Lucent Technologies MERLIN LEGEND Release 6.0 Pocket Reference Download | Manualshive

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DEFINITY ECS Release 6
System Description Pocket Reference

555-230-211

Issue 2

January 1998

Page 15

Release 4.2 Enhancements

■

Improvements to Station Message Detail Recording (SMDR)

and Support for MERLIN LEGEND Reporter Application
The SMDR feature is enhanced to provide more details about
calling group agent activities and help system managers assess
the effectiveness of call centers, in terms of both agent
performance and the adequacy of facilities to handle inbound
calls. These improvements apply to calling groups that are
programmed as Auto Login or Auto Logout type:

—

TALK Field. For Auto Login and Auto Logout calling groups,
the TALK field records the amount of time a calling group
agent spends on a call.

—

DUR. (DURATION) Field. Call timing begins when a call
arrives at the MERLIN LEGEND Communications System
and not after a preset number of seconds. This allows the
system manager to determine how long a caller waited for an
agent’s attention.

—

Coding of Calls on Reports. An asterisk (*) appears in the
call record when:
a. A call is not answered by an Auto Login or Auto Logout

calling group agent and is abandoned while waiting for an
agent.

b. The call is answered by someone not a member of an

Auto Login or Auto Logout calling group.

An exclamation point (!) signals that an Auto Login or Auto
Logout agent handled a call that was answered by someone
who was not a member of that Auto Login or Auto Logout
with Overflow group. An ampersand (&) in the call record
indicates that the group’s overflow receiver answered the
call.

—

MERLIN LEGEND Reporter. MERLIN LEGEND Reporter
provides basic call accounting system reports for all
incoming calls to Auto Login or Auto Logout type calling
groups. MERLIN LEGEND Reporter assists in determining
the effectiveness of calling group agents, assessing the level
of service provided to callers, and ascertaining whether
adequate incoming phone lines and agents are available to
handle peak call load. The following reports are provided:

R

Organization Detail Report

R

Organization Summary and Trends Report

R

Selection Detail Report

R

Account Code Report

R

Traffic Report

R

Extension Summary Report

R

Data Report

R

Talk and Queue Time Distribution Report

R

Time of Day Report

R

ICLID Call Distribution Report

R

Facility Grade of Service Report

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Summary of Contents for MERLIN LEGEND Release 6.0

Page 1: ...MERLIN LEGEND Communications System Release 6 0 Pocket Reference 555 660 116 Comcode 108136029 Issue 1 February 1998 ...

Page 2: ...8 2888 or your Lucent Technologies representative Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent Technologies can assume no responsibility for errors Changes or corrections to the information in this document may be incorporated into reissues Copyright 1998 Lucent Technologies 555 660 116 All Rights...

Page 3: ...ogies in the U S and other countries Mirage StarSet Supra and Supra NC are registered trademarks of Plantronics Inc PagePac is a registered trademark and Powermate and Zonemate are trademarks of DRACON a division of Harris Corp Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation IBM is a registered trademark of International Business Machines Inc CLASS is a serv...

Page 4: ...MERLIN LEGEND Communications System Release 6 0 Pocket Reference 555 660 116 Issue 1 February 1998 Page 4 ...

Page 5: ...7 Release 3 1 Enhancements 10 Release 4 0 Enhancements 10 Release 4 1 Enhancements 12 Release 4 2 Enhancements 14 Release 5 0 Enhancements 16 Release 6 0 Enhancements 20 Design Benefits 25 Environmental Specifications 26 Power and Grounding 28 Control Unit Interfaces 31 Network Interface Requirements 32 FCC Registration 32 DOC Registration 32 Hardware and Software Capacities 33 Ordering Codes 38 C...

Page 6: ...t Load Rating of System Modules 87 Unit Load Rating of System Trunks Telephones and Adjuncts 88 System Feature Availability by Operating Mode 89 Telephone and Operator Console Features 92 Reference Documents 106 Maintenance Error Codes 109 Technical Addendum 109 Module Component History 128 Telephone LEDs 140 Wiring Constraints 144 Installing SPM 145 Accessing SPM 145 Technical Support Telephone N...

Page 7: ...e in the English version only In addition user and operator guides and telephone tray cards are available in all three languages Programming and Maintenance Programming and maintenance enhancements include the following Additional Inspect capability in system programming Editing capability Backspace selection in extension programming Improvements to system reports An access log that records the la...

Page 8: ... Integrated Solutions III IS III for programming entries common to the MERLIN LEGEND Communications System and AUDIX Voice Power Any SPM Version 2 xx where xx is replaced by numbers provides a Convert function for use in upgrading the system from Release 1 0 or 1 1 system to Release 2 0 and later format allowing reuse of existing system programming on the upgraded system Forced Idle reductions kee...

Page 9: ...1 interface instead of requiring 24 separate physical trunks A telephone user can send a timed flash switchhook flash on a loop start trunk call on a System Access SA button Fax Attendant System Fax Attendant is an application for sending and receiving fax messages its interface is similar to the voice mail interface provided by AUDIX Voice Power Fax Attendant System which co resides with AUDIX Vo...

Page 10: ...s received on Cover buttons are allowed to generate touch tones if their telephones are not outward or toll restricted Calls received on personal lines with Do Not Disturb on go immediately to coverage instead of waiting for the coverage delay interval A call put on hold at a Cover button can be added to a conference by someone who has a personal line for the call A call put on hold at a Cover but...

Page 11: ...transferred to a calling group and are waiting in the queue or who are parked or camped on hear music while they are waiting Internal callers never hear music on hold while waiting in the calling group queue or when the are parked camped on or being transferred to another extension Installation and Hardware Installation and hardware enhancements include the following The control unit covers for th...

Page 12: ...on Hold unit is available in three configurations Basic Prerecorded Package Personalized Package Custom Production Package The MERLIN Identifier application enables people to receive store and use information provided by the local telephone company specifically the telephone number of a caller in an area where the service is also supported An Off Premises Range Extender OPRE supports off premises ...

Page 13: ...ordless wireless 8101 single line telephone desk or wall mount data fax jack selectable positive disconnect 2500 YMGL and 2500 MMGL single line desk telephones selectable positive disconnect Picasso Still Image telephone for interactive display of still images Videophone 2500 single line phone with interactive video display Pre fabricated and pre drilled backboard Installation Upgrade Administrati...

Page 14: ...ring the phone as well as providing calling party information for use with various applications This function is available only when the customer subscribes to caller identification service from the local telephone company if the telephone company supports that service Shared System Access SSA A telephone may have up to 27 Shared SA buttons to expand extension coverage Authorization Codes The Auth...

Page 15: ...ent Technologies and other paging systems to the MERLIN LEGEND Communications System No other system adapter is necessary for loudspeaker paging Fax Attendant 2 1 1 Fax Attendant Release 2 1 1 which co resides with AUDIX Voice Power on the IS III Release 1 2 platform provides the same functionality as earlier versions plus the following enhancements Personal Fax Messaging Inbound faxes can be stor...

Page 16: ...alls If the timer is programmed and dialing is attempted during the delay the call is not completed Trunk to Trunk Transfer This feature allows or disallows trunk to trunk transfer on a per station basis The default setting for all stations is restricted disallowed Toll Fraud Defaults This feature changes these default settings No station or remote access user with a barrier code may dial access t...

Page 17: ... Follow Me The forwarding delay is the number of times a call rings at the forwarding extension before the call is sent to the receiver During the delay the user may screen calls by checking the displayed calling number if it is available The delay can be set at 0 to 9 rings The factory setting for Forwarding Delay is 0 rings no delay Voice Announce on the QCC The QCC operator can use the fifth Ca...

Page 18: ...e CO This is a non administrable operation System Security Greater system security is achieved by requiring a 7 digit maintenance password when using SPM to perform remote administration via the Remote Access Feature Release 4 1 Enhancements Release 4 1 includes all Release 4 0 functionality plus the enhancements listed below There are no hardware changes in Release 4 1 Coverage Timers Programmed ...

