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COVERAGE FOR 2013 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY

(Coverage for up to 7 years/70,000 miles, whichever first cccurs)

Part Name

2.0L MKZ

Power Steering Wiring Assembly

X

Catalytic Converter

X

Fuel Tank

X

Fuel Delivery Module

X

High Voltage Traction Battery

X

Powertrain Control Wiring Harness

X

Powertrain Engine Control Unit (ECU)

X

Main Body Wiring Harness (1)

X

Dash Panel & Headlight Junction Wiring Assembly (1)

X

Main Wiring Assembly (1)

X

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) illumination only

25

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Summary of Contents for 2013 HYBRID

Page 1: ...November 2012 Second Printing Warranty Guide Lincoln Litho in U S A 201 3 MODEL YEAR LINCOLN HYBRID VEHICLE WARRANTY GUIDE DH6J 19T201 BA lincolnowner com lincolncanada com ...

Page 2: ...3 www lincolncanada com In Asia Pacific Region Sub Saharan Africa U S Virgin Islands Central America the Caribbean and Israel In Puerto Rico Ford Motor Company Ford Export Operations Attention Customer Relations 1555 Fairlane Drive Fairlane Business Park 3 Allen Park MI 48101 Telephone 313 594 4857 For customers in Guam the Commonwealth of the Northern Mariana Islands CNMI America Samoa and the U ...

Page 3: ......

Page 4: ...EW VEHICLE LIMITED WARRANTY FOR YOUR 2013 MODEL HYBRID VEHICLE 4 Limitations And Disclaimers 4 Quick Reference Warranty Coverage 6 What Is Covered 7 What Is Not Covered Under The New Vehicle Limited Warranty 10 4 IN ADDITION 13 Roadside Service Assistance 13 5 FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 14 Quick Reference Emissions Warranty Coverage 14 Emissions Defects Warranty Coverage 15 Emis...

Page 5: ...on Of California Emissions Warranties 21 What Is Covered 24 What Is Not Covered 26 7 ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 27 8 FORD EXTENDED SERVICE PLAN 30 9 BETTER BUSINESS BUREAU BBB AUTO LINE PROGRAM 31 10 STATE WARRANTY ENFORCEMENT LAWS 31 ...

Page 6: ...assist you then contact the Lincoln Customer Relationship Center at 1 800 521 4140 This booklet explains in detail the warranty coverages that apply to your 2013 model Hybrid vehicle If you bought a previously owned 2013 model Hybrid vehicle you are eligible for any remaining warranty coverages Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which c...

Page 7: ...jor repair expenses resulting from neglect or inadequate maintenance may help increase the value you receive when you sell or trade your vehicle and is important in allowing your vehicle to comply with applicable emissions standards It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications Failure to p...

Page 8: ...ur vehicle Please have your vehicle identification number available DO WARRANTIES APPLY IN OTHER COUNTRIES The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if it was originally purchased through the Ford Export Operations Military Sales Program or it was originally sold or leased by Ford Motor Company or one of its dealers in the United ...

Page 9: ... recalls or extend the warranty coverage period for certain vehicles or vehicle populations at the sole discretion of Ford The fact that Ford has provided such measures to a particular vehicle or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles As a condition of these warranties you are responsible for properly using maintaining and ...

Page 10: ...en warranties or to the applicable time period provided by state law whichever period is shorter These implied warranties do not apply at all if you use your vehicle for business or commercial purposes In addition the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing The warranties contained in this boo...

Page 11: ...TO LINE to resolve your dispute although the program is still available to you For more information regarding the BBB AUTO LINE program see page 31 of this booklet QUICK REFERENCE WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty Please refer to the description of warranty coverage for more specific ...

Page 12: ...and such defects could result in the need for repairs For this reason Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure during the warranty period The remedy under this written warranty and any implied warranty is limited to repair replacement or adjustment of defective parts This exclusive remedy shall not be deem...

Page 13: ...0 15 The tire manufacturer also provides you with a separate tire warranty that may extend beyond the New Vehicle Limited Warranty coverage You will find the manufacturer s tire warranty with the owner literature supplied with your vehicle You have the option of having a tire warranty repair performed by the tire manufacturer s authorized service center If you go to a tire service center for a rep...

