Linksys EA6900V11 User Manual Download

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Troubleshooting

Linksys EA-Series

This chapter can help you solve common setup issues and connect to the

Internet. You can find more help from our award-winning customer support at

linksys.com/support

Your router was not successfully set up

If Linksys Smart Wi-Fi did not complete the setup, you can try the

following:

•

Press and hold the Reset button on your router with a paperclip or pin

until the LED starts flashing (about 10 seconds), then install the router

again.

Your router’s appearance may vary

•

Temporarily disable your computer’s firewall (see the security software’s

instructions for help), then install the router again.

•

If you have another computer, use that computer to install the router

again.

Windows XP Service Pack update

On Windows XP computers, Linksys Smart Wi-Fi requires Service Pack 3 in order

to work. If the currently installed Service Pack is older than version 3, you need

to download and install Service Pack 3.

TIP

To temporarily connect to the Internet and download the required

Service Pack, you can use the included Ethernet cable to connect

your computer directly to your modem.

To install Service Pack 3:
1. Connect to the Microsoft Update website (

update.microsoft.com/

windowsupdate

2. Follow the instructions on the website or contact Microsoft if you need

further help.

3. After downloading and installing Service Pack 3, install the router again.

Troubleshooting

Summary of Contents for EA6900V11

Page 1: ...User Guide SMART Wi Fi Router AC1900 EA6900 ...

Page 2: ...mart Wi Fi 17 Using widgets 17 Customizing the Device List 17 Using an External Drive Overview 18 How to attach a USB drive 18 How to use secured folder access 19 How to set up authorized users and shared folders 19 How to access shared folders 20 How to set up your router as a media server 21 How to connect your UPnP device to the media server 22 How to remotely access storage 22 Setting Up Advan...

Page 3: ...ck up and restore your router configuration 47 How to upgrade the router s firmware 48 How to restore factory defaults 48 How to check the status of your router 49 How to disable the Ethernet port status lights 50 How to test your Internet connection 50 How to configure and use logs 51 Troubleshooting Your router was not successfully set up 52 Windows XP Service Pack update 52 Your Internet cable ...

Page 4: ...put for smoother and faster HD video streaming file transfers and wireless gaming SpeedBoost Higher quality antenna technology helps maintain high speeds across greater distances throughout your home Advanced security Keep Wi Fi freeloaders and Internet threats at bay with WPA2 encryption and SPI firewall to help keep your network protected Benefits of gigabit Use the four Gigabit Ethernet 10 100 ...

Page 5: ...sily set up your router IPv6 enabled Supports the latest Internet protocol technology to future proof your network Easy to manage Linksys Smart Wi Fi software helps you customize your settings and quickly add multiple devices to your network Separate guest network Create a separate password protected network for guests Parental controls Limit access time and websites with parental controls Top vie...

Page 6: ... your modem USBports Toeasilysharediskstoragewithotherusersonyournetwork or on the Internet connect a USB drive to one of these ports You can also connect a USB printer and share it across your network Reset button Press and hold this button for 10 seconds until the port lights flash at the same time to reset the router to its factory defaults You can also restore the defaults using Linksys Smart ...

Page 7: ...he router Make sure that the wall you use is smooth flat dry and sturdy Also make sure the location is within reach of an electrical outlet 2 Drill two holes into the wall Make sure the holes are 82 mm apart 3 Insert a screw into each hole and leave 3 mm of its head exposed 4 Position the router so the wall mount slots line up with the two screws 5 Place the wall mount slots over the screws and sl...

Page 8: ...rk devices than available Ethernet ports on your router you will need an additional switch to consolidate the wired connections How to set up a home network 1 Purchase the proper equipment For a network that includes Internet access you ll need Computers with an Ethernet port or wireless networking capabilities A modem for connecting to your ISP typically supplied by your ISP Aroutertoconnectyourc...

Page 9: ...your router s settings such as Change your router s name and password Set up guest access Configure parental controls Connect devices to your network Test your Internet connection speed NOTE As part of the router setup process you will be sent a verification e mail From your home network click the link in the e mail to associate your router with the Linksys Smart Wi Fi account Make sure that the l...

