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33

Your Warranties in Detail

CALiFoRniA eMiSSion ContRoL WARRAnty

w

A

rrANTY

To ensure optimum performance 
and maintain the quality built into 
your vehicle’s emission control 
systems, Lexus recommends the 
use of Genuine Lexus Parts when 
servicing or repairing the systems.

Warranty coverage is not dependent 
upon the use of any particular 
brand of replacement parts and 
you may elect to use non-Genuine 
Lexus Parts for maintenance and 
repairs. however, use of replace-
ment parts that are not equivalent 
in quality to Genuine Lexus Parts 
may impair the effectiveness of 
the emission control systems.

If you use replacement parts that 
have maintenance or replacement 
schedules different from those of 
Genuine Lexus Parts, you must follow 
the main tenance and replacement 
schedules for the parts you are 
using. In addition, you should ensure 
that such parts are warranted by 
their manufacturers to be equiva­
lent to Genuine Lexus Parts.

If your vehicle fails a smog­check 
test, you may make a claim under the 
Emission Performance Warranty. 
To do so, take your vehicle to an 
autho rized Lexus dealership and 
present a copy of the smog­check test 
report. Also, take your maintenance 
records in case they are needed.

If your claim qualifies for coverage, 
the dealership will repair your vehicle 
within 30 days (unless a shorter 
period is required by law). If your 
claim is denied, Lexus will notify you  
in writing of the reason within the 
same period. If we fail to do so, we will 
repair your vehicle free of charge. The 
only exceptions allowed are when you 
request or agree to a delay, or when  
a delay is caused by factors beyond 
the control of Lexus or the dealership.

For information on how to obtain 
service under the Emission 
Defect Warranty, see page 38, 
“Obtaining Warranty Service.”

rePLACemeNT PArTs

if YOUr VeHiCLe  fAiLs 
A smOG-CHeCK TesT

Summary of Contents for 2014 GS 450h

Page 1: ...2014 GS 450h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...

Page 2: ...such as the inverter under the hood or the hybrid battery assembly behind the trim at the back of the trunk Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid b...

Page 3: ...rformed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the tire pressure warning system Scheduled Maintenance Your vehicle requi...

Page 4: ...stance 6 Other Benefits and Assistance Quality Control 7 Vehicle Service History 7 Vehicle Service Agreements 7 Body Repairs 7 The Smart Key 8 wArrANTY iNfOrmATiON introduction If You Need Assistance...

Page 5: ...and Lexus Warranty Coverage 41 Lexus Dealership Service 42 General Maintenance and Regular Use 43 scheduled maintenance Log Determining Your Maintenance Interval Months vs Mileage 45 Special Operating...

Page 6: ...ion of driver s floor mat Road test vehicle what are Lexus Personalized settings Your vehicle includes a variety of electronic features that can be programmedtoyourpreferences For example doors can be...

Page 7: ...es more than eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days Travel Protection Lexus will reimburse for a rental car for up to five days and for ov...

Page 8: ...entary Lexus Roadside Assistance app How to Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 2 Have as much of the following information as possible 17...

Page 9: ...le service agreement These agreements cover the cost of specific repairs beyond the factory warranty period They also cover services such as towing substitute transportation and lodging to minimize yo...

Page 10: ...ey number plate is not available a Lexus dealer or certain locksmiths can obtain the key code from a restricted access database These businesses can also access a service utility to register the keys...

Page 11: ...y solution can be reached at this step step 2 If the dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canad...

Page 12: ...for specific require ments applicable in your state However ifyourstatelawpermitsand if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS NCDs Arbit...

Page 13: ...file a request for arbitration with NCDS within six months of the expiration of the eligibility period provided the concernorallegeddefectwasbrought totheattentionofLexusoroneofits dealers during the...

Page 14: ...eives your request it will be forwarded to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection...

Page 15: ...t Lexus has complied in a timely manner Are there limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages...

Page 16: ...portant to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to purchase a Lexus Your vehicl...

Page 17: ...necticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington vehicles equipped with a California Certified Emission Control System Vehicles covered...

Page 18: ...tems such as the Powertrain Warranty or Emission PerformanceWarranty isgovernedby thecoveragesetforthinthatwarrantyas wellastheGeneralWarrantyProvisions when warranty Begins The warranty period begins...