Page 19: ...t Service groups of only those lines that ring on the Night Service operator console An outside line must be assigned to a Night Service group to receive Night Service treatment With this enhancement Night Service can be activated and deactivated on lines that do not appear on operator consoles for example personal lines and lines appearing at operator positions can be excluded from Night Service ...

Page 20: ...EX600E switch type R MCI Prism service for domestic outgoing long distance and international voice calls for domestic outgoing 56 kbps restricted 64 kbps unrestricted and 64 kbps restricted circuit switched data calls R MCI VNet service for incoming and outgoing domestic and voice calls for 56 kbps restricted 64 kbps restricted and 64 kbps unrestricted circuit switched data calls R MCI 800 for dom...

Page 21: ...ot answered by an Auto Login or Auto Logout calling group agent and is abandoned while waiting for an agent b The call is answered by someone not a member of an Auto Login or Auto Logout calling group An exclamation point signals that an Auto Login or Auto Logout agent handled a call that was answered by someone who was not a member of that Auto Login or Auto Logout with Overflow group An ampersan...

Page 22: ...for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and an ISDN link interface card plugged into the customer s server The feature is available for Hybrid PBX mode systems only System Requirements for CTI link Refer to Chapter 2 of the Network Manager s Guide for detailed installation instructions The following equipment and softwa...

Page 23: ...button Making calls from an SA button Hanging up calls Hold and retrieving a call on hold at the user s extension Conference calls from a DLC or QCC operator NOTE Transfer and 3 way conference when handled through a CTI link application provide the original caller s calling number information or other information to the transfer receiver or new conference participant if the user has screen pop cap...

Page 24: ... is available in all three modes of system operation The feature allows a system manager to program a single line telephone extension as a HotLine When a user lifts the handset at the HotLine extension the telephone automatically dials the inside extension or outside telephone number programmed as the first Personal Speed Dial number code 01 for the extension At HotLine extensions calls cannot be ...

Page 25: ...s it is available for the caller who has waited the longest for a calling group agent If a secondary announcement device is used it can be set to repeat or play only once for each caller the factory setting The system manager programs the time 0 900 seconds between announcements This setting controls both the interval between primary and secondary announcement and the interval between repetitions ...

Page 26: ...isted below Private Networks In Hybrid PBX mode systems only MERLIN LEGEND Communications Systems can be networked with one another or with DEFINITY Enterprise Communications Server ECS and ProLogix Communications Systems in private networks In previous releases this functionality is available using tie lines but users handle calls between networked switches as outside calls In this release dialin...

Page 27: ...e private network trunks and use the ARS tables of the remote system in Boston to route this call The system managers at each end of a private network set up ARS and Remote Access features to implement this functionality In addition local organizations or incoming DID calls use private networked trunks to make intersystem calls between networked systems which may be geographically distant from one...

Page 28: ...ies DID Direct Inward Dialing PRI facilities programmed for dial plan routing All calls transferred from a VMI voice messaging interface port Dial in Tie Queue control also applies to internal calls to a DGC group and calls to a calling group through the QCC Internal calls that dial or and are directed to a calling group administered as Position Busy Backup are eligible for queue control Calls tha...

Page 29: ...sultation or without transfer supervision in the case of an automated attendant The forwarding call to the outside number is made on the same line trunk on which the call arrived conserving system facilities The following considerations and rules apply Only outside Centrex calls are forwarded using this feature The system must be equipped with analog loop start Centrex lines and all loop start lin...

Page 30: ...he extension from which calls are to be forwarded The user enters the authorization code then activates or deactivates the forwarding feature in the normal fashion This is especially useful for a single line telephone user who must include a Pause character in a Centrex Transfer via Remote Call Forwarding dialing sequence because the character cannot be dialed at a single line telephone It is also...

Page 31: ...ms in the Behind Switch mode optimizes existing resources by allowing the system to work as part of another MERLIN LEGEND Communications System System 25 System 75 System 85 DEFINITY 75 85 or other communications system The control unit can connect to another system s control unit via either an off premises telephone OPT line or an analog or digital tie trunk Digital 2 048 MHz bus supplies a 64 kb...

Page 32: ... ventilation Installing any machinery in the vicinity of the control unit should be avoided If any pollution producing work such as sanding or spray painting is to be done in the area care should be taken to protect the unit The following table gives the environmental specifications for the control unit Control Unit Fully loaded basic carrier Weight 45 lb 20 4 kg Dimensions 14 in wide x 23 in high...

Page 33: ...ly loaded 3 carrier system 1500 Btu hr 105 cal sec basic carrier plus two expansion carriers Power Requirements Basic carrier 117 VAC 60 Hz 15 to 10 5 4A 2 carrier 117 VAC 60 Hz 15 to 10 10 8A 3 carrier 117 VAC 60 Hz 15 to 10 16 2A Temperature Humidity Range 40 104 F 4 40 C 20 80 relative humidity Ventilation Clearances 1 in 2 5 cm on right and left sides Radio Frequency Interference Tolerance 1 0...

Page 34: ...ystem control unit plugs into a 117 VAC outlet To avoid accidental disconnection of the system this outlet should not be controlled by a wall switch Each carrier unit requires its own power supply Each power supply requires a maximum current of 5 4 amps Therefore if expansion carrier units are added to the system extra AC outlets may be needed Grounding Requirements Proper grounding of the install...

Page 35: ... a minimum of 2 square ft 61 square cm of metallic surface exposed to the exterior soil Concrete encased ground which must be an electrode consisting of one of the following At least 20 ft 6 1 m of one or more steel reinforcing rods each being at least 0 5 in 1 27 cm in diameter 20 ft 6 1 m of bare copper conductor not smaller than 4 AWG encased in 2 in 5 cm of concrete This electrode must be loca...

Page 36: ...a A 147A surge protector can be connected to the system to limit surges from the AC lines and outside lines One 147A protector provides protection for four outside lines Up to three 146A protectors can be added to the 147A to provide protection for a maximum of 16 outside lines For more than 16 lines additional 147A protectors are required NOTE The 147A protector is usually not needed with the 391...

Page 37: ...ervices ACCUNET switched digital service MEGACOM WATS MEGACOM 800 Software Defined Network SDN MultiQuest 900 number services Connectivity to 5ESS Generic 6 7 8 FTS 2000 Multiple incoming calls to directory number Call by Call Service Selection Password handling for FTS2000 SID ANI as Calling Party Number 64 kbps RS 232 C Control unit to PC connected to system programming port Control unit to Luce...

Page 38: ... RJ14C RJ21X Ground start 02G S2 RJ11C RJ14C RJ21X DID 02RV2 T RJ11C RJ14C RJ21X OPT OL13C RJ11C RJ14C Tie TL31M RJ2GX T1 04DU9 B 04DU9 C RJ48C X PRI 04DU9 BN D4 with AMI 04DU9 DN D4 with B8ZS 04DU9 IKN ESF with AMI 04DU9 ISN ESF and B8ZS RJ48C X BRI 02B1Q RJ11C RJ14C RJ21 Registration Number REN Type AS593M 72682 MF E 1 5A Multi function AS593M 72914 KF E 1 5A Key only AS5USA 65646 PF E 1 5A Hybr...

Page 39: ...hr Up to three 100D DS1 modules maximum two per carrier Up to five 800 NI BRI modules maximum three per carrier Release 4 0 and later One CTI link when operating in Hybrid PBX mode The system has a total capacity of 280 jacks 80 outside lines trunks plus 200 extensions however each MLX module extension jack supports two logical endpoints extension devices that can operate simultaneously and indepe...

Page 40: ... 2 6 100 1600 4 Callback calls in queue 64 Calling Groups Number of groups Members per group Total agents and supervisors Total supervisors Groups per member Delay announcements per system Primary delay announcements per group Secondary delay announcements per group Groups per delay announcement External alerts per group Coverage groups per group 32 20 200 8 1 32 10 1 32 1 1 Carriers Line trunk an...

