Lexus 2015 IS 250, Warranty And Services Manual

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12
Introduction
In addition to completing the
customer claim form, please provide
NCDS with the following information:
•
Vehicle year, make, model, VIN,
mileage and date of purchase.
•
A brief description of your
complaint and the actions
you have taken to resolve it.
•
What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI
48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your
request, it will be forwarded to the
Lexus area office for response.
At the request of either party or the
arbitrators, NCDS may schedule
a technical inspection. This may
include an inspection of the vehicle
by an independent tech nical expert
with a Lexus representative present.
The technical expert will forward
his or her evaluation to NCDS.
An oral hearing will be held prior
to a decision being rendered. At
this hearing, all relevant evidence is
admissible. You and a Lexus repre-
sentative will present both sides of the
case to the NCDS arbitrator(s). You
will each be given an equal oppor-
tunity to give testimony and provide
documents. Then you will each be
given an opportunity for rebuttal.
After considering all testimony and
documents, the arbitrator(s) will
review the applicable legal standards
and render a decision within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
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