Page 10: ... app store for information Use Linksys Smart Wi Fi to easily manage your router s settings such as Change your router s name and password Set up guest access Configure parental controls Connect devices to your network Test your Internet connection speed Your Linksys Smart Wi Fi account can also be used to manage multiple Linksys routers For more information see How to associate a router with your ...

Page 11: ...smartwifi com and log into your router using the router password you created when you installed your router When there is no Internet connection this address re routes directly to your router How to improve your wireless connection speed Follow these tips to improve your network s wireless connection speed Make sure that your router is in a good location For the widest coverage area install your r...

Page 12: ...etwork name and password To change your router s name and password 1 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 2 Under Router Settings click Wireless 3 Click the Wireless tab then click Edit To change the network name type a new name in the Network name SSID box To change the network password type a new password in the Password box 4 Click OK to apply your ch...

Page 13: ...tivity under Router Settings 3 Click the Basic tab then select your time zone in the Time Zone drop down list and click OK How to test your Internet connection speed NOTE To run the speed test you must be accessing the Internet by using the router you are testing You cannot run the speed test remotely To test your Internet connection speed 1 Log into Linksys Smart Wi Fi See How to connect to Links...

Page 14: ...After that computer connects to your network log into Linksys SmartWi Fi then click Device List to confirm that your router recognizes the new computer You can use the Device List to monitor all network attached devices How to connect a USB printer When you install a printer that requires a cable you can Follow the printer s instructions for setting it up then follow your computer s operating syst...

Page 15: ...the devices for a successful network connection TIP For more instructions on connecting a game console to your network see also How to optimize your router for gaming and voice on page 34 How to set up port forwarding on page 43 How to set up port range triggering for online gaming on page 45 How to manually connect a network device To manually connect a device to your network 1 Follow the device ...

Page 16: ...ksys Smart Wi Fi then click Register If the device s own setup asks for the router s Wi Fi Protected Setup PIN enter the number that appears under Router PIN in Linksys Smart Wi Fi How to view device details You can use Linksys Smart Wi Fi to view any network device s network infomation To view network device details 1 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page ...

Page 17: ...parental controls 1 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 2 Under Apps click Parental Controls The Parental Controls screen opens 3 To turn on parental controls click the Enable parental controls button so that ON is displayed TIP It s not necessary to set parental controls over each computer on your home network You can set the controls on only those com...

Page 18: ...work You can use your router s guest network to provide your guests with access to the Internet while restricting their access to other resources on your local network To prevent unauthorized users from using your Internet access your guest network requires that a password be entered for Internet access The guest network is enabled by default web browser guest access login Linksys E4200 http mynet...

Page 19: ... of simultaneous guest network users you want to allow click the drop down box under Total guests allowed then click the number that you want TIP To keep your guest network secure click Change to change the guest password when the guest no longer needs access to the account 3 Click OK to apply your changes TIP The first time your guest tries to access the Internet through a web browser they will s...

Page 20: ...age 7 2 Open a menu then select Show widget on the homepage in the upper right corner To remove a widget 1 On the home page click the in the upper right corner of the widget you want to remove Customizing the Device List You can change the icon and text description of each device on your network To change the device appearance 1 In the Device List click the device you want to change the appearance...

Page 21: ...he Status tab displays information such as Drive capacity and use Secured folder access status Addresses for accessing shared folders the FTP server and media server How to attach a USB drive If a USB drive is already connected to the router and you want to attach a different drive to that USB port you should safely disconnect the old drive first To safely remove a USB drive from the router 1 Log ...

Page 22: ...nto Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 2 Click USB Storage under Apps then click the Folder Access tab 3 Click the setting for Secure Folder Access to turn it on The Authorized users list appears 4 In the Authorized users list type a Username and Password for each new user TIP Two accounts Admin and Guest are already set up and cannot be deleted 5 Select the pe...

Page 23: ...you want to grant access to then click OK 9 Click Add User 10 In the Authorized users list you can also Click Edit to change a user s credentials Click Shares to change the shares that a user can access Click Delete to delete the user account How to access shared folders To access shared folders while on your network 1 While in Linksys Smart Wi Fi click USB Storage under Apps 2 In the Status tab n...

