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38

Troubleshooting 

Troubleshooting

When a malfunction occurs, it may not be serious and can be corrected easily. The following 
describes the most common problems and solutions. Please refer to the following before calling 
your Observation System dealer

Problem:

 

Observation System Unit is not receiving power, or is not powering up

Check

• Confirm that all cables are connected correctly

• Confirm that the ON/OFF (I/O) switch on the rear of the unit (beside the power cable connection) 

is ON (in the I position)

• Confirm that there is power at the outlet:

z

Connecting the power cable to another outlet

z

Test the outlet with another plugged device (such as an electric calculator or 
phone charger)

• If the unit is connected through a power bar or surge protector, try bypassing the bar and 

connecting the power directly to the wall outlet

Problem:

 

Observation System is not responding when any of the buttons are pushed or does not come out 
of STANDBY MODE

Check

• Turn the master power switch OFF using the (I/O) switch on the rear of the unit (beside the 

power cable connection):

z

Press the (I/O) switch to the OFF position (O)

z

Wait for 1 minute - all LED light indicators on the front of the unit will be 
off

z

Press the (I/O) switch to the ON position (I)

The unit will make an audible alert when powered back on

Summary of Contents for SILVANIA SY15F6584

Page 1: ...www lorexcctv com 15 FLAT CRT DUAL QUAD 8 Channel Observation System with Internet Remote Viewing Instruction Manual English Version 1 0 Copyright c 2006 LOREX Technology Inc MODEL SY15F6584 ...

Page 2: ... FULLY INSERT Thank you for purchasing the IP enabled 15 2 Page 8 Channel Color Quad Observation system Syl vania is committed to providing our customers with a high quality reliable security product The IP enabled Observation system allows you to make an ethernet LAN connection from the monitor to a router for internet monitoring With this 2 Page Quad system you are capable of viewing up to 8 cam...

Page 3: ...r ventilation to ensure reliable operation of the video product and to protect it from overheating These openings must not be blocked or covered The openings should never be blocked by placing the video equipment on a bed sofa rug or other similar surface This video product should never be placed near or over a radiator or heat register This video product should not be placed in a built in install...

Page 4: ...r can prevent fire electric shock or other hazards 16 Safety Check Upon completion of any service or repairs to this video product ask the service technician to perform safety checks recommended by the manufacturer to determine that the video product is in safe operating condition 17 Wall or Ceiling Mounting The cameras provided with this system should be mounted to a wall or ceiling only as instr...

Page 5: ...ed z Consult the dealer or an experienced radio or television technician for assistance Sylvania Security http www sylvaniasecurity com NOTE This equipment has been certified and found to comply with the limits regulated by FCC EMC and LVD Therefore it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage However it is impera...

Page 6: ...Color Night Vision camera with listen in audio 1 4 advanced CCD image sensor 12 IR LEDs provide illumination up to 15 ft 4 5M Color video by day automatically switches to B W at night Excellent low light sensitivity with built in infrared LED Profession Grade Weatherproof camera Night Vision Range up to 15ft in ideal conditions IP44 Not intended for direct exposure to rain snow or water NetViewer ...

Page 7: ...allation Warnings 19 Connecting Cameras 20 DIN Connected Cameras 20 BNC Connected Cameras 20 Main Menu Control 21 Time Date Set 22 DISP MON 22 DISP REC 22 TIME 22 DATE 22 FORMAT 22 RETURN 22 EXIT 22 Sequence Set 23 QUAD A 23 CH1 CH4 23 QUAD B 23 CH5 CH8 23 RETURN 23 EXIT 23 PIP POP Set 24 PIP SEQUENCE 24 PIP POSITION 24 POP POSITION 25 EXIT 25 Title Set 25 DISPLAY 25 CH1 CH8 25 RETURN 25 EXIT 25 A...

