Lexmark XC8155 Service Manual Download Page 919

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MSHPF staple cartridge door removal

Remove the MSHPF front left cover. See

“MSHPF front left cover removal” on page 916

Remove the MSHPF front door. See

“MSHPF front door removal” on page 912

Remove the MSHPF door hinge. See

“MSHPF door hinge removal” on page 915

Remove the knobs J2 and J7. See

“Knobs J2 and J7 removal” on page 914

Remove the MSHPF inner front cover. See

“MSHPF inner front cover removal” on page 917

7564

Repair information

919

Summary of Contents for XC8155

Page 1: ...CX825 CX860 XC8155 and XC8160 7564 336 337 536 537 596 598 Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index January 25 2016 www lexmark com P N 12G3414 ...

Page 2: ...operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly...

Page 3: ...læring 24 Laser Hinweis 25 Laserilmoitus 25 Lasermerknad 25 Meddelande om laser 25 レーザーについて 26 레이저 고지사항 26 激光注意事项 26 雷射聲明 26 Safety information 26 Consignes de sécurité 27 Informació de seguretat 27 Información de seguridad 28 Informações sobre segurança 28 Informatie over veiligheid 28 Informazioni sulla sicurezza 29 Säkerhetsinformation 29 Sicherheitshinweise 30 Sikkerhedsoplysninger 30 Sikkerhe...

Page 4: ...es 47 Initial print quality check 48 Blank or white pages or one color missing check 49 Dark print check 52 Ghost images check 54 Gray or colored background check 55 Horizontal dark lines check 58 Light print check 59 Mottled print and dots check 62 Print crooked or skewed check 64 Solid color or black images check 66 Text or images cut off check 67 Toner easily rubs off check 68 Uneven print dens...

Page 5: ... the ﬁnisher bin 99 Staple jam in door G 101 Paper jam in door K 104 Paper jam in door J 105 Paper jam in door N 107 Paper jam in door L 108 Paper jam in the staple ﬁnisher bin 109 Staple jam in door J 109 200 paper jams 111 201 202 paper jams 136 212 paper jams 144 213 paper jams 151 221 230 paper jams 158 231 paper jams 166 232 paper jams 173 240 paper jams 178 241 paper jams 195 242 paper jams ...

Page 6: ...heck 394 Unsupported internal option service check 396 Disabled port service check 397 Excess options service check 398 MSHPF conﬁguration error service check 398 Incompatible hardware option service check 402 Hard disk failure service check 403 Maintenance kit service check 403 MSHPF staple cartridge error service check 404 Printer hardware errors 406 10y errors 406 110 errors 408 12y errors 410 ...

Page 7: ...ality Samples 576 Input tray quick print 576 Printer Setup 577 Printer diagnostics and adjustments 579 Additional input tray diagnostics 580 Output device diagnostics 581 Scanner diagnostics 582 Entering invalid engine mode 584 Repair information 585 Removal precautions 585 Data security notice 585 Handling ESD sensitive parts 586 Controller board control panel replacement 586 Restoring the printe...

Page 8: ... removal 621 Sensor input removal 621 Sensor MPF pass through with deﬂector removal 622 Reference edge motor gearbox removal 623 Isolation roller gear removal 626 Right side removals 628 Vent cover removal 628 Column outer cover removal 629 Right cover removal 629 Column inner cover removal 632 Printhead fan removal 634 Printhead removal 636 Motor printhead wiper removal 639 Front side removals 64...

Page 9: ...r board SIM removal 675 Controller board removal 677 Main fan removal 678 LVPS removal 679 LVPS cage removal 681 Weather station removal 683 Controller board cage removal 684 Toner add motor gearbox K C and M removal 686 Toner add motor gearbox Y removal 687 Main fan duct removal 688 EP developer toner add gearbox removal 689 Fuser transfer belt motor gearbox removal 692 Waste toner gear removal 6...

Page 10: ...er left cover removal 733 Flatbed scanner right cover removal 733 Flatbed scanner rear cover removal 735 Flatbed scanner top cover removal 736 Flatbed scanner support removal 737 Flatbed scanner frame latch removal 739 Flatbed scanner CCDM removal 740 Flatbed scanner board removal 742 Flatbed scanner gear removal 744 Motor ﬂatbed scanner removal 745 Sensor ﬂatbed scanner home position 747 Flatbed ...

Page 11: ...0 sheet tray wake up switch removal 780 Caster base removals 781 Locking caster removal 781 Non locking caster removal 784 Staple ﬁnisher removals 787 Staple ﬁnisher right cover removal 787 Staple ﬁnisher front cover removal 787 Staple ﬁnisher rear cover removal 788 Staple ﬁnisher controller board removal 790 Staple ﬁnisher staple cartridge door removal 790 Staple ﬁnisher jam access door removal 7...

Page 12: ...aple ﬁnisher compiler feed idler removal 837 Staple ﬁnisher aligner paddle and upper paper guide removal 838 Staple ﬁnisher upper exit roller removal 841 Staple ﬁnisher entrance paper guide removal 844 Staple ﬁnisher bin clamp assembly removal 846 Sensor staple ﬁnisher bin clamp removal 853 Motor staple ﬁnisher bin clamp removal 854 Motor staple ﬁnisher exit removal 859 Motor staple ﬁnisher transp...

Page 13: ...over removal 916 MSHPF inner front cover removal 917 MSHPF staple cartridge door removal 919 MSHPF left front cover removal 921 MSHPF right cover removal 922 MSHPF bottom right cover removal 923 Stapler bin cave cover removal 924 MSHPF bin light board removal 926 MSHPF right frame cover removal 927 MSHPF controller board cover removal 930 MSHPF rear cover removal 931 MSHPF power supply removal 933...

Page 14: ...ble removal 1008 Sensor standard bin stack upper limit removal 1011 Standard bin elevator drive removal 1012 Motor standard bin elevator removal 1013 Sensor standard bin paper present removal 1014 Sensor offset roller removal 1019 MSHPF top frame removal 1019 Offset assembly removal 1024 Motor mid transport diverter removal 1032 Sensor mid transport diverter 1 removal 1033 Mid transport diverter c...

Page 15: ...exit drive removal 1140 Compiler exit roller removal 1142 Motor compiler paddle removal 1143 Stapler bin lower exit roller belt removal 1144 Stapler bin lower exit roller pulley gear removal 1145 Compiler entrance guide removal 1145 Compiler entrance upper roller removal 1147 Compiler gears removal 1149 MSHPF compiler tray removal 1153 Sensor compiler paper present removal 1156 Motor MSHPF bin cla...

Page 16: ...removal 1213 Mailbox top cover removal 1213 Mailbox front inner cover removal 1214 Sensor mailbox diverter home removal 1215 Mailbox diverter removal 1216 Mailbox diverter gear removal 1217 Mailbox rear inner cover removal 1218 Sensor mailbox bin 1 full removal 1219 Sensor mailbox bin 2 full removal 1220 Mailbox drive belt removal 1221 Mailbox bin 2 full sensor ﬂag removal 1221 Mailbox bin 1 full ...

Page 17: ...inter 1262 Cleaning the scanner glass 1263 Emptying the hole punch box 1264 Parts catalog 1266 Legend 1266 Assembly 1 Covers 1 1267 Assembly 2 Covers 2 1269 Assembly 3 Covers 3 1271 Assembly 4 Control panel 1273 Assembly 5 Duplex 1275 Assembly 6 Left door 1277 Assembly 7 Feeder 1279 Assembly 8 Frame 1281 Assembly 9 Fuser 1283 Assembly 10 Electronics Front 1285 Assembly 11 Electronics Rear 1287 Ass...

Page 18: ...Assembly 34 Caster base 1333 Assembly 35 Cables 1335 Assembly 36 Maintenance kits 1337 Assembly 37 Power cords 1339 Assembly 38 Miscellaneous 1341 Assembly 39 Staple ﬁnisher option 1343 Assembly 40 Staple ﬁnisher Covers 1345 Assembly 41 Staple ﬁnisher Front 1347 Assembly 42 Staple ﬁnisher Electrical 1349 Assembly 43 Staple ﬁnisher Rear 1351 Assembly 44 Staple ﬁnisher Tamper 1353 Assembly 45 Staple...

Page 19: ...embly 69 MSHPF compiler 2 1403 Assembly 70 MSHPF tamper 1405 Assembly 71 MSHPF carriage transport 1407 Assembly 72 MSHPF door interlock 1409 Assembly 73 MSHPF stapler bin 1 1411 Assembly 74 MSHPF stapler bin 2 1413 Assembly 75 MSHPF stapler bin 3 1415 Assembly 76 MSHPF cabinet 1417 Assembly 77 Miscellaneous MSHPF 1419 Appendix A Printer speciﬁcations 1421 Power consumption 1421 Product power consu...

Page 20: ...er paper path 1446 Printer paper path sensors 1448 MPF pick drive 1450 Tray 1 lift and pick drive 1451 MPF pass through and isolation drive 1452 Registration drive 1453 Transfer belt drive 1454 Fuser drive 1455 Exit and redrive drive 1456 Diverter drive 1457 Duplex path drive 1459 ADF and scanner operation 1460 Flatbed scanner drive 1460 ADF paper path 1461 ADF paper path sensors 1462 ADF double f...

Page 21: ...rd bin transport drive 1487 Finisher standard bin offset drive 1488 Finisher standard bin elevator drive 1489 Finisher stapler bin paper path 1490 Finisher stapler bin paper path sensors 1491 Finisher staging diverter drive 1492 Finisher staging transport drive 1493 Compiler tray edge alignment drive 1494 Compiler tray stack height detection 1496 Finisher staple unit carriage drive 1497 Finisher s...

Page 22: ...7564 Table of contents 22 ...

Page 23: ...ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations laser dépassant le niveau de classe I dans le cadre d un fonctionnement normal de l entretien par l utilisateur ou de la maintenance Notiﬁcació del làser La impressora està certiﬁcada als EUA per complir els requeriments de DHHS 21 CFR capítol I subcapítol J per a productes de làser Classe I 1 i a la resta del món s...

Page 24: ...hezza d onda dei 755 800 nanometri e contenuto in un gruppo testina di stampa non riparabile Il sistema laser e la stampante sono stati progettati in modo da impedire l esposizione a radiazioni laser superiori al livello previsto dalla Classe I durante le normali operazioni di stampa manutenzione o assistenza Laserinformatie De printer is in de Verenigde Staten gecertiﬁceerd als een product dat vo...

Page 25: ...illa ja joka on suljettu tulostuspäähän jota käyttäjä ei voi huoltaa Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön ylläpidon tai huollon aikana Lasermerknad Skriveren er sertiﬁsert i USA for samsvar med kravene i DHHS 21 CFR kapittel I underkapittel J for laserprodukter av klasse I 1 og er andre steder s...

Page 26: ...分类 I 激光产品不具有危险性本打印机内部含有分类 IIIb 3b 的砷化铝镓激光标称值为 20 毫瓦其工作波长范围在 755 800nm 之间并被封闭在不可维修的打印头配件中本激光系统及打印机的设计在一般操作使用者维护或规定内的维修情况下不会使人体接触分类 I 以上等级的辐射雷射聲明本印表機係經過美國核可符合 DHHS 21 CFR Chapter I Subchapter J 規定的 I 1 級雷射產品在美國以外的地區為符合 IEC 60825 1 規定的 I 級雷射產品根據 I 級雷射產品的規定這類產品不會對人體造成傷害本印表機所採用之 IIIb 3b 級 AlGaAs 雷射在 775 至 800 奈米 nanometer 波長範圍內運作時通常為 20 毫瓦特 milliwatt 且含括在不可修復列印頭組件中使用者只要以正確的方法操作及維護保...

Page 27: ... ATTENTION RISQUE DE BLESSURE La batterie lithium de ce produit n est pas destinée à être remplacée Si vous ne respectez pas les instructions de remplacement de la batterie vous risquez de provoquer une explosion Ne rechargez pas ne désassemblez pas et ne brûlez pas la batterie au lithium Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les réglementations local...

Page 28: ...autorizado de peças de substituição As informações sobre manutenção deste produto foram preparadas para utilização por um técnico proﬁssional experiente e não se destinam ao uso por outros Pode haver maior risco de choque elétrico e danos pessoais durante a desmontagem e manutenção deste produto Os técnicos proﬁssionais experientes devem entender esses riscos e tomar as precauções necessárias ATEN...

Page 29: ...e nell area del prodotto in cui si lavora Scollegare l alimentazione prima di iniziare o prestare la massima attenzione se per effettuare l operazione il prodotto deve ricevere l alimentazione ATTENZIONE PERICOLO DI LESIONI La batteria al litio contenuto nel prodotto non deve essere sostituita in caso di sostituzione errata della batteria al litio potrebbe veriﬁcarsi un esplosione Non ricaricare s...

Page 30: ... oprindelige design og speciﬁkke komponenter Producenten er ikke ansvarlig for sikkerhed i tilfælde af brug af uautoriserede dele til udskiftning Vedligeholdelsesoplysninger om dette produkt er udarbejdet til brug af en kvaliﬁceret servicetekniker og er ikke beregnet til at blive brugt af andre Der kan være en forøget risiko for elektrisk stød eller personskade ved afmontering og service af dette ...

Page 31: ...lä tavalla VAARA SÄHKÖISKUN VAARA Tämä symboli ilmaisee että tuotteen työskentelyalueella on olemassa vaarallinen jännite Irrota laite verkkovirrasta ennen kuin aloitat tai toimi erittäin varovasti jos laitteessa on oltava virta työn aikana VAARA LOUKKAANTUMISVAARA Tuotteessa olevaa litiumakkua ei ole tarkoitettu vaihdettavaksi Litiumakun poistaminen väärin aiheuttaa räjähdysvaaran Älä lataa pura ...

Page 32: ...業を始める前に製品から電源コードを取り外してくださいまた作業時に製品に給電する必要がある場合は十分に注意するようにしてください危険ケガの恐れありこの製品に使用されているリチウム電池は交換を前提としていませんリチウム電池の交換を誤ると破裂する危険性がありますリチウム電池の充電解体焼却はしないでください使用済みのリチウム電池を廃棄する際は製造元の指示およびお使いの地域の法律に従ってください安全資訊本產品安全性係以原始設計及特定元件之測試與核准為依據如有使用未獲授權替換組件之情形者製造商對安全性概不負責本產品之維護資訊僅供專業維修人員使用而非預定由他人使用拆裝及維修本產品時有可能造成電擊與人員損傷之危險專業維修人員應瞭解前項危險並採取必要措施請當心有觸電的危險當您看到此符號時表示您所在產品工作區有危險電壓開始工作之前請先拔掉產品...

Page 33: ...ix A Printer speciﬁcations contains detailed speciﬁcations of the product Appendix B Options and features contains the available options and other features of the product Appendix C Theory of operation contains the theory on how the printer operates Appendix D Acronyms contains a list of acronyms in the manual and their meanings Conventions Note A note identiﬁes information that could help you War...

Page 34: ...ices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product The use of non Lexmark surge protection d...

Page 35: ...sk touch screen two optional 550 sheet trays caster base staple ﬁnisher 7564 5367 XC8155de Network duplex 10 e Task touch screen 7564 596 XC8155dte Network duplex 10 e Task touch screen two optional 550 sheet trays caster base 7564 596 XC8155dtfe Network duplex 10 e Task touch screen two optional 550 sheet trays caster base staple ﬁnisher 7564 596 XC8160de Network duplex 10 e Task touch screen 756...

Page 36: ...550 sheet trays caster base Tall conﬁguration MFP three 550 sheet trays or one 2200 sheet tray caster base Note The ﬁnisher comes with its own integrated stand for support Finding the serial number Pull out tray 1 and then ﬁnd the serial number at the left side of the printer 7564 General information 36 ...

Page 37: ...d size Supported paper sizes Paper size Dimensions 550 shee t tray 2200 shee t tray Multipurpose feeder1 Two sided printing Staple ﬁnisher Multipositi on hole punch staple ﬁnisher 3 x 5 X X X X X 4 x 6 X X X X X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X X 2 Executive 184 2 x 266 7 mm 7 3 x 10 5 in X 3 Letter 215 9 x 279 4 mm 8 5 x 11 in Folio 215 9 x 330 2 mm 8 5 x 13 in Legal 215 9 x 355 6 mm 8 5...

Page 38: ...X X 9 Envelope 98 4 x 225 4 mm 3 86 x 8 9 in X X X X X 10 Envelope 104 8 x 241 3 mm 4 1 x 9 5 in X X X X X DL Envelop e 110 x 220 mm 4 3 x 8 7 in X X X X X C4 Envelop e 229 x 324 mm 9 x 13 in X X X X X C5 Envelop e 162 x 229 mm 6 4 x 9 in X X X X X B5 Envelop e 176 x 250 mm 6 9 x 9 8 in X X X X X Other Envelope 98 4 x 162 mm 3 9 x 6 4 in to 229 x 359 9 mm 9 x 14 2 in X X X X X 1 The paper source s...

Page 39: ...ond Envelope X X X X X Rough Envelope X X X X X Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type Finisher is supported only in some printer models Supported paper weights Paper type Standard 550 sheet tray 2200 sheet tray Multipurpose feeder Plain Paper 60 176 g m2 16 47 lb 60 120 g m2 16 32 lb 60 176 g m2 16 47 lb Banner Paper Not applicable Not applicable 90 1...

Page 40: ...ing paper unwrapped in hot humid cold or dry conditions can contribute to paper curling before printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 200 Sheffield points Moisture content The am...

Page 41: ...erheads considered for use before buying large quantities This determines whether or not the ink in the preprinted form or letterhead will affect print quality When in doubt contact your paper supplier Using recycled paper and other office papers As an environmentally conscientious company Lexmark supports the use of recycled paper produced speciﬁcally for use in laser electrophotographic printers...

Page 42: ...l applications from a converter is maintained However the following paper choice guidelines help alleviate the environmental impact of printing 1 Minimize paper consumption 2 Be selective about the origin of wood ﬁber Buy from suppliers who carry certiﬁcations such as the Forestry Stewardship Council FSC or the Program for the Endorsement of Forest Certiﬁcation PEFC These certiﬁcations guarantee t...

Page 43: ...or use before buying large quantities Specify the paper texture and weight from the tray settings to match the paper loaded in the tray Preprinting perforation and creasing may signiﬁcantly affect the print quality and cause jams or other paper feed problems Before loading the card stock on the tray ﬂex and fan the card stock to loosen them Straighten the edges on a level surface Tips on using env...

Page 44: ...ls with exposed adhesive Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Before loading labels on the tray ﬂex and fan labels to loosen them Straighten the edges on a level surface Tips on using letterhead Use let...

Page 45: ... from complex print jobs form data and font data The following parts can store memory Printer control panel User interface controller card UICC Controller board Optional hard disks Note The printer control panel and controller board contain NVRAM Erasing printer memory To erase volatile memory turn off the printer To erase non volatile memory 1 From the home screen touch Settings Device Maintenanc...

Page 46: ...ver magnetic 2 Phillips screwdriver magnetic short blade TorxTM screwdriver T20 head Needle nose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter 3 mm ball hex wrench Toner vacuum Flashlight 7564 General information 46 ...

Page 47: ...oving parts such as gears doors trays and covers Troubleshooting overview Performing the initial troubleshooting check With the power cord unplugged from the electrical outlet check if the cord is free from breakage short circuits disconnected wires or incorrect connections Make sure that the printer is properly grounded Make sure that the power supply line voltage is within 10 of the rated line v...

Page 48: ...ded operating environment and power requirement speciﬁcations Check the status of supplies Replace supplies that are low or empty Load 20 lb plain letter or A4 paper Make sure that the paper guides are properly set and locked From the control panel set the paper size and type to match the paper loaded in the tray Print and keep the menu settings page The original menu settings page will be used to...

Page 49: ...d socket JVD01 Check the cable connected to the printhead Is the cable properly connected Go to step 5 Go to step 4 Step 4 Reseat the cable Does the problem remain Go to step 5 The problem is solved Step 5 a From the home screen touch Settings Device Notiﬁcations Show Supply Estimates b Check the remaining life of the photoconductor units and developer units Is the photoconductor unit or developer...

Page 50: ...k then replace the black developer unit See Developer unit and photoconductor unit removal on page 646 Does the problem remain Go to step 11 The problem is solved Step 11 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests b Select the developer unit with the affected color and then touch Start Do the developer unit drive couplers rotate Go to step 13 Go t...

Page 51: ...rint Quality Pages Does the problem remain Go to step 18 The problem is solved Step 18 a Turn off the printer to let the printhead shutters remain open b Remove the developer and PC combos and then clean the printhead lenses using a lint free cloth Does the problem remain Go to step 19 The problem is solved Step 19 Check the motor printhead wiper for damage Is the motor free of damage Go to step 2...

Page 52: ...xt level of support The problem is solved Dark print check Actions Yes No Step 1 a From the home screen touch Settings Print Quality Toner Darkness b Check the darkness setting value Is the darkness setting too low Go to step 2 Go to step 3 Step 2 Adjust the darkness setting to the proper value Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then ...

Page 53: ...o to step 7 Step 7 Reseat the cable Does the problem remain Go to step 8 The problem is solved Step 8 Check the continuity of the main HVPS cable Does the cable have continuity Go to step 10 Go to step 9 Step 9 Replace the cable Does the problem remain Go to step 10 The problem is solved Step 10 Check the electrical contacts of the developer PC unit wiper rail with the affected color Are the conta...

Page 54: ...the paper type and size settings match the paper type and size set on the tray Do the settings match Go to step 3 Go to step 2 Step 2 Change the paper size and type or adjust the size settings in the tray Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Advanced Print Quality Samples Advanced Print Quality Samples b Check the test ...

Page 55: ...Print Quality Samples Advanced Print Quality Samples b Check the test page for background Is only one color producing the background Go to step 2 Go to step 4 Step 2 a From the home screen touch Settings Device Notiﬁcations Show Supply Estimates b Check the remaining life of the photoconductor units and developer units Is the photoconductor unit or developer unit near or at its end of life Go to s...

Page 56: ... Check the transfer belt for misalignment wear and damage Is the transfer belt properly installed and free of damage Go to step 10 Go to step 9 Step 9 Reinstall or replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Go to step 10 The problem is solved Step 10 Check the main HVPS for proper connection Check the main HVPS connector Check the main HVPS socket JHVPS...

Page 57: ...o step 18 Go to step 17 Step 17 Replace the cable Does the problem remain Go to step 18 The problem is solved Step 18 Remove and then reinstall the main HVPS See Main HVPS removal on page 661 Does the problem remain Go to step 19 The problem is solved Step 19 Replace the main HVPS See Main HVPS removal on page 661 Does the problem remain Go to step 20 The problem is solved Step 20 Remove and then ...

Page 58: ... within a test page Go to step 2 Go to step 3 Step 2 Perform the Repeating defects service check See Repeating defects check on page 77 Does the problem remain Go to step 3 The problem is solved Step 3 Check the pages right after the defective page Does the defect repeat after two consecutive normal pages A3 or letter have been printed Go to step 4 The problem is solved Step 4 Check the transfer b...

Page 59: ...er to Off Does the problem remain Go to step 2 The problem is solved Step 2 Update the ﬁrmware to the latest version Does the problem remain Go to step 3 The problem is solved Step 3 a From the home screen touch Settings Print Quality Toner Darkness b Check the darkness setting value Is the darkness setting too low Go to step 4 Go to step 5 Step 4 Adjust the darkness setting to the proper value Do...

Page 60: ...e problem remain Go to step 8 The problem is solved Step 8 Check the affected toner cartridge Check the shutter Note The toner cartridge shutter slides open to supply toner to the developer unit Check if the cartridge is empty Is the toner cartridge ﬁlled and properly working Go to step 10 Go to step 9 Step 9 Repair the shutter or replace the toner cartridge Does the problem remain Go to step 10 T...

Page 61: ...t Clean sensing and laser optics Let the cleaning operation run for three minutes b Enter the Diagnostics menu and then navigate to Advanced Print Quality Samples Advanced Print Quality Samples Does the problem remain Go to step 16 The problem is solved Step 16 a Turn off the printer to let the printhead shutters remain open b Remove the developer and PC unit combos and then clean the printhead le...

Page 62: ...oper PC unit CMY wiper rail removal on page 668 or Developer PC unit K wiper rail removal on page 669 Does the problem remain Go to step 23 The problem is solved Step 23 Check the electrical contacts of the transfer belt Are the pins stuck or damaged Go to step 24 Go to step 25 Step 24 Repair the pins or replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Go to ...

Page 63: ...per Does the problem remain Go to step 5 The problem is solved Step 5 Check the printer for toner contamination Is the printer free of leaked toner Go to step 7 Go to step 6 Step 6 Remove the leaked toner Using a toner vacuum clean the printer and remove all traces of leaked toner Print several pages to clear the remaining traces of toner from the imaging components Does the problem remain Go to s...

Page 64: ...les b Check the test page Is only one color producing mottled print and dots Go to step 10 Go to step 11 Step 10 Replace the photoconductor unit with the affected color See Developer unit and photoconductor unit removal on page 646 Does the problem remain Go to step 11 The problem is solved Step 11 Replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Contact the ...

Page 65: ...he printhead alignment adjustment See Printhead alignment adjustment on page 596 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Deskew b Touch Start Does the motor run Contact the next level of support Go to step 6 Step 6 Check the motor cable JMTR3 on the controller board for proper co...

Page 66: ...is solved Step 3 Replace the developer unit with the affected color See Developer unit and photoconductor unit removal on page 646 Does the problem remain Go to step 4 The problem is solved Step 4 Check the charge roller HVPS for proper connection Check the charge roller HVPS connector Check the charge roller HVPS socket JHVPS2 on the controller board Is the cable properly connected Go to step 6 G...

Page 67: ...remain Go to step 11 The problem is solved Step 11 Check the cable for proper connection Check the controller board socket JVD01 Check the cable connected to the printhead Is the cable properly connected Contact the next level of support Go to step 12 Step 12 Reseat the cable Does the problem remain Contact the next level of support The problem is solved Text or images cut off check Leading edge T...

Page 68: ... Does the problem remain Go to step 4 The problem is solved Step 4 Remove and then reinstall the fuser See Fuser removal on page 606 Does the problem remain Go to step 5 The problem is solved Step 5 Replace the fuser See Fuser removal on page 606 Does the problem remain Go to step 6 The problem is solved Step 6 a From the home screen touch Settings Device Maintenance Conﬁguration Menu Reports Even...

Page 69: ...lem is solved Step 2 a Enter the Diagnostics menu and then navigate to Advanced Print Quality Samples Advanced Print Quality Samples b Check the test page Is only one color producing uneven print density Go to step 3 Go to step 4 Step 3 Replace the photoconductor unit with the affected color See Developer unit and photoconductor unit removal on page 646 Does the problem remain Go to step 4 The pro...

Page 70: ...l dark lines or streaks check ABCDE ABCDE ABCDE Leading edge Trailing edge Actions Yes No Step 1 a Enter the Diagnostics menu and then navigate to Advanced Print Quality Samples Advanced Print Quality Samples b Check the test page Is only one color producing the vertical lines or streaks Go to step 2 Go to step 3 Step 2 Replace the photoconductor unit with the affected color See Developer unit and...

Page 71: ...vigate to Printer setup EP setup Toner patch sensor adjust Clean sensing and laser optics Let the cleaning operation run for three minutes b From the home screen touch Settings Reports Print Quality Pages Does the problem remain Go to step 3 The problem is solved Step 3 a Turn off the printer to let the printhead shutters remain open b Remove the developer and PC unit combos and then clean the pri...

Page 72: ... problem is solved Step 3 Perform color alignment adjustment on all colors See Color alignment adjust on page 579 Does the problem remain Go to step 4 The problem is solved Step 4 Perform the Auto alignment service check See Auto alignment service check on page 525 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Printer setup EP s...

Page 73: ...ler board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Image banding check Actions Yes No Step 1 Load paper from a fresh package Note Paper may absorb moisture due to high humidity Store paper in its original wrapper until it is ready to be used Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and ...

Page 74: ...anced Print Quality Samples Advanced Print Quality Samples b Check the test page Does the problem remain Go to step 7 The problem is solved Step 7 Replace the transfer roller See Transfer roller removal on page 607 Does the problem remain Go to step 8 The problem is solved Step 8 Replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Go to step 9 The problem is sol...

Page 75: ...ff the printer to let the printhead shutters remain open b Remove the developer and PC unit combos and then clean the printhead lenses using a lint free cloth Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor printhead wiper for damage Is the motor free of damage Go to step 6 Go to step 5 Step 5 Replace the motor See Motor printhead wiper removal on page 639 Does th...

Page 76: ... 12 Go to step 11 Step 11 Clean the transfer belt Does the problem remain Go to step 12 The problem is solved Step 12 Replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Contact the next level of support The problem is solved Random marks check Actions Yes No Step 1 Check the printer for toner contamination Is the printer free of leaked toner Go to step 3 Go to ...

Page 77: ...step 7 The problem is solved Step 7 Check the transfer belt for contamination Is the transfer belt free of contamination Contact the next level of support Go to step 8 Step 8 Replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Contact the next level of support The problem is solved Repeating defects check Action Yes No Step 1 Check the printer rollers for contam...

Page 78: ...If the affected color is black then replace the black photoconductor unit See Developer unit and photoconductor unit removal on page 646 Does the problem remain Contact the next level of support The problem is solved Step 7 Measure the distance between the repeating marks Is the distance between the marks 78 5 mm Go to step 8 Go to step 9 Step 8 Replace the transfer roller See Transfer roller remo...

Page 79: ...p 1 Isolate the scanner system by printing the advanced print quality samples directly from the printer Enter the Diagnostics menu and then navigate to Advanced Print Quality Samples Advanced Print Quality Samples Is the scan defect seen on the print quality samples Go to step 2 Go to step 3 Step 2 Identify and then resolve the print quality defect See Fixing print quality issues on page 47 Does t...

Page 80: ...ean the reference strips Does the problem remain Go to step 9 The problem is solved Step 9 a Clean the white strip on the bottom of the large platen glass of contamination and then reset the printer b Perform a scan to print test using both the ADF and scanner unit assemblies Does the problem remain Go to step 10 The problem is solved Step 10 a Replace the appropriate CCDM b Perform a scan to prin...

Page 81: ...ion and damage Go to step 5 Go to step 4 Step 4 Clean the glass or replace the ADF top cover Does the problem remain Go to step 5 The problem is solved Step 5 a Clean the ﬂatbed scanner CCDM of contamination or dust b Perform a scan to print test using the ADF or scanner unit assembly Does the problem remain Go to step 6 The problem is solved Step 6 a Replace the ﬂatbed scanner CCDM See Flatbed sc...

Page 82: ...amage Go to step 5 Go to step 4 Step 4 Clean the glass or replace the ADF top cover Does the problem remain Go to step 5 The problem is solved Step 5 a Clear the ﬂatbed scanner CCDM of contamination or dust b Perform a scan to print test using both the ADF and scanner unit assemblies Does the problem remain Go to step 6 The problem is solved Step 6 a Replace the ﬂatbed scanner CCDM See Flatbed sca...

Page 83: ...o to step 4 The problem is solved Step 4 Check the caster base casters for damage Are the casters free of damage Go to step 6 Go to step 5 Step 5 Replace the damaged caster See Locking caster removal on page 781 or Non locking caster removal on page 784 Does the problem remain Go to step 6 The problem is solved Step 6 Properly load the document into the ADF tray and ensure that all guides are corr...

Page 84: ...act the next level of support The problem is solved Media damage using the ADF check Actions Yes No Step 1 Isolate the scanner system by printing the advanced print quality samples directly from the printer Enter the Diagnostics menu and then navigate to Advanced Print Quality Samples Advanced Print Quality Samples Is the scan defect seen on the print quality samples Go to step 2 Go to step 3 Step...

Page 85: ...problem remain Go to step 6 The problem is solved Step 6 Check the ADF pick roller assembly for wear or damage Is the assembly free of wear or damage Contact the next level of support Go to step 7 Step 7 Replace the ADF pick roller assembly See ADF pick roller removal on page 710 Does the problem remain Contact the next level of support The problem is solved Wavy edge ADF 2nd side scan service che...

Page 86: ...F for proper installation b Gently move the the CCDM towards the front of the ADF and seat the locaters in the slot on the alignment post Does the problem remain Go to step 3 The problem is solved Step 3 Check the plastic locaters on the rear of the CCD ADF housing Are the plastic locaters free of damage or missing Go to step 4 Go to step 5 Step 4 Reinstall or replace the CCDM ADF and ensure that ...

Page 87: ...height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wrinkled cr...

Page 88: ...er control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Basic model Jam locations 1 Multipurpose feeder 2 Duplex...

Page 89: ...Jam locations 4 Automatic document feeder ADF 5 Standard bin 6 Door G 7 Door F 8 Trays Conﬁgured model Jam locations 1 Door L 2 Door J 3 Door K 4 Door N 7564 Diagnostic information 89 ...

Page 90: ...Paper jam in trays 1 Pull out the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 4 Open the tray cover 7564 Diagnostic information 90 ...

Page 91: ... paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open door B and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 7564 Diagnostic information 91 ...

Page 92: ...ges before loading 6 Reload paper Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open door D 3 Remove the jammed paper Note Make sure that all paper fragments are removed 7564 Diagnostic information 92 ...

Page 93: ...e easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive symbol touch a metal surface in an area away from the symbol 4 Close door D 5 Open the scanner cover 7564 Diagnostic information 93 ...

Page 94: ... paper Note Make sure that all paper fragments are removed 8 Close door E and the scanner cover Paper jam in the standard bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 7564 Diagnostic information 94 ...

Page 95: ...f injury from a hot component allow the surface to cool before touching it 3 Close door B Paper jam in door B Paper jam in the fuser 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 7564 Diagnostic information 95 ...

Page 96: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 7564 Diagnostic information 96 ...

Page 97: ... all paper fragments are removed 5 Close door B Paper jam in the duplex unit 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 7564 Diagnostic information 97 ...

Page 98: ...move the jammed paper Note Make sure that all paper fragments are removed 3 Open the duplex cover 4 Remove the jammed paper Note Make sure that all paper fragments are removed 7564 Diagnostic information 98 ...

Page 99: ...5 Close the duplex cover and door B Paper jam in the ﬁnisher bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 Open door C 7564 Diagnostic information 99 ...

Page 100: ...mmed paper Note Make sure that all paper fragments are removed 5 Close doors F and C CAUTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C 7564 Diagnostic information 100 ...

Page 101: ...Staple jam in door G 1 Open door C 2 Open door G 7564 Diagnostic information 101 ...

Page 102: ...3 Pull out the staple cartridge holder 4 Lift the staple guard remove the loose staples and then remove the partial slab of staples so only the full slabs remain 2 1 7564 Diagnostic information 102 ...

Page 103: ...3 5 Close the staple guard 7564 Diagnostic information 103 ...

Page 104: ... HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Paper jam in door K 1 Open doors C and K 2 1 2 Remove the jammed paper Note Make sure that all paper fragments are removed Using knob K1 1 2 7564 Diagnostic information 104 ...

Page 105: ...INCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Paper jam in door J 1 Open door J 2 Remove the jammed paper Note Make sure that all paper fragments are removed 7564 Diagnostic information 105 ...

Page 106: ... Area J1 Areas J3 and J4 Areas J5 and J6 3 Close door J 7564 Diagnostic information 106 ...

Page 107: ...Paper jam in door N 1 Open door N 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door N 7564 Diagnostic information 107 ...

Page 108: ...Paper jam in door L 1 Open door L 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door L 7564 Diagnostic information 108 ...

Page 109: ...r jam in the staple ﬁnisher bin 1 Open door J 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door J Staple jam in door J 1 Open door J 7564 Diagnostic information 109 ...

Page 110: ...2 Remove the staple cartridge holder 3 Open the staple guard and then remove the loose staples Note Do not insert the staples that came out of the cartridge 7564 Diagnostic information 110 ...

Page 111: ...See Sensor input Paper cleared too early service check on page 134 200 05 Paper fed from the MPF never cleared the sensor input See Sensor input Paper failed to clear service check on page 114 200 07 Paper fed from the MPF never cleared the sensor input 200 12 Paper fed from tray 1 was detected earlier than expected at the sensor input See Sensor input Paper arrived too early service check on page...

Page 112: ... input Paper tray 3 failed to arrive service check on page 121 200 34 Paper fed from tray 3 cleared the sensor input earlier than expected See Sensor input Paper cleared too early service check on page 134 200 35 Paper fed from tray 3 never cleared the sensor input See Sensor input Paper failed to clear service check on page 114 200 37 Paper fed from tray 3 never cleared the sensor input 200 42 Pa...

Page 113: ...n Yes No Step 1 Check if the paper size matches the size set on the tray guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the tray for overﬁlling Is the tray overﬁlled Go to step 4 Go to step 5 Step 4 Remove the excess paper ...

Page 114: ... solved Step 5 Check the paper path for paper jams and fragments Is the paper path free of jams and fragments Go to step 7 Go to step 6 Step 6 Remove the paper jams and fragments Does the problem remain Go to step 7 The problem is solved Step 7 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Input Does the sensor status change while ...

Page 115: ...nt job Does the problem remain Contact the next level of support The problem is solved Sensor input Tray 1 failed to pick service check Action Yes No Step 1 Check if the paper size matches the size set on the tray 1 guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to st...

Page 116: ...1 pick roller Is the pick roller free from excess wear contamination and damage Go to step 11 Go to step 10 Step 10 Replace the pick roller See Pick roller removal on page 654 Does the problem remain Go to step 11 The problem is solved Step 11 a Check the pick roller for proper installation b Fully press the pick roller assembly upward to make sure the mounting latches are properly engaging the sl...

Page 117: ...olved Step 17 Replace the sensor See Sensor input removal on page 621 Does the problem remain Go to step 18 The problem is solved Step 18 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Pick tray 1 b Touch Start Does the motor run Go to step 21 Go to step 19 Step 19 Check the motor cable for proper connection and then reseat if necessary Does the probl...

Page 118: ...s the tray overﬁlled Go to step 4 Go to step 5 Step 4 Remove the excess paper from the tray Does the problem remain Go to step 5 The problem is solved Step 5 Check the paper condition in tray 2 Is the paper crumpled or damaged Go to step 6 Go to step 7 Step 6 Replace the crumpled or damaged paper Does the problem remain Go to step 7 The problem is solved Step 7 Check the tray 2 separator pad for m...

Page 119: ...oes the problem remain Go to step 13 The problem is solved Step 13 Check the paper path along the tray 2 exit Is the paper path free of fragments and contamination Go to step 15 Go to step 14 Step 14 Clean the paper path Does the problem remain Go to step 15 The problem is solved Step 15 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the senso...

Page 120: ... deﬂector removal on page 622 Does the problem remain Go to step 21 The problem is solved Step 21 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Isolation b Touch Start Does the motor run Go to step 24 Go to step 22 Step 22 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 23 The problem is sol...

Page 121: ... overﬁlling Is the tray overﬁlled Go to step 6 Go to step 7 Step 6 Remove the excess paper from the tray Does the problem remain Go to step 7 The problem is solved Step 7 Check the paper condition in tray 3 Is the paper crumpled or damaged Go to step 8 Go to step 9 Step 8 Replace the crumpled or damaged paper Does the problem remain Go to step 9 The problem is solved Step 9 Check the tray 3 separa...

Page 122: ...Does the problem remain Go to step 15 The problem is solved Step 15 Check the paper path along the tray 3 exit Is the paper path free of fragments and contamination Go to step 17 Go to step 16 Step 16 Clean the paper path Does the problem remain Go to step 17 The problem is solved Step 17 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sens...

Page 123: ... deﬂector removal on page 622 Does the problem remain Go to step 23 The problem is solved Step 23 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Isolation b Touch Start Does the motor run Go to step 26 Go to step 24 Step 24 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 25 The problem is sol...

Page 124: ... The problem is solved Step 5 Check the tray 3 paper path Is the paper path free of fragments and contamination Go to step 7 Go to step 6 Step 6 Clean the paper path Does the problem remain Go to step 7 The problem is solved Step 7 Check tray 4 for overﬁlling Is the tray overﬁlled Go to step 8 Go to step 9 Step 8 Remove the excess paper from the tray Does the problem remain Go to step 9 The proble...

Page 125: ...the pick roller for proper installation b Fully press the pick roller assembly upward to make sure the mounting latches are properly engaging the slot on the shaft Is the pick roller assembly properly installed Go to step 17 Go to step 16 Step 16 Reinstall the pick roller assembly Does the problem remain Go to step 17 The problem is solved Step 17 Check the paper path along the tray 4 exit Is the ...

Page 126: ...oper connection and then reseat if necessary Does the problem remain Go to step 24 The problem is solved Step 24 Replace the sensor See Sensor MPF pass through with deﬂector removal on page 622 Does the problem remain Go to step 25 The problem is solved Step 25 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 2 Doe...

Page 127: ...vigate to Printer diagnostics adjustments Motor tests Isolation b Touch Start Does the motor run Go to step 34 Go to step 32 Step 32 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 33 The problem is solved Step 33 Replace the motor isolation Does the problem remain Go to step 34 The problem is solved Step 34 a Enter the Diagnostics menu a...

Page 128: ...solved Step 39 Replace the motor See Motor 550 sheet tray pass through removal on page 762 Does the problem remain Go to step 40 The problem is solved Step 40 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor input Paper tray 5 failed to arrive service check Action Yes No Step 1 Check the tray 1 paper path Is the paper path free of fragments...

Page 129: ... Does the problem remain Go to step 9 The problem is solved Step 9 Check tray 5 for overﬁlling Is the tray overﬁlled Go to step 10 Go to step 11 Step 10 Remove the excess paper from the tray Does the problem remain Go to step 11 The problem is solved Step 11 Check the paper condition in tray 5 Is the paper crumpled or damaged Go to step 12 Go to step 13 Step 12 Replace the crumpled or damaged pape...

Page 130: ...ot on the shaft Is the pick roller assembly properly installed Go to step 19 Go to step 18 Step 18 Reinstall the pick roller assembly Does the problem remain Go to step 19 The problem is solved Step 19 Check the paper path along the tray 5 exit Is the paper path free of fragments and contamination Go to step 21 Go to step 20 Step 20 Clean the paper path Does the problem remain Go to step 21 The pr...

Page 131: ...page 622 Does the problem remain Go to step 27 The problem is solved Step 27 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 2 Does the sensor status change while toggling the sensor Go to step 30 Go to step 28 Step 28 Check the sensor cable for proper connection and then reseat if necessary Does the problem remai...

Page 132: ... Step 34 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 35 The problem is solved Step 35 Replace the sensor Does the problem remain Go to step 36 The problem is solved Step 36 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Isolation b Touch Start Does the motor run Go to step 39 Go to step ...

Page 133: ...Step 42 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pass through tray 3 b Touch Start Does the motor run Go to step 45 Go to step 43 Step 43 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 44 The problem is solved Step 44 Replace the motor See Motor 550 sheet tray pass through removal on...

Page 134: ... the paper size matches the size set on the tray guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the tray for overﬁlling Is the tray overﬁlled Go to step 4 Go to step 5 Step 4 Remove the excess paper from the tray Does the p...

Page 135: ...main Contact the next level of support The problem is solved Sensor input static jam service check Action Yes No Step 1 Check the paper path for partially fed or jammed paper Is the paper path free of partially fed or jammed paper Go to step 3 Go to step 2 Step 2 Remove the partially fed or jammed paper Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu ...

Page 136: ...leared too early service check on page 141 202 05 Paper fed from the MPF never cleared the sensor fuser exit See Sensor fuser exit Paper failed to clear service check on page 142 202 07 Paper fed from the MPF never cleared the sensor fuser exit 202 12 Paper fed from tray 1 was detected earlier than expected at the sensor fuser exit See Sensor fuser exit Paper arrived too early service check on pag...

Page 137: ...n expected at the sensor fuser exit See Sensor fuser exit Paper arrived too early service check on page 138 202 43 Paper fed from tray 4 never arrived at the sensor fuser exit See Sensor fuser exit Paper failed to arrive service check on page 139 202 44 Paper fed from tray 4 cleared the sensor fuser exit earlier than expected See Sensor fuser exit Paper cleared too early service check on page 141 ...

Page 138: ...tep 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Replace the sensor fuser buckle detect Does the problem remain Go to step 6 The problem is solved Step 6 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor fuser exit Paper arrived too early ...

Page 139: ...nts Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 Check the fuser for obstructions Is the fuser free of obstructions Go to step 5 Go to step 4 Step 4 Remove the obstructions in the fuser area Does the problem remain Go to step 5 The problem is solved Step 5 Check th...

Page 140: ...em is solved Step 10 Check the transfer belt for damage Is the transfer belt damaged Go to step 11 Go to step 13 Step 11 Replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Go to step 12 The problem is solved Step 12 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Fuser b Touch Start Does the motor run Go to step 15 ...

Page 141: ...support The problem is solved Sensor fuser exit Paper cleared too early service check Action Yes No Step 1 Check the fuser rollers for damage Are the rollers free of damage Go to step 3 Go to step 2 Step 2 Replace the fuser See Fuser removal on page 606 Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustment...

Page 142: ...he problem is solved Step 3 Check the fuser for obstructions Is the fuser free of obstructions Go to step 5 Go to step 4 Step 4 Remove the obstructions on the fuser Does the problem remain Go to step 5 The problem is solved Step 5 Check the fuser for damage and life expiration Is the fuser damaged or has it reached end of life Go to step 6 Go to step 7 Step 6 Replace the fuser See Fuser removal on...

Page 143: ...ep 11 Step 11 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 12 The problem is solved Step 12 Replace the motor fuser Does the problem remain Go to step 13 The problem is solved Step 13 Check the motor transfer belt cable for proper connection and then reseat if necessary Does the problem remain Go to step 14 The problem is solved Step 1...

Page 144: ...oblem is solved Step 5 Replace the fuser See Fuser removal on page 606 Does the problem remain Go to step 6 The problem is solved Step 6 Perform a print job Does the problem remain Contact the next level of support The problem is solved 212 paper jams 212 paper jam messages Error code Description Action 212 02 Paper fed from the MPF was detected earlier than expected at the sensor deskew roller en...

Page 145: ... service check on page 146 212 23 Paper fed from tray 2 never arrived at the sensor deskew roller entry See Sensor deskew roller entry Paper failed to arrive service check on page 147 212 24 Paper fed from tray 2 cleared the sensor deskew roller entry earlier than expected See Sensor deskew roller entry Paper cleared too early service check on page 148 212 25 Paper fed from tray 2 never cleared th...

Page 146: ...rvice check on page 146 212 53 Paper fed from tray 5 never arrived at the sensor deskew roller entry See Sensor deskew roller entry Paper failed to arrive service check on page 147 212 54 Paper fed from tray 5 cleared the sensor deskew roller entry earlier than expected See Sensor deskew roller entry Paper cleared too early service check on page 148 212 55 Paper fed from tray 5 never cleared the s...

Page 147: ...ments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 Check the paper condition in the tray Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled or damaged paper Does the problem remain Go to step 5 The problem is solved Step 5 a Ente...

