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905 Telephone User’s Guide

503-802-100 (Issue 2 August 1998)

39

7

Troubleshooting

This chapter provides information on troubleshooting and range of operation.

About Troubleshooting

If you have difficulty operating the Business Cordless 905 telephone, try the
following suggestions. If these do not resolve the problem, call Lucent
Technologies Customer Support at 1-800-222-3111.

If...

Then...

The telephone does
not link up and there
is no LCD display

Check the following items in the order provided.

1

Make sure the battery pack is installed correctly.
See "Installing the Handset Battery" in Chapter 3.

2

Recharge the batteries. See "Charging the Handset
Battery Pack" in Chapter 6.

The telephone
beeps four times
when you press
PHONE

This indicates a low handset battery voltage condition.
The battery icon in the handset LCD is only partially
displayed.

1

Recharge the battery or change to the spare
battery. See "Charging the Handset Battery Pack"
or "Replacing the Handset Battery Pack" in
Chapter 6.

2

If the battery pack will not charge, replace it with a
new Model 3091 battery.

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Summary of Contents for 905

Page 1: ...Doc No 503 802 100 Comcode 108339078 Issue 2 August 1998 Business Cordless 905 Telephone User s Guide ...

Page 2: ...5LT905A These specifications are designed to provide reasonable protection against harmful interference in a commercial or residential environment This telephone generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ...

Page 3: ... and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system administration documents provided with this...

Page 4: ... US 317 322 6791 International Fax numbers 1 800 457 1764 US 317 322 6699 International Standing orders You can be placed on a standing order list for this and other documents you may need Standing orders will enable you to automatically receive updated versions of individual documents or document sets billed to account information that you provide For more information on standing orders or to be ...

Page 5: ...g the Telephone 13 Table Installation 13 Wall Installation 17 Attaching the Belt Clip 23 About Registration 23 4 Telephone Compatibility 25 PARTNER Systems 26 MERLIN Systems 29 5 Using the Telephone 31 General Telephone Operation 31 Programming the Telephone 34 6 Maintenance 35 About the Batteries 35 Resetting the Registration Code 37 7 Troubleshooting 39 About Troubleshooting 39 About the Operati...

Page 6: ...905 Telephone The Business Cordless 905 telephone is a 900 MHz cordless telephone with a handset LCD display intended for use in a small or home office Its multi line operation provides up to three outside lines on which you are able to make receive transfer and hold calls The Business Cordless 905 telephone is designed to be used with a variety of PARTNER and MERLIN Communications Systems allowin...

Page 7: ...connectors One cord is for MERLIN Communications Systems and has a 4 conductor 8 pin plug on one end and a 6 pin plug on the other end It is a 7 foot long cord with an orange label that states Use this cord only if you are connecting to a MERLIN Communications System One cord is for PARTNER Communications Systems and is a 4 conductor 7 foot long cord This cord is not labeled User s Guide Stick on ...

Page 8: ...t 1998 Compatible Systems The Business Cordless 905 telephone is compatible with the following Lucent communications systems PARTNER MERLIN PARTNER 206 MERLIN 206 PARTNER Plus MERLIN 410 PARTNER II MERLIN 820 PARTNER ACS MERLIN Plus PARTNER Endeavor MERLIN 1030 3070 MERLIN II MERLIN LEGEND ...

Page 9: ...ontrols buttons and lights on the Business Cordless 905 base unit and handset Base Unit Controls A description of the lights button and antenna on the base unit follow the illustration Base Unit Controls Charging Handset in Use Light Page Handset Locator Button Antenna Message Light Spare Battery Charging Light ...

Page 10: ...a charged battery is always available should the handset battery charge become low 4 CHARGING HANDSET IN USE Light If the handset is in the base and this light is on the handset battery is successfully charging If the handset is not in the base and this light is on the handset is on This does not mean that there is a call on the handset but just that the handset is turned on 5 PAGE HANDSET LOCATOR...

Page 11: ...ls A description of each control follows the illustration Handset Controls Mute Button Phone Button Recall Button Conference Button Hold Button Volume Button Shift Button Program Used with Shift Feature Used with Shift Drop Used with Shift Transfer Used with Shift Channel Used with Shift Ringer On Off Antenna Handset Display Line and Programmable Buttons Dial Pad Redial Button ...

