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Your Warranties in Detail

FeDeRAL eMiSSion ContRoL WARRAnty

w

A

rr
ANTY

You are responsible for performance 
of the required maintenance indicated 
in the 

Owner’s Manual

 and this guide. 

Lexus will not deny a warranty claim 
solely because you do not have 
records to show that you maintained 
your vehicle. However, any failure or 
noncompliance caused by lack  
of maintenance is not covered by  
this warranty.

When maintenance and repairs 
are paid for by you, these services 
may be performed by you or by 
any automotive service provider 
you choose. Lexus will not deny 
a warranty claim solely because 
you used a service provider other 
than a Lexus dealership for main-
tenance and repairs. 

However, any 

failure or noncompliance caused by 
improper maintenance or repairs 
is not covered by this warranty.

To ensure optimum performance 
and maintain the quality built into 
your vehicle’s emission control 
systems, Lexus recommends the 
use of Genuine Lexus Parts when 
servicing or repairing the systems.

Warranty coverage is not dependent 
upon the use of any particular 
brand of replacement parts and 
you may elect to use non-genuine 
Lexus Parts for maintenance and 
repairs. however, use of replace-
ment parts that are not equivalent 
in quality to genuine Lexus Parts 
may impair the effectiveness of 
the emission control systems.

If you use replacement parts that 
have maintenance or replacement 
schedules different from those of 
Genuine Lexus Parts, you must follow 
the maintenance and replacement 
schedules for the parts you are 
using. In addition, you should ensure 
that such parts are warranted by 
their manufacturers to be equiva-
lent to Genuine Lexus Parts.

mAiNTeNANCe 

rePLACemeNT PArTs

Summary of Contents for 2015 IS 250

Page 1: ...2015 IS 350 Warranty and ServiceS Guide Owner amenities Warranty information Maintenance requirements...

Page 2: ...pairs for your vehicle performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Aut...

Page 3: ...formed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the one touch power windows Scheduled Maintenance Your vehicle requires ma...

Page 4: ...stance 6 Other Benefits and Assistance Quality Control 7 Vehicle Service History 7 Vehicle Service Agreements 7 Body Repairs 7 The Smart Key 8 wArrANTY iNfOrmATiON introduction If You Need Assistance...

Page 5: ...39 Maintenance and Lexus Warranty Coverage 40 Lexus Dealership Service 41 General Maintenance and Regular Use 42 scheduled maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 C...

Page 6: ...ors Inspect wiper blades Check installation of driver s floor mat Road test vehicle what are Lexus Personalized settings Your vehicle includes a variety of electronic features that can be programmed t...

Page 7: ...t at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days Travel Protection...

Page 8: ...and Google app stores to download the complimentary Lexus Roadside Assistance app How to Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 2 Have as much...

Page 9: ...you accumulate mileage quickly you may want to purchase a Lexus vehicle service agreement These agreements cover the cost of specific repairs beyond the factory warranty period They also cover servic...

Page 10: ...o your dealership If a Smart Key or the key number plate is not available a Lexus dealer or certain locksmiths can obtain the key code from a restricted access database These businesses can also acces...

Page 11: ...n be reached at this step step 2 If the dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26...

Page 12: ...w Guide for specific requirements applicable in your state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCD...

Page 13: ...request for arbitration with NCDS within six months of the expiration of the eligibility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers duri...

Page 14: ...be forwarded to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an indep...

Page 15: ...t Lexus has complied in a timely manner Are there limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages...

Page 16: ...s why it is important to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to purchaseaLexus...

Page 17: ...15 Introduction WARRAnty CoveRAgeS At A gLAnCe wArrANTY...

Page 18: ...anty is governed by the coverage set forth in that warranty as well as the General Warranty Provisions when warranty Begins The warranty period begins on the vehicle s in service date which is the fir...

Page 19: ...it any other obligation or liability in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties...

Page 20: ...belt and cover flywheel oil pan water pump fuel pump engine mounts engine control computer seals and gaskets Transmission and Transaxle Case and all internal parts torque converter clutch cover mounts...

Page 21: ...ble due to failure of a warranted part towing service to the nearest authorized Lexus dealership is covered This warranty does not cover damage or failures resulting directly or indi rectly from any o...

Page 22: ...ehicles with Unknown Vehicle identification Number Any vehicle for which the original factory assigned vehicle identifica tion number cannot be determined salvage or Total Loss Vehicles Any vehicle th...

Page 23: ...your state see the appropriate page of the Lemon Law Guide located in your vehicle DisPUTe resOLUTiON Disclaimer of extra expenses and Damages The performance of necessary repairs and adjustments is...

Page 24: ...y Some states and localities have established vehicle inspection and maintenance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are el...

Page 25: ...Not Covered section of the New Vehicle Limited Warranty also apply to this warranty Air fuel metering system Air fuel ratio feedback control system Cold start enrichment system Deceleration control sy...

Page 26: ...alve Associated parts ignition system Distributor and internal parts Ignition coil and ignitor Ignition wires Spark plugs Positive Crankcase Ventilation PCV system Oil filler cap PCV valve or orifice...

Page 27: ...r maintenance or repairs is not covered by this warranty To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine L...

Page 28: ...ation on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service If you have questions or concerns about your vehicle s federal emission warranty coverage pleas...

Page 29: ...pt as may be provided in Paragraph 5 if this vehicle fails an EPA approved emissions test within three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle...

Page 30: ...l injection system ignition system catalytic converter and engine computer Also included may be hoses belts connectors and other emissions related assemblies Where a warrantable condition exists Lexus...

