LG Q7+ User Manual Download Page 25

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Basic Functions

Product components and

accessories

The following items are included with your device.

•

Device

•

USB cable

•

Charger

•

Quick Start Guide

•

Ejection pin

•

The items supplied with the device and any available accessories may

vary depending on the area and service provider.

•

Always use genuine LG Electronics accessories. Using accessories made

by other manufacturers may affect your device's call performance or

cause malfunctions. This may not be covered by LG's repair service.

•

Some of the device parts are made of tempered glass. If you drop your

device on a hard surface or subject it to severe impact, the tempered

glass may be damaged. If this happens, stop using your device

immediately and contact an LG Customer Service Center.

•

If any of these basic items are missing, contact the dealer from which

you purchased your device.

•

To purchase additional basic items, contact an LG Customer Service

Center.

•

To purchase optional items, contact an LG Customer Service Center for

available dealers.

•

Some items in the product box are subject to change without notice.

•

The appearance and specifications of your device are subject to change

without notice.

•

Device specifications may vary depending on the area or service provider.

•

Be sure to use authentic accessories provided by LG Electronics. Using

third-party accessories may damage the device or cause malfunctions.

•

Remove the protective film from the Fingerprint sensor before using the

fingerprint recognition feature.

Summary of Contents for Q7+

Page 2: ...r installing software from unofficial sources may damage the device and lead to data corruption or data loss Such actions will violate your LG license agreement and void your warranty Some content and illustrations may differ from your device depending on the area service provider software version or OS version and are subject to change without prior notice Software audio wallpaper images and othe...

Page 3: ...user guide Instructional notices WARNING Situations that could cause injury to the user and third parties CAUTION Situations that may cause minor injury or damage to the device NOTE Notices or additional information ...

Page 4: ...ing the power on or off 28 Installing the SIM card 30 Inserting the memory card 31 Removing the memory card 32 Battery 34 Touch screen 37 Home screen 46 Screen lock 49 Memory card encryption 50 Taking screenshots 51 Entering text 56 Content sharing 58 Do not disturb 03 Useful Apps 60 Installing and uninstalling apps 61 App trash 62 App Shortcuts 63 Phone 66 Messaging 67 Camera 81 Gallery 84 Chrome...

Page 5: ... Email 97 LG SmartWorld 04 Settings 99 Settings 99 Network 109 Sound 111 Display 112 General 05 Appendix 123 LG Language Settings 123 LG Bridge 124 Phone software update 126 Anti Theft Guide 127 Open Source Software Notice Information 127 Regulatory information FCC ID number etc 128 Trademarks 130 FAQ 06 For Your Safety 07 LIMITED WARRANTY USA ...

Page 6: ...Custom designed Features 01 ...

Page 7: ...device is connected to a network If you use mobile data you may be charged for data usage depending on your pricing plan For Visual Shopping and Visual Search features you can select the desired area from the image that you have taken and then search it again This feature is available only when the rear camera is in the Auto mode Portrait You can take a sharp portrait by applying the camera lens b...

Page 8: ...trait feature and blur strength stay the same Flash Jump Cut You can create a GIF by taking photos at three second interval 1 Tap then tap MODE Flash Jump Cut 2 Tap to set the number of cuts you want to take 3 Tap to take photos Steady recording You can use the Steady recording feature to minimize motion blur while recording a video Tap then tap Steady recording See Starting the camera for details...

Page 9: ...ustomize related content in Gallery 1 While viewing a picture preview tap 2 When the icon related with the date or location where you took the photo appears touch the screen You can view the photos related with the date or location where you chose Tap to access additional options ...

Page 10: ...n effects and order or add date and your signature and then tap SAVE Select the video theme To download the theme tap Add background music or adjust the playback time To select a file for the background music tap To download a file for the background music tap To adjust the volume of background music and original video tap Select a font face To download a font tap Change the order of files to play...

Page 11: ...charged for data usage Creating a movie You can create a new movie by putting images and videos together 1 Tap select an album then tap Create movie 2 Select images or videos for your movie and tap NEXT 3 Edit the selected images and videos and then tap SAVE Deleting files You can select images or videos to delete from your video by tapping at the top right corner of its thumbnail ...

Page 12: ... the desired location Adding file effects Tap to add a theme or background music or change the font Resetting the movie edits You can reset the edits made to the movie e g play time by tapping Previewing a file Check your new video before saving it by tapping After the playback time elapses the next file is played automatically A maximum of 50 images and videos can be used to create a video The pl...

Page 13: ...re solely for creative purposes The use of this feature involving infringement of any other person s rights such as copyright or defamatory or offensive statements may be subject to civil criminal or administrative liabilities and or penalties under applicable laws You shall not copy reproduce distribute or otherwise make illegal use of any copyrighted materials without permission of the rightful ...

Page 14: ...re the voice settings The device saves your voice data for recognition Launching Google Assistant with your voice 1 Say Ok Google when the screen is turned on or locked 2 Say a command or question when you see on the bottom of the screen Launching Google Assistant from the Home screen Touch and hold from the Home screen Voice recognition accuracy may decrease if you speak with an unclear voice or ...

Page 15: ...creen lock using a pattern PIN or Password Precautions for fingerprint recognition Fingerprint recognition accuracy may decrease due to a number of reasons To maximize the recognition accuracy check the following before using the device Ensure that the fingerprint sensor is not damaged by a metallic object such as coin or key When water dust or other foreign substance is on the fingerprint sensor ...

Page 16: ...egistering fingerprints You can register and save your fingerprint on the device to use fingerprint identification 1 Tap Settings General Lock screen security Fingerprints This feature is available when the screen lock is set Lock the device with a pattern PIN or password If the screen lock is not set configure the lock screen by following the on screen instructions See Setting a screen lock for d...

Page 17: ...prints Managing fingerprints You can edit or delete registered fingerprints 1 Tap Settings General Lock screen security Fingerprints 2 Unlock according to the specified lock method 3 From the fingerprint list tap a fingerprint to rename it To delete it tap Unlocking the screen with a fingerprint You can unlock the screen or view the locked content by using your fingerprint 1 Tap Settings General L...

Page 18: ...k set for your device visit the nearest LG Customer Service Center with your device and ID card To save power the face recognition feature will not work when the battery level is below 5 Precautions for face recognition Face recognition accuracy may decrease in the following cases To increase its accuracy check the following before using the device When your face is covered with a hat eyeglasses o...

