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Leyard Planar UltraRes Series, User Manual

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Planar UltraRes Series User Manual

1

Introduction

The Planar® UltraRes™ Series displays raise the bar for commercial 4K. Offered in 75”, 
86”, and 98”, these Ultra HD displays produce resolution and picture quality never 
before seen in large format LCD displays. Designed specifically for resolution-rich 
commercial applications, Planar UltraRes Series displays offer the image quality, 
connectivity, industrial design and configuration options required in high profile 
offices, leading control rooms, collaboration rooms and digital branding installations.

Features of the Planar UltraRes Series displays include:

• Best-in-class image and color quality for native and upscaled content

• Cutting edge video performance supporting up to 4K @ 60Hz with 

DisplayPort 1.2 and HDMI 2.0

• Planar® MediaPlex™ Plus Processing for advanced multi-source viewing and 

image adjustment control

• Next generation 4K compatibility

• Advanced design for function and style

• Fully integrated multi-touch models available

• Fanless, whisper-quiet

Summary of Contents for Planar UltraRes Series

Page 1: ...Planar UltraRes Series User Manual UR7551 MX UR8651 MX UR9851 ...

Page 2: ...the Company shall not be liable for errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Warranty and Service Plans Planar warranty and service plans will help you maximize your investment by providing great support display uptime and performance optimization From post sale technical support to a full ...

Page 3: ...ry Kit 8 Planar UltraRes Series Standard Inputs 9 Installing the Displays 10 Installing the Planar Profile Mounting System 11 Installing OPS Expansion Optional 24 Supported Graphics Cards 25 Operating the Display 26 OSD Keypad 26 Remote Control Receiver 27 LED Indicators 28 Using the Display in Portrait Mode 28 Using the Display in Flat or Tilted Orientation 28 Using the Remote Control 29 IR Comma...

Page 4: ...MultiTouch Driver 69 Planar UltraRes Remote Monitoring Software 70 Remote Monitoring Home 70 Remote Monitoring System Information 70 Remote Monitoring Inputs and Views 71 Remote Monitoring Audio 72 Remote Monitoring Presets 73 Remote Monitoring Panel Brightness and Power 74 Remote Monitoring Notifications 75 Remote Monitoring System Settings 76 Remote Monitoring Access Control 77 External Control ...

Page 5: ...raRes Series User Manual iii UR8651 MX 88 UR8651 MX Touch 89 UR9851 90 UR9851 Touch 91 Troubleshooting During Installation 92 Error Codes 92 Symptoms Possible Causes and Solutions 93 Accessing Planar s Technical Support Website 96 ...

Page 6: ...Table of Contents iv Planar UltraRes Series User Manual ...

Page 7: ...al design and configuration options required in high profile offices leading control rooms collaboration rooms and digital branding installations Features of the Planar UltraRes Series displays include Best in class image and color quality for native and upscaled content Cutting edge video performance supporting up to 4K 60Hz with DisplayPort 1 2 and HDMI 2 0 Planar MediaPlex Plus Processing for a...

Page 8: ... dealer for inspection WARNING Wall mounts must be secure If the display is hung on a wall the wall must be strong enough to hold it Simply mounting it to wallboard or wall paneling won t be adequate or safe Caution The screen could be damaged by heavy pressure Slight pressure on the LCD will cause distortion of the image Heavier pressure will cause permanent damage Displays should be mounted wher...

Page 9: ...tlet consult an electrician for the replacement of the obsolete outlet 9 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from any of the displays 10 Only use the attachments accessories specified by the manufacturer 11 Unplug all displays during lightning storms or when unused for long periods of time 12 You must fo...

Page 10: ... between the electrodes of the liquid crystal which causes a negative color video image color inverted and brightness inverted version of the previous image to be retained when a new image is displayed This behavior is true for any LCD device from any LCD manufacturer TIR is not covered under warranty See standard warranty terms and conditions for details Here are some guidelines to help you avoid...

Page 11: ... LCD display will be installed in a recessed area with an LCD surround or enclosure ensure adequate openings are applied for proper air flow and ventilation It is up to the installer to ensure that display placement is changed thermal shielding is provided and or additional ventilation is provided to keep the display within its nominal operating parameters Maximum ambient operating temperatures fo...

Page 12: ...ength and longer screws could puncture parts inside the display Prior to installation make sure you know where all of the mounting points are located Follow all safety precautions outlined in the VESA Installation manual Verify the parts received with the list shown in the VESA Installation manual Cleaning the Display If dust has collected on the power plug remove the plug from the outlet and clea...

