39
If a failure occurs in the appliance, check the following before contacting the Service Centre.
Symptoms
Cause
Solution
The appliance does
not operate.
is the power plug
unplugged from the
outlet?
•
Plug it into the outlet properly.
fan is noisy even on
the lowest speed.
Did dust accumulate in
the ultra fine filter?
•
Clean the ultra fine filter
properly.
Did dust accumulate in
the Allergen Collection
Care filter?
•
Replace the whole filter.
The indoor air is not
purified well enough.
is the indoor
contamination severe?
•
Ventilate the indoor air before
you use the product.
Did dust accumulate in
the ultra fine filter?
•
Clean the ultra fine filter
properly.
Did dust accumulate in
the Allergen Collection
Care filter?
•
Replace the filter.
Are you using it in a place
that is too spacious or too
open?
•
Use a product that fits the size
of the room.
•
Avoid a well-ventilated place
such as a gate, window, etc.
is there any obstacle
nearby?
•
remove the obstacle.
is the appliance installed
at a corner?
•
Move the appliance and install
it again.
There is a
odour
,
but the Light of air
quality does not
change.
is the Light of air quality
turned on red or orange?
•
The color of overall air quality
is determined based on
whichever is worse between
the particles concentration and
odour (gas) concentration.
Check if the particles
concentration is worse than
before.
•
The Odour(gas) sensor is
designed to detect harmful
gases. Strong food odours
may not register as harmful,
but the Deodorizing Care
Filter will minimize them.
TROuBLeSHOOTiNG
Summary of Contents for AS65GD Series
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