Page 19: ... the front of your eyes 3 Register your face by following the on screen instructions Register your face in a room that is not too bright or dark Position your entire face inside the guideline on the screen and then adjust it by slowly moving up down left or right 4 When the face registration is done tap OK Unlocking the screen with your face You can unlock the screen with your face instead of a Pa...

Page 20: ...ain if the face recognition does not work properly 1 Tap Settings General Lock screen security Face Recognition 2 Unlock the screen according to the specified method 3 Select Delete face to delete the facial data Unlocking the screen with your face when the screen is turned off With the screen turned off raise the device in front of your face to unlock the screen To deactivate this feature follow ...

Page 21: ...o the specified method 3 Drag Swipe to unlock after face recognized to activate the feature Enhancing the face recognition You can prevent your device from being unlocked by photos images or videos 1 Tap Settings General Lock screen security Face Recognition 2 Unlock the screen according to the specified method 3 Drag Advanced face recognition to activate the feature Face recognition speed may dec...

Page 22: ...d apps appear 2 Tap at the top of the desired app to use the Multi Window feature The selected app appears at the top half of the screen You can also access this feature by doing the following 1 Touch and hold while using an app Recently used apps appear on the split screen 2 Tap at the top of the desired app to use the Multi Window feature The selected app appears at the bottom of the screen ...

Page 23: ...indow feature is not supported by some LG apps and apps downloaded from the Play Store Overview screen The Overview screen provides a preview of your recently used apps To view the list of recently used apps tap on the Home touch buttons Touch and hold an app and drag it to the top of the screen to start the app with the Multi Window feature You can also tap at the top of each app preview ...

Page 24: ...Basic Functions 02 ...

Page 25: ... be damaged If this happens stop using your device immediately and contact an LG Customer Service Center If any of these basic items are missing contact the dealer from which you purchased your device To purchase additional basic items contact an LG Customer Service Center To purchase optional items contact an LG Customer Service Center for available dealers Some items in the product box are subje...

Page 26: ...tor Touch screen Charger USB cable port Volume keys Nano SIM Memory card tray Proximity Ambient light sensor Front camera lens Earpiece Stereo headset jack Flash Speaker Microphone Fingerprint sensor NFC area Microphone Rear camera lens Power Lock key ...

Page 27: ...ice is outside a specific range Ambient light sensor The ambient light sensor analyzes the ambient light intensity when the auto brightness control mode is turned on Volume keys Adjust the volume for ringtones calls or notifications While using the Camera gently press a Volume key to take a photo To take continuous photos press and hold the Volume key Press the Volume Down key twice to launch the ...

Page 28: ...uch screen or buttons may not function properly Turning the power on or off Turning the power on When the power is turned off press and hold the Power Lock key When the device is turned on for the first time initial configuration takes place The first booting time for the smart phone may be longer than usual Turning the power off Press and hold the Power Lock key then select Power off Restarting t...

Page 29: ...ng making phone calls messaging and browsing the Internet Other functions remain available Installing the SIM card Insert the SIM card provided by your mobile service provider to start using your device Be careful with the ejection pin since it has a sharp edge In order for the water resistant and dust resistant features to work effectively the card tray must be inserted correctly 1 Insert the eje...

Page 30: ...Basic Functions 29 2 Pull out the card tray 3 Put the SIM card on the card tray with the gold colored contacts facing downwards SIM card Memory card optional sold separately ...

Page 31: ... is dry Precautions when using the SIM card Do not lose your SIM card LG is not responsible for damage and other issues caused by loss or transfer of a SIM card Be careful not to damage the SIM card when you insert or remove it Inserting the memory card Insert the memory card into your device The device can support up to a 2 TB microSD card Depending on the memory card manufacturer and type some m...

Page 32: ... incompatible card it may damage the device or the memory card or corrupt the data stored in it Frequent writing and erasing of data may shorten the memory card lifespan Removing the memory card Unmount the memory card before removing it for safety 1 Tap Settings General Storage 2 Insert the ejection pin into the hole in the card tray and then pull out the card tray from the device 3 Remove the me...

Page 33: ...C cable USB Type C port Do not charge while the device or charging cable is wet or contains moisture This can cause fire electric shock injury or damage to device If there is moisture stop using the device immediately and remove the moisture completely Make sure to use the USB cable provided with your device Make sure to use an LG approved charger and charging cable Charging the battery with a thi...

Page 34: ...unintentionally stop Precautions when using the device Make sure to use the USB cable provided do not use third party USB cables or chargers with your device The LG limited warranty does not cover the use of third party accessories Failure to follow the instructions in this guide and improper use may damage the device Using the battery efficiently Battery lifespan may decrease if you keep many app...

Page 35: ...arize yourself with how to control your device by using touch screen gestures Tapping Lightly tap with your fingertip to select or run an app or option Touching and holding Touch and hold for several seconds to display a menu with available options ...

Page 36: ...h and hold an item such as an app or widget then move your finger to a desired location in a controlled motion You can use this gesture to move an item Swiping Touch the screen with your finger and move it quickly without pausing You can use this gesture to scroll through a list a web page photos screens and more ...

Page 37: ...n with an ambient light that is not too bright and bright enough to read books Do not press the screen with excessive force Gently tap with your fingertip on the option you want The touch control may not work properly if you tap while wearing a glove or by using the tip of your fingernail Touch control may not work properly if the screen is moist or wet The touch screen may not function properly i...

Page 38: ... right to view all installed apps at a glance Home screen layout You can view all apps and organize widgets and folders on the Home screen Quick access area Home touch buttons Status bar Weather widget Page icon Google search widget The Home screen may differ depending on the manufacturer policy user settings software version or service provider Status bar View status icons the time and the batter...

Page 39: ...or pop up windows Tap to go to the Home screen To launch Google Assistant touch and hold Tap to view a list of recently used apps or run an app from the list To delete all the recently used apps tap CLEAR ALL To use two apps at the same time with the Multi Window feature touch and hold the button while using an app Editing the Home touch buttons You can rearrange the Home touch buttons or add freq...