Page 19: ...r it any other obligation or liability in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranti...

Page 20: ...nsor Hybrid battery Hybrid control module power management control module Inverter with converter Coverage is for 96 months or 100 000 miles whichever occurs first Powertrain warranty This warranty co...

Page 21: ...tbelts and related components is 10 years regardless of mileage Corrosion Perforation warranty This warranty covers repair or replace ment of any original body panel that develops perforation from cor...

Page 22: ...er environmental conditions Water contamination This warranty also does not cover the following Tires Tires are covered by a separate warranty provided by the tire manufacturer See page 35 Normal wear...

Page 23: ...ntalorconsequentialdamages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of transportation telephone calls and lodging the loss of personal or co...

Page 24: ...the National Center for Dispute Settlementbeforeseekingremedies through a court action pursuant to the Magnuson Moss Warranty Act You may also be required to use the National Center for Dispute Settl...

Page 25: ...ars or 80 000 miles whichever occurs first emission Performance warranty Some states and localities have established vehicle inspection and maintenance I M programs to encourage proper vehicle mainten...

Page 26: ...nty also apply to this warranty Air fuel metering system Air fuel ratio feedback control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Othe...

Page 27: ...r Ignition wires Spark plugs Positive Crankcase Ventilation PCV system Oil filler cap PCV valve or orifice Other Parts Used in systems Listed Data link connector 8 80 Hoses clamps fittings tubing and...

Page 28: ...ntenance or repairs is not covered by this warranty To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus...

Page 29: ...ation on how to obtain service under the Emission Defect Warranty see page 38 Obtaining Warranty Service If you have questions or concerns about your vehicle s federal emission warranty coverage pleas...

Page 30: ...pt as may be provided in Paragraph 5 if this vehicle fails an EPA approved emissions test within three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle...

Page 31: ...uel injection system ignition system catalytic converter and engine computer Also included may be hoses belts connectors and other emissions related assemblies Where a warrantable condition exists Lex...

Page 32: ...TERM Emission Control System DEFECT WARRANTY You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receip...

Page 33: ...ted Warranty also apply to this warranty The parts listed here are covered for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air fuel metering system Air fuel r...

Page 34: ...l not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this wa...

Page 35: ...dition you should ensure that such parts are warranted by their manufacturers to be equiva lent to Genuine Lexus Parts If your vehicle fails a smog check test you may make a claim under the Emission P...

Page 36: ...emergency warranty repairs See page 38 for details Ifyouhavequestionsorconcernsabout your vehicle s California emission warranty coverage please follow the steps described on pages 9 10 You may also r...

Page 37: ...your local phone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer For additional warranty information or service ass...

Page 38: ...icle However damage or failures caused by lack of proper maintenance are not covered under warranty You may have maintenance performed on your vehicle by any qualified person or facility However Lexus...

Page 39: ...to fit your vehicle s exact specifications Your Lexus dealership maintains an extensiveinventoryofGenuineLexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lex...

Page 40: ...obligation to provide warranty service for your vehicle and or your vehicle may not comply with local regulatory or environmental requirements If your vehicle is inoperable or unsafe to drive and the...

Page 41: ...arranted labor at a geographicallyappropriatehourlyrate multiplied by Lexus recommended time allowance for the repair If your vehicle requires emergency repair Lexus assumes no liability for subsequen...

Page 42: ...l maintenance such as fluid checks and visual inspections These proceduresarelistedonpages43 44 ofthisbookletanddescribedindetail in the Maintenance section of the Owner s Manual it is especially impo...

Page 43: ...However damage or failures causedbylackofpropermaintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choose Lexu...

Page 44: ...rous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealership your service information is recorded i...

Page 45: ...er s floor mat every several months If the vehicle is parked for a long time thehybridbatterywilldischarge gradually To keep the hybrid battery in good condition drive the vehicle at least once every...

Page 46: ...ust Wash the vehicle body using a soft sponge or cotton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth whe...

Page 47: ...elf to obtain maintenance every six months special Operating Conditions Inadditiontostandardmaintenance items vehicles that are driven under special operating conditions require further maintenance se...

Page 48: ...l include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors...