Page 13: ... box 1 LCD mounts optional If ordered this will be inside a separate box inside the LCD box Note If you do not use Planar s mounts you need to ensure the mounts that you purchase can adequately support the display 1 Mounting template Used to line up where the wall mounts will be installed This is included with Planar s optional LCD mounts 2 ...

Page 14: ...User Manual touch drivers and USB to serial driver 1 USB cable Connects to a PC for touch functionality touch models only and serial commands all models 1 Remote control Used to control the display 2 AA batteries are included but not installed 1 Carrying Strap For lifting and carrying the display using three people 2 Planar TouchMark Single License Key Card Annotation and whiteboarding software to...

Page 15: ... HDCP 2 2 HDMI 2 HDMI 4K 60Hz HDCP 2 2 HDMI 3 HDMI 4K 30Hz HDMI 4 HDMI 4K 30Hz DP OUT DisplayPort Out DP IN DisplayPort In 4K 60 Hz OPS 4K 60Hz Note Only one HDCP 2 2 source can be displayed at a time If HDMI 1 and HDMI 2 are both being shown on the display at the same time only HDMI 1 will support HDCP 2 2 content LINE AUDIO OUT RS232 USB B SPDIF AUDIO OUT IR LAN USB A ...

Page 16: ...display must be installed on a flat surface If you ordered the optional wall mounts use the supplied UltraRes mounting template for the center point of the display as well as for top and bottom bracket installation The wall mounts for a landscape and portrait installation look very similar The process to install them is almost exactly the same The only difference is the way in which you use the wa...

Page 17: ...purchase the correct hardware needed to support the display mounted to that structure Caution If the unit being installed is fitted with a touch input device it is important that the touch frame is not used to lift the unit Also the unit should never be placed on the touch frame to support the unit 1 Find the center point of the display on the wall where you intend to install it 2 Draw a short abo...

Page 18: ...to determine the center points of the wall mounts The V notches are labeled Short Center and Long Center Use the Short Center hole for a landscape display and the Long Center hole for a portrait display Use the appropriate V notch to align with the horizontal line drawn in the previous step Center notch alignment ...

Page 19: ...mb You may wish to screw the template in place to make the next steps easier Note If you are installing a landscape display and the template is too long you can break the template at the notch below the L BTM hole 5 Let the template hang vertically so it is plumb as the bottom hole in the template determines where the bottom mount will be installed 6 Mark the center of the hole at the bottom of th...

Page 20: ...le up with the bottom hole you marked on the wall This time use the LONG CENTER for a landscape panel and the SHORT CENTER for a portrait panel Ensure that the template is flat against the wall and level 9 Mark hole locations for the bottom mounts One side should use the next hole in from the TOP labeled hole and the other should use the next inward hole from P BTM for landscape or L BTM for portr...

Page 21: ...e top wall mount with the screw hole drilled from the template Note This picture shows mounts for a landscape installation 11 Tighten the screw into the mount 12 Use a level to make sure the mount is level 13 Then install additional screws as needed Note Screws installed near the mount hooks provide the best support ...

Page 22: ...ltraRes Series User Manual 14 Install the bottom mount brackets such that the holes marked earlier line up with the inner bottom hole on the bottom mount bracket Ensure the bottom mounts are level and install at least one additional screw in each bottom mount ...

Page 23: ...rofile Mounting System Planar UltraRes Series User Manual 17 15 Using three physically capable people carefully hang the back of the display onto the top wall mount bracket using the square brackets on the back of the display ...

Page 24: ...t of the display As an alternative you can use the optional lift blocks along with a lift assist mech anism to lift the panel into place For details refer to Using the Lift Blocks on page 19 16 On the bottom wall mounts there is locking hardware on the bottom of each mount Push the hardware up and finger tighten the captive screws on the bottom to secure the display to the wall ...

Page 25: ...nel using the provided M8 x 35 pan head screws 2 Securely attach your lift mechanism to the eyehooks a Spreader bar attachment A spreader bar allows for a small lift profile and less stress on the panel and eyehooks than a single point attachment This is the preferred method Spreader Bar Lift Landscape Spreader Bar Lift Portrait ...

Page 26: ...p of the panel and the support lines should not be less than 45 degrees 3 Lift the panel into place 4 Detach the upper half of the lift block from the lower half by removing the two vertical screws This leaves the bottom half attached to the panel but hidden Singe Point Lift Landscape Singe Point Lift Portrait ...