Page 12: ... b Channel number is indicated by the letter C and two digits c Variable data that appears here is dependent upon the communications system to which the telephone is connected For example the date as shown in the illustration dialed number or Caller ID can appear here d Line status indicates line activity See the following section Line Status Indicators for more information e Battery icon is only ...

Page 13: ...system telephone Local Handset Display Information While the handset display usually shows information related to the communications system such as date dialed digits or Caller ID it also displays the following local information Note Local information is always in English regardless of the telephone language setting If you see It means SEARCHING Handset is trying to link up with the base unit CAN ...

Page 14: ...Systems in Chapter 4 for more information 4 Dial Pad The dial pad is used for dialing numbers and programming feature buttons Note For the Business Cordless 905 telephone the TONE button sends only the 5a 5h Fixed Feature Buttons The fixed feature buttons provide access to features that are the primary function of a specific button Secondary functions of these buttons provide access to alternate f...

Page 15: ...information 5e CONF Conference allows you to connect a third caller to the telephone call It performs the conference feature of the system to which your telephone is connected 5f HOLD allows you to put a call on hold It performs the hold feature of the system to which your telephone is connected 5g VOL Volume allows you to adjust the handset volume to three different levels Each time you press VOL...

Page 16: ...munications Systems and enables you to program PARTNER features onto the programmable buttons on the handset those not assigned to lines See Programming Features for PARTNER Systems in Chapter 4 for more information Note If your telephone is connected to a MERLIN Communications System and you press SHIFT FEAT an error tone is generated 6c DROP allows you to drop a conferenced party from a conferen...

Page 17: ... telephone is being connected Installing the Handset Battery Follow these steps to install the handset battery 1 Place the battery pack in the handset battery compartment 2 Make sure the metal contacts on the end of the battery are aligned with the contacts in the battery compartment 3 Place the battery compartment cover on the handset by sliding it on its track up over the battery compartment unt...

Page 18: ...labeled The MERLIN cord contains an orange label that states Use this cord only if you are connecting to a MERLIN Communications System Be sure to use the correct telephone line cord for your system 2 Plug the other end of the telephone line cord into the system s station port as shown in the following illustration Plug Line Cord into System s Station Port Note This illustration shows the telephon...

Page 19: ...the other strain relief groove on the bottom of the base 3 Plug the AC adapter that is on the other end of the power cord into a standard electrical outlet as shown in the following illustration Plug AC Adapter into Standard Electrical Outlet CAUTION Use only the AC power adapter supplied with the telephone Telephone Power Supply Class 2 Model No R75B 1 Input 120 V AC 60 Hz 6W Output 7 5 V DC 700 ...

Page 20: ... HANDSET IN USE light on the base turns on to indicate that the handset is in the right position to charge the battery pack Allow the battery to charge fully approximately 4 hours before using the Business Cordless 905 telephone Checking for Dial Tone After the battery pack is charged pick up the handset and check for a dial tone by pressing PHONE When the PHONE light is steadily on you should hea...

Page 21: ...the battery are aligned with the contacts in the battery compartment 3 Place the battery compartment cover on the handset by sliding it on its track up over the battery compartment until it snaps firmly into place Setting the Handset Ringer Switch Check to make sure the handset ringer switch is set to ON If it is not set the switch on the side of the handset to ON so that the handset will ring If ...

Page 22: ...se on the Wall Follow these steps to mount the base unit on the wall 1 Reverse the handset hook on the base Push down on the top of the handset hook and slide it out Turn the hook around and reinstall it so the longer portion is now extended as shown in the following illustrations Reverse Handset Hook for Wall Mounting ...

Page 23: ...Mode on the bottom of the base These instructions do not apply to the Business Cordless 905 telephone 3 Plug one end of the telephone line cord into the jack labeled LINE on the back of the base Note The Business Cordless 905 telephone comes with two telephone line cords one for PARTNER Communications Systems and one for MERLIN Communications Systems The PARTNER cord is not labeled The MERLIN cord...

Page 24: ...llustration Press Line Cord into Groove This groove is designed to allow the line cord to pass underneath the reversible wedge when it is reattached 5 Turn the reversible wedge so that the thicker end is toward the bottom Feed the remaining line cord through the inside of the reversible wedge and out the center rectangular opening as shown in the following illustrations Reverse Wedge and Feed Line...