Page 24: ...abled or DLNA Digital Living Network Alliance certified devices in your home Examples of UPnP AV enabled devices include digital media players gaming consoles with a built in media player and digital picture frames For example if you have a digital media adapter that sends content to your entertainment system and if your router s set up as a media server then the digital media adapter can access y...

Page 25: ...e to your router s media server 1 Connect your UPnP device to your home network with wired Ethernet cable or wireless networking If you are connecting wirelessly you need to know your network s name and password See your device s documentation for help 2 On your UPnP device change the media source to the media server name you specified on your router See How to set up your router as a media server...

Page 26: ... window to upload a file only if you have read and write access 10 To access the attached storage using FTP client software a Run your FTP client software b Refer to the software s help to determine how to connect to an FTP site Use the following information to connect The address that was provided on the Status tab above starting with ftp If you have DDNS Dynamic Domain Name Service you can use y...

Page 27: ...linksyssmartwifi com When there is no Internet connection this address re routes directly to your router 5 Click I have read and accepted the License Terms for using this software read the license agreement then select the checkbox 6 Select I want to skip Setup and and configure my router manually then click Next 7 Enter admin as the user name then enter the default password admin The main menu op...

Page 28: ...llows your router to send IPv6 IP addresses over IPv4 networks To enable this option IPv6 Automatic must be unselected To let your router handle the 6rd Tunnel settings such as prefixes and address masks change the 6rd tunnel setting to Automatic Select Manual to change these settings manually Prefix Enter the prefix address used for the tunnel provided by your ISP Prefix Length Enter the prefix l...

Page 29: ...to help manage the traffic The most common way to split wireless traffic is to use the 2 4 GHz band for basic Internet tasks such as web browsing email and downloads and use the 5 0 GHz band for streaming multimedia There are several reasons for this approach Although the 2 4 GHz band may be more crowded with wireless traffic from your neighbors it s fine for basic Internet traffic that is not tim...

Page 30: ...chance of interference on the 5 GHz band you have the option to force the 40 MHz mode On the 2 4 GHz band you can select Auto 20 MHz or 40 Mhz 20 MHz Only On the 5 GHz band you can select Auto automatically selects from the options below 20 MHz Only 40 MHz Only 80 MHz Only g Channel Choose the operating channel for each band Your router will automatically select the channel with the least amount o...

Page 31: ... However it s easier to select Allow to permit only known devices than to exclude unknown devices To set up MAC filtering to allow one wireless device access to your network 1 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 2 Under Router Settings click Wireless The Wireless page opens 3 Click the MAC Filtering tab 4 Select Enabled next to MAC Filters then select A...

Page 32: ...d to implement secure exchange of packets at the IP layer The VPN clients on the local network can establish an IPSec VPN tunnel through the router This option is enabled by default PPTP Passthrough PPTP Point to Point Tunneling Protocol allows the PPP Point to Point Protocol to be tunneled through an IP network The VPN clients on the local network can establish a PPTP VPN tunnel through the route...

Page 33: ...description of the application Protocol Select TCP UDP or Both default IPv6 Address Enter the IPv6 address of the computer that should receive the traffic Allow Select the range of port s used by incoming traffic 4 Click Save to save your changes The list is updated to show the settings you have saved To change a saved setting click Edit next to the setting To delete a saved setting click Remove n...

Page 34: ... IP address is a good way to manage devices such as print servers web cameras network printers and game consoles A fixed IP address is also recommended if you want to use port forwarding for devices that need to receive inbound traffic from the Internet How to set up port forwarding on page 43 To configure DHCP reservation 1 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on...

Page 35: ...vider that s supported by your router To set up DDNS 1 Sign up for DDNS service at either www dyndns org or www tzo com Note all of the information provided to you by the DDNS provider 2 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 3 Under Router Settings click Security then click the Apps and Gaming tab The DDNS screen opens 4 In the DDNS Service drop down list...