Page 27: ...and Bracket The kickstand bracket is used for service mode without having to remove the display from the wall Use the following instructions to put the display in service mode 1 Loosen the captive locking screws on both sides of the bottom mount and let the brackets hang down freely ...

Page 28: ...s User Manual 2 Pull the display out and then swing the kickstands down to hold it in place The kickstands will nest into the bottom mount brackets Make sure to use both kickstands as using only one can cause stresses in the panel that could cause damage ...

Page 29: ...le length performance may vary between different cables and sources The recommended maximum DisplayPort length is 3m for DisplayPort 1 2 and 5m for DisplayPort 1 1 HDMI cable length is recommended as follows 4K 50 60Hz 5m maximum 4K 24 25 30Hz 15m maximum 1080p 60Hz and lower resolutions 30m maximum ...

Page 30: ...s HDBaseT receivers etc To install an OPS device remove the protective cover on the display and slide the device firmly into position When installed the OPS device will be connected internally to the display No external video or power cables are required For convenience two Type A USB 2 0 ports and one Type A USB 3 0 port are provided on the side I O panel below the OPS slot When an OPS device is ...

Page 31: ...tures Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort or HDMI connection Four output graphics cards that can output synchronized genlocked 1920 x 1080 outputs at up to 60 Hz Cards that support Planar s support timings as listed in the following section Signal Compatibility on page 79 Caution Before you purchase a graphics card for your source contact your Sales Representative to...

Page 32: ... Keypad The OSD keypad is located on the rear of the display OSD Keypad Buttons Key Descriptions Power Power on Power off Menu Left Decrease value Menu Right Increase value Menu Up Increase volume Menu Down Decrease volume Menu Menu Exit SRC Source selection toggle ...

Page 33: ... Planar UltraRes Series User Manual 27 Remote Control Receiver The remote control receiver is located near the keypad on the rear of the display Use the IR extender cable for operating the remote from the front of the display ...

Page 34: ...Caution Improper ventilation may shorten the life of the display Using the Display in Flat or Tilted Orientation The display is not recommended for use in flat orientation for tabletop floor or ceiling installations LCD panels of this size are at risk of panel deflection which can cause cosmetic sagging brightness uniformity issues a shortened life span and malfunction of optional touch sensors In...

Page 35: ...Using the Remote Control Planar UltraRes Series User Manual 29 Using the Remote Control Below is a picture of the remote control See the following page for button descriptions and Hex codes ...

Page 36: ...ault address is 1785 0x06F9 binary 00000110 11111001 16 data bits eight 8 bits for the command followed by the logical inverse of the command An end pulse a modulated pulse of 0 56 ms similar to the modulated pulse in the 0 and 1 bits The end of the modulated pulse constitutes the end of the data transmission The carrier frequency is 38 kHz with the modulated pulses having a 33 duty cycle Commands...

Page 37: ...on 3 4 1785 15 0x06F90FF0 Number button 4 5 1785 16 0x06F910EF Number button 5 6 1785 17 0x06F911EE Number button 6 7 1785 20 0x06F914EB Number button 7 8 1785 25 0x06F919E6 Number button 8 9 1785 27 0x06F91BE4 Number button 9 0 1785 18 0x06F912ED Number button 0 VOL 1785 28 0x06F91CE3 Volume increase VOL 1785 33 0x06F921DE Volume decrease MUTE 1785 32 0x06F920DF Audio mute COLOR 1785 19 0x06F913E...

Page 38: ...ted by the remote and accepted by the display can be configured This is useful if there are multiple Planar displays and you would like each remote to work only with one of the displays It can also be used if IR interference with another device such as a DVD player is occurring TOP 1785 30 0x06F91EE1 Selects the top line in the current menu ZONE 1 1785 35 0x06F923DC Selects the input for Zone 1 ZO...

Page 39: ...C switch is set to 3 Press the ON button on the remote or the power button on the keypad Turning the Display Off With the power on press the OFF button on the remote or the power button on the keypad to put the LCD panel in a standby mode To turn off power completely turn the AC switch to O or disconnect the AC power cord from the power outlet Note The display may automatically turn off the backli...