Page 41: ...3 800 NI BRI Module maximum 3 per carrier 5 Endpoints devices 255 Extensions Total physical jacks Total endpoints 200 255 Fax machines with Message Waiting 16 Lines Trunks 80 Night Service Groups Members per group Calling groups per group Groups per member Emergency Allowed List entries 8 255 1 8 10 System Operating Consoles Direct line consoles DLCs MLX 20L or MLX 28D BIS 22D BIS 34D or MERLIN II...

Page 42: ...l extension 27 Speed Dial Personal Speed Dial Entries per telephone Entries per system Digits per entry System Speed Dial Entries per system Digits per entry 24 1200 28 130 40 System Programming Equipment MLX 20L RS 232 jack for PC with SPM Modem built in processor module 1 1 1 Telephones not simultaneously Analog multiline Without Voice Announce to Busy With Voice Announce to Busy MLX 20L All oth...

Page 43: ...um of eight per system Up to two DSSs can be attached to an MLX operator console and one is built into the MERLIN II System Display Console QCCs Two consoles are allowed for each MLX module with a maximum of four per system Ports not simultaneously Voice Mail interface Although the system software supports up to 24 VMI ports all the VMI ports must be in the same calling group and the maximum numbe...

Page 44: ...Ref Paper Manual Attribute NRD01 108136011 555 660 150 MERLIN LEGEND Upgrade M II to R6 6141 115A Translation Card 107779878 10A2 SPM DOS 108096132 SPM UNIX for IS 108096140 R6 0 Processor 108111824 517K33 Customer Ref CD ROM 108136136 555 660 800 R6 0 Customer Ref Paper Manuals Attribute DOC51 108168444 555 660 100 R6 0 Network Ref Paper Manual Attribute NRD01 108136011 555 660 150 MERLIN LEGEND ...

Page 45: ... Manual Attribute NRD01 108136011 555 660 150 MERLIN LEGEND MLX ATL Bundle 6140 P6D Power Supply 107184848 391A3 Translation Card 107779878 10A2 SPM DOS 108096132 R6 0 Processor 108111824 517K33 Backplane 108059304 403J Wall CU Cover Attribute COV01 106905953 18A Empty Module Attr MDL01 107005720 408 GS LS MLX Mod QTY 2 107044851 517B29 008 ATL Module 105351092 517B3 Customer Ref CD ROM 108136136 ...

Page 46: ...A Empty Module Attr MDL01 107005720 408 GS LS MLX Module 107044851 517B29 016 T R Module 107856551 517C34 Customer Ref CD ROM 108136136 555 660 800 R6 0 Customer Ref Paper Manuals Attribute DOC51 108168444 555 660 100 R6 0 Network Ref Paper Manual Attribute NRD01 108136011 555 660 150 MERLIN LEGEND DS1 CSU Bundle 6140 P6I Power Supply 107184848 391A3 Translation Card 107779878 10A2 SPM DOS 1080961...

Page 47: ...e Latch 107369324 CJ48M RJ48M Cable 107369274 CA Assembly DR 107369340 MTG DR Bracket 107369803 Customer Ref CD ROM 108136136 555 660 800 R6 0 Customer Ref Paper Manuals Attribute DOC51 108168444 555 660 100 R6 0 Network Ref Paper Manual Attribute NRD01 108136011 555 660 150 MERLIN LEGEND 012 to 016 T R Trade in Package Inactive 016 T R Module 107533887 517A34 R6 0 Customer Ref Paper Manuals 10816...

Page 48: ...ERLIN LEGEND R3 to R3 1 Upgrade Inactive Forced Installation Card 107752677 10B2 Doc Release Notes 107747479 MERLIN LEGEND Blank PCMCIA Backup Restore Card 61501 107245243 10A1 Expansion Unit 61490 Expansion Wall Mount with Top Front Cover 107007122 403H Power Supply Module 107184848 391A3 Top Front Cover Choose One 106905953 18A Cov99 No Covers Cov01 One Top One Front Cov02 Two Top Two Front Empt...

Page 49: ...ntage Line Trunk and Extension Modules 008 MLX 105628010 517A21 400 with TTRs 105408892 517B12 800 LS 105351100 517B4 Telephones MLX Telephones MLX 5 English black 3156 0BB 107894719 7712D05D 003 English white 3156 0BW 107894727 7712D05D 264 MLX 5D English black 3156 0DB 107894735 7712D06D 003 English white 3156 0DW 107894743 7712D06D 264 MLX 10 English black 3156 02B 107108722 7712D01D 003 Englis...

Page 50: ...13D02D 003 English white 3156 04W 107115818 713D02D 264 French black 3156 F4I 107115842 7713D02D 29 003 French white 3156 F4I 107115859 7713D02D 29 264 Spanish black 3156 S4I 106613599 7713D02D 22 003 Spanish white 3156 S4I 106613607 7713D02D 22 264 MLX Secure Telephones MLX 10DS English black 3156 03S 107185076 7712D02D1 003 MLX 28DS English black 3156 04S 107185050 7713D02D1 003 MLX 20LS English...

Page 51: ...3D 003 34 Button 106641061 Z7305H01B 003 34 Button BIS DIS 106641095 Z7305H04C 003 MERLIN PFC ATL 106681562 SET COMM 50A PFC paper 406956367 Single Line Telephones 8110M Analog Voice 3193 001 Black 107535841 8110A01D 003 811 Kit 4 Black Sets 107538399 8110A01D 003 White 107535858 8110A01D 264 811 Kit 4 White Sets 107538401 8110A01D 264 8102M Analog Voice 3192 001 Black 107538357 8102A01C 003 810 K...

Page 52: ...80081 2554MMGJ 003 Misty cream 105480032 2554MMGJ 215 500 MM rotary desk Black 103870234 500MM 03 Ivory 103870226 500MM 50 Beige 103870267 500MM 60 554 BMPA rotary wall Black 103823498 554BMPA 3 Ivory 103823506 554BMPA 50 Wireless Telephones MDW 9030P TransTalk Wireless Telephone Set standalone product shipped w power pack Black 3204 05B 107017022 7815H01A 003 MDW 9030P TransTalk Wireless Telephon...

Page 53: ...9010 White 106760812 Black 106760804 Special Purpose Telephones Explosive Atmosphere Telephones 2520B Touch tone Wall 3129 ETW 103873030 2520B 3 Inactive Special Purpose Telephones 520B Rotary Desk 103873048 520B 3 Rotary Outdoor WL 105727444 526 Touch tone Outdoor WL 105725386 2526 Non Dial Outdoor WL 105725402 526 Auto Dial Outdoor WL 105725394 526 AMACADL Consoles DSS English black 3156 DCB 106...

Page 54: ...arallel Printer optional dot matrix 69769 Parallel Printer Cable 69641 846943298 Serial Printer 4200 572 Parallel Printer 4200 570 Hacker Tracker 12014 406806166 PCCB6201 Fax Modem SW 407046317 92193WP UNIX CAS All Sets 1201 U14A 407243187 ISIII CAS 250 UNIX CAS Upgrade 250 500 1201 U15A 406898254 UN CAS UPGR UNIX HackerTracker 1201 U13A 406898270 SFTW ISIII CAS Terminal 150 Stations 1202 710 400 ...

Page 55: ...Processor 406478800 PROCR 37000 C6 BQU CAT Basic Rate Table Update Chip 36014A 406669739 CAT B Rate Table update 36023A 406478792 CAT H Rate Table update 36024A 406478784 Call Management System CMS 1207 100 5 107004988 3 107004970 MII ML CMS Alerter 83010 Block Connector 105164859 104A 246 Power Supply 405331711 KS22911L2 120VAC CONVERSANT INTRO Inactive MAP5 Tower AVP LEGEND Bundle no Script Buil...

Page 56: ...4201 410 Telephony Services Netware for MERLIN LEGEND 8320 500 PassageWay Telephony Services R2 21D for Netware core clients 407556364 PassageWay Telephony Services R2 21D for Netware 250 user license 407465558 PassageWay Telephony Services Netware Driver for MERLIN LEGEND 108027368 EICON ISDN Board for MERLIN LEGEND PassageWay Telephony Services 407556364 PassageWay Direct Connect R2 8302 500 407...

