9
Introduction
iF you neeD ASSiStAnCe
w
A
rrANTY
Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction
is our first priority. Should you have
a problem or concern, please
take the following steps to ensure
the quickest possible response:
step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.
step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25LEXUS
(800/2553987). In Canada, call
(800) 26LEXUS (800/2653987).
In Mexico, call 9513103282075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 905092991
Whether calling or writing, please
provide the following information:
•
17digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork and
on the certification label located
inside the driver’s door jamb
•
Current vehicle mileage
•
Name of your selling and
servicing Lexus dealerships
•
Your day and evening
telephone numbers