Page 25: ... wall jack 9 Position the telephone so that the mounting knobs on the wall jack fit into the holes on the bottom of the reversible wedge as shown in the following illustration Note If the wall jack is not equipped with the mounting plate with mounting knobs you can order one See Appendix A Ordering Information for details Align Slots with Wall Jack Mounting Knobs Note For wall installations not ut...

Page 26: ... AC Adapter into Standard Electrical Outlet CAUTION Use only the AC power adapter supplied with the telephone Telephone Power Supply Class 2 Model No R75B 1 Input 120 V AC 60 Hz 6W Output 7 5 V DC 700 mA Adjusting the Base Antenna Position the base antenna so it is fully upright Charging the Handset Battery Pack Place the handset face down in the base The CHARGING HANDSET IN USE light on the base ...

Page 27: ... tone Attaching the Belt Clip If desired you can attach the belt clip to the cordless handset using the illustrations below Attach Belt Clip About Registration After the handset and base unit are installed and turned on for the first time they establish a registration code that is stored in the base During some circumstances such as when the power is off for a period of time the registration code ...

Page 28: ...your telephone is connected to a MERLIN Communications System there are one or two intercom buttons depending on the type of MERLIN System and three or four line programmable buttons After you have installed your Business Cordless 905 telephone and understand the controls and displays use the programming instructions provided with your communications system follow the user instructions for the tel...

Page 29: ... Functions that require on hook dialing access such as password entry are not supported on the Business Cordless 905 telephone Programming Features for PARTNER Systems Follow these steps to enter programming mode 1 Press PHONE to turn on the handset 2 Press SHIFT FEAT 0 0 to enter program mode 3 Program the feature using the procedure described in the manual for your PARTNER Communications System ...

Page 30: ...siness Cordless 905 telephone emulates an MLS 12D telephone The following diagram illustrates the MLS 12D button assignments and the corresponding assignments on the Business Cordless 905 telephone Button Mapping for PARTNER Systems See Assigning the RECALL Button that follows for more information about the RECALL button feature This button must not have a line assigned to it RECALL ...

Page 31: ...button is automatically assigned On a PARTNER Plus PARTNER II or PARTNER ACS the RECALL button must be programmed Follow these steps to program the RECALL button 1 Press PHONE to turn on the handset 2 Press SHIFT FEAT 0 0 to enter program mode 3 Press RECALL 4 Press SHIFT FEAT 0 3 5 To exit program mode press SHIFT FEAT 0 0 or press PHONE to turn off the phone ...

Page 32: ...erefore the Voice Announce feature must be disabled It is recommended that you use MERLIN 206 410 820 systems installed with Feature Package 2 with your Business Cordless 905 telephone so that you can disable that feature Programming Features for MERLIN Systems Follow these steps to enter programming mode 1 Press PHONE to turn on the handset 2 Press SHIFT PROG to enter program mode 3 Program the f...

Page 33: ...on Mapping for MERLIN Systems On all MERLIN Communications Systems the Business Cordless 905 telephone emulates a model BIS 22D telephone The following diagram illustrates the BIS 22D button assignments and the corresponding assignments on the Business Cordless 905 telephone Button Mapping for MERLIN Systems ...

Page 34: ...n such as making a call answering a call and adjusting handset volume Note Up to four Business Cordless 905 telephones can be used simultaneously in a common area without any user experiencing interference as long as a minimum distance of 4 feet is maintained between the telephone bases Making a Call Follow these steps to make a call 1 Press PHONE and wait for the PHONE light to go on steadily 2 W...

Page 35: ...ng the Last Number Follow these steps to redial the last number dialed on this telephone up to 16 digits 1 Press PHONE and wait for the PHONE light to go on steadily 2 When you hear a dial tone press REDIAL If your communications system supports display the number in redial memory appears on your handset LCD display Changing Channels The Business Cordless 905 telephone has an advanced 16 channel A...

Page 36: ...the handset volume 1 Press PHONE to turn the telephone on 2 Press VOL until you reach the desired volume level Using the Mute Feature Mute allows you to hear your caller but prevents the caller from hearing you Follow these steps to use the Mute feature 1 Press MUTE while on a call 2 To return to your conversation press MUTE again Using the Page Feature The Page feature allows you to signal someon...