Page 14: ...als and gaskets universal and constant velocity joints Rear Wheel Drive axle shafts bearings front and rear center support bearing drive axle housing including all internal parts drive shaft propeller shafts retainers supports seals and gaskets universal and constant velocity joints 2 Your vehicle s safety belts and air bag Supplemental Restraint System SRS are covered for an extended Safety Restr...

Page 15: ...ding racing or using the vehicle as a stationary power source Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any damage caused by alterations or modifications of the vehicle including the body chassis or components after the vehicle leaves the control of Ford Motor Company tampering with the vehicle tampering with the emissions systems or with the other...

Page 16: ...e first 12 months or 12 000 miles whichever occurs first even though caused by use and or exposure to the elements Maintenance Wear The New Vehicle Limited Warranty does not cover 1 parts and labor needed to maintain the vehicle and 2 the replacement of parts due to normal wear and tear You as the owner are responsible for these items See your Owner s Manual Some examples of maintenance and normal...

Page 17: ...cover high voltage battery replacement due to improper vehicle storage Refer to the Owner s Manual for the proper ways your vehicle s battery must be maintained in the event the vehicle is not driven or is stored for an extended period of time vehicles that have had the odometer disconnected altered or inoperative for an extended period of time with the result that the actual mileage cannot be det...

Page 18: ...nd lasts for six years or 70 000 miles whichever occurs first If you need towing beyond the six years or 70 000 miles whichever occurs first period Ford can arrange roadside assistance and charge your credit card If the reason for the vehicle disablement is later found to be covered by another Ford warranty Ford will provide a refund for the tow charge under the other warranty through the dealersh...

Page 19: ...y provides in compliance with Federal requirements The warranties are Emissions Defects Warranty Emissions Performance Warranty For full details on emissions control coverage see Emissions Defects Warranty page 15 Emissions Performance Warranty pages 15 16 What is Covered pages 16 18 What is Not Covered page 18 Applies to vehicles up to 8 500 pounds gross vehicle weight rating GVWR 14 ...

Page 20: ...ars light duty trucks applies to vehicles up to 8 500 pounds GVWR 8 years or 80 000 miles whichever occurs first for catalytic converters electronic emissions control unit and onboard emissions diagnostic devices including the Battery Energy Control Module BECM 4 years or 50 000 miles whichever occurs first for all other covered parts EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Perform...

Page 21: ...rgy Control Module BECM 2 years or 24 000 miles whichever occurs first for all other covered parts See WHAT IS COVERED for list of covered parts Note that the warranty period begins on the Warranty Start Date as specified on page 2 of this booklet WHAT IS COVERED For your vehicle if these parts contain an emissions related defect they are covered by both the Emissions Defects Warranty and the Emis...

Page 22: ...ed by the two emissions warranties are all emissions related bulbs hoses clamps brackets tubes gaskets seals belts connectors non diesel fuel lines and wiring harnesses that are used with components on the list of parts above Concerning parts that should be replaced on a certain maintenance schedule these parts remain under warranty until a the first replacement time that is specified in your Owne...

Page 23: ...What Is Not Covered pages 10 12 ADDITIONAL EMISSIONS PERFORMANCE WARRANTY INFORMATION If you need more information about getting service under the Federal Emissions Performance Warranty or if you want to report what you believe to be violations of the terms of this warranty you may contact Manager Certification and Compliance Division 6405J Warranty Claims Environmental Protection Agency Ariel Rio...

Page 24: ...ranty Long Term Warranty 3 50 000 7 70 000 3 50 000 EMISSIONS PERFORMANCE WARRANTY Vehicles of 14 000 LBS and under 15 150 000 ADVANCED TECHNOLOGY PARTIAL ZERO EMISSION VEHICLES AT PZEV DEFECTS AND PERFORMANCE WARRANTY Gross Vehicle Weight Rating These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle...

Page 25: ...Vehicle PZEV Emission Warranty Coverage California Advanced Technology AT Partial Zero Emission Vehicle PZEV extended emission warranty coverage applies if your vehicle meets the following two requirements Your vehicle is registered in a state that has adopted and is enforcing California AT PZEV emissions warranty regulations applicable to your vehicle at the time of repair and Your vehicle is cer...