Page 148: ...k the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 10 The problem is solved Step 10 Replace the motor Does the problem remain Go to step 11 The problem is solved Step 11 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor deskew roller entry Paper cleared too early service check Action Yes N...

Page 149: ...es the problem remain Contact the next level of support The problem is solved Sensor deskew roller entry Paper failed to clear service check Action Yes No Step 1 Check if the paper size matches the size set on the tray guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to...

Page 150: ...ensor Does the problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Deskew b Touch Start Does the motor run Go to step 11 Go to step 9 Step 9 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 10 The problem is solved Step 10 Replace the motor D...

Page 151: ...to step 5 The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 Perform a print job Does the problem remain Contact the next level of support The problem is solved 213 paper jams 213 paper jam messages Error code Description Action 213 02 Paper fed from the MPF was detected earlier than expected at the sensor deskew roller exit See Sensor...

Page 152: ...heck on page 154 213 24 Paper fed from tray 2 cleared the sensor deskew roller exit earlier than expected See Sensor deskew roller exit Paper cleared too early service check on page 155 213 25 Paper fed from tray 2 never cleared the sensor deskew roller exit See Sensor deskew roller exit Paper failed to clear service check on page 156 213 27 Paper fed from tray 2 never cleared the sensor deskew ro...

Page 153: ...pected See Sensor deskew roller exit Paper cleared too early service check on page 155 213 55 Paper fed from tray 5 never cleared the sensor deskew roller exit See Sensor deskew roller exit Paper failed to clear service check on page 156 213 57 Paper fed from tray 5 never cleared the sensor deskew roller exit 213 91 Paper remains detected at the sensor deskew roller exit after the printer is turne...

Page 154: ...tion in the tray Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled or damaged paper Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Deskew roller exit Does the sensor status change while toggling the sensor Go to step 8 Go to step 6...

Page 155: ...upport The problem is solved Sensor deskew roller exit Paper cleared too early service check Action Yes No Step 1 Check the deskew roller for damage Is the roller free of damage Go to step 3 Go to step 2 Step 2 Replace the deskew roller Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b ...

Page 156: ...emain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Deskew roller exit Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solve...

Page 157: ...th free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Deskew roller exit Does the sensor status change while toggling the sensor Go to step 8 Go to step 4 Step 4 Check the sens...

Page 158: ...duplex path 1 Paper failed to arrive service check on page 161 230 04 Paper fed from the MPF cleared the sensor duplex path 1 earlier than expected See Sensor duplex path 1 Paper cleared too early service check on page 163 230 05 Paper fed from the MPF never cleared the sensor duplex path 1 See Sensor duplex path 1 Paper failed to clear service check on page 164 230 12 Paper fed from tray 1 was de...

Page 159: ...ervice check on page 164 230 42 Paper fed from tray 4 was detected earlier than expected at the sensor duplex path 1 See Sensor duplex path 1 Paper arrived too early service check on page 160 230 43 Paper fed from tray 4 never arrived at the sensor duplex path 1 See Sensor duplex path 1 Paper failed to arrive service check on page 161 230 44 Paper fed from tray 4 cleared the sensor duplex path 1 e...

Page 160: ...6 Go to step 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor duplex path 1 Paper arrived too early service ...

Page 161: ... jams and fragments Is the paper path free of jams and fragments Go to step 5 Go to step 4 Step 4 Remove the paper jams and fragments Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Duplex path 1 Does the sensor status change while toggling the sensor Go to step 8 Go t...

Page 162: ...nter diagnostics adjustments Motor tests Redrive b Touch Start Does the motor run Go to step 14 Go to step 12 Step 12 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 13 The problem is solved Step 13 Replace the redrive See Redrive removal on page 619 Does the problem remain Go to step 14 The problem is solved Step 14 a Enter the Diagnosti...

Page 163: ...amaged gears belts and rollers Is the duplex assembly free of damage Go to step 21 Go to step 20 Step 20 Replace the duplex assembly Does the problem remain Go to step 21 The problem is solved Step 21 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor duplex path 1 Paper cleared too early service check Action Yes No Step 1 Check the duplex ro...

Page 164: ...s the problem remain Contact the next level of support The problem is solved Sensor duplex path 1 Paper failed to clear service check Action Yes No Step 1 Check if the paper size matches the size set on the tray guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to step 3...

Page 165: ...on and then reseat if necessary Does the problem remain Go to step 9 The problem is solved Step 9 Replace the sensor Does the problem remain Go to step 10 The problem is solved Step 10 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Duplex b Touch Start Does the motor run Go to step 13 Go to step 11 Step 11 Check the motor cable for proper connection a...

Page 166: ...emain Go to step 5 The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 Perform a print job Does the problem remain Contact the next level of support The problem is solved 231 paper jams 231 paper jam messages Error code Description Action 231 02 Paper fed from the MPF was detected earlier than expected at the sensor duplex path 2 See Se...

Page 167: ... duplex path 2 See Sensor duplex path 2 Paper failed to clear service check on page 171 231 32 Paper fed from tray 3 was detected earlier than expected at the sensor duplex path 2 See Sensor duplex path 2 Paper arrived too early service check on page 168 231 33 Paper fed from tray 3 never arrived at the sensor duplex path 2 See Sensor duplex path 2 Paper failed to arrive service check on page 168 ...

Page 168: ...ervice check on page 172 Sensor duplex path 2 Paper arrived too early service check Action Yes No Step 1 Check the paper path entering the duplex path for paper jams and fragments Is the paper path free of fragments and contamination Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 Perform a print job Does the pr...

Page 169: ...justments Motor tests Duplex b Touch Start Does the motor run Go to step 9 Go to step 7 Step 7 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 8 The problem is solved Step 8 Replace the motor Does the problem remain Go to step 9 The problem is solved Step 9 Check the duplex drive gears for damage Is the duplex drive gears free of damage G...

Page 170: ...the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Duplex path 2 Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem ...

Page 171: ...ragments Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Duplex path 2 Does the sensor status change while toggling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step ...

Page 172: ... fragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Duplex path 2 Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 ...

Page 173: ...ared the sensor input earlier than expected during a duplex print job See Sensor input Paper duplex job cleared too early service check on page 176 232 15 Paper fed from tray 1 never cleared the sensor input during a duplex print job See Sensor input Paper duplex job failed to clear service check on page 177 232 17 Paper fed from tray 1 never cleared the sensor input during a duplex print job 232 ...

Page 174: ...age 177 232 47 Paper fed from tray 4 never cleared the sensor input during a duplex print job 232 53 Paper fed from tray 5 never arrived at the sensor input during a duplex print job See Sensor input Paper duplex job failed to arrive service check on page 174 232 54 Paper fed from tray 5 cleared the sensor input earlier than expected during a duplex print job See Sensor input Paper duplex job clea...

Page 175: ...e problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Duplex b Touch Start Does the motor run Go to step 11 Go to step 9 Step 9 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 10 The problem is solved Step 10 Replace the motor Does the probl...

Page 176: ...lers for damage Are the rollers free of damage Go to step 3 Go to step 2 Step 2 Replace the duplex Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Input Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 Step 4 Check the sensor cable for ...

Page 177: ...or paper jams and fragments Is the paper path free of jams and fragments Go to step 5 Go to step 4 Step 4 Remove the paper jams and fragments Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor Input Does the sensor status change while toggling the sensor Go to step 8 Go t...

Page 178: ...pass through Paper failed to clear service check on page 187 240 06 Paper fed from the MPF was picked but it never arrived at the sensor MPF pass through See MPF failed to pick service check on page 189 240 07 Paper fed from the MPF cleared the sensor MPF pass through later than expected See Sensor MPF pass through Paper failed to clear service check on page 187 240 25 Paper fed from tray 2 cleare...

Page 179: ...it never arrived at the sensor MPF pass through See Sensor MPF pass through Paper tray 5 failed to arrive service check on page 184 240 55 Paper fed from tray 5 cleared the sensor MPF pass through later than expected See Sensor MPF pass through Paper failed to clear service check on page 187 240 57 Paper fed from tray 5 cleared the sensor MPF pass through later than expected 240 82 The motor MPF p...

Page 180: ...emoval on page 622 Does the problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 2 Does the sensor status change while toggling the sensor Go to step 11 Go to step 9 Step 9 Check the sensor cable for proper connection and then reseat if necessary Does the problem...

Page 181: ...paper path guides for paper jams and fragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 Check the tray 3 paper path guides for paper jams and fragments Is the paper path free of jams and fragments Go to step 5 Go to step 4 Step 4 Remove the paper jams and fragm...

Page 182: ...tep 9 Step 9 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 10 The problem is solved Step 10 Replace the sensor Does the problem remain Go to step 11 The problem is solved Step 11 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 3 Does the sensor status ...

Page 183: ...n Go to step 17 The problem is solved Step 17 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pass through tray 3 b Touch Start Does the motor run Go to step 20 Go to step 18 Step 18 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 19 The problem is solved Step 19 Replace the motor See Motor ...

Page 184: ... Check the tray 4 paper path guides for paper jams and fragments Is the paper path free of jams and fragments Go to step 7 Go to step 6 Step 6 Remove the paper jams and fragments Does the problem remain Go to step 7 The problem is solved Step 7 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Sensor tests b Find the sensor MPF pass through Does the sensor status ch...

Page 185: ...Sensor tests b Find the sensor Pass through tray 3 Does the sensor status change while toggling the sensor Go to step 16 Go to step 14 Step 14 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 15 The problem is solved Step 15 Replace the sensor Does the problem remain Go to step 16 The problem is solved Step 16 a Enter the Diagnostics menu...

Page 186: ...Replace the motor See Motor 550 sheet tray pass through removal on page 762 Does the problem remain Go to step 22 The problem is solved Step 22 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pass through tray 3 b Touch Start Does the motor run Go to step 25 Go to step 23 Step 23 Check the motor cable for proper connection and then reseat if necessar...

Page 187: ...a print job Does the problem remain Contact the next level of support The problem is solved Sensor MPF pass through Paper failed to clear service check Action Yes No Step 1 Check if the paper size matches the size set on the tray guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem r...

Page 188: ...with deﬂector removal on page 622 Does the problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Isolation b Touch Start Does the motor run Go to step 11 Go to step 9 Step 9 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 10 The problem is sol...

Page 189: ...o to step 5 The problem is solved Step 5 Check the paper condition in the MPF tray Is the paper crumpled or damaged Go to step 6 Go to step 7 Step 6 Replace the crumpled or damaged paper Does the problem remain Go to step 7 The problem is solved Step 7 Check the condition of the MPF pick roller Is the pick roller free from excess wear contamination and damage Go to step 9 Go to step 8 Step 8 Repla...

Page 190: ...eplace the sensor See Sensor MPF pass through with deﬂector removal on page 622 Does the problem remain Go to step 14 The problem is solved Step 14 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests MPF pick b Touch Start Does the motor run Go to step 17 Go to step 15 Step 15 Check the motor cable for proper connection and then reseat if necessary Does th...

Page 191: ...o step 5 The problem is solved Step 5 Check the paper condition in tray 2 Is the paper crumpled or damaged Go to step 6 Go to step 7 Step 6 Replace the crumpled or damaged paper Does the problem remain Go to step 7 The problem is solved Step 7 Check the tray 2 separator pad for misalignment and damage Is the separator pad properly installed and free of damage Go to step 9 Go to step 8 Step 8 Reins...

Page 192: ...or Go to step 16 Go to step 14 Step 14 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 15 The problem is solved Step 15 Replace the sensor See Sensor MPF pass through with deﬂector removal on page 622 Does the problem remain Go to step 16 The problem is solved Step 16 a Enter the Diagnostics menu and then navigate to Additional input tra...

Page 193: ...o to step 2 Go to step 3 Step 2 Remove the excess paper from the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the paper condition in the MPF tray Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled or damaged paper Does the problem remain Go to step 5 The problem is solved Step 5 Check the paper path along the tray exit Is the pape...

Page 194: ...roblem is solved Sensor MPF pass through static jam service check Action Yes No Step 1 Check the paper path for paper jams and fragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments S...

Page 195: ...The motor tray 1 pick has stalled Motor tray 1 pick jam service check Action Yes No Step 1 Check tray 1 for overﬁlling Is the tray overﬁlled Go to step 2 Go to step 3 Step 2 Remove the excess paper from the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the paper condition in tray 1 Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled...

Page 196: ...s solved 242 paper jams 242 paper jam messages Error code Description Action 242 31 Paper remains detected at the sensor tray 2 pass through although the printer is idle Tray 3 is the paper source See Sensor tray 2 pass through static jam service check on page 207 242 32 Paper fed from tray 3 was detected earlier than expected at the sensor tray 2 pass through See Sensor tray 2 pass through Paper ...

Page 197: ...ailed to clear service check on page 202 242 47 Paper fed from tray 4 never cleared the sensor tray 2 pass through 242 51 Paper remains detected at the sensor tray 2 pass through although the printer is idle Tray 5 is the paper source See Sensor tray 2 pass through static jam service check on page 207 242 52 Paper fed from tray 5 was detected earlier than expected at the sensor tray 2 pass through...

Page 198: ...ed but it never arrived at the sensor tray 2 pass through Paper source is undetermined See Sensor tray 2 pass through Tray 3 failed to pick service check on page 203 Sensor tray 2 pass through Paper arrived too early service check Action Yes No Step 1 Check the paper path for paper jams and fragments Is the paper path free of fragments and contamination Go to step 3 Go to step 2 Step 2 Remove the ...

Page 199: ...sts b Find the sensor Pass through tray 2 Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 a Enter the Diagnostics menu and then naviga...

Page 200: ... through removal on page 762 Does the problem remain Go to step 12 The problem is solved Step 12 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor tray 2 pass through Paper cleared too early service check Action Yes No Step 1 Check if the paper size matches the size set on the source tray guides Does the paper size match the size set on the ...

Page 201: ...ics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 2 Does the sensor status change while toggling the sensor Go to step 6 Go to step 8 Step 8 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 9 The problem is solved Step 9 Replace the sensor Does the problem remain Go to step 10...

Page 202: ... fragments Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 2 Does the sensor status change while toggling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain G...

Page 203: ...heck if the paper size matches the size set on the tray 3 guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check tray 3 for overﬁlling Is the tray overﬁlled Go to step 4 Go to step 5 Step 4 Remove the excess paper from the tray Doe...

Page 204: ...n Go to step 11 The problem is solved Step 11 Check the paper path along the tray 3 exit Is the paper path free of fragments and contamination Go to step 13 Go to step 12 Step 12 Clean the paper path Does the problem remain Go to step 13 The problem is solved Step 13 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray...

Page 205: ...ep 19 The problem is solved Step 19 Replace the tray 3 paper feeder See 550 sheet tray paper feeder removal on page 755 Does the problem remain Go to step 20 The problem is solved Step 20 Perform a print job Does the problem remain Contact the next level of support The problem is solved Motor tray 2 pick jam service check Action Yes No Step 1 Check tray 2 for overﬁlling Is the tray overﬁlled Go to...

Page 206: ...tep 7 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pick tray 2 b Touch Start Does the motor run Go to step 10 Go to step 8 Step 8 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 9 The problem is solved Step 9 Replace the motor Does the problem remain Go to step 10 The problem is solved St...

Page 207: ... The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 Perform a print job Does the problem remain Contact the next level of support The problem is solved 243 paper jams 243 paper jam messages Error code Description Action 243 41 Paper remains detected at the sensor tray 3 pass through although the printer is idle Tray 4 is the paper sour...

Page 208: ... from tray 5 cleared the sensor tray 3 pass through earlier than expected See Sensor tray 3 pass through Paper cleared too early service check on page 213 243 55 Paper fed from tray 5 never cleared the sensor tray 3 pass through See Sensor tray 3 pass through Paper failed to clear service check on page 215 243 57 Paper fed from tray 5 never cleared the sensor tray 3 pass through 243 83 The motor t...

Page 209: ...s and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 3 Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem rem...

Page 210: ...Go to step 4 Step 4 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pass through tray 4 b Touch Start Does the motor run Go to ...

Page 211: ...or overﬁlling Is the tray overﬁlled Go to step 4 Go to step 5 Step 4 Remove the excess paper from the tray Does the problem remain Go to step 5 The problem is solved Step 5 Check the paper condition in tray 4 Is the paper crumpled or damaged Go to step 6 Go to step 7 Step 6 Replace the crumpled or damaged paper Does the problem remain Go to step 7 The problem is solved Step 7 Check the tray 4 sepa...

Page 212: ...ler assembly Does the problem remain Go to step 13 The problem is solved Step 13 Check the paper path along the tray 4 exit Is the paper path free of fragments and contamination Go to step 15 Go to step 14 Step 14 Clean the paper path Does the problem remain Go to step 15 The problem is solved Step 15 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests ...

Page 213: ...er feeder removal on page 755 Does the problem remain Go to step 22 The problem is solved Step 22 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor tray 3 pass through Paper cleared too early service check Action Yes No Step 1 Check if the paper size matches the size set on the source tray guides Does the paper size match the size set on the...

Page 214: ...ics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 3 Does the sensor status change while toggling the sensor Go to step 6 Go to step 8 Step 8 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 9 The problem is solved Step 9 Replace the sensor Does the problem remain Go to step 10...

Page 215: ...gments Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 3 Does the sensor status change while toggling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to...

Page 216: ... Yes No Step 1 Check tray 3 for overﬁlling Is the tray overﬁlled Go to step 2 Go to step 3 Step 2 Remove the excess paper from the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the paper condition in tray 3 Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled or damaged paper Does the problem remain Go to step 5 The problem is solved...

Page 217: ...oblem is solved Sensor tray 3 pass through static jam service check Action Yes No Step 1 Check the paper path for paper jams and fragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Additional input tray diagnosti...

Page 218: ...ay 4 pass through See Sensor tray 4 pass through Paper failed to clear service check on page 221 244 56 Paper fed from tray 5 was picked but it never arrived at the sensor tray 4 pass through See Sensor tray 4 pass through Tray 5 failed to pick service check on page 222 244 57 Paper fed from tray 5 was picked but it never arrived at the sensor tray 4 pass through 244 83 The motor tray 4 pick has s...

Page 219: ...f fragments and contamination Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 4 Does the sensor status change while toggling the sensor Go to step 6 Go to step 4 Step 4 Check the s...

Page 220: ...step 5 The problem is solved Step 5 Check the paper condition in tray 5 Is the paper crumpled or damaged Go to step 6 Go to step 7 Step 6 Replace the crumpled or damaged paper Does the problem remain Go to step 7 The problem is solved Step 7 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 4 Does the sensor status ...

Page 221: ...paper path guides for paper jams and fragments Is the paper path free of jams and fragments Go to step 5 Go to step 4 Step 4 Remove the paper jams and fragments Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 4 Does the sensor status change while to...

Page 222: ... Step 11 Perform a print job Does the problem remain Contact the next level of support The problem is solved Sensor tray 4 pass through Tray 5 failed to pick service check Action Yes No Step 1 Check if the paper size matches the size set on the tray 5 guides Does the paper size match the size set on the tray Go to step 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the t...

Page 223: ...k roller Is the pick roller free from excess wear contamination and damage Go to step 11 Go to step 10 Step 10 Replace the pick roller See Pick roller removal on page 654 Does the problem remain Go to step 11 The problem is solved Step 11 a Check the tray 5 pick roller for proper installation b Fully press the pick roller assembly upward to make sure the mounting latches are properly engaging the ...

Page 224: ...remain Go to step 18 The problem is solved Step 18 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pick tray 5 b Touch Start Does the motor run Go to step 21 Go to step 19 Step 19 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 20 The problem is solved Step 20 Replace the motor Does the prob...

Page 225: ...n tray 4 Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled or damaged paper Does the problem remain Go to step 5 The problem is solved Step 5 Check the paper path along the tray 4 exit Is the paper path free of fragments and contamination Go to step 7 Go to step 6 Step 6 Clean the paper path Does the problem remain Go to step 7 The problem is solved Step 7 a En...

Page 226: ...ragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Sensor tests b Find the sensor Pass through tray 4 Does the sensor status change while toggling the sensor Go to step 6 Go to s...

Page 227: ...g Is the tray overﬁlled Go to step 2 Go to step 3 Step 2 Remove the excess paper from the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the paper condition in tray 5 Is the paper crumpled or damaged Go to step 4 Go to step 5 Step 4 Replace the crumpled or damaged paper Does the problem remain Go to step 5 The problem is solved Step 5 Check the paper path along the tr...

Page 228: ...ved Step 10 Perform a print job Does the problem remain Contact the next level of support The problem is solved 280 paper jams 280 paper jam messages Error code Description Action 280 11 Paper remains detected at the sensor ADF 1st scan after the printer is turned on See Sensor ADF 1st scan static jam service check on page 229 280 13 Paper never arrived at the sensor ADF 1st scan See Sensor ADF 1s...

Page 229: ...and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Replace the sensor Does the problem remain Go to step 6 The problem is solved Step 6 Load an undamaged document into the ADF tray and then perform a copy job Does the problem remain Contact the next level of support The problem is solved Sensor ADF 1st scan Paper failed to arrive service check Action Yes...

Page 230: ...em remain Go to step 7 The problem is solved Step 7 Check the condition of the ADF separator roller Is the separator roller free from excess wear contamination and damage Go to step 9 Go to step 8 Step 8 Clean or replace the separator roller See ADF separator roller removal on page 726 Does the problem remain Go to step 9 The problem is solved Step 9 a Enter the Diagnostics menu and then navigate ...

Page 231: ... 15 The problem is solved Step 15 Load an undamaged document into the ADF tray and then perform a copy job Does the problem remain Go to step 16 The problem is solved Step 16 Replace the ADF controller board Does the problem remain Contact the next level of support The problem is solved Sensor ADF 1st scan Paper failed to clear service check Action Yes No Step 1 Check the original document Check t...

Page 232: ... a Enter the Diagnostics menu and then navigate to Scanner diagnostics Sensor tests b Find the sensor ADF 1st scan Does the sensor status change while toggling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Replace the sensor Does the problem remain Go to step 8 ...

Page 233: ...at the sensor ADF pick after the printer is turned on See Sensor ADF pick static jam service check on page 233 281 15 Paper never cleared the sensor ADF pick See Sensor ADF pick Paper failed to clear service check on page 234 281 16 Paper never arrived at the sensor ADF pick See Sensor ADF pick ADF failed to pick service check on page 236 Sensor ADF pick static jam service check Action Yes No Step...

Page 234: ... perform a copy job Does the problem remain Contact the next level of support The problem is solved Sensor ADF pick Paper failed to clear service check Action Yes No Step 1 Check the original document Check the document for contaminations such as pieces of tape paper clips and staples Check the document for damage such as creases tears holes and excess wear Is the original document free of contami...

Page 235: ...gling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Replace the sensor Does the problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Motor tests ADF pick b Touch Start Does the motor run G...

Page 236: ...ep 3 Go to step 2 Step 2 Change the paper size or adjust the size setting in the tray Does the problem remain Go to step 3 The problem is solved Step 3 Check the ADF tray guides for damage Are the tray guides free of damage Go to step 5 Go to step 4 Step 4 Replace the ADF tray See ADF tray removal on page 713 Does the problem remain Go to step 5 The problem is solved Step 5 Check the original docu...

Page 237: ... Step 9 Check the condition of the ADF pick roller Is the pick roller free from excess wear contamination and damage Go to step 11 Go to step 10 Step 10 Clean or replace the pick roller See ADF pick roller removal on page 710 Does the problem remain Go to step 11 The problem is solved Step 11 Check the condition of the ADF feed belt Is the feed belt free from excess wear contamination and damage G...

Page 238: ...step 17 The problem is solved Step 17 Replace the sensor Does the problem remain Go to step 18 The problem is solved Step 18 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Motor tests ADF transport b Touch Start Does the motor run Go to step 21 Go to step 19 Step 19 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 20...

Page 239: ...ADF exit Paper failed to clear service check on page 242 Sensor ADF exit static jam service check Action Yes No Step 1 Check the ADF paper path for paper jams and fragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2 Remove the paper jams and fragments Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate ...

Page 240: ...taminations and damage Go to step 3 Go to step 2 Step 2 a Remove the contaminations or replace the damaged original document b Enter the Diagnostics menu and then navigate to Scanner diagnostics Scanner quick feed Does the problem remain Go to step 3 The problem is solved Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape paper clips and staples Is the pa...

Page 241: ...oller free from excess wear contamination and damage Go to step 11 Go to step 10 Step 10 Clean or replace the separator roller See ADF separator roller removal on page 726 Does the problem remain Go to step 11 The problem is solved Step 11 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Sensor tests b Find the sensor ADF media exit Does the sensor status change while toggling...

Page 242: ...lem is solved Step 18 Replace the ADF controller board Does the problem remain Contact the next level of support The problem is solved Sensor ADF exit Paper failed to clear service check Action Yes No Step 1 Check the original document Check the document for contaminations such as pieces of tape paper clips and staples Check the document for damage such as creases tears holes and excess wear Is th...

Page 243: ...gling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Replace the sensor Does the problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Motor tests ADF transport b Touch Start Does the motor ...

Page 244: ...sor ADF deskew See Sensor ADF deskew Paper failed to arrive service check on page 245 283 15 Paper never cleared the sensor ADF deskew See Sensor ADF deskew Paper failed to clear service check on page 247 Sensor ADF deskew static jam service check Action Yes No Step 1 Check the ADF paper path for paper jams and fragments Is the paper path free of jams and fragments Go to step 3 Go to step 2 Step 2...

Page 245: ...of tape paper clips and staples Check the document for damage such as creases tears holes and excess wear Is the original document free of contaminations and damage Go to step 3 Go to step 2 Step 2 a Remove the contaminations or replace the damaged original document b Enter the Diagnostics menu and then navigate to Scanner diagnostics Scanner quick feed Does the problem remain Go to step 3 The pro...

Page 246: ...m remain Go to step 9 The problem is solved Step 9 Check the condition of the ADF separator roller Is the separator roller free from excess wear contamination and damage Go to step 11 Go to step 10 Step 10 Clean or replace the separator roller See ADF separator roller removal on page 726 Does the problem remain Go to step 11 The problem is solved Step 11 a Enter the Diagnostics menu and then navig...

Page 247: ...17 The problem is solved Step 17 Load an undamaged document into the ADF tray and then perform a copy job Does the problem remain Go to step 18 The problem is solved Step 18 Replace the ADF controller board Does the problem remain Contact the next level of support The problem is solved Sensor ADF deskew Paper failed to clear service check Action Yes No Step 1 Check the original document Check the ...

Page 248: ...p 5 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Sensor tests b Find the sensor ADF deskew Does the sensor status change while toggling the sensor Go to step 8 Go to step 6 Step 6 Check the sensor cable for proper connection and then reseat if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Replace the sensor Does the problem remain Go to step 8...

Page 249: ...F 2nd scan after the printer is turned on See Sensor ADF 2nd scan static jam service check on page 249 284 13 Paper never arrived at the sensor ADF 2nd scan See Sensor ADF 2nd scan Paper failed to arrive service check on page 250 284 15 Paper never cleared the sensor ADF 2nd scan See Sensor ADF 2nd scan Paper failed to clear service check on page 253 Sensor ADF 2nd scan static jam service check Ac...

Page 250: ...the ADF tray and then perform a copy job Does the problem remain Contact the next level of support The problem is solved Sensor ADF 2nd scan Paper failed to arrive service check Action Yes No Step 1 Check the original document Check the document for contaminations such as pieces of tape paper clips and staples Check the document for damage such as creases tears holes and excess wear Is the origina...

Page 251: ...See ADF pick roller removal on page 710 Does the problem remain Go to step 7 The problem is solved Step 7 Check the condition of the ADF feed belt Is the feed belt free from excess wear contamination and damage Go to step 9 Go to step 8 Step 8 Clean or replace the feed belt See ADF feed belt removal on page 710 Does the problem remain Go to step 9 The problem is solved Step 9 Check the condition o...

Page 252: ...lved Step 14 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Motor tests ADF transport b Touch Start Does the motor run Go to step 17 Go to step 15 Step 15 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 16 The problem is solved Step 16 Replace the motor Does the problem remain Go to step 17 The problem is solved Ste...

Page 253: ... paper path for paper fragments and contaminations such as pieces of tape paper clips and staples Is the paper path free of obstructions and contaminations Go to step 5 Go to step 4 Step 4 Remove the obstructions and contaminations Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Scanner diagnostics Sensor tests b Find the sensor A...

Page 254: ... 11 Load an undamaged document into the ADF tray and then perform a copy job Does the problem remain Go to step 12 The problem is solved Step 12 Replace the ADF controller board Does the problem remain Contact the next level of support The problem is solved 288 289 paper jams 288 289 paper jam messages Error code Description Action 288 10 Jam is detected at the sensor ADF multi feed detect See Sen...

Page 255: ...tep 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape paper clips and staples Is the paper path free of obstructions and contaminations Go to step 5 Go to step 4 Step 4 Remove the obstructions and contaminations Does the problem remain Go to step 5 The problem is solved Step 5 Check the condition of the ADF feed belt Is the feed belt free from excess wear con...

Page 256: ...cables for proper connection and then reseat if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the HDMI cables for proper connection and then reseat if necessary Does the problem remain Go to step 3 The problem is solved Step 3 Load an undamaged document into the ADF tray and then perform a copy job Does the problem remain Contact the next level of support The pr...

Page 257: ...per jams 400 403 paper jam messages Error code Description Action 400 11 Paper remains detected at the sensor 1 HPT transport after the printer is turned on See Sensor HPT transport jam service check on page 258 400 13 Paper never arrived at the sensor 1 HPT transport 400 15 Paper never cleared the sensor 1 HPT transport 401 11 Paper remains detected at the sensor 2 HPT transport after the printer...

Page 258: ...Enter the Diagnostics menu and then touch Output bin quick feed d Select a bin and test type and then start the test Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Horizontal paper transport b Find the sensor Transport Does the sensor status change while toggling the sensor Go to step 5 Go t...

Page 259: ... removal on page 885 Does the problem remain Go to step 9 The problem is solved Step 9 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests b Find the motor HPT transport and fan and then touch Start Does the motor run Go to step 12 Go to step 10 Step 10 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed an...

Page 260: ... installed and free of damage Go to step 18 Go to step 17 Step 17 Reinstall or replace the belts See HPT transport belts removal on page 871 Does the problem remain Go to step 18 The problem is solved Step 18 Check the HPT front transport belt gear for wear and damage Is the gear free of wear and damage Go to step 20 Go to step 19 Step 19 Replace the gear See HPT front transport belt gear removal ...

Page 261: ...he problem remain Go to step 26 The problem is solved Step 26 Reseat the HPT controller board cables and then check the cables for damage Are the cables free of damage Go to step 28 Go to step 27 Step 27 Replace the cables See HPT controller board removal on page 870 Does the problem remain Go to step 28 The problem is solved Step 28 Reset the printer Does the problem remain Go to step 29 The prob...

Page 262: ...us change while toggling the sensor Go to step 5 Go to step 3 Step 3 Reseat the sensor cable and then check the sensor and actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor HPU entrance removal on page 897 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the D...

Page 263: ... of damage Go to step 12 Go to step 11 Step 11 Replace the gear See HPT transport gears removal on page 881 Does the problem remain Go to step 12 The problem is solved Step 12 Check the HPT transport gear for wear and damage Is the gear properly installed and free of damage Go to step 14 Go to step 13 Step 13 Replace the gear See HPT transport gears removal on page 881 Does the problem remain Go t...

Page 264: ...ved Step 20 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Horizontal paper transport b Find the sensor HPU Does the sensor status change while toggling the sensor Go to step 23 Go to step 21 Step 21 Reseat the sensor cable and then check the sensor and actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 23 G...

Page 265: ...n page 875 Does the problem remain Go to step 28 The problem is solved Step 28 Check the HPT alignment rollers for misalignment wear damage and contamination Are the rollers properly installed and free of wear damage and contamination Go to step 30 Go to step 29 Step 29 Reinstall or replace the rollers See HPT alignment rollers removal on page 899 Does the problem remain Go to step 30 The problem ...

Page 266: ... Go to step 35 Step 35 Replace the cables See HPT controller board removal on page 870 Does the problem remain Go to step 36 The problem is solved Step 36 Replace the controller board See HPT controller board removal on page 870 Does the problem remain Go to step 37 The problem is solved Step 37 Replace the HPT Does the problem remain Contact the next level of support The problem is solved 41y pap...

Page 267: ...page 257 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 Check the mailbox jam door and its rollers for misalignment and damage Is the door properly installed and free of damage Go to step 4 Go to step 3 Step 3 Reinstall or replace the mailbox jam door See Mailbox jam door rem...

Page 268: ...igate to Output device diagnostics Motor tests Mailbox Mailbox position diverter b Touch Start Does the motor run Go to step 12 Go to step 10 Step 10 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 12 Go to step 11 Step 11 Reinstall or replace the motor See Motor mailbox diverter removal on page 1205 Does the...

Page 269: ... page 1207 Does the problem remain Go to step 18 The problem is solved Step 18 Replace the mailbox Does the problem remain Contact the next level of support The problem is solved Mailbox transport jam service check Action Yes No Step 1 a Check the mailbox for proper installation and then check its paper path See Procedure before starting the mailbox service checks on page 257 b Enter the Diagnosti...

Page 270: ...e 1204 Does the problem remain Go to step 7 The problem is solved Step 7 Check the mailbox diverters and bottom diverter spring for misalignment and damage Are the diverters free of damage Go to step 9 Go to step 8 Step 8 Reinstall or replace the mailbox diverters See Mailbox diverter removal on page 1216 Does the problem remain Go to step 9 The problem is solved Step 9 Check the mailbox bin full ...

Page 271: ...wear and damage Are the rollers free of damage Go to step 15 Go to step 25 Step 15 Check the mailbox drive gears for misalignment and damage Are the gears properly installed and free of damage Go to step 17 Go to step 16 Step 16 Reinstall or replace the mailbox drive gears See Mailbox drive gears removal on page 1233 Does the problem remain Go to step 17 The problem is solved Step 17 Check the mai...

Page 272: ... the cable free of damage Go to step 23 Go to step 22 Step 22 Replace the mailbox interface cable See Mailbox interface cable removal on page 1210 Does the problem remain Go to step 23 The problem is solved Step 23 Reseat all connectors on the mailbox controller board and then reset the printer Does the problem remain Go to step 24 The problem is solved Step 24 Replace the mailbox controller board...

Page 273: ... motor staple ﬁnisher transport fails to achieve expected speed 420 55 The motor staple ﬁnisher transport runs too fast 421 13 The sensor staple ﬁnisher front tamper home was not covered at the speciﬁed time See Sensor staple ﬁnisher front tamper home jam service check on page 293 421 15 The sensor staple ﬁnisher front tamper home was not cleared within the speciﬁed time 422 13 The sensor staple ﬁ...

Page 274: ... motor staple ﬁnisher aligner paddle runs too fast 428 13 The staple head fails to reach home at the speciﬁed time See Staples Low 83 service check on page 568 428 15 The staple head fails to leave home at the speciﬁed time 429 11 The media remains detected by the sensor staple ﬁnisher staple unit paper present after power on See Staple ﬁnisher stapler throat jam service check on page 290 429 13 T...

Page 275: ...See Staple ﬁnisher entrance paper guide removal on page 844 Does the problem remain Go to step 5 The problem is solved Step 5 a Check the staple ﬁnisher jam access door for proper installation and damage and replace if necessary See Staple ﬁnisher jam access door removal on page 791 b Make sure that the door is properly closed Does the problem remain Go to step 6 The problem is solved Step 6 Check...

Page 276: ...roller for wear or damage and replace if necessary See Staple ﬁnisher compiler feed roller removal on page 834 c Manually turn the roller and make sure that the compiler feed idler rolls with the roller Does the problem remain Go to step 12 The problem is solved Step 12 a Check the compiler feed idler for proper installation and damage and replace if necessary See Staple ﬁnisher compiler feed idle...

Page 277: ...moval on page 814 b Check the gears for proper alignment and installation c Check the actuator for damage and replace if necessary Does the problem remain Go to step 17 The problem is solved Step 17 Reseat all cable connectors in the staple ﬁnisher controller board and then reset the printer Does the problem remain Go to step 18 The problem is solved Step 18 Replace the controller board See Staple...

Page 278: ... step 6 The problem is solved Step 6 a Move the tampers from the side to the center and then clear the area of any obstructions b Check the tampers for proper installation and damage Are the tampers properly installed and free of damage Go to step 8 Go to step 7 Step 7 Reinstall or replace the tampers See Staple ﬁnisher tamper removal on page 829 Does the problem remain Go to step 8 The problem is...

Page 279: ...4 Check the compiler feed roller for proper installation and damage Manually turn the roller and make sure that the compiler feed idler rolls with the roller Is the roller properly installed and free of damage Go to step 16 Go to step 15 Step 15 Reinstall or replace the roller See Staple ﬁnisher compiler feed roller removal on page 834 Does the problem remain Go to step 16 The problem is solved St...

Page 280: ...he motor for proper installation and damage Make sure to reseat the motor connector on both ends Is the motor properly installed and free of damage Go to step 23 Go to step 22 Step 22 Reinstall or replace the motor See Motor staple ﬁnisher aligner paddle removal on page 812 Does the problem remain Go to step 23 The problem is solved Step 23 a Enter the Diagnostics menu and then navigate to Output ...

Page 281: ...ch Start Does the motor run Go to step 30 Go to step 28 Step 28 Check the motor for proper installation and damage Is the motor properly installed and free of damage Go to step 30 Go to step 29 Step 29 Reinstall or replace the motor See Motor staple ﬁnisher upper exit roller removal on page 799 Does the problem remain Go to step 30 The problem is solved Step 30 a Enter the Diagnostics menu and the...

Page 282: ...ar upper exit roller position gears and lever for proper installation and damage and replace if necessary See Staple ﬁnisher rear upper position exit roller gears removal on page 800 b Check if the roller goes up and down after moving the gears Does the problem remain Go to step 35 The problem is solved Step 35 a Check the staple ﬁnisher upper exit roller for proper installation and damage and rep...

Page 283: ...ars removal on page 817 Does the problem remain Go to step 43 The problem is solved Step 43 Check the exit roller belts for proper installation and damage Are the belts properly installed or free of damage Go to step 45 Go to step 44 Step 44 Reinstall or replace the belts See Staple ﬁnisher exit roller belts removal on page 821 Does the problem remain Go to step 45 The problem is solved Step 45 Re...

Page 284: ...step 3 Step 3 a Check the motor staple ﬁnisher rear tamper for proper installation and damage and replace if necessary See Motor staple ﬁnisher tamper removal on page 825 b Reseat the connector on both ends Does the problem remain Go to step 4 The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Staple Finisher Tamper sensors b Find ...

Page 285: ...9 a Check the rear tamper belt for proper installation and damage and replace if necessary See Staple ﬁnisher tamper belts removal on page 827 b Check the spring for proper installation c Check the belt for proper alignment Does the problem remain Go to step 10 The problem is solved Step 10 Check the tamper gears for proper installation and damage and replace if necessary Does the problem remain G...

Page 286: ...The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests b Find the motor Aligner paddle and then touch Start Does the motor run Go to 6 Go to step 5 Step 5 Check the motor staple ﬁnisher rear tamper home for proper installation and damage and replace if necessary See Motor staple ﬁnisher aligner paddle removal on page 812 Does the proble...

Page 287: ...n page 790 Does the problem remain Contact the next level of support The problem is solved Staple ﬁnisher bin clamp jam service check Action Yes No Step 1 a Clear the staple ﬁnisher bin b Clear the paper path of any obstruction c Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor test...

Page 288: ...ple ﬁnisher bin arms for damage and replace if necessary See Staple ﬁnisher bin clamp assembly removal on page 846 b Clear the bin arms of any obstructions c Check the bin arms for proper installation and alignment d Manually actuate the arm to check for proper function Does the problem remain Go to step 8 The problem is solved Step 8 a Check the staple ﬁnisher bin for damage and replace if necess...

Page 289: ...roblem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Staple Finisher Compile and staple section b Find the sensor Decurl Does the sensor status change while toggling the sensor Go to step 4 Go to step 3 Step 3 a Check the sensor staple ﬁnisher decurl for proper installation and damage and replace if necessary See Sensor staple ﬁnisher dec...

Page 290: ... reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Replace the controller board See Staple ﬁnisher controller board removal on page 790 Does the problem remain Contact the next level of support The problem is solved Staple ﬁnisher stapler throat jam service check Action Yes No Step 1 a Clear the paper path of any jams or obstructions b Reset the printer and then r...

Page 291: ... installation and damage and replace if necessary See Sensor staple ﬁnisher upper exit roller removal on page 816 b Reseat the connector on both ends Does the problem remain Go to step 6 The problem is solved Step 6 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests b Find the motor Exit assembly and then touch Start Does the motor run Go to step 8 Go to step 7...

Page 292: ... Lift the gear to check if the actuator covers the sensor Does the problem remain Go to step 11 The problem is solved Step 11 a Check the staple ﬁnisher rear upper exit roller position gears and lever for proper installation and damage and replace if necessary See Staple ﬁnisher rear upper position exit roller gears removal on page 800 b Check if the roller goes up and down after moving the gears ...

Page 293: ...le ﬁnisher front tamper home within the speciﬁed time 439 19 Page ID mismatch See Staple ﬁnisher engine error service check on page 295 Sensor staple ﬁnisher front tamper home jam service check Action Yes No Step 1 a Clear the following areas of any jams or obstructions Jam door Finisher bin Paper path Staple ﬁnisher tamper area b Move the tampers from one side to another and then back to the orig...

Page 294: ... tamper position removal on page 825 b Reseat the connector on both ends of the sensor Does the problem remain Go to step 6 The problem is solved Step 6 Check the cables for cuts or damage and replace if necessary Does the problem remain Go to step 7 The problem is solved Step 7 a Move the tampers from one side to another and then make sure that the tamper area is free from any obstructions b Chec...

Page 295: ...s in the staple ﬁnisher controller board and then reset the printer Does the problem remain Go to step 12 The problem is solved Step 12 Replace the controller board See Staple ﬁnisher controller board removal on page 790 Does the problem remain Contact the next level of support The problem is solved Staple ﬁnisher engine error service check Action Yes No Step 1 a Clear the paper path of any jams o...

Page 296: ...llation and damage Is the sensor and the ﬂag properly installed or free of damage Go to step 8 Go to step 7 Step 7 Reinstall or replace the sensor and the ﬂag See Sensor staple ﬁnisher transport removal on page 864 Does the problem remain Go to step 8 The problem is solved Step 8 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests b Find the motor Aligner paddle...

Page 297: ...enu and then navigate to Output device diagnostics Motor tests b Find the motor Upper exit and then touch Start Does the motor run Go to step 17 Go to step 15 Step 15 Check the motor for proper installation and damage Is the motor properly installed or free of damage Go to step 17 Go to step 16 Step 16 Reinstall or replace the motor See Motor staple ﬁnisher upper exit roller removal on page 799 Do...

Page 298: ... and replace if necessary Does the problem remain Go to step 23 The problem is solved Step 23 Reseat all cable connectors in the staple ﬁnisher controller board and then reset the printer Does the problem remain Go to step 24 The problem is solved Step 24 Replace the controller board See Staple ﬁnisher controller board removal on page 790 Does the problem remain Contact the next level of support T...

Page 299: ...r transport 1 453 25 Paper never cleared the sensor staging outer transport 1 454 21 Paper remains detected at the sensor staging outer transport 2 after the printer is turned on See Staging outer transport 2 jam service check on page 318 454 23 Paper did not reach the sensor staging outer transport 2 454 25 Paper never cleared the sensor staging outer transport 2 455 21 Paper remains detected at ...

Page 300: ...ck the MSHPF for proper installation and then check its paper path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finish...

Page 301: ...then navigate to Output device diagnostics Motor tests Finisher Mid transport b Touch Start Does the motor run Go to step 11 Go to step 9 Step 9 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 11 Go to step 10 Step 10 Reinstall or replace the motor See Motor mid transport removal on page 1001 Does the problem...

Page 302: ...diverter 1 changes Does diverter 1 change position Go to step 18 Go to step 17 Step 17 Reinstall or replace diverter 1 See Mid transport diverter 1 removal on page 1052 Does the problem remain Go to step 18 The problem is solved Step 18 Check the mid transport roller for contamination wear and damage Is the roller free of damage Go to step 20 Go to step 19 Step 19 Replace the roller Does the probl...

Page 303: ...es are properly routed and then reset the printer Does the problem remain Go to step 26 The problem is solved Step 26 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved MSHPF standard bin exit jam service check Action Yes No Step 1 a Check the MSHPF for proper installation and then check ...

Page 304: ...Sensor MSHPF standard bin exit removal on page 1061 Does the problem remain Go to step 7 The problem is solved Step 7 Check the MSHPF standard bin bail for misalignment and damage Is the bin bail properly installed and free of damage Go to step 9 Go to step 8 Step 8 Reinstall or replace the standard bin bail Does the problem remain Go to step 9 The problem is solved Step 9 Check the MSHPF standard...

Page 305: ... Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Standard bin offset b Touch Start Does the motor run Go to step 17 Go to step 15 Step 15 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 17 Go to step 16 Step 16 Reinstall or replace the motor Does the problem rema...

Page 306: ... for misalignment and damage Is diverter 1 properly installed and free of damage Go to step 22 Go to step 23 Step 22 Turn the mid transport diverter gear and check if the position of diverter 1 changes Does diverter 1 change position Go to step 24 Go to step 23 Step 23 Reinstall or replace diverter 1 See Mid transport diverter 1 removal on page 1052 Does the problem remain Go to step 24 The proble...

Page 307: ... sure that the cables are properly routed Does the problem remain Go to step 30 The problem is solved Step 30 Replace the interface board See Mid transport interface board removal on page 1005 Does the problem remain Go to step 31 The problem is solved Step 31 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 33 Go to step 32 Step 32 Replace the cable Do...

Page 308: ...navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Staging entrance Does the sensor status change while toggling the sensor Go to step 5 Go to step 3 Step 3 Reseat the sensor cable and then check the sensor and its actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See ...

Page 309: ...ics menu and then navigate to Output device diagnostics Motor tests Finisher Staging diverter b Touch Start Does the motor run Go to step 13 Go to step 11 Step 11 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 13 Go to step 12 Step 12 Reinstall or replace the motor Does the problem remain Go to step 13 The p...

Page 310: ...emain Go to step 19 The problem is solved Step 19 Check the MSHPF standard bin exit belt for misalignment and damage Note Make sure that there are no other parts interfering with the movement of the belt Is the belt properly installed and free of damage Go to step 21 Go to step 20 Step 20 Reinstall or replace the belt See MSHPF standard bin exit belt removal on page 996 Does the problem remain Go ...

Page 311: ...2 properly installed and free of damage Go to step 27 Go to step 28 Step 27 Turn the mid transport diverter gear and check if the position of diverter 2 changes Does diverter 2 change position Go to step 29 Go to step 28 Step 28 Reinstall or replace diverter 2 See Mid transport diverter 2 removal on page 1058 Does the problem remain Go to step 29 The problem is solved Step 29 Check the pulley gear...