Page 40: ...the Home touch buttons again double tap To deactivate the Lock hide buttons feature tap Settings Display Home touch buttons Show lock hide icon then tap Some features may not be supported while the Home touch buttons are hidden Hiding the Home touch buttons You can hide the Home touch buttons to view in a larger screen while using an app 1 Tap Settings Display Home touch buttons Hide Home touch bu...

Page 41: ...larm is set Vibrate mode is on Bluetooth is on Connected to a computer via USB Battery level Airplane mode is on Missed calls Wi Fi is connected Mute mode is on GPS is on Hotspot is on No SIM card The NFC mode is on Some of these icons may appear differently or may not appear at all depending on the device s status Refer to the icons according to the actual environment and area in which you are us...

Page 42: ...cess icons list drag the notifications panel downwards or tap To rearrange add or remove icons tap EDIT If you touch and hold the icon the settings screen for the corresponding function appears EDIT You can use the notifications panel even on the lock screen Drag the notifications panel while the screen is locked to quickly access the desired features ...

Page 43: ...creen touch and hold on an empty space then select the desired action from below To rearrange the Home screen canvases touch and hold on a canvas then drag it to a desired location To add a widget to the Home screen touch and hold on a blank area of the Home screen then select Widgets To change a wallpaper theme and icon styles touch and hold on a blank area of the Home screen then select Wallpape...

Page 44: ...ttings See Home screen settings for details To view or reinstall the uninstalled apps touch and hold on a blank area of the Home screen then select App trash See App trash for details To change the default screen touch and hold on a blank area of the Home screen move to desired screen tap then tap the screen once more Default screen ...

Page 45: ...l screen which displays apps and widgets pinch your fingers on the Home screen or tap Moving apps on the Home screen On the Home screen touch and hold an app then drag it to a desired location To keep frequently used apps at the bottom of the Home screen touch and hold an app then drag it to the quick access area at the bottom To remove an icon from the quick access area drag the icon to the Home ...

Page 46: ...elease it To remove an app from the folder touch and hold the app and drag it to outside the folder If there is only one app remaining in the folder the folder is removed automatically You can also add or remove apps after tapping in the folder The folder color cannot be changed for downloaded themes Home screen settings You can customize the Home screen settings 1 Tap Settings Display Home screen...

Page 47: ... Google feed is enabled this option is not available Search Search by swiping down on the Home screen Screen lock Screen lock overview Your device s screen turns off and locks itself if you press the Power Lock key This also happens after the device is left idle for a specified period of time If you press the Power Lock key when a screen lock is not set the Home screen appears immediately To ensur...

Page 48: ...er a numeric password to unlock the screen Password Enter an alphanumeric password to unlock the screen Fingerprints Unlock the screen by using your fingerprint Allow face recognition Unlock the screen by allowing the device to recognize your face Secure start up settings For additional security for your device you can enable the Secure start up option when setting a screen lock You cannot use all...

Page 49: ...ly the data may be damaged Be sure to wait until the reboot is completed KnockON You can turn the screen on or off by double tapping the screen This option is available only on the Home screen provided by LG It may not function properly on a custom launcher or on the Home screen installed by the user When tapping the screen use your fingertip Do not use a fingernail To use the KnockON feature make...

Page 50: ...edia files such as music photos and videos To encrypt the memory card make sure that a screen lock is set using a PIN or password Once memory card encryption starts some functions are not available If the device is turned off while encryption is underway the encryption process will fail and some data may be damaged Therefore be sure to check that the battery level is sufficient before starting enc...

Page 51: ...t two seconds Screenshots can be viewed from the Screenshots folder in Gallery Via Capture On the screen where you want to take a screenshot drag the status bar downwards then tap When the screen is turned off or locked you can access Capture by pressing the Volume Up key twice To use this feature tap Settings General Shortcut keys and turn on Open Capture See Writing notes on a screenshot for det...

Page 52: ... without bothering to alternate between the screen and a conventional keyboard This allows you to easily find and correct errors when typing Moving the cursor With the Smart keyboard you can move the cursor to the exact position you want When typing text touch and hold on the space bar and then drag left or right This option is available only on the QWERTY keyboard ...

Page 53: ...omatically entered You do not need to manually type every letter of the word Changing the QWERTY keyboard layout You can add delete or rearrange keys on the bottom row of the keyboard 1 Tap Settings General Language input On screen keyboard LG Keyboard Keyboard height and layout QWERTY keyboard layout You can also touch and hold on the keyboard then tap Keyboard height and layout QWERTY keyboard l...

Page 54: ...eyboard height and layout Keyboard height You can also touch and hold on the keyboard then tap Keyboard height and layout Keyboard height 2 Adjust the keyboard height Selecting a landscape keyboard mode You can select a landscape keyboard mode from several choices 1 Tap Settings General Language input On screen keyboard LG Keyboard Keyboard height and layout Keyboard type in landscape You can also...

Page 55: ...attach the keyboard close it with pressing with two fingers One handed operation mode You can move the keyboard to one side of the screen so that you can use the keyboard with one hand 1 Tap Settings General Language input On screen keyboard LG Keyboard Keyboard height and layout One handed operation You can also touch and hold on the keyboard then tap Keyboard height and layout One handed operati...

Page 56: ...ld around the text you want to copy or cut 2 Drag to specify the area to copy or cut 3 Select either CUT or COPY Cut or copied text is automatically added to the clipboard 4 Touch and hold the text input window then select PASTE If there is no item that has been copied or cut the PASTE option will not appear Entering text by using voice On the keyboard tap To maximize the voice command recognition...

Page 57: ... also touch and hold the text input window then select CLIP TRAY 2 Select and paste an item from the clip tray A maximum of 20 items can be saved to the clip tray Tap to lock saved items in order not to delete them even when the maximum quantity is exceeded A maximum of ten items can be locked To delete locked items unlock them first Tap to delete the items saved to the clip tray The clip tray may...

Page 58: ...ated on both devices Searching for nearby devices You can view a list of DLNA devices on the same network by selecting the Nearby devices menu in each app Use content from nearby devices as if you were using it on your device Sending or receiving files You can share files between your device and another LG device or a tablet or computer Sending files From the Gallery Music or File Manager app tap ...

Page 59: ...alarms still sound Total silence Disable both the sound and vibration Select priorities Receive alarms and notifications for the selected apps App notifications Select apps to receive the notifications Calls from Set up a range of contacts from which you want to receive notifications for incoming calls Repeated calls Second call from same caller within 15 min is not silenced Messages from Set up a...