Page 57: ...tup 8330 202 407160043 OnTime 1 54 8330 301 407127349 Lucent Technologies Attendant 6125 ATT Hardware 406899054 Documentation 106431265 MERLIN LEGEND Mail Voice Messaging System 2 port 7107 302 4 port 7107 304 6 port 7107 306 Upgrade 2 port to 4 port 7107 311A Upgrade 2 port to 6 port 7107 312A Upgrade 4 port to 6 port 7107 313A MERLIN MAIL Voice Messaging System for the MERLIN LEGEND Communicatio...

Page 58: ...t MERLIN MAIL unit 407161355 Remote maintenance device 407002427 MERLIN MAIL Multi Lingual Admin Guide 585 320 742 107074932 User s Quick Reference 585 320 741 107074924 4 port MERLIN MAIL unit 407161363 Remote maintenance device 407002427 MERLIN MAIL Multi Lingual Admin Guide 585 320 742 107074932 User s Quick Reference 585 320 741 107074924 Intuity Voice System 4 port 7055 004 6 port 7055 006 8 ...

Page 59: ...Cable Serial RS 232 Controller to PC 406891903 MERLIN LEGEND R5 0 TSAPI Offers In all R5 0 PECs where paper and CD ROM are options add attributes Paper attribute doc51 CD ROM attribute doc52 default MERLIN LEGEND R5 0 Documentation End user CD ROM 108136136 Internal CD ROM Lucent Technologies Associates only 108007964 MERLIN LEGEND TSAPI Solution 8320 500 PassageWay Telephony Services R2 21D for N...

Page 60: ...icense 25 Users License 50 Users License CALLWARE Application Phonetastic does not include Professional Services 5 Users License Phonetastic Admin Guide User Guide Application core 10 Users License Phonetastic Admin Guide User Guide Application core 25 Users License Phonetastic Admin Guide User Guide Application core 50 Users License Phonetastic Admin Guide User Guide Application core 100 Users Li...

Page 61: ...Tape J1P260TH1 L4 Configuration Data Pkg J1P260TH1 L5 Hardware Res J1P260TH1 L7 Intuity Conversant VIS V6 0 Set Update J1P260TH1 L 76 Tip Ring Board Driver J1P260TH1 L 88 Feat Test Script Pkg J1P260TH1 L9 Call Bridge Appl Pkg J1P260TH1 L 90 UnixWare 1 1 2 Enhance Set J1P260TH1 L 94 CA Assy 84000 407265529 Analog Adap Kit 885A QTY 2 601419666 IVC6 Card AYC10 QTY 2 106406580 25 ft Tel Cord QTY 4 103...

Page 62: ...t Tape J1P260TH1 L4 Configuration Data Pkg J1P260TH1 L5 Hardware Res J1P260TH1 L7 Intuity Conversant VIS V6 0 Set Update J1P260TH1 L 76 Tip Ring Board Driver J1P260TH1 L 88 Feat Test Script Pkg J1P260TH1 L9 Call Bridge Appl Pkg J1P260TH1 L 90 UnixWare 1 1 2 Enhance Set J1P260TH1 L 94 CA Assy 84000 407265529 Analog Adap Kit 885A QTY 3 601419666 IVC6 Card AYC10 QTY 3 106406580 25 ft Tel Cord QTY 6 1...

Page 63: ...tware 61518 407799782 Mandatory Turnkey Install Sftwr 61519 407799808 Incremental Training 1 Day 61520 407799790 Incremental Training 2 Days 61521 407799816 MLX 28D 3156 04B 107115800 016 T R with 4 TTRs 61507 107533887 Serial Card 407788439 Cable 407789080 CTI Applications Group Phoneware 5 Seats 6156 205 10 Seats 6156 210 25 Seats 6156 225 50 Seats 6156 250 Phonetastic 5 User Right to Use 6156 3...

Page 64: ...CSU Standalone 107063828 21581 00001 115VAC in line Transformer 406942284 Converter Cable 107063711 3100 F1 560 RJ48M to RJ48M Unshielded Twisted Pair Cable T1 406941559 3110 F1 500 Optional Equipment Unshielded TW Pair Cable T1 Canada 107063703 3100 F1 510 Straight Thru Cable PC Serial Port 406941542 3100 F1 550 Straight Thru Cable Terminal Printer 406941534 3100 F1 540 Modular DC Voltage Adapter...

Page 65: ... Async Data Unit Plug 2169 001 103963971 Z3A2 RS232 Connector Cord 105388466 CORD M8AK 87 Aux Power 2 required 21691 Transformer 2012 D 102599354 TRNSF 2012D 49 Adapter 248B 102802113 ADPTR 248B 50 Cord 102937620 CORD D6AP 87 Adapter 400B 104152558 ADPTR 400B2 Electrostatic discharge ESD suppression kits D 181574 105179329 D181574 D 181589 105201891 D181589 D 181590 105201909 D181590 D 181591 1052...

Page 66: ...7464684 DMOH1 DIGITAL Cassette 406876664 DMOH 01 PERSONALIZE Custom Production Package Std Tape program 3128 040 Digital Deck 407464684 DMOH1 DIGITAL Cassette 406876680 DMOH 05 SIN F CUST Standalone Single Custom Production Package 31284 405135344 INDIV Standalone Package of 3 Custom Productions 31283 406876649 DMOH 03 Standalone Package of 4 Custom Productions 31280 405126632 M4 FOUR Duplicate of...

Page 67: ...Channel System 1 minute recording per channel remote recording capability 3271 241 407079003 Eight Channel System 2 minutes recording per channel remote recording capability 3271 142 407556232 Package of 12 Headset Prong Adapters 3122 012 Package of 12 Headset Modular Adapters for MLX sets 3122 024 Package of 12 Supra Noise Canceling Headpieces 3122 155 Modem 2224G limited availability 2224 CEO 10...

Page 68: ...umn 4200 571 406712067 ML321P AP CAT Printer serial 4200 572 406716464 571 MCII 6FT Uninterruptible Power Supply 406716464 ML182 R2 500 VA 15 min inactive 105610141 515005C111 Reserve 1 hr inactive 105610174 0053150 PagePal Interface 5335 700 407120716 Audio Visual Paging 215C Message Center 5332 100 4120C Message Center 5332 150 Connector Kit 5332 900 Wireless Keyboard 5332 905 Alpha Net Plus Sof...

Page 69: ...ressRoute 1000 Data Unit 107651796 V 35 Cable 107651275 7500B data module 105657639 7500B L1 Stand alone power supply 405509852 WP90110L7 Multiple mounting 105441166 Z77A 7500A upgrade kit 105688501 D182208 Ring generator unit 105213201 129B RING GEN Universal Paging 405891698 KIT UPAM Access Module UPAM TAM B 405899972 D181900 PRS 48 405742735 D181900 WMT 1A 405891680 D181900 Zonemate 9 Dialer un...

Page 70: ...3127 MIC 407428432 Lucent Analog Premier EX without Microphone 3127 APE 407795251 with Microphone 3127 APX 407795269 Inactive Single line Telephones Program Pause and Auto Dial button conceal kit for 8100 series Kit D 182363 telephones 106248370 Analog 4A Speakerphone 4A Power unit 102139938 PWR UNIT 85B1 Block connector 102434925 BLK CON 82B 49 Adapter for single line telephone 102813888 ADPTR 22...

Page 71: ...A 265 405331711 Pwr Sup KS2291 1L2 102479904 Cord D4BU 29 Std 7FT 104152558 Adapter 40082 Modular Amplifier 3122 020 406741900 KS23822L2 Plug Prong Amplifier 3122 010 406445601 KS23822L1 MLX Telephones Miscellaneous Add Ons Replacement Parts Handsets and Cords Handset Hook black 845544998 Handset Hook white 845545003 Handset black 106050065 K2S1 003 Handset white 106053408 K2S1 264 Handset amplifi...

