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Appendix
Question
Answer
I cannot see photos or PDFs.
● Check the current settings of
Regional and Language Options
in MS
Windows and change the fi le name to be consistent with the language, then
reregister the fi le in the library. For example, photos with a name in Korean
may not be seen when the language is set to English.
After changing the time on
the Windows-based machine
on which SuperSign Player is
installed, I found that it changed
back.
● First check whether
EWF
was disabled when you changed the time setting.
● If it was enabled, disable it and then try again.
● Also check for the time sync option by right-clicking the Windows taskbar
and opening the Date/Time dialog menu. With this option checked, the time
will regularly reset according to the timeline selected by the user. If you
do not want to use this function, select the Internet Time tab on the menu
screen and uncheck the "Automatically synchronize with an Internet time
server" item.
After I sent content while
SuperSign Player was playing a
video, the video was disrupted.
● This could be caused by the network status. Please retry the transfer
when no content is playing in the player.
I lost the administrator password
of SuperSign Manager.
● Once lost, the password cannot be restored. In that case, you will need to
initialize the administrator account.
● To initialize the administrator account, type
"1234567890init"
in the
password fi eld.
Where can I get SuperSign Play-
er programs or their driver fi les?
● Visit and check SuperSign supporting website (http://www.lgsupersign.com)
A message reading "
as the web
server is not operational, the
program will be terminated
"
appeared.
● This means the web server was not properly installed when SuperSign
Manager was set up. Even if another web server is available, SuperSign
Manager may not work properly. If you have another web server already in
use, delete it, or check whether the 6080 port is being used.
● Make sure the fi rewall is disabled on the Advanced tab in Windows Firewall.
Playback on Flash fi les is too
slow.
● This may be caused by the following:
The size of the Flash fi le is too large.
Too many objects are being attempted to be animated at the same time.
The space where objects are being animated is larger than recommended.
Frequently Asked Questions (FAQs)
