The purchaser is responsible for initiating the warranty process. The California Air Resources
Board suggests that the engine be presented to an ISM dealer as soon as a problem exists. The
warranty repairs should be completed by the dealer as expeditiously as possible.
Add-on or modified parts, as defined in Section 1900(b)(1) and (b)(10), Title 13, that are not
exempted by the Air Resources Board may not be used. The use of any non-exempted add-on or
modified parts shall be grounds for disallowing a warranty claim made in accordance with this
article. The engine manufacturer shall not be liable under this article to warrant failures of
warranted parts caused by the use of a non-exempted add-on or modified part.
The emissions control parts covered by this Emission Control System Warranty are listed under
“What is Covered By the Emission Warranty.” As the off-road engine owner, you are responsible
for the performance of the required maintenance listed in your owner's manual. ISM recommends
that you retain all receipts covering maintenance on your off-road engine, but ISM cannot deny
warranty solely for the lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
As the off-road engine owner, you should however be aware that ISM may deny you warranty
coverage if your off-road engine or a part has failed due to abuse, neglect, improper maintenance
or unapproved modifications.
Customer Assistance
In the event that you do not receive the warranty service to which you believe you are entitled
under the Emission Control System’s Warranty, you should contact ISM at the address below for
assistance. If you need additional assistance or information concerning the Emission Control
System Warranty, contact:
IHI Shibaura Machinery Corporation
Quality department
1-1-1 Ishishiba , Matsumoto , Nagano,
390-8714 , Japan
Telephone: +81-263-25-4589
What is Not Covered by the Emission Warranty
Please note that Emission Warranty does not cover:
1. Systems and parts that were not first installed on the new equipment or engine as original
equipment by ISM
2. Part malfunctions caused by abuse, misuse, improper adjustment, modification, alteration,
tampering, disconnection, improper or inadequate maintenance, or use of non-recommended
fuels and lubricating oils.