Page 72: ...ord 12 3 66 m black 102401445 H4DU 3 12FT IP Handset cord 12 3 66 m white 102402609 H4DU 26412 IP Handset cord 25 7 62 m black 105523866 H4DU 3 25 DSS line cord 2 61 cm 106187545 CORD D8AC 87 Desk Stands and User Trays Stand large black 846320851 STAND LARGE BL Stand large white 846320844 STAND LARGE WH Stand small black 846320810 STAND SMALL BL Stand small white 846320802 STAND SMALL WH User tray...

Page 73: ... stand wall mount 14B BIS 22 103964458 Z14B 003 Desk stand wall mount 14C BIS 34 103979837 14C 003 Fixed desk stand and wall mount 5 button inactive 103804290 14A Kit of parts 103995882 D 181230 Wall mount 10 button inactive 103747846 201A Kit of parts 103995882 D 181230 Wall mount 34 button inactive 103747853 203A Kit of parts 103995882 D 181230 Faceplates BIS 10 105203186 KIT PRTS D 181582 BIS 2...

Page 74: ...Add Ons Ground Start Button 31021 405792839 Key KS23566L1 Wiring Kits Interconnect Wiring Kit 110AB1 100JP12 104409396 110A1 trough 104407960 D Rings 842139248 D8W cords 103786802 Parts list SYSTIMAX MERLIN Wiring Kit 3103 MER 106393671 110A1 trough 5 104407960 110AB1 100JP12 modular block 2 104409960 110AB1 100 FT punch down block 1 103823845 D Rings 6 842139248 Patch cords 12 cords 4 pair 5 1 5 ...

Page 75: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 69 Ordering Codes NOTES ...

Page 76: ...runk Type Extension Type Processor N A N A Power supply N A N A 008 N A Analog multiline telephone Call Management System analog data via a modem 008 MLX N A MLX telephone digital data device such as the ISDN terminal adapter CTI link connected to Passageway Telephony services for NetWare 008 OPT N A On premises or off premises single line telephone ...

Page 77: ...oads Capacity 8 analog extensions Signaling Analog multiline telephone protocol 40 kbps Loop range 1000 feet 305 m in building or in range out of building with analog IROB protectors only Capacity 8 digital extensions each with 1 or 2 endpoints each endpoint assigned a separate extension number including these extension types CTI link only one per system digital voice only digital voice with Voice...

Page 78: ... T Attendant MERLIN MAIL Voice Messaging System T R adjunct such as an answering or fax machine analog data device such as a modem 016 T R N A Single line telephone AT T Attendant MERLIN MAIL Voice Messaging System T R adjunct such as an answering or fax machine analog data device such as a modem 100D T1 or PRI N A 800 NI BRI T1 NI BRI interface Certified video applications 400 Loop start and TTR ...

Page 79: ... Hz sinusoidal ringing superimposed on 48 VDC REN 4 0 per port Disconnect signal 900 ms T R short for answering machines G3 fax etc Switchhook flash detection 300 1200 ms Capacity 24 trunks for voice and analog data or 23 trunks for voice and data with 1 channel used for signaling Mode Multiplexes 24 or 23 trunks into 1 facility and demultiplexes 1 facility into 23 or 24 trunks Speed Up to 64 kbps...

Page 80: ...lephone Call Management System PFT telephone 408 GS LS Loop start or ground start Analog multiline telephone Call Management System PFT telephone 408 GS LS MLX Loop start or ground start MLX telephone digital data device such as ISDN Terminal Adapter CTI link connected to Passageway Telephony services for NetWare 800 Loop start PFT telephone 800 DID Direct Inward Dialing N A 800 GS LS Loop start o...

Page 81: ...ectors only Capacity 4 trunks 8 digital extensions 1 PFT telephone 1 CTI link Extension signaling BRI S T protocol two 64 kbps B channels one 16 kbps D channel on a passive bus Trunk signaling Loop start or ground start trunk optional per port analog voice Loop range 3000 feet 914 m in building or in range out of building with MLX IROB protectors only Capacity 8 trunks 2 PFT telephones Signaling L...

Page 82: ...rt External Ringer Loud External Ringer Alerts DC Any audible or visual alert that operates on 48 VDC ringing signals Associated with a specific extension supplemental alert or works on a programmed trunk port external alert Alert bell Alert horn Alert strobe Alert chime Alert deluxe horn Alert switch Answer record machine Industry standard machine Low ringer equivalence less than 0 15 or 4 0 tota...

Page 83: ... 555 230 211 Issue 2 January 1998 Page 77 Adjunct Summary Requires Universal Paging Access Module UPAM to provide 48 VDC Interface LS or GS LS T R MFM GPA SAA Line Trunk Jack 012 016 Extension Jack MLX Extension Jack Analog Extension Jack Analog Extension Jack ...

Page 84: ...t Single line 5650 Cordless Telephone 5481 Cordless Telephone 5552 Cordless Telephone Credit Card Verification Terminal Must have touch tone dialing capability when connected via MFM rotary or touch tone dialing can be used on T R port N A Dial Dictation A device that requires contact closure can be used on LS GS line jack only with UPAM N A Direct Station Selector A maximum of 2 DSSs can be conne...

Page 85: ...em Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 79 Adjunct Summary Interface LS or GS LS T R MFM GPA SAA Line Trunk Jack 012 016 Extension Jack MLX Extension Jack Analog Extension Jack Analog Extension Jack ...

Page 86: ... dialing can be used on T R port Industry standard analog interface Group Calling Delay Announcement Industry standard announcement device Must provide automatic disconnect Each calling group can have its own announcement maximum 32 A device can provide delay announcement for more than one group Model 1330 Answering Machine Digital Announcement Unit Hands Free Unit For use with analog multiline te...

Page 87: ...ket Reference 555 230 211 Issue 2 January 1998 Page 81 Adjunct Summary Interface LS or GS LS T R MFM GPA SAA Line Trunk Jack 012 016 Extension Jack MLX Extension Jack Analog Extension Jack Analog Extension Jack can also use 008 OPT Extension Jack ...

Page 88: ...ignaling connected to LS or GS line jack CPE paging systems require an interface unit if CPE has 2 wire input the PagePal interface 5335 700 can be used PagePac Plus Amplicenters D20 D100 D300 PagePac Plus Controller PagePac 6 PagePac 6 Plus Message Waiting Indicator For single line telephones Connects directly to telephone Z34A PEC 3 1032 Modem If the modem supports touch tone dialing via the ass...

Page 89: ...tion Pocket Reference 555 230 211 Issue 2 January 1998 Page 83 Adjunct Summary For 2224G Modem only Interface LS or GS LS T R MFM GPA SAA Line Trunk Jack 012 016 Extension Jack MLX Extension Jack Analog Extension Jack Analog Extension Jack ...

Page 90: ...Or you can purchase a Magic on Hold system which does not require you to obtain such a license from Lucent Technologies or an authorized dealer Requires 2500SM telephone Equipment Type Specifications Lucent Technologies Products Music on Hold Any FCC registered 8 ohm music source or recorded announcement device Magic on Hold Speakerphone Connect directly to telephone For single line telephones onl...

Page 91: ...erence 555 230 211 Issue 2 January 1998 Page 85 Adjunct Summary Music Coupler required PEC 61398 As of Release 4 0 Interface LS or GS LS T R MFM GPA SAA Line Trunk Jack 012 016 Extension Jack MLX Extension Jack Analog Extension Jack Analog Extension Jack ...

Page 92: ...supply in place of a 391A1 or 391A2 on systems where unit loads will exceed 54 Auxiliary Power Units cannot be used with the 391A3 power supply The 391A1 power supply unit generally supports 4 modules of any type in Square Key mode Mode Installed Modules Calculation Hybrid PBX Modified Key or Behind Switch 6 Not required Square Key or Behind Switch 4 or fewer Not required Square Key or Behind Swit...

Page 93: ...r than 517H13 may have a unit load up to 8 4 This is a MERLIN II loop start only module that can be used in the MERLIN LEGEND Communications System Module Unit Load Module Unit Load 008 12 0 408 GS LS 12 0 008 MLX 13 5 408 GS LS MLX 12 0 008 OPT 8 0 408 LS 12 0 012 T R 7 2 800 GS LS 0 0 016 T R 12 8 800 GS LS ID 0 0 100D DS1 0 0 800 LS 0 0 400 GS LS TTR 0 0 800 DID 8 0 400 LS 0 0 800 NI BRI 0 0 40...