Page 312: ...Does the problem remain Go to step 35 The problem is solved Step 35 Check the roller J2 for contamination wear and damage Is the roller free of damage Go to step 36 Go to step 37 Step 36 Check the roller J2 for misalignment Is the roller properly installed Go to step 38 Go to step 37 Step 37 Reinstall or replace the roller Does the problem remain Go to step 38 The problem is solved Step 38 Check t...

Page 313: ...Staging outer transport 1 jam service check Action Yes No Step 1 a Check the MSHPF for proper installation and then check its paper path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 Check door J3 for misalig...

Page 314: ... 7 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Staging outer and inner transport b Touch Start Does the motor run Go to step 10 Go to step 8 Step 8 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 10 Go to step 9 Step 9 Reinstall or replace the motor See Mot...

Page 315: ...inisher Mid transport b Touch Start Does the motor run Go to step 17 Go to step 15 Step 15 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 17 Go to step 16 Step 16 Reinstall or replace the motor See Motor mid transport removal on page 1001 Does the problem remain Go to step 17 The problem is solved Step 17 Ch...

Page 316: ... properly installed Go to step 24 Go to step 23 Step 23 Reinstall or replace the roller Does the problem remain Go to step 24 The problem is solved Step 24 Check the door N guide for misalignment and damage Check the door guide for wear damage and contamination Check the door guide for missing rollers Check the door guide hinges for proper installation Check if door N can properly close Is the doo...

Page 317: ... board removal on page 1005 Does the problem remain Go to step 31 The problem is solved Step 31 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 33 Go to step 32 Step 32 Replace the cable Does the problem remain Go to step 33 The problem is solved Step 33 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly rout...

Page 318: ...ep 4 Go to step 3 Step 3 Reinstall or replace the door Does the problem remain Go to step 4 The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Outer transport 2 Does the sensor status change while toggling the sensor Go to step 7 Go to step 5 Step 5 Reseat the sensor cable and then check the sensor and it...

Page 319: ...tep 12 Go to step 11 Step 11 Reinstall or replace the belt See Staging outer transport belt removal on page 969 Does the problem remain Go to step 12 The problem is solved Step 12 Check the pulley gears for misalignment and damage Are the pulley gears properly installed and free of damage Go to step 14 Go to step 13 Step 13 Reinstall or replace the pulley gear Does the problem remain Go to step 14...

Page 320: ...solved Step 20 Replace the interface board See Mid transport interface board removal on page 1005 Does the problem remain Go to step 21 The problem is solved Step 21 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 23 Go to step 22 Step 22 Replace the cable Does the problem remain Go to step 23 The problem is solved Step 23 a Reseat all connectors on th...

Page 321: ...properly close Is the door properly installed and free of damage Go to step 4 Go to step 3 Step 3 Reinstall or replace the door Does the problem remain Go to step 4 The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Inner transport 1 Does the sensor status change while toggling the sensor Go to step 7 Go ...

Page 322: ...ck the staging transport gears for misalignment and damage Are the gears properly installed and free of damage Go to step 12 Go to step 11 Step 11 Reinstall or replace the gear See Staging transport gears removal on page 986 Does the problem remain Go to step 12 The problem is solved Step 12 Check the pulley gears for misalignment and damage Are the pulley gears properly installed and free of dama...

Page 323: ...ts actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 20 Go to step 19 Step 19 Reinstall or replace the sensor See Sensor staging diverter removal on page 975 Does the problem remain Go to step 20 The problem is solved Step 20 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Staging diverter b Touch St...

Page 324: ...eck the roller J2 for contamination wear and damage Is the roller free of damage Go to step 26 Go to step 27 Step 26 Check the roller for misalignment Is the roller properly installed Go to step 28 Go to step 27 Step 27 Reinstall or replace the roller Does the problem remain Go to step 28 The problem is solved Step 28 Check the staging inner transport rollers for contamination wear and damage Is t...

Page 325: ... is solved Step 35 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly routed and then reset the printer Does the problem remain Go to step 36 The problem is solved Step 36 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved Staging inner transpor...

Page 326: ...ile toggling the sensor Go to step 7 Go to step 5 Step 5 Reseat the sensor cable and then check the sensor and its actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 7 Go to step 6 Step 6 Reinstall or replace the sensor See Sensor staging inner transport 2 removal on page 1183 Does the problem remain Go to step 7 The problem is solved Step 7 a Enter...

Page 327: ...lignment and damage Are the pulley gears properly installed and free of damage Go to step 14 Go to step 13 Step 13 Reinstall or replace the pulley gear Does the problem remain Go to step 14 The problem is solved Step 14 Check the staging transport gears for misalignment and damage Are the gears properly installed and free of damage Go to step 16 Go to step 15 Step 15 Reinstall or replace the gear ...

Page 328: ...o to step 21 The problem is solved Step 21 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 23 Go to step 22 Step 22 Replace the cable Does the problem remain Go to step 23 The problem is solved Step 23 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly routed and then reset the printer Does the problem remain...

Page 329: ...nsor Go to step 5 Go to step 3 Step 3 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor compiler paper present removal on page 1156 Does the problem remain Go to step 5 The problem is solved Step 5 Check the compiler exit rollers for contaminat...

Page 330: ...cs menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Compiler paddle Does the sensor status change while toggling the sensor Go to step 14 Go to step 12 Step 12 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 14 Go to step 13 Step 13 Reinstall or replace the sensor...

Page 331: ...or for misalignment and damage Is the sensor properly installed and free of damage Go to step 20 Go to step 19 Step 19 Reinstall or replace the sensor See Sensor compiler exit cam removal on page 1136 Does the problem remain Go to step 20 The problem is solved Step 20 Check the compiler paddle and exit drive for proper installation Check all of the components for misalignment Reseat the cables Mak...

Page 332: ...p 26 The problem is solved Step 26 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Compiler stack height Does the sensor status change while toggling the sensor Go to step 29 Go to step 27 Step 27 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to...

Page 333: ...y installed Go to step 33 Go to step 34 Step 33 Check the stack height assembly for damage Is the assembly free of damage Go to step 35 Go to step 34 Step 34 Reinstall or replace the assembly See Stack height assembly removal on page 1135 Does the problem remain Go to step 35 The problem is solved Step 35 Check the stapler bin lower exit roller for contamination wear and damage Is the roller free ...

Page 334: ...damage Go to step 42 Go to step 41 Step 41 Reinstall or replace the pulley gear Does the problem remain Go to step 42 The problem is solved Step 42 Check the compiler interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 43 The problem is solved Step 43 Replace the interface board See Compiler interface ...

Page 335: ...s on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Staple unit paper present Does the sensor status change while toggling the sensor Go to step 5 Go t...

Page 336: ...ests Finisher b Perform all the motor tests involving the staple unit position Does the motor run Go to step 26 Go to step 9 Step 9 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 11 Go to step 10 Step 10 Reinstall or replace the motor See Motor staple unit carriage removal on page 1167 Does the problem remai...

Page 337: ...unit properly installed Go to step 18 Go to step 17 Step 17 Reinstall or replace the staple unit See MSHPF staple unit removal on page 955 Does the problem remain Go to step 18 The problem is solved Step 18 Check the MSHPF staple unit carriage and its cables for damage Is the carriage free of damage Go to step 19 Go to step 20 Step 19 Check the MSHPF staple unit carriage for proper installation Ch...

Page 338: ...lignment and damage Is the carriage rail properly installed and free of damage Go to step 26 Go to step 25 Step 25 Reinstall or replace the carriage rail Does the problem remain Go to step 26 The problem is solved Step 26 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Paddle b Touch Start Does the motor run Go to step 29 Go to step 27 Step 27 Resea...

Page 339: ... Step 32 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Compiler exit cam b Touch Start Does the motor run Go to step 35 Go to step 33 Step 33 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 35 Go to step 34 Step 34 Reinstall or replace the motor See Motor com...

Page 340: ... installed Go to step 41 Go to step 40 Step 40 Reinstall or replace the roller See Compiler exit roller removal on page 1142 Does the problem remain Go to step 41 The problem is solved Step 41 Check the compiler paddle and exit drive for proper installation Check all of the components for misalignment Reseat the cables Make sure that the cables are properly routed Is the paddle and exit drive prop...

Page 341: ...pler bin lower exit roller for contamination wear and damage Is the roller free of damage Go to step 47 Go to step 48 Step 47 Check the roller for misalignment Is the roller properly installed Go to step 49 Go to step 48 Step 48 Reinstall or replace the roller See Stapler bin lower exit roller removal on page 1158 Does the problem remain Go to step 49 The problem is solved Step 49 a Enter the Diag...

Page 342: ...ensor See Sensor MSHPF bin clamp home removal on page 1157 Does the problem remain Go to step 55 The problem is solved Step 55 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Stapler bin clamp b Touch Start Does the motor run Go to step 58 Go to step 56 Step 56 Reseat the motor cable and then check the motor for misalignment and damage Is the motor ...

Page 343: ...nterface board See Compiler interface board removal on page 1132 Does the problem remain Go to step 63 The problem is solved Step 63 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 65 Go to step 64 Step 64 Replace the cable Does the problem remain Go to step 65 The problem is solved Step 65 a Reseat all connectors on the MSHPF controller board b Make s...

Page 344: ...or compiler paddle ran too slow See Compiler paddle and exit failure service check on page 508 464 65 The motor compiler paddle ran too fast 465 23 The compiler exit cam did not reach the sensor compiler exit cam See Compiler exit cam jam service check on page 347 465 25 The compiler exit cam never cleared the sensor compiler exit cam 466 23 The stack height actuator did not reach the sensor compi...

Page 345: ...tep 3 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor offset roller removal on page 1019 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests...

Page 346: ...problem remain Go to step 11 The problem is solved Step 11 Replace the interface board See Mid transport interface board removal on page 1005 Does the problem remain Go to step 12 The problem is solved Step 12 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 14 Go to step 13 Step 13 Replace the cable Does the problem remain Go to step 14 The problem is ...

Page 347: ...ment and damage Is the motor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the motor See Motor compiler paddle removal on page 1143 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Compiler paddle Does the sensor status c...

Page 348: ...ut device diagnostics Sensor tests Finisher b Find the sensor Compiler exit cam Does the sensor status change while toggling the sensor Go to step 14 Go to step 12 Step 12 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 14 Go to step 13 Step 13 Reinstall or replace the sensor See Sensor compiler exit cam r...

Page 349: ...lers for misalignment Are the rollers properly installed Go to step 20 Go to step 19 Step 19 Reinstall or replace the roller See Compiler exit roller removal on page 1142 Does the problem remain Go to step 20 The problem is solved Step 20 Check the stapler bin lower exit belt for misalignment and damage Note Make sure that there are no other parts interfering with the movement of the belt Is the b...

Page 350: ...ee Compiler interface board removal on page 1132 Does the problem remain Go to step 27 The problem is solved Step 27 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 29 Go to step 28 Step 28 Replace the cable Does the problem remain Go to step 29 The problem is solved Step 29 a Reseat all connectors on the MSHPF controller board b Make sure that the cab...

Page 351: ...le and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor compiler stack height removal on page 1134 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Compiler ...

Page 352: ...mpiler interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 12 The problem is solved Step 12 Replace the interface board See Compiler interface board removal on page 1132 Does the problem remain Go to step 13 The problem is solved Step 13 Check the interface board cables for cuts and damage Are the cabl...

Page 353: ...ed Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Front tamper Does the sensor status change while toggling the sensor Go to step 5 Go to step 3 Step 3 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall...

Page 354: ...einstall or replace the belt See MSHPF tamper belt removal on page 1125 Does the problem remain Go to step 10 The problem is solved Step 10 Check the tamper pulley gears for misalignment and damage Are the pulley gears properly installed and free of damage Go to step 12 Go to step 11 Step 11 Reinstall or replace the pulley gear Does the problem remain Go to step 12 The problem is solved Step 12 Ch...

Page 355: ...lved Step 18 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly routed and then reset the printer Does the problem remain Go to step 19 The problem is solved Step 19 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved MSHPF rear tamper jam servic...

Page 356: ...5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Front and rear tamper b Touch Start Does the motor run Go to step 8 Go to step 6 Step 6 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 8 Go to step 7 Step 7 Reinstall or replace the motor See Motor MSHPF rear t...

Page 357: ...d free of damage Go to step 14 Go to step 13 Step 13 Reinstall or replace the tamper See MSHPF tampers removal on page 1128 Does the problem remain Go to step 14 The problem is solved Step 14 Check the compiler interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 15 The problem is solved Step 15 Replace...

Page 358: ...cleared the sensor MSHPF bin clamp 471 23 Mid transport diverter 1 did not reach the sensor mid transport diverter 1 See Mid transport diverter 1 jam service check on page 362 471 25 Mid transport diverter 1 never cleared the sensor mid transport diverter 1 473 23 The staging diverter did not reach the sensor staging diverter See Staging diverter jam service check on page 364 473 25 The staging di...

Page 359: ...per path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Bin clamp Does the sensor status chan...

Page 360: ... gears for misalignment and damage Are the pulley gears properly installed and free of damage Go to step 10 Go to step 9 Step 9 Reinstall or replace the gear See Compiler gears removal on page 1149 Does the problem remain Go to step 10 The problem is solved Step 10 Check the MSHPF compiler tray and its spring for proper installation Is the compiler tray properly installed Go to step 11 Go to step ...

Page 361: ...ed Step 17 Replace the interface board See Compiler interface board removal on page 1132 Does the problem remain Go to step 18 The problem is solved Step 18 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 20 Go to step 19 Step 19 Replace the cable Does the problem remain Go to step 20 The problem is solved Step 20 a Reseat all connectors on the MSHPF c...

Page 362: ...nd then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor mid transport diverter 1 removal on page 1033 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Diverter m...

Page 363: ...ar and check if the position of diverter 1 changes Does diverter 1 change position Go to step 13 Go to step 12 Step 12 Reinstall or replace diverter 1 See Mid transport diverter 1 removal on page 1052 Does the problem remain Go to step 13 The problem is solved Step 13 Check mid transport diverter 2 and its ﬁngers and spring for misalignment and damage Is diverter 2 properly installed and free of d...

Page 364: ...is solved Step 20 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly routed and then reset the printer Does the problem remain Go to step 21 The problem is solved Step 21 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved Staging diverter jam se...

Page 365: ... menu and then navigate to Output device diagnostics Motor tests Finisher Staging diverter b Touch Start Does the motor run Go to step 8 Go to step 6 Step 6 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 8 Go to step 7 Step 7 Reinstall or replace the motor See Motor staging diverter removal on page 973 Does ...

Page 366: ... Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 14 The problem is solved Step 14 Replace the interface board See Mid transport interface board removal on page 1005 Does the problem remain Go to step 15 The problem is solved Step 15 Check the interface board cables for cuts and damage Are the cables free of damage Go to ...

Page 367: ...avigate to Output device diagnostics Motor tests Finisher Standard bin elevator b Touch Start Does the motor run Go to step 5 Go to step 3 Step 3 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the motor See Motor standard bin elevator removal on page 1013 Does the p...

Page 368: ... 1 Does the sensor status change while toggling the sensor Go to step 13 Go to step 11 Step 11 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 13 Go to step 12 Step 12 Reinstall or replace the sensor See Sensor standard bin stack upper limit removal on page 1011 Does the problem remain Go to step 13 The pr...

Page 369: ...oblem remain Go to step 19 The problem is solved Step 19 Reinstall or replace the bin Does the problem remain Go to step 20 The problem is solved Step 20 Check the standard bin elevator gear for misalignment and damage Is the gear properly installed and free of damage Go to step 22 Go to step 21 Step 21 Reinstall or replace the gear Does the problem remain Go to step 22 The problem is solved Step ...

Page 370: ...to step 28 Go to step 27 Step 27 Reinstall or replace the pulley gear Does the problem remain Go to step 28 The problem is solved Step 28 Check the mid transport interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 29 The problem is solved Step 29 Replace the interface board See Mid transport interface ...

Page 371: ...o step 35 The problem is solved Step 35 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved Stapler bin stack jam service check Action Yes No Step 1 a Check the MSHPF for proper installation and then check its paper path See Procedure before starting the MSHPF service checks on page 256 b ...

Page 372: ... is solved Step 7 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Stapler bin lower limit Does the sensor status change while toggling the sensor Go to step 10 Go to step 8 Step 8 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 10 Go to st...

Page 373: ... then check the sensor and its actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 16 Go to step 15 Step 15 Reinstall or replace the sensor Does the problem remain Go to step 16 The problem is solved Step 16 Check the MSHPF stapler bin for misalignment and damage Note Make sure that the shaft aligns with the gear Is the bin properly installed and fre...

Page 374: ... Does the problem remain Go to step 24 The problem is solved Step 24 Check the stapler bin elevator belt holder for misalignment and damage Note Make sure that the elevator belt is properly engaged with the holder Is the belt properly installed and free of damage Go to step 26 Go to step 25 Step 25 Reinstall or replace the belt holder Does the problem remain Go to step 26 The problem is solved Ste...

Page 375: ...heck the MSHPF stapler bin assembly for misalignment and damage Note Check the cables for damage and make sure that they are properly routed Is the bin assembly properly installed and free of damage Go to step 34 Go to step 33 Step 33 Reinstall or replace the bin assembly See Stapler bin assembly removal on page 1176 Does the problem remain Go to step 34 The problem is solved Step 34 a Reseat all ...

Page 376: ...k Action Yes No Step 1 a Check the MSHPF for proper installation and then check its paper path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 Check the MSHPF staple cartridge door for misalignment and damage N...

Page 377: ...ock cable for proper connection Reseat the cable Make sure that the cable is properly routed Does the problem remain Go to step 8 The problem is solved Step 8 Check the cable for cuts and damage Is the cable free of damage Go to step 10 Go to step 9 Step 9 Replace the cable Does the problem remain Go to step 10 The problem is solved Step 10 a Remove the staple cartridge holder and then check for s...

Page 378: ... b Find the sensor Staple unit position Does the sensor status change while toggling the sensor Go to step 18 Go to step 16 Step 16 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 18 Go to step 17 Step 17 Reinstall or replace the sensor See Sensor MSHPF staple unit position removal on page 947 Does the pro...

Page 379: ...ce the motor See Motor staple unit carriage removal on page 1167 Does the problem remain Go to step 24 The problem is solved Step 24 Check the staple carriage belt for misalignment and damage Note Make sure that there are no other parts interfering with the movement of the belt Is the belt properly installed and free of damage Go to step 26 Go to step 25 Step 25 Reinstall or replace the belt See S...

Page 380: ...problem remain Go to step 32 The problem is solved Step 32 Check the MSHPF staple unit carriage and its cables for damage Is the carriage free of damage Go to step 33 Go to step 34 Step 33 Check the MSHPF staple unit carriage for proper installation Check the staple unit carriage for misalignment Reseat the staple unit cable Is the staple unit carriage properly installed Go to step 35 Go to step 3...

Page 381: ...interface board See Compiler interface board removal on page 1132 Does the problem remain Go to step 40 The problem is solved Step 40 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 42 Go to step 41 Step 41 Replace the cable Does the problem remain Go to step 42 The problem is solved Step 42 a Reseat all connectors on the MSHPF controller board b Make ...

Page 382: ... misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor staging entrance removal on page 1078 Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Outer transport 1 Does the ...

Page 383: ...oes the sensor status change while toggling the sensor Go to step 14 Go to step 12 Step 12 Reseat the sensor cable and then check the sensor and its actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 14 Go to step 13 Step 13 Reinstall or replace the sensor See Sensor staging inner transport 1 removal on page 1182 Does the problem remain Go to step 1...

Page 384: ...for misalignment and damage Check the belt tensioner for damage Check the retainer spring for proper installation Check if the belt is properly engaged with the belt tensioner Is the belt tensioner properly installed and free of damage Go to step 21 Go to step 20 Step 20 Reinstall or replace the belt tensioner See Compiler entrance belt tensioner removal on page 964 Does the problem remain Go to s...

Page 385: ...g transport belts for misalignment and damage Note Make sure that there are no other parts interfering with the movement of the belts Are the belts properly installed and free of damage Go to step 29 Go to step 28 Step 28 Reinstall or replace the belt See Staging transport belts removal on page 990 Does the problem remain Go to step 29 The problem is solved Step 29 a Enter the Diagnostics menu and...

Page 386: ...Step 34 Reinstall or replace the motor See Motor staging inner transport removal on page 982 Does the problem remain Go to step 35 The problem is solved Step 35 Check the staging transport gears for misalignment and damage Are the gears properly installed and free of damage Go to step 37 Go to step 36 Step 36 Reinstall or replace the gear See Staging transport gears removal on page 986 Does the pr...

Page 387: ...terface board cables for cuts and damage Are the cables free of damage Go to step 43 Go to step 42 Step 42 Replace the cable Does the problem remain Go to step 43 The problem is solved Step 43 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly routed and then reset the printer Does the problem remain Go to step 44 The problem is solved Step 44 Replace th...

Page 388: ...unit combo photoconductor unit or developer unit is non Lexmark 34 Incorrect paper size was detected See Mismatched paper size service check on page 390 35 The printer memory is insufficient to enable Resource Save See Insufficient memory service check on page 391 37 The printer memory is insufficient to do the job 38 The memory is full 39 The page is too complex to properly print See Complex page...

Page 389: ...rvice check on page 403 84 A photoconductor unit end of life error was detected The photoconductor unit life is low nearly low or very low The photoconductor unit needs to be replaced See Cartridge or photoconductor error service check on page 389 85 A developer unit end of life error was detected The developer unit life is low nearly low or very low The developer unit needs to be replaced See Car...

Page 390: ...ismatched paper size service check Action Yes No Step 1 a Make sure that the tray paper length and tray paper width guides are properly installed b Check the guides for wear or damage and replace if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the paper width and paper length sensor actuators for damage and replace if necessary Does the problem remain Go to ste...

Page 391: ...ure that the additional memory card is properly installed Does the problem remain Go to step 3 The problem is solved Step 3 Check the controller board pins for damage and replace if necessary See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Complex page service check Action Yes No Step 1 Reset the printer and then navigate to ...

Page 392: ...m is solved Step 2 Make sure that the font is supported by the memory card Replace the memory card if necessary Does the problem remain Go to step 3 The problem is solved Step 3 Check the controller board pins for damage and replace if necessary See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Flash memory failure service chec...

Page 393: ...Go to step 3 Go to step 2 Step 2 Navigate to Settings Print Job Accounting Log Near Full Level Make sure that the value is set to maximum Does the problem remain Go to step 3 The problem is solved Step 3 If applicable make sure that the optional memory card is supported Does the problem remain Go to step 4 The problem is solved Step 4 Check the controller board pins for damage and replace if neces...

Page 394: ...is properly connected on both ends Does the problem remain Go to step 2 The problem is solved Step 2 If the network is wireless check the online status of the printer under Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in Ready state Go to step 4 Go to step 3 Step 3 Change the printer status to online Does the problem remain Go to step 4...

Page 395: ...is solved Step 11 Is the printer physically connected Ethernet cable to the network Go to step 12 Go to step 15 Step 12 Try using a different Ethernet cable Does the problem remain Go to step 13 The problem is solved Step 13 Have the network administrator check the network drop for activity Is the network drop functioning properly Go to step 14 Contact the network administrator Step 14 Replace the...

Page 396: ... card Does the problem remain Go to step 21 The problem is solved Step 21 Replace the wireless card Does the problem remain Go to step 22 The problem is solved Step 22 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Unsupported internal option service check Action Yes No Step 1 If applicable make ...

Page 397: ...ch Settings Network Ports and then make sure that the applicable port settings are enabled Does the problem remain Go to step 3 The problem is solved Step 3 If applicable make sure that the option card is supported Does the problem remain Go to step 4 The problem is solved Step 4 Check the controller board pins for damage and replace if necessary See Controller board removal on page 677 Does the p...

Page 398: ... 5 The problem is solved Step 5 Check if the number of input options installed is allowed and remove the excess option Does the problem remain Go to step 6 The problem is solved Step 6 Check the controller board pins for damage and replace if necessary See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved MSHPF conﬁguration error s...

Page 399: ...hen check it for damage Check the cable for cuts Check the connector pins for damage Is the cable free of damage Go to step 7 Go to step 6 Step 6 Replace the cable See HPT autoconnect cable removal on page 891 Does the problem remain Go to step 7 The problem is solved Step 7 a Reseat the mid transport HPT interface cable b Make sure that the cable is properly routed Does the problem remain Go to s...

Page 400: ...ble is properly routed Does the problem remain Go to step 14 The problem is solved Step 14 Check the cable and its pins for cuts and damage Is the cable free of damage Go to step 16 Go to step 15 Step 15 Replace the cable Does the problem remain Go to step 16 The problem is solved Step 16 a Reseat the mailbox interface cable b Make sure that the cable is properly routed Does the problem remain Go ...

Page 401: ... 23 The problem is solved Step 23 Check the controller board for damage Is the controller board free of damage Go to step 25 Go to step 24 Step 24 Replace the controller board See Mailbox controller board removal on page 1207 Does the problem remain Go to step 25 The problem is solved Step 25 Reseat the MSHPF power supply cables and then check the power supply for proper installation Is the power ...

Page 402: ...Damage Do not perform this step if the printer is on a Reseat the hardware option cables b Check the cables for damage and replace if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the ﬁrmware version of the hardware option if it is supported by the engine ﬁrmware Update the ﬁrmware if necessary Note Contact the next level of support for the correct ﬁrmware versi...

Page 403: ...properly installed b Check the cable for damage and replace if necessary Does the problem remain Go to step 4 The problem is solved Step 4 a Make sure that the hard disk is properly installed b Check the hard disk for damage and replace if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Check the controller board pins for damage and replace if necessary See Controller b...

Page 404: ... the cartridge holder Note Remove the remaining partial slabs of staples so that only the full slabs remain Does the problem remain Go to step 4 The problem is solved Step 4 Check the MSHPF staple unit and its cable for damage Is the staple unit free of damage Go to step 5 Go to step 6 Step 5 Check the staple unit for proper installation Check the staple unit for misalignment Reseat the staple uni...

Page 405: ...nterface board See Compiler interface board removal on page 1132 Does the problem remain Go to step 12 The problem is solved Step 12 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 14 Go to step 13 Step 13 Replace the cable Does the problem remain Go to step 14 The problem is solved Step 14 a Reseat all connectors on the MSHPF controller board b Make s...

Page 406: ... is invalid 102 41 Tray 4 controller board ID is invalid 102 42 The input option type is invalid 102 50 Tray 5 product ID is invalid 102 51 Tray 5 controller board ID is invalid 102 52 The input option type is invalid Invalid input option type or ID is detected service check Action Yes No Step 1 a Make sure that the latest ﬁrmware is installed b Make sure that the options conﬁguration is supported...

Page 407: ...heet tray controller board removal on page 757 or 2200 sheet tray controller board removal on page 768 Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Contact the next level of support The problem is solved Weather station failure service check Action Yes No Step 1 Check the cable JWTHR1 on the controller board for proper connection Is th...

Page 408: ... service check on page 409 110 21 No printhead power 5V when the laser servo started 110 31 Printhead error no ﬁrst Hysnc was detected 110 32 Printhead error lost ﬁrst Hysnc was detected 110 33 Printhead error lost ﬁrst Hysnc was detected during servo 110 34 Printhead error mirror motor lost lock was detected 110 35 Printhead error mirror motor no ﬁrst lock was detected 110 36 Printhead error mirr...

Page 409: ...Go to step 6 Go to step 5 Step 5 Reseat the cables Does the problem remain Go to step 6 The problem is solved Step 6 Check the printhead cables for damage Are the cables free of damage Go to step 8 Go to step 7 Step 7 Replace the cables Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Replace the p...

Page 410: ... 00 Fuser did not reach the required temperature during warmup See Fuser failure service check on page 413 121 02 Fuser went over the required temperature during EWC Line voltage detection 121 03 Fuser hardware and driver are mismatched 121 09 Fuser did not reach the required temperature for motors not applicable to standby mode 121 10 Fuser did not reach the required temperature during start of E...

Page 411: ... main heater thermistor was detected See Fuser failure service check on page 413 121 72 Open fuser secondary heater thermistor was detected 121 73 Open fuser middle heater thermistor was detected 121 74 Open fuser edge thermistor was detected 121 81 Open fuser backup roll thermistor was detected 121 82 Open fuser second backup roll thermistor was detected 121 84 Non contact BUR sensor is missing 1...

Page 412: ...rive gear properly turn Go to step 6 Go to step 5 Step 5 Replace the fuser See Fuser removal on page 606 Does the problem remain Go to step 6 The problem is solved Step 6 Check the controller board sockets JFIS1 and JFIP1 connections Are the cables properly connected Go to step 8 Go to step 7 Step 7 Reseat the cables Does the problem remain Go to step 8 The problem is solved Step 8 Check the motor...

Page 413: ...controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Fuser failure service check Action Yes No Step 1 Check the fuser for proper installation Is the fuser properly installed Go to step 3 Go to step 2 Step 2 Reinstall the fuser Does the problem remain Go to step 3 The problem is solved Step 3 Remove the fuser and t...

Page 414: ...oes the problem remain Go to step 10 The problem is solved Step 10 Reset the printer Does the problem remain Go to step 11 The problem is solved Step 11 Replace the LVPS See LVPS removal on page 679 Does the problem remain Go to step 12 The problem is solved Step 12 Reset the printer Does the problem remain Go to step 13 The problem is solved Step 13 Replace the controller board See Controller boa...

Page 415: ...tions Is the cable properly connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the LVPS See LVPS removal on page 679 Does the problem remain Go to step 8 The problem is solved Step 8 Check the LVPS cables for damage Are the cables fr...

Page 416: ...problem is solved Sensor TPS failure service check Action Yes No Step 1 Check the cable JTPS1 on the controller board for proper connection Is the cable properly connected Go to step 3 Go to step 2 Step 2 Reseat the cable Does the problem remain Go to step 3 The problem is solved Step 3 Check the sensor TPS cable for proper connection Is the cable properly connected Go to step 5 Go to step 4 Step ...

Page 417: ...ed did not ramp up to the required level 136 83 The motor K developer stalled 136 84 The motor K developer ran too slow 136 85 The motor K developer ran too fast 137 80 The motor CMY developers did not turn on See Motor CMY developers failure service check on page 420 137 81 The motor CMY developers did not turn off 137 82 The motor CMY developers speed did not ramp up to the required level 137 83...

Page 418: ... 8 Go to step 7 Step 7 Replace the cables Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Replace the motor printhead wiper Does the problem remain Go to step 10 The problem is solved Step 10 Reset the printer Does the problem remain Go to step 11 The problem is solved Step 11 Replace the controll...

Page 419: ...n the developer drive gear b Check the movement of the gear Does the developer drive gear properly turn Go to step 6 Go to step 5 Step 5 Replace the developer unit See Developer unit and photoconductor unit removal on page 646 Does the problem remain Go to step 6 The problem is solved Step 6 Check the controller board socket JMAG1 connection Is the cable properly connected Go to step 8 Go to step ...

Page 420: ...lem remain Go to step 15 The problem is solved Step 15 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Motor CMY developers failure service check Action Yes No Step 1 Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 Check the CMY developer units for damage and li...

Page 421: ...ble properly connected Go to step 8 Go to step 7 Step 7 Reseat the cable Does the problem remain Go to step 8 The problem is solved Step 8 Check the motor CMY developers connection Is the motor properly connected Go to step 10 Go to step 9 Step 9 Reseat the cable Does the problem remain Go to step 10 The problem is solved Step 10 Check the motor CMY developers cable for damage Is the cable free of...

Page 422: ...or K photoconductor failure service check on page 424 141 81 The motor K photoconductor did not turn off 141 82 The motor K photoconductor speed did not ramp up to the required level 141 83 The motor K photoconductor stalled 141 84 The motor K photoconductor ran too slow 141 85 The motor K photoconductor ran too fast 142 80 The motor CMY photoconductors did not turn on See Motor CMY photoconductor...

Page 423: ...vel 147 83 The motor deskew stalled 147 84 The motor deskew ran too slow 147 85 The motor deskew ran too fast 148 80 The motor duplex diverter did not turn on See Motor duplex diverter failure service check on page 430 148 81 The motor duplex diverter did not turn off 148 82 The motor duplex diverter speed did not ramp up to the required level 148 83 The motor duplex diverter stalled 148 84 The mo...

Page 424: ... photoconductor drive gear b Check the movement of the gear Does the photoconductor drive gear properly turn Go to step 6 Go to step 5 Step 5 Replace the photoconductor unit See Repeating defects check on page 77 Does the problem remain Go to step 6 The problem is solved Step 6 Check the controller board sockets JPCS1 and JPCP1 connections Are the cables properly connected Go to step 8 Go to step ...

Page 425: ...in Go to step 14 The problem is solved Step 14 Reset the printer Does the problem remain Go to step 15 The problem is solved Step 15 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Motor CMY photoconductors failure service check Action Yes No Step 1 Reset the printer Does the problem remain Go to ...

Page 426: ...roblem remain Go to step 6 The problem is solved Step 6 Check the controller board sockets JPCS1 and JPCP1 connections Are the cables properly connected Go to step 8 Go to step 7 Step 7 Reseat the cables Does the problem remain Go to step 8 The problem is solved Step 8 Check the motor CMY photoconductors connection Is the motor properly connected Go to step 10 Go to step 9 Step 9 Reseat the cable ...

Page 427: ...problem remain Contact the next level of support The problem is solved Motor black only retract failure service check Action Yes No Step 1 Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 Check the controller board socket JMAG1 connection Is the cable properly connected Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The pro...

Page 428: ...p 10 Reset the printer Does the problem remain Go to step 11 The problem is solved Step 11 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Motor deskew failure service check Action Yes No Step 1 Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 Check the controlle...

Page 429: ... cable Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Replace the motor deskew Does the problem remain Go to step 10 The problem is solved Step 10 Reset the printer Does the problem remain Go to step 11 The problem is solved Step 11 Replace the controller board See Controller board removal on pag...

Page 430: ... Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor duplex diverter cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step 7 Replace the cable Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Repla...

Page 431: ...d Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor redrive connection Is the motor properly connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor redrive cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step...

Page 432: ...n See Motor duplex failure service check on page 434 150 81 The motor duplex did not turn off 150 82 The motor duplex speed did not ramp up to the required level 150 83 The motor duplex stalled 150 84 The motor duplex ran too slow 150 85 The motor duplex ran too fast 151 80 The motor transfer belt did not turn on See Motor transfer belt failure service check on page 435 151 81 The motor transfer b...

Page 433: ...rvice check on page 440 156 81 The motor C toner add did not turn off 156 82 The motor C toner add speed did not ramp up to the required level 156 83 The motor C toner add stalled 156 84 The motor C toner add ran too slow 156 85 The motor C toner add ran too fast 157 80 The motor M toner add did not turn on See Motor M toner add failure service check on page 442 157 81 The motor M toner add did no...

Page 434: ...connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor duplex cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step 7 Replace the cable Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Repla...

Page 435: ...ce the transfer belt See Transfer belt removal on page 652 Does the problem remain Go to step 4 The problem is solved Step 4 a Remove the transfer belt and then manually turn the transfer belt drive gears b Check the movement of the gears Do the drive gears properly turn Go to step 6 Go to step 5 Step 5 Replace the transfer belt See Transfer belt removal on page 652 Does the problem remain Go to s...

Page 436: ...o to step 12 The problem is solved Step 12 Reset the printer Does the problem remain Go to step 13 The problem is solved Step 13 Replace the fuser transfer belt motor gearbox See Fuser transfer belt motor gearbox removal on page 692 Does the problem remain Go to step 14 The problem is solved Step 14 Reset the printer Does the problem remain Go to step 15 The problem is solved Step 15 Replace the c...

Page 437: ...connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor isolation cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step 7 Replace the cable Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Re...

Page 438: ...roperly turn Go to step 4 Go to step 3 Step 3 Replace the toner cartridge Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor K toner add cable for proper connection Check the connector on the motor Check the connector JBTLM1 on the controller board Is the cable properly connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 T...

Page 439: ... The problem is solved Step 11 On the upper part of the controller board check the K toner add capacitor C251 for damage Note Blown capacitors may look deformed or bulged C114 C115 C122 C251 Is the capacitor free of damage Contact the next level of support Go to step 12 Step 12 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of s...

Page 440: ... proper connection Check the connector on the motor Check the connector JBTLM1 on the controller board Is the cable properly connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor C toner add cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step 7 Replace the cable Does the problem remain G...

Page 441: ...add capacitor C114 for damage Note Blown capacitors may look deformed or bulged C114 C115 C122 C251 Is the capacitor free of damage Contact the next level of support Go to step 12 Step 12 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved 7564 Diagnostic information 441 ...

Page 442: ... proper connection Check the connector on the motor Check the connector JBTLM1 on the controller board Is the cable properly connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor M toner add cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step 7 Replace the cable Does the problem remain G...

Page 443: ...add capacitor C122 for damage Note Blown capacitors may look deformed or bulged C114 C115 C122 C251 Is the capacitor free of damage Contact the next level of support Go to step 12 Step 12 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved 7564 Diagnostic information 443 ...

Page 444: ... proper connection Check the connector on the motor Check the connector JBTLM1 on the controller board Is the cable properly connected Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor Y toner add cable for damage Is the cable free of damage Go to step 8 Go to step 7 Step 7 Replace the cable Does the problem remain G...

Page 445: ...add capacitor C115 for damage Note Blown capacitors may look deformed or bulged C114 C115 C122 C251 Is the capacitor free of damage Contact the next level of support Go to step 12 Step 12 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved 7564 Diagnostic information 445 ...

Page 446: ...he motor tray 1 pick did not turn off 161 82 The motor tray 1 pick speed did not ramp up to the required level 161 83 The motor tray 1 pick stalled 161 84 The motor tray 1 pick ran too slow 161 85 The motor tray 1 pick ran too fast Motor MPF pick failure service check Action Yes No Step 1 Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 Check the controller board...

Page 447: ...F pick Does the problem remain Go to step 10 The problem is solved Step 10 Reset the printer Does the problem remain Go to step 11 The problem is solved Step 11 Replace the controller board See Controller board removal on page 677 Does the problem remain Contact the next level of support The problem is solved Motor tray 1 pick failure service check Action Yes No Step 1 Reset the printer Does the p...

Page 448: ...p 7 Reseat the cable Does the problem remain Go to step 8 The problem is solved Step 8 Check the motor tray 1 pick cable for damage Is the cable free of damage Go to step 10 Go to step 9 Step 9 Replace the cable Does the problem remain Go to step 10 The problem is solved Step 10 Reset the printer Does the problem remain Go to step 11 The problem is solved Step 11 Replace the tray 1 paper feeder Se...

Page 449: ...The motor tray 2 pick ran too fast 163 80 The motor tray 3 pick did not turn on See Motor tray 3 pick failure service check on page 451 163 81 The motor tray 3 pick did not turn off 163 82 The motor tray 3 pick speed did not ramp up to the required level 163 83 The motor tray 3 pick stalled 163 84 The motor tray 3 pick ran too slow 163 85 The motor tray 3 pick ran too fast 164 80 The motor tray 4 ...

Page 450: ...m remain Go to step 2 The problem is solved Step 2 Check the connections between the motor tray 2 pick and controller board Is the motor properly connected Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor tray 2 pick cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does...

Page 451: ...The problem is solved Step 2 Check the connections between the motor tray 3 pick and controller board Is the motor properly connected Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor tray 3 pick cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go...

Page 452: ...The problem is solved Step 2 Check the connections between the motor tray 4 pick and controller board Is the motor properly connected Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor tray 4 pick cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go...

Page 453: ... Check the connections between the motor tray 5 pick and controller board Is the motor properly connected Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The problem is solved Step 4 Check the motor tray 5 pick cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is so...

Page 454: ... elevator fails to achieve the required speed 166 73 The motor tray 2 elevator fails during operation 166 74 The motor tray 2 elevator fails to reach the required speed 166 75 The motor tray 2 elevator runs faster than the required speed 166 80 The motor tray 2 pass through does not turn on See Motor tray x pass through failure service check on page 456 166 81 The motor tray 2 pass through does no...

Page 455: ... does not turn off 167 82 The motor tray 3 pass through fails to achieve the required speed 167 83 The motor tray 3 pass through fails during operation 167 84 The motor tray 3 pass through fails to reach the required speed 167 85 The motor tray 3 pass through runs faster than the required speed 168 error messages Error code Description Action 168 80 The motor tray 4 pass through does not turn on S...

Page 456: ... required speed Motor tray x pass through failure service check Action Yes No Step 1 Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 Check the cable connecting the motor tray x pass through to the controller board Is the motor properly connected Go to step 4 Go to step 3 Step 3 Reseat the cable Does the problem remain Go to step 4 The problem is solved Step 4 Ch...

Page 457: ...or gears of any obstructions Does the problem remain Go to step 3 The problem is solved Step 3 Check the gears for damage Are the gears free of damage Go to step 5 Go to step 4 Step 4 Replace the gears See 2200 sheet tray elevator gears removal on page 771 Does the problem remain Go to step 5 The problem is solved Step 5 Check the cable connecting the motor tray x elevator to the controller board ...

Page 458: ...Description Action 171 80 The main fan did not turn on See Main fan failure service check on page 460 171 81 The main fan did not turn off 171 82 The main fan speed did not ramp up to the required level 171 83 The main fan stalled 171 84 The main fan ran too slow 171 85 The main fan ran too fast 172 80 The LVPS fan did not turn on See LVPS fan failure service check on page 461 172 81 The LVPS fan ...

Page 459: ...troller board fan did not turn on See Controller board fan failure service check on page 464 175 81 The controller board fan did not turn off 175 82 The controller board fan speed did not ramp up to the required level 175 83 The controller board fan stalled 175 84 The controller board fan ran too slow 175 85 The controller board fan ran too fast 178 80 The blower fan did not turn on See Blower fan...

Page 460: ...free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the fan See Main fan removal on page 678 Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is...

Page 461: ...ge Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the fan Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved Step 9 Re...

Page 462: ...an cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the fan Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is...

Page 463: ... cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the fan Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is s...

Page 464: ... cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the controller board See Controller board removal on page 677 Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain...

Page 465: ...ge Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the blower fan Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem is solved St...

Page 466: ...e of damage Go to step 6 Go to step 5 Step 5 Replace the cable Does the problem remain Go to step 6 The problem is solved Step 6 Reset the printer Does the problem remain Go to step 7 The problem is solved Step 7 Replace the HVPS fan See HVPS fan removal on page 658 Does the problem remain Go to step 8 The problem is solved Step 8 Reset the printer Does the problem remain Go to step 9 The problem ...

Page 467: ...rvice check on page 477 663 83 The motor tray 3 pick stalled See Motor tray 3 pick stalled service check on page 472 664 43 The tray 4 lift plate failed to lift See Motor option tray pick lifting error service check on page 477 664 83 The motor tray 4 pick stalled See Motor tray 4 pick stalled service check on page 473 665 53 The tray 5 lift plate failed to lift See Motor option tray pick lifting ...

Page 468: ...mage Is the shutter free of damage Go to step 4 Go to step 8 Step 4 a Remove the affected developer and PC unit combo b Check the shutter at the rear of the developer and PC unit combo for proper operation Does the shutter properly open and retract Go to step 5 Go to step 6 Step 5 Check the shutter for damage Is the shutter free of damage Go to step 7 Go to step 6 Step 6 Replace the developer and ...

Page 469: ... and then navigate to Printer diagnostics adjustments Motor tests MPF pick b Touch Start Does the motor run Go to step 6 Go to step 4 Step 4 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Replace the motor Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor for noise Does the m...

Page 470: ...ll the pick roller Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Pick tray 1 b Touch Start Does the motor run Go to step 6 Go to step 4 Step 4 Check the motor cable for proper connection and then reseat if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Repl...

Page 471: ...s No Step 1 Check the pick roller for proper installation Is the pick roller properly installed Go to step 3 Go to step 2 Step 2 Reinstall the pick roller Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Additional input tray diagnostics Motor tests Pick tray 2 b Touch Start Does the motor run Go to step 6 Go to step 4 Step 4 Check...

Page 472: ...er board See 550 sheet tray controller board removal on page 757 or 2200 sheet tray controller board removal on page 768 Does the problem remain Contact the next level of support The problem is solved Motor tray 3 pick stalled service check Action Yes No Step 1 Check the pick roller for proper installation Is the pick roller properly installed Go to step 3 Go to step 2 Step 2 Reinstall the pick ro...

Page 473: ...feeder removal on page 774 Does the problem remain Go to step 8 The problem is solved Step 8 Perform a print job Does the problem remain Go to step 9 The problem is solved Step 9 Replace the controller board See 550 sheet tray controller board removal on page 757 or 2200 sheet tray controller board removal on page 768 Does the problem remain Contact the next level of support The problem is solved ...

Page 474: ...e problem is solved Step 6 Check the motor tray 4 pick for noise Does the motor sound abnormal or do the gears make a grinding sound Go to step 7 Go to step 8 Step 7 Replace the tray 4 feeder See 550 sheet tray paper feeder removal on page 755 Does the problem remain Go to step 8 The problem is solved Step 8 Perform a print job Does the problem remain Go to step 9 The problem is solved Step 9 Repl...

Page 475: ...y Does the problem remain Go to step 5 The problem is solved Step 5 Replace the motor Does the problem remain Go to step 6 The problem is solved Step 6 Check the motor tray 5 pick for noise Does the motor sound abnormal or do the gears make a grinding sound Go to step 7 Go to step 8 Step 7 Replace the tray 5 feeder See 550 sheet tray paper feeder removal on page 755 Does the problem remain Go to s...

Page 476: ...nects the sensor tray 1 pick roller index to the controller board Are both ends of the cable properly seated Go to step 6 Go to step 5 Step 5 Reseat the cable Does the problem remain Go to step 6 The problem is solved Step 6 Check the sensor cable for damage Is the cable free of damage Go to step 7 Go to step 12 Step 7 Replace the sensor See Sensor 550 sheet tray pick roller index removal on page ...

Page 477: ...ge 755 Does the problem remain Go to step 13 The problem is solved Step 13 Reset the printer Does the problem remain Contact the next level of support The problem is solved Motor option tray pick lifting error service check Action Yes No Step 1 Reset the printer Does the problem remain Go to step 2 The problem is solved Step 2 Check if the tray insert is properly seated or fully inserted Does the ...

Page 478: ...m remain Go to step 8 The problem is solved Step 8 Check the cable that connects the motor tray x pick to the controller board Are both ends of the cable properly seated Go to step 10 Go to step 9 Step 9 Reseat the cable Does the problem remain Go to step 10 The problem is solved Step 10 Check the motor tray x pick for proper operation and noise a Remove the tray insert b Enter the Diagnostics men...

Page 479: ...gs from the menu settings page 3 Collect information from the user Note Not all of the items are retrievable from the printer you are working on A Collecting the history information from the SE menu Note Make sure that your printer is connected to a network or to a print server 1 Open a Web browser type http printer_IP_address se and then press Enter Notes printer_IP_address is the TCP IP address ...

Page 480: ...ved C Collecting the settings from the menu settings page Note The menu settings page is different for each printer For more information see the User s Guide Your next level of support will tell you which page they want to see Copying the menu settings page from the Embedded Web Server EWS Note Make sure that your printer is connected to a network or to a print server 1 Open a Web browser type htt...