Page 40: ...current zone you can navigate through the on screen menu see page 36 Alternatively you can use the remote or keypad as described next Remote Press the Zone 1 Zone 2 Zone 3 or Zone 4 buttons on the remote After selecting the desired zone you can press the source button DP HDMI 1 HDMI 2 HDMI 3 HDMI 4 or OPS This action will also select the active audio source For example to change Zone 3 to OPS pres...

Page 41: ...MENU The MAIN menu appears 2 Within the menu use and ENTER to navigate through the menus and adjust options 3 Press PREV on the remote control or MENU on the keypad to return to the previous menu To exit the menu system press MENU on the remote control or continue to press MENU on the keypad until the main menu is reached ...

Page 42: ...ayouts submenu refer to page 37 Note You can only use 4K 60Hz in Single mode Zone 1 Select the source displayed in Zone 1 Options HDMI 1 HDMI 2 HDMI 3 HDMI 4 DP OPS Default HDMI 1 Note If HDMI1 was selected as another source OPS cannot be selected If OPS was selected as another source HDMI1 cannot be selected Zone 2 Select the source displayed in Zone 2 Options HDMI 1 HDMI 2 HDMI 3 HDMI 4 DP OPS D...

Page 43: ... 1 HDMI 2 HDMI 3 HDMI 4 DP OPS Default HDMI 4 Note If HDMI1 was selected as another source OPS cannot be selected If OPS was selected as another source HDMI1 cannot be selected Auto Scan Sources Select whether the display will automatically scan for a valid source on any zone that currently does not have a source Options On Off Default Off Dual Select from two dual source layout options The layout...

Page 44: ...raRes Series User Manual PIP Select from four PiP Picture in Picture layouts The layout in orange will be the active layout displayed when the Multi Source View is set to PiP PIP Size Select the size of the PiP Picture in Picture window ...

Page 45: ...is menu are saved per input The zone s corresponding input source is shown in the title bar and the graphic beneath that shows which zone is being adjusted in the current Multi Source View mode and Advanced Layout setting if applicable The current zone can be changed via the menu or by using the ZONE 1 4 keys on the remote control Note Changing the Current Zone setting via the ZONE 1 4 keys also c...

Page 46: ...t 5 Noise Reduction Turn on noise reduction processing Options Off Low Medium High Default Off Diagnostic Color Set the image to monochrome This setting is for use in adjustments to a test pattern and is not stored Options Off Red Green Blue Default Off Color Space Set the color space of the image Options REC601 REC709 RGB RGB Video Auto Default Auto Color Temperature Set the color temperature of ...

Page 47: ...efault 2 2 Content Rotation Rotate the image on the display Options None 90 180 270 Default None Aspect Ratio Set how the source is treated when the aspect ratio of the input is different than the aspect ratio of the zone it is in If the image does not fill the zone completely the extra margins are black Options Auto 16 9 4 3 Fill Screen Native Letterbox Default Auto Overscan Set the percentage of...

Page 48: ...in the title bar Options Zone 1 Zone 2 Zone 3 Zone 4 Default Zone 1 Note Changing the Audio Select setting via the ZONE 1 4 keys also changes the Current Zone setting Volume Set the volume of the audio Range 0 100 Default 50 Bass Set the bass level Range 0 100 Default 50 Note This setting applies only to the internal speakers and cannot be adjusted for the Line Out connector Treble Set the treble ...

Page 49: ...s Series User Manual 43 Balance Set the audio balance Range 0 100 Default 50 Enable Internal Speakers Disable or enable the built in speakers Options On Off Default On Mute Mute or unmute the audio Options On or Off Default Off ...

Page 50: ...ling settings You can save up to 10 presets using this menu more can be saved via the serial command interface If a preset is saved it will appear as Preset 1 Preset 2 and so on If it is not saved it will appear as Empty Recall Apply the setup from the selected preset Range Preset 1 Preset 10 Save Save the current setup for later recall Range Preset 1 Preset 10 Delete Delete the selected preset Ra...

Page 51: ...s User Manual 45 Advanced Settings Menu Panel Brightness Submenu Intensity Set the intensity of the LCD backlight Range 0 100 Default 75 Local Dimming Turn on or off the local dimming function if supported by the display Options On Off Default On ...

Page 52: ...is detected or when any key is pressed on the keypad or IR remote Power Saving Delay Set the number of minutes to delay before initiating the power saving mode action if any Options 1 Minute 5 Minutes 15 Minutes 30 Minutes 60 Minutes Default 5 minutes Power On Delay Select the amount of time to delay before turning on the display Depending on the electrical capabilities at the installation site it...