Page 26: ...ontrol system may include parts such as the carburetor or fuel injection system the ignition system catalytic converter and the engine computer Also included may be hoses belts connectors and other emissions related assemblies Where a warrantable condition exists Ford Motor Company will repair your vehicle at no cost to you including diagnosis parts and labor MANUFACTURER S WARRANTY COVERAGE For V...

Page 27: ...d by Ford This is your short term emission control system DEFECTS WARRANTY NOTE The AT PZEV warranty period for the high voltage battery is 10 years or 150 000 miles whichever first occurs Owner s Warranty Responsibilities As the vehicle owner you are responsible for the performance of the required maintenance listed in your owner s manual Ford Motor Company recommends that you retain all receipts...

Page 28: ...what you believe to be violations of the terms of this warranty you may contact the Ford Customer Relationship Center at 1 800 392 3673 FORD or the California Air Resources Board at State of California Air Resources Board Mobile Source Operations Division 9528 Telstar Avenue El Monte California 91731 23 ...

Page 29: ... Recirculation EGR System Exhaust Manifold Exhaust Pipe Manifold to Catalyst Fuel Filler Tube and Seal Fuel Injection System Fuel Injector Supply Manifold Fuel Tank High Voltage Battery Ignition Coil and or Control Module Intake Manifold Malfunction Indicator Lamp MIL On Board Diagnostic OBD System PCV System and Oil Filler Cap Powertrain Control Module PCM Engine Control Module ECM Spark Control ...

Page 30: ...g Wiring Assembly X Catalytic Converter X Fuel Tank X Fuel Delivery Module X High Voltage Traction Battery X Powertrain Control Wiring Harness X Powertrain Engine Control Unit ECU X Main Body Wiring Harness 1 X Dash Panel Headlight Junction Wiring Assembly 1 X Main Wiring Assembly 1 X 1 for Service Engine Soon Malfunction Indicator Lamp MIL illumination only 25 ...

Page 31: ...nt time that is specified in your Owner s Manual NOTE If the diagnosis does not reveal a defect the Defects Warranty does not apply Your Ford Motor Company dealer maintains a complete list of covered parts For more details about the specific parts that are covered by the Defects Warranty contact your dealer WHAT IS NOT COVERED Ford Motor Company may deny you emissions warranty coverage if your veh...

Page 32: ...ve the vehicle repaired more quickly in order to avoid additional penalties The deadline for a determination about Emissions Performance Warranty Coverage does not need to be met if you request a delay agree to a delay in writing or if the delay is caused by an event for which neither Ford nor your dealer is responsible If a question about Emissions Performance Warranty coverage is referred to For...

Page 33: ...ce quality and durability If you use replacement parts that are not equivalent to Ford parts your vehicle s emissions control systems may not work as effectively and you may jeopardize your emissions warranty coverage For vehicles within the warranty period Ford will repair at no cost to the owner under the Federal Emissions Warranty covered emission failures caused by properly installed Ford part...

Page 34: ...e followed Ford s instructions on properly maintaining and using your vehicle You will find these instructions in your Owner s Manual Be sure to save your service receipts and to keep accurate records of all maintenance work CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter see Customer Assistance on the inside front cover and Better Business Bureau BBB AUTO LINE ...

Page 35: ...Bumper to Bumper Warranty expires You may purchase Ford ESP from any Ford Motor Company dealer or see our website at Ford ESP com There are several Ford ESP plans available in various time distance and deductible combinations Each plan is tailored to fit your own driving needs including reimbursement for towing and rental When you purchase Ford ESP you receive peace of mind protection throughout t...

Page 36: ...n Ford must abide by the accepted decision as well Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB BBB AUTO LINE Application Using the information provided below please call or write to request a program application You will be asked for your name and address general information about your new vehicle information about yo...

Page 37: ...you first send us a written notification of any defects or non conformities that you have experienced with your vehicle This will give us the opportunity to make any needed repairs before you pursue the remedies provided by your state s law In all other states where not specifically required by state law Ford Motor Company requests that you give us the written notice Send your written notification...

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