Page 8: ... Installation Requirements 32 Network Connectivity 33 Setting Up Your DDNS Account 34 35 Using the Lorex IPEdit Application 36 Finding Your External IP Address 36 Router Port Forwarding 37 Troubleshooting 38 39 Observation System Specifications Appendix 1 40 Camera Specifications Appendix 2 41 Connecting to a Single Channel DVR VCR Appendix 3 42 Connecting to a Multi Channel DVR Appendix 4 43 Conn...

Page 9: ...PACKAGE TO CONFIRM THAT YOU HAVE RECEIVED THE COMPLETE SYSTEM INCLUDING ALL COMPONENTS SHOWN ABOVE 15 Color 2 Page 8 Channel Dual Quad Monitor 4 x 1 4 CCD Color IR Day Night Cameras with Removable Sunshade Remote Control NetViewer Software Standard Power Cable 4 x Camera Cables 57 Length Ethernet Cable ...

Page 10: ...and the LED will turn off 2 CAMERA SELECT BUTTONS CAM1 CAM4 Pressing a camera button will display video from the selected camera in the FULL SCREEN of the monitor To view live video from Camera 1 press the Cam 1 button To view live video from the other camera locations in FULL SCREEN mode press the Cam 2 Cam 3 or Cam 4 button 3 QUAD 1 BUTTON Press the QUAD button to display the CAM 1 CAM 4 cameras...

Page 11: ... button to enter the menu option screen For further details on MENU OPTIONS please refer to Page 21 6 NAVIGATION BUTTONS The Navigation buttons are used under multiple circumstances In the Menu Mode the Navigation buttons are used to scroll LEFT UP DOWN RIGHT When a menu option is selected they are also used to scroll though the various options The OK button in the center confirms selections in th...

Page 12: ...o exit ZOOM MODE press the ZOOM button again 8 SEQ BUTTON This function is used to Sequence between all camera locations in Full Screen mode in sequential order The letters SEQ will appear in the on screen display during sequencing and QUAD MODE display To change Sequence settings through the MENU refer to Page 23 To exit Sequence Mode Press the SEQ button again 9 VCR DVR BUTTON Changes the displa...

Page 13: ...tton automatically changes the audio from camera to camera An icon indicates which channel is currently receiving audio 12 MUTE BUTTON This button mutes audio Press this button again to turn the audio feature back ON 13 TALK BUTTON Press and hold this button to talk to a specific camera location This button must be pressed the entire time while talking To listen to the camera location release the ...

Page 14: ...ION is enabled if the red LED indicator light is lit below the FN button 16 MIC Enable TWO WAY AUDIO with select SYLVANIA cameras 17 QUAD 2 BUTTON Press the FN Button confirm that the red LED below the FN button is lit then press the QUAD button to display the CAM 5 CAM 8 cameras in 4 equal Quadrants on the monitor To exit Quad mode and return to Full Screen mode press a camera select button 18 AL...

Page 15: ...select the camera that is displayed in the 1st PIP window 23 SUB 2 BUTTON Press the FN button to activate the secondary function then press the SUB 2button When the Dual PIP mode is selected this button is used to change the camera that is displayed in the 2nd PIP window 24 P SEQ BUTTON PIP SEQUENCE This button is used to sequence the small image or main image in PIP mode Press the FN button while...

Page 16: ...sor or time lapse VCR for Alarm Recording 4 ETHERNET PORT Connects the monitor to a router for connection to the internet Refer to the Netviewer Instructions on Page 32 for Remote Connection 5 AC INPUT Connect the AC power using the power cord provided with the unit from the monitor to an electrical outlet 6 BNC VIDEO INPUTS Channel 1 8 camera inputs used to connect Cameras with BNC connection typ...

Page 17: ...rminals 8 DVR VCR AUDIO AND VIDEO IN Use with A V cables not supplied to receive audio and video from an external source DVR VCR 9 DVR VCR AUDIO AND VIDEO OUT Use the A V cables not supplied to send audio and video from the monitor to a DVR VCR 10 SLAVE A V OUT Audio Video Output signal for transmitting to a slave Monitor or VCR PIN 1 PIN 2 PIN 3 PIN 6 PIN 5 PIN 4 6 PIN DIN JACK Front Pin View ...