Page 60: ...Useful Apps 03 ...

Page 61: ... depending on your pricing plan SmartWorld may not be supported depending on the area or service provider Uninstalling apps Uninstall apps that you no longer use from your device Uninstalling with the touch and hold gesture On the Home screen touch and hold the app to uninstall then drag it over Delete at the top of the screen Uninstalled apps can be reinstalled within 24 hours of uninstallation S...

Page 62: ...s within 24 hours of uninstallation 1 Tap Management App trash Alternatively you can also touch and hold an empty area of the Home screen then tap App trash 2 Choose the desired option Restore Reinstall the selected app Remove the uninstalled apps permanently from the device Uninstalled apps are automatically removed from the device 24 hours after they were uninstalled If you want to reinstall the...

Page 63: ...ortcuts On the Home screen touch and hold an app icon such as Phone Messaging Camera Gallery and Settings to display a quick access menu Use apps more easily through App Shortcuts This feature is available only on some apps ...

Page 64: ... a contact name in the contact list and then tap To enter when making an international call touch and hold number 0 See Adding contacts for details on how to add phone numbers to the speed dial list Making a call from the contact list 1 Tap Contacts 2 From the contact list select a contact and tap Answering a call To answer a call drag on the incoming call screen When the stereo headset is connect...

Page 65: ...ine with message When a call is coming in press the Volume Up Volume Down or Power Lock key to mute ringtone or vibration or to hold the call Checking an incoming call while using an app When a call comes in while using an app a pop up notification can be displayed at the top of the screen You can receive the call reject the call or send message from the pop up screen To deactivate this feature 1 ...

Page 66: ...ne function Mute Block your voice so that the other party cannot hear your voice Bluetooth Switch the call to a Bluetooth device that is paired and connected End a call Access additional call options Available setting items may vary depending on the area or service provider Making a three way calling You can make a call to another contact during a call 1 During a call tap Add call 2 Enter a phone ...

Page 67: ...r for more information Configuring call options You can configure various call options 1 Tap Dial or Call logs 2 Tap Call settings and then configure the options to suit your preferences Messaging Sending a message You can create and send messages to your contacts using the Messaging app Sending messages abroad may incur additional charges Consult with your service provider for more information 1 ...

Page 68: ...e message list Camera Starting the camera You can take a photo or record a video to cherish all of your memorable moments Tap Before taking a photo or recording a video wipe the camera lens with a soft cloth Be careful not to stain the camera lens with your fingers or other foreign substance Images included in this user guide may be different from the actual device Photos and videos can be viewed ...

Page 69: ... Mode icon and drag it to the desired location to change the order Auto mode You can take photos or record videos by selecting a variety of camera modes and options 1 Tap then tap MODE Auto A 2 To take a photo tap To record a video tap Change the camera options Apply a film filter effect Select a camera mode Turn the flash on or off Switch between front and rear cameras Record videos Take photos O...

Page 70: ...Tap To take a photo while recording a video tap To pause the video recording tap To resume the video recording tap 3 Tap to end the video recording Customizing the camera options You can customize a variety of camera options to suit your preferences Tap on the screen Available options vary depending on the selected camera front or rear camera and the selected camera mode Take a photo or record a v...

Page 71: ...ocation data Grid Display guide grids so that you can take photos or record videos based on the horizontal and vertical reference lines Add signature Display a personalized signature on the photos Help Provide Help for each camera menu Additional options on the front camera Selfie shot Take a selfie by selecting its option between Gesture shot and Auto shot Save as flipped Save as flipped images a...

Page 72: ...guide 1 Tap then tap MODE 2 Place the desired subject on a translucent guide image then tap Use the slide bar to control the background transparency Grid shot You can take photos for 4 different scenes in a row and save them as a single content Take photos in sequence and then save them as a single file 1 Tap then tap MODE 2 Tap to take a photo 3 Tap to save ...

Page 73: ...two split screens individually Import saved photos or images to create a match shot Rotate the imported photos or images Change the order of the imported photos or images 3 Tap to save if necessary Food You can optimize the quality of your food photos by using the color slide bar and white balance 1 Tap then tap MODE 2 To take a photo tap Drag the color slide bar on the screen to adjust the white ...

Page 74: ...ps 73 If the slide bar is not displayed tap to adjust the white balance Snap shot You can take a photo or record a video and preview it right away 1 Tap then tap MODE 2 Tap to take a photo To record a video tap ...

Page 75: ...ction Move the device by following the direction of the arrow in the guideline 3 Tap to stop capturing the panoramic Burst shot You can take continuous shots of photos to create moving pictures In the Auto mode touch and hold Continuous shots are taken at a fast speed while is held down You can take up to 30 photos with the rear camera and 20 photos with the front camera This feature is available ...

Page 76: ...ra app Auto Exposure Auto Focus lock You can fix the current exposure level and focus position by touching and holding the screen in the Auto mode To turn off the feature tap a blank area on the screen This feature is available only in specific modes ...

Page 77: ...Selfie shot for details Zoom in or out You can use zoom in or out on the camera screen while taking a photo or recording a video On the camera screen pinch or spread two fingers to zoom in or out then use the displayed slide bar You can also drag the button up down left or right depending on the orientation of the phone This feature is available only in Auto mode and Manual camera mode The zoom fe...

Page 78: ...a and then clench your fist You can also clench your fist and then open it towards the front camera In three seconds a photo is taken To use this feature switch to the front camera mode then tap Selfie shot Gesture shot Make sure that your palm and fist are within the reference line so that the camera can detect them This feature may not be available while using some of the camera features ...

Page 79: ...rame appears when the front camera detects your face If the subject within the guide frame stops moving the guide frame color turns yellow then the camera takes a photo Tap Selfie shot Auto shot to enable the Auto shot feature Interval shot You can take selfies at an interval While using the front camera you can show your palm to the camera then clench your fist twice quickly Four photos are taken...

Page 80: ...ou rotate the device while in preview screen the screen switches to camera mode Save as flipped Before taking a photo with the front camera tap Save as flipped The image is flipped horizontally When using the front camera you can change the selfie shot settings in the camera options See Customizing the camera options for details Signature You can personalize a photo by adding your signature 1 Tap ...

