6.
P
LACING A CALL
6.1
Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource
of the system,
Call Transfer
. You can screen the transfer with
the receiving party (
Screened Call Transfer
) or complete the
transfer without screening (
Unscreened Call Transfer
).
Transferred calls, internal or external, are place in
Transfer
Hold
. These calls will receive Music on Hold (
MOH
) and will
recall if not answered in a timely manner.
If an
Unscreened Transfer
call encounters an error or DND, it
may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
6.2
Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of
several holding states. In System Hold, other non-restricted
stations may pick-up the call. In Exclusive Hold, only the holding
station may pick-up the call.
The system is assigned a preferred hold type (System or
Exclusive). You may override this
Hold Preference
by pressing
the
HOLD
/
SAVE
button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the
holding station and other iPECS Phone users.
There are also user operations such as pressing a
DSS
/
BLF
button that will place a call in
Automatic Hold
.
Calls will remain in the held state for a period and then recall the
user. This
Hold Recall
is provided with a different ring signal. If
not answered in a timely manner, the Attendant will receive
Attendant Hold Recall
.
To Transfer an active call:
Press
TRANS
/
PGM
,
Call the transfer party,
Unscreened Call Transfer- Hang-up,
Screened Call Transfer
– When call is answered or Splash tone
is heard, announce the call then hang-up.
To place a call on Hold:
Press
HOLD
/
SAVE
.