Page 94: ...e control unit The MFM is powered by an individual wall power unit located at the station Network Access Trunks Unit Load DID 1 0 DS1 0 0 GS LS 0 0 Tie 1 4 Telephones MLX 5 MLX 5D 9 MLX 10 MLX 10D and MLX 10DP 1 2 MLX 16DP 1 5 MLX 28D 1 7 MLX 20L 1 6 BIS 10 1 1 BIS 22 and BIS 22D 1 3 BIS 34 and BIS 34D 1 5 MLC 5 0 0 MDC 9000 0 0 MDW 9000 0 0 5 Button 0 8 10 Button Basic 1 1 10 Button HFAI 1 2 34 B...

Page 95: ... Automatic Maintenance Busy Automatic Route Selection Callback Calling Restrictions Centrex Transfer via Remote Call Forwarding Coverage Coverage VMS Off CTI Link Delayed Ring interval Direct Inward Dialing Direct Line Console options Direct Voice Mail Directory Extension Status Forced Account Code Entry Group Calling DGC Headset Status Hold disconnect Inside dial tone Labeling Language selection ...

Page 96: ...ed Mode Feature PBX Key Behind Switch Paging groups Park Pickup groups Pools trunk groups Queued Call Console options Recall interval Reminder Cancel Remote Access Remote Call Forward Station Message Detail Recording System Numbering System Restart System Speed Dial Tandem Trunking Toll Type Touch tone or rotary signaling Transfer options Uniform Dial Plan UDP Voice Announce to Busy ...

Page 97: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 91 System Feature Availability by NOTES ...

Page 98: ...gramming only System operator only feature K Key mode P Hybrid PBX mode B Behind Switch mode Feature Program Code Feature Code Account Code Entry code Alarm Authorization Code code Auto Answer All Auto Answer Intercom Auto Dial Inside ext group zone Outside ext no tel no Automatic Line Selection Enter Exit Barge ln Callback Automatic On Off Selective Cancel selective VLQJOH OLQH VHWV RQO ...

Page 99: ... 93 Telephone and Operator Includes the MDW 9000 MDC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB ...

Page 100: ...ode Call Waiting On Off Call Waiting Pickup Camp On Conference Coverage Receiver buttons Group Primary Secondary Sender buttons Cover inside outside calls Cover outside calls only Coverage Off Coverage VMS Off ext no ext no ext no Data Status ext no Direct Voice Mail ext no Directory System Directory Extension Directory Personal Directory system programming display only display only Do Not Disturb...

Page 101: ...Operator Includes the MDW 9000 MDC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB B B B B B KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KP KP KP KP KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB B B B B B ...

Page 102: ...1 Status 2 DSS button DSS button DSS button Feature button Forward and Follow Me Activate Forward inside Remote Call Forward Follow Me Cancel At originating extension At destination extension Cancel one Cancel all ext no tot no ext no own ext no ext no Group Calling In Queue Alarm button Calling group supervisor Enter supervisor mode Exit supervisor mode Available ES Status 2 Unavailable ES Status...

Page 103: ...nuary 1998 Page 97 Telephone and Operator Includes the MDW 9000 MDC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB ...

Page 104: ...re Feature Program Code Feature Code Group Page Auto Dial button group ext no Headset Auto Answer Hang Up Mute Headset Handset Status Hold Hold Release Intercom buttons Assign buttons ICOM Default Ring ICOM Originate Only Change type Ring Voice Language English French Spanish Last Number Dial Messaging Leave Message After calling Without calling Cancel message left Message LED off Posted Message S...

Page 105: ...DC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KPB KPB KPB KPB KPB KPB B B B B B B B B B B B K B K B K B K B K B K B K B KPB KPB KPB KPB KPB KPB KPB K P KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB ...

Page 106: ...g multiline telephones only MLX telephones use display System operator only feature Feature Program Code Feature Code Messaging continued Receiving messages Delete Message Next Message Return Call Scroll Night Service Notify Send Receive ext no ext no Park 86 Park Zone Auto Dial Park Zone Personal Speed Dial tel no Personalized Ringing ring Pickup General use Specific line or ext Group line no ext...

Page 107: ...e MDW 9000 MDC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB K P KPB KPB KPB KPB KPB KPB K P KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB K P KPB KPB P KPB KPB KPB K P KPB KPB KPB KPB KPB KPB KPB ...

Page 108: ...1259 2 A or 7 P French and Spanish time is 24 hour 0000 2359 System operator only feature Feature Program Code Feature Code Reminder Service Set time Operator Set ext no time Cancel Operator Cancel ext no Missed Ringing Idle Line Preference On Off Ringing Options Individual lines Immediate ring Delay ring No ring All lines Immediate Ring Delay Ring No Ring Abbreviated Ring On Off Send Ring Shared ...

Page 109: ...55 230 211 Issue 2 January 1998 Page 103 Telephone and Operator Includes the MDW 9000 MDC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB P KPB P KPB P P KPB P KPB P ...

Page 110: ...s continued Centralized telephone programming only System operator only feature Feature Program Code Feature Code Saved Number Dial Send Remove Message ext no Signaling ext no System Access buttons Assign buttons SA default Ring SA Originate Only Shared SA Change type SA or Shared SA Ring Voice primary ext no System Speed Dial code Transfer Voice Announce On Off ...

Page 111: ...ary 1998 Page 105 Telephone and Operator Includes the MDW 9000 MDC 9000 and MLC 5 telephones MLX 5D 10D MLX 16DP 28D MLX 20L Single Line MLX 5 10 Analog Multiline KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB P P P P P P P P KPB KPB KPB K P KPB KPB B B B B B KPB KPB KPB KPB KPB ...

Page 112: ...Us er s Guide 555 660 126 Single Line Telephones User s Guide 555 660 138 MDC and MDW Telephones User s Guide 555 630 150 MLX 5D MLX 10D and MLX 10DP Telephone Tray Cards 6 cards 555 630 151 MLX 5 and MLX 10 non display Telephone Tray Cards 6 cards 555 630 152 MLX 28D and MLX 20L Telephone Tray Cards 5 cards 555 630 155 MLX 16DP Telephone Tray Cards 5 cards System Operator Support 555 660 132 Anal...

Page 113: ... for Qualified Technicians 555 660 140 Installation Programming Maintenance IP M Binder consists of Installation System Programming Maintenance SPM Mainte nance and Troubleshooting Programming Summary 555 660 801 Reference Documents CD ROM Toll Fraud Security 555 025 600 BCS Products Security Handbook Within the continental United States these documents can be ordered from the Lucent Technologies ...

Page 114: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 108 Reference Documents NOTES ...

Page 115: ...cessor 62 7 5 50 67 57 System programming OK If problem persists troubleshoot the processor 5HVHW 1267 6 7 1 203 7 2 67 57 System cold started while restart in progress If problem persists troubleshoot the processor 6 1 7 7 0 287 5 6 7 Faulty software module carrier or processor sanity timer Check module and or processor 0 5 6 7 2817 System cold started because of too many warm starts If problem p...

Page 116: ...e firmware not in standby mode If problem persists check module 200 1 8 5 8 If problem persists check processor and module 7 6 5811 1 722 21 None if problem persists check processor 19 6 27 17 55837 Cannot determine module responsible for interrupt Check modules and replace if necessary if problem persists check processor 67 29 5 2 Processor problem Check processor 19 5 6 7 Processor problem Check...

Page 117: ...5 6 7 7 0 7 System cold starts because real time clock chip is not working correctly If problem persists replace processor module 5 127 16 57 PCMCIA memory card for translation is not inserted Insert a translation card or an unformatted card 1 255 7 5 7 3 PCMCIA memory card for non translation is inserted Remove current card and insert a translation card or an unformatted card 5 5 7 3527 7 Transla...