Page 81: ...appears on the screen to share it using that app You can also swipe the icon towards the opposite direction to see what other apps you can use to share your photos and videos quick share icon The app displayed by the quick share icon may vary depending on the type and frequency of access to the apps installed on the device This feature is available only in specific modes ...

Page 82: ...iew the previous or next photo While viewing a video swipe left or right to rewind or fast forward the video Some file formats may not be supported depending on the installed software Some files may not be opened due to encoding Files that exceed the size limit may cause an error Viewing photos Start the camera Access additional options Delete images Share images Edit images View related content W...

Page 83: ... The memo is applied to the photo Some photos may not support the photo memo feature Related content You can edit the related photos in Gallery See Related content for details Editing photos 1 While viewing a photo tap 2 Use a variety of effects and tools to edit the photo 3 Tap SAVE to save changes The changes are overwritten to the original file To save the edited photo as another file tap Save ...

Page 84: ... the sound volume drag the right side of the video screen up or down To adjust the screen brightness drag the left side of the video screen up or down Editing videos 1 While viewing a video tap 2 Use a variety of effects and edit tools to edit the video Automatically create a 15 sec 30 sec or 60 sec video clip Revert the edit Adjust the resolution Create a movie using various effects Select a sect...

Page 85: ...LETE Deleted files are automatically moved to Trash and they can be restored to Gallery within 7 days In Gallery tap Trash then tap to permanently delete the files In this case the files cannot be restored Sharing files You can share files by using one of the following options While viewing a photo tap to share the file by using a desired method While viewing a video tap Share to share the file by...

Page 86: ...a note Undo the previous edit Redo the recently deleted edits Enter a note by using the keypad Write notes by hand Erase handwritten notes Zoom in or out rotate or erase the parts of a handwritten note Access additional 3 Tap to save the note Writing notes on a photo 1 Tap QuickMemo 2 Tap to take a photo then tap OK The photo is automatically attached into the notepad 3 Tap or to write notes on th...

Page 87: ...e the entire screen by using the scroll capture feature While using an app such as Messaging and Chrome drag the notifications panel downwards and then tap Capture Extended to capture the entire screen you are currently viewing as a single file This feature is available only on some apps that support the scroll capture feature Managing folders You can view notes grouped by the type of the notes 1 ...

Page 88: ...se an app see the Help in the app Some apps may not work depending on the area or service provider Google Use Google to search for web pages images news and more by entering or speaking keywords Gmail Register your Google email account to your device to check or send email Maps Find your location or the location of a place on the map View geographical information YouTube Search and play videos Upl...

Page 89: ...albums saved on your device Docs Create documents or edit documents created online or from another device Share and edit documents together with others Sheets Create spreadsheets or edit spreadsheets created online or from another device Share and edit spreadsheets together with others Slides Create presentation material or edit presentation material created online or from another device Share and...

Page 90: ...s Import 2 Select the source and target locations of the contact you want to import and then tap OK 3 Select the vCard file s and tap IMPORT Adding contacts to the speed dial list 1 On the contact list screen tap Speed dial 2 Tap Add contact from a speed dial number 3 Select a contact While adding a new contact tap to add a speed dial number Searching for contacts You can search for contacts by us...

Page 91: ...lete contacts by using one of the following options On the contact list screen touch and hold a contact you want to delete tap Delete contact then tap DELETE to confirm Tap Delete on the contact list screen select contacts you want to delete then tap DELETE Adding favorites You can register frequently used contacts as favorites 1 On the contact list screen select a contact 2 On the contact detail ...

Page 92: ... and hold the alarm World clock You can view the current time in cities around the world 1 Tap Essentials Clock World clock 2 Tap and add a city Timer You can set the timer to trigger an alarm after a specified period of time 1 Tap Essentials Clock Timer 2 Set the time and tap Start To suspend the timer tap Pause To resume the timer tap Resume 3 Tap Stop to stop the timer alarm Stopwatch You can u...

Page 93: ...s Calendar 2 Select a date tap then tap Event 3 Enter event details and tap SAVE When your events are saved from the device to your Google account they are automatically synced with Google Calendar too Then you can sync other devices with Google Calendar in order to make those devices have the same events that your device has and to manage your events on those devices Music You can play and manage...

Page 94: ... from your favorites Access additional options Adjust the audio pitch level and speed Some file formats may not be supported depending on the installed software Files that exceed the size limit may cause an error Music files may be protected by international copyright owners or copyright laws You may have to obtain legal permission before copying a music file To download or copy a music file first...

Page 95: ...location details tap Add tags Add under Location To add an event tap Add tags Add under Event Then add an event to the desired date 2 Tap To pause recording tap 3 Tap to end the recording The file is saved automatically and the Recordings screen appears 4 Tap to play the recorded voice Tap to view the recorded files You can play a recorded voice file from the list NextRadio You can listen to FM Ra...

Page 96: ...pps that are no longer used 1 Tap Management Smart cleaning 2 On the Smart cleaning screen you can access Optimize phone Battery usage Battery saver and Test hardware LG Mobile Switch You can transfer data from your old LG device to a new LG device 1 Tap Management LG Mobile Switch You can also tap Settings General Backup LG Mobile Switch 2 Follow the on screen instructions to select a desired met...

Page 97: ...et or apps Tap Management Downloads Email Use the Email application to send and receive emails from your webmail or other accounts using POP3 or IMAP or access your Exchange account for your corporate email needs Set up Email account Your phone supports several types of email accounts and allows you to have multiple email accounts set up at one time Before setting up an email account make sure you...

Page 98: ...ze your device to suit your preferences by using Home themes and fonts If you use mobile data you may be charged for data usage depending on your pricing plan This feature may not be supported depending on the area or service provider 1 Tap SmartWorld 2 Tap LG Account then sign in 3 Select and download the desired content items ...

Page 99: ...Settings 04 ...

Page 100: ...ew Network Wi Fi You can connect to nearby devices over a Wi Fi network Connecting to a Wi Fi network 1 On the settings screen tap Network Wi Fi 2 Tap to activate it Available Wi Fi networks appear automatically 3 Select a network You may need to enter the network s Wi Fi password The device skips this process for previously accessed Wi Fi networks If you do not want to automatically connect to a ...

