119
APPENDIX
ENGLISH
Frequently Asked Questions
If the program is not working properly, refer to the information below before contacting the Service
Center.
Question
Troubleshooting
I clicked Scan, but I
cannot find players.
•
Check that the SuperSign Player is turned on.
•
Check that the SuperSign Player is working.
•
Check the network cable of the SuperSign Player. Check the
network IP settings of the SuperSign Player. Set the network IP
of the SuperSign Player manually.
Data saved in the
local disk (C:) of the
SuperSign Player disap-
peared.
The SuperSign Player uses the Enhanced Write Filter (EWF) to
protect the program. If the EWF is set to
“Enable”
, the user can
only temporarily save data onto the local disk. When the SuperSign
Player restarts, the EWF deletes the data that was temporarily
saved. If you don't want to use the EWF, set it to
“Disable”
on the
Player menu.
I cannot open Microsoft
Office files in the Super
-
Sign Player.
Check that the Microsoft Office program is installed properly. If the
EWF is set to
“Enable”
, the installation may not continue prop-
erly. Set EWF to
“Disable”,
and retry installing the program. It is
recommended that you set EWF to
“Enable”
once the installation
is complete.
The schedule transmit-
ted to the player does
not start playing at the
scheduled time.
Check that the system time set in the SuperSign Manager and the
SuperSign Player are the same. If the time is different, synchronize
the settings and re-transmit the schedule.
Characters in the RSS,
text and message are
not displayed properly.
Refer to the Regional and Language Options, and change the sys-
tem language accordingly.
Picture and PDF files
are not displayed.
Refer to the settings under the Regional and Language Options of
the media player's operating system, change the file name in the
specified language, and re-register it to the Library. For instance,
if the language is set to English and the picture file is named in
Korean, the image may fail to display.