Page 37: ...ating paging tone in the handset 2 To cancel the paging tone press any button on the handset or press the PAGE HANDSET LOCATOR button on the base This feature turns itself off in approximately three minutes if you have not turned it off before then Note When the handset is in use the handset locator feature is inactive Programming the Telephone See Chapter 4 entitled Telephone Compatibility for in...

Page 38: ...ime Charging the Handset Battery Pack The handset battery pack needs charging when A new battery is installed in the handset The telephone beeps four times when you press PHONE The battery status symbol on the LCD display is only partially displayed The telephone does not respond when you press PHONE and no light goes on To charge the handset battery place the handset in the base face down or face...

Page 39: ...hort the battery with conducting materials such as rings bracelets and keys The battery or conductor may overheat and cause harm Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in this guide Observe proper polarity orientation between the battery and the charge contacts Replacing the Handset Battery Pack Fo...

Page 40: ...ollow these steps to charge the spare battery pack 1 Open the base unit battery compartment 2 Place the optional spare battery pack in the battery compartment 3 Make sure the metal contacts on the end of the battery are aligned with the charging contacts in the battery compartment 4 Replace the battery compartment cover 5 When the battery is installed properly the SPARE BATT CHARGING light on the ...

Page 41: ... wait 10 seconds 4 Pick up the handset and press PHONE If the telephone still does not operate properly try the next method Method Three Follow these steps to reset the registration code 1 Unplug the power adapter from the electrical outlet 2 If you have installed a spare battery in the base remove it 3 Wait 30 seconds and plug the adapter back into the electrical outlet 4 Return the spare battery...

Page 42: ... LCD display Check the following items in the order provided 1 Make sure the battery pack is installed correctly See Installing the Handset Battery in Chapter 3 2 Recharge the batteries See Charging the Handset Battery Pack in Chapter 6 The telephone beeps four times when you press PHONE This indicates a low handset battery voltage condition The battery icon in the handset LCD is only partially di...

Page 43: ...all once you are back in range press the line button associated with the icon that is winking The handset and base are set to different registration codes If moving closer to the base does not solve the problem reset the registration code See Resetting the Registration Code in Chapter 6 The base is not powered Put the handset in the base unit If the CHARGING HANDSET IN USE light does not go on mak...

Page 44: ...or PARTNER Communications Systems At the same station port replace the Business Cordless 905 telephone with a corded PARTNER telephone or with another working 905 telephone For MERLIN Communications Systems At the same station port replace the Business Cordless 905 telephone with another working 905 telephone or connect a corded MERLIN telephone with a standard MERLIN line cord A corded MERLIN tel...

Page 45: ...nd at the switch If the connections are good do the following For PARTNER Communications Systems At the same station port replace the Business Cordless 905 telephone with a corded PARTNER telephone or with another working 905 telephone For MERLIN Communications Systems At the same station port replace the Business Cordless 905 telephone with another working 905 telephone or connect a corded MERLIN...

Page 46: ...e operating range Try moving the base to another location preferably on an upper floor The telephone does not ring when you receive a call Do the following in the order provided 1 Make sure the handset RINGER switch is set to ON 2 Make sure the telephone line cord is connected firmly to the base and the station port 3 Make sure the power cord is plugged into an electrical outlet that is not contro...

Page 47: ...happens move closer to the base to restore normal operation If you receive a call while you are out of range the handset may not ring or if it does ring the call may not connect when you press PHONE Move closer to the base and then press PHONE to answer the call If you move out of range during a telephone conversation you will be interrupted by silence noise or other interference The message SEARC...

Page 48: ...ional Parts Sales Center toll free When ordering please use the part numbers shown in the following table Item Sourcebook Sales 1 800 451 2100 Catalog Sales 1 800 635 8866 National Parts Sales Center 1 800 222 PART Business Cordless 905 Telephone 320602B 320602B 108166059 Battery Pack 32091 32091 407759729 Handset Belt Clip 3206 CLP 3206 CLP 847903614 7 foot Telephone Line Cord PARTNER 3206 PLC 32...

Page 49: ...it 1 Cut out the template along the dotted line 2 Lightly affix the template to the wall with tape where you want to attach the base unit If possible choose a location that will position at least one of the screw holes over a wall stud 3 Mark the wall and then remove the template Wall Mount Template 4 ...

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