Page 101: ...n access point You can connect with more than two devices by using Wi Fi Direct 1 On the settings screen tap Network Wi Fi Advanced Wi Fi Wi Fi Direct Nearby devices that support Wi Fi Direct automatically appear 2 Select a device Connection occurs when the device accepts the connection request The battery may drain faster when using Wi Fi Direct ...

Page 102: ...ailable devices appear automatically To refresh the device list tap Only devices set as visible are displayed on the list 3 Select a device from the list 4 Follow the on screen instructions to perform authentication This step is skipped for previously accessed devices Sending data via Bluetooth 1 Select a file You can send multimedia files or contacts 2 Tap Bluetooth 3 Select a target device for t...

Page 103: ...a 2 Customize the following settings On Enable to use data connections on mobile networks Limit mobile data usage Set a limit for mobile data usage to block mobile data if the limit is reached Customize the desired mobile data settings Call You can customize call settings such as voice call and international call options Some features may not be supported depending on the area or service provider ...

Page 104: ...ption uses mobile data and may incur data usage fees depending on your pricing plan Consult with your service provider for more information When connecting to a computer download the USB driver from www lg com and install it on the computer You cannot send or receive files between your device and a computer while USB tethering is turned on Turn off USB tethering to send or receive files Operating ...

Page 105: ...the name of the device network on the Wi Fi list 4 Enter the network password This option uses mobile data and may incur data usage fees depending on your pricing plan Consult with your service provider for more information More information is available at this web site http www android com tether wifi Mobile HotSpot turn off timer When the Mobile hotspot has not been used for a specific period of...

Page 106: ...s about the NFC antenna area Android Beam You can share files by touching the back of the device to other device You can also share files including music videos or contacts and open a web page or launch an app from the other device 1 On the settings screen tap Network Android Beam 2 Touch the back of the device with another device NFC antenna location may vary depending on the device type Sharing ...

Page 107: ...ther devices via SmartShare Beam Help You can view help on sharing files Media server You can share media content on your device with nearby devices that support DLNA 1 On the settings screen tap Network Media server 2 Customize the following settings Content sharing Share content on your device with nearby devices LG Q7 Set your device s name Content to share Select the type of media content to s...

Page 108: ...rom the computer Printing You can connect your device to a Bluetooth printer and print photos or documents saved on the device 1 On the settings screen tap Network Printing If the desired printer is not in the list install the printer driver from the app store 2 Select a printer from the printer list screen 3 Tap to activate it To add a printer tap Add printer To search for a printer name tap Sear...

Page 109: ...activate it 3 Tap which network you want to use for calls Wi Fi preferred Default Use Wi Fi for calls If Wi Fi is unavailable use cellular network Cellular network preferred Use cellular network for calls If cellular network is unavailable use Wi Fi Mobile networks You can customize the following mobile network settings 1 On the settings screen tap Network Mobile networks 2 Customize the following...

Page 110: ...een lock for details 4 Enter VPN details and tap SAVE Configuring VPN settings 1 Tap a VPN from the VPNS list 2 Enter the VPN user account details and tap CONNECT To save the account details select the Save account information checkbox Sound You can customize sound vibration and notification settings On the settings screen tap Sound and customize the following settings Sound profile Change the sou...

Page 111: ...the volumes of different sound sources Equalizer Use the function to adjust the equalizer settings DTS X 3D Surround Use the function to play music or video in three dimensional immersive and vivid sound when earphones speaker or other external audio devices are connected Hi Fi Quad DAC Connect earphones speaker or other external audio devices to the stereo headset jack to use as a Hi Fi Quad DAC ...

Page 112: ... screen size of apps Aspect ratio This device uses 18 9 aspect ratio Some downloaded apps may not support 18 9 aspect ratio In this case select the most optimal screen ratio for the app or consult the app provider for more information You can select the aspect ratio for individual apps by tapping Settings Display App scaling Select an app and select the desired aspect ratio from None Original Comp...

Page 113: ... the device periodically for potentially harmful codes or apps Find My Device Remotely track the device location You can also protect your data securely if you lost your device Security update Check for software update and configure automatic installation settings Select screen lock Select the desired screen lock method See Home screen layout for details Customize Lock screen Change the informatio...

Page 114: ...ificate information stored on your device Install from storage Install a secure certificate from a storage Clear credentials Delete user installed secure certificates and related credentials Set up SIM card lock Lock or unlock the USIM card or change the password PIN Make passwords visible Enable this option to briefly show each character of the password as you type it so you can see what you ve e...

Page 115: ... some device settings such as the display brightness speed and vibration intensity Power saving exclusions Select apps to use without any functional limitation while in power saving or battery optimization mode Storage You can view and manage internal storage on the device or storage space of the memory card 1 On the settings screen tap General Storage 2 Customize the following settings Internal s...

Page 116: ...ze the following settings Vision TalkBack Set the device to notify screen status or actions via voice Vision Message call voice notifications Set the device to read the caller information or message content via voice Vision Font Change the font size boldness or face Vision Display size Set the items on the screen to a size that is easy for you to see Some items may change position Vision Touch zoo...

Page 117: ...unds and lower volume on the receiver Hearing Audio channel Select the audio type Hearing Sound balance Adjust the audio output balance Use the slide bar to change the balance Motor cognition Touch assistant Turn on the touch board to make buttons and gestures easier to use Motor cognition Touch input Set the desired delay time for touching and holding or adjust the touch input to ignore repeated ...

Page 118: ...shop in select apps on your device Select to Speak Allows you to tap items to hear spoken feedback Switch Access Create key combinations to control your device McAfee Security Turn on security features to get the ultimate protection for your device Google You can use Google settings to manage your Google apps and account settings On the settings screen tap General Google Smart cleaning You can cle...

Page 119: ...or more than 5 minutes Shortcut keys You can customize the shortcut keys settings On the settings screen tap General Shortcut keys Tap of each option that you want to activate Take a selfie in Camera Place your finger on the fingerprint sensor Take a screenshot Double tap and hold the fingerprint sensor View notification panel Swipe down up on the fingerprint sensor Open Camera Press the Power key...

Page 120: ... keyboard Change the LG keyboard settings or voice recognition feature of Google Voice Physical keyboard Select to use the physical keyboard or check keyboard shortcut keys Spelling correction Allows you to set various options for the Google Spell Checker Autofill service Enable this option to enter your information saved in your account such as password address or credit card number with a single...

