Solving digibox problems
39
Problem
Possible reason
What to do now
You've forgotten
your PIN.
Call your broadcaster's helpdesk. For your broadcaster's
helpdesk number, select the Telephone Numbers option
from the Services screen.
Make sure the mains lead is properly plugged in and
your set is switched on.
Press the SKY button on your remote control handset.
Press the SKY button on your remote control handset.
Nothing is
happening.
Your remote control
handset works with
the TV but not with
satellite.
Your set is not
plugged into the
mains.
Your set is switched
off (the standby (
r
r
)
indicator is red).
Someone has
pressed TV/AV on
your remote control
handset.
Check the TV GUIDE listings to see when the channel
is available.
You can't find a
channel you have
previously watched.
The channel only
broadcasts for part
of the day.
Check it is your Sky Viewing Card. Check it is in the right
way up. Check that your card is not damaged. If the
problem continues, call your broadcaster's helpdesk. For
your broadcaster's helpdesk number, select the
Telephone Numbers option from the Services screen.
Invalid card
message.
Your cannot
recognize your Sky
Viewing Card.
Check that your TV and VIDEO recorder are correctly
tuned to your set.
For further information, refer to your set and VCR
instruction books.
In some cases your set may need re-tuning. Call your
broadcaster's helpdesk for further advice. For your
broadcaster's helpdesk number, select the TELEPHO-
NE NUMBERS option from the SERVICES screen.
On-screen
interference.
TV or VIDEO
recorder not
correctly tuned.
