Emergency Services Contact Information
Choosing Emergency Contacts
5
If you would like to register any personal information with the emergency services e.g.: Key safe PIN numbers,
please call the appropriate phone numbers from the list below.
Do not call
000
directly
in any state to
register personal information. They will not be able to accept the information from you.
NSW
Call the office administration office closest to your suburb. Office hours for the Ambulance Service of NSW are
9am to 5pm Monday to Friday:
As part of our pre-delivery setup, we usually program your Live Life alarm with the emergency contacts you
provided during the ordering process. If you opted to program the emergency contacts yourself, here are some
tips to consider when choosing those contacts:
How many emergency contacts to use
The device can call and send text help messages to a maximum of 6 people. The law of averages means the
more contacts you utilise, the more chance someone will be able to help you quickly when you need help.
Remember, some contacts may have their phones turned off, be out of range, or have flat batteries. Or it
could be the middle of the night and they do not hear the phone.
Consider people with mobile phones in order to use the Bluetooth, Wi-Fi or GPS location feature fully.
Only mobile phone contacts will receive the help text messages with your location on Google Maps. You can
include landline numbers, but these people will not see your location on a map.
Where in the order to include ‘
000
’
You can include ‘
000
’ as one of the contact numbers. The ‘
000
’ service will not receive the help text message.
Many people place ‘
000
’ last in the call sequence as a fall back in case the other contacts do not answer.
QUEENSLAND
Call your local ambulance service network number. To find your local ambulance service network
number, go to this web address: https://www.ambulance.qld.gov.au/contacts.html. Alternatively,
call 13QGOV (13 74 68) who can connect you to your local ambulance service network.
VICTORIA
Call: (03) 9840 3500
SOUTH AUSTRALIA
Call: 1300 136 272
ACT
Call: (02) 6207 9980
TASMANIA
Call: 1300 135 513
WESTERN AUSTRALIA
Call: (08) 9334 1222
NORTHERN TERRITORY
Call: 1300 785 646 (1330 St John)
State Headquarters
Rozelle
Telephone: (02) 9320 7777
Metropolitan Division
Summer Hill
Telephone: (02) 8752 0444
Sydney & South Eastern
Sector
Mascot
Telephone: (02) 9317 8600
Central Coast & Northern
Sydney Sector
Wahroonga
Telephone: (02) 9487 8056
South Western Sydney
Camden
Telephone: (02) 4655 1481
Western Sydney & Nepean Blue
Mountains Sector
Penrith
Telephone: (02) 4731 2167
Illawarra
Telephone: (02) 4227 0222
Western Sector
Dubbo
Telephone: (02) 5820 1100
Regional Division Offices
Southern Sector
Goulburn
Telephone: (02) 4827 0400
Hunter Region Office
Newcastle
Telephone (02) 4964 6910