Page 121: ...saved on your device to another device or account 1 On the settings screen tap General Backup 2 Customize the following settings LG Mobile Switch Allows you to transfer data from an old LG device to your new LG device See LG Mobile Switch for details Backup restore Back up your device data or restore data to your device from a backup Resetting your device may delete backup files saved in storage M...

Page 122: ...s Reset app preferences Reset the settings for an app The data saved in the app will not be deleted Factory data reset Reset all settings for the device and delete data Resetting your device deletes all data on it Enter your device name Google account and other initial information again Collect diagnostics Collect diagnostics data for troubleshooting About phone You can view information about your...

Page 123: ...Appendix 05 ...

Page 124: ...r computer conveniently You can back up contacts photos and more to the computer or update the device software The supported features may vary depending on the device LG USB driver is a necessary program to connect your LG smartphone with the computer and is installed when you install LG Bridge LG Bridge functions Manage the files on the device from a computer via Wi Fi connection or mobile data c...

Page 125: ...update the firmware on your phone to a newer version from the Internet without needing to visit a service center This feature will only be available if and when LG makes a newer firmware version available for your device Because the mobile phone firmware update requires the user s full attention for the duration of the update process please make sure you check all instructions and notes that appea...

Page 126: ...ettings General Update center System update Check for update Your personal data from internal phone storage including information about your Google account and any other accounts your system application data and settings any downloaded applications and your DRM license might be lost in the process of updating your phone s software Therefore LG recommends that you backup your personal data before u...

Page 127: ... your screen is unlocked Add your Google account on your device If your device is wiped but you have your Google account on it the device can t finish the setup process until your Google account information is entered again After your device is protected you ll need to either unlock your screen or enter your Google account password if you need to do a factory reset This ensures that you or someone...

Page 128: ...s are available for download LG Electronics will also provide open source code to you on CD ROM for a charge covering the cost of performing such distribution such as the cost of media shipping and handling upon email request to opensource lge com This offer is valid for a period of three years after our last shipment of this product This offer is valid to anyone in receipt of this information Reg...

Page 129: ...Google Map Gmail YouTube Google Duo Google Play Android Chrome Google Photos Google Play Protect Google Calendar Google Docs Google Drive Google Sheets and other related marks and logos are trademarks of Google LLC Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi and the Wi Fi logo are registered trademarks of the Wi Fi Alliance All other trademarks and copyrights are the p...

Page 130: ...a Photos videos songs documents Supported Supported Supported Screen settings Home screen settings folders and widgets Supported Not supported Not supported Lock screen settings screen lock settings excluded Supported Not supported Not supported Apps Downloaded apps Supported Supported Personal data of the downloaded app Supported Not supported Others Public certificate Supported Supported Not sup...

Page 131: ...eak or you are outside the carrier network Move toward a window or into an open area Check the network operator coverage map No applications can be set Not supported by service provider or registration required Contact your service provider Downloaded application causes a lot of errors Remove the application 1 Tap Settings 2 Tap General Apps notifications App info 3 Tap the app Uninstall Calls not...

Page 132: ...arger Use only original LG accessories Number not allowed The Fixed dialing number function is on Check the Settings menu and turn the function off Files do not open Unsupported file format Check the supported file formats The screen does not turn on when I receive a call Proximity sensor problem If you use a protection tape or case make sure it has not covered the area around the proximity sensor...

Page 133: ...he Volume Down key for about 10 seconds to restart your device Resetting the device If the methods above do not solve your problem perform a factory data reset On the settings screen tap General Restart reset Factory data reset Reset all settings for the device and delete data Before performing the factory data reset remember to make backup copies of all important data stored in the device If you ...

Page 134: ...For Your Safety 06 ...

Page 135: ...horoughly and in different locations using your hearing aid or cochlear implant to determine if you hear any interfering noise Consult your service provider or the manufacturer of this device for information on hearing aid compatibility If you have questions about return or exchange policies consult your service provider or device retailer This mobile phone has a Hearing Aid Mode that when activat...

Page 136: ...ministration FDA and the Federal Communications Commission FCC set policies and procedures for wireless devices The FDA issued a website publication on health issues related to cell phone usage where it states The scientific community at large believes that the weight of scientific evidence does not show an association between exposure to radiofrequency RF from cell phones and adverse health outco...

Page 137: ... about SARs visit the FCC website at https www fcc gov consumers guides specific absorption rate sar cell phones what it means you You may also wish to contact the manufacturer of your device Can I minimize my RF exposure If you are concerned about RF there are several simple steps you can take to minimize your RF exposure You can of course reduce your talk time You can place more distance between...

Page 138: ...k search mobile or you can write to NRPB Chilton Didcot Oxon OX11 ORQ United Kingdom Copies of the UK s annual reports on mobile phones and RF are available online at http www hpa org uk radiation search mobile Parents who wish to reduce their children s RF exposure may choose to restrict their children s wireless device use Where can I get further information about RF emissions For further inform...

Page 139: ... Committee on Man and Radiation COMAR of the Institute of Electrical and Electronics Engineers http ewh ieee org soc embs comar Consumer Information on SAR Specific Absorption Rate This model device meets the government s requirements for exposure to radio waves Your wireless device is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure t...

Page 140: ... at the ear and worn on the body as required by the FCC for each model The highest SAR values are Head 1 19 W kg Body Body worn Hotspot 1 30 W kg Body measurements differ among device models depending upon available accessories and FCC requirements While there may be differences between SAR levels of various devices and at various positions they all meet the government requirement for safe exposur...

Page 141: ...ted Devices that are rated have the rating on their box or a label located on the box The ratings are not guaranteed Results will vary depending on the user s hearing device and hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use a rated device successfully Trying out the device with your hearing device is the best way to evaluate it for your per...

Page 142: ... aids and digital wireless devices Wireless Devices and Hearing Aid Accessibility http www accesswireless org Gallaudet University RERC http tap gallaudet edu Voice FCC Hearing Aid Compatibility and Volume Control https www fcc gov general hearing aid compatibility and volume control The Hearing Aid Compatibility FCC Order http hraunfoss fcc gov edocs_public attachmatch FCC 03 168A1 pdf Hearing Lo...

Page 143: ...affected Avoid using headphones after exposure to extremely loud noises such as rock concerts that might cause temporary hearing loss Temporary hearing loss might cause unsafe volumes to sound normal Do not listen at any volume that causes you discomfort If you experience ringing in your ears hear muffled speech or experience any temporary hearing difficulty after listening to your portable audio ...