Page 31: ...ssion Control System DEFECT WARRANTY You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts coveri...

Page 32: ...r 70 000 miles from the vehicle s in service date whichever occurs first Air fuel metering system Engine control computer engine control module Fuel delivery pipe Fuel pressure sensor High pressure fu...

Page 33: ...will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompli ance caused by lack of maintenance is not covered by thi...

Page 34: ...urers to be equivalent to Genuine Lexus Parts If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dea...

Page 35: ...ergency warranty repairs See page 37 for details If you have questions or concerns about your vehicle s California emission warranty coverage please follow the steps described on pages 9 10 You may al...

Page 36: ...hone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer For additional warranty information or service assistance conta...

Page 37: ...not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty You may have maintenance performed on your vehi...

Page 38: ...ership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick...

Page 39: ...ervice for your vehicle and or your vehicle may not comply with local regulatory or environmental requirements If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reason...

Page 40: ...hicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle properly repaired in a t...

Page 41: ...ral maintenance such as fluid checks and visual inspections These procedures are listed on pages 42 43 of this booklet and described in detail in the Maintenance section of the Owner s Manual it is es...

Page 42: ...owever damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choose...

Page 43: ...ialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus...

Page 44: ...re Check tires for damage and wear Check installation of driver s floor mat After a Car wash Check installation of driver s floor mat when Cleaning the interior Remove dirt and dust with a vacuum clea...

Page 45: ...or cotton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the body of the vehicle is cool when Cleani...

Page 46: ...nths special Operating Conditions In addition to standard maintenance items vehicles that are driven under special operating conditions require further maintenance service These specialoperatingcondit...

Page 47: ...ill include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and roto...

Page 48: ...mplimentary service will include these items Replace engine oil with 0W 20 oil replace oil filter Replace cabin air filter Reset maintenance reminder light Rotate tires Visually inspect brake pads cal...

Page 49: ...47 Scheduled Maintenance Log SCheDuLeD MAintenAnCe Log mAiNTeNANCe NOTes...

Page 50: ...Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date _______ Mileage ________ 12 months or 10 000 miles2 Replace engine oil with 0W 20 oil replace oil fi...

Page 51: ...nt see page 69 __ Exhaust pipes and mountings Note If0W 20oilwasnotusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandrepla...

Page 52: ...evels Reset maintenance reminder light Rotate tires1 Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Note If 0W 20 oil was no...

Page 53: ...nes and connections fuel tank band and fuel tank vapor vent system hoses if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty...

Page 54: ...Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis 48...

Page 55: ...tusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage44for conditionsthatapply Someconditionsrequ...

Page 56: ...evels Reset maintenance reminder light Rotate tires1 Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Note If 0W 20 oil was no...

Page 57: ...nes and connections fuel tank band and fuel tank vapor vent system hoses if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty...

Page 58: ...Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis 84...

Page 59: ...fyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage44for conditionsthatapply Someconditionsrequireadditionalmaintenance...

Page 60: ...levels Reset maintenance reminder light Rotate tires1 Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Note If 0W 20 oil was n...

Page 61: ...0 AWD if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis __ Fuel lines and connectio...

Page 62: ...oads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis 120 months or 100 000...

Page 63: ...lastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage44for conditionsthatapply Someconditionsrequireaddi...

Page 64: ...ngine coolant see page 69 Reset maintenance reminder light Rotate tires1 Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Note...

Page 65: ...k vapor vent system hoses if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis __ Fuel...

Page 66: ...roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis 156 months or 130 00...

Page 67: ...lastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage44for conditionsthatapply Someconditionsrequireaddi...

Page 68: ...ngine coolant see page 69 Reset maintenance reminder light Rotate tires1 Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Note...

Page 69: ...IS 350 AWD __ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses if you drive primarily under this special operating condition perform these additional items Driving on d...

Page 70: ...pections Body inspection Visually check for corrosion scratches and other damage Check outer body panels inner panels of the hood and doors and underneath the vehicle Apply touch up paint to any chips...

Page 71: ...driver s floor mat using the retaining hooks Never install another floor mat on top of the existing driver s floor mat Never install the driver s floor mat upside down engine Air filter Check for exce...

Page 72: ...00 miles regardless of the oil used or the certification of the vehicle exhaust Pipes and mountings Visually inspect the exhaust pipes muffler and hangers for cracks deterioration and damage Start the...

Page 73: ...s equipped with a spare tire check the condition and pressure of the spare Tire Pressure warning sensors A tire pressure sensor is mounted on each full size wheel These sensors do not require periodic...

Page 74: ...72 Model In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number vehiCLe iDentiFiCAtion mAiNTeNANCe Scheduled Maintenance Log...

Page 75: ...5 6 Differential oil 48 67 69 Dispute resolution 9 13 21 Drive belt 48 67 69 Driver s floor mat 48 67 69 Emergency repairs 37 38 Engine air filter 48 67 69 Engine coolant 42 48 67 69 Engine oil and oi...

Page 76: ...9 Maintenance intervals 44 Scheduled maintenance log 48 67 Where to obtain maintenance inside front cover 35 41 Nuts and bolts on chassis 48 67 70 Oil change 48 67 70 Owner responsibilities 25 29 31 3...

Page 77: ...71 Transmission 48 67 71 Travel protection 5 Warranty coverages Basic 18 California Emission Control 28 33 Corrosion perforation 19 Coverages at a glance 15 Federal Emission Control 22 27 General pro...

Page 78: ...76 NOTes...

Page 79: ...complete and mail the attached card even if your warranty coverage has expired This will enable Lexus to contact you with important product or safety updates concerning your vehicle If there is no lo...

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