Page 18: ...by mode FRZ FRZ 1 5 Screen FRZ 2 6 Screen FRZ 3 7 Screen FRZ 4 8 Screen MUTE Sound ON OFF FRZ ALL Freeze all channel screens AUDIO SEL select audio in quad mode MENU Access menu screens NAVIGATION CONTROLS ZOOM MAIN SEQ SUB 1 QUAD 1 2 PIP Picture in Picture POP Picture On Picture P SEQ Sequencing in PIP Mode ALRS Turns the Alarm sound off PAN TILT for AU TO PAN type camer as only 1 8 Access indivi...

Page 19: ...he Camera BRACKET Metal bracket connects to the Camera for mounting to walls ceilings and other surfaces INFRA RED LEDs Provides illumination for low light conditions CAMERA LENS Delivers CCD Color image to the Observation System using a 1 4 lens MICROPHONE Picks up sound near the camera and transmits to the Observation System 1 Attach the pedestal to the ceiling wall or other surface by the base ...

Page 20: ... to the Mon itor 1 Connect the female end of the supplied 57 extension cable to the camera 2 Connect the male end of the supplied 57 extension cable to an open DIN channel on the back of the Observation System Continue connecting additional DIN cameras BNC Connected Cameras BNC connected cameras are not included with the Observation System however can be ordered online at www sylvaniasecurity com ...

Page 21: ...u mode the system will go back to the previously displayed live camera screen KL OK MENU Scroll up and down within a menu option Press this button to select and change the values in a menu option Complete modifications of a menu option exit a menu TIME DATE SEQUENCE PIP POP TITLE ALARM MOTION SYSTEM MONITOR EXIT Set the Date and Time display Camera sequence setup Picture In Picture Picture On Pict...

Page 22: ... display DATE To set this feature navigate by pressing the K and L buttons to highlight and press the OK button to select Navigate between the MM DD YYYY columns using the I and J buttons and use the K and L buttons to change Press the OK button to accept the change 5 FORMAT Change thewaythe DATE is displayed To set this feature navigate by pressing the K and L buttons to highlight and press the O...

Page 23: ...hlight and press the OK button to select the function Press the K and L buttons to change the number of display seconds and press the OK button to accept the change 4 CH5 CH8 Shows cameras 1 4 in FULL SCREEN screen mode To change the length of display time press the K and L buttons to highlight and press the OK button to select the function Press the K and L buttons to change the number of display...

Page 24: ...IP views 3 POP POSITION Changes the location of the POP Picture On Picture images Navigate by pressing the K and L buttons to highlight and press the OK button to switch between POP views PIP POP SET PIP SEQUENCE PIP POSITION POP POSITION RETURN EXIT SUB 00 01 This submenu allows you to change the settings for PIP Picture IN Picture and POP Picture ON Picture PIP displays small viewing screen s su...

Page 25: ...ns to highlight and press the OK button to select Navigate by using the I and J buttons and use the K and L buttons to select numbersandletters PresstheOKbuttonto accept the change There is a limit of 8 characters 3 RETURN Return to the MAIN MENU Navigate by pressing the K and L buttons to highlight and press the OK button to select 4 EXIT Return to the camera view Navigate by pressing the K and L...

Page 26: ...ude OFF no alarm N O Normally Open and N C Normally Closed Press OK to accept the change NOTE This N O N C Setting is for the external alarm input terminal ONLY 3 RETURN Return to the MAIN MENU Navigate by pressing the K and L buttons to highlight and press the OK button to select 4 EXIT Return to the camera view Navigate by pressing the K and L buttons to highlight and press the OK button to sele...

Page 27: ...he K and L buttons to highlight and press the OK button to select the channel to change Once a channel has been selected the SENSITIVITY and AREA can be configured 3 SENSITIVITY Configure the sensitivity of the MOTION detect Navigate by pressing the K and L buttons to highlight and press the OK button to setthe SENSITIVITYmode from 00 to 05 where 05 is the most sensitive setting Press OK to accept...