Page 118: ... Hybrid PBX mode 2 The link is on an 008 MLX or 408 MLX board 3 The MLX board firmware vintage is not 29 4 The extension is not an operator position 5 An MLX telephone is not connected to that port 6 Board renumber has not moved the MLX extension to the system programming port 12 906 3257 1 6 59 VMS machine may be down None 17 5 7 7 0 287 Noisy line or CO problem None if problem persists check DID...

Page 119: ...firmware vintage Retire permanent alarm manually See error code 7 66 9 2 7 21 T1 services channels voice data administered incorrectly Check facility provisioning and re administer channels for voice or data Ensure that T1 data facilities are accessed from data terminals only such as UDMs or desktop video systems and that T1 voice facilities are accessed from telephones only such as MLX telephones...

Page 120: ... log repeat System Erase If problem persists check processor 86 5 5 467 83 5 167 None 322 037 The system needed to use a trunk in a pool but no trunks were physically present in the pool i e all of the boards were removed from the system Replace boards 322 86 The system needed to use a trunk in a pool Trunks are physically present however none are idle and available for use i e they may be in use ...

Page 121: ...ists contact NSAC Tier III 6 266 2 08 7 5 0 Service on link has been lost Usually no action Check T1 facility If problem persists contact NSAC Tier III 6 5 027 08 7 5 0 Far end of network interface is experiencing loss of multiframe service on link has been lost Usually no action Check T1 facility If problem persists contact NSAC Tier III 6 0 25 50 Average bit error rate exceeds 10E 3 service on l...

Page 122: ...ct NSAC Tier III 5 266 2 6 1 Service on link has been lost Usually none check BRI facility If problem persists contact NSAC Tier III 5 6 36 Slip count 88 Service on link is still operative Usually none check BRI facility If problem persists contact NSAC Tier III 5 1 7 5 48 67 5 V Outgoing signal to the network does not have valid framing information Service on link is still operative Usually none ...

Page 123: ... 7 Service on link has been lost Usually none link should return to normal once test is completed If problem persists contact NSAC Tier III 5 1 7 19 40 7 Service on link has been lost Usually none link should return to normal once test is completed If problem persists contact NSAC Tier III 35 69 8 7 7 0 287 Check PRI facility and report to service provider otherwise no action is needed If problem ...

Page 124: ...s needed If problem persists contact NSAC Tier III 35 35272 2 0 60 7 A mismatch in the protocol being supplied versus the protocol expected by MERLIN LEGEND Inform the service provider to change the administration for this circuit After the service provider restarts the circuit verify that all alarms for this slot are cleared 75 83 1 0 66 5525 Communication problems between processor and modules u...

Page 125: ...tic maintenance busy is enabled with less than 50 maintenance busy trunk is busied out automatically Testtrunk with single line telephone If problem is not in trunk replace module with one known to work If problem is not seen with known working module replace the module and restart 678 5 1 1 Communication problems between module and CO If error occurs two times consecutively trunk is busied out au...

Page 126: ...event detection because slot number was invalid None if problem persists restart system 127 1 67 1 02 Reported during cold start or background check Reset board If problem persists check module 6 7 67 127 203 7 Reported during cold start Reset board If problem persists check module 7 67 5 68 7 5 67 5 A module or processor error during test run Reset board If problem persists check module 7 67 67 7...

Page 127: ...ace is less than 100 ms the minimum for delay dial or wink start tie trunks Tie trunk waits for valid signal Check far end of network Check for faulty cable Replace module 12 7 51 5 6 Communication problems between module and CO Far end has not disconnected within 4 minutes If error occurs twice consecutively trunk is busied out automatically whether or not automatic maintenance busy is enabled Ch...

Page 128: ...system programming procedure If problem persists contact NSAC Tier III 527 5 5 7 336 Inbound dialing problems on tie and DID trunks Check far end of network interface Check for faulty cable Replace module 527 5 5 7 336 Inbound dialing problems on tie and DID trunks Check far end of network interface Check for faulty cable Replace module 2 1 1 0 66 Communication problems between processor and modul...

Page 129: ...utomatically Turn power off for at least one second and then turn it on Repeat system programming procedure If problem persists replace module 83 1 0 66 5525 Communication problems between processor and modules Module received unrecognized message from processor Turn processor off and then on Repeat system programming procedure If problem persists replace module 267 0 66 5525 The loop start trunk ...

Page 130: ...again If problem continues replace processor module 1 5 76 63 Service on link has been lost Check administered line Modify if required or call CO to correct 1 67 6 0 17 Service on link has been lost Check that line is securely connected to port and that LEDs on module show proper operation If card appears to work properly line may not have been activated by CO 1 127 5 6321 72 6 783 Service on link...

Page 131: ...e the wiring and the connections 3 Press the Restart Button see the procedure Restart in Chapter 4 of Maintenance and Troubleshooting 4 Call the TSO s Telephony Services Maintenance Group 800 242 2121 for the procedures to unload and reload the PBX driver 7 1 1 5 6 7 Occurs during a hidden reset If several of these occur and the client application has slow response time 1 Validate the wiring and t...

Page 132: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 126 Technical Addendum NOTES ...

Page 133: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 127 Technical Addendum NOTES ...

Page 134: ... PEC Comcode Apparatus Code Backplane Basic 106388614 403E 107007114 403G Expansion 61490 106388630 403F 61450 107007122 403H Power Supply 120 V 105743801 391A1 106257199 391A2 107184848 391A3 220 V 106678931 391B1 107184855 391B2 Auxiliary 61416 406467142 90240 3 Processor R1 0 2 0 106215155 517A27 Secure 107096869 517A27 F Hong Kong 107221434 517A27 16 Czech 107628133 517A27 34 ...

Page 135: ...4D 6140 P4F and 6140 SEC All Used in control units 6140 CU1 6140 CU2 6140 CU3 6140 INT 6140 220 6140 CUL 6140 P3C 6140 P3D 6140 P3E 6140 P4D 6140 P4F and 6140 SEC All non US Used in control unit 6140 220 and in expansion units 61450 and 61497 All US No longer available 1 0 2 0 1 1 2 1 1 2i 1 3i 1 4i 00 Used in control units 6140 CU2 6140 INT 6140 INT and 6140 220 2 0 2 1 05 For Federal Systems use...

Page 136: ... Module Component History continued Technical Addendum Module Component PEC Comcode Apparatus Code Processor cont d R3 0 107040438 517A33 107438921 517B33 R3 1 107752693 517D33 R4 0 107743403 517C33 Feature Module R1 0 106064660 517A25 106656739 517B25 106729031 517C25 106767767 517C25B 106743008 517D25 106743016 517E25 ...

Page 137: ... R3 0 or later no FM used higher temperature reliability no watch point registers used in control units 6140 CU3 6140 P3C 6140 P3D 6140 P3E 6141 U3LA 6141 103A 3 1 02 Used in control units 6140 CU3 6140 P3C 6140 P3D 6140 P3E 6141 U3LA 6141 103A 4 0 02 Used in control units 6140 CU3 6140 P3C 6140 P3D 6140 P3E 6141 U3LA 6141 103A 1 0 GA version 1 0 SW 1 0 V14 7 See QPPCN 244 MT 1 0 SW 1 0 V14 9 See ...

Page 138: ... 517F25C R2 0 106874738 517G25 106874746 517H25 R2 1 106874753 517J25 107526352 517J25B NI BRI R2 B 106999824 517K25 107499170 517K25B R1 2i 106796949 517A30 R1 3i 106875750 517B30 28 106875768 517C30 R1 4i 107252728 517D30 PCMCIA Card Backup Restore 61501 107245243 10A1 R3 0 SW Upgrade 107245250 10B1 R3 0 Forced Install 107245268 107655201 10C1 10C2 R3 1 SW Upgrade 107752743 10B2 R3 1 Forced Inst...