Page 53: ... address You can use the number keys on the remote to enter this information Subnet Mask The current subnet mask You can use the number keys on the remote to enter this information Default Gateway The current default gateway You can use the number keys on the remote to enter this information DNS Server The current DNS server You can use the number keys on the remote to enter this information Note ...

Page 54: ...ast keypress before the OSD menu automatically closes If set to Off the menu never automatically closes Options Off 10 Seconds 30 Seconds 60 Seconds 120 Seconds 240 Seconds Default 60 Seconds Allow Pop Up Messages Suppress messages that pop up automatically When set to No the source status message and the volume slider bar will not be displayed Options Yes or No Default Yes Allow Splash Screen Ena...

Page 55: ...gs Menu Planar UltraRes Series User Manual 49 Schedule Submenu Blank Screen Color Select the color to display when there is no signal in a zone Options Black White Gray Red Green Blue Cyan Magenta Yellow Default Black ...

Page 56: ...unless a DNS server is programmed This is done via the DNS Server setting in the Network menu or the serial command interface Set Event 1 Event 20 Event Enabled Turns on the event If disabled the settings are saved so that the event can be re enabled Frequency The frequency of the event Options are Daily Weekly Weekdays Weekends Action The action to take for the event Options are Turn On Turn Off ...

Page 57: ...rogram the EDID information for the selected connector based on the selections in the EDID submenu EDID Type Set the EDID type to determine the base EDID used for the current connector 4K60 selects an EDID format compliant with HDMI 2 0 and DP 1 2 4K30 selects an EDID format compliant with HDMI 1 4b and DP 1 1 1080P selects an EDID format compliant with HDMI 1 3 and DP 1 1 Options 4K60 4K30 1080P ...

Page 58: ...esh Rate Options Disabled Enabled Note This setting should only be enabled by advanced users Pixel Clock The value of the pixel clock in megahertz Range 0 600 00 in 0 01 increments Horizontal Blanking The number of non active pixel clocks in a line Range 0 1023 Horizontal Front Porch The number of pixel clocks in the horizontal front porch Range 0 1023 Horizontal Sync Width The number of pixel clo...

Page 59: ...nstallers to achieve exact color point targets on the display In some cases the target color coordinates may not be achievable In this case an asterisk will appear next to the color coordinate value Note The white color point should be adjusted before adjusting the other color points Revert to Factory Reset the EDID type and timings to the default values for the selected connector ...

Page 60: ... 4 keys on the remote control Note Changing the Current Zone setting via the ZONE 1 4 keys also changes the Audio Select setting White x Adjust the x coordinate of the white color point Range 0 000 0 800 White y Adjust the y coordinate of the white color point Range 0 000 0 800 Red x Adjust the x coordinate of the red color point Range 0 000 0 800 Red y Adjust the y coordinate of the red color poi...

Page 61: ...ta y Adjust the y coordinate of the magenta color point Range 0 000 0 800 Yellow x Adjust the x coordinate of the yellow color point Range 0 000 0 800 Yellow y Adjust the y coordinate of the yellow color point Range 0 000 0 800 Copy to All Zones Copy the color coordinate settings for the current zone and the current Color Gamut setting to all other zones Revert to Defaults Reset the color coordina...

Page 62: ... to the diagrams below for example setting values in a 3 x 4 tiled wall Note When using the Content Rotation feature the Tiling settings must be adjusted differently in order to display the image properly Refer to the examples below Example 1 0 Degree Rotation Wall Width 3 Wall Height 4 Unit Row 1 Unit Column 1 Unit Row 1 Unit Column 2 Unit Row 1 Unit Column 3 Unit Row 2 Unit Column 1 Unit Row 2 U...

Page 63: ... Height 4 Unit Row 4 Unit Column 3 Unit Row 4 Unit Column 2 Unit Row 4 Unit Column 1 Unit Row 3 Unit Column 3 Unit Row 3 Unit Column 2 Unit Row 3 Unit Column 1 Unit Row 2 Unit Column 3 Unit Row 2 Unit Column 2 Unit Row 2 Unit Column 1 Unit Row 1 Unit Column 3 Unit Row 1 Unit Column 2 Unit Row 1 Unit Column 1 ...

