AS-2H-WP Installation Guide
22
Troubleshooting
Device does not power on
Cannot hear surround sound audio
Device does not respond to RS232 commands
Cannot view 4K (UHD) content
No video from HDBaseT output
»
Apply an active video signal; the unit may be in standby mode.
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Transmit the WAKE command via RS232.
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If using a receiver with PoH, verify that the receiver is powered.
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If using a receiver without PoH, you must use the included power supply power input on the device.
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Set EDID to pass-through.
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Verify output can broadcast surround sound audio.
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Verfiy source content contains surround sound audio.
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Double check RS232 wiring (see
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Verify baud rate matches those of the device.
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Perform a hardware reset to restore the device to the factory settings (see
).
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Set EDID to UHD or pass-through.
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Verify display is 4K (UHD) compatible.
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Verify source device can output 4K (UHD) content.
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Verify twisted pair cable does not exceed 40 meters.
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Verify the link LED on the device is lit solid.
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Verify the twisted pair cable is not damaged.
Summary of Contents for Intelix AS-2H-WP
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