Page 139: ...QPPCN 308MT 2 0 SW 2 0 V8 2 See QPPCN 279MT 2 0 SW 2 0 V8 3 See QPPCN 290MT 2 1 SW 4 0 See QPPCN 307MT 2 1 SW 4 9 See QPPCN 406MT NI BRI 2 B SW 9 2 Pre GA NI BRI 2 B SW 9 6 GA version 1 2i 1 3i 1 3i SW 8 0 GA version 1 4i Included in 6141 INT and 6141 220 3 0 and higher Translation card for R3 also included as part of processor PEC 3 0 Contains R3V10 3 3 0 R3V10 0 R3V10 3 3 1 Contains R3 1V2 0 3 1...

Page 140: ...1486 105628010 517A21 008 OPT Without Ring Generator 106387525 517A28 106933187 517B28 61489 106980162 517C28 107009821 517C28B With Ring Generator 106995269 517D28 61479 107321192 517D28A 012 TR Without Ring Generator 105249023 105461545 517A13 517B13 61387 or 61487 105512412 517C13 106397631 517D13 106553779 517E13 106767379 517F13 With Ring Generator 106933773 517G13 61494 or 61459 107108698 51...

Page 141: ...ip 03 14 Eliminates flash during hang up 03 15 Eliminates flash during answer All 04 16 Built in ring generator 05 16 05 17 05 18 Enhances ringing on long loops All 01 01 REN 5 Enhanced battery feed protection 01 08 Forward disconnect added need for Voice Mail 01 08 Improve performance of inductive ringers 01 08 Meets EIA transmission standards for use with MEGACOM services 01 70 All 02 32 Built i...

Page 142: ...7E15 400 EM TIE 61492 8303 200 105311401 517A14 400 w TTRs 61379 105408892 517B12 400 GS LS TTR 61483 105627988 517A18 105628044 517B18 107044869 517C18 400 LS 61384 103983490 517A2 105351084 517B2 400 LS TTR Int l DTD 61452 106819238 517B12 28 107732018 517C12 28 408 GS LS ATL 61481 106064678 517A26 106939366 517B26 107044877 517C26 408 GS LS MLX 61493 106698590 517A29 107044851 517B29 408 LS ATL...

Page 143: ...y 517C12 28 All U S 03 1 1 03 1 2 Sleeping TTR fix 03 1 3 Phantom ringback fix No lightning protection 146 protector required Lightning protection added 1 2i 1 3i 1 4i Includes LG80 crosstalk fix All U S 04 11 04 12 Reduces clicking on third carrier 04 13 Phantom ringback fix All US 2 0 or later 28 29 Cost reduced version current production Withdrawn from production All 01 0 B No lightning protect...

Page 144: ...8002 517A20 105628077 517B20 106936644 517C20 106995251 517D20 800 GS LS 61484 105627996 517A19 105628069 517B19 800 GS LS ICLID 61502 106975584 517A31 800 LS 61384 103983516 517A4 105351100 517B4 800 LS Int l 61451 106819220 517B4 28 800 LS Int l DTD PPM 61458 107074726 517C4 28 107252736 517D4 28 E1 75 Ohm 61454 106825896 517C15 28 517E15 28 120 Ohm 61457 107100133 517D15 28 107533861 517F15 28 ...

Page 145: ...1 02 01 Fixes DID call misrouting 03 12 Eliminates false error messages 04 17 Cost reduced version All US 03 1 1 03 1 2 Phantom ringback fix 3 0 or later All 0 1 0 B No lightning protection 146A protection required 0 1 0 B Introduces dual solid state relays on lower board 1 2i 1 3i 0 2 0 CD 1 3i 1 4i 02 E4 PFT polarity fix 1 3i 1 4i EMI improvement 1 3i 1 4i EMI improvement 1 3i 1 4i ...

Page 146: ...de Outgoing tie line is touch tone Outgoing tie line is rotary dial Dialtone Remote dial tone Local dial tone Lines Trunks TT LS Disc Outmode Line trunk is touch tone Line trunk is rotary dial Lines Trunks Pools Trunk is in pool Trunk is not in pool Lines Trunks Toll Type Must dial 1 area code 1 dialing is not needed Lines Trunks Hold Disconc Long 450 ms Short 50 ms Lines Trunks LS ID Delay LS ID ...

Page 147: ...ons BIS HFAI Telephone has BIS HFAI capability factory setting for analog multiline telephone Exten sions Call Pickup Telephone is assigned to Call Pickup Group Telephone is not assigned to Call Pickup Group Exten sions VoiceSignl Voice Announce to busy assigned Voice Announce to Busy not assigned Exten sions Ext status Extension Status assigned Extension Status not assigned Extension Status can b...

Page 148: ...is disabled Telephone microphone is enabled Exten sions Remote Frwd Telephone can transfer calls to a remote telephone number Telephone cannot transfer calls to a remote telephone number Night Service Group Assign Telephone is in group Telephone is not in group Night Service Exclude List Telephone is excluded Telephone is not excluded Aux Equip Msg Waiting Station is a fax message waiting station ...

Page 149: ...o telephone Disallowed list is not assigned to telephone Data Voice Data Voice data pair Not voice data pair Operator Direct Trunk Queued Call Operator position Other Can be assigned as operator position Operator Queued Call Message Center Message Center position Other Can be assigned as Message Center Operator In Queue Alert Position receives In Queue alert Other Position can receive In Queue ale...

Page 150: ...rinter is over 50 ft from the control unit use an Asynchronous Data unit ADU Back to back connection of the DS1 facility with another system s facility is possible when the cable distance is less than 1300 ft Telephone Wiring Maximum cord length from an MLX telephone to a 7500B data module is 80 ft 24 m The total length of cords between the KS22911 L2 or 406743419 power supply and the MLX telephon...

Page 151: ...on Follow these steps to access SPM when you are directly connected to the system via the administration jack on the processor module 1 Set up the physical connection between your laptop or PC and the control unit 2 Type spm and press ENTER to display the SPM Welcome screen 3 Press any key to display the SPM Main Menu Local Modem Connection Follow these steps to access SPM when you are connected o...

Page 152: ...ature type the following a 7 7 b Remote access telephone number c Barrier code if existing preceded by a W d 4 If your system does not have the Remote Access feature activated do the following a Place a voice call to the system on the line to which the modem is connected by using the main telephone number b Have the operator transfer you to the modem by pressing Transfer dialing and hanging up the...

Page 153: ...ror Logs Know the configuration of the system operator console DLC or QCC Know the type of tie lines emulated or not wink start etc QPPCNs on the NSAC Bulletin Board Follow these steps to review QPPCNs on the NSAC bulletin board 1 Dial 800 241 3375 2 At the first screen select F for File Section 3 At the next screen select N for Non Tier III Tips 4 At the next screen select 8 for QPPCNs Available ...

Page 154: ... Network Systems RTAC DACS SLC ESS DDM 800 225 7822 Network Systems ISDN Sets 6500 7500 800 225 4672 Network Engineering Group MERLIN LEGEND private networking 888 297 4700 AT T Paradyne CSU DSU MUX Hubs Routers 800 237 0016 Long Distance Over Local Lines Trunks AT T 800 222 3000 MCI 800 444 2222 SPRINT 800 877 4646 T1 Service AT T 800 MEGACOM ISDN 800 222 1000 AT T Data 800 325 1230 MCI 800 444 8...

Page 155: ...CN Coordinator Small Business Products 303 843 5204 TSC QPPCN Coordinator Large Business Products 800 248 1234 GBCS Publications Fulfillment Center Documentation on all GBCS products 800 457 1235 NSAC Bulletin Board On line technical product information 800 241 3375 TIER III TIPS publication Sue Williams Publication Manager 303 843 5921 Tech Quarterly publication Production Editor 303 850 8898 Com...

Page 156: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 150 Technical Addendum NOTES ...

Page 157: ...necessary _____________________________________________________ _____________________________________________________ 3 What additional information would you like to see _____________________________________________________ _____________________________________________________ 4 Additional Comments _____________________________________________________ ______________________________________________...

Page 158: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 152 Technical Addendum NOTES ...

Page 159: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 153 Technical Addendum NOTES ...

Page 160: ...DEFINITY ECS Release 6 System Description Pocket Reference 555 230 211 Issue 2 January 1998 Page 154 Technical Addendum NOTES ...

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