Page 64: ... Height 3 Unit Row 3 Unit Column 1 Unit Row 2 Unit Column 1 Unit Row 1 Unit Column 1 Unit Row 3 Unit Column 2 Unit Row 2 Unit Column 2 Unit Row 1 Unit Column 2 Unit Row 3 Unit Column 3 Unit Row 2 Unit Column 3 Unit Row 1 Unit Column 3 Unit Row 3 Unit Column 4 Unit Row 2 Unit Column 4 Unit Row 1 Unit Column 4 ...

Page 65: ... Height 3 Unit Row 1 Unit Column 4 Unit Row 2 Unit Column 4 Unit Row 3 Unit Column 4 Unit Row 1 Unit Column 3 Unit Row 2 Unit Column 3 Unit Row 3 Unit Column 3 Unit Row 1 Unit Column 2 Unit Row 2 Unit Column 2 Unit Row 3 Unit Column 2 Unit Row 1 Unit Column 1 Unit Row 2 Unit Column 1 Unit Row 3 Unit Column 1 ...

Page 66: ... Unit Column Unit Row Selects the location of the current display within the tiled wall Default Column 1 Row 1 Frame Compensation When enabled the image is scaled to compensate for the width of the display s bezel using the Frame Width and Frame Height parameters See Frame Compensation Examples on page 61 Options Disable Enable Default Disable Frame Width Frame Height Selects how many lines pixels...

Page 67: ...UltraRes Series User Manual 61 Frame Compensation Examples Below are examples with the Frame Compensation feature enabled left and disabled right Note that the eagle s eye is noticeably different when Frame Compensation is disabled ...

Page 68: ...eries User Manual Test Patterns Submenu This menu selects a test pattern to show on the display for diagnostic purposes Test Patterns Options Black Gray White Red Green Blue Magenta Yellow Cyan Gray Ramp Red Ramp Blue Ramp Color Bar Checkerboard ...

Page 69: ...e USB B connector Enable Status LED When enabled the status LEDs on the back of the display behave as indicated on page 28 When disabled the status LEDs are always turned off Options Disable Enable Default Enable Pixel Orbit Create slight frame motion to help avoid image retention Options Enable Disable Default Disable MEMC Enable motion estimation motion compensation frame interpolation This impr...

Page 70: ...tore All Settings from USB Restores all settings in the display from a USB flash drive The settings file must be named Planar settings bin and must be located in the root folder of the USB flash drive Note A USB flash drive must be inserted into the USB A connector prior to using this feature The USB flash drive must be formatted as FAT32 This feature will not work with the NTFS file system Save D...

Page 71: ... Menu Planar UltraRes Series User Manual 65 Information Menu System Information Submenu This menu displays version information for all programmable parts in the system It also contains the model and serial number ...

Page 72: ...Menu 66 Planar UltraRes Series User Manual Image Information Submenu This menu displays image details for the current zone If more than one zone is available you can change zones by setting the Current Zone option ...

Page 73: ...formation Menu Planar UltraRes Series User Manual 67 Error Log Submenu This menu displays a chronological list of system errors that have occurred For a list of possible errors see Error Codes on page 92 ...

Page 74: ...touch functionality is configurable via the Touch Control setting Touchscreen MultiTouch Driver Installation 1 With the PC on plug in the USB memory stick to the USB port on your PC 2 Locate and open the USB drive 3 Double click on the mt_driver_kit xxxxxx exe to install the driver 4 Follow installation prompts until driver installation is complete Once driver installation is complete the touchscr...

Page 75: ...n to factory default settings Utility Diagnose Starts the MultiTouchDoctor program This can be used to troubleshoot issues with the touchscreen Options Default settings on options have the following programs enabled Tuio Support Flash Tuio Support Handwriting Optimization Enable Windows Native Touch Enable Mouse Keyboard Simulation and Launch When Windows Starts Up Flexible Scan Rate is at a defau...

Page 76: ... as well as provides some additional features Remote Monitoring Home Launch a web browser Enter the IP address shown in the Network menu see page 47 If successful you should see the Remote Monitoring System Information page Remote Monitoring System Information This page displays version information for all programmable parts in the system It also contains the model and serial number For the OSD eq...

Page 77: ...eries User Manual 71 Remote Monitoring Inputs and Views This page shows how the sources will be laid out on the screen based on the current Multi Source View and Advanced Layouts selections For the OSD equivalent refer to Inputs and Views Menu on page 36 ...

Page 78: ...aRes Series User Manual Remote Monitoring Audio This page enables you to make audio adjustments to the selected zone Note Volume Bass Treble and Balance do not apply to the S PDIF output For the OSD equivalent refer to Audio Menu on page 42 ...