Page 481: ...bleshooting 1 Perform the Procedure before starting the 9yy service checks on page 479 2 Determine the operating system used when the error occurred If possible determine whether a PostScript or PCL ﬁle was sent to the printer when the error occurred Ask the customer which Lexmark Solutions applications are installed on the printer Action Yes No Step 1 Reset the printer Does the error remain Go to...

Page 482: ... following Error log Menu settings page Network settings page Does the problem remain while printing these pages Go to step 31 Go to step 7 Step 7 Note Before performing this step write down the following information about the ﬁle being sent to the printer Application used Operating system Driver type File type PCL PostScript XPS etc a Reattach the communications cable b Reset the printer c Perfor...

Page 483: ... to step 12 Step 12 Perform a scan to PC job Does the problem remain Go to step 31 Go to step 13 Step 13 Verify if an optional memory is installed Is there an optional memory installed Go to step 14 Go to step 16 Step 14 a Reinstall the memory b Perform a print job Does the problem remain Go to step 15 Go to step 16 Step 15 a Install a Lexmark recommended memory option b Perform a print job Does t...

Page 484: ... problem is solved Step 19 a Replace the modem b Reset the printer Does the problem remain Go to step 31 The problem is solved Step 20 Perform a fax job Does the problem remain Go to step 31 Go to step 21 Step 21 Verify if an ISP option is installed Is an ISP option installed Go to step 22 The problem is solved Step 22 a Reinstall the ﬁrst ISP option b Reset the printer Does the problem remain Go ...

Page 485: ...e ISP options to install Go to step 27 The problem is solved Step 27 a Install the next ISP option b Reset the printer Does the problem remain Go to step 29 Go to step 28 Step 28 Perform a job to test the option Does the problem remain Go to step 29 Go to step 26 Step 29 a Upgrade the ﬁrmware if it was not upgraded in a previous step Note Contact your next level of support for the correct ﬁrmware ...

Page 486: ...periencing unreliable communication with the speciﬁed device Note device can be one of the following Optional 550 sheet tray Optional 2200 sheet tray Optional staple ﬁnisher Optional MSHPF Optional 2 bin mailbox See Options communication error service check on page 487 981 xx Engine protocol violation detected by the speciﬁed device Note device can be one of the following Optional 550 sheet tray O...

Page 487: ...utput option Does the problem remain Go to step 2 Go to step 9 Step 2 a Check if the ﬁrmware is updated and then update if necessary b Make sure that the printer supports the input option c Make sure that the input option is properly attached to the printer or adjacent option d Reset the printer Does the problem remain Go to step 3 The problem is solved Step 3 Reseat the printer interface cable on...

Page 488: ...ng mechanism for damage Is the lock free of damage Go to step 11 Go to step 10 Step 10 Replace the lock Does the problem remain Go to step 11 The problem is solved Step 11 Reinstall the output option Does the problem remain Go to step 12 The problem is solved Step 12 Check the output option interface cable Check the connectors and its pins for damage Check the cable for cuts and exposed wires Is t...

Page 489: ...urn on See Hole punch unit service check on page 493 316 error messages Error code Description Action 316 40 The motor mailbox transport ran too slow See Mailbox transport failure service check on page 495 316 41 The motor mailbox transport ran too fast 320 and 323 error messages Error code Description Action 320 00 The motor staple ﬁnisher transport does not turn on See Staple ﬁnisher compiler se...

Page 490: ... 5 Go to step 3 Step 3 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the motor See Motor HPT transport removal on page 879 Does the problem remain Go to step 5 The problem is solved Step 5 Check the HPT transport drive belt for misalignment and damage Is the belt p...

Page 491: ...lace the belts See HPT transport belts removal on page 871 Does the problem remain Go to step 13 The problem is solved Step 13 Check the HPT front transport belt gear for wear and damage Is the gear properly installed and free of damage Go to step 15 Go to step 14 Step 14 Replace the gear See HPT front transport belt gear removal on page 868 Does the problem remain Go to step 15 The problem is sol...

Page 492: ...tep 20 Step 20 Reinstall or replace the rollers See HPT transport rollers removal on page 903 Does the problem remain Go to step 21 The problem is solved Step 21 Reseat the HPT controller board cables and then check the cables for damage Are the cables free of damage Go to step 23 Go to step 22 Step 22 Replace the cables See HPT controller board removal on page 870 Does the problem remain Go to st...

Page 493: ...ep 3 Check the quality of the punched holes on the media Is the quality of the holes good Go to step 5 Go to step 4 Step 4 Replace the hole punch unit Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Horizontal paper transport b Find the sensor HPU Does the sensor status change while toggling ...

Page 494: ...blem is solved Step 11 Check the hole punch unit gears for misalignment and damage Are the gears properly installed and free of damage Go to step 13 Go to step 12 Step 12 Reinstall or replace the gears See Hole punch unit gears removal on page 875 Does the problem remain Go to step 13 The problem is solved Step 13 Reseat the HPT controller board cables and then check the cables for damage Are the ...

Page 495: ...main Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Mailbox Mailbox transport b Touch Start Does the motor run Go to step 5 Go to step 3 Step 3 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or ...

Page 496: ...10 The problem is solved Step 10 Check the mailbox diverters and bottom diverter spring for misalignment and damage Are the diverters properly installed and free of damage Go to step 12 Go to step 11 Step 11 Reinstall or replace the mailbox diverters See Mailbox diverter removal on page 1216 Does the problem remain Go to step 12 The problem is solved Step 12 Check the mailbox transport rollers for...

Page 497: ...ee Mailbox drive belt removal on page 1221 Does the problem remain Go to step 19 The problem is solved Step 19 Check the mailbox interface cable Check the connectors and its pins for damage Check the cable for cuts and exposed wires Is the cable free of damage Go to step 21 Go to step 20 Step 20 Replace the mailbox interface cable See Mailbox interface cable removal on page 1210 Does the problem r...

Page 498: ...while toggling the sensor Go to step 5 Go to step 3 Step 3 Check the sensor staple ﬁnisher upper exit roller for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor staple ﬁnisher upper exit roller removal on page 816 Does the motor run Go to step 5 The problem is solved Step 5 a Enter the Diagnosti...

Page 499: ...10 The problem is solved Step 10 Replace the staple ﬁnisher front upper exit roller position gears See Staple ﬁnisher front upper position exit roller gears removal on page 819 Does the problem remain Go to step 11 The problem is solved Step 11 a Check the rear upper exit roller position gears actuator and lever for damage b Check the gears for proper installation and alignment c Check the spring ...

Page 500: ...The motor staging outer transport did not turn on See Staging outer transport failure service check on page 503 362 61 The motor staging outer transport did not turn off 363 60 The motor staging inner transport did not turn on See Staging inner transport failure service check on page 505 363 61 The motor staging inner transport did not turn off 364 60 The motor compiler paddle did not turn on See ...

Page 501: ...e Go to step 7 Go to step 6 Step 6 Reinstall or replace the gear See Mid transport gear removal on page 1003 Does the problem remain Go to step 7 The problem is solved Step 7 Check the hole punch box belt for misalignment and damage Note Make sure that there are no other parts interfering with the movement of the belt Is the belt properly installed and free of damage Go to step 9 Go to step 8 Step...

Page 502: ... roller belt is properly installed Is the offset assembly properly installed and free of damage Go to step 15 Go to step 14 Step 14 Reinstall or replace the offset assembly See Offset assembly removal on page 1024 Does the problem remain Go to step 15 The problem is solved Step 15 Check the mid transport interface board cables Reseat all connectors on the interface board Make sure that the cables ...

Page 503: ...eck its paper path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Staging outer and inner transport b Touch Star...

Page 504: ... or replace the gear See Staging transport gears removal on page 986 Does the problem remain Go to step 9 The problem is solved Step 9 Check the pulley gears for misalignment and damage Are the pulley gears properly installed and free of damage Go to step 11 Go to step 10 Step 10 Reinstall or replace the pulley gear Does the problem remain Go to step 11 The problem is solved Step 11 Check the stag...

Page 505: ...lved Step 18 a Reseat all connectors on the MSHPF controller board b Make sure that the cables are properly routed and then reset the printer Does the problem remain Go to step 19 The problem is solved Step 19 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved Staging inner transport fail...

Page 506: ... damage Note Make sure that there are no other parts interfering with the movement of the belts Are the belts properly installed and free of damage Go to step 7 Go to step 6 Step 6 Reinstall or replace the belt See Staging transport belts removal on page 990 Does the problem remain Go to step 7 The problem is solved Step 7 Check the staging transport gears for misalignment and damage Are the gears...

Page 507: ...t all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 15 The problem is solved Step 15 Replace the interface board See Mid transport interface board removal on page 1005 Does the problem remain Go to step 16 The problem is solved Step 16 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 1...

Page 508: ...vice diagnostics Motor tests Finisher Paddle b Touch Start Does the motor run Go to step 5 Go to step 3 Step 3 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the motor See Motor compiler paddle removal on page 1143 Does the problem remain Go to step 5 The problem is...

Page 509: ...Reinstall or replace the motor See Motor compiler exit cam removal on page 1139 Does the problem remain Go to step 11 The problem is solved Step 11 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Compiler exit cam Does the sensor status change while toggling the sensor Go to step 14 Go to step 12 Step 12 Reseat the sensor cable an...

Page 510: ...t drive See Compiler paddle and exit drive removal on page 1140 Does the problem remain Go to step 17 The problem is solved Step 17 Check the compiler exit rollers for contamination wear and damage Are the rollers free of damage Go to step 18 Go to step 19 Step 18 Check the rollers for misalignment Are the rollers properly installed Go to step 20 Go to step 19 Step 19 Reinstall or replace the roll...

Page 511: ... exit roller removal on page 1158 Does the problem remain Go to step 25 The problem is solved Step 25 Check the compiler interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 26 The problem is solved Step 26 Replace the interface board See Compiler interface board removal on page 1132 Does the problem re...

Page 512: ...ot turn on See Stapler bin stack failure service check on page 517 377 61 The motor stapler bin elevator did not turn off 383 60 The motor staple unit carriage did not turn on See Staple carriage jam service check on page 376 383 61 The motor staple unit carriage did not turn off MSHPF standard bin stack failure service check Action Yes No Step 1 a Check the MSHPF for proper installation and then ...

Page 513: ...ain Go to step 7 The problem is solved Step 7 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Standard bin lower limit Does the sensor status change while toggling the sensor Go to step 10 Go to step 8 Step 8 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of ...

Page 514: ...the sensor cable and then check the sensor and its actuator for misalignment and damage Is the sensor properly installed and free of damage Go to step 6 Go to step 15 Step 15 Reinstall or replace the sensor See Sensor standard bin paper present removal on page 1014 Does the problem remain Go to step 16 The problem is solved Step 16 Check the MSHPF standard bin for misalignment and damage Note Make...

Page 515: ...lt properly installed and free of damage Go to step 24 Go to step 23 Step 23 Reinstall or replace the belt Does the problem remain Go to step 24 The problem is solved Step 24 Check the standard bin elevator belt holder for misalignment and damage Note Make sure that the elevator belt is properly engaged with the holder Is the belt properly installed and free of damage Go to step 26 Go to step 25 S...

Page 516: ...free of damage Go to step 32 Go to step 31 Step 31 Replace the cable Does the problem remain Go to step 32 The problem is solved Step 32 Check the MSHPF standard bin assembly for misalignment and damage Note Check the cables for damage and make sure that they are properly routed Is the bin assembly properly installed and free of damage Go to step 34 Go to step 33 Step 33 Reinstall or replace the b...

Page 517: ...navigate to Output device diagnostics Motor tests Finisher Stapler bin elevator b Touch Start Does the motor run Go to step 5 Go to step 3 Step 3 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the motor See Motor stapler bin elevator removal on page 1160 Does the pr...

Page 518: ...apler bin stack upper limit 1 Does the sensor status change while toggling the sensor Go to step 13 Go to step 11 Step 11 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 13 Go to step 12 Step 12 Reinstall or replace the sensor See Sensor stapler bin stack upper limit removal on page 962 Does the problem re...

Page 519: ...19 The problem is solved Step 19 Reinstall or replace the bin Does the problem remain Go to step 20 The problem is solved Step 20 Check the stapler bin gear for misalignment and damage Is the gear properly installed and free of damage Go to step 22 Go to step 21 Step 21 Reinstall or replace the gear Does the problem remain Go to step 22 The problem is solved Step 22 Check the stapler bin elevator ...

Page 520: ...e Go to step 28 Go to step 27 Step 27 Reinstall or replace the pulley gear Does the problem remain Go to step 28 The problem is solved Step 28 Check the compiler interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 29 The problem is solved Step 29 Replace the interface board See Compiler interface board...

Page 521: ...tep 35 Replace the MSHPF controller board See MSHPF controller board removal on page 937 Does the problem remain Contact the next level of support The problem is solved Service option software error service check Action Yes No Step 1 a Clear the paper path of any jams or obstructions b Make sure that the jam access door is properly closed c Reset the printer and then reseat the ﬁnisher Does the pr...

Page 522: ...removal on page 859 Does the problem remain Go to step 8 The problem is solved Step 8 Check the staple ﬁnisher transport gears for proper installation and damage Make sure to manually turn the roller to check if the gears are properly working Are the gears properly installed or free of damage Go to step 10 Go to step 9 Step 9 Reinstall or replace the gears See Staple ﬁnisher transport gears remova...

Page 523: ...l on page 821 Does the problem remain Go to step 16 The problem is solved Step 16 Check the exit gears for proper alignment and installation Are the gears properly aligned or installed Go to step 18 Go to step 17 Step 17 Realign or reinstall the exit gears Does the problem remain Go to step 18 The problem is solved Step 18 Check the exit gears for damage Are the gears free of damage Go to step 20 ...

Page 524: ...er printers that have proximity sensors Is there another printer in the area that has a proximity sensor Go to step 2 Go to step 3 Step 2 Disable the sensor of the other printer Turn off the other printer If the other printer is a similar printer then navigate to Settings Device Power management Timeouts and then disable the Proximity sensor setting Does the problem remain Go to step 3 The problem...

Page 525: ...adjust Clean sensing and laser optics Let the operation run for three minutes 2 Perform color alignment adjustment See Color alignment adjustment on page 602 3 Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Color alignment adjust On the AA Adjustment row touch Start Note This triggers the Auto Align routine which performs correction of color alignment errors 0 42 m...

Page 526: ...ent not updating the results 4 Enter the Diagnostics menu and then navigate to Printer setup EP setup Toner patch sensor adjust Full calibration Let the calibration run for one minute Note This will also trigger the Auto Align routine 0 42 mm Normal range only Action Yes No Step 1 a From the home screen touch Settings Reports Print quality pages b On the Device information section of the Print qua...

Page 527: ...w good values The problem is solved Go to step 3 Step 3 Check the TPS sensor wiper for proper movement a Remove the transfer belt See Transfer belt removal on page 652 b Close door B and door A c Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Printhead wiper d Open door A and then touch Start Does the sensor wiper properly move Go to step 7 Go to step 4...

Page 528: ...the motor printhead wiper cable and socket JPWR1 on the controller board for proper connection Is the motor cable properly connected Replace the motor See Motor printhead wiper removal on page 639 Perform again the Auto alignment service check Reseat the cable and then perform again the Auto alignment service check Step 7 Check the sensor auto alignment cables and socket JTPS2 on the controller bo...

Page 529: ... of support Toner patch sensing service check Pre check procedure 1 Enter the Diagnostics menu and then navigate to Printer setup EP setup Toner patch sensor adjust Clean sensing and laser optics Let the operation run for three minutes 2 Perform color alignment adjustment See Color alignment adjustment on page 602 3 Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Co...

Page 530: ...eted AA Result 19 AA Manufacturing mode deﬁcient not updating the results 4 Enter the Diagnostics menu and then navigate to Printer setup EP setup Toner patch sensor adjust Full calibration Let the calibration run for one minute Note This will also trigger the Auto Align routine 0 42 mm Normal range only Action Yes No Step 1 a From the home screen touch Settings Reports Print quality pages b On th...

Page 531: ...Are the Avg Signal Volts values within range of the Requirement values The problem is solved Go to step 4 Step 4 Check the TPS sensor wiper for proper movement a Remove the transfer belt See Transfer belt removal on page 652 b Close door B and door A c Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Motor tests Printhead wiper d Open door A and then touch Start Does...

Page 532: ...and then perform again the Toner patch sensing service check Step 8 Check the sensor TPS cable and socket JTPS1 on the controller board for proper connection Is the sensor cable properly connected Go to step 9 Reseat the cable and then perform again the Toner patch sensing service check Step 9 a Replace sensor TPS See Sensor TPS removal on page 667 b Enter the Diagnostics menu and then navigate to...

Page 533: ...5 Make sure that the latest version of the Lexmark Mobile Printing application is installed on the Android device Is the latest version of the application installed Go to step 7 Go to step 6 Step 6 Install the latest version of the Lexmark Mobile Printing application on the mobile device Does the problem remain Go to step 7 The problem is solved Step 7 Check if the printer has a wireless ISP insta...

Page 534: ...ile solutions module properly installed Go to step 15 Go to step 14 Step 14 Reinstall the mobile solutions module on the control panel assembly Does the problem remain Go to step 15 The problem is solved Step 15 Install a new NFC card Does the problem remain Contact the next level of support The problem is solved Multiposition staple hole punch ﬁnisher symptoms MSHPF symptoms Symptom Action A pers...

Page 535: ... remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Horizontal paper transport b Find the sensor Jam access door Does the sensor status change while toggling the sensor Go to step 5 Go to step 3 Step 3 Reseat the sensor cable and then check the sensor for misalignment and damage Are the sensor and actuator prope...

Page 536: ...punch ﬁnisher for proper installation b Open door K and clear paper jams fragments and obstructions along the paper path c Enter the Diagnostics menu and then touch Output bin quick feed d Select a bin and test type and then start the test Does the problem remain Go to step 2 The problem is solved Step 2 Check the HPT lock for misalignment and damage Is the lock properly installed and free of dama...

Page 537: ...oblem is solved Step 9 Replace the HPT Does the problem remain Contact the next level of support The problem is solved Hole punch quality service check Action Yes No Step 1 a Check the HPT and multiposition staple hole punch ﬁnisher for proper installation b Open door K and clear paper jams fragments and obstructions along the paper path c Enter the Diagnostics menu and then touch Output bin quick...

Page 538: ...d wear damage and contamination Are the rollers properly installed and free of wear damage and contamination Go to step 8 Go to step 7 Step 7 Reinstall or replace the rollers See HPT transport rollers removal on page 903 Does the problem remain Go to step 8 The problem is solved Step 8 a Manually turn knob K1 and the hole punch unit gears b Check if the punch rotates with the knob and gears Does t...

Page 539: ... menu and then navigate to Output device diagnostics Motor tests Finisher b Find the motor HPU and then touch Start Does the motor run Go to step 17 Go to step 15 Step 15 Reseat the motor cable and then check the motor for misalignment and damage Is the motor properly installed and free of damage Go to step 17 The problem is solved Step 16 Reinstall or replace the motor See Motor hole punch unit r...

Page 540: ...tics Sensor tests Finisher b Find the sensor Door J interlock Does the sensor status change while toggling the sensor Go to step 5 Go to step 3 Step 3 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installed and free of damage Go to step 5 Go to step 4 Step 4 Reinstall or replace the sensor See Sensor MSHPF door interlock removal on page 961 Do...

Page 541: ...face board See Compiler interface board removal on page 1132 Does the problem remain Go to step 11 The problem is solved Step 11 Check the interface board cables for cuts and damage Are the cables free of damage Go to step 13 Go to step 12 Step 12 Replace the cable Does the problem remain Go to step 13 The problem is solved Step 13 a Reseat all connectors on the MSHPF controller board b Make sure ...

Page 542: ...heck if the auger rotates Does the auger rotate Go to step 5 Go to step 4 Step 4 Reinstall or replace the hole punch box Does the problem remain Go to step 5 The problem is solved Step 5 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Finisher b Find the sensor Hole punch box full Does the sensor status change while toggling the sensor Go to step 8 Go to st...

Page 543: ...ole punch box gear for misalignment and damage Is the gear properly installed and free of damage Go to step 13 Go to step 12 Step 12 Reinstall or replace the gear See Sensor mid transport removal on page 1068 Does the problem remain Go to step 13 The problem is solved Step 13 Check the pulley gears for misalignment and damage Are the pulley gears properly installed and free of damage Go to step 15...

Page 544: ...port removal on page 1001 Does the problem remain Go to step 20 The problem is solved Step 20 Check the mid transport gear for misalignment and damage Is the gear properly installed and free of damage Go to step 22 Go to step 21 Step 21 Reinstall or replace the gear See Mid transport gear removal on page 1003 Does the problem remain Go to step 22 The problem is solved Step 22 Check the mid transpo...

Page 545: ... solved Door N undetected service check Action Yes No Step 1 a Check the MSHPF for proper installation and then check its paper path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu ...

Page 546: ...transport interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 8 The problem is solved Step 8 Replace the interface board See Mid transport interface board removal on page 1005 Does the problem remain Go to step 9 The problem is solved Step 9 Check the interface board cables for cuts and damage Are the ...

Page 547: ...ndetected service check Action Yes No Step 1 a Check the MSHPF for proper installation and then check its paper path See Procedure before starting the MSHPF service checks on page 256 b Enter the Diagnostics menu select Output bin quick feed select bin and then touch Single or Continuous Does the problem remain Go to step 2 The problem is solved Step 2 Check the MSHPF staple cartridge door for mis...

Page 548: ...7 Check the door interlock cable for proper connection Reseat the cable Make sure that the cable is properly routed Does the problem remain Go to step 8 The problem is solved Step 8 Check the cable for cuts and damage Is the cable free of damage Go to step 10 Go to step 9 Step 9 Replace the cable Does the problem remain Go to step 10 The problem is solved Step 10 a Enter the Diagnostics menu and t...

Page 549: ...age Go to step 17 Go to step 16 Step 16 Replace or reinstall the door hinge See MSHPF door hinge removal on page 915 Does the problem remain Go to step 17 The problem is solved Step 17 Check the compiler interface board cables Reseat all connectors on the interface board Make sure that the cables are properly routed Does the problem remain Go to step 18 The problem is solved Step 18 Replace the in...

Page 550: ...check on page 553 A persistent Remove paper from bin 2 message appears See Mailbox bin 1 full error service check on page 555 A persistent Remove paper from bin 3 message appears See Mailbox bin 2 full error service check on page 556 A persistent Close door L message appears See Mailbox door undetected service check on page 558 Mailbox undetected service check Action Yes No Step 1 a Check the mail...

Page 551: ...age 1008 Does the problem remain Go to step 8 The problem is solved Step 7 Reseat the interface cable Does the problem remain Go to step 8 The problem is solved Step 8 Check the mailbox latch and spring for misalignment and damage Is the latch properly installed and free of damage Go to step 10 Go to step 9 Step 9 Reinstall or replace the mailbox latch See Mailbox latch removal on page 1211 Does t...

Page 552: ...o to step 15 The problem is solved Step 15 Replace the mailbox controller board See Mailbox controller board removal on page 1207 Does the problem remain Go to step 16 The problem is solved Step 16 Replace the mailbox Does the problem remain Go to step 17 The problem is solved Step 17 Reseat all connectors on the ﬁnisher controller board and then reset the printer Does the problem remain Go to ste...

Page 553: ...n page 1216 Does the problem remain Go to step 4 The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Mailbox b Find the sensor Diverter Does the sensor status change while toggling the sensor Go to step 7 Go to step 5 Step 5 Reseat the sensor cable and then check the sensor for misalignment and damage Is the sensor properly installe...

Page 554: ...oval on page 1217 Does the problem remain Go to step 12 The problem is solved Step 12 Check the mailbox interface cable Check the connectors and its pins for damage Check the cable for cuts and exposed wires Is the cable free of damage Go to step 14 Go to step 13 Step 13 Replace the mailbox interface cable See Mailbox interface cable removal on page 1210 Does the problem remain Go to step 14 The p...

Page 555: ...nstalled and free of damage Go to step 4 Go to step 3 Step 3 Reinstall or replace the mailbox bin full sensor ﬂag See Mailbox bin 1 full sensor ﬂag removal on page 1223 Does the problem remain Go to step 4 The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Mailbox b Find the sensor Bin 1 full Does the sensor status change while tog...

Page 556: ... controller board removal on page 1207 Does the problem remain Go to step 11 The problem is solved Step 11 Replace the mailbox Does the problem remain Contact the next level of support The problem is solved Mailbox bin 2 full error service check Action Yes No Step 1 a Check the mailbox for proper installation and then check its paper path See Procedure before starting the mailbox service checks on...

Page 557: ...ce the sensor See Sensor mailbox bin 2 full removal on page 1220 Does the problem remain Go to step 7 The problem is solved Step 7 Check the mailbox interface cable Check the connectors and its pins for damage Check the cable for cuts and exposed wires Is the cable free of damage Go to step 9 Go to step 8 Step 8 Replace the mailbox interface cable See Mailbox interface cable removal on page 1210 D...

Page 558: ...or properly installed and free of damage Go to step 4 Go to step 3 Step 3 Reinstall or replace the mailbox jam door See Mailbox jam door removal on page 1204 Does the problem remain Go to step 4 The problem is solved Step 4 a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Mailbox b Find the sensor Jam access door Does the sensor status change while toggling ...

Page 559: ...ee Mailbox controller board removal on page 1207 Does the problem remain Go to step 11 The problem is solved Step 11 Replace the mailbox Does the problem remain Contact the next level of support The problem is solved Input option symptoms Input option symptoms Symptom Action The input option is not detected or recognized See Input option is not detected or recognized service check on page 560 Miss...

Page 560: ...d to the option controller board Is the cable properly connected Go to step 4 Go to step 3 Step 3 Reseat the connection Does the problem remain Go to step 4 The problem is solved Step 4 Check the interface cable for damage Is the cable free of damage Go to step 6 Go to step 5 Step 5 Replace the cable See 550 sheet tray interface cable removal on page 757 or 2200 sheet tray interface cable removal ...

Page 561: ...ctions and damage and replace if necessary See 2200 sheet tray rail removal on page 766 b Check the bellcrank assembly for proper installation or damage and replace if necessary See Bell crank removal on page 765 c Reinstall the tray insert Does the problem remain Go to step 4 The problem is solved Step 4 Check the media size sensor actuators for damage and replace if necessary See 550 sheet tray ...

Page 562: ...the printer Does the problem remain Go to step 2 The problem is solved Step 2 a Enter the Diagnostics menu and then navigate to Additional input trays diagnostics Sensor tests b Find the sensor Media out tray x Does the sensor status change while toggling the sensor Go to step 4 Go to step 3 Step 3 a Check if the paper feeder cable is properly connected to the option controller board b Reseat the ...

Page 563: ...A bin full message prompts even after the bin is cleared or empty See Staple ﬁnisher bin full service check on page 565 Staples Low 83 prompts See Staples Low 83 service check on page 568 Staple ﬁnisher is not detected or recognized See Staple ﬁnisher is not detected service check on page 569 Close staple ﬁnisher top door service check Action Yes No Step 1 a Clear the jam access door of any obstru...

Page 564: ... cables for cuts or any damages and replace if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Reseat all connectors in the staple ﬁnisher controller board and then reset the printer Does the problem remain Contact the next level of support The problem is solved Close staple ﬁnisher staple cartridge door service check Action Yes No Step 1 a Check if the staple cartridge...

Page 565: ...aple ﬁnisher staple cartridge door switch removal on page 794 b Reseat the switch cable Go to step 6 The problem is solved Step 6 Check the cables for cuts or damages and replace if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Reseat all connectors in the staple ﬁnisher controller board and then reset the printer Does the problem remain Contact the next level of supp...

Page 566: ...tep 6 The problem is solved Step 6 Check the cable for cuts or damage and replace if necessary Does the problem remain Go to step 7 The problem is solved Step 7 Check the sensors staple ﬁnisher front and rear lower bin full for proper operation a Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests Staple Finisher Transport and exit section b Find the sensor Stapl...

Page 567: ...he problem is solved Step 13 a Check the staple ﬁnisher bin arms for damage b Check the bin arms and spring for proper installation Are the bin arms properly installed or free of damage Go to step 15 Go to step 14 Step 14 Reinstall or replace the bin arms See Staple ﬁnisher bin clamp assembly removal on page 846 Does the problem remain Go to step 15 The problem is solved Step 15 Check the lock ass...

Page 568: ...is closed properly d Reset the printer and then reseat the staple ﬁnisher Does the problem remain Go to step 2 The problem is solved Step 2 a Check the staple ﬁnisher staple cartridge holder for damage and replace if necessary b Reseat the staple cartridge Does the problem remain Go to step 3 The problem is solved Step 3 a Enter the Diagnostics menu and then navigate to Printer Diagnostics Output ...

Page 569: ...aple cartridge door removal on page 790 b Check the door for proper installation Make sure that it closes correctly Does the problem remain Go to step 8 The problem is solved Step 8 Reseat all cable connectors in the staple ﬁnisher controller board and then reset the printer Does the problem remain Contact the next level of support The problem is solved Staple ﬁnisher is not detected service check...

Page 570: ...in Go to step 5 The problem is solved Step 5 Reseat all cable connectors in the staple ﬁnisher controller board and then reset the printer Does the problem remain Go to step 6 The problem is solved Step 6 Replace the controller board See Staple ﬁnisher controller board removal on page 790 Does the problem remain Contact the next level of support The problem is solved 7564 Diagnostic information 57...

Page 571: ...Hibernate mode Wake the printer from Sleep or Hibernate mode 4 Keypad Enter numbers or symbols in an input ﬁeld 5 Pause button Place a dial pause in a fax number 6 Start button Start a job depending on which mode is selected 7 Volume buttons Adjust the volume of the headset or speaker 8 Indicator light Check the status of the printer 9 Headset or speaker port Attach a headset or speaker 10 Stop or...

Page 572: ...r is off ready or processing data Solid amber The printer is in sleep mode Blinking amber The printer is in hibernate mode Using the home screen Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions Touch To 1 Copy Make copies 2 E mail Send e mails 3 Change Language Change the language on the printer display 4 Fax Sen...

Page 573: ...puter 11 FTP Scan and save documents directly to an FTP server 12 Bookmarks Organize all bookmarks 13 Held Jobs Show all the current held print jobs 14 USB Drive View select or print photos and documents from a ﬂash drive 15 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen These settings may also appear on the home scree...

Page 574: ...ay Conﬁguration Media Conﬁguration Bin Conﬁguration Copy Defaults Fax Mode Analog Fax Setup Fax Server Setup E mail FTP Network Ports USB Drive Security E mail Defaults E mail Setup Web Link Setup FTP Defaults Network Overview Wireless AirPrint Ethernet TCP IP IPv6 SNMP 802 1x IPSec LPD Conﬁguration HTTP FTP Settings ThinPrint USB Parallel x Serial Wi Fi Direct Flash Drive Scan Flash Drive Print L...

Page 575: ...e errors that prevent a diagnostic test from running To access the Diagnostics menu without running the POST tests 1 Press and hold the 3 and 6 buttons while turning on the printer 2 Release the buttons when the splash screen appears To access the Diagnostics menu from the home screen press 3 6 on the control panel Event Log Display Log This setting displays the panel text that appears when the ev...

Page 576: ...t lists all the current printer settings Enter the Diagnostics menu and then navigate to Reports Device Settings Installed Licenses This setting lists all the installed licenses and their feature data Enter the Diagnostics menu and then navigate to Reports Installed Licenses Advanced Print Quality Samples This setting prints a list of the printer settings and sample pages to check print quality En...

Page 577: ... printed in mono and color After all the print tests are completed this value resets to zero 1 Enter the Diagnostics menu and then touch Printer Setup 2 View the permanent page count Enable edge to edge printing This setting shifts all four margins to the physical edges of the page 1 Enter the Diagnostics menu and then navigate to Printer Setup Enable edge to edge printing 2 Select a setting Note ...

Page 578: ...ame Engine setting x Warning Potential Damage Do not change this setting without speciﬁc instructions from the next level of support This setting allows you to select a printer engine setting Possible values are 0 255 0 is the default 1 Enter the Diagnostics menu and then navigate to Printer Setup Engine setting x 2 Select a setting enter a value and then touch OK EP setup Warning Potential Damage...

Page 579: ...vated then it is properly working Some motors require automatic deactivation in order to avoid secondary issues such as possible damage and contamination Some tests require a special action to activate a motor such as removing a major component If the motor fails the test failure may not indicate a failed motor Further troubleshooting may be required Check the boards and cables for possible issues...

Page 580: ...cs adjustments Printhead diagnostics 2 Select a test and then touch Start Weather station This setting lets you view the temperature of the weather station sensor 1 Enter the Diagnostics menu and then touch Printer diagnostics adjustments 2 From the Weather station section touch Start Fuser temperature This setting lets you view the fuser temperature 1 Enter the Diagnostics menu and then touch Pri...

Page 581: ...ubleshooting may be required Check the boards and cables for possible issues Output device diagnostics Sensor tests 1 Enter the Diagnostics menu and then navigate to Output device diagnostics Sensor tests 2 Select the output device where the sensor is located 3 Find and then manually toggle the sensor Notes The sensor status on the screen toggles between 1 and 0 when the sensor is properly working...

Page 582: ...and then navigate to Output device diagnostics Punch tests 2 Select a punch job and then check the output for any issues Offset tests Note This menu appears only when a ﬁnisher is installed 1 Enter the Diagnostics menu and then navigate to Output device diagnostics Offset tests 2 Select a bin Scanner diagnostics Feed Test This test allows for a continuous feed from the ADF or ﬂatbed 1 Enter the Di...

Page 583: ... motor fails the test failure may not indicate a failed motor Further troubleshooting may be required Check the boards and cables for possible issues Multifeed Calibration 1 Enter the Diagnostics menu and then touch Scanner diagnostics 2 Select Multifeed Calibration and then touch Start Scanner Calibration Reset Before starting the test make sure that the scanner glass and backing material are cle...

Page 584: ...s invalid code and needs the correct code loaded After entering this mode the ﬁrmware code can be updated 1 Turn off the printer 2 Press and hold the 3 4 and 6 buttons simultaneously 3 Turn on the printer 4 Release the buttons after 10 seconds 7564 Service menus 584 ...

Page 585: ...EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory Some printers have a hard disk drive installed The printer hard disk is designed for printer speciﬁc functionality and cannot be used for the long term storage of data that is not print related The hard disk does no...

Page 586: ...ded metal cabinet Do not place the parts on the printer cover or on a metal table If you need to put down the parts then put them into their packing material Prevent parts from being accidentally touched by other personnel Cover the printer when you are not working on it Be careful while working with the parts when cold weather heating is used Low humidity increases static electricity Controller b...

Page 587: ...tings If the above procedure fails you must contact the technical support center for further instructions Restoring the printer conﬁguration after replacing the controller board Restore the printer to its correct conﬁguration to complete the replacement service Use the Service Restore Tool to download the software bundle and then ﬂash the printer settings and embedded solutions Note The software b...

Page 588: ...s in the ﬁle Notes Perform the install instructions on the Readme ﬁle in the exact order shown Only restart the printer when instructed to in the ﬁle For more information on how to ﬂash the downloaded ﬁles see Updating the printer ﬁrmware on page 591 To load the zip ﬁles that are extracted from the Service Restore Tool see Restoring solutions licenses and conﬁguration settings on page 590 7564 Rep...

Page 589: ...l the eSF apps have been installed Notes If you are unable to access the administrative menus to verify that the printer is restored then ask the customer for access rights If a 10 00 error is displayed after you restart the printer then contact the next level of support 7564 Repair information 589 ...

Page 590: ...Service Restore Tool do the following 1 Open a Web browser and then type the printer IP address 2 Navigate to Settings Conﬁguration Files 3 From the Conﬁguration File History tab navigate to Import Choose File 4 Select the zip ﬁle from the expanded Service Restore Tool package 7564 Repair information 590 ...

Page 591: ...st be in ready state in order to update the ﬁrmware Using a ﬂash drive This option is available only in printer models with front USB port Make sure to enable the Enable Drive and Update Code settings You can ﬁnd the settings in the Flash drive menu under the Settings menu 1 Insert the ﬂash drive into the USB port 2 From the home screen navigate to USB Menu Print from USB Accept or OK 3 Select the...

Page 592: ...nﬁguration Update Firmware 3 Select the ﬁle to use The printer performs a POR sequence and terminates the FTP session 4 Repeat steps 2 through 4 for the other ﬁles Backing up eSF solutions and settings Note Export the eSF solutions and settings from the printer before replacing the controller board Exporting eSF solutions and settings ﬁle 1 Reset the printer into Invalid engine mode See Entering i...

Page 593: ... that the data cannot be saved 3 Navigate to Settings Solutions Embedded Solutions 4 From the Embedded Solutions page select the applications that you want to import 5 Click Import Disconnecting ribbon cables Warning Potential Damage The ribbon cable and its socket may get damaged if it is not properly disconnected When disconnecting the cable hold its connector and press its tab before unplugging...

Page 594: ...f the adjustment screw yields 0 3 mm of skew correction The maximum adjustment is two full turns either way 5 After the skew has been corrected tighten the three nuts and then reinstall the ADF rear cover ADF skew adjustment back side 1 Remove the ADF front cover See ADF front cover removal on page 713 2 Loosen the two screws A securing the adjusting bracket to the ADF frame 7564 Repair informatio...

Page 595: ...kew correction The maximum adjustment is one full turn either way 4 After the skew has been corrected tighten the two screws and then reinstall the ADF front cover ADF skew adjustment deskew roller 1 Remove the ADF front cover See ADF front cover removal on page 713 2 Loosen the two screws A securing the adjusting bracket to the ADF frame 7564 Repair information 595 ...

Page 596: ... adjustment Printhead misalignment may cause crooked or skewed print Perform this procedure after replacing the printhead or if there are skewed print issues Checking the test page for alignment 1 Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Registration adjust Quick test 2 Check the test page The following test page result shows a properly aligned printhead 7564...

Page 597: ... page skewed in the clockwise direction 1 Remove the vent cover see Vent cover removal on page 628 or remove the inner right cover see Printhead fan removal on page 634 2 Using a 3 mm ball hex wrench B turn the printhead clamp hex screw A counterclockwise by one turn B A 7564 Repair information 597 ...

Page 598: ...The printhead clamp hex screw A with the right covers removed is shown below A 3 Remove tray 1 and then ﬁnd the adjustment screw C C 7564 Repair information 598 ...

Page 599: ... Aligning a printhead skewed in the counterclockwise direction The following test page result shows a test page skewed in the counterclockwise direction 1 Remove the vent cover see Vent cover removal on page 628 or remove the inner right cover see Printhead fan removal on page 634 2 Using a 3 mm ball hex wrench B turn the printhead clamp hex screw A counterclockwise by one turn B A 7564 Repair inf...

Page 600: ...The printhead clamp hex screw A with the right covers removed is shown below A 3 Remove tray 1 and then ﬁnd the adjustment screw C C 7564 Repair information 600 ...

Page 601: ...navigate to Printer diagnostics adjustments Registration adjust Quick test A test page showing the margins is generated Left Bottom Right Top Adjusting the margins Note The procedure may not work for old ﬁrmware versions Make sure that the latest ﬁrmware version is installed 1 Refer to the test page generated for margin alignment Check the arrows along the margin The arrows should be completely vi...

Page 602: ...ck test Check the alignment markings on the test page generated Follow the instructions on the test page to correct the color misalignment 6 Enter the Diagnostics menu and then navigate to Printer diagnostics adjustments Color alignment adjust Yellow Quick test Check the alignment markings on the test page generated Follow the instructions on the test page to correct the color misalignment 7 Enter...

Page 603: ...1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Move the rear tamper and staple unit carriage to the positions shown Note Align the tamper with the paper guide edge Move the carriage to the position where its throat is facing the tamper edge 1 2 3 Using feeler gauges measure the gap between the tamper and carriage Note The gap shown should be 1...

Page 604: ...he tamper 1 Rotate the screw A to adjust the tamper until the gap is at the correct thickness A 2 Perform a staple job and then verify if the carriage is properly moving along its path 7564 Repair information 604 ...

Page 605: ... expose the photoconductor drum to light Disconnect all external cables from the printer to prevent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held by several screws start all screws before the ﬁnal tightening Left side removals Left upper cover removal 1 Remove the rear upper cover See Rear upper cover removal on...

Page 606: ...cover Fuser removal 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 7564 Repair information 606 ...

Page 607: ...roller removal 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the roller 7564 Repair information 607 ...

Page 608: ...before touching it A 2 Remove the gears Installation warning Make sure that the torsion spring is properly installed Duplex release latch removal 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Release the inner duplex guide and then swing it toward the printer 7564 Repair info...

Page 609: ...3 Remove the 14 screws A and B and then remove the outer duplex guide A A B 7564 Repair information 609 ...

Page 610: ...r guide removal 1 Open door B and then remove the two screws A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it A 2 Open door A and then remove the waste toner bottle 7564 Repair information 610 ...

Page 611: ...3 Open door A1 and then remove the screw B B 4 From the left remove the two screws C and then remove the cover C 7564 Repair information 611 ...

Page 612: ...T SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the screw A and then remove the plastic connector cover A Metal connector cover removal 1 Open door B and then remove the screw A 7564 Repair information 612 ...

Page 613: ... MPF removal CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Remove the plastic connector cover See Plastic connector cover removal on page 612 2 Remove the door rod cover See Door rod cover removal on page 656 3 Disconnect the cable A A 4 Remove the retainer B 7564 Repair information 613 ...

Page 614: ...5 Using a spring hook disconnect the spring C from the door damper C B 6 Separate the two damper parts D and then disconnect the support strap E D E 7564 Repair information 614 ...

Page 615: ...etainer G and then disconnect the door support 9 Pull out and then remove the door rod H Installation warning Make sure that the left door duplex and MPF are properly aligned and engaged with the door rod Improper installation may cause damage H G 7564 Repair information 615 ...

Page 616: ...x and MPF MPF pick roller removal 1 Remove the left door duplex and MPF See Left door duplex and MPF removal on page 613 2 Release the E clip A and then slide the pick roller to the center of the shaft A 7564 Repair information 616 ...

Page 617: ...Slide the shaft out of the printer and then remove the pick roller MPF pick guide removal 1 Remove the left door duplex and MPF See Left door duplex and MPF removal on page 613 2 Remove the MPF pick roller See MPF pick roller removal on page 616 7564 Repair information 617 ...

Page 618: ... the front carefully rotate the retainer by a quarter turn to release and then remove using a pliers 4 Pull the pick guide and then disconnect the cable A A 5 Remove the pick guide 7564 Repair information 618 ...

Page 619: ...ck roller removal on page 616 3 Remove the MPF pick guide See MPF pick guide removal on page 617 4 Remove the two screws A and then remove the tray stop A Redrive removal 1 Remove the fuser See Fuser removal on page 606 2 Open door A Warning Potential Damage The redrive may get damaged during removal if door A is closed 7564 Repair information 619 ...

Page 620: ...emove the front fuser guide C 5 Disconnect the cable D remove the two screws E and then remove the redrive Warning Potential Damage The redrive may get damaged during removal if door A is closed Warning Potential Damage Be careful not to damage or change the position of the coil spring F 7564 Repair information 620 ...

Page 621: ...e redrive See Redrive removal on page 619 3 Remove the E clip A and then remove the gear A Sensor input removal 1 Remove the deskew roller sensor guide See Deskew roller sensor guide removal on page 610 2 Gently ﬂex the shaft and then remove the three screws A 7564 Repair information 621 ...

Page 622: ...duplex and MPF See Left door duplex and MPF removal on page 613 2 Remove the MPF pick roller See MPF pick roller removal on page 616 3 Remove the MPF pick guide See MPF pick guide removal on page 617 4 Remove the MPF tray stop See MPF tray stop removal on page 619 5 From the front remove the two screws A A 7564 Repair information 622 ...

Page 623: ...MPF removal on page 613 2 Remove the MPF pick roller See MPF pick roller removal on page 616 3 Remove the MPF pick guide See MPF pick guide removal on page 617 4 Remove the MPF tray stop See MPF tray stop removal on page 619 5 Remove the sensor MPF pass through with deﬂector See Sensor MPF pass through with deﬂector removal on page 622 7564 Repair information 623 ...

Page 624: ...6 Remove the two screws A and then remove the hinge support A 7 Remove the three screws B 8 Remove the screw D behind the isolation roller C guide B C 7564 Repair information 624 ...

Page 625: ...D 9 Carefully pull out the gearbox and then cut the cable ties E E 7564 Repair information 625 ...

Page 626: ...l on page 613 2 Remove the MPF pick roller See MPF pick roller removal on page 616 3 Remove the MPF pick guide See MPF pick guide removal on page 617 4 Remove the MPF tray stop See MPF tray stop removal on page 619 5 Remove the sensor MPF pass through with deﬂector See Sensor MPF pass through with deﬂector removal on page 622 6 To access the isolation roller gear pull out the reference edge motor ...

Page 627: ... the E clip A and then remove the duplex gears A Installation note Make sure that the duplex gear spring is properly installed 8 Remove the E clip B and then remove the roller gear B 7564 Repair information 627 ...

Page 628: ...Right side removals Vent cover removal 1 Pry the bottom edge of the cover to release 2 Remove the cover 7564 Repair information 628 ...

Page 629: ...and then remove the cover A Right cover removal 1 Remove the rear lower cover See Rear lower cover removal on page 672 2 Remove the rear upper cover See Rear upper cover removal on page 672 3 Remove the column outer cover See Column outer cover removal on page 629 4 Remove the eight screws A 7564 Repair information 629 ...

Page 630: ...5 From the rear remove the screw B A B A 7564 Repair information 630 ...

Page 631: ...en door A and then remove the two screws C C 7 Lift the standard bin cover D to release and then lift the right cover to remove Note Raise the handle E to easily remove the cover 7564 Repair information 631 ...

Page 632: ...cover F D E F Column inner cover removal 1 Remove the rear upper cover See Rear upper cover removal on page 672 2 Remove the column outer cover See Column outer cover removal on page 629 7564 Repair information 632 ...

Page 633: ...move the screw A and then release the latch B A B 4 Slightly pull the cover and then lift to release Warning Potential Damage Carefully handle the cover to avoid breaking it 1 2 7564 Repair information 633 ...

Page 634: ...C and sensor D and then remove the cover C D Printhead fan removal 1 Remove the right cover See Right cover removal on page 629 2 Remove the 10 screws A and then pull the inner right cover A A 7564 Repair information 634 ...

Page 635: ...3 Disconnect the cable B B 4 Remove the two screws C and then remove the fan C 7564 Repair information 635 ...

Page 636: ...the cables B Warning Potential Damage Do not yank the ribbon cable See Disconnecting ribbon cables on page 593 4 Remove the screw C and then remove the bracket 5 Remove the screw D Warning Potential Damage Do not change the position of the adjuster link E Installation warning Do not overtighten the adjuster link screw 7564 Repair information 636 ...

Page 637: ...D C B E 6 Release the cables from the cable guide 7 Remove tray 1 and then remove the screw F F 7564 Repair information 637 ...