Page 36: ...ty The Connectivity page opens 3 Click the Internet Settings tab 4 Under MAC Address Clone click Enabled 5 Enter the 12 digit MAC address of your old router then click OK How to connect to your corporate office using a VPN What is a VPN and do I need to change my router settings A VPN Virtual Private Network is a network that uses a public network such as the Internet to provide secure communicati...

Page 37: ...bled by default 4 Click OK to save your changes How to optimize your router for gaming and voice How does my router prioritize traffic to the Internet Your router can prioritize traffic between your network and the Internet Performance for demanding real time applications such as online gaming VoIP calls video streaming and videoconferencing can be improved by configuring media prioritization Prio...

Page 38: ...uality for audio video and voice applications by prioritizing wireless traffic This feature requires that the wireless client devices in your network also support WMM d To have the router re send data if an error occurs turn off No Acknowledgement CAUTION If you specify a maximum bandwidth that is too high the router cannot apply priorities correctly and prioritization problems may result e Click ...

Page 39: ...pe of NAT traversal configuration they use How to configure UPnP What is UPnP UPnP Universal Plug and Play allows devices connected to a network to discover each other and automatically create working configurations Examples of UPnP capable devices include web cameras online gaming applications and VoIP devices UPnP is enabled by default To configure UPnP 1 Log into Linksys Smart Wi Fi See How to ...

Page 40: ...uter s settings then apply some of those settings to the old router so it can work as an access point To view your new router s settings 1 Make sure that your new router is connected to the Internet 2 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 3 Under Router Settings click Wireless then take note of the Network name SSID Password Security mode and Channel 4 Un...

Page 41: ...w router behind an existing router There are several possible scenarios in which you might want to use your new router behind another router 1 You might be in an environment that shares the landlord s Internet connection with all tenants In this case you should put your own router behind the landlord s router in order to create your own private network and to isolate computers on your network from...

Page 42: ...d prompt window appears c Type ipconfig then press Enter TIP Although you can determine your computer s IP address in many ways this method is quick and relatively easy d Take note of the IP address In this example the IP address is 192 168 100 192 To determine the address range by using a Mac computer a Connect your computer into your upstream network s router b From the Dock click System prefere...

Page 43: ...your network on page 11 The computers that are connected to the Linksys router are now on the same network and are isolated from the upstream network However you will still have access to the Internet through the upstream router by way of your Linksys router Because two routers are between your computer and the Internet Internet traffic undergoes two network address translations This is sometimes ...

Page 44: ...cted to the router File printer and media sharing is much easier if all devices are on the same subnet How to expose a device to the Internet Why would I expose a device to the Internet If you are operating a web server a mail server or a web camera you may want to expose that device to the Internet so anybody can access it Your router includes a DMZ Demilitarized Zone feature that forwards all in...

Page 45: ...its of the IP address of the device that will be in the DMZ The rest of the IP address is already completed OR If you want to specify the 12 digit MAC address of the device instead of setting up a DHCP address reservation you can replace Step 6 with the following steps a In the Destination IP Address section select MAC Address then click View DHCP Client Table The DHCP Client Table screen opens b ...

Page 46: ...ation To set up single port forwarding 1 Follow your device s instructions for configuring it with a static IP address or use DHCP reservation to assign it a permanent address see How to set up the DHCP server on your router on page 30 2 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 3 Under Router Settings click Security 4 Click the Apps and Gaming tab 5 Click Si...

Page 47: ...rwarding 8 In the Application name field enter a descriptive name 9 Enter in the same port number for the External Port and the Internal Port 10 In the Protocol drop down list select TCP UDP or Both default 11 In the Device IP field enter the last three digits of the IP address you have reserved for the computer you want to forward Internet traffic to The rest of the IP address has already been co...

Page 48: ... then click Save If you don t want to use port range forwarding but want to keep the information in the table unselect the checkbox TIPS To use software like BitTorrent on multiple computers on your network create additional entries with a unique range of ports as shown above BitTorrent works only with ports between 6881 and 6999 Depending on your computer s firewall software you may need to open ...

Page 49: ...ing 7 In the Device or Application field enter a descriptive name such as PS3 Headset 8 For single ports enter the same port number in each Triggered range and Forwarded range field 9 For port ranges enter the same number ranges in each set of Triggered Range and Forwarded Range fields 10 Select Enabled then click Save If you don t want to use port range triggering but want to keep the information...