Page 79: ...ge more can be saved via the serial command interface Only presets that contain saved data are shown in the table with buttons to recall or delete the corresponding preset The controls below the table enable you to save a new preset or overwrite an existing preset with the current display settings To save or overwrite a preset enter the preset number to save or overwrite optionally enter a custom ...

Page 80: ...nar UltraRes Series User Manual Remote Monitoring Panel Brightness and Power This page enables you to make adjustments to the brightness and power settings For the OSD equivalents refer to Panel Brightness Submenu on page 45 and Power Submenu on page 46 ...

Page 81: ... Server The name of the outgoing SMTP server Obtain this information from your ISP Connection Encryption Selects the appropriate encryption method required by the SMTP server Port Selects the port that the SMTP server uses Authentication Use Auto unless directed by your ISP or network administrator User Name Login username for the SMTP server Password Login password for the SMTP server Email From ...

Page 82: ...e Selected Occurs when a different input source is selected for any of the zones Note Each event can be sent to one or more recipients To add multiple email addresses separate them by a space Test Email Sends a test of the selected email notification This is useful for verifying that your email account settings are setup correctly If the test email fails you can use the View Last 10 Log Messages b...

Page 83: ...other than the following require Admin level access Power On Off System Information Inputs and Views Multi Source View Zone inputs Presets Recall Audio Volume Mute Panel Brightness and Power Panel Brightness With the exception of System Information all functions listed above require User level access If no password is set for either access level all functions can be accessed By default there are n...

Page 84: ...onses to those commands The same set of commands can be sent over RS 232 USB TCP or UDP See the Planar UltraRes Series RS232 User Manual for more information Using discrete infrared IR codes to program a third party remote control See IR Command Protocol on page 30 Using the Planar UltraRes Remote Monitoring software to access the settings in the OSD as well as some additional features via a web b...

Page 85: ...x VESA CVT 1024x768 60 48 363 65 000 x x x VESA DMT 1024x768 70 56 476 75 000 x x x VESA DMT 1024x768 75 03 60 023 78 750 x x x VESA DMT 1024x768 85 03 68 677 94 500 x x x VESA DMT 1152x864 70 012 63 851 94 500 x x x VESA DMT 1152x864 75 67 500 108 000 x x x VESA DMT 1152x864 84 999 77 094 121 500 x x x VESA DMT 1280x768 49 929 39 593 65 250 x x x VESA CVT 1280x768 59 995 47 396 68 250 x x x VESA ...

Page 86: ... x x CEA 861 F VIC 16 with vertical parameters doubled 2560x1440 59 951 88 787 241 500 x x x VESA CVT R 2560x1600 59 972 98 713 268 500 x x x VESA CVT R 3840x2160 24 52 438 209 750 x x x VESA CVT R 3840x2160 30 65 688 262 750 x x x VESA CVT R 3840x2160 50 110 500 442 000 x x VESA CVT R 3840x2160 60 133 313 533 250 x x VESA CVT R Apple Mac 640x480 66 59 x x x 832x624 75 087 49 107 55 000 x x x 1024...

Page 87: ... 50 56 250 148 500 x x x SMPTE 274M CEA 861 F Format 31 1080p 60 67 500 148 500 x x x SMPTE 274M CEA 861 F Format 16 UHDTV 3840x2160 24 54 000 297 000 x x x CEA 861 F Format 93 HDMI 1 4b VIC 1 3840x2160 25 56 250 297 000 x x x CEA 861 F Format 94 HDMI 1 4b VIC 2 3840x2160 30 67 500 297 000 x x x CEA 861 F Format 95 HDMI 1 4b VIC 3 3840x2160 50 67 500 297 000 x CEA 861 F Format 96 4 2 0 sub samplin...

Page 88: ... Color Subsampling Support Video Timing Input RGB 4 4 4 Supported YUV 4 4 4 Supported YUV 4 2 2 Supported YUV 4 2 0 Supported 4K 50 60 Hz DP x x x 4K 50 60 Hz HDMI 1 2 OPS x x x x 4K 50 60 Hz HDMI 3 4 All Other Supported Timings Any x x x ...