Page 638: ...head misalignment do not change the length of the adjuster assembly during removal H J Installation warning The edges of the frame may be sharp Do not let the edges of the frame scrape the printhead or cables Scraped strips or shavings may contaminate the printhead and cause print quality issues 7564 Repair information 638 ...

Page 639: ...ent on page 596 b Perform the registration adjustment See Registration adjustment on page 601 Motor printhead wiper removal 1 Remove the right cover See Right cover removal on page 629 2 Remove the printhead See Printhead removal on page 636 3 Remove the two screws A A 7564 Repair information 639 ...

Page 640: ...e tie B and then disconnect the cable C C B 5 Remove the motor Installation note Make sure that the dust cover and cable tie are reinstalled Front side removals Keyboard attach cover removal 1 Open door A 7564 Repair information 640 ...

Page 641: ...2 Remove the cover Control panel display removal 1 Remove the model plate bezel Note Lift the right side off ﬁrst 7564 Repair information 641 ...

Page 642: ...ove the seven screws A 3 Disconnect the two cables B and then remove the display Warning Potential Damage Do not yank the ribbon cable See Disconnecting ribbon cables on page 593 7564 Repair information 642 ...

Page 643: ...Control panel removal 1 Remove the left upper cover See Left upper cover removal on page 605 2 Remove the control panel display See Control panel display removal on page 641 7564 Repair information 643 ...

Page 644: ...3 Using a screwdriver carefully pry the control panel support cover 4 Remove the support cover 7564 Repair information 644 ...

Page 645: ...5 Remove the nine screws A and then disconnect the cable B A A A B 6 Remove the cables from the assembly as needed 7564 Repair information 645 ...

Page 646: ...n page 641 2 Remove the three screws A 3 Remove the button kit Developer unit and photoconductor unit removal 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 7564 Repair information 646 ...

Page 647: ...2 Open door A 3 Remove the waste toner bottle 7564 Repair information 647 ...

Page 648: ...4 Remove the developer and PC unit combo 5 Remove the developer unit from the photoconductor unit 7564 Repair information 648 ...

Page 649: ...emoval on page 640 2 Remove the three screws A and then remove the cover A Inner upper cover removal 1 Remove the keyboard attach cover See Keyboard attach cover removal on page 640 2 Remove the front column upper cover See Front column upper cover removal on page 649 7564 Repair information 649 ...

Page 650: ...the cover A Inner lower cover removal 1 Remove the keyboard attach cover See Keyboard attach cover removal on page 640 2 Remove the inner upper cover See Inner upper cover removal on page 649 3 Remove the 10 screws A A 7564 Repair information 650 ...

Page 651: ...4 Remove the screw B and then remove the connector cover B 5 Remove the cover Front door removal 1 Open the door and then remove the two screws A 7564 Repair information 651 ...

Page 652: ...the door to the right to remove it Transfer belt removal 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 7564 Repair information 652 ...

Page 653: ...2 Open door A 3 Remove the waste toner bottle 4 Open door A1 7564 Repair information 653 ...

Page 654: ...5 Remove the transfer belt Pick roller removal 1 Remove the tray 7564 Repair information 654 ...

Page 655: ...2 Remove the pick roller Separator pad removal 1 Pull out the tray 7564 Repair information 655 ...

Page 656: ...2 Remove the separator pad Door rod cover removal 1 Remove tray 1 7564 Repair information 656 ...

Page 657: ...eyboard attach cover See Keyboard attach cover removal on page 640 2 Remove the inner upper cover See Inner upper cover removal on page 649 3 Remove the inner lower cover See Inner lower cover removal on page 650 4 Remove the two screws A and then remove the actuator 7564 Repair information 657 ...

Page 658: ... HVPS fan removal 1 Open door B and then remove the screw A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it A 2 Open door A 7564 Repair information 658 ...

Page 659: ...ve the inner upper cover See Inner upper cover removal on page 649 4 Remove the inner lower cover See Inner lower cover removal on page 650 5 Remove the screw B and the duct C B C 7564 Repair information 659 ...

Page 660: ...6 Remove the fan D D 7564 Repair information 660 ...

Page 661: ...er removal on page 640 2 Remove the inner upper cover See Inner upper cover removal on page 649 3 Remove the inner lower cover See Inner lower cover removal on page 650 4 Remove the HVPS fan See HVPS fan removal on page 658 5 Remove the two screws A and then remove the bezel B 7564 Repair information 661 ...

Page 662: ...6 Remove the three screws C C A B A 7 Remove the toner cartridge guide 7564 Repair information 662 ...

Page 663: ...emoval 1 Remove the keyboard attach cover See Keyboard attach cover removal on page 640 2 Remove the inner upper cover See Inner upper cover removal on page 649 3 Remove the inner lower cover See Inner lower cover removal on page 650 4 Remove the front door See Front door removal on page 651 7564 Repair information 663 ...

Page 664: ... cover See Keyboard attach cover removal on page 640 2 Remove the inner upper cover See Inner upper cover removal on page 649 3 Remove the inner lower cover See Inner lower cover removal on page 650 4 Remove the front door See Front door removal on page 651 5 Remove the door rod cover See Door rod cover removal on page 656 7564 Repair information 664 ...

Page 665: ...e Pick roller removal on page 654 2 Press and hold the latch A and then rotate and remove the paper stopper B A B 3 Lower the latch C to release and then remove the feeder bearing D Note The shaft may need to be slightly rotated to align it with the hole on the feeder bearing 7564 Repair information 665 ...

Page 666: ...C D 4 Release the cable from its guide E and then disconnect it F 5 Remove the ﬁve screws G G F E 6 Pull out and then remove the feeder 7564 Repair information 666 ...

Page 667: ...A from the appropriate sensor A 4 Disconnect and then remove the sensor Sensor TPS removal 1 Remove the developer and PC unit combos 2 Remove the transfer belt See Transfer belt removal on page 652 3 Remove the two screws A and then release the sensor from the fork B Installation note Engage the sensor tab with the fork properly 7564 Repair information 667 ...

Page 668: ...ove the developer and PC unit combos 2 Remove the transfer belt See Transfer belt removal on page 652 3 Remove the sensor TPS See Sensor TPS removal on page 667 4 Remove the two screws A and then remove the wiper A Developer PC unit CMY wiper rail removal 1 Remove the developer and PC unit combos 2 Remove the transfer belt See Transfer belt removal on page 652 7564 Repair information 668 ...

Page 669: ...on warning Align the peg with the slot or damage may occur Developer PC unit K wiper rail removal 1 Remove the developer and PC unit combos 2 Remove the transfer belt See Transfer belt removal on page 652 3 Remove the PC unit developer door See PC unit developer door removal on page 663 7564 Repair information 669 ...

Page 670: ...4 Remove the two screws A A 5 Disconnect and then remove the wiper rail Installation warning Align the peg with the slot or damage may occur 7564 Repair information 670 ...

Page 671: ...Rear side removals Controller board cover removal 1 Remove the four screws A A 2 Remove the cover 7564 Repair information 671 ...

Page 672: ...Rear lower cover removal 1 Remove the six screws A A 2 Remove the cover Rear upper cover removal 1 Remove the two screws A 2 Remove the cover 7564 Repair information 672 ...

Page 673: ... inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it A 5 Remove the cover Charge roller HVPS removal 1 Remove the rear lower cover See Rear lower cover removal on page 672 2 Disconnect the cable A and then remove the four screws B Warning Potential Damage Do not touch the HVPS circuit components Only handle it by its edg...

Page 674: ...A B 3 Remove the HVPS 7564 Repair information 674 ...

Page 675: ...ntains software and security settings that are unique to the printer The SIM must be transferred from then old controller board to the new controller board 1 Remove the controller board cover See Controller board cover removal on page 671 2 Slide the SIM lock to the open position 7564 Repair information 675 ...

Page 676: ...3 Remove the SIM 7564 Repair information 676 ...

Page 677: ...oller board cover removal on page 671 2 Disconnect all the cables from the board Warning Potential Damage Do not yank the ribbon cables See Disconnecting ribbon cables on page 593 3 Remove the 12 screws A and then remove the board shield B A B 7564 Repair information 677 ...

Page 678: ...emoval 1 Remove the controller board cover See Controller board cover removal on page 671 2 Remove the rear lower cover See Rear lower cover removal on page 672 3 Remove the rear upper cover See Rear upper cover removal on page 672 4 Remove the left upper cover See Left upper cover removal on page 605 5 Remove the rear left cover See Rear left cover removal on page 673 7564 Repair information 678 ...

Page 679: ...ck do not touch its circuit components Only handle it by its outer edges 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the controller board cover See Controller board cover removal on page 671 4 Remove the rear lower cover See Rear lower cover removal on page 672 5 Remove the rear upper cover See Rear upper cover removal on page 672 6 ...

Page 680: ...pen the LVPS B 10 Disconnect the three cables C and then remove the LVPS CAUTION SHOCK HAZARD The LVPS may have residual voltage present To avoid the risk of electrical shock do not touch its circuit components Only handle it by its outer edges Warning Potential Damage Do not put too much strain on the LVPS cables and sockets 7564 Repair information 680 ...

Page 681: ...ver See Rear lower cover removal on page 672 3 Remove the rear upper cover See Rear upper cover removal on page 672 4 Remove the left upper cover See Left upper cover removal on page 605 5 Remove the rear left cover See Rear left cover removal on page 673 6 Remove the LVPS See LVPS removal on page 679 7564 Repair information 681 ...

Page 682: ...7 Remove the ﬁve screws A A 7564 Repair information 682 ...

Page 683: ...671 2 Remove the rear lower cover See Rear lower cover removal on page 672 3 Remove the rear upper cover See Rear upper cover removal on page 672 4 Remove the left upper cover See Left upper cover removal on page 605 5 Remove the rear left cover See Rear left cover removal on page 673 6 Remove the LVPS See LVPS removal on page 679 7 Remove the LVPS cage See LVPS cage removal on page 681 7564 Repai...

Page 684: ... board cover See Controller board cover removal on page 671 2 Remove the rear lower cover See Rear lower cover removal on page 672 3 Remove the rear upper cover See Rear upper cover removal on page 672 4 Remove the left upper cover See Left upper cover removal on page 605 5 Remove the rear left cover See Rear left cover removal on page 673 7564 Repair information 684 ...

Page 685: ...m the board and then remove the seven screws A A 7 Release the cables from the controller board cage and then remove the cage Installation note Route properly the cables to their appropriate holes Top side 7564 Repair information 685 ...

Page 686: ... page 672 3 Remove the rear upper cover See Rear upper cover removal on page 672 4 Remove the left upper cover See Left upper cover removal on page 605 5 Remove the rear left cover See Rear left cover removal on page 673 6 Remove the controller board cage See Controller board cage removal on page 684 7 Cut the cable tie A and then disconnect the cable from the appropriate motor B 7564 Repair infor...

Page 687: ...Controller board cover removal on page 671 2 Remove the rear lower cover See Rear lower cover removal on page 672 3 Remove the rear upper cover See Rear upper cover removal on page 672 4 Remove the left upper cover See Left upper cover removal on page 605 5 Remove the rear left cover See Rear left cover removal on page 673 6 Remove the column outer cover See Column outer cover removal on page 629 ...

Page 688: ...r See Controller board cover removal on page 671 3 Remove the rear lower cover See Rear lower cover removal on page 672 4 Remove the rear upper cover See Rear upper cover removal on page 672 5 Remove the left upper cover See Left upper cover removal on page 605 6 Remove the rear left cover See Rear left cover removal on page 673 7 Remove the controller board cage See Controller board cage removal ...

Page 689: ...on page 629 6 Remove the controller board cover See Controller board cover removal on page 671 7 Remove the left upper cover See Left upper cover removal on page 605 8 Remove the rear left cover See Rear left cover removal on page 673 9 Remove the controller board cage See Controller board cage removal on page 684 10 Remove the LVPS cage See LVPS cage removal on page 681 11 Remove the main fan duc...

Page 690: ...A 13 Remove the gearbox Installation notes a Position the toner supply actuator A as far to the right as possible A 7564 Repair information 690 ...

Page 691: ...re that the cables under the gearbox are properly routed Warning Potential Damage Cables D may get pinched if they are not properly installed D d Align the bottom edge of the gearbox ﬁrst and then swing up to align the cam gear to the toner supply actuator e Route the cables properly 7564 Repair information 691 ...

Page 692: ...move the controller board cover See Controller board cover removal on page 671 6 Remove the left upper cover See Left upper cover removal on page 605 7 Remove the controller board cage See Controller board cage removal on page 684 8 Remove the LVPS cage See LVPS cage removal on page 681 9 Remove the main fan duct See Main fan duct removal on page 688 10 Remove the EP developer toner add gearbox Se...

Page 693: ...emove the four screws B and then disconnect the sensor cable C B A B C A 13 Remove the gearbox Installation note Insert the waste toner shaft A into the bushing B on the gearbox 7564 Repair information 693 ...

Page 694: ...r cover removal on page 672 3 Remove the column outer cover See Column outer cover removal on page 629 4 Remove the right cover See Right cover removal on page 629 5 Remove the controller board cover See Controller board cover removal on page 671 6 Remove the left upper cover See Left upper cover removal on page 605 7564 Repair information 694 ...

Page 695: ... See LVPS cage removal on page 681 10 Remove the main fan duct See Main fan duct removal on page 688 11 Remove the EP developer toner add gearbox See EP developer toner add gearbox removal on page 689 12 Remove the fuser transfer belt motor gearbox Seee Fuser transfer belt motor gearbox removal on page 692 13 Pull out the waste toner shaft A A 7564 Repair information 695 ...

Page 696: ...l on page 629 5 Remove the controller board cover See Controller board cover removal on page 671 6 Remove the left upper cover See Left upper cover removal on page 605 7 Remove the rear left cover See Rear left cover removal on page 673 8 Remove the controller board cage See Controller board cage removal on page 684 9 Remove the LVPS cage See LVPS cage removal on page 681 10 Remove the main fan du...

Page 697: ...r board cover See Controller board cover removal on page 671 6 Remove the left upper cover See Left upper cover removal on page 605 7 Remove the rear left cover See Rear left cover removal on page 673 8 Remove the controller board cage See Controller board cage removal on page 684 9 Remove the LVPS cage See LVPS cage removal on page 681 10 Remove the main fan duct See Main fan duct removal on page...

Page 698: ...e 629 5 Remove the controller board cover See Controller board cover removal on page 671 6 Remove the left upper cover See Left upper cover removal on page 605 7 Remove the rear left cover See Rear left cover removal on page 673 8 Remove the controller board cage See Controller board cage removal on page 684 9 Remove the LVPS cage See LVPS cage removal on page 681 10 Remove the main fan duct See M...

Page 699: ...12 Remove the two screws A from the appropriate contact B A B 7564 Repair information 699 ...

Page 700: ...e 629 4 Remove the right cover See Right cover removal on page 629 5 Remove the controller board cover See Controller board cover removal on page 671 6 Remove the left upper cover See Left upper cover removal on page 605 7 Remove the rear left cover See Rear left cover removal on page 673 8 Remove the controller board cage See Controller board cage removal on page 684 9 Remove the LVPS cage See LV...

Page 701: ...12 Remove the two screws A from the appropriate contact B A B 13 Carefully lift the contact and then remove the screw C under it C 7564 Repair information 701 ...

Page 702: ...ove the appropriate screw D and then carefully remove the toner port retainer D 16 Remove the three screws E and then remove the appropriate tube Warning Potential Damage The tube is fragile Do not disconnect the tube from the nozzle E 7564 Repair information 702 ...

Page 703: ...al 1 Remove the exit cover 2 Open door C and then remove the four screws A A 3 Press the latches to release and then push the connector 4 Remove the rear upper cover See Rear upper cover removal on page 672 7564 Repair information 703 ...

Page 704: ...Remove the three screws C and then disconnect the door holder Warning Potential Damage Hold the ADF door while removing the screws to avoid slamming the door into the printer CAUTION PINCH HAZARD To avoid the risk of a pinch injury use caution when handling the door mechanism 7564 Repair information 704 ...

Page 705: ...ard attach cover removal on page 640 3 Remove the front column upper cover See Front column upper cover removal on page 649 4 Pull and then remove the HTU attach cover 5 Remove the rear upper cover See Rear upper cover removal on page 672 6 Remove the column outer cover See Column outer cover removal on page 629 7 Release the cable A from the cable holders Note Take note of the original route of t...

Page 706: ...A 8 Remove the ground screw B from the front column B 7564 Repair information 706 ...

Page 707: ...r Sensor cover removal 1 Open door C and then remove the screw CAUTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C 2 Lift the ﬂag A to release and then lift the cover B B A 7564 Repair information 707 ...

Page 708: ...3 Disconnect the cable C and then remove the sensor C Installation note Reinstall the strip A to secure the sensor latches properly A 7564 Repair information 708 ...

Page 709: ...ADF and ﬂatbed removals ADF pick roller cover removal 1 Open door D 2 Release the latches and then remove the cover 7564 Repair information 709 ...

Page 710: ...pick roller cover See ADF pick roller cover removal on page 709 2 Remove the pick roller ADF feed belt removal 1 Remove the ADF pick roller cover See ADF pick roller cover removal on page 709 2 Remove the feed belt 7564 Repair information 710 ...

Page 711: ...ove the four screws A and then remove the cover A ADF removal 1 Remove the rear cover See ADF rear cover removal on page 711 2 Remove the four screws A from the retainers and grounding straps 3 Disconnect the ﬁve cables B A B 7564 Repair information 711 ...

Page 712: ...te Make sure that all grounding straps and torroid casings are properly reinstalled ADF controller board removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Disconnect all the connections from the controller board and then remove the six screws A Warning Potential Damage Do not yank the ribbon cable See Disconnecting ribbon cables on page 593 7564 Repair information 712 ...

Page 713: ...ear cover See ADF rear cover removal on page 711 2 Lift the tray and then pull to remove 2 1 ADF front cover removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF tray See ADF tray removal on page 713 7564 Repair information 713 ...

Page 714: ...emove the four screws B behind the cover B 5 Remove the cover ADF bottom door removal 1 Remove the ADF front cover See ADF front cover removal on page 713 2 Remove the ADF rear cover See ADF rear cover removal on page 711 7564 Repair information 714 ...

Page 715: ...3 Disconnect connector JCSHM A from the ADF controller board A 4 Remove the screw B securing the ground wire C to the frame B C 5 Open the ADF bottom door 7564 Repair information 715 ...

Page 716: ...tom door make sure to reconnect the ground wire Top interlock actuator removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF tray See ADF tray removal on page 713 3 Remove the ADF front cover See ADF front cover removal on page 713 7564 Repair information 716 ...

Page 717: ...move the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF tray See ADF tray removal on page 713 3 Remove the ADF front cover See ADF front cover removal on page 713 4 Remove the four E clips A 5 Remove the belt B the four gears C and the tensioner D C D B A 7564 Repair information 717 ...

Page 718: ...rear cover See ADF rear cover removal on page 711 2 Remove the ADF controller board See ADF controller board removal on page 712 3 Disconnect the ﬁve cables A 4 Release the cables from the retainers B B A A B 7564 Repair information 718 ...

Page 719: ...5 Remove the ten screws C securing the motor ADF C 7564 Repair information 719 ...

Page 720: ...C C 6 Remove the motor ADF Installation note When installing the motor make sure to reconnect the ground wire A 7564 Repair information 720 ...

Page 721: ...ller removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the motor ADF See Motor ADF removal on page 718 3 Disconnect connector JSTEP1 A from the ADF controller board A 7564 Repair information 721 ...

Page 722: ...with hinge removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF front cover See ADF front cover removal on page 713 3 Remove the motor ADF See Motor ADF removal on page 718 4 From the rear side remove the two screws A 7564 Repair information 722 ...

Page 723: ...5 Detach the hinge B A B 6 From the front side remove the two screws C and then remove the bracket D C D 7564 Repair information 723 ...

Page 724: ... left to remove it 3 Open the top door and then remove the pick roller cover 4 Remove the two screws A 5 Release the two plastic latches B B A 6 Close the top door and then gently remove the cover ADF rear drive gears removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the motor ADF See Motor ADF removal on page 718 7564 Repair information 724 ...

Page 725: ...emoval 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF tray See ADF tray removal on page 713 3 Remove the ADF front cover See ADF front cover removal on page 713 4 Remove the spring A E clip B and screw C C A B 5 Remove the actuator 7564 Repair information 725 ...

Page 726: ...ADF separator roller removal 1 Open door D 2 Remove the cover 3 Remove the separator roller 7564 Repair information 726 ...

Page 727: ...emoval on page 726 2 Remove the four screws A and then remove the guide A Sensor ADF multifeed receiver removal 1 Remove the input guide See Input guide removal on page 727 2 Disconnect the cable A and then remove the two screws B B A 3 Remove the sensor 7564 Repair information 727 ...

Page 728: ...Disconnect the two cables A 3 Gently release the latches B to remove the sensor A B CCDM ADF removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF front cover See ADF front cover removal on page 713 3 Remove the ADF tray See ADF tray removal on page 713 7564 Repair information 728 ...

Page 729: ...he E clip B the hinge C and then the lift bracket D B D C 6 Disconnect the cable E and then remove the two screws F securing the CCDM Warning Potential Damage Do not yank the ribbon cables See Disconnecting ribbon cables on page 593 7564 Repair information 729 ...

Page 730: ...ur If image skew occurs then see ADF skew adjustment back side on page 594 ADF media exit actuator removal 1 Remove the ADF rear cover See ADF rear cover removal on page 711 2 Remove the ADF front cover See ADF front cover removal on page 713 3 Remove the ADF tray See ADF tray removal on page 713 4 Remove the CCDM ADF See CCDM ADF removal on page 728 7564 Repair information 730 ...

Page 731: ...iner A A 6 Remove the actuator Sensor ADF 2nd scan removal 1 Remove the ADF separator roller See ADF separator roller removal on page 726 2 Remove the input guide See Input guide removal on page 727 7564 Repair information 731 ...

Page 732: ...e the screw A and then release the cables from the bracket A 4 Remove the bracket and then remove the sensor Flatbed scanner front upper cover removal 1 Fully tilt the control panel 7564 Repair information 732 ...

Page 733: ...anner front upper cover removal on page 732 3 Simultaneously move the two covers to the rear to detach them from the scanner 4 Remove the left cover Flatbed scanner right cover removal 1 Remove the rear cover See Flatbed scanner rear cover removal on page 735 2 Remove the front upper cover See Flatbed scanner front upper cover removal on page 732 7564 Repair information 733 ...

Page 734: ...3 Pull down the right cover to detach it from the scanner 1 2 4 Simultaneously slide the trim and right covers to the rear to remove 7564 Repair information 734 ...

Page 735: ...emoval 1 Open door C 2 Pull the lower edge of the cover to detach it 3 Remove the cover CAUTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C 7564 Repair information 735 ...

Page 736: ...on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 3 Remove the right cover See Flatbed scanner right cover removal on page 733 4 Remove the 24 screws A B securing the cover Note The ADF is not shown to improve clarity A A A B 5 Remove the top cover 7564 Repair information 736 ...

Page 737: ...ed scanner rear left cover 2 Remove the three screws A securing the cable holder A A 3 Position the cable holder B to the right but do not remove it 4 Rotate the lower lock pin C clockwise to release it from the scanner support D and then remove it Warning Potential Damage To prevent the scanner from falling and avoid potential injury and scanner damage make sure that the scanner is properly suppo...

Page 738: ...ise to release it from the scanner support D and then remove it Warning Potential Damage To prevent the scanner from falling and avoid potential injury and scanner damage make sure that the scanner is properly supported 7564 Repair information 738 ...

Page 739: ...support Flatbed scanner frame latch removal 1 Remove the front upper cover See Flatbed scanner front upper cover removal on page 732 2 Remove the right See Flatbed scanner right cover removal on page 733 7564 Repair information 739 ...

Page 740: ...pper cover See Flatbed scanner front upper cover removal on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 3 Remove the right cover See Flatbed scanner right cover removal on page 733 4 Remove the top cover See Flatbed scanner top cover removal on page 736 7564 Repair information 740 ...

Page 741: ...left side of the frame A A 6 Detach the CCDM from the belt 7 Release the cable B and the toroid C from the CCDM Warning Potential Damage Do not yank the ribbon cables See Disconnecting ribbon cables on page 593 C B 7564 Repair information 741 ...

Page 742: ...latbed scanner front upper cover removal on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 3 Remove the right cover See Flatbed scanner right cover removal on page 733 4 Remove the top cover See Flatbed scanner top cover removal on page 736 5 Release the latch A on both sides of the cover 7564 Repair information 742 ...

Page 743: ...6 Remove the cover B A A B 7 Remove the three screws C and then disconnect the four cables D D C D C 8 Remove the board 7564 Repair information 743 ...

Page 744: ...t upper cover removal on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 3 Remove the top cover See Flatbed scanner top cover removal on page 736 4 Lift and then slide the rear rod A out of the left side of the frame A 1 2 7564 Repair information 744 ...

Page 745: ...per cover See Flatbed scanner front upper cover removal on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 3 Remove the right cover See Flatbed scanner right cover removal on page 733 4 Remove the top cover See Flatbed scanner top cover removal on page 736 7564 Repair information 745 ...

Page 746: ...lly lay it out of the way but do not detach the connectors 7 Loosen the tension adjusting screw B and then remove the two screws C securing the motor 8 Disconnect the cable D and the remove the motor B D C Installation note Make sure that the belt is attached to the retainer A on the CCDM 7564 Repair information 746 ...

Page 747: ...ove the front upper cover See Flatbed scanner front upper cover removal on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 3 Remove the right cover See Flatbed scanner right cover removal on page 733 4 Remove the top cover See Flatbed scanner top cover removal on page 736 7564 Repair information 747 ...

Page 748: ... the rods A out the left side of the frame A A 6 Detach the CCDM from the belt and then carefully lay it out of the way but do not detach the connectors 7 Release the hooks attaching the sensor B 7564 Repair information 748 ...

Page 749: ...he belt is attached to the retainer A on the CCDM A Flatbed scanner tensioner pulley removal 1 Remove the front upper cover See Flatbed scanner front upper cover removal on page 732 2 Remove the left cover See Flatbed scanner left cover removal on page 733 7564 Repair information 749 ...

Page 750: ...3 4 Remove the top cover See Flatbed scanner top cover removal on page 736 5 Lift and then slide the rods A out the left side of the frame A A 6 Detach the CCDM from the belt and then carefully lay it out of the way but do not detach the connectors 7564 Repair information 750 ...

Page 751: ...ew C securing the tensioner pulley C B 8 Remove the pulley Installation note Make sure that the belt is attached to the retainer A on the CCDM A Installation warning Tighten only the tension adjusting screw after the belt is reattached 7564 Repair information 751 ...

Page 752: ... sensor actuators removal 1 Remove the tray insert 2 Pry and then remove the actuators Sensor 550 sheet tray media size removal 1 Remove the tray insert 2 Remove the sensor A and then disconnect the cable from the sensor A 7564 Repair information 752 ...

Page 753: ...Sensor 550 sheet tray media low removal 1 Remove the tray insert 2 Remove the sensor A and then disconnect the cable from the sensor A 7564 Repair information 753 ...

Page 754: ...oor 1 Open the jam door 2 Remove the sensor A and then disconnect the cable from the sensor A 550 sheet tray right rail removal 1 Remove the tray insert 2 Remove the screw A and then remove the rail A 7564 Repair information 754 ...

Page 755: ... and then slide to remove the bracket 2 1 4 Disconnect the cable A and then remove the ﬁve screws B A B 5 Remove the feeder Sensor 550 sheet tray media out removal 1 Remove the tray insert 2 Remove the paper feeder See 550 sheet tray paper feeder removal on page 755 7564 Repair information 755 ...

Page 756: ...3 Disconnect the cable A and then remove the sensor A 550 sheet tray rear cover removal 1 Remove the three screws A A 7564 Repair information 756 ...

Page 757: ...he rear cover See 550 sheet tray rear cover removal on page 756 2 Disconnect the cables and then remove the two screws A A 3 Remove the controller board 550 sheet tray interface cable removal 1 Remove the tray insert 2 Remove the rear cover See 550 sheet tray rear cover removal on page 756 7564 Repair information 757 ...

Page 758: ...3 Disconnect the two cables A from the controller board A 4 Remove the screw B and then remove the ground cable B 7564 Repair information 758 ...

Page 759: ...5 Using needle nose pliers remove the top interface cable 6 Open the jam door 7 Remove the screw C and then remove the ground cable C 7564 Repair information 759 ...

Page 760: ... bottom interface cable 9 Remove the screw D and then remove the ground cable D Sensor 550 sheet tray pick roller index removal 1 Remove the tray insert 2 Remove the pick roller assembly 7564 Repair information 760 ...

Page 761: ...move the bracket 2 1 4 Remove the sensor A and then remove the cable A 550 sheet tray left rail removal 1 Remove the tray insert 2 Remove the rear cover See 550 sheet tray rear cover removal on page 756 7564 Repair information 761 ...

Page 762: ...A A 4 Remove the two screws B and then remove the rail B Motor 550 sheet tray pass through removal 1 Remove the tray insert 2 Remove the rear cover See 550 sheet tray rear cover removal on page 756 7564 Repair information 762 ...

Page 763: ...om the motor 5 Remove the two screws B and then remove the bracket Note Pay attention to the type of bracket used B 550 sheet tray wake up switch removal 1 Remove the tray insert 2 Remove the rear cover See 550 sheet tray rear cover removal on page 756 7564 Repair information 763 ...

Page 764: ...emove the paper feeder See 550 sheet tray paper feeder removal on page 755 4 Disconnect the cable A from the controller board A 5 Remove the screw B and then remove the switch B 7564 Repair information 764 ...

Page 765: ...right latches to release the tray 2 Remove the tray Bell crank removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the clip A and then remove the washer A 3 Remove the bell crank and spring Note The same steps apply when removing the other crank 7564 Repair information 765 ...

Page 766: ...ay insert See 2200 sheet tray insert removal on page 765 2 Remove the three screws A Note Move the rail to the front to show the third screw A A 3 Remove the rail Note The same steps apply when removing the other rail 7564 Repair information 766 ...

Page 767: ...tray insert removal on page 765 2 Remove the sensor A A 3 Disconnect the cable from the sensor Sensor 2200 sheet tray media size removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Disconnect the cable A A 3 Remove the sensor 7564 Repair information 767 ...

Page 768: ...he three screws A A 2 Remove the cover 2200 sheet tray controller board removal 1 Remove the tray rear cover See 2200 sheet tray rear cover removal on page 768 2 Disconnect the cables and then remove the two screws A A 7564 Repair information 768 ...

Page 769: ...1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the tray rear cover See 2200 sheet tray rear cover removal on page 768 3 Disconnect the two cables A A 4 Remove the two screws B and then remove the ground cable B 7564 Repair information 769 ...

Page 770: ...5 Using needle nose pliers remove the interface cable 6 Remove the screw C and then remove the ground cable C 7564 Repair information 770 ...

Page 771: ... gears removal 1 Remove the rear cover See 2200 sheet tray rear cover removal on page 768 2 Remove the six screws A and then remove the gear bracket A 3 Remove the clip B and then remove the gear B 7564 Repair information 771 ...

Page 772: ... Motor 2200 sheet tray elevator removal 1 Remove the rear cover See 2200 sheet tray rear cover removal on page 768 2 Remove the elevator gear bracket See 2200 sheet tray elevator gears removal on page 771 3 Disconnect the cable 7564 Repair information 772 ...

Page 773: ...4 Remove the two screws A and then remove the motor A 7564 Repair information 773 ...

Page 774: ... to remove the bracket 2 1 3 Disconnect the two cables A 4 Remove the ﬁve screws B and then remove the feeder B A Sensor 2200 sheet tray media out removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the paper feeder See 2200 sheet tray paper feeder removal on page 774 7564 Repair information 774 ...

Page 775: ... sheet tray pick roller index removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the paper feeder See 2200 sheet tray paper feeder removal on page 774 3 Remove the pick roller 4 Remove the bracket 2 1 7564 Repair information 775 ...

Page 776: ...sconnect the cable A Motor 2200 sheet tray pick removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the paper feeder See 2200 sheet tray paper feeder removal on page 774 7564 Repair information 776 ...

Page 777: ...emove the motor B 5 Remove the cover from the motor 2200 sheet tray media out sensor actuator removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the paper feeder See 2200 sheet tray paper feeder removal on page 774 7564 Repair information 777 ...

Page 778: ...3 Remove the bracket 7564 Repair information 778 ...

Page 779: ...4 Move the actuator away and then behind the sensor 7564 Repair information 779 ...

Page 780: ...2200 sheet tray wake up switch removal 1 Remove the tray insert See 2200 sheet tray insert removal on page 765 2 Remove the paper feeder See 2200 sheet tray paper feeder removal on page 774 3 Remove the rear cover See 2200 sheet tray rear cover removal on page 768 7564 Repair information 780 ...

Page 781: ...nd then remove the printer base or input option from the caster base CAUTION POTENTIAL INJURY The printer weighs 61 84 kg 135 185 lb and requires three or more trained personnel to lift it safely Always use the handholds on the printer to lift it Make sure that your ﬁngers are not under the printer when you lift or set the printer down 7564 Repair information 781 ...

Page 782: ...2 Remove the four screws A A 7564 Repair information 782 ...

Page 783: ...hen remove the locking caster Note Remove and replace the damaged caster only The left and right locking casters do not wear and tear at the same time B Installation note When installing the left or right locking caster make sure to position the caster and the screws as shown 7564 Repair information 783 ...

Page 784: ... from the caster base CAUTION POTENTIAL INJURY The printer weighs 61 84 kg 135 185 lb and requires three or more trained personnel to lift it safely Always use the handholds on the printer to lift it Make sure that your ﬁngers are not under the printer when you lift or set the printer down 7564 Repair information 784 ...

Page 785: ...t and then remove the caster base cover 4 Remove the three screws B and then remove the non locking caster Note Remove and replace the damaged caster only The left and right non locking casters do not wear and tear at the same time 7564 Repair information 785 ...

Page 786: ...B Installation note When installing the left or right non locking caster make sure to position the screws as shown 7564 Repair information 786 ...

Page 787: ... 1 Remove the two screws A A 2 Remove the cover Staple ﬁnisher front cover removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the screw A 3 Release the latch B and then remove the cover A B 7564 Repair information 787 ...

Page 788: ... cover removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Open the staple cartridge door and then remove the three screws A A 3 Swing out the cover to remove 7564 Repair information 788 ...

Page 789: ...Installation notes a Make sure to align the two tabs A A b Make sure that the pin is aligned with the hole on the staple cartridge door arm 7564 Repair information 789 ...

Page 790: ... cover removal on page 788 3 Disconnect the cables and then remove the four screws A A Staple ﬁnisher staple cartridge door removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Release the arm from the pin and then remove the door 7564 Repair information 790 ...

Page 791: ...e door insert the pin into the hole ﬁrst Staple ﬁnisher lock assembly removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Set aside the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Open the jam access door 7564 Repair information 791 ...

Page 792: ...5 Remove the four screws A A A 7564 Repair information 792 ...

Page 793: ...A 6 Push the plate and then pull the assembly to remove 1 2 7564 Repair information 793 ...

Page 794: ...ght plastic screws B A B B B B 2 Remove the cover Staple ﬁnisher staple cartridge door switch removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 7564 Repair information 794 ...

Page 795: ...ear cover removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the controller board See Staple ﬁnisher controller board removal on page 790 7564 Repair information 795 ...

Page 796: ...over A Sensor staple ﬁnisher lower bin full removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Remove the screw A and then remove the sensor staple ﬁnisher front lower bin full transmitter 7564 Repair information 796 ...

Page 797: ...oval on page 788 5 Remove the controller board See Staple ﬁnisher controller board removal on page 790 6 Set aside the inner rear cover 7 Remove the screw C and then remove the sensor staple ﬁnisher rear lower bin full transmitter 8 Disconnect the cable D C D 7564 Repair information 797 ...

Page 798: ...controller board See Staple ﬁnisher controller board removal on page 790 4 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 5 Remove the two screws A A 6 Remove the screw B disconnect the cable C and then remove the sensor staple ﬁnisher rear upper bin full receiver B C 7 Remove the front cover See Staple ﬁnisher front cover removal on page 787 7564 Repair inform...

Page 799: ...Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the controller board See Staple ﬁnisher controller board removal on page 790 4 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 5 Disconnect the cable A 7564 Repair information 799 ...

Page 800: ...l on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the controller board See Staple ﬁnisher controller board removal on page 790 4 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 5 Remove the upper exit motor See Motor staple ﬁnisher upper exit roller removal on page 799 7564 Repair information 800 ...

Page 801: ...nd the gear B and then remove the spring C A B C 7 Remove the two clips D and the bushing remove the lever E and then remove the gear F D E F 8 Remove the two clips G and then remove the bushing 7564 Repair information 801 ...

Page 802: ...9 Remove the cam H and then remove the lever J G J H 10 Remove the gear Installation note Make sure that the hole A aligns with the gold rectangular marker B 7564 Repair information 802 ...

Page 803: ...le ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Set aside the cables from the top of the ejector 7564 Repair information 803 ...

Page 804: ...e Staple ﬁnisher rear cover removal on page 788 2 Remove the controller board See Staple ﬁnisher controller board removal on page 790 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the ejector See Staple ﬁnisher staple unit ejector removal on page 803 7564 Repair information 804 ...

Page 805: ...ight cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the ejector See Staple ﬁnisher staple unit ejector removal on page 803 7564 Repair information 805 ...

Page 806: ...5 Disconnect the two cables A A 6 Remove the four screws B and then remove the bracket B 7564 Repair information 806 ...

Page 807: ...on page 788 3 Remove the controller board See Staple ﬁnisher controller board removal on page 790 4 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 5 Remove the ejector See Staple ﬁnisher staple unit ejector removal on page 803 6 Remove the spring A 7 Release the two latches B and then remove the switches Note Pay attention to the switch assignments based on the...

Page 808: ...moval on page 788 2 Remove the controller board See Staple ﬁnisher controller board removal on page 790 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Set aside the staple unit See Staple ﬁnisher staple unit removal on page 805 7564 Repair information 808 ...

Page 809: ...ail 1 2 2 6 Remove the screw A remove the spring B and then push down the clamp C C B A 7 Remove the stack clamp solenoid See Staple ﬁnisher stack clamp solenoid removal on page 810 8 Remove the clamp 7564 Repair information 809 ...

Page 810: ... right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the ejector See Staple ﬁnisher staple unit ejector removal on page 803 5 Remove the staple unit bracket See Staple ﬁnisher staple unit removal on page 805 6 Remove the bottom cover See Staple ﬁnishe...

Page 811: ...7 Remove the two screws A A 8 Remove the screw B and then remove the solenoid B 7564 Repair information 811 ...

Page 812: ...age 787 2 Set aside the cables and then remove the four screws A A 3 Remove the motor from the bracket Staple ﬁnisher transport gears removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Disconnect the three cables A and then remove the four screws B A 7564 Repair information 812 ...

Page 813: ...B 3 Set aside the aligner paddle motor and the bracket 4 Remove the clip C and then remove the four gears D D C 7564 Repair information 813 ...

Page 814: ... Staple ﬁnisher front cover removal on page 787 2 Disconnect the three cables A and then remove the four screws B A B 3 Set aside the aligner paddle motor and bracket 4 Remove the sensor staple ﬁnisher aligner paddle C and then remove the clip D 7564 Repair information 814 ...

Page 815: ...gears E E D C Installation note Make sure that the hole A on the white gear is aligned with the arrow B and the hole on the black gear C is centered with the sensor Align both at the same time 7564 Repair information 815 ...

Page 816: ... Sensor staple ﬁnisher upper exit roller removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Disconnect the cable A and then remove the sensor A 7564 Repair information 816 ...

Page 817: ...moval on page 787 2 Disconnect the three cables A and then remove the four screws B A B 3 Set aside the aligner paddle motor and bracket 4 Remove the front upper position exit roller gears See Staple ﬁnisher front upper position exit roller gears removal on page 819 7564 Repair information 817 ...

Page 818: ... four clips C C C 6 Remove the six exit gears D and then remove the two exit roller belts E D D D E E Installation note Make sure that the washers A are installed together with the belts 7564 Repair information 818 ...

Page 819: ...val 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Remove the clip A and then remove the spring B 3 Remove the gear C C B A 4 Remove the remaining four clips D and the bushings and then remove the gear E 7564 Repair information 819 ...

Page 820: ...5 Remove the actuator F and then remove the lever G D E D G F When installing the gears make sure That the tab on the gear is under the actuator 7564 Repair information 820 ...

Page 821: ...er exit roller belts removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the front cover See Staple ﬁnisher front cover removal on page 787 3 Remove the upper position exit roller gears See Staple ﬁnisher front upper position exit roller gears removal on page 819 7564 Repair information 821 ...

Page 822: ...n page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the front cover See Staple ﬁnisher front cover removal on page 787 5 Remove the two screws A and then set aside the cables A 7564 Repair information 822 ...

Page 823: ...6 Remove the six screws B B 7 Set aside the cable and then pull up the assembly 7564 Repair information 823 ...

Page 824: ...ear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the front cover See Staple ﬁnisher front cover removal on page 787 5 Remove the tamper assembly See Staple ﬁnisher tamper assembly removal on page 822 6 Remove the four screws A and then separate the top cover from the tamper A 7 Remove the four screws B and then remove the cave light and the metal bracket B 7564 Repair inf...

Page 825: ...the tamper top cover See Staple ﬁnisher tamper top cover removal on page 824 7 Remove the sensor holders and then remove the sensors 1 2 3 1 Sensor staple ﬁnisher front tamper home 2 Sensor staple ﬁnisher narrow media tamper 3 Sensor staple ﬁnisher rear tamper home Motor staple ﬁnisher tamper removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cove...

Page 826: ...t tamper motor remove the two screws 1 2 1 Motor staple ﬁnisher front tamper 2 Motor staple ﬁnisher rear tamper 6 Release the rear or front tamper belt A from the gear and then remove the motor A A 7564 Repair information 826 ...

Page 827: ...ﬁnisher inner rear cover removal on page 795 4 Remove the front cover See Staple ﬁnisher front cover removal on page 787 5 Remove the tamper assembly See Staple ﬁnisher tamper assembly removal on page 822 6 Remove the tamper top cover See Staple ﬁnisher tamper top cover removal on page 824 7 Release the belt from the belt holder A 8 Remove the clip B and then remove the washer B A 9 Remove the bel...

Page 828: ...he right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the front cover See Staple ﬁnisher front cover removal on page 787 5 Remove the tamper assembly See Staple ﬁnisher tamper assembly removal on page 822 7564 Repair in...

Page 829: ...r removal 1 Remove the right cover See Staple ﬁnisher right cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the front cover See Staple ﬁnisher front cover removal on page 787 5 Remove the tamper assembly See Staple ﬁnisher tamper assembly removal on pag...

Page 830: ...6 Release the belts from the holders A A 7 Remove the two clips B B 7564 Repair information 830 ...

Page 831: ... front cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Set aside the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the two screws A and then release the spring Do the same for the two screws and the spring on the other side A 7564 Repair information 831 ...

Page 832: ...e ﬁnisher front cover removal on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Set aside the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the screw A and then release the spring Do the same for the screw and the spring on the other side A 7564 Repair information 832 ...

Page 833: ...5 Release the plastic bin link Do the same for the link on the other side 6 Release both sides of the bin support bar and then remove the bin 7564 Repair information 833 ...

Page 834: ...ler removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Disconnect the three cables A and then remove the four screws B A B 3 Set aside the aligner paddle motor and bracket 7564 Repair information 834 ...

Page 835: ... 5 Remove the clip E 6 Push and then swing out to remove the roller 1 2 E 7 Remove the compiler paper guide See Staple ﬁnisher compiler paper guide removal on page 836 Installation note Make sure that the tab A is inside the slot 7564 Repair information 835 ...

Page 836: ...ple ﬁnisher front cover removal on page 787 2 Remove the compiler feed roller See Staple ﬁnisher compiler feed roller removal on page 834 3 Remove the clip A and then remove the guide B A B Installation note Make sure that the tab A is inside the slot 7564 Repair information 836 ...

Page 837: ...er removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Remove the compiler feed roller See Staple ﬁnisher compiler feed roller removal on page 834 3 Remove the two screws A A 7564 Repair information 837 ...

Page 838: ...ove the holder C C B Staple ﬁnisher aligner paddle and upper paper guide removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Remove the paddle motor and bracket See Motor staple ﬁnisher aligner paddle removal on page 812 7564 Repair information 838 ...

Page 839: ...3 Remove the clip A and then remove the gear B B A 4 Set aside Door F 5 Remove the clip C C 7564 Repair information 839 ...

Page 840: ...er paper guide Installation note Pay attention to the correct position of the upper exit roller and paddle 1 2 3 1 Staple ﬁnisher upper paper guide 2 Staple ﬁnisher upper exit roller 3 Staple ﬁnisher aligner paddle 7564 Repair information 840 ...

Page 841: ...r guide removal on page 838 4 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 5 Remove the controller board See Staple ﬁnisher controller board removal on page 790 6 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 7 Remove the motor staple ﬁnisher upper exit roller See Motor staple ﬁnisher upper exit roller removal on page 799 8 Set aside...

Page 842: ...9 Remove the clip C release the spring D and then remove the gear E C D E 10 Remove the clip F and the bushing and then remove the ﬂag G F G 7564 Repair information 842 ...

Page 843: ... the belt H remove the two clips J and then remove the gear H J 12 Remove the exit roller 2 1 Installation note Make sure that this side of the exit roller is installed into the front 7564 Repair information 843 ...

Page 844: ...on page 787 2 Remove the rear cover See Staple ﬁnisher rear cover removal on page 788 3 Set aside the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the lock assembly See Staple ﬁnisher lock assembly removal on page 791 5 Release the three latches 7564 Repair information 844 ...

Page 845: ...6 Release the four pins and then remove the paper guide Installation note Secure the guide on the second set of slots A A 7564 Repair information 845 ...

Page 846: ...See Staple ﬁnisher controller board removal on page 790 4 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 5 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 6 Set aside the locking assembly 7 Remove the sensor staple ﬁnisher bin clamp See Sensor staple ﬁnisher bin clamp removal on page 853 8 Remove the clip A and the the bushing A 7564...

Page 847: ...9 Remove the two screws B B 10 Disconnect the cable C C 7564 Repair information 847 ...

Page 848: ...11 Pry the retainer counterclockwise to unlock and then loosen it 1 2 12 Remove the cam gear assembly 7564 Repair information 848 ...

Page 849: ...13 Pry the retainer clockwise to unlock and then loosen it 2 1 7564 Repair information 849 ...

Page 850: ...14 Release and then remove the bracket 2 1 3 4 15 Remove the bin clamp Note Pay attention to the default position of the arms 7564 Repair information 850 ...

Page 851: ...stallation notes When installing the bin clamp make sure that the left side of the shaft is inserted into the D shaped hole and the pin is placed facedown and aligned with hole 7564 Repair information 851 ...

