 95 86 96 87 97 88 98 89...

Page 380: ...d on caller responses to a recorded announcement Automated Attendant Service A voice messaging system feature that answers calls and routes them to the appropriate extension based on caller responses...

Page 381: ...ed in the PARTNER Endeavor processor module before you use the system s backup or restore features Backup Programming Automatic 123 Backup Programming Manual 124 or Restore Programming 125 See also PC...

Page 382: ...o devices connected to it Combination extensions can connect two standard devices or a standard device and a system phone but not two system phones Control unit Made up of a PARTNER Endeavor 362 proce...

Page 383: ...when users make an intercom call or a group call or transfer a call Extension Programming A method of telephone programming that lets users program their own extensions from their system phones See al...

Page 384: ...nes or enter the pool access code In this mode users do not know which lines they are using to make and receive calls See also Key Mode and System Mode I Industry Standard Device A telephone or other...

Page 385: ...ng See Group Call Distribution Line Jack The location on a PARTNER Endeavor processor module that allows you to connect outside lines to the control unit Line Number The number assigned to each line j...

Page 386: ...ure also activates night service operation of the voice messaging system See also Password O One Touch Intercom Calling button See Intercom Auto Dial Button Outside Line See Line Outside Pool See Pool...

Page 387: ...ecific pool The main pool and each auxiliary pool are known to the system as 880 881 882 and 883 respectively Users can either dial the pool access code or press a pool button representing one of the...

Page 388: ...4 If necessary this backed up information can be restored using Restore Programming 125 S Send All Calls Lets you send calls immediately to Call Coverage or to the voice messaging system Speed Dialing...

Page 389: ...ess System Programming requires a system display phone and must be done from extension 10 System Restore See Restore T Talk Back See Voice Interrupt on Busy Talk Back Telephone Programming Procedures...

Page 390: ...vice Voice Mail Service A voice messaging system feature that lets users retrieve messages and record greetings Voice Mailbox A storage area for greetings and messages in a voice messaging system Voic...

Page 391: ...Glossary GL 12...

Page 392: ...ic VMS Cover 310 5 33 Auxiliary Equipment adjust system settings 4 4 example setups 4 1 to 4 24 overview 1 13 programming for 2 13 requirements 1 13 with night service 4 20 B Background Music descript...

Page 393: ...restriction 5 165 Configurations 2 Slot 1 5 2 2 5 Slot 1 5 2 2 extensions maximum 1 5 lines maximum 1 7 overview 1 5 stand alone 1 3 Connecting Standard Devices 1 14 Control Unit definition 1 3 Copy S...

Page 394: ...13 jacks 2 2 number shared 3 13 numbering 2 2 programming 2 4 2 5 2 8 5 65 receptionist 2 22 restricting access to a line 2 11 restricting outside dialing 2 11 swapping 2 8 transfer return 5 211 Exte...

Page 395: ...Immediate Ring 2 21 2 22 5 138 5 139 Indicators and Buttons 3 2 Industry Standard Devices see Standard Devices In Range Out of Building IROB protectors 4 3 Inside Call making an 5 142 Intercom Auto D...

Page 396: ...ng 5 152 volume setting system wide 5 153 Music On Hold Volume 614 5 153 Mute 3 7 N Name Display 5 98 Night Service auxiliary equipment with 4 20 dialing restrictions with 2 11 programming 5 155 using...

Page 397: ...uipment 2 13 backup 2 16 buttons 2 22 centralized telephone 2 1 2 26 changing type 2 28 extensions 2 1 2 5 2 26 2 28 groups 2 13 initial setup 2 2 lines 2 7 methods 2 19 2 25 mode 2 19 options 2 21 ov...

Page 398: ...8 Set date 5 199 day 5 200 time 5 208 Settings Copy 399 5 65 Settings copying 2 6 Setup initial 2 2 Sharing an Extension 3 13 Speaker on standard phone 3 11 on system phone 3 8 Speaker Spkr Button 3 3...

Page 399: ...mming System Reset 728 5 203 System Restore problems 6 28 System Settings changing 2 6 2 16 System Setup 2 3 System Speed Dial Numbers description 5 205 marking to override dial restrictions 2 13 star...

Page 400: ...rupt On Busy Talk Back description 5 226 light patterns 3 5 Voice Mailbox Transfer 5 228 Voice Messaging Systems delayed call handling 4 23 overview 4 22 reference materials B 4 sending calls 5 188 su...

Page 401: ...Index IN 10...

Page 402: ...omatic Line Selection or Extension Name Display first PRESS each line or pool button until the desired ringing option appears in the display Immediate ring green steady Lines No ring green fast flutte...

Page 403: ...ft i 7 0 LAST NUMBER REDIAL p 5 145 PRESS a programmable button PRESS f 0 5 MANUAL SIGNALING p 5 165 PRESS a programmable button PRESS f 1 3 DIAL the two digit extension number to ring extension or DI...

Page 404: ...11 TO CYCLE THROUGH AVAILABLE SETTINGS PRESS D or d TO RETURN TO FACTORY SETTING PRESS r TO END SYSTEM PROGRAMMING PRESS f 0 0 TO USE A SPECIFIC PROCEDURE DIAL and three digit procedure code Example 1...

Page 405: ...Not Assigned PRESS n to program another extension EXTERNAL HOTLINE p 5 117 DIAL 311 DIAL a system extension number DIAL 1 Assigned 2 Not Assigned PRESS n to program another extension VOICE INTERRUPT O...

Page 406: ...rogram anotherextension DISALLOWED PHONE NUMBER LISTS p 5 100 DIAL 404 DIAL a list number 1 8 DIAL a list entry 01 10 To add entry DIAL the telephone number up to 12 digits PRESS e PRESS r to remove a...

Page 407: ...ules DIAL the alerted extension number not the hotline or 7 0 to paging system To remove the hotline and alert PRESS r SMDR TOP OF PAGE p 5 218 DIAL 609 SMDR RECORD TYPE p 5 214 DIAL 608 DIAL 1 All ca...

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