Page 89: ...lion 10 bit depth Connectivity Standard Inputs DisplayPort 1 2 HDMI 2 0 x 2 HDMI 1 4 x 2 OPS Audio Output Line out S PDIF Control and Monitoring LAN RJ45 RS232 In IR Keypad Planar UltraRes App Mechanical Display Dimensions Unmounted and Mounted Standard ERO 66 5 x 38 1 x 3 4 1690mm x 968mm x 86 6mm Touch 67 9 x 39 5 x 3 86 1724mm x 1003mm x 98 1mm Standard ERO 76 3 x 43 6 x 3 41 1937mm x 1108mm x ...

Page 90: ...akers 10W x 2 built in Usage Recommended Usage 24x7 Backlight E LED E LED D LED Backlight Life 30 000 hours min Power Source Power Consumption Typ 200W 230W 410W BTUs hr Typ 200W x 3 42 BTU 684 BTU hr 230W x 3 42 BTU 787 BTU hr 410W x 3 42 BTU 1402 BTU hr Standby Power Consumption 1 2W Input Voltage Frequency AC 100V 240V 50 60 Hz Environment Storage Temperature Min 4 F Max 140 F 20 C 60 C Operati...

Page 91: ...t Anti glare AG Anti reflective AR Glass Type 2mm Corning Gorilla Glass 3mm soda lime Touch ERO T models only Touch Technology IR Supporting OS Windows 7 8 10 Vista XP Mac OSX and Linux Item UR7551 MX UR7551 MX ERO UR7551 MX ERO T UR8651 MX UR8651 MX ERO UR8651 MX ERO T UR9851 UR9851 ERO UR9851 ERO T ...

Page 92: ...Planar UltraRes Series User Manual 86 Dimensions UR7551 MX ...

Page 93: ...UR7551 MX Touch Planar UltraRes Series User Manual 87 UR7551 MX Touch ...

Page 94: ...UR8651 MX 88 Planar UltraRes Series User Manual UR8651 MX ...

Page 95: ...UR8651 MX Touch Planar UltraRes Series User Manual 89 UR8651 MX Touch ...

Page 96: ...UR9851 90 Planar UltraRes Series User Manual UR9851 ...

Page 97: ...UR9851 Touch Planar UltraRes Series User Manual 91 UR9851 Touch ...

Page 98: ... has been running for some time If you are not able to solve your issue in this section please contact Planar s Technical Support team for assistance Error Codes To see the last 50 errors that have occurred select the Error Log tab in the OSD MAIN MENU INFORMATION ERROR LOG as shown below Possible error codes include Power supply 1 issue Power supply 2 issue Power supply 3 issue Calibration EEPROM...

Page 99: ... Symptom Can t Get PC to Output 4K 24 30 60 Hz Solution Make sure that your graphics card can support a 4K output See Supported Graphics Cards on page 25 for a list of the current graphics cards that Planar supports for the Planar UltraRes Series displays Solution Confirm that you are using a DisplayPort output You can t use a DisplayPort to HDMI adapter to output 4K content Solution Make sure you...

Page 100: ...ort make sure the connector overmold isn t too large Symptom Can t Select OPS or HDMI 1 Solution The OPS and HDMI sources cannot be viewed at the same time If your Multi Source View setting is not Single and you select OPS in a zone any zones that are showing HDMI 1 will automatically change to OPS Conversely if you select HDMI 1 in a zone any zones that are currently showing OPS will automaticall...

Page 101: ...Properly Possible Cause The wired IR module may not be fully connected Solution Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible Possible Cause The wired IR module cable is not being used Solution Make sure that the wired IR module cable is being used ...

Page 102: ...Accessing Planar s Technical Support Website Visit http www planar com support for the following support documents and resources User Manual RS232 User Manual Touch screen drivers Standard warranties Planar support hotline number and email ...

Page 103: ... source selecting 34 inputs and view menu 36 installation before you build 10 of display on a wall 11 of LCD 10 OPS expansion slot 24 safety precautions 3 introduction 1 IR codes using 30 IR commands for Planar UltraRes 30 protocol 30 IR not working 95 K kickstand bracket using 21 L LCD installation 10 mounts 7 LCD display 7 locking 32 M menus advanced settings 45 audio 42 image adjust 39 informat...

Page 104: ...ation 2 precautions 2 precautions during use 4 selecting input source 34 service plans ii signal compatibility 79 specifications 83 subsampling color 82 supported timings 79 T temporary image retention avoiding 4 definition 4 timings 79 TIR see temporary image retention touchscreen using the touchscreen 68 troubleshooting 92 during installation 92 error codes in Planar UltraRes 92 symptoms 93 turn...

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