Page 852: ...til the other side of the arm is aligned with the hole and then insert the arm 1 2 1 1 1 Raise the arm and then release it If the arm goes back to the original position and with a tension load then it is properly installed 1 1 1 7564 Repair information 852 ...

Page 853: ...oval 1 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 2 Disconnect the cable A A 3 Remove the screw B and then remove the bracket B 4 Remove the adhesive and then remove the sensor 7564 Repair information 853 ...

Page 854: ...l on page 788 4 Remove the controller board See Staple ﬁnisher controller board removal on page 790 5 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 6 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 7 Set aside the locking assembly 8 Remove the sensor staple ﬁnisher bin clamp See Sensor staple ﬁnisher bin clamp removal on page 853 9 ...

Page 855: ...isconnect the cable B B 11 Remove the clip C and the bushing C 12 Pry the retainer counterclockwise to unlock and then loosen it Note Pay attention to the position of the E clip 7564 Repair information 855 ...

Page 856: ...1 2 13 Remove the cam gear assembly 7564 Repair information 856 ...

Page 857: ...14 Pry the retainer clockwise to unlock and then loosen it 2 1 7564 Repair information 857 ...

Page 858: ...15 Release and then remove the bracket from the frames 2 1 3 4 7564 Repair information 858 ...

Page 859: ... 2 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 3 Remove the two screws A A 4 Remove the motor and then disconnect the cable from the motor Motor staple ﬁnisher transport removal 1 Remove the front cover See Staple ﬁnisher front cover removal on page 787 2 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 7564 Repair information 859 ...

Page 860: ...3 Remove the three screws A and then set aside the bracket A 4 Remove the two gears B B 7564 Repair information 860 ...

Page 861: ...sher bottom cover removal on page 794 3 Remove the sensor staple ﬁnisher decurl See Sensor staple ﬁnisher decurl removal on page 863 4 Remove the sensor staple ﬁnisher transport See Sensor staple ﬁnisher transport removal on page 864 5 Remove the motor staple ﬁnisher transport See Motor staple ﬁnisher transport removal on page 859 6 Disconnect the decurl motor cable from the controller board and t...

Page 862: ...cover See Staple ﬁnisher rear cover removal on page 788 3 Remove the inner rear cover See Staple ﬁnisher inner rear cover removal on page 795 4 Remove the ejector See Staple ﬁnisher staple unit ejector removal on page 803 5 Remove the staple unit bracket See Staple ﬁnisher staple unit removal on page 805 6 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 7564 Repair info...

Page 863: ...A A 8 Remove the adhesive B and then remove the sensor B Sensor staple ﬁnisher decurl removal 1 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 2 Disconnect the cable A 7564 Repair information 863 ...

Page 864: ...e the bracket A B 4 Remove the adhesive and then remove the sensor Sensor staple ﬁnisher transport removal 1 Remove the bottom cover See Staple ﬁnisher bottom cover removal on page 794 2 Disconnect the cable A 7564 Repair information 864 ...

Page 865: ...3 Remove the screw B and then remove the bracket B A 4 Remove the adhesive and then remove the sensor 7564 Repair information 865 ...

Page 866: ...Horizontal paper transport removals HPT front cover removal 1 Open door K 2 Remove the nine screws A A 3 Remove the cover 7564 Repair information 866 ...

Page 867: ...HPT front cover removal on page 866 2 Remove the two screws A A 3 Remove the cover Sensor HPT jam cover removal 1 Remove the front cover See HPT front cover removal on page 866 2 Disconnect the cable A and then remove the screw B A B 7564 Repair information 867 ...

Page 868: ...r See HPT front cover removal on page 866 2 Remove the belt A A HPT front transport belt gear removal 1 Remove the front cover See HPT front cover removal on page 866 2 Remove the front transport belt See HPT front transport belt removal on page 868 7564 Repair information 868 ...

Page 869: ...3 Release the latch A and then remove the gear A HPT rear cover removal 1 Remove the ﬁve screws A A 2 Remove the cover 7564 Repair information 869 ...

Page 870: ...age 869 2 Disconnect the cable A and then remove the two screws B B A 3 Remove the fan HPT controller board removal 1 Remove the rear cover See HPT rear cover removal on page 869 2 Slightly lift the top cover and then remove the three screws A A 7564 Repair information 870 ...

Page 871: ...e screws B B 5 Remove the board HPT transport belts removal 1 Remove the rear cover See HPT rear cover removal on page 869 2 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 3 Remove the controller board See HPT controller board removal on page 870 7564 Repair information 871 ...

Page 872: ...4 Remove the center belt A and then remove the two gears B A B 5 Remove the two belts C C 7564 Repair information 872 ...

Page 873: ...Hole punch unit cover removal 1 Remove the ﬁve screws A A 2 Remove the cover 7564 Repair information 873 ...

Page 874: ... Disconnect the two cables A and then remove the four screws B B B A A 3 Remove the hole punch unit Motor hole punch unit removal 1 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 2 Remove the hole punch unit See Hole punch unit removal on page 874 7564 Repair information 874 ...

Page 875: ... motor A Hole punch unit gears removal 1 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 2 Remove the hole punch unit See Hole punch unit removal on page 874 3 Remove the clip A and then remove the gear A 7564 Repair information 875 ...

Page 876: ...e gear B Sensor hole punch unit removal 1 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 2 Remove the hole punch unit See Hole punch unit removal on page 874 3 Remove the two screws A A 7564 Repair information 876 ...

Page 877: ...4 Remove the four screws B B 5 Remove the screw C C 6 Remove the sensor 7564 Repair information 877 ...

Page 878: ...is part is not a FRU 1 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 2 Disconnect the cable A and then remove the four screws B B B 3 Remove the screw C and then remove the belt D 7564 Repair information 878 ...

Page 879: ... the transport assembly Motor HPT transport removal 1 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 2 Remove the HPT transport assembly See HPT transport assembly removal on page 878 7564 Repair information 879 ...

Page 880: ...3 Remove the two screws A A 4 Remove the motor 7564 Repair information 880 ...

Page 881: ...HPT transport gears removal 1 Remove the HPT transport assembly See HPT transport assembly removal on page 878 2 Remove the clip A and then remove the gear A 7564 Repair information 881 ...

Page 882: ...the gear C B C 4 Pull the gear along the shaft until it touches the frame 5 Rotate the gear as shown and then push the frame 6 Remove the gear Installation note Make sure that the belt A is connected to the transport gear B 7564 Repair information 882 ...

Page 883: ...nit cover See Hole punch unit cover removal on page 873 2 Remove the HPT transport assembly See HPT transport assembly removal on page 878 3 Remove the belt A A Installation note Make sure the belt A is connected to the transport gear B 7564 Repair information 883 ...

Page 884: ...B A HPT top cover removal 1 Lift door K 2 Remove the ﬁve screws A A 7564 Repair information 884 ...

Page 885: ... 4 Remove the top cover HPT transport idler roller removal 1 Remove the top cover See HPT top cover removal on page 884 2 Release the latch to remove the damaged roller Note Any of the ﬁve rollers A could be damaged 7564 Repair information 885 ...

Page 886: ...A 2 1 Installation note Make sure to install the appropriate springs 7564 Repair information 886 ...

Page 887: ...A B B A 7564 Repair information 887 ...

Page 888: ... the top door HPT lock removal 1 Remove the front cover See HPT front cover removal on page 866 2 Remove the rear cover See HPT rear cover removal on page 869 3 Remove the controller board See HPT controller board removal on page 870 4 Remove the top cover See HPT top cover removal on page 884 7564 Repair information 888 ...

Page 889: ...5 Remove the two screws A and then remove the retainer B B A 6 Open door K to access and to remove the two screws C and then remove the cable cover D C D 7564 Repair information 889 ...

Page 890: ...7 Remove the four screws E E E E 7564 Repair information 890 ...

Page 891: ...n secure the cables with cable ties B to avoid contact between the cables and the belts C A C B C 9 Remove the HPT lock HPT autoconnect cable removal 1 Remove the rear cover See HPT rear cover removal on page 869 2 Remove the controller board See HPT controller board removal on page 870 7564 Repair information 891 ...

Page 892: ... See Hole punch unit cover removal on page 873 4 Remove the hole punch unit See Hole punch unit removal on page 874 5 Remove the autoconnect cable 6 Remove the top cover See HPT top cover removal on page 884 7564 Repair information 892 ...

Page 893: ...7 Remove the two screws A and then remove the retainer B A B 7564 Repair information 893 ...

Page 894: ...en remove the cable cover D C D 9 Cut the cable tie F and then remove the cables F Installation note Route the cables through the clamps A and then secure the cables with cable ties B to avoid contact between the cables and the belts C 7564 Repair information 894 ...

Page 895: ...A C B C Sensor HPT transport removal 1 Turn over the HPT 2 Remove the screw A A 7564 Repair information 895 ...

Page 896: ...nect the cable B and then remove the sensor B Installation note Make sure that the sensor is properly installed under the boss A and the actuator slipped through the slot as shown A 7564 Repair information 896 ...

Page 897: ...A Sensor HPU entrance removal 1 Turn over the HPT 2 Remove the screw A A 7564 Repair information 897 ...

Page 898: ...3 Disconnect the cable B and then remove the sensor B Installation note Make sure that the sensor is properly installed under the boss A as shown A 7564 Repair information 898 ...

Page 899: ...e 867 3 Remove the top cover See HPT top cover removal on page 884 4 Remove the rear cover See HPT rear cover removal on page 869 5 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 6 Remove the hole punch unit See Hole punch unit removal on page 874 7 Remove the two screws A and then remove the retainer B A B 7564 Repair information 899 ...

Page 900: ...8 Remove the 10 screws C C C 7564 Repair information 900 ...

Page 901: ...9 Remove the four screws D and then set aside the HPT lock D D D 7564 Repair information 901 ...

Page 902: ...10 Remove the two static brushes E E E 11 Remove the transport guide F F 7564 Repair information 902 ...

Page 903: ...884 4 Remove the rear cover See HPT rear cover removal on page 869 5 Remove the hole punch unit cover See Hole punch unit cover removal on page 873 6 Remove the hole punch unit See Hole punch unit removal on page 874 7 Remove the HPT transport assembly See HPT transport assembly removal on page 878 8 Remove the front transport belt See HPT front transport belt removal on page 868 9 Remove the fron...

Page 904: ...10 Remove the two screws A and then remove the retainer B A B 7564 Repair information 904 ...

Page 905: ...11 Remove the 10 screws C C C 7564 Repair information 905 ...

Page 906: ...12 Remove the four screws D D D D 7564 Repair information 906 ...

Page 907: ...13 Remove the two static brushes E E E 14 Remove the transport guide F F 15 Remove the three clips G and then remove the bushings 7564 Repair information 907 ...

Page 908: ...16 Remove the roller G G 7564 Repair information 908 ...

Page 909: ...17 Remove the two screws H H 18 Remove the two screws J and then remove door K J 7564 Repair information 909 ...

Page 910: ...19 Remove the belt K and then remove the gear L L K 20 Remove the clip M bushing and transport rollers N N M 7564 Repair information 910 ...

Page 911: ... hole punch ﬁnisher removals MSHPF power supply cover removal 1 Using a Torx screwdriver remove the four screws A A 2 Remove the cover MSHPF bottom left cover removal 1 Remove the ﬁve screws A A 7564 Repair information 911 ...

Page 912: ...2 Remove the cover MSHPF front door removal 1 Open the door and then remove the six screws A A 7564 Repair information 912 ...

Page 913: ...2 Open the hinges and then remove the door 7564 Repair information 913 ...

Page 914: ...Knobs J2 and J7 removal 1 Open door J 2 Remove the two screws A A A 3 Remove the knobs 7564 Repair information 914 ...

Page 915: ...MSHPF door hinge removal 1 Remove the MSHPF front door See MSHPF front door removal on page 912 2 Remove the two screws A from the appropriate hinge B A B 3 Remove the hinge 7564 Repair information 915 ...

Page 916: ...MSHPF front left cover removal 1 Remove the ﬁve screws A and B A B 2 Remove the cover 7564 Repair information 916 ...

Page 917: ...SHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Open the staple cartridge door and then remove the eight screws A and B A B A B B 6 Pry the cover to release the latches and then remove the cover 7564 Repair information 917 ...

Page 918: ...Note The latches engage with the holes A on the frame A A 1 3 2 7564 Repair information 918 ...

Page 919: ... Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7564 Repair information 919 ...

Page 920: ...6 Behind the inner front cover remove the two screws A A A 7 Remove the door 7564 Repair information 920 ...

Page 921: ...ee MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the four screws A and then remove the cover A 7564 Repair information 921 ...

Page 922: ...MSHPF right cover removal 1 Remove the two screws A A 2 Remove the cover Installation note Engage the upper latches A properly 7564 Repair information 922 ...

Page 923: ...A MSHPF bottom right cover removal 1 Remove the MSHPF right cover See MSHPF right cover removal on page 922 2 Remove the ﬁve screws A and then remove the cover A 7564 Repair information 923 ...

Page 924: ...Remove the MSHPF right cover See MSHPF right cover removal on page 922 2 Remove the screw A A 3 Swing the cover to the left to release and then pull the cover Installation note Insert the latch B properly B 7564 Repair information 924 ...

Page 925: ...4 Remove the two screws C behind the cover and then remove the inner cover C 5 Detach the LED D and lens E and then remove the cover D E 7564 Repair information 925 ...

Page 926: ...Remove the MSHPF right cover See MSHPF right cover removal on page 922 2 Remove the screw A A 3 Swing the cover to the left to release and then pull the cover Installation note Insert the latch B properly B 7564 Repair information 926 ...

Page 927: ...C 5 Disconnect the cable D and then remove the LED E E D MSHPF right frame cover removal 1 Remove the MSHPF right cover See MSHPF right cover removal on page 922 2 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 7564 Repair information 927 ...

Page 928: ...3 Remove the screw A A 4 Swing the cover to the left to release and then pull the cover Installation note Insert the latch B properly B 7564 Repair information 928 ...

Page 929: ...5 Remove the two screws C and then remove the cover C 7564 Repair information 929 ...

Page 930: ...MSHPF controller board cover removal 1 Remove the screw A A 2 Remove the cover Installation note Engage the bottom latches B properly 7564 Repair information 930 ...

Page 931: ...er board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 7564 Repair information 931 ...

Page 932: ...4 Remove the eight screws A and then remove the cover A A Installation note Insert the locating pins A on the top edge of the cover properly 7564 Repair information 932 ...

Page 933: ...1 2 Remove the MSHPF bottom left cover See MSHPF bottom left cover removal on page 911 3 Disconnect the cables A and then remove the four screws B CAUTION POTENTIAL INJURY The frame edges may be sharp To avoid the risk of a laceration injury use caution when working near the frame edges 7564 Repair information 933 ...

Page 934: ...l 1 Remove the MSHPF right cover See MSHPF right cover removal on page 922 2 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 3 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 934 ...

Page 935: ...er MSHPF top frame covers removal 1 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 7564 Repair information 935 ...

Page 936: ...removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the four screws A and then remove the front top cover A 7 Lift the left top cover to release and then remove 7564 Repair information 936 ...

Page 937: ...PF controller board removal 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Loosen the four screws A and then remove the cage A 7564 Repair information 937 ...

Page 938: ...3 Remove the six screws B B 4 Disconnect all the cables Installation note Route and group the cables properly 7564 Repair information 938 ...

Page 939: ... Cable group C J4 J7 J11 J34 Cable group D J8 D C Cable group E J3 Cable group F J9 J2 7564 Repair information 939 ...

Page 940: ...t left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7564 Repair information 940 ...

Page 941: ...6 Remove the screw A and then release the bracket A 7 Remove the two screws B and then disconnect and remove the sensor B 7564 Repair information 941 ...

Page 942: ...r See MSHPF inner front cover removal on page 917 6 Disconnect the cable A and then remove the screw B B A 7 Remove the sensor Sensor stapler bin lower limit removal 1 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove ...

Page 943: ...6 Remove the screw A and then release the bracket A 7 Disconnect the cable B and then remove the screw C B C 8 Remove the sensor 7564 Repair information 943 ...

Page 944: ...aple unit service position 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the two screws A and then open the cag...

Page 945: ...remove the screw B and then remove the bracket B 7 Cut the cable tie C and then disconnect the two cables D Installation warning Replace the cable tie or the cables may interfere with moving parts D C 7564 Repair information 945 ...

Page 946: ...llation warning Keep the carriage cable straight Temporarily tape the cable to the frame as shown E Installation note Position the connector E with its exposed contacts facing up 7564 Repair information 946 ...

Page 947: ...rinter enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Staple unit service position 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the M...

Page 948: ...5 Remove the two screws A and then open the cage A 7564 Repair information 948 ...

Page 949: ...remove the screw B and then remove the bracket B 7 Cut the cable tie C and then disconnect the two cables D Installation warning Replace the cable tie or the cables may interfere with moving parts D C 7564 Repair information 949 ...

Page 950: ...8 To access the sensor turn the gear counterclockwise to move up the carriage 7564 Repair information 950 ...

Page 951: ... and then navigate to Output device diagnostics Motor tests Finisher Staple unit service position 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear co...

Page 952: ...5 Remove the two screws A and then open the cage A 7564 Repair information 952 ...

Page 953: ...remove the screw B and then remove the bracket B 7 Cut the cable tie C and then disconnect the two cables D Installation warning Replace the cable tie or the cables may interfere with moving parts D C 7564 Repair information 953 ...

Page 954: ...8 To access the sensor turn the gear counterclockwise to move up the carriage 7564 Repair information 954 ...

Page 955: ...cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the MSHPF staple unit carriage See MSHPF staple unit carriage removal on page 944 7564 Repair information 955 ...

Page 956: ...6 Disconnect the two cables A and then remove the two screws B B A 7564 Repair information 956 ...

Page 957: ...7 Release the bracket from the carriage 7564 Repair information 957 ...

Page 958: ... right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the MSHPF staple unit carriage See MSHPF staple unit carriage removal on page 944 6 Remove the MSHPF staple unit See MSHPF staple unit removal on page 955 7564 Repair information...

Page 959: ...rews A and B and then separate the two brackets B A 8 Cut the cable tie C and then disconnect the cable D Installation warning Replace the cable tie or the cables may interfere with moving parts 7564 Repair information 959 ...

Page 960: ...C D 9 Cut the cable tie E and then disconnect the cable F Installation warning Replace the cable tie or the cable may interfere with moving parts 7564 Repair information 960 ...

Page 961: ...See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the screw A and then pull the bracket 7564 Repai...

Page 962: ...er See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 6 Remove the MSHPF front door See MSHPF front door removal on page 912 7 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 8 Remove the knobs J2 and J7 See Knobs J2 and J7 rem...

Page 963: ...remove the two screws A A 11 Disconnect the cable and then remove the transmitter sensor 12 From the rear remove the two screws B B 13 Disconnect the cable and then remove the receiver sensor 7564 Repair information 963 ...

Page 964: ...l on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the two screws A and then open the cage A 7564 Repair information 964 ...

Page 965: ...6 Remove the E clip B and then release the retainer C C B 7 Remove the belt tensioner Installation note Install the retainer spring A properly A 7564 Repair information 965 ...

Page 966: ...age 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the two screws A and then open the cage A 7564 Repair information 966 ...

Page 967: ...SHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 967 ...

Page 968: ...5 Remove the two screws A and then open the cage A 7564 Repair information 968 ...

Page 969: ...oller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 969 ...

Page 970: ...5 Remove the two screws A and then open the cage A 7564 Repair information 970 ...

Page 971: ...ee MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 971 ...

Page 972: ...5 Remove the two screws A and then open the cage A 7564 Repair information 972 ...

Page 973: ...rd cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 973 ...

Page 974: ...5 Remove the two screws A and then open the cage A 7564 Repair information 974 ...

Page 975: ...controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 975 ...

Page 976: ...5 Remove the two screws A and then open the cage A 7564 Repair information 976 ...

Page 977: ...6 Remove the screw B and then pull the bracket B 7 Disconnect the cable C and then remove the screw D D C 8 Remove the sensor 7564 Repair information 977 ...

Page 978: ...nsport removal 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 978 ...

Page 979: ...5 Remove the two screws A and then open the cage A 7564 Repair information 979 ...

Page 980: ...6 Release the cables from their guides B and then detach them from the bracket B 7564 Repair information 980 ...

Page 981: ... Cut the cable tie D remove the cap E and then disconnect the motor cable Installation warning Replace the cable tie or the cable may interfere with moving parts D E 9 Under the bracket remove the E clip F and then remove the gear 7564 Repair information 981 ...

Page 982: ...r board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 982 ...

Page 983: ...5 Remove the two screws A and then open the cage A 7564 Repair information 983 ...

Page 984: ...6 Release the cables from their guides B and then detach them from the bracket B 7564 Repair information 984 ...

Page 985: ... C and then pull the bracket C 8 Cut the cable tie D remove the cap E and then disconnect the motor cable Installation warning Replace the cable tie or the cable may interfere with moving parts E D 7564 Repair information 985 ...

Page 986: ... 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 986 ...

Page 987: ...5 Remove the two screws A and then open the cage A 7564 Repair information 987 ...

Page 988: ...6 Release the cables from their guides B and then detach them from the bracket B 7564 Repair information 988 ...

Page 989: ...7 Remove the four screws C and then pull the bracket C 8 Remove the three E clips D and then remove the gears D 7564 Repair information 989 ...

Page 990: ...al on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the staging outer transport belt See Staging outer transport belt removal on page 969 7564 Repair information 990 ...

Page 991: ...6 Remove the two screws A and then open the cage A 7564 Repair information 991 ...

Page 992: ...7 Release the cables from their guides B and then detach them from the bracket B 7564 Repair information 992 ...

Page 993: ...8 Remove the four screws C and then pull the bracket C 7564 Repair information 993 ...

Page 994: ...PF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 994 ...

Page 995: ...5 Remove the two screws A and then open the cage A 7564 Repair information 995 ...

Page 996: ...board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair information 996 ...

Page 997: ...5 Remove the two screws A and then open the cage A 7564 Repair information 997 ...

Page 998: ... and then remove the belt D D C Mid transport pulley gears removal 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 7564 Repair information 998 ...

Page 999: ...F bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the two screws A and then open the cage A 7564 Repair information 999 ...

Page 1000: ...move the two belts B and then remove the pulley gear C B C 7 Remove the two pulley gears D 8 Remove the belt E and then remove the two pulley gears under the pulley gears D E D 7564 Repair information 1000 ...

Page 1001: ...bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the MSHPF standard bin exit belt See MSHPF standard bin exit belt removal on page 996 6 Remove the two screws C and then pull the bracket C 7 Cut the cable tie D disconnect the cable E and then remove the cap F Installation warning Replace the cable tie or the cable may interfere ...

Page 1002: ...E D F 7564 Repair information 1002 ...

Page 1003: ...on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the MSHPF standard bin exit belt See MSHPF standard bin exit belt removal on page 996 7564 Repair information 1003 ...

Page 1004: ...6 Remove the two screws C and then pull the bracket C 7 Remove the two pulley gears D 8 Remove the E clip E and then remove the gear E D 7564 Repair information 1004 ...

Page 1005: ...on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the two screws A and then open the cage A 7564 Repair information 1005 ...

Page 1006: ...nterface cable removal 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 7564 Repair information 1006 ...

Page 1007: ...4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 5 Remove the two screws A and then open the cage A 7564 Repair information 1007 ...

Page 1008: ... then remove it Mid transport mailbox interface cable removal 1 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 2 Remove the MSHPF right cover See MSHPF right cover removal on page 922 3 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 4 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 7564 Repair ...

Page 1009: ...5 Remove the two screws A and then open the cage A 7564 Repair information 1009 ...

Page 1010: ... connector from its slot 7 From the rear remove the ground screw B and then disconnect the interface cable from the mid transport interface board B 8 Release the cable from its guides and then remove 7564 Repair information 1010 ...

Page 1011: ... on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the MSHPF right cover See MSHPF right cover removal on page 922 7 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 8 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 9 Remove the MSHPF inner top cover See MSHPF inner top cover removal on...

Page 1012: ...e 912 2 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Disconnect the cable A and then remove the E clip B 7564 Repair information 1012 ...

Page 1013: ... MSHPF front door removal on page 912 2 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7564 Repair information 1013 ...

Page 1014: ...ront door removal on page 912 2 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7564 Repair information 1014 ...

Page 1015: ...ght cover See MSHPF right cover removal on page 922 7 Remove the stapler bin cave cover See Stapler bin cave cover removal on page 924 8 Rotate the gear until the bin is at the topmost position 7564 Repair information 1015 ...

Page 1016: ...9 Remove the screw A and then remove the MSHPF standard bin bottom cover A Installation note Align the square pegs B with the slots C on the cover 7564 Repair information 1016 ...

Page 1017: ...B C 7564 Repair information 1017 ...

Page 1018: ...10 Under the bin remove the six screws D and then remove the cover D 11 Disconnect the cable E and then remove the screw F F E 12 Remove the sensor 7564 Repair information 1018 ...

Page 1019: ...he MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the MSHPF left front cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame co...

Page 1020: ... cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner top cover See MSHPF inner top cover removal on page 934 14 Remove the two screws A and then open the cage A 7564 Repair information 1020 ...

Page 1021: ...15 From the top release the connector from its slot 16 From the left release the connector from its slot 7564 Repair information 1021 ...

Page 1022: ...17 Remove the two ground screws B B 18 From the rear remove the ﬁve screws C C C 19 Remove the four screws D 7564 Repair information 1022 ...

Page 1023: ...20 Using a Torx screwdriver remove the three screws E E D 7564 Repair information 1023 ...

Page 1024: ...5 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the MSHPF left front cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover rem...

Page 1025: ...cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner top cover See MSHPF inner top cover removal on page 934 14 Remove the MSHPF top frame See MSHPF top frame removal on page 1019 15 Remove the E clip A and then remove the three screws B and C A B C 7564 Repair information 1025 ...

Page 1026: ...16 Remove the two screws D D 17 Using a Torx screwdriver remove the two screws E and then remove the bracket E 7564 Repair information 1026 ...

Page 1027: ...18 Release the belt F and then remove the two screws G and H G H F 7564 Repair information 1027 ...

Page 1028: ...19 Disconnect the two cables J J 20 Remove the screw K K 7564 Repair information 1028 ...

Page 1029: ...21 Remove the two screws L and then pull the bracket L 22 Remove the two screws M M 7564 Repair information 1029 ...

Page 1030: ...23 Pull the shaft to the front and then lift it 1 2 7564 Repair information 1030 ...

Page 1031: ...24 Swing away the bracket to release it from the tab N N 25 Remove the two screws P and then remove the motor offset P 7564 Repair information 1031 ...

Page 1032: ... See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the...

Page 1033: ... cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remo...

Page 1034: ...15 Remove the screw A A 16 Remove the two screws B and then pull the bracket B 7564 Repair information 1034 ...

Page 1035: ...t cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Rem...

Page 1036: ...15 Remove the screw A A 16 Remove the two screws B and then pull the mid transport diverter motor bracket B 7564 Repair information 1036 ...

Page 1037: ...17 Remove the three E clips C and D and then remove the cams and gear C D Installation note Align the markers and line 7564 Repair information 1037 ...

Page 1038: ...move the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 7 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 8 Remove the MSHPF left front cover See MSHPF left front cover removal on page 921 9 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 10 Remove the MSHPF right cover See MSHPF right cover removal on page 92...

Page 1039: ...13 Remove the two screws A and then open the cage A 7564 Repair information 1039 ...

Page 1040: ...14 Release the receiver from its grommet B and then pull it off its slot B 15 Remove the screw C C 7564 Repair information 1040 ...

Page 1041: ...16 From the rear remove the screw D D 17 Release the bracket and then release the receiver cable from the bracket 7564 Repair information 1041 ...

Page 1042: ...18 Disconnect the cable E from the sensor staging outer transport 2 E 7564 Repair information 1042 ...

Page 1043: ...Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 6 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7 Remove the MSHPF left front cover See MSHPF left front cover removal on page 921 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 9...

Page 1044: ...12 Remove the two screws A and then open the cage A 7564 Repair information 1044 ...

Page 1045: ... Release the transmitter B from its grommet and then pull it off the frame B Installation warning Route the transmitter cable C properly or it may interfere with the roller C 7564 Repair information 1045 ...

Page 1046: ...5 Cut the two cable ties E and then release the transmitter cable Installation warning Replace the cable ties or the cables may interfere with moving parts Installation note The transmitter cable threads through the hole F and into the frame 7564 Repair information 1046 ...

Page 1047: ...F E E 16 Remove the sensor transmitter 7564 Repair information 1047 ...

Page 1048: ... covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 ...

Page 1049: ...16 Remove the E clip A and then remove the three screws B and C A B C 7564 Repair information 1049 ...

Page 1050: ...17 Remove the two screws D D 18 Using a Torx screwdriver remove the two screws E and then remove the bracket E 7564 Repair information 1050 ...

Page 1051: ...19 Remove the two screws F F 20 From the rear remove the two screws G release the tab H and then remove the guide G H 7564 Repair information 1051 ...

Page 1052: ...PF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13...

Page 1053: ...17 Unhook the spring A A 18 Remove the screw B and then remove the actuator B 7564 Repair information 1053 ...

Page 1054: ...he front remove the E clip C C 20 Flex the diverter and then release its front end Warning Potential Damage Carefully ﬂex the diverter to avoid breaking it 1 2 21 Remove the diverter 7564 Repair information 1054 ...

Page 1055: ...rd cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF...

Page 1056: ...r hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the MSHPF left front cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller b...

Page 1057: ...7 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner top cover See MSHPF inner top cover removal on page 934 14 Remove the MSHPF top frame See MSHPF top frame removal on page 1019 15 Remove the mid transport diverter cam See Mid transport diverter cams and gear removal on page 1035 16 Remove the screw A A 17 From the rear remove the screw B B 18 Remov...

Page 1058: ... See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner t...

Page 1059: ...18 Unhook the spring A A 7564 Repair information 1059 ...

Page 1060: ...19 From the front remove the E clip B B 20 Flex the diverter and then release its front end Warning Potential Damage Carefully ﬂex the diverter to avoid breaking it 2 1 7564 Repair information 1060 ...

Page 1061: ... page 917 6 Remove the MSHPF inner left front cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF b...

Page 1062: ...See Mid transport diverter cams and gear removal on page 1035 16 Remove door J1 See Door J1 removal on page 1056 17 Cut the two cable ties A and then release the sensor cable Installation warning The cables may interfere with moving parts Make sure that the cable ties are replaced A A 7564 Repair information 1062 ...

Page 1063: ...18 From the front remove the two screws B B 19 From the rear remove the two screws C and then release the tab D D C C 7564 Repair information 1063 ...

Page 1064: ...he MSHPF front left cover See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7564 Repair information 1064 ...

Page 1065: ... right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner top cover See MSHPF inner top cover removal on page 934 14 Remove the MSHPF top frame See MSHPF top frame removal on page 1019 15 Remove the mid transport diverter cam See Mid transport diverter cams and gear removal on page 1035 16 Re...

Page 1066: ...A A 7564 Repair information 1066 ...

Page 1067: ...18 From the front remove the two screws B B 19 From the rear remove the two screws C and then release the tab D D C C 7564 Repair information 1067 ...

Page 1068: ...e MSHPF front left cover See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 7564 Repair information 1068 ...

Page 1069: ...al on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the two screws A remove the belt B and then remove the p...

Page 1070: ...14 Remove the E clip D and then remove the bushing D 7564 Repair information 1070 ...

Page 1071: ...15 From the left remove the two E clips E remove the hole punch gears and then pull out the shaft E 16 From the front using a Torx screwdriver remove the ﬁve screws F 7564 Repair information 1071 ...

Page 1072: ...17 Remove the three screws G and then remove the bracket F F G 18 Remove the two screws H H 7564 Repair information 1072 ...

Page 1073: ...er transport 1 removal 1 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 7564 Repair information 1073 ...

Page 1074: ...right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner top cover See MSHPF inner top cover removal on page 934 14 Remove the MSHP...

Page 1075: ...16 Remove the E clip D and then remove the bushing D 7564 Repair information 1075 ...

Page 1076: ...17 From the left remove the two E clips E remove the hole punch gears and then pull out the shaft E 18 From the front using a Torx screwdriver remove the ﬁve screws F 7564 Repair information 1076 ...

Page 1077: ...19 Remove the three screws G and then remove the bracket F F G 20 Remove the two screws H H 7564 Repair information 1077 ...

Page 1078: ...g entrance removal 1 Remove the MSHPF front left cover See MSHPF front left cover removal on page 916 2 Remove the MSHPF front door See MSHPF front door removal on page 912 3 Remove the MSHPF door hinge See MSHPF door hinge removal on page 915 4 Remove the knobs J2 and J7 See Knobs J2 and J7 removal on page 914 7564 Repair information 1078 ...

Page 1079: ...move the MSHPF right frame cover See MSHPF right frame cover removal on page 927 12 Remove the MSHPF rear cover See MSHPF rear cover removal on page 931 13 Remove the MSHPF inner top cover See MSHPF inner top cover removal on page 934 14 Remove the MSHPF top frame See MSHPF top frame removal on page 1019 15 Remove the mid transport diverter cam See Mid transport diverter cams and gear removal on p...

Page 1080: ...19 Remove the E clip D and then remove the bushing D 7564 Repair information 1080 ...

Page 1081: ...20 From the left remove the two E clips E remove the hole punch gears and then pull out the shaft E 21 From the front using a Torx screwdriver remove the ﬁve screws F 7564 Repair information 1081 ...

Page 1082: ...22 Remove the three screws G and then remove the bracket F F G 23 Remove the J1 access door See Door J1 removal on page 1056 24 Remove the two screws H H 7564 Repair information 1082 ...

Page 1083: ...25 Pry the bracket to release and then pull it 7564 Repair information 1083 ...

Page 1084: ...26 Disconnect the cable J insert the screwdriver to the access hole as shown and then remove the screw K K J 27 Remove the sensor 7564 Repair information 1084 ...

Page 1085: ...e MSHPF top frame covers See MSHPF top frame covers removal on page 935 8 Remove the MSHPF controller board cover See MSHPF controller board cover removal on page 930 9 Remove the MSHPF right cover See MSHPF right cover removal on page 922 10 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 11 Remove the MSHPF right frame cover See MSHPF right frame cover remova...

Page 1086: ...16 Disconnect all the cables from the mid transport interface board 17 From the front using a Torx screwdriver remove the ﬁve screws A 7564 Repair information 1086 ...

Page 1087: ...e the three screws B and then remove the bracket A B A 19 Remove the offset assembly See Offset assembly removal on page 1024 20 Remove the four screws C and then remove the plate C 7564 Repair information 1087 ...

Page 1088: ...21 Release the cables from their clamp D and then remove the screw E using a Torx screwdriver D E 7564 Repair information 1088 ...

Page 1089: ...22 From the front using a Torx screwdriver remove the screw F F 23 Remove the screw G G 7564 Repair information 1089 ...

Page 1090: ...arning Potential Damage The weight of the mid transport and staging assembly may deform the frame Make sure that the frame is supported by the column H H 25 Lift and then remove the mid transport and staging assembly Installation note Align the assembly locating pins with the frame holes 7564 Repair information 1090 ...

Page 1091: ...staging assembly removal on page 1085 Note Position the mid transport and staging assembly as shown 2 Disconnect the two cables A cut the cable tie B and then release the cables from the bin Installation warning Replace the cable tie or the cables may interfere with moving parts 7564 Repair information 1091 ...

Page 1092: ...B A Installation note Route the cables as shown 7564 Repair information 1092 ...

Page 1093: ...3 Remove the two screws C C 4 Remove the two screws D D 7564 Repair information 1093 ...

Page 1094: ...emove the bin Staging paper guide removal 1 Remove the mid transport and staging assembly See Mid transport and staging assembly removal on page 1085 2 Remove the MSHPF standard bin assembly See MSHPF standard bin assembly removal on page 1091 7564 Repair information 1094 ...

Page 1095: ...3 Under door N remove the E clip A and then remove the hinge pin A 4 Remove the E clip B and then remove the hinge pin B 5 Remove the guide 7564 Repair information 1095 ...

Page 1096: ...e Position the mid transport and staging assembly as shown 2 Remove the staging outer transport belt See Staging outer transport belt removal on page 969 3 Remove the staging transport gears See Staging transport gears removal on page 986 4 Remove the staging transport belts See Staging transport belts removal on page 990 7564 Repair information 1096 ...

Page 1097: ...5 Remove the E clip A from the appropriate roller A A 7564 Repair information 1097 ...

Page 1098: ...6 Remove the E clip B B B 7 Remove the roller Upper roller 1 2 7564 Repair information 1098 ...

Page 1099: ...aging diverter removal 1 Remove the mid transport and staging assembly See Mid transport and staging assembly removal on page 1085 Note Position the mid transport and staging assembly as shown 7564 Repair information 1099 ...

Page 1100: ...2 Release the cables from their guides A and then detach them from the bracket A A 7564 Repair information 1100 ...

Page 1101: ...outer transport belt See Staging outer transport belt removal on page 969 6 Remove the staging transport gears See Staging transport gears removal on page 986 7 Remove the staging transport belts See Staging transport belts removal on page 990 8 Remove the staging inner transport rollers See Staging inner transport roller removal on page 1096 7564 Repair information 1101 ...

Page 1102: ...9 Disconnect the two cables C and then release them from their guides C C 7564 Repair information 1102 ...

Page 1103: ...10 Remove the four screws D D 11 Remove the four screws E E 7564 Repair information 1103 ...

Page 1104: ...12 Lift the front end of the plate and then remove the plate 13 Unhook the spring F remove the screw G and then remove the actuator F G 7564 Repair information 1104 ...

Page 1105: ...14 Remove the E clip H H 15 Flex the diverter and then release its front end Warning Potential Damage Carefully ﬂex the diverter to avoid breaking it 7564 Repair information 1105 ...

Page 1106: ...r Staging exit guide removal 1 Remove the mid transport and staging assembly See Mid transport and staging assembly removal on page 1085 Note Position the mid transport and staging assembly as shown 7564 Repair information 1106 ...

Page 1107: ...2 Release the cables from their guides A and then detach them from the bracket A A 7564 Repair information 1107 ...

Page 1108: ...outer transport belt See Staging outer transport belt removal on page 969 6 Remove the staging transport gears See Staging transport gears removal on page 986 7 Remove the staging transport belts See Staging transport belts removal on page 990 8 Remove the staging inner transport rollers See Staging inner transport roller removal on page 1096 7564 Repair information 1108 ...

Page 1109: ...9 Disconnect the two cables C and then release them from their guides C C 7564 Repair information 1109 ...

Page 1110: ...10 Remove the four screws D D 11 Remove the four screws E E 7564 Repair information 1110 ...

Page 1111: ...12 Lift the front end of the plate and then remove the plate 7564 Repair information 1111 ...

Page 1112: ...13 Remove the screw F and then loosen the two screws G G F 7564 Repair information 1112 ...

Page 1113: ...14 Remove the screw H and then loosen the two screws J J H 15 Slightly ﬂex the left and right frames outward to release the guide and then remove the guide 7564 Repair information 1113 ...

Page 1114: ...over See MSHPF front left cover removal on page 916 5 Remove the MSHPF inner front cover See MSHPF inner front cover removal on page 917 6 Remove the MSHPF left front cover See MSHPF left front cover removal on page 921 7 Remove the MSHPF right cover See MSHPF right cover removal on page 922 8 Remove the MSHPF bottom right cover See MSHPF bottom right cover removal on page 923 9 Remove the stapler...

Page 1115: ...13 Remove the two screws A and then open the cage A 14 Remove the compiler entrance belt B Installation note Engage the belt with its tensioner C properly 7564 Repair information 1115 ...

Page 1116: ...B C 15 Disconnect the cables D J1 J2 J4 J5 and J3 from the interface board D 7564 Repair information 1116 ...

Page 1117: ...16 Remove the ﬁve screws E E 7564 Repair information 1117 ...

Page 1118: ...17 From the right remove the three screws F F 18 From the front remove the screw G G 7564 Repair information 1118 ...

Page 1119: ...19 Swing the frame brace upward Installation note The lower tab H of the brace goes under the slot H 20 Pull out the assembly Note Take note of the holding positions 7564 Repair information 1119 ...

Page 1120: ... original position or the ﬁnisher frame may deform Installation warning Make sure that the stapler carriage A is in the service position or the carriage cable B may snag when pushing the multiposition stapler assembly back in 7564 Repair information 1120 ...

Page 1121: ...allation notes a Tuck the interface board cables out of the way to avoid snags b Align the multiposition stapler assembly along the rear side of the ﬁnisher when pushing it back in 7564 Repair information 1121 ...

Page 1122: ...c Align the locating pins C and screw holes D C D 7564 Repair information 1122 ...

Page 1123: ...per removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the two screws B A B B 3 Remove the motor 7564 Repair information 1123 ...

Page 1124: ...per removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the two screws B B A 3 Remove the motor 7564 Repair information 1124 ...

Page 1125: ...er assembly See Multiposition stapler assembly removal on page 1114 2 Release the belt from the appropriate clip A A 3 Release the belt from the pulley and then remove Installation notes a Align the spring hole with the frame hole 7564 Repair information 1125 ...

Page 1126: ...he rear tamper belt slide the clip A as far to the rear as possible A MSHPF tamper pulley gear removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Release the belt from the appropriate pulley A A A 7564 Repair information 1126 ...

Page 1127: ...and then remove Sensor MSHPF tamper removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the screw B from the appropriate sensor C C C B A 7564 Repair information 1127 ...

Page 1128: ...ition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Release the belts from the clips A A 3 From the rear remove the E clip B and then remove the two screws C Warning Potential Damage Do not lose the spring D 7564 Repair information 1128 ...

Page 1129: ...C D C B 7564 Repair information 1129 ...

Page 1130: ...4 From the front remove the two E clips E E 5 Slide the shafts out of the frame Note For the rear tamper belt take note of the original position of the spring F 7564 Repair information 1130 ...

Page 1131: ...6 Remove the rear or front tamper Installation note Perform the MSHPF tamper alignment adjustment after installing the tamper See MSHPF tamper alignment adjustment on page 603 7564 Repair information 1131 ...

Page 1132: ...l on page 1114 2 Disconnect all the cables and then remove the two screws A A 3 Remove the board Motor compiler stack height removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the two screws B 7564 Repair information 1132 ...

Page 1133: ...3 Lift the bracket remove the two screws C and then remove the motor B C A C 7564 Repair information 1133 ...

Page 1134: ...osition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the two screws A and then lift the bracket A 3 Lower the sensor disconnect the cable B and then remove the screw C C B 4 Remove the sensor 7564 Repair information 1134 ...

Page 1135: ...ound the shrink tube B of the cable B A Stack height assembly removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the two cables A remove the two screws B and then cut the cable ties C Installation warning Replace the cable ties or the cables may interfere with moving parts 7564 Repair information 1135 ...

Page 1136: ...Sensor compiler exit cam removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the screw A disconnect the cable B and then remove the bracket 7564 Repair information 1136 ...

Page 1137: ...ensor A B C Sensor compiler paddle removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the screw A disconnect the cable B and then remove the bracket 7564 Repair information 1137 ...

Page 1138: ...3 Remove the screw C and then remove the sensor A B C 7564 Repair information 1138 ...

Page 1139: ...cam removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the two screws B B A 3 Remove the motor 7564 Repair information 1139 ...

Page 1140: ...he multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the four cables A and then remove the four screws B and C A B A A C B 3 Release the cables and then remove the assembly 7564 Repair information 1140 ...

Page 1141: ...Installation notes a Route the cables properly on the rear side 7564 Repair information 1141 ...

Page 1142: ...ler exit roller removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the compiler paddle and exit drive See Compiler paddle and exit drive removal on page 1140 7564 Repair information 1142 ...

Page 1143: ... Multiposition stapler assembly removal on page 1114 2 Remove the compiler paddle and exit drive See Compiler paddle and exit drive removal on page 1140 3 Remove the E clip A and then remove the gear 4 Remove the two screws B and then remove the motor Note Take note of the original orientation of the motor cable socket C 7564 Repair information 1143 ...

Page 1144: ...Stapler bin lower exit roller belt removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 From the front remove the belt A A 7564 Repair information 1144 ...

Page 1145: ...t removal on page 1144 3 From the front release the latch A and then remove the pulley gear A Compiler entrance guide removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the compiler paddle and exit drive See Compiler paddle and exit drive removal on page 1140 3 Disconnect the interface board cables and then release the cables from t...

Page 1146: ...4 Remove the nine screws A and B and then remove the frame A A B Warning Potential Damage Be careful not to deform the plastic guides C under the frame C C 7564 Repair information 1146 ...

Page 1147: ...e multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the compiler paddle and exit drive See Compiler paddle and exit drive removal on page 1140 3 Remove the compiler entrance guide See Compiler entrance guide removal on page 1145 4 Remove the three screws A A 7564 Repair information 1147 ...

Page 1148: ...5 Lift the frame release the cables remove the ﬁve screws B and then remove the two ground screws C C B B C 6 Remove the guide 7564 Repair information 1148 ...

Page 1149: ...A Compiler gears removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the compiler paddle and exit drive See Compiler paddle and exit drive removal on page 1140 3 Remove the compiler entrance guide See Compiler entrance guide removal on page 1145 7564 Repair information 1149 ...

Page 1150: ...4 Remove the three screws A A 7564 Repair information 1150 ...

Page 1151: ...5 Lift the frame release the cables and then remove the ﬁve screws B B B 7564 Repair information 1151 ...

Page 1152: ...6 Lift the upper guide remove the three E clips C and then remove the gears C 7 Remove the E clip D from the frame and then remove the gear D 7564 Repair information 1152 ...

Page 1153: ...4 2 Disconnect the interface board cables and then release the cables from the frame 3 Remove the nine screws A and B and then remove the frame B A A 4 Using a ﬂat blade screwdriver rotate the gear C to lower the stapler carriage D Note The carriage is lowered to clear the path for the rear tamper 7564 Repair information 1153 ...

Page 1154: ...C D 7564 Repair information 1154 ...

Page 1155: ... disconnect the three cables G cut the cable tie H and then remove the two ground screws J Installation warning Replace the cable tie or the cable with toroid may interfere with the movement of the stapler carriage J H G 7 Remove the compiler tray Installation note Insert the paddles to the slots 7564 Repair information 1155 ...

Page 1156: ... assembly See Multiposition stapler assembly removal on page 1114 2 Remove the MSHPF compiler tray See MSHPF compiler tray removal on page 1153 3 Under the compiler tray disconnect the cable A and then remove the screw B B A 4 Remove the sensor 7564 Repair information 1156 ...

Page 1157: ...e two screws B A B 4 Remove the motor Sensor MSHPF bin clamp home removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the compiler paddle and exit drive See Compiler paddle and exit drive removal on page 1140 3 Remove the MSHPF compiler tray See MSHPF compiler tray removal on page 1153 4 Disconnect the cable A remove the screw B and ...

Page 1158: ...A C B Stapler bin lower exit roller removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the MSHPF compiler tray See MSHPF compiler tray removal on page 1153 7564 Repair information 1158 ...