Page 28: ...rea Selections include 5 RETURN Return to the MAIN MENU Navigate by pressing the K and L buttons to highlight and press the OK button to select 6 EXIT Return to the camera view Navigate by pressing the K and L buttons to highlight and press the OK button to select 03 04 05 01 02 00 MOTION SET MOTION CHANNEL SENSITIVITY AREA RETURN EXIT OFF CH1 5 02 00 FULL SCREEN ...

Page 29: ...ghlight and press the OK button to select BLUE GREY or BLACK 5 VCR OUT Sets the VCR out mode Navigate by pressing the K and L buttons to highlight and press the OK button to select ACTUAL outputs what is ON SCREEN or QUAD outputs in QUAD mode 6 TITLE TIME Sets the on screen location of the Camera TITLE and TIME Navigate by pressing the K and L buttons to highlight and press the OK button to select...

Page 30: ...ory defaults upon exiting the menu 10 RETURN Return to the MAIN MENU Navigate by pressing the K and L buttons to highlight and press the OK button to select 11 EXIT Return to the camera view Navigate by pressing the K and L buttons to highlight and press the OK button to select SYSTEM SET KEY BUZZER LOSS BUZZER QUAD LINE BLANK COLOR VCR OUT TITLE TIME PAN TILT CH1 ALARM OUT DEFAULT SET RETURN EXIT...

Page 31: ...e changes 4 TINT Adjust the image contrast Navigate by pressing the K and L buttons to highlight and press the OK button to select Press the K and L buttons to change the TINT maximum of 63 Press OK to accept the changes 5 SHARPNESS Adjust the image sharpness Navigate by pressing the K and L buttons to highlight and press the OK button to select Press the K and L buttons to change the SHARPNESS ma...

Page 32: ...ndows XP Home Edition Windows XP Professional Processor Pentium 4 1 5 GHz Processor or equivalent Memory 256 MB RAM Hard Drive 50 MB Installation space required Additional Hard Drive space required for recording Recorded file size will vary depending on recording quality settings Operating System Windows XP Home Edition Windows XP Professional Processor Pentium 4 3 GHz Processor or equivalent Memo...

Page 33: ...cted to the router prior to powering on the system This allows the system to communicate on your network 2 Set up a web account at http DDNS strategicvista net Refer to Pages 34 35 for setup and configuration instructions 3 Install the NetViewer software on your PC See Page 32 for installation requirements and refer to the provided NetViewer Guide with your product for details on using the softwar...

Page 34: ...t allows you to set up a web site address that points back to your Local Network The following outlines how to set up your free DNS account 3 Complete the Account Information fields with your personal information 1 Navigate to http DDNS strategicvista net 2 Select the Create Account option from the list on the left side of the screen ...

Page 35: ...____________________________ Password __________________________________________________ Service provider Domain name User name Password dns1 strategicvista net tomsmith strategicvista net tomsmith1 leave this field blank Product License Select your product model from the Product License drop down menu Product Code MAC Address Locate the MAC address of your recorded while loading the System URL Re...

Page 36: ...ed Sylvania Network Devices will be shown Click on the name of the device on the MONITOR LISTS section left side to populate the device data on the right side list 5 The IP address can be changed from this screen Click on the IP address fields to change Click on SUBMIT to update the system IP address Finding Your External IP Address You will need to have your External IP address to set up your DDN...

Page 37: ...e network i e from the Internet the information is sent to the Router When a computer on the Internet needs to send data to your internal network it sends this data to the external IP address of the Router The Router then needs to decide where this data is to be sent to This is where setting up Port Forwarding becomes important Port Forwarding tells the router which device on the internal network ...

Page 38: ...cting the power cable to another outlet z Test the outlet with another plugged device such as an electric calculator or phone charger If the unit is connected through a power bar or surge protector try bypassing the bar and connecting the power directly to the wall outlet Problem Observation System is not responding when any of the buttons are pushed or does not come out of STANDBY MODE Check Turn...