Page 50: ...Fi See How to connect to Linksys Smart Wi Fi on page 7 2 Under Router Settings click Troubleshooting 3 Click the Diagnostics tab 4 Under Router configuration click Backup You are prompted to save the file 5 Specify a file location then click Save TIP For save multiple backup files include the backup date in the filename as you save To restore your router configuration 1 Log into Linksys Smart Wi F...

Page 51: ...n available update is found follow the on screen instructions to install it TIP To have your router automatically check for updates and install them select Automatic under Firmware Update How to restore factory defaults If you ve tried previous troubleshooting steps and your network still doesn t work you may need to restore your router s factory defaults To restore your router to factory defaults...

Page 52: ... Internet connection and informs you about the status of your network connected devices To check your router status 1 Log into Linksys Smart Wi Fi See How to connect to Linksys Smart Wi Fi on page 7 2 Under Router Settings click Troubleshooting 3 Click the Status tab Detailed information about your router status is displayed TIP For field descriptions click Help at the top of the screen 4 To view ...

Page 53: ...ity 3 Click the Basic tab 4 Under Port Lights click the ON OFF button How to test your Internet connection What utilities are included in my router to test my Internet connection Your router includes two diagnostic tests Ping and Traceroute that let you check network connections including network devices and your Internet connection To diagnose your Internet connection 1 Log into Linksys Smart Wi ...

Page 54: ... a specific address a Under Trace route enter an address in the IP or host name field b Click Start to Traceroute A window opens with the test results How to configure and use logs What kind of logging capabilities does my router have Your router can track all traffic for your Internet connection and record that information in a log To enable and view logs 1 Log into Linksys Smart Wi Fi See How to...

Page 55: ... for help then install the router again If you have another computer use that computer to install the router again Windows XP Service Pack update OnWindows XP computers Linksys SmartWi Fi requires Service Pack 3 in order to work If the currently installed Service Pack is older than version 3 you need to download and install Service Pack 3 TIP To temporarily connect to the Internet and download the...

Page 56: ...or l position 3 If your Internet service is cable verify that the cable modem s CABLE port is connected to the coaxial cable provided by your ISP Or if your Internet service is DSL make sure that the DSL phone line is connected to the modem s DSL port 4 If your computer was previously connected to your modem with a USB cable disconnect the USB cable 5 Install the router again Cannot access your ro...

Page 57: ...ts to the network and you should now be able to access the router To fix the problem on Mac computers 1 In the menu bar across the top of the screen click the AirPort icon A list of wireless networks appears Linksys Smart Wi Fi has automatically assigned your network a name In the example below the computer was connected to another wireless network named JimsRouter The name of the Linksys E Series...

Page 58: ...with it This process is called rebooting Rebooting your router To reboot your router using the power cord 1 Disconnect the power cord from the router and the modem 2 Wait 10 seconds then reconnect the power cord to the modem Make sure it has power 3 Wait until the modem s Online indicator has stopped flashing or wait two minutes then reconnect the power cord to the router 4 Wait until the power in...

Page 59: ... all other troubleshooting has failed you may want to try restoring the router to its basic factory settings which are the most common settings used in home networks Resetting the router erases your custom settings so you must restore the settings after We recommend that you back up your configuration before resetting your router to factory defaults See How to back up and restore your router confi...

Page 60: ... 25 256 x 40 x 184 mm Unit Weight 17 67 oz 501 g Power 12V 3 5A Certifications FCC IC CE Wi Fi a b g n draft ac Windows 7 Windows 8 DLNA Operating Temp 32 to 104 F 0 to 40 C Storage Temp 4 to 140 F 20 to 60 C Operating Humidity 10 to 80 relative humidity non condensing Storage Humidity 5 to 90 non condensing NOTES For regulatory warranty and safety information see the CD that came with your router...

Page 61: ...ademarks of the Belkin group of companies Third party trademarks mentioned are the property of their respective owners 2013 Belkin International Inc and or its affiliates All rights reserved Visit linksys com support for award winning 24 7 technical support 130729JLR ...

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