Page 1159: ...3 Remove the E clip A and then remove the bushing A 4 Release the latch B and then remove the gear B 7564 Repair information 1159 ...

Page 1160: ...ler to the right 2 1 7 Remove the roller Motor stapler bin elevator removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Release the cables A remove the three screws B and then remove the cover Installation note Route the cables properly 7564 Repair information 1160 ...

Page 1161: ...B A B 3 Remove the E clip C C 7564 Repair information 1161 ...

Page 1162: ...ull the bracket D 5 Cut the cable tie F disconnect the cable G and then remove the two screws H Installation warning Replace the cable tie or the cable may interfere with the movement of the elevator belt G H F 7564 Repair information 1162 ...

Page 1163: ... the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Release the cables A remove the three screws B and then remove the cover Installation note Route the cables properly B A B 7564 Repair information 1163 ...

Page 1164: ...3 Remove the E clip C C 4 Remove the three screws D and then pull the bracket D 7564 Repair information 1164 ...

Page 1165: ...te Align the groove on the gear with the pin on the shaft 6 Cut the cable tie F disconnect the cable G and then remove the drive Installation warning Replace the cable tie or the cable may interfere with the movement of the elevator belt 7564 Repair information 1165 ...

Page 1166: ...G F 7564 Repair information 1166 ...

Page 1167: ...er assembly removal on page 1114 2 Remove the belt A A Motor staple unit carriage removal Note Make sure that the staple carriage is in the service position Before turning off the printer enter the Diagnostics menu and then navigate to Output device diagnostics Motor tests Finisher Staple unit service position 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal o...

Page 1168: ... A and then release the motor A 4 Cut the cable tie B and then disconnect the cable C Installation warning Replace the cable tie or the cable may interfere with moving parts B C 5 Remove the motor 7564 Repair information 1168 ...

Page 1169: ...igate to Output device diagnostics Motor tests Finisher Staple unit service position 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Cut the cable tie A and then disconnect the two cables B Installation warning Replace the cable tie or the cables may interfere with moving parts B A 7564 Repair information 1169 ...

Page 1170: ...en release the cable support C Installation warning Route and secure the cable or it may interfere with the movement of the staple unit carriage 4 Disconnect the cables J14 and J16 from the interface board 7564 Repair information 1170 ...

Page 1171: ...5 Cut the cable tie D and then release the cable from its guides D Installation warning Replace the cable tie or the cable may interfere with moving parts 7564 Repair information 1171 ...

Page 1172: ...carriage removal on page 944 b Thread the cable tie to secure the spacer A to the carriage A c Unpack the replacement cable Installation warning Do not roll or twist the section of the replacement cable between the two ends The cable must retain its straightness shape and length 7564 Repair information 1172 ...

Page 1173: ...Note When connecting the replacement cable to the carriage plug it in with the exposed contacts facing up 7564 Repair information 1173 ...

Page 1174: ...secure the cable with the cable tie C C B e Insert the cable and carriage into the multiposition stapler assembly Note Insert the cable support ﬁrst followed by the staple unit carriage Keep the cable straight 7564 Repair information 1174 ...

Page 1175: ...1 2 Installation warning Frame edges may be sharp Handle the cable carefully or it may get cut 7564 Repair information 1175 ...

Page 1176: ...hat the cable is properly routed Stapler bin assembly removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Remove the MSHPF compiler tray See MSHPF compiler tray removal on page 1153 3 Remove the stapler bin elevator drive See Stapler bin elevator drive removal on page 1163 7564 Repair information 1176 ...

Page 1177: ...4 Remove the two screws A and then remove the MSHPF stapler bin bottom cover A 5 Disconnect the cables remove the four screws B and then remove the tamper frame B 7564 Repair information 1177 ...

Page 1178: ...6 Remove the two screws C and then remove the ground screw D D C 7564 Repair information 1178 ...

Page 1179: ...7 From the rear remove the four screws E E 8 From the front remove the four screws F and then remove the ground screw G 7564 Repair information 1179 ...

Page 1180: ...sing a Torx screwdriver remove the screw H H F G 10 From the right cut the cable tie J Installation warning Replace the cable tie or the cables may interfere with moving parts 7564 Repair information 1180 ...

Page 1181: ...ition stapler assembly removal on page 1114 2 Remove the MSHPF compiler tray See MSHPF compiler tray removal on page 1153 3 Remove the stapler bin elevator drive See Stapler bin elevator drive removal on page 1163 4 Remove the stapler bin assembly See Stapler bin assembly removal on page 1176 7564 Repair information 1181 ...

Page 1182: ...or bin can properly move to its topmost and bottommost positions Sensor staging inner transport 1 removal 1 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the screw B Warning Potential Damage Do not bend the sensor bracket or it may deform 7564 Repair information 1182 ...

Page 1183: ...ve the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 2 Disconnect the cable A and then remove the screw B Warning Potential Damage Do not bend the sensor bracket or it may deform A B 3 Remove the sensor 7564 Repair information 1183 ...

Page 1184: ...Cabinet removals Cabinet door removal 1 Open the cabinet door and then remove the four screws A A 2 Remove the door 7564 Repair information 1184 ...

Page 1185: ...e the two screws A from the appropriate hinge A A 3 Remove the hinge Cabinet removal 1 Remove the MSHPF power supply cover See MSHPF power supply cover removal on page 911 2 Remove the multiposition stapler assembly See Multiposition stapler assembly removal on page 1114 7564 Repair information 1185 ...

Page 1186: ... left remove the two screws C CAUTION POTENTIAL INJURY The frame edges may be sharp To avoid the risk of a laceration injury use caution when working near the frame edges C 5 Lift the ﬁnisher and then remove the cabinet 7564 Repair information 1186 ...

Page 1187: ...Cabinet right wheel removal 1 Remove the cabinet See Cabinet removal on page 1185 2 From the bottom rotate the wheel A and knob B counterclockwise until they are removed A B 7564 Repair information 1187 ...

Page 1188: ...Cabinet left wheel removal 1 Remove the cabinet See Cabinet removal on page 1185 2 Remove the E clip A and then remove the handle A 7564 Repair information 1188 ...

Page 1189: ...wheel screw B counterclockwise until the wheel is removed B Cabinet brackets removal 1 Remove the cabinet See Cabinet removal on page 1185 2 Remove the cabinet door See Cabinet door removal on page 1184 7564 Repair information 1189 ...

Page 1190: ...and then remove the brackets A A A Cabinet upper covers removal 1 Remove the cabinet See Cabinet removal on page 1185 2 Remove the appropriate cabinet brackets See Cabinet brackets removal on page 1189 7564 Repair information 1190 ...

Page 1191: ...3 Remove the two screws A A 4 Remove the two screws B and then remove the side and rear covers Installation note On the left side cover the pegs point upward B 7564 Repair information 1191 ...

Page 1192: ...5 Remove the two screws C C 7564 Repair information 1192 ...

Page 1193: ... BOTTOM Cabinet lower covers removal 1 Remove the cabinet See Cabinet removal on page 1185 2 Remove the appropriate cabinet brackets See Cabinet brackets removal on page 1189 3 Remove the cabinet upper covers See Cabinet upper covers removal on page 1190 7564 Repair information 1193 ...

Page 1194: ...4 Remove the two E clips A and then remove the handles A 7564 Repair information 1194 ...

Page 1195: ...5 Remove the 10 screws B B B B B 6 Remove the three screws C and then separate the lower covers from the wheel frame C 7564 Repair information 1195 ...

Page 1196: ...7 From the bottom remove the 14 screws D and then remove the cabinet bottom cover D D D D 8 Remove the two screws E E 7564 Repair information 1196 ...

Page 1197: ...o screws F and then remove the covers F FRONT LEFT BOTTOM Finisher lock button removal 1 Remove the cabinet See Cabinet removal on page 1185 2 Remove the cabinet door See Cabinet door removal on page 1184 7564 Repair information 1197 ...

Page 1198: ...3 Remove the two E clips A and then remove the handles A 7564 Repair information 1198 ...

Page 1199: ...4 Remove the 10 screws B B B B B 5 Remove the three screws C and then separate the walls and cabinet ﬂoor from the wheel frame C 7564 Repair information 1199 ...

Page 1200: ...removal 1 Remove the cabinet See Cabinet removal on page 1185 2 Remove the cabinet door See Cabinet door removal on page 1184 3 Remove the ﬁnisher lock button See Finisher lock button removal on page 1197 4 From the bottom remove the two screws A A 7564 Repair information 1200 ...

Page 1201: ...5 Remove the two screws B and then remove the bracket B 6 Release the spring C C 7564 Repair information 1201 ...

Page 1202: ...7 Remove the two screws D and then remove the latch D Installation note Make sure that the latch retracts properly 7564 Repair information 1202 ...

Page 1203: ...2 bin mailbox removals Mailbox bail removal 1 Twist the bail until one end A is released 1 2 A 2 Remove the bail 7564 Repair information 1203 ...

Page 1204: ...Mailbox jam door removal 1 Open the jam door 2 Remove the door Mailbox front cover removal 1 Remove the two screws A under the cover A 7564 Repair information 1204 ...

Page 1205: ...remove the cover Motor mailbox diverter removal 1 Remove the mailbox front cover See Mailbox bail removal on page 1203 2 Disconnect the cable A and then remove the two screws B A B 3 Remove the motor 7564 Repair information 1205 ...

Page 1206: ...Mailbox rear cover removal 1 Remove the two screws A under the cover A 2 While pressing the latch pry the cover to release and then remove the cover 7564 Repair information 1206 ...

Page 1207: ...ntroller board removal 1 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 2 Disconnect all the cables and then remove the two screws A A A 3 Remove the board 7564 Repair information 1207 ...

Page 1208: ...r cover removal on page 1206 2 Remove the three screws A and then remove the bracket A 3 Disconnect the motor cable from the mailbox controller board 4 Remove the two screws B and then remove the motor B 5 Disconnect the cable and then remove the motor 7564 Repair information 1208 ...

Page 1209: ...ilbox jam door removal 1 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 2 Disconnect the cable A remove the screw B and then remove the sensor bracket B A 7564 Repair information 1209 ...

Page 1210: ...removal 1 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 2 Disconnect the cables J1 and J2 from the mailbox controller board 3 Under the mailbox press the latches and then push the connector to release 4 Remove the cable 7564 Repair information 1210 ...

Page 1211: ...e 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the rear latch Installation note Take note of the correct position of the spring A 4 Remove the front latch Installation note Take note of the correct position of the spring 7564 Repair information 1211 ...

Page 1212: ...7564 Repair information 1212 ...

Page 1213: ...ver to release 2 Remove the cover Mailbox top cover removal 1 Remove the mailbox front cover See Mailbox front cover removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 7564 Repair information 1213 ...

Page 1214: ...s B B 5 Remove the cover Mailbox front inner cover removal Note This part is not a FRU 1 Remove the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox front cover See Mailbox front cover removal on page 1204 7564 Repair information 1214 ...

Page 1215: ... jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox front cover See Mailbox front cover removal on page 1204 3 Remove the mailbox front inner cover See Mailbox front inner cover removal on page 1214 4 Disconnect the spring A and then remove the three screws B B A 7564 Repair information 1215 ...

Page 1216: ... 1204 2 Remove the mailbox front cover See Mailbox front cover removal on page 1204 3 Remove the mailbox front inner cover See Mailbox front inner cover removal on page 1214 4 Pull the diverter to release and then remove it Warning Potential Damage Do not lose the spring from the bottom diverter Note Take note of the correct position of the diverter gear A 7564 Repair information 1216 ...

Page 1217: ...cover See Mailbox front cover removal on page 1204 3 Remove the mailbox front inner cover See Mailbox front inner cover removal on page 1214 4 Remove the mailbox bottom diverter See Mailbox diverter removal on page 1216 5 Remove the gear A Installation note Take note of the correct position of the gear 7564 Repair information 1217 ...

Page 1218: ...l on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 7564 Repair information 1218 ...

Page 1219: ...val on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner cover See Mailbox rear inner cover removal on page 1218 7564 Repair information 1219 ...

Page 1220: ...er See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner cover See Mailbox rear inner cover removal on page 1218 6 Remove the sensor A A 7564 Repair information 1220 ...

Page 1221: ...elt A A Mailbox bin 2 full sensor ﬂag removal 1 Remove the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner ...

Page 1222: ... the two screws A A 9 From the front remove the two screws B B 10 Lift bin 2 and then pry the sensor ﬂag to release Warning Potential Damage Be careful when handling the sensor ﬂag 7564 Repair information 1222 ...

Page 1223: ... See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner cover See Mailbox rear inner cover removal on page 1218 6 Remove the mailbox front cover See Mailbox front cover removal on page 1204 7 Remove the mailbox front inner cover See Mailbox front inner cover removal on page 1214 8 Remov...

Page 1224: ...move the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner cover See Mailbox rear inner cover removal on page...

Page 1225: ...See Mailbox front cover removal on page 1204 7 Remove the mailbox front inner cover See Mailbox front inner cover removal on page 1214 8 Remove the two screws A A 9 From the front remove the two screws B B 7564 Repair information 1225 ...

Page 1226: ...D 12 Remove the sensor Sensor mailbox bin 1 paper present removal 1 Remove the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox front cover See Mailbox front cover removal on page 1204 7564 Repair information 1226 ...

Page 1227: ...crew C C B 6 Remove the sensor Bin light board removal 1 Remove the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox front cover See Mailbox front cover removal on page 1204 7564 Repair information 1227 ...

Page 1228: ...ens B and then disconnect the cable C C C 6 Remove the bin light board Sensor mailbox transport removal 1 Remove the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 7564 Repair information 1228 ...

Page 1229: ...the mailbox rear inner cover See Mailbox rear inner cover removal on page 1218 6 Remove the mailbox front cover See Mailbox front cover removal on page 1204 7 Remove the mailbox front inner cover See Mailbox front inner cover removal on page 1214 8 Remove the screw A A 9 From the front remove the screw B release the latch C and then remove the roller B C 7564 Repair information 1229 ...

Page 1230: ...ver See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner cover See Mailbox rear inner cover removal on page 1218 6 Remove the mailbox drive belt See Mailbox drive belt removal on page 1221 7564 Repair in...

Page 1231: ...7 Remove the E clip A and then remove the gear A 8 Remove the E clip B 7564 Repair information 1231 ...

Page 1232: ...2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 4 Remove the motor mailbox transport See Motor mailbox transport removal on page 1208 5 Remove the mailbox rear inner cover See Mailbox rear inner cover removal on page 1218 7564 Repair information 1232 ...

Page 1233: ...ve the pulley gear A Mailbox drive gears removal 1 Remove the mailbox jam door See Mailbox jam door removal on page 1204 2 Remove the mailbox rear cover See Mailbox rear cover removal on page 1206 3 Remove the mailbox controller board See Mailbox controller board removal on page 1207 7564 Repair information 1233 ...

Page 1234: ...r inner cover See Mailbox rear inner cover removal on page 1218 7 Remove the mailbox drive belts See Mailbox drive belt removal on page 1221 8 Remove the mailbox pulley gears See Mailbox bin 2 pulley gear removal on page 1230 and Mailbox bin 1 pulley gear removal on page 1232 9 Remove the screw B and then remove the gear 7564 Repair information 1234 ...

Page 1235: ...10 Remove the eight E clips C and then remove the gears C C B C 7564 Repair information 1235 ...

Page 1236: ...7564 1236 ...

Page 1237: ...der 6 Proximity sensor Conﬁgured model CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters You can conﬁgure your printer by adding three optional 550 sheet trays or an optional 2200 she...

Page 1238: ...ed if another ﬁnisher is installed 2 Multiposition staple hole punch ﬁnisher Note This option is not supported if another ﬁnisher is installed 3 Mailbox 4 Optional 2200 sheet tray 5 Caster base 6 Optional 550 sheet tray 7564 Component locations 1238 ...

Page 1239: ... rollers 7 8 9 1 2 3 4 5 6 1 Media exit roller 2 Fuser decurler roller 3 Fuser heat belt 4 2nd transfer roller 5 Deskew roller 6 Isolation roller 7 MPF pick roller 8 MPF pass through roller 9 Tray 1 pick roller 7564 Component locations 1239 ...

Page 1240: ...Duplex path rollers 2 2 1 3 1 Duplex exit roller 2 Duplex path rollers 3 Isolation roller 7564 Component locations 1240 ...

Page 1241: ...2 3 4 5 6 8 9 7 1 Sensor output bin 2 Sensor redrive buckle 3 Sensor fuser exit 4 Sensor fuser buckle 5 Sensor deskew roller exit 6 Sensor deskew roller entry 7 Sensor input 8 Sensor MPF media present 9 Sensor MPF pass through 7564 Component locations 1241 ...

Page 1242: ...Duplex path sensors 1 2 1 Sensor duplex path 1 2 Sensor duplex path 2 7564 Component locations 1242 ...

Page 1243: ...4 9 10 8 7 6 5 1 Motor K toner add 2 Motor K developer 3 Motor fuser 4 Motor transfer belt 5 Motor K photoconductor 6 Motor CMY photoconductors 7 Motor CMY developers 8 Motor Y toner add 9 Motor C toner add 10 Motor M toner add 7564 Component locations 1243 ...

Page 1244: ...Paper path motors Rear 1 2 3 4 5 6 1 Motor redrive 2 Motor deskew 3 Motor duplex 4 Motor MPF pick 5 Motor isolation 6 Motor tray 1 pick 7564 Component locations 1244 ...

Page 1245: ...Power supply locations Rear 3 2 1 1 LVPS 2 Charge roller HVPS 3 Main HVPS 7564 Component locations 1245 ...

Page 1246: ...DF roller locations 1 4 5 7 6 2 9 8 3 1 Feed belt 2 Pick roller 3 Exit roller 4 ADF tray 5 ADF bin 6 2nd scan roller 7 1st scan roller 8 ADF deskew roller 9 Separator roller 7564 Component locations 1246 ...

Page 1247: ... ADF multi feed detect 2 Sensor ADF pick 3 Sensor ADF gap detect 4 Sensor ADF media present 5 Sensor ADF pick roller position 6 Sensor ADF media exit 7 Sensor ADF 2nd scan 8 Sensor ADF 1st scan 9 Sensor ADF registration 7564 Component locations 1247 ...

Page 1248: ...2 Motor staple ﬁnisher transport 3 Motor staple ﬁnisher exit 4 Motor staple ﬁnisher decurl 5 Motor staple ﬁnisher bin clamp 6 Staple ﬁnisher stack clamp solenoid 7 Motor staple ﬁnisher upper exit roller 8 Motor staple ﬁnisher rear tamper 9 Motor staple ﬁnisher front tamper 7564 Component locations 1248 ...

Page 1249: ... staple ﬁnisher staple unit paper present 5 Sensor staple ﬁnisher bin clamp 6 Sensor staple ﬁnisher front upper bin full transmitter 7 Sensor staple ﬁnisher narrow media tamper 8 Sensor staple ﬁnisher front tamper home 9 Sensor staple ﬁnisher front lower bin full transmitter 10 Sensor staple ﬁnisher upper exit roller 11 Sensor staple ﬁnisher aligner paddle 12 Sensor staple ﬁnisher decurl 7564 Comp...

Page 1250: ...stack clamp 15 Staple ﬁnisher jam door switch 1 16 Staple ﬁnisher jam door switch 2 17 Staple ﬁnisher staple cartridge door switch HPT locations HPT sensors 4 3 1 2 1 Sensor HPT jam cover 2 Sensor HPT transport 3 Sensor HPU entrance 7564 Component locations 1250 ...

Page 1251: ...4 Sensor HPT hole punch unit HPT motors 2 1 1 Motor HPT transport 2 Motor HPT hole punch unit 7564 Component locations 1251 ...

Page 1252: ...nt 2 Sensor standard bin stack upper limit transmitter 3 Sensor door N interlock 4 Sensor staging entrance 5 Sensor hole punch box full transmitter 6 Sensor hole punch box full receiver 7 Sensor staging inner transport 2 8 Sensor staging outer transport 2 9 Sensor staging inner transport 1 7564 Component locations 1252 ...

Page 1253: ...taging diverter 14 Sensor standard bin lower limit 15 Sensor mid transport diverter 16 Sensor MSHPF standard bin exit 17 Sensor offset roller 18 Sensor standard bin stack upper limit receiver MSHPF sensors Bottom 5 4 3 2 1 1 Sensor MSHPF front tamper 2 Sensor compiler paddle 7564 Component locations 1253 ...

Page 1254: ...in paper present 2 Sensor stapler bin stack upper limit transmitter 3 Sensor MSHPF door interlock 4 Switch MSHPF cartridge door interlock 5 Sensor cartridge loading position 6 Sensor stapler bin lower limit 7 Sensor MSHPF bin clamp 8 Sensor compiler paper present 9 Sensor stapler bin paper present 7564 Component locations 1254 ...

Page 1255: ...upper limit receiver MSHPF motor locations MSHPF motors Top 7 5 4 3 2 1 6 1 Motor mid transport diverter 2 Motor mid transport 3 Motor staging outer transport 4 Motor staging inner transport 5 Motor staging diverter 6 Motor offset 7564 Component locations 1255 ...

Page 1256: ...andard bin elevator MSHPF motors Bottom 4 3 2 5 1 1 Motor MSHPF front tamper 2 Motor compiler exit cam 3 Motor compiler paddle 4 Motor compiler stack height 5 Motor MSHPF rear tamper 7564 Component locations 1256 ...

Page 1257: ...3 2 1 1 Motor MSHPF bin clamp 2 Motor staple unit carriage 3 Motor stapler bin elevator 7564 Component locations 1257 ...

Page 1258: ...2 5 4 1 Sensor mailbox diverter 2 Sensor mailbox bin 1 paper present 3 Sensor mailbox transport 4 Sensor mailbox jam door 5 Sensor mailbox bin 1 full 6 Sensor mailbox bin 2 full 7 Sensor mailbox bin 2 paper present 7564 Component locations 1258 ...

Page 1259: ...Mailbox motors 2 1 1 Motor mailbox diverter 2 Motor mailbox transport 7564 Component locations 1259 ...

Page 1260: ...7564 1260 ...

Page 1261: ... separator pad 3 units 41X0928 300K Combo fuser and transfer module maintenance kit 115 V 41X0246 Fuser 115 V 41X0245 Transfer belt 41X0154 Transfer roller 41X0999 Pick roller and separator pad 3 units 41X0929 300K Combo fuser and transfer module maintenance kit 220 V 41X0247 Fuser 220 V 41X0245 Transfer belt 41X0154 Transfer roller 41X0999 Pick roller and separator pad 3 units 41X0930 300K Roller...

Page 1262: ...by improper handling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or d...

Page 1263: ...nner cover 2 Wipe the areas shown with a damp soft lint free cloth 1 White underside of the scanner cover 2 Scanner glass 3 Automatic document feeder ADF glass 4 White underside of the ADF cover 3 Close the scanner cover 7564 Maintenance 1263 ...

Page 1264: ...Emptying the hole punch box 1 Open door J 2 Remove and empty the hole punch box 7564 Maintenance 1264 ...

Page 1265: ...3 Insert the hole punch box 4 Close door J 7564 Maintenance 1265 ...

Page 1266: ...opt Refers to the number of units in an option Units FRU Refers to the number of units in a FRU Description A brief description of the part The following abbreviations are used in the parts catalog NS not shown in the Asm index column indicates that the part is procurable but is not shown in the illustration PP parts packet in the Description column indicates that the part is contained in a parts ...

Page 1267: ...Assembly 1 Covers 1 3 4 5 6 7 1 10 11 9 8 2 12 7564 Parts catalog 1267 ...

Page 1268: ... cover Column inner cover removal on page 632 5 41X0217 1 1 Column outer cover Column outer cover removal on page 629 6 41X0211 1 1 HPT attach cover 7 41X0210 1 1 Standard bin cover 8 41X0716 1 1 Stacking bail 9 41X0212 1 1 Static brush bin full actuator 10 41X0220 1 1 Front column upper cover Front column upper cover removal on page 649 11 41X0216 1 1 Left upper cover Left upper cover removal on ...

Page 1269: ...Assembly 2 Covers 2 2 1 3 5 6 4 10 9 8 13 12 7 11 7564 Parts catalog 1269 ...

Page 1270: ...oval on page 629 5 41X0070 1 1 Right cover bracket 6 41X0090 1 1 Vent cover Vent cover removal on page 628 7 40X9079 1 1 Audio speaker 8 41X0094 1 1 Lower front cover Lower front cover removal on page 664 9 41X0097 1 1 Door rod cover Door rod cover removal on page 656 10 41X0093 1 1 Inner lower cover Inner lower cover removal on page 650 11 41X0715 1 1 Inner upper cover Inner upper cover removal o...

Page 1271: ...Assembly 3 Covers 3 1 2 3 5 4 7 12 11 10 9 6 6 8 7564 Parts catalog 1271 ...

Page 1272: ... upper cover removal on page 732 4 41X0232 1 1 Scanner front cover 5 41X0229 1 1 Keyboard access cover 6 41X0780 2 1 Front door strap 7 41X0227 1 1 Front door Front door removal on page 651 8 41X0781 2 1 Support spring 9 41X0278 1 1 Cable cover 10 41X0230 1 1 Scanner left cover Flatbed scanner left cover removal on page 733 11 41X0233 1 1 Scanner left upper cover 12 41X0236 1 1 Scanner rear cover ...

Page 1273: ...Assembly 4 Control panel 3 4 2 5 6 7 8 1 7564 Parts catalog 1273 ...

Page 1274: ... plate XC8160 2 41X0544 1 1 Bezel 10 1 inch control panel 3 41X0052 1 1 Board 10 1 inch control panel 4 41X0224 1 1 Button kit 10 1 inch control panel Control panel button kit removal on page 646 5 41X0215 1 1 Support 10 1 inch control panel 6 41X0238 1 1 Control panel support cover 7 41X0222 1 1 Sensor proximity 8 41X0221 1 1 Proximity sensor cover 7564 Parts catalog 1274 ...

Page 1275: ...Assembly 5 Duplex 1 2 3 9 4 6 8 5 11 10 12 7 7564 Parts catalog 1275 ...

Page 1276: ... 4 41X0066 1 1 Front nip release arm 5 41X0072 1 1 Lower duplex sensor bracket 6 41X0446 1 1 Sensor duplex path 2 7 41X0446 1 1 Sensor duplex path 1 8 41X0071 1 1 Upper duplex sensor bracket 9 41X0065 1 1 Rear nip release arm 10 41X0098 1 1 Connector cover plastic Plastic connector cover removal on page 612 11 41X0105 1 1 Duplex Left door duplex and MPF removal on page 613 12 41X0122 1 1 Duplex up...

Page 1277: ...Assembly 6 Left door 1 2 3 12 10 13 11 15 14 16 18 19 20 22 7 8 9 21 17 5 6 4 7564 Parts catalog 1277 ...

Page 1278: ...n page 619 9 41X0119 1 1 MPF pick guide MPF pick guide removal on page 617 10 41X0124 1 1 Left door paper guide 11 41X0081 1 1 Left door front catch 12 41X0174 1 1 Left door support 13 41X0080 1 1 Left door rear catch 14 41X0101 1 1 Left door Left door duplex and MPF removal on page 613 15 41X0136 1 1 Left door release latch 16 41X0135 1 1 Duplex release latch Duplex release latch removal on page ...

Page 1279: ...Assembly 7 Feeder 1 3 4 5 6 7 9 8 2 7564 Parts catalog 1279 ...

Page 1280: ...er Paper feeder removal on page 665 3 41X0470 1 1 Sensor media out 4 41X0129 1 1 Paper tray guide 5 40X7911 1 1 Sensor media size 6 41X0175 1 1 Media tray 7 41X0470 1 1 Sensor media low 8 41X0067 1 1 Feeder bearing Paper feeder removal on page 665 9 41X0999 1 1 Pick roller and separator pad Pick roller removal on page 654 7564 Parts catalog 1280 ...

Page 1281: ...Assembly 8 Frame 6 1 2 4 3 5 7564 Parts catalog 1281 ...

Page 1282: ... 1 41X0074 1 1 Frame connector bracket 2 41X0131 1 1 Right handle 3 41X0991 1 1 Tray close rail right 4 41X0103 1 1 PC unit developer door Developer unit and photoconductor unit removal on page 646 5 41X0992 1 1 Tray close rail left 6 41X0130 1 1 Left handle 7564 Parts catalog 1282 ...

Page 1283: ...Assembly 9 Fuser 7564 Parts catalog 1283 ...

Page 1284: ...5 1 1 Fuser front loading guide 3 41X0248 1 1 Fuser 100 V Fuser removal on page 606 3 41X0246 1 1 Fuser 115 V Fuser removal on page 606 3 41X0247 1 1 Fuser 230 V Fuser removal on page 606 4 41X0126 1 1 Fuser rear loading guide 5 41X0127 1 1 Fuser alignment guide 6 41X0165 1 1 Sensor fuser temperature 7564 Parts catalog 1284 ...

Page 1285: ...Assembly 10 Electronics Front 3 1 6 2 5 4 8 7 7564 Parts catalog 1285 ...

Page 1286: ...61 2 41X0117 1 1 Toner cartridge guide 3 41X0954 1 1 Printhead fan Printhead fan removal on page 634 4 41X0162 1 1 Sensor door interlock Sensor door interlock removal on page 657 5 41X0162 1 1 Switch left door interlock 6 41X0141 1 1 Grounding plate 7 41X0973 1 1 Fan duct 8 41X0974 1 1 HVPS fan HVPS fan removal on page 658 7564 Parts catalog 1286 ...

Page 1287: ...Assembly 11 Electronics Rear 3 4 5 6 9 8 1 2 7 7564 Parts catalog 1287 ...

Page 1288: ... power input cable 4 41X0244 1 1 LVPS cage LVPS cage removal on page 681 5 41X0242 1 1 LVPS LVPS removal on page 679 6 41X0087 1 1 Controller board cover Controller board cover removal on page 671 7 41X0785 1 1 Weather station Weather station removal on page 683 8 41X0241 1 1 Charge roller HVPS Charge roller HVPS removal on page 673 9 41X0237 1 1 Controller board Controller board removal on page 6...

Page 1289: ...Assembly 12 Registration 1 3 5 4 6 11 2 7 8 9 10 7564 Parts catalog 1289 ...

Page 1290: ... gear Isolation roller gear removal on page 626 4 41X0155 1 1 Deskew roller 5 41X0156 1 1 Deskew pinch roller 6 41X0168 1 1 Isolation roller shaft 7 40X7779 1 1 Sensor deskew roller exit 8 41X0914 1 1 Sensor near narrow media 9 41X0914 1 1 Sensor narrow media 10 41X0914 1 1 Sensor deskew roller entry 11 41X0128 1 1 Deskew roller sensor guide Deskew roller sensor guide removal on page 610 7564 Part...

Page 1291: ...Assembly 13 Motors 1 2 7 5 6 4 3 7564 Parts catalog 1291 ...

Page 1292: ...te toner gear removal on page 694 4 41X0113 3 1 Toner add motor gearbox K C and M Toner add motor gearbox K C and M removal on page 686 4 41X0113 1 1 Toner add motor gearbox Y Toner add motor gearbox Y removal on page 687 5 41X0112 1 1 EP developer toner add gearbox EP developer toner add gearbox removal on page 689 6 41X0114 1 1 Motor black only retract 7 41X0115 1 1 MPF reference edge gearbox Re...

Page 1293: ...Assembly 14 Printhead 2 3 5 7 8 10 4 1 6 9 7564 Parts catalog 1293 ...

Page 1294: ...amp 4 41X0076 1 1 Printhead data cable 5 41X0240 1 1 Printhead adjustment parts pack 6 41X0144 1 1 Laser printhead Printhead removal on page 636 7 41X0132 1 1 Printhead post 8 41X0147 3 1 Developer PC unit CMY wiper rail Developer PC unit CMY wiper rail removal on page 668 9 41X0086 1 1 Developer roll power contact 10 41X0146 1 1 Developer PC unit K wiper rail Developer PC unit K wiper rail remova...

Page 1295: ...Assembly 15 Toner supply 10 3 5 1 2 6 4 4 7 8 9 11 11 11 4 7564 Parts catalog 1295 ...

Page 1296: ... Toner port retainer CMY 5 41X0150 1 1 Toner port retainer 6 41X0056 1 1 Toner supply actuator Toner supply actuator removal on page 696 7 41X0180 1 1 Toner add tube K Toner add tube removal on page 700 8 41X0178 1 1 Toner add tube M Toner add tube removal on page 700 9 41X0177 1 1 Toner add tube C Toner add tube removal on page 700 10 41X0179 1 1 Toner add tube Y Toner add tube removal on page 70...

Page 1297: ...Assembly 16 Redrive 1 3 2 7564 Parts catalog 1297 ...

Page 1298: ...m index P N Units mach Units FRU Description Removal procedure 1 41X0148 1 1 Redrive Redrive removal on page 619 2 41X0110 1 1 Redrive gear Redrive gear removal on page 621 3 41X0140 1 1 Motor redrive 7564 Parts catalog 1298 ...

Page 1299: ...Assembly 17 Transfer Front 1 2 3 4 5 6 5 8 9 10 11 11 7 12 7564 Parts catalog 1299 ...

Page 1300: ...ver 5 41X0161 2 1 Sensor auto alignment Sensor auto alignment removal on page 667 6 41X0160 1 1 Sensor TPS Sensor TPS removal on page 667 7 41X0181 1 1 TPS sensor wiper TPS sensor wiper removal on page 668 8 41X0118 1 1 Transfer belt left guide 9 41X0057 1 1 TPS wiper actuator 10 41X0079 1 1 Transfer roller housing 11 41X0171 2 1 Transfer roller carriage spring 12 41X0154 2 1 Transfer roller Trans...

Page 1301: ...Assembly 18 Transfer Rear 1 2 3 4 4 4 4 5 7564 Parts catalog 1301 ...

Page 1302: ...ts FRU Description Removal procedure 1 41X0137 1 1 Transfer roller front latch 2 41X0138 1 1 Transfer roller rear latch 3 41X0064 1 1 Transfer belt left bias arm 4 41X0062 4 1 Hold down arm 5 41X0063 1 1 Transfer belt right bias arm 7564 Parts catalog 1302 ...

Page 1303: ...Assembly 19 ADF 1 7564 Parts catalog 1303 ...

Page 1304: ...Assembly 19 ADF 1 Asm index P N Units mach Units FRU Description Removal procedure 1 41X0324 1 1 ADF 7564 Parts catalog 1304 ...

Page 1305: ...Assembly 20 ADF 2 7564 Parts catalog 1305 ...

Page 1306: ...e 713 2 41X0298 1 1 ADF rear cover ADF rear cover removal on page 711 3 41X0295 1 1 Paper bail 4 41X0304 1 1 Bin extension 5 41X0303 1 1 ADF bottom door ADF bottom door removal on page 714 6 41X0314 1 1 ADF pad 7 41X0297 1 1 ADF front cover ADF front cover removal on page 713 8 41X0277 1 1 Left lower cover 7564 Parts catalog 1306 ...

Page 1307: ...Assembly 21 ADF 3 7564 Parts catalog 1307 ...

Page 1308: ...e 3 41X0305 1 1 Float plate guide 4 41X0319 1 1 Float plate 5 41X0317 1 1 ADF front drive train ADF front drive train removal on page 717 6 41X0309 1 1 Deﬂector guide 7 41X0306 1 1 Input guide Input guide removal on page 727 8 41X0360 1 1 ADF separator roller and cover ADF separator roller removal on page 726 7564 Parts catalog 1308 ...

Page 1309: ...Assembly 22 ADF 4 7564 Parts catalog 1309 ...

Page 1310: ... 1 41X0296 1 1 CCDM cable ADF 2 41X0320 1 1 CCDM ADF 3 41X0322 1 1 Sensor ADF multi feed receiver 4 41X0316 1 1 ADF rear drive gears 5 41X0312 1 1 Motor ADF 6 41X0313 1 1 Motor calibration roller 7 41X0318 1 1 ADF controller board NS 41X0219 1 1 ADF cable pack 7564 Parts catalog 1310 ...

Page 1311: ...Assembly 23 ADF 5 7564 Parts catalog 1311 ...

Page 1312: ...41X0302 1 1 Top door 3 41X0310 1 1 Top door hinge retainer 4 41X0358 1 1 ADF pick roller ADF pick roller removal on page 710 5 40X7779 1 1 Sensor ADF gap detect 6 41X0359 1 1 ADF feed belt ADF feed belt removal on page 710 7 40X7779 1 1 Sensor ADF registration 8 41X0574 1 1 Sensor ADF multi feed transmitter 9 41X0579 1 1 Top door cover 7564 Parts catalog 1312 ...

Page 1313: ...Assembly 24 ADF 6 7564 Parts catalog 1313 ...

Page 1314: ...DF top door interlock 3 41X0570 1 1 Sensor ADF bottom door interlock 4 41X0294 1 1 Bottom interlock actuator Bottom interlock actuator removal on page 725 5 40X7776 1 1 Sensor ADF 2nd scan Sensor ADF 2nd scan removal on page 731 6 41X0576 1 1 Sensor ADF 1st scan 7 40X7779 1 1 Sensor ADF pick 8 41X0292 1 1 ADF media exit actuator 9 40X7778 1 1 Sensor ADF closed 7564 Parts catalog 1314 ...

Page 1315: ...Assembly 25 Flatbed scanner 1 7564 Parts catalog 1315 ...

Page 1316: ...Assembly 25 Flatbed scanner 1 Asm index P N Units mach Units FRU Description Removal procedure 1 41X0289 1 1 Flatbed scanner 7564 Parts catalog 1316 ...

Page 1317: ...Assembly 26 Flatbed scanner 2 3 4 5 6 7564 Parts catalog 1317 ...

Page 1318: ...X0275 1 1 Flatbed scanner top cover Flatbed scanner top cover removal on page 736 2 41X0281 1 1 Scanner frame latch 3 41X0261 1 1 Scanner support 4 41X0276 1 1 Board cover 5 41X0283 1 1 Flatbed scanner board Flatbed scanner board removal on page 742 6 41X0286 1 1 Hinge roller 7564 Parts catalog 1318 ...

Page 1319: ...Assembly 27 Flatbed scanner 3 1 2 5 6 7 3 4 7564 Parts catalog 1319 ...

Page 1320: ... Motor ﬂatbed scanner Motor ﬂatbed scanner removal on page 745 3 41X0279 1 1 Scanner gear 4 41X0290 1 1 Sensor ﬂatbed media length 5 41X0274 1 1 CCDM cable ﬂatbed 6 41X0284 1 1 Tensioner pulley Flatbed scanner tensioner pulley removal on page 749 7 41X0287 1 1 CCDM ﬂatbed Flatbed scanner CCDM removal on page 740 7564 Parts catalog 1320 ...

Page 1321: ...Assembly 28 550 sheet tray 1 2 7564 Parts catalog 1321 ...

Page 1322: ...Assembly 28 550 sheet tray Asm index P N Units opt Units FRU Description Removal procedure 1 41X0326 1 1 550 sheet tray 2 41X0175 1 1 550 sheet tray insert 7564 Parts catalog 1322 ...

Page 1323: ...Assembly 29 550 sheet tray Rear 7564 Parts catalog 1323 ...

Page 1324: ... 1 Motor 550 sheet tray pass through Motor 550 sheet tray pass through removal on page 762 2 41X0336 1 1 550 sheet tray interface cable 550 sheet tray interface cable removal on page 757 3 41X0331 1 1 550 sheet tray controller board 550 sheet tray controller board removal on page 757 7564 Parts catalog 1324 ...

Page 1325: ...Assembly 30 550 sheet tray Front 9 2 2 10 11 5 7 8 3 4 6 1 12 7564 Parts catalog 1325 ...

Page 1326: ...media size Sensor 550 sheet tray media size removal on page 752 6 41X0338 1 1 550 sheet tray media out sensor actuator Sensor 550 sheet tray media out removal on page 755 7 41X0470 1 1 Sensor 550 sheet tray media low Sensor 550 sheet tray media low removal on page 753 8 41X0470 1 1 Sensor 550 sheet tray pick roller index Sensor 550 sheet tray pick roller index removal on page 760 9 40X8541 1 1 550...

Page 1327: ...Assembly 31 2200 sheet tray 1 2 3 4 7564 Parts catalog 1327 ...

Page 1328: ... Units FRU Description Removal procedure 1 41X0329 1 1 2200 sheet tray base 2 41X0328 1 1 2200 sheet tray 3 41X0330 1 1 2200 sheet tray insert 2200 sheet tray insert removal on page 765 4 41X0999 1 1 Pick roller and separator pad 7564 Parts catalog 1328 ...

Page 1329: ...Assembly 32 2200 sheet tray Front 1 7 3 4 5 6 2 9 1 8 7564 Parts catalog 1329 ...

Page 1330: ...edia out sensor actuator 2200 sheet tray media out sensor actuator removal on page 777 5 41X0470 1 1 Sensor 2200 sheet tray pick roller index Sensor 2200 sheet tray pick roller index removal on page 775 6 41X0470 1 1 Sensor 2200 sheet tray media out Sensor 2200 sheet tray media out removal on page 774 7 40X7911 1 1 Sensor 2200 sheet tray media size Sensor 2200 sheet tray media size removal on page...

Page 1331: ...Assembly 33 2200 sheet tray Rear 7564 Parts catalog 1331 ...

Page 1332: ... 1 1 2200 sheet tray interface cable 2200 sheet tray interface cable removal on page 769 2 41X0332 1 1 2200 sheet tray controller board 2200 sheet tray controller board removal on page 768 3 41X0351 1 1 2200 sheet tray elevator gears 2200 sheet tray elevator gears removal on page 771 7564 Parts catalog 1332 ...

Page 1333: ...Assembly 34 Caster base 2 3 3 3 2 1 7564 Parts catalog 1333 ...

Page 1334: ...Units FRU Description Removal procedure 1 41X0762 1 1 Caster base 2 41X0774 2 1 Caster base locking caster Locking caster removal on page 781 3 41X0775 2 1 Caster base non locking caster Non locking caster removal on page 784 7564 Parts catalog 1334 ...

Page 1335: ...or cables parts pack Waste toner motor cable Fuser transfer belt motor cable Developers drive motor cable Drums drive motor cable Printhead fan extension cable HVPS fan extension cable NS 41X0892 1 1 HVPS cables parts pack Charge roller HVPS cable Wiper printhead mirror motor cable Main HVPS cable NS 41X0893 1 1 LVPS cables parts kit AC power cable LVPS controller board cable Fuser power cable NS ...

Page 1336: ...able MFP LCD cable USB cable Speaker extension cable Headphone cable MFP Keyboard USB cable NS 41X0896 1 1 Options interface cables parts kit Input option cable Output option cable SFP Output option cable MFP NS 41X0950 1 1 Optional tray cables parts pack Separator motor cable Paper feeder extension cable Paper feeder cable 7564 Parts catalog 1336 ...

Page 1337: ...V Combo fuser and transfer module includes Fuser Transfer belt Transfer roller 3 pick rollers 3 separator pads NS 41X0929 1 1 Maintenance kit 300K 220 V Combo fuser and transfer module includes Fuser Transfer belt Transfer roller 3 pick rollers 3 separator pads NS 41X0930 1 1 Maintenance kit 300K Roller includes Transfer roller 3 pick rollers 3 separator pads NS 41X0931 1 1 Maintenance kit 200K AD...

Page 1338: ...7564 Parts catalog 1338 ...

Page 1339: ...ltage Taiwan NS 40X3609 1 1 Power cord 100 V Japan NS 40X1792 1 1 Power cord high voltage Korea NS 40X0271 1 1 Power cord high voltage Hong Kong Singapore Malaysia Pakistan Sri Lanka Myanmar Brunei Bangladesh NS 40X0279 1 1 Power cord high voltage Philippines Thailand NS 40X1767 1 1 Power cord 100 V Indonesia Vietnam Cambodia Laos NS 40X1773 1 1 Power cord high voltage Nepal Bhutan NS 40X1767 1 1 ...

Page 1340: ...0275 1 1 Power cord high voltage Israel NS 40X1773 1 1 Power cord high voltage South Africa South Africa Namibia Lesotho Botswana Afghanistan NS 40X1772 1 1 Power cord high voltage Switzerland NS 40X3141 1 1 Power cord high voltage Turkey Russia CIS 7564 Parts catalog 1340 ...

Page 1341: ... NS 41X0357 1 1 Surge Protective Device LV NS 41X0370 1 1 Surge Protective Device HV NS 40X1367 1 1 Parallel Cable 10 ft NS 40X1368 1 1 USB 2 0 Cable 2 m NS 40X8671 1 1 Removable Hard Disk Kit NS 40X8737 1 1 RFID Authentication Device NS 40X9879 1 1 Contact Authentication Device NS 40X7854 1 1 Fax Card NS 41X0023 1 1 MarkNet N8360 Wireless Network Card NS 40X7445 1 1 DDR3 RAM 2GB NS 40X7567 1 1 DD...

Page 1342: ...7564 Parts catalog 1342 ...

Page 1343: ...Assembly 39 Staple ﬁnisher option 1 7564 Parts catalog 1343 ...

Page 1344: ...Assembly 39 Staple ﬁnisher option Asm index P N Units opt Units FRU Description Removal procedure 1 41X0747 1 1 Staple ﬁnisher option 7564 Parts catalog 1344 ...

Page 1345: ...Assembly 40 Staple ﬁnisher Covers 8 3 4 5 1 2 1 1 6 7 7564 Parts catalog 1345 ...

Page 1346: ...al on page 787 4 41X0744 1 1 Staple ﬁnisher front cover Staple ﬁnisher front cover removal on page 787 5 41X0745 1 1 Staple ﬁnisher lock assembly Staple ﬁnisher lock assembly removal on page 791 6 41X0498 1 1 Staple ﬁnisher jam access door Staple ﬁnisher jam access door removal on page 791 7 41X0507 1 1 Staple ﬁnisher tamper top cover Staple ﬁnisher tamper top cover removal on page 824 8 41X0748 1...

Page 1347: ...Assembly 41 Staple ﬁnisher Front 4 3 2 5 6 7 8 9 10 7564 Parts catalog 1347 ...

Page 1348: ...it gears removal on page 817 5 41X0512 1 1 Staple ﬁnisher transport gears Staple ﬁnisher transport gears removal on page 812 6 41X0513 1 1 Staple ﬁnisher aligner paddle gears Staple ﬁnisher aligner paddle gears removal on page 814 7 40X7301 1 1 Sensor staple ﬁnisher aligner paddle Staple ﬁnisher aligner paddle gears removal on page 814 8 40X7301 1 1 Sensor staple ﬁnisher upper exit roller Sensor s...

Page 1349: ...Assembly 42 Staple ﬁnisher Electrical 6 1 2 4 3 5 7564 Parts catalog 1349 ...

Page 1350: ... Staple ﬁnisher staple cartridge door switch Staple ﬁnisher staple cartridge door switch removal on page 794 4 41X0496 1 1 Staple ﬁnisher controller board Staple ﬁnisher controller board removal on page 790 5 41X0504 1 1 Sensor staple ﬁnisher rear lower bin full Sensor staple ﬁnisher lower bin full removal on page 796 6 41X0501 1 1 Staple ﬁnisher staple unit Staple ﬁnisher staple unit removal on p...