Page 144: ...ufacturers Association recommends that a minimum separation of six 6 inches be maintained between a handheld wireless device and a pacemaker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research Persons with pacemakers Should ALWAYS keep the device more than six 6 inches from thei...

Page 145: ... where posted notices so require Aircraft FCC regulations prohibit using your device while in the air Switch OFF your device before boarding an aircraft Blasting Areas To avoid interfering with blasting operations turn your device OFF when in a blasting area or in areas posted Turn off two way radio Obey all signs and instructions Potentially Explosive Atmosphere Turn your device OFF when in any a...

Page 146: ...pment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter...

Page 147: ...ervice center for inspection The entire device should be recycled in compliance with Lithium Ion battery recycling standards because of the internal battery To dispose of properly call 800 822 8837 or visit www call2recycle org Always unplug the charger from the wall socket after the device is fully charged to save unnecessary power consumption A mobile device requires proper air circulation in or...

Page 148: ...ompatible charger may cause damage or defect to your device Charging temperature range is regulated between 0 C 32 F and 35 C 95 F Do not charge the phone out of recommended temperature range Charging out of recommended range might cause the generating heat or serious damage of battery And also it might cause the deterioration of battery s characteristics and cycle life Do not use or leave the dev...

Page 149: ...e in a pocket or bag without covering the receptacle of the device power plug pin metallic articles such as a coin paperclip or pen may short circuit the device and may cause an explosion Always cover the receptacle when not in use Do not charge while the device or charging cable is wet or contains moisture This can cause fire electric shock injury or damage to the device General Notice Do not pla...

Page 150: ...provided under warranty FDA Consumer Update The U S Food and Drug Administration s Center for Devices and Radiological Health Consumer Update on Mobile Phones 1 Do wireless devices pose a health hazard The available scientific evidence does not show that any health problems are associated with using wireless devices There is no proof however that wireless devices are absolutely safe Wireless devic...

Page 151: ...ssible effects of wireless device use on human health The FDA belongs to an interagency working group of the federal agencies that have responsibility for different aspects of RF safety to ensure coordinated efforts at the federal level The following agencies belong to this working group National Institute for Occupational Safety and Health Environmental Protection Agency Occupational Safety and H...

Page 152: ...ts of Radio Frequency RF energy exposures characteristic of wireless devices have yielded conflicting results that often cannot be repeated in other laboratories A few animal studies however have suggested that low levels of RF could accelerate the development of cancer in laboratory animals However many of the studies that showed increased tumor development used animals that had been genetically ...

Page 153: ...ealth effects of wireless device RF The FDA is working with the U S National Toxicology Program and with groups of investigators around the world to ensure that high priority animal studies are conducted to address important questions about the effects of exposure to Radio Frequency RF energy The FDA has been a leading participant in the World Health Organization International Electro Magnetic Fie...

Page 154: ...cating the FCC identification number on your device so you can find your device s RF exposure level in the online listing 8 What has the FDA done to measure the Radio Frequency energy coming from wireless devices The Institute of Electrical and Electronic Engineers IEEE is developing a technical standard for measuring the Radio Frequency RF energy exposure from wireless devices and other wireless ...

Page 155: ...es are harmful But if you are concerned about the RF exposure from these products you can use measures like those described above to reduce your RF exposure from wireless device use 10 What about children using wireless devices The scientific evidence does not show a danger to users of wireless devices including children and teenagers If you want to take steps to lower exposure to Radio Frequency ...

Page 156: ...ers IEEE This standard specifies test methods and performance requirements for hearing aids and wireless devices so that no interference occurs when a person uses a compatible device and a compatible hearing aid at the same time This standard was approved by the IEEE in 2000 The FDA continues to monitor the use of wireless devices for possible interactions with other medical devices Should harmful...

Page 157: ...ce keypad so you can use the speed dial function without taking your attention off the road 2 When available use a hands free device A number of hands free wireless device accessories are readily available today Whether you choose an installed mounted device for your wireless device or a speaker phone accessory take advantage of these devices if available to you 3 Make sure you place your wireless...

Page 158: ...hazard or medical emergency Remember it s a free call on your wireless device 9 Use your wireless device to help others in emergencies Your wireless device provides you a perfect opportunity to be a Good Samaritan in your community If you see an auto accident crime in progress or other serious emergency where lives are in danger call 911 or another local emergency number as you would want others t...

Page 159: ...LIMITED WARRANTY USA 07 ...

Page 160: ...hase fifteen 15 months from manufacture date Parts and Labor internal functional parts only Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety 90 days whichever is greater Replacement products and parts may be new reconditioned refurbished or otherwise factory remanufactured Replaced Products and parts will become the property of LG EXC...

Page 161: ... use of the Product in other than its normal and customary manner 2 Damage or defects of the Product resulting from abnormal use abnormal conditions improper storage exposure to moisture or dampness unauthorized modifications connection repair misuse neglect abuse accident alteration improper installation or other acts which are not the fault of LG including damage or defects of the Product caused...

Page 162: ...nally exposed parts that are scratched or damaged 11 Products operated outside published maximum ratings 12 Replacement of any consumable parts such as fuses The cost of repair or replacement under the above excluded circumstances shall be borne by you TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION Call 1 800 793 8896 and select the appropriate option from the menu Or visit our website at h...

Page 163: ...advance of initiating the arbitration by sending a letter to LG at LG Electronics U S A Inc Attn Legal Department Arbitration 1000 Sylvan Ave Englewood Cliffs 07632 You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim The notice must provide your name address and telephone number identify the product that is the subject of the claim and describe the nat...

Page 164: ...ence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law Fees Costs You do not need to pay any fee to begin an arbitration Upon receipt of your written demand for arbitration LG will promptly pay all arbitration filing fees to the AAA unless you seek more than 25 000 in damages in which case t...

Page 165: ...g an e mail to optout lge com with the subject line Arbitration Opt Out or ii calling 1 800 980 2973 You must include in the opt out e mail or provide by telephone a your name and address b the date on which the product was purchased c the product model name or model number and d the IMEI or MEID or Serial Number as applicable the IMEI or MEID or Serial Number can be found i on the product box ii ...

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