Page 39: ...on on the Camera functionality Problem The picture on the Observation System is poor shrinks or flickers Check Check the camera video cable and connections Disconnect and reconnect the cable at the Observation System and at the Camera Clean the camera lens Adjust the CONTRAST and BRIGHTNESS settings in the Menu Page 31 Check that the Camera is not in direct sunlight Problem There is no picture app...

Page 40: ...ution 400 lines at center Camera Capable Up to 8 Cameras QUAD Speed 30 FPS Camera Input 8 DIN 8 BNC Alarm Inputs Outputs 8 Inputs 1 Output Input Signal 1V p p at 75 ohms terminated Power Source Multi voltage 100 240 V AC Power Consumption 70 Watts Operating Temperature 32 F 104 F 0 C 40 C Weight Less than 25lbs Less than 12kg Color Metallic Gray ...

Page 41: ...lor CCD Effective Pixels 512 H x 492 V 252k PIXELS Scanning System 525 Lines 2 1 Interlace Resolution Horizontal 350 TV lines Shutter Speed 1 60 1 10 000 sec S N Ratio More than 48dB AGC off Sync System Internal Min Illumination 1 0 Lux without LED 0 1 Lux with LED White Balance AWB Video Output VBS 1 0 Vp p 75 ohms load Lens Fixed Lens 6mm Power Supply DC12V 10 from the monitor Power Consumption ...

Page 42: ... a Video Loss as the monitor sequences be tween channels This Video Loss oc curs because the monitor s switching function is analogue whereas the DVR is a digital product Therefore a synchronization problem will result The solution to this problem is to ad just the Video Loss alarm sensitivity setting to 3 frames on your DVR unit or simply disable the video loss func tion on your DVR Please refer ...

Page 43: ...cted to the associat ed channel 1 Attach the BNC to RCA Male to Female adapters on the BNC CH1 CH8 found on the Observation System 2 Attach the BNC to RCA Male to Female Adapters on the BNC CH1 CH8 found on the DVR 3 Connect the standard RCA cables from the Observation System to the DVR 4 Connect the Audio Cables from the Observation System CH1 CH8 to the DVR CH1 CH8 5 Connect cables from the DVR ...

Page 44: ...is used as a View Only device A Slave Monitor can only display camera data as it is shown on screen on the Observation System Specific controls for the Observation System are configured through the Menu Options 1 Connect the SLAVE VIDEO OUT port on the back of the Observation System to the VIDEO IN port on the back of the Slave Monitor 2 Connect the SLAVE AUDIO OUT port on the back of the Observat...

Page 45: ...em to begin camera viewing on the matching Video Channel when enabled in the MENU ALARM SET MODE Example A Window sensor unit has been installed on Alarm Block port 4 When this sensor is activated the camera on DIN or BNC VIDEO port 4 will become active if enabled in the MENU on the Observation System For the corresponding Menu Pro gramming refer to Page 26 Installing a Sensor 1 Connect the GROUND...

Page 46: ...pendix 7 The following diagram outlines a general set of connections available with the SY15F6584 Observation System OBSERVATION SYSTEM SENSOR Not Included PC Not Included ROUTER Not Included SLAVE MONITOR Not Included 4 x 1 4 CCD CAMERAS Included DVR UNIT Not Included ...

Page 47: ...NG OUTPUT CABLE Connects 4 video outputs of a multi channel CCTV MONITOR to a 4 Channel DVR TO ORDER THESE ACCESSORY ITESMS OR FOR A COMPLETE LISTING OF AVAILABLE PRODUCTS PLEASE VISIT US ON THE WEB AT WWW SYLVANIASECURITY COM OBSERVATION CAMERAS Accessory PIR motion sensor observation system camera CAMERA ACCESSORIES SUNSHADE HOUSING Night Vision Accessory with 68 LED illuminators for viewing in ...

Page 48: ... on the web Product Information User Manuals Quick Start Guides Specification Sheets Software Upgrades Firmware Upgrades Strategic Vista International Inc VISIT www sylvaniasecurity com www sylvaniasecurity com ...

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