Page 1351: ...Assembly 43 Staple ﬁnisher Rear 1 2 3 5 6 4 7 7564 Parts catalog 1351 ...

Page 1352: ...e ﬁnisher stack clamp removal on page 808 4 41X0784 1 1 Staple ﬁnisher rear upper exit roller position gears Staple ﬁnisher rear upper position exit roller gears removal on page 800 5 41X0502 1 1 Staple ﬁnisher stack clamp solenoid Staple ﬁnisher stack clamp solenoid removal on page 810 6 40X8256 1 1 Motor staple ﬁnisher upper exit roller Motor staple ﬁnisher upper exit roller removal on page 799 ...

Page 1353: ...Assembly 44 Staple ﬁnisher Tamper 1 2 2 3 3 4 5 6 7 8 9 11 10 7564 Parts catalog 1353 ...

Page 1354: ...sher front tamper belt Staple ﬁnisher tamper belts removal on page 827 6 40X8211 1 1 Motor staple ﬁnisher rear tamper Motor staple ﬁnisher tamper removal on page 825 7 40X8211 1 7 Motor staple ﬁnisher front tamper Motor staple ﬁnisher tamper removal on page 825 8 40X7301 1 1 Sensor staple ﬁnisher rear tamper home Sensor staple ﬁnisher tamper position removal on page 825 9 40X7301 1 1 Sensor staple...

Page 1355: ...Assembly 45 Staple ﬁnisher Transport 4 5 6 6 7 8 1 3 2 7564 Parts catalog 1355 ...

Page 1356: ...Staple ﬁnisher aligner paddle and upper paper guide removal on page 838 4 41X0517 1 1 Staple ﬁnisher compiler feed roller Staple ﬁnisher compiler feed roller removal on page 834 5 41X0525 1 1 Staple ﬁnisher compiler paper guide Staple ﬁnisher compiler paper guide removal on page 836 6 41X0526 2 1 Staple ﬁnisher compiler feed idler Staple ﬁnisher compiler feed idler removal on page 837 7 41X0527 1 ...

Page 1357: ...Assembly 46 Staple ﬁnisher Bottom 7564 Parts catalog 1357 ...

Page 1358: ...le ﬁnisher transport Motor staple ﬁnisher transport removal on page 859 6 41X0523 1 1 Staple ﬁnisher decurl paddle Staple ﬁnisher decurl assembly removal on page 861 7 40X8745 1 1 Sensor staple ﬁnisher staple unit paper present Sensor staple ﬁnisher staple unit paper present removal on page 862 8 40X7301 1 1 Sensor staple ﬁnisher decurl Sensor staple ﬁnisher decurl removal on page 863 9 40X8745 1 ...

Page 1359: ...Assembly 47 Mailbox 1 M1 M2 1 7564 Parts catalog 1359 ...

Page 1360: ...Assembly 47 Mailbox 1 Asm index P N Units mach Units FRU Description Removal procedure 1 41X0707 1 1 Optional 2 bin mailbox 7564 Parts catalog 1360 ...

Page 1361: ...Assembly 48 Mailbox 2 7564 Parts catalog 1361 ...

Page 1362: ... 1 1 Mailbox jam door Mailbox jam door removal on page 1204 3 41X0721 1 1 Mailbox rear cover Mailbox rear cover removal on page 1206 4 41X0722 1 1 Mailbox bottom cover Mailbox bottom cover removal on page 1213 5 41X0698 2 1 Mailbox bail Mailbox bail removal on page 1203 6 41X0695 1 1 Mailbox front cover Mailbox front cover removal on page 1204 7564 Parts catalog 1362 ...

Page 1363: ...Assembly 49 Mailbox 3 7564 Parts catalog 1363 ...

Page 1364: ...nsport removal on page 1228 4 41X0723 1 1 Mailbox interface cable Mailbox interface cable removal on page 1210 5 41X0709 1 1 Sensor mailbox jam door Sensor mailbox jam door removal on page 1209 6 41X0703 1 1 Motor mailbox transport Motor mailbox transport removal on page 1208 7 41X0701 1 1 Sensor mailbox bin 1 full Sensor mailbox bin 1 full removal on page 1219 8 41X0701 1 1 Sensor mailbox bin 2 f...

Page 1365: ...Assembly 50 Mailbox 4 1 2 3 4 6 7 8 9 5 7564 Parts catalog 1365 ...

Page 1366: ...ull sensor ﬂag removal on page 1223 4 41X0724 1 1 Sensor mailbox bin 1 paper present Sensor mailbox bin 1 paper present removal on page 1226 5 41X0725 1 1 Bin light board Bin light board removal on page 1227 6 41X0726 1 1 Mailbox latch Mailbox latch removal on page 1211 7 40X8256 1 1 Motor mailbox diverter Motor mailbox diverter removal on page 1205 8 41X0709 1 1 Sensor mailbox diverter home Senso...

Page 1367: ...Assembly 51 Mailbox 5 7564 Parts catalog 1367 ...

Page 1368: ...ox pulley gear bin 1 Mailbox bin 1 pulley gear removal on page 1232 4 41X0628 1 1 Mailbox pulley gear bin 2 Mailbox bin 2 pulley gear removal on page 1230 5 41X0628 1 1 Mailbox pulley gear bin 2 Mailbox bin 2 pulley gear removal on page 1230 6 40X8249 1 1 Mailbox drive belt bin 1 Mailbox drive belt removal on page 1221 7 40X8249 1 1 Mailbox drive belt bin 2 Mailbox drive belt removal on page 1221 ...

Page 1369: ...Assembly 52 HPT 1 7564 Parts catalog 1369 ...

Page 1370: ...Assembly 52 HPT 1 Asm index P N Units mach Units FRU Description Removal procedure 1 41X0708 1 1 HPT 7564 Parts catalog 1370 ...

Page 1371: ...Assembly 53 HPT 2 7564 Parts catalog 1371 ...

Page 1372: ...X0677 1 1 HPT hole punch unit cover Hole punch unit cover removal on page 873 4 41X0731 1 1 HPT door hinge covers 5 41X0934 5 5 HPT transport idler roller HPT transport idler roller removal on page 885 6 41X0673 1 1 HPT front cover HPT front cover removal on page 866 7 41X0675 1 1 HPT front inner cover HPT front cover removal on page 866 8 41X0676 1 1 HPT lock HPT lock removal on page 888 7564 Par...

Page 1373: ...Assembly 54 HPT 3 7564 Parts catalog 1373 ...

Page 1374: ... 1 1 HPT fan HPT fan removal on page 870 2 41X0679 1 1 HPT controller board HPT controller board removal on page 870 3 41X0681 1 1 HPT autoconnect cable HPT autoconnect cable removal on page 891 4 41X0709 1 1 Sensor HPT jam cover Sensor HPT jam cover removal on page 867 7564 Parts catalog 1374 ...

Page 1375: ...Assembly 55 HPT 4 7564 Parts catalog 1375 ...

Page 1376: ...t gears Hole punch unit gears removal on page 875 5 41X0803 1 1 Motor HPT hole punch unit Motor hole punch unit removal on page 874 6 41X0709 1 1 Sensor HPT hole punch unit Sensor hole punch unit removal on page 876 7 41X0803 1 1 Motor HPT transport Motor HPT transport removal on page 879 8 41X0749 1 1 HPT transport drive gear HPT transport gears removal on page 881 9 41X0628 1 1 HPT transport gea...

Page 1377: ...Assembly 56 HPT 5 7564 Parts catalog 1377 ...

Page 1378: ...ts HPT front transport belt gear removal on page 868 3 41X0652 2 1 HPT transport belt gears HPT front transport belt gear removal on page 868 4 41X0739 3 3 HPT alignment rollers HPT alignment rollers removal on page 899 5 41X0688 1 1 Sensor HPT transport Sensor HPT transport removal on page 895 6 41X0688 1 1 Sensor HPU entrance Sensor HPU entrance removal on page 897 7564 Parts catalog 1378 ...

Page 1379: ...Assembly 57 MSHPF covers 1 1 2 3 4 5 6 7 8 15 9 10 12 11 13 14 7564 Parts catalog 1379 ...

Page 1380: ...X0588 1 1 MSHPF bottom right cover MSHPF bottom right cover removal on page 923 8 41X0587 1 1 MSHPF right frame cover MSHPF right frame cover removal on page 927 9 41X0682 1 1 MSHPF door hinge MSHPF door hinge removal on page 915 10 41X0682 1 1 MSHPF door hinge MSHPF door hinge removal on page 915 11 41X0583 1 1 MSHPF staple cartridge door MSHPF staple cartridge door removal on page 919 12 41X0682...

Page 1381: ...Assembly 58 MSHPF covers 2 7564 Parts catalog 1381 ...

Page 1382: ...left cover MSHPF front left cover removal on page 916 2 41X0586 1 1 MSHPF bottom left cover MSHPF bottom left cover removal on page 911 3 41X0592 1 1 MSHPF controller board cover MSHPF controller board cover removal on page 930 4 41X0590 1 1 MSHPF rear cover MSHPF rear cover removal on page 931 7564 Parts catalog 1382 ...

Page 1383: ...Assembly 59 MSHPF electronics 2 4 6 3 5 7 8 1 7564 Parts catalog 1383 ...

Page 1384: ...e 933 3 41X0638 1 1 MSHPF power supply cable 4 41X0805 1 1 Mid transport mailbox interface cable Mid transport mailbox interface cable removal on page 1008 5 41X0806 1 1 Mid transport HPT interface cable Mid transport HPT interface cable removal on page 1006 6 41X0598 1 1 MSHPF controller board MSHPF controller board removal on page 937 7 41X0637 1 1 Mid transport interface board cable 8 41X0636 1...

Page 1385: ...Assembly 60 MSHPF mid transport drive 2 1 3 8 12 7 6 5 10 13 11 9 4 7564 Parts catalog 1385 ...

Page 1386: ...moval on page 1001 6 41X0628 1 1 Mid transport pulley gear Mid transport pulley gears removal on page 998 7 41X0628 1 1 Mid transport pulley gear Mid transport pulley gears removal on page 998 8 41X0628 1 1 Mid transport pulley gear Mid transport pulley gears removal on page 998 9 41X0630 1 1 Hole punch box belt Hole punch box belt removal on page 966 10 41X0628 1 1 Mid transport pulley gear Mid t...

Page 1387: ...Assembly 61 MSHPF mid transport paper path 6 1 4 3 1 2 9 5 7 8 7564 Parts catalog 1387 ...

Page 1388: ...dard bin exit Sensor MSHPF standard bin exit removal on page 1061 4 41X0709 1 1 Sensor door N interlock Sensor door N interlock removal on page 1064 5 41X0622 1 1 Staging diverter Staging diverter removal on page 1099 6 41X0385 1 1 Sensor staging outer transport 1 Sensor staging outer transport 1 removal on page 1073 7 41X0385 1 1 Sensor staging entrance Sensor staging entrance removal on page 107...

Page 1389: ...Assembly 62 MSHPF offset drive 2 1 3 4 7564 Parts catalog 1389 ...

Page 1390: ...val procedure 1 41X0617 1 1 Offset assembly Offset assembly removal on page 1024 2 41X0709 1 1 Sensor offset roller Sensor offset roller removal on page 1019 3 41X0932 1 1 MSHPF standard bin bail 4 41X0797 1 1 Motor offset Offset assembly removal on page 1024 7564 Parts catalog 1390 ...

Page 1391: ...Assembly 63 MSHPF standard bin 1 8 7 5 6 3 4 2 1 7564 Parts catalog 1391 ...

Page 1392: ...er present removal on page 1014 3 41X0644 1 1 Standard bin elevator gear 4 41X0614 1 1 Standard bin elevator belt holder 5 41X0642 1 1 Standard bin elevator pulley gear 6 41X0810 1 1 Standard bin elevator belt 7 41X0642 1 1 Standard bin elevator pulley gear 8 41X0802 1 1 Sensor standard bin stack upper limit transmitter Sensor standard bin stack upper limit removal on page 1011 7564 Parts catalog ...

Page 1393: ...Assembly 64 MSHPF standard bin 2 4 3 5 7 8 9 6 2 1 7564 Parts catalog 1393 ...

Page 1394: ...er guide removal on page 1094 3 41X0614 1 1 Standard bin elevator belt holder 4 41X0709 1 1 Sensor standard bin lower limit 5 41X0642 1 1 Standard bin elevator pulley gear 6 41X0810 1 1 Standard bin elevator belt 7 41X0642 1 1 Standard bin elevator pulley gear 8 41X0802 1 1 Sensor standard bin stack upper limit receiver Sensor standard bin stack upper limit removal on page 1011 9 41X0644 1 1 Stand...

Page 1395: ...Assembly 65 MSHPF transport roller and hole punch box 1 2 4 5 6 8 7 10 11 3 9 9 7564 Parts catalog 1395 ...

Page 1396: ...sport roller 3 7 41X0624 1 1 Hole punch box 8 41X0385 1 1 Sensor staging outer transport 2 Sensor hole punch box full receiver removal on page 1038 9 41X0601 1 1 Sensor hole punch box full receiver Sensor hole punch box full receiver removal on page 1038 9 41X0601 1 1 Sensor hole punch box full transmitter Sensor hole punch box full transmitter removal on page 1043 10 41X0798 1 1 Sensor hole punch...

Page 1397: ...Assembly 66 MSHPF staging drive 4 5 3 16 6 16 11 8 9 10 1 2 7 12 14 13 15 16 7564 Parts catalog 1397 ...

Page 1398: ...3 1 1 Compiler entrance belt tensioner Compiler entrance belt tensioner removal on page 964 8 41X0628 1 1 Staging inner transport pulley gear 9 41X0628 1 1 Staging compiler entrance pulley gear 10 41X0811 1 1 Staging inner transport belt Staging transport belts removal on page 990 11 41X0628 1 1 Staging inner transport pulley gear 12 41X0612 1 1 Motor staging inner transport Motor staging inner tr...

Page 1399: ...Assembly 67 MSHPF staging paper path 1 5 7 8 9 10 3 4 2 6 11 7564 Parts catalog 1399 ...

Page 1400: ...ing inner transport 2 removal on page 1183 4 41X0807 1 1 Staging lower inner transport roller Staging inner transport roller removal on page 1096 5 41X0611 1 1 Standard bin elevator drive Standard bin elevator drive removal on page 1012 6 41X0803 1 1 Motor standard bin elevator Motor standard bin elevator removal on page 1013 7 41X0607 1 1 Door J6 8 41X0606 1 1 Door J5 9 41X0605 1 1 Door J4 10 41X...

Page 1401: ...Assembly 68 MSHPF compiler 1 2 4 5 6 7 8 9 9 10 11 12 13 14 15 1 9 9 16 3 11 7564 Parts catalog 1401 ...

Page 1402: ...mpiler interface board removal on page 1132 8 41X0667 1 1 Compiler entrance guide Compiler entrance guide removal on page 1145 9 41X0670 1 1 Compiler gear parts pack Compiler gears removal on page 1149 10 41X0649 1 1 Compiler paddle and exit drive Compiler paddle and exit drive removal on page 1140 11 41X0650 2 1 Compiler exit roller Compiler exit roller removal on page 1142 12 41X0798 1 1 Sensor ...

Page 1403: ...Assembly 69 MSHPF compiler 2 2 3 4 2 5 6 1 7564 Parts catalog 1403 ...

Page 1404: ... tray MSHPF compiler tray removal on page 1153 2 41X0794 1 1 MSHPF compiler tray gear 3 41X0709 1 1 Sensor MSHPF bin clamp 4 40X8213 1 1 Motor MSHPF bin clamp 5 40X7779 1 1 Sensor MSHPF compiler paper present Sensor compiler paper present removal on page 1156 6 41X0795 1 1 MSHPF compiler tray cable 7564 Parts catalog 1404 ...

Page 1405: ...Assembly 70 MSHPF tamper 2 1 3 8 4 5 5 6 9 7 7564 Parts catalog 1405 ...

Page 1406: ... removal on page 1125 4 41X0798 1 1 Sensor MSHPF rear tamper Sensor MSHPF tamper removal on page 1127 5 41X0663 1 1 MSHPF tamper MSHPF tampers removal on page 1128 6 41X0798 1 1 Sensor MSHPF front tamper Sensor MSHPF tamper removal on page 1127 7 41X0661 1 1 MSHPF tamper belt MSHPF tamper belt removal on page 1125 8 41X0664 1 1 MSHPF tamper pulley gear MSHPF tamper pulley gear removal on page 1126...

Page 1407: ...Assembly 71 MSHPF carriage transport 10 11 7 8 9 1 2 3 4 5 6 7564 Parts catalog 1407 ...

Page 1408: ...cable removal on page 958 5 41X0691 1 1 Motor staple unit carriage Motor staple unit carriage removal on page 1167 6 41X0796 1 1 Staple unit carriage gear 7 41X0658 1 1 Staple carriage belt Staple unit carriage belt removal on page 1167 8 41X0709 1 1 Sensor staple unit position Sensor MSHPF staple unit position removal on page 947 9 40X7779 1 1 Sensor MSHPF staple unit paper present Sensor MSHPF s...

Page 1409: ...Assembly 72 MSHPF door interlock 1 3 2 7564 Parts catalog 1409 ...

Page 1410: ...on Removal procedure 1 41X0709 1 1 Sensor MSHPF door interlock Sensor MSHPF door interlock removal on page 961 2 41X0672 1 1 Door interlock cable 3 41X0660 1 1 Switch MSHPF cartridge door interlock Switch MSHPF cartridge door interlock removal on page 940 7564 Parts catalog 1410 ...

Page 1411: ...Assembly 73 MSHPF stapler bin 1 1 5 4 3 3 2 6 7 8 7564 Parts catalog 1411 ...

Page 1412: ...tor pulley gear 4 41X0641 1 1 Stapler bin elevator belt 5 41X0614 1 1 Stapler bin elevator belt holder 6 41X0709 1 1 Sensor stapler bin lower limit Sensor stapler bin lower limit removal on page 942 7 41X0709 1 1 Sensor cartridge loading position Sensor cartridge loading position removal on page 942 8 41X0802 1 1 Sensor stapler bin stack upper limit transmitter Sensor stapler bin stack upper limit...

Page 1413: ...Assembly 74 MSHPF stapler bin 2 1 2 5 3 4 7564 Parts catalog 1413 ...

Page 1414: ...bin paper present 3 41X0799 1 1 Stapler bin lower exit roller belt Stapler bin lower exit roller belt removal on page 1144 4 41X0652 1 1 Stapler bin lower exit roller pulley gear Stapler bin lower exit roller pulley gear removal on page 1145 5 41X0651 1 1 Stapler bin lower exit roller Stapler bin lower exit roller removal on page 1158 7564 Parts catalog 1414 ...

Page 1415: ...Assembly 75 MSHPF stapler bin 3 2 8 3 4 7 1 4 5 6 7564 Parts catalog 1415 ...

Page 1416: ...in stack upper limit removal on page 962 3 41X0614 1 1 Stapler bin elevator belt holder 4 41X0642 2 1 Stapler bin elevator pulley gear 5 41X0800 1 1 Stapler bin elevator drive Stapler bin elevator drive removal on page 1163 6 41X0803 1 1 Motor stapler bin elevator Motor stapler bin elevator removal on page 1160 7 41X0641 1 1 Stapler bin elevator belt 8 41X0644 1 1 Stapler bin gear 7564 Parts catal...

Page 1417: ...Assembly 76 MSHPF cabinet 3 1 1 3 4 4 5 5 7 7 8 8 2 6 7564 Parts catalog 1417 ...

Page 1418: ...emoval on page 1193 4 41X0942 2 1 Cabinet right wheels Cabinet right wheel removal on page 1187 5 41X0943 2 1 Cabinet left wheels Cabinet left wheel removal on page 1188 6 41X0944 1 1 Cabinet door Cabinet door removal on page 1184 7 41X0682 2 1 Cabinet door hinge Cabinet door hinge removal on page 1185 8 41X0941 2 1 Cabinet side covers Cabinet lower covers removal on page 1193 NS 41X0945 1 1 Cabin...

Page 1419: ...ard bin and exit cables NS 41X0657 1 1 Parts pack MSHPF stapler bin cables NS 41X0665 1 1 Parts pack MSHPF tamper and compiler tray cables NS 41X0728 1 1 Parts pack mailbox cables NS 41X0735 1 1 Parts pack HPT cables NS 41X0946 1 1 Parts pack MSHPF stand brackets NS 41X0948 1 1 Parts pack MSHPF stand screws NS 41X0981 1 1 Parts pack MSHPF screws 7564 Parts catalog 1419 ...

Page 1420: ...7564 1420 ...

Page 1421: ...sted in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is au...

Page 1422: ...y usage is the sum of each mode s energy usage Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any options then leave enough room for them also It is important to Set up the printer near a properly grounded and easily accessible electrical outlet with correct voltage and current capability Make s...

Page 1423: ... Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 55 mono 56 color Two sided 57 mono 57 color Scanning 56 CX825 55 CX860 Copying 58 mono 59 color Ready 16 CX825 14 CX860 Values are subject to change See www lexmark com for current values Temperature information Ambient operating temperature 10 to 32 2 C 50 to 90 F Shipping temperature 40 to 43 3 C 40 t...

Page 1424: ...Storage temperature and relative humidity 40 to 43 3 C 40 to 110 F 8 to 80 RH 7564 Appendix A Printer speciﬁcations 1424 ...

Page 1425: ...l Card RS 232C Serial Card Input output conﬁgurations and capacities Input sources Printer model Number of standard trays Maximum number of optional trays Maximum number of trays CX820de 2 4 6 CX820dtfe 4 4 6 CX825de CX860de 2 4 6 CX825dte CX860dte 4 4 6 CX825dtfe CX860dtfe 2 4 6 Maximum of four optional trays are supported at one time Input capacities Printer model 550 sheet trays Multipurpose fe...

Page 1426: ...00 300 N A N A 1 Only one output option can be installed 2 This requires installation of MSHPF Input capacity by paper and source Source Paper Stack height Approximate reference capacity 550 sheet trayb Plain papera 59 mm 2 32 in 550 sheets 75 g m2 Labels 236 mm 9 29 in 200 labels Note Capacity varies with label material and construction Optional 2200 sheet trayb Plain papera 236 mm 9 29 in 2200 s...

Page 1427: ... subject to media speciﬁcations and printer operating environment Output capacity by paper and source Source Paper Stack height Approximate reference capacity Standard bina b Plain papera 68 mm 2 68 in 550 sheets 75 g m2 Labels 68 mm 2 68 in 200 labels Note Capacity varies with label material and construction Envelopes 68 mm 2 68 in 50 envelopes 75 g m2 a 20 lb xerographic paper at ambient environ...

Page 1428: ...stapled sheets 40 mm 1 57 in 300 sheets 75 g m2 a 20 lb xerographic paper at ambient environment b Capacity may vary and is subject to media speciﬁcations and printer operating environment Physical speciﬁcations input options Item Height Width Depth 550 sheet tray installed 120 mm 4 72 in 558 8 mm 22 in 522 4 mm 20 6 in 2200 sheet tray installed 359 mm 14 13 in 558 8 mm 22 in 522 4 mm 20 6 in Outp...

Page 1429: ...tegrity If a hardware failure is detected then it is reported to the printer If the POR sequence cannot be completed successfully then the printer may post an error message identifying that service may be needed Print cycle operation Print engine layout 1 Toner cartridges K M C Y 2 Transfer belt 7564 Appendix C Theory of operation 1429 ...

Page 1430: ...3 Printhead 4 Imaging unit 5 Developer unit 6 Photoconductor unit 7 Second transfer roller 8 Fuser 9 First transfer roller Print cycle Flowchart 7564 Appendix C Theory of operation 1430 ...

Page 1431: ...ative electrical charge is applied by the charge roller to the surface of the photoconductor drum The photoconductive properties of the surface material allow it to hold the charge as long as it is not exposed to light 7564 Appendix C Theory of operation 1431 ...

Page 1432: ...ntacts the surface of the photoconductor drum The light turns on or off coinciding with the digital latent image The light causes areas of the photoconductor drum surface to lose charge resulting in a relative opposite polarity 7564 Appendix C Theory of operation 1432 ...

Page 1433: ...ers The developer unit applies the toner from the toner cartridge to the photoconductor drum The difference in charge causes the toner particles to attract to the photoconductor drum areas which are exposed to light 7564 Appendix C Theory of operation 1433 ...

Page 1434: ...t The developed image transfers from the photoconductor drum to the transfer belt Due to relative opposite polarities the transfer belt pressed against the photoconductor drum attracts the toner onto its surface 7564 Appendix C Theory of operation 1434 ...

Page 1435: ...rush roller The brush roller and the cleaning blade remove the toner residue from the photoconductor drum The cycle charge expose develop ﬁrst transfer clean repeats until the whole image is transferred to the transfer belt 7564 Appendix C Theory of operation 1435 ...

Page 1436: ... transfer roller The whole image from the transfer belt is transferred again this time onto the paper The paper which is pressed between the transfer belt and transfer roller attracts the toner to its surface 7564 Appendix C Theory of operation 1436 ...

Page 1437: ...event contamination on the next image a cleaning blade scrapes off the toner from the transfer belt surface Waste toner from the transfer belt and photoconductor drum is transported to the waste toner bottle The cycle ﬁrst transfer second transfer clean repeats for the succeeding print jobs 7564 Appendix C Theory of operation 1437 ...

Page 1438: ...ntly bonded to the surface For the ﬁnal part of printing the paper is transported to the fuser where heat and pressure are applied to it As a result the toner particles melt and permanently fuse with the paper completing the print process The print cycle repeats for the succeeding pages 7564 Appendix C Theory of operation 1438 ...

Page 1439: ... add 6 Motor M toner add 7 Motor C toner add 8 Motor Y toner add Toner cartridges supply fresh toner to the developer units Inside the cartridges the toner is agitated by paddles so that it is properly delivered to the developer unit A motor drives the paddle in each toner cartridge 7564 Appendix C Theory of operation 1439 ...

Page 1440: ...ner from the toner cartridge Inside the developer unit the toner is circulated by rotating augers so that it is evenly distributed The developer roller also rotates to apply the toner particles to the photoconductor drum The C M and Y developer rollers and augers are driven by a motor The K developer roller and augers are driven by a separate motor 7564 Appendix C Theory of operation 1440 ...

Page 1441: ...uctors The photoconductor drum rotates during the print cycle charge expose develop ﬁrst transfer clean An auger for each photoconductor drum transfers the residual toner to the waste toner bottle The C M and Y photoconductor drums and augers are driven by a motor The K photoconductor drum and auger are driven by a separate motor 7564 Appendix C Theory of operation 1441 ...

Page 1442: ...ith the transfer belt For colorless printing the C M and Y ﬁrst transfer rollers inside the transfer belt retract to move away from the C M and Y photoconductor drums As a result image transfer only occurs on the K photoconductor drum The motor black only retract controls the positions of the ﬁrst transfer rollers 7564 Appendix C Theory of operation 1442 ...

Page 1443: ...e from the photoconductor drums and transfer belt are removed by cleaners and then transferred to the waste toner bottle Inside the waste toner bottle augers uniformly collect the toner to maximize the container capacity The motor transfer belt drives the augers inside the waste toner bottle 7564 Appendix C Theory of operation 1443 ...

Page 1444: ...ontamination At the same time the sensor TPS and the sensors auto alignment are also cleaned Note TPS stands for toner patch sensing The sensor TPS detects the toner density of individual toners on the belt The sensor auto alignment checks if the different colors are aligned with each other The motor printhead wiper drives the wipers and TPS mechanism 7564 Appendix C Theory of operation 1444 ...

Page 1445: ...Printer operation Printer sections 1 2 3 4 5 6 7 8 9 1 Bin 2 Toner supply 3 Transfer belt 4 Imaging assembly 5 Printhead 6 Tray 1 7 MPF 8 Fuser 9 Paper path 7564 Appendix C Theory of operation 1445 ...

Page 1446: ... pass through roller 9 Tray 1 pick roller Paper from tray 1 is picked and fed by the tray pick roller to the isolation roller For MPF print jobs the paper is picked and fed by the pick roller to the MPF pass through roller before it goes to the isolation roller The isolation roller transports the paper to the deskew roller where skew correction is performed 7564 Appendix C Theory of operation 1446...

Page 1447: ...done the paper is ejected out of the printer by the exit rollers Duplex print job 2 2 1 3 1 Duplex exit roller 2 Duplex path rollers 3 Isolation roller After the ﬁrst side is printed the paper is diverted to the top of the duplex exit roller The duplex path opens and then the paper reverses direction to get its opposite page printed The paper travels along the duplex path rollers until it reenters...

Page 1448: ...user buckle Detects buckled paper at the fuser area Once the sensor is triggered the fuser rollers rotate faster to reduce the buckle 5 Sensor deskew roller exit Detects the paper exiting the deskew roller 6 Sensor deskew roller entry Detects the paper entering the deskew roller 7 Sensor input Detects the paper passing the isolation roller 8 Sensor MPF media present Detects if paper is in the MPF ...

Page 1449: ...Duplex print job 1 2 1 Sensor duplex path 1 2 Sensor duplex path 2 Two sensors detect the paper traveling along the duplex path 7564 Appendix C Theory of operation 1449 ...

Page 1450: ... media present sensor actuator 3 Pick roller The MPF pick roller feeds the paper into the printer The motor MPF pick controls the pick roller The sensor MPF media present detects if the MPF tray is empty 7564 Appendix C Theory of operation 1450 ...

Page 1451: ...ush the paper against the pick roller The lift plate stops pushing at the point where the pick roller is at the proper height for picking After the pick roller is in position it feeds the topmost paper to the isolation roller Separator pads opposite the pick roller ensure that only one sheet is fed at a time The motor pick drives the lift plate and pick roller The sensor media out detects if the t...

Page 1452: ... received by the isolation roller Paper coming from MPF and optional tray print jobs enter the MPF pass through roller before going to the isolation roller The isolation roller pushes the paper to the deskew roller The motor isolation drives the MPF pass through and isolation rollers The sensor media type detects the opacity of the paper to determine the media type 7564 Appendix C Theory of operat...

Page 1453: ...ration the paper stops at the deskew roller to undergo skew correction The isolation roller pushes the paper against the counterrotating deskew roller As the paper buckles its leading edge aligns with the deskew roller After the skew is corrected the deskew roller reverses to its normal rotation to continue moving the paper to the transfer belt The motor deskew drives the deskew rollers 7564 Appen...

Page 1454: ...econd transfer the developed image from the transfer belt is transferred to the paper to create the printed image Paper from the deskew roller passes the 2nd transfer roller and then moves towards the fuser The motor transfer belt drives the transfer belt 7564 Appendix C Theory of operation 1454 ...

Page 1455: ...e As the paper passes between the fuser heat belt and backup roller heat and pressure are applied to permanently bond the toner to the paper As the paper exits the fuser the decurler roller counteracts the curl to ﬂatten the paper The motor fuser drives the fuser rollers 7564 Appendix C Theory of operation 1455 ...

Page 1456: ...xit roller For standard print jobs the paper exits on top of the media exit roller For duplex print jobs the paper is diverted on top of the duplex exit roller before feeding it for printing on its opposite side The motor redrive controls the exit rollers 7564 Appendix C Theory of operation 1456 ...

Page 1457: ...4 3 2 1 1 Duplex exit roller 2 Media exit roller 3 Motor duplex diverter 4 Duplex diverter The paper passes under the diverter and then exits between the duplex exit roller and media exit roller 7564 Appendix C Theory of operation 1457 ...

Page 1458: ...Redrive sequence 1 The diverter switches to push the paper to the top of the duplex exit roller 2 The diverter switches again to close the standard paper path The duplex exit roller reverses to feed the paper to the duplex paper path The motor duplex diverter controls the diverter 7564 Appendix C Theory of operation 1458 ...

Page 1459: ...uplex path rollers 2 Motor duplex 3 Lower duplex path rollers Paper fed from the duplex exit roller travels along the duplex path rollers and reenters the isolation roller The motor duplex drives the rollers 7564 Appendix C Theory of operation 1459 ...

Page 1460: ... document The reﬂections produced are processed to create the scan image For ﬂatbed scan jobs the ﬂatbed scanner moves across the scanner glass area to scan the bottom side of the document The motor FB scanner controls the scanner position The scanner is detected at its home position by the sensor FB scanner home For ADF scan jobs the ﬂatbed scanner stays at the left side to do the ﬁrst scan botto...

Page 1461: ...ADF tray enters the ADF through the pick roller feed belt and separator roller After the paper is fed it travels to the deskew roller where skew correction is performed Just past the 1st and 2nd scan rollers both sides of the paper are scanned to produce the scan images After the paper is scanned it is ejected by the exit roller to the ADF bin 7564 Appendix C Theory of operation 1461 ...

Page 1462: ...Sensor ADF media present Detects if paper is in the tray It also detects punch holes on the paper 5 Sensor ADF pick roller position Detects if the pick roller is at the correct height to pick paper from the tray 6 Sensor ADF media exit Detects the paper exiting to the bin 7 Sensor ADF 2nd scan Detects the paper jammed at the 2nd scan roller area 8 Sensor ADF 1st scan Detects the paper about to be ...

Page 1463: ...er The sensor detects the presence of an air gap between sheets of paper passing between the transmitter and receiver The transmitter emits an ultrasonic frequency in the direction of the receiver The signal that arrives at the receiver will drop to nearly nothing when there are multiple sheets in the path Single sheet normal 7564 Appendix C Theory of operation 1463 ...

Page 1464: ...Multiple sheets Single sheet thick 7564 Appendix C Theory of operation 1464 ...

Page 1465: ...y lift In preparation for feeding the lift arm raises the ADF tray to push the paper against the pick roller The ADF tray stops pushing at the point where the pick roller is at the proper height for picking The motor ADF tray lift controls the movement of the ADF tray 7564 Appendix C Theory of operation 1465 ...

Page 1466: ...DF pick feed The pick roller and feed belt rotate in the same direction to feed the topmost paper to the ADF The motor ADF pick feed drives both the pick roller and feed belt The sensor ADF pick roller position detects if the pick roller is at the proper height to pick paper from the tray 7564 Appendix C Theory of operation 1466 ...

Page 1467: ...rator 2 ADF pick roller 3 ADF separator roller The separator roller counterrotates opposite the pick roller to allow only one sheet to be fed at a time The motor ADF separator drives the separator roller 7564 Appendix C Theory of operation 1467 ...

Page 1468: ...ction The deskew roller counterrotates to align the leading edge of the paper against the rollers After the skew is corrected the deskew roller rotates to pass the paper to the 1st scan section The motor ADF registration drives the deskew roller The sensor ADF registration detects the paper entering the deskew roller 7564 Appendix C Theory of operation 1468 ...

Page 1469: ...t scan roller to scan its bottom side The ﬂatbed scanner does the ﬁrst scan When the paper passes the 2nd scan roller its top side is also scanned The ADF CCD does the second scan The exit roller ejects the scanned document to the ADF bin The motor ADF transport drives the scan and exit rollers 7564 Appendix C Theory of operation 1469 ...

Page 1470: ... reference strips Both white strips are used for calibrating white levels By default the thin white strip is used for top side scan jobs The black strip is for jobs that involve image editing or cropping The roller rotates until the appropriate strip is facing the ADF scanner The motor ADF calibration controls the roller position 7564 Appendix C Theory of operation 1470 ...

Page 1471: ...eet tray media out actuator 3 Sensor 2200 sheet tray media out 4 2200 sheet tray wake up switch 5 Sensor 2200 sheet tray media size 6 2200 sheet tray media length guide When the tray insert is pulled the switch 2200 sheet tray wake up wakes the printer from Hibernate Sleep mode 7564 Appendix C Theory of operation 1471 ...

Page 1472: ...imensions of the paper The sensor 2200 sheet tray media size detects the position of the guides Paper lift and feed 2 1 3 4 5 6 1 2200 sheet tray pick roller 2 Sensor 2200 sheet tray pick roller index 3 2200 sheet tray separator pad 4 Motor 2200 sheet tray pick 5 Motor 2200 sheet tray lift 6 Sensor 2200 sheet tray media low 7564 Appendix C Theory of operation 1472 ...

Page 1473: ...e elevator plate also continues to move up When the tray is almost empty the actuator triggers the sensor 2200 sheet tray media low After the pick roller is in position it feeds the topmost paper to the transport rollers on the upper tray Separator pads opposite the pick roller ensure that only one sheet is fed a time The motor 2200 sheet tray pick drives the pick roller Staple ﬁnisher operation S...

Page 1474: ...ard bin and receives paper from the printer exit roller Staple or offset jobs are fed to the compiler section for the required ﬁnishing and then to the bin Print jobs that do not require ﬁnishing are directly fed to the bin 7564 Appendix C Theory of operation 1474 ...

Page 1475: ...ransport 4 Transport roller The feed section receives the paper from the printer and the sensor staple ﬁnisher transport detects the paper entering the ﬁnisher The motor staple ﬁnisher transport drives the transport roller to feed the paper to the compiler section 7564 Appendix C Theory of operation 1475 ...

Page 1476: ...Motor staple ﬁnisher aligner paddle As the paper enters the compiler section the motor staple ﬁnisher aligner paddle drives the aligner paddles These paddles push the paper to the compiler wall aligning the short edge The decurl paddles rotate to push the paper on the compiler tray 7564 Appendix C Theory of operation 1476 ...

Page 1477: ...motor staple ﬁnisher upper exit roller raises the upper exit roller to clear the paper path The transport roller continues to move the paper until the leading portion enters the tamper section and the trailing edge falls into the compiler The tampers move to align the long edges Subsequent sheets are fed and aligned in the same manner 7564 Appendix C Theory of operation 1477 ...

Page 1478: ...s stapling then the tampers push the paper stack to the rear of the ﬁnisher The stack is detected by the sensor staple ﬁnisher staple unit paper present The stack clamp moves down to hold the stack in place and then the stack is stapled For offset jobs the stack is pushed to the front or rear 7564 Appendix C Theory of operation 1478 ...

Page 1479: ...After stapling or offset the motor staple ﬁnisher upper exit roller lowers the upper exit roller causing the roller to come into contact with the stack The motor staple ﬁnisher exit drives the upper and lower exit rollers to feed the stack to the bin 7564 Appendix C Theory of operation 1479 ...

Page 1480: ...he paper is placed on the bin the bin arms lower to set the stack on the bin The bin is held by springs and it lowers due to the weight of the accumulating paper The sensor staple ﬁnisher bin full detects if the bin is full 7564 Appendix C Theory of operation 1480 ...

Page 1481: ...he printer to the output ﬁnisher options and performs hole punch jobs 2 2 bin mailbox Delivers print jobs to multiple bin destinations and allows the user to segregate the printed output to an assigned bin 3 Multiposition staple hole punch ﬁnisher MSHPF Compiles and staples multiple pages into one document 7564 Appendix C Theory of operation 1481 ...

Page 1482: ...7 Hole punch unit HPU The exit roller feeds the paper to the HPT Paper continues to move through the transport rollers and hole punch entrance roller Paper exits through the HPT exit roller and then enters the mailbox or ﬁnisher Two sensors detect the position of the paper along the paper path HPT drive 1 3 2 7564 Appendix C Theory of operation 1482 ...

Page 1483: ...r HPU The motor HPT transport drives the rollers Transport rollers are slightly skewed to push and align the long edge of the paper to the rear HPU drive 2 3 1 4 1 Sensor HPU 2 HPU 3 Hole punch box 4 Motor HPU 7564 Appendix C Theory of operation 1483 ...

Page 1484: ...The HPU can punch two to four holes in a sheet The sensor HPU detects the movement of the puncher head Inside the hole punch box a rotating auger stirs the chad particles to even the chad level 7564 Appendix C Theory of operation 1484 ...

Page 1485: ... HPT exit roller 7 From HPT 8 To mailbox 9 Mid transport diverter 2 The two mid transport diverters open to guide the paper to the ﬁnisher standard bin The paper is ejected by the exit roller to the bin The bin moves up or down depending on the height of the paper stack Finisher standard bin paper path sensors 7 6 1 2 3 4 5 7564 Appendix C Theory of operation 1485 ...

Page 1486: ...d transport Paper path sensors and their functions Each mid transport diverter has a sensor that detects its position Sensors detect the paper passing the mid transport roller and the bin exit roller Sensors on the bin detect if the bin is empty near full or full Mid transport diverter drive 3 1 2 1 Mid transport diverter 1 2 Mid transport diverter 2 3 Motor mid transport diverter 7564 Appendix C ...

Page 1487: ...r path sensors on page 1485 Finisher standard bin transport drive 5 3 4 2 1 1 Finisher standard bin exit roller 2 Staging entrance roller 3 Motor mid transport 4 Hole punch box 5 MId transport roller The motor mid transport drives the mid transport and exit rollers It also drives the rotation of the auger inside the hole punch box For more information see HPU drive on page 1483 For staple jobs the...

Page 1488: ...d bin offset drive 1 2 1 Motor offset 2 Standard bin exit roller For offset stacking the motor offset moves the exit rollers to control the lateral position of the exited paper 7564 Appendix C Theory of operation 1488 ...

Page 1489: ...as the height of the paper stack increases The movement of the bin is controlled by the motor standard bin elevator Sensors detect the positions of the bin and paper For more information see Finisher standard bin paper path sensors on page 1485 7564 Appendix C Theory of operation 1489 ...

Page 1490: ...ler bin exit roller 8 Staging inner transport rollers 9 Compiler entrance roller 10 Staging outer transport rollers The mid transport diverters open to guide the paper from the HPT to the staging entrance roller As the paper enters the staging area the staging diverter switches to guide the paper to the staging outer or inner path 7564 Appendix C Theory of operation 1490 ...

Page 1491: ...he stapler bin Finisher stapler bin paper path sensors 3 5 6 7 2 1 4 1 Sensor staging outer transport 1 2 Sensor staging inner transport 1 3 Sensor stapler bin stack upper limit 4 Sensor stapler bin paper present 5 Sensor stapler bin lower limit 6 Sensor staging outer transport 2 7 Sensor staging inner transport 2 Sensors at the staging area detect the paper passing through the outer and inner tra...

Page 1492: ...tter and receiver N A Off On Sensor stapler bin lower limit Photointerruptor N A On On Sensor stapler bin paper present Photointerruptor Off On On Finisher staging diverter drive 2 1 3 1 Sensor staging diverter 2 Motor staging diverter 3 Staging diverter 7564 Appendix C Theory of operation 1492 ...

Page 1493: ...Motor staging outer transport 2 Motor staging inner transport 3 Staging inner path 4 To compiler tray 5 Staging outer path Staging is done to maximize the amount of ﬁnishing jobs at a given time As a job is being processed at the compiler tray the next job is simultaneously preloaded at the staging path As a result multiple staple jobs are done more efficiently 7564 Appendix C Theory of operation ...

Page 1494: ... the bottom catch of the compiler tray 3 Each of the remaining sheets document 1 enters the staging inner path and exits to the compiler tray While ejecting the last sheet document 1 to the compiler tray the staging sequence restarts at step 1 for document 2 A motor for each staging path drives the transport rollers Compiler tray edge alignment drive Short edge alignment 6 5 4 3 2 1 1 Lift plate r...

Page 1495: ...k during document ejection The motor MSHPF bin clamp controls the lift plate Each sheet that enters the compiler tray is aligned at its trailing edge by the paddle rollers The motor compiler paddle turns the paddle rollers clockwise to push the sheet against the bottom catch of the compiler tray Long edge alignment 1 2 3 4 5 7 6 1 Motor MSHPF rear tamper 2 Sensor MSHPF rear tamper 7564 Appendix C ...

Page 1496: ...piler tray is aligned at its long edge by the rear and front tampers Motors control the positions of the tampers during edge alignment The tampers are detected by their sensors when they are at their home positions Compiler tray stack height detection 1 3 2 1 Motor compiler stack height 2 Stack height actuator 7564 Appendix C Theory of operation 1496 ...

Page 1497: ...he sensor compiler stack height detects if the stack thickness has reached the limit Limiting the thickness of the stack prevents damage to the stapler unit Note If the thickness is over the limit then the stack is ejected without being stapled Finisher staple unit carriage drive 2 1 1 Staple unit 2 Motor staple unit carriage 7564 Appendix C Theory of operation 1497 ...

Page 1498: ... carriage travels along the edges of the paper stack and stops at positions where a staple job is required The motor staple unit carriage controls the position of the carriage 7564 Appendix C Theory of operation 1498 ...

Page 1499: ...document to the exit position and then release the document on top of the lower exit roller At the same time the lift plate lowers and the upper exit roller moves down to engage with the lower exit roller The movement of the upper exit roller is controlled by the motor compiler exit cam The motor compiler paddle turns the upper exit roller counterclockwise to eject the stapled document 7564 Append...

Page 1500: ...ejected the bin clamp lowers and holds the bin stack Note The bin clamp will raise back to move out of the way during document ejection The motor MSHPF bin clamp drives the clamp The sensor stapler bin stack upper limit detects the top level of the bin stack When the bin stack reaches the height of the sensor the bin lowers to compensate for the stack height increase 7564 Appendix C Theory of oper...

Page 1501: ...r bin elevator drive 1 1 Motor stapler bin elevator The bin lowers as the height of the stack increases The movement of the bin is controlled by the motor stapler bin elevator 7564 Appendix C Theory of operation 1501 ...

Page 1502: ...isher 7 Mid transport diverter 1 8 HPT exit roller 9 From HPT 10 Transport rollers The mid transport diverter opens to guide the paper to the mailbox Paper continues to move up through the transport rollers The mailbox diverter controls whether the paper exits through bin 1 or bin 2 Bin exit rollers eject the paper to its destination bin 7564 Appendix C Theory of operation 1502 ...

Page 1503: ... 4 Sensor mailbox bin 1 full 5 Sensor mailbox transport 6 Sensor mailbox diverter The sensor mailbox transport detects the paper passing through the transport rollers The sensor mailbox diverter detects the position of the diverter In each bin there are sensors that detect if the bin is full or empty 7564 Appendix C Theory of operation 1503 ...

Page 1504: ... drive 3 1 2 1 Mailbox diverter 2 Motor mailbox diverter 3 Sensor mailbox diverter The diverter guides the paper to bin 1 or bin 2 The motor mailbox diverter drives the diverter 7564 Appendix C Theory of operation 1504 ...

Page 1505: ...3 2 4 1 T O P REAR LEFT 1 Bin 2 exit roller 2 Bin 1 exit roller 3 Transport rollers 4 Motor mailbox transport The motor mailbox transport controls the transport rollers and exit rollers 7564 Appendix C Theory of operation 1505 ...

Page 1506: ...7564 1506 ...

Page 1507: ...d data out EP Electrophotography EPROM Erasable programmable read only memory ESD Electrostatic discharge FFC Flat ﬂexible cable FRU Field replaceable unit GB Gigabyte HVPS High voltage power supply K Black LCD Liquid crystal display LDAP Lightweight directory access protocol LED Light emitting diode LVPS Low voltage power supply M Magenta MB Megabyte MFP Multi function product MPF Multipurpose fe...

Page