Page 49: ...contact your Lexus dealership Your complimentary service will include these items Replace engine oil with 0W 20 oil replace oil filter Replace cabin air filter Reset maintenance reminder light Rotate...

Page 50: ...ct engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date _______ Mileage ________ 12 months or 10 000 miles2 Replace engine oil with 0W 20 oil replace oil filter...

Page 51: ...e 70 Note If0W 20oilwasnotusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage45for conditionstha...

Page 52: ...es Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test...

Page 53: ...__ Exhaust pipes and mountings __ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses if you drive primarily under this special operating condition perform these additiona...

Page 54: ...on perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tigh...

Page 55: ...e 70 Note If0W 20oilwasnotusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage45for conditionstha...

Page 56: ...es Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test...

Page 57: ...coolant see page 70 __ Exhaust pipes and mountings if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts an...

Page 58: ...on perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tigh...

Page 59: ...see page 70 Note If0W 20oilwasnotusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage45for condit...

Page 60: ...les Inspect and adjust all fluid levels Reset maintenance reminder light Rotate tires Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s floor mat Road test...

Page 61: ...coolant see page 70 __ Exhaust pipes and mountings if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts an...

Page 62: ...dditional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts...

Page 63: ...untings Note If0W 20oilwasnotusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage45for conditions...

Page 64: ...adjust all fluid levels Inspect engine coolant see page 70 Reset maintenance reminder light Rotate tires Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s...

Page 65: ...nk band and fuel tank vapor vent system hoses if you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolt...

Page 66: ...additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolt...

Page 67: ...untings Note If0W 20oilwasnotusedatlastoilchange orifyoudriveprimarilyundercertainspecialoperating conditions youshouldalsoreplacetheengineoilwith0W 20oilandreplacetheoilfilter Seepage45for conditions...

Page 68: ...adjust all fluid levels Inspect engine coolant see page 70 Reset maintenance reminder light Rotate tires Visuallyinspectbrakepads calipersandrotors Inspect wiper blades Check installation of driver s...

Page 69: ...nd runout __ Drive belt __ Exhaust pipes and mountings __ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses if you drive primarily under this special operating condition...

Page 70: ...he left side of thetrunkcompartment isasealed maintenance freespecial application battery that is different from a conventional automotive battery Replacementbatteriesareavailable from your Lexus deal...

Page 71: ...inspections Cabin Air filter Replace at specified intervals More frequentreplacementmayberequired when driving in dusty conditions heavytrafficareas urbanareas desert areas or dirt roads Refer to you...

Page 72: ...every 60 months 50 000 miles thereafter Initial replacement of inverter coolant is at 180 months 150 000 miles Replace every 60 months 50 000 miles thereafter engine Oil and Oil filter Replace the oi...

Page 73: ...e GS 450h is equipped with electronicpowersteering Inspection ofpower steeringfluidisnotrequired becausethesystemdoesnotusefluid rack and Pinion Assembly Inspect the rack and pinion assembly for signs...

Page 74: ...ng procedures in Lexus service and repair publications Transmission fluid The transmission and transmission fluid are a completely sealed unit Therefore periodic checks and replacement of the transmis...

Page 75: ...73 vehiCLe iDentiFiCAtion mAiNTeNANCe Scheduled Maintenance Log Model In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number...

Page 76: ...s Maintenance services 4 46 47 Other services 5 6 Dispute resolution 9 13 22 Drive belt 48 67 69 Driver s floor mat 48 67 69 Emergency repairs 38 39 Engine air filter 48 67 69 Engine and inverter cool...

Page 77: ...40 Maintenance intervals 45 Scheduled maintenance log 48 67 Where to obtain maintenance inside front cover 36 42 Nuts and bolts on chassis 48 67 71 Oil change 48 67 70 Owner responsibilities 26 30 32...

Page 78: ...35 Transmission fluid 48 67 72 Travel protection 5 Warranty coverages Basic 18 California Emission Control 29 34 Corrosion perforation 19 Coverages at a glance 15 Federal Emission Control 23 28 Genera...

Page 79: ...complete and mail the attached card even if your warranty coverage has expired This will enable Lexus to contact you with important product or safety updates concerning your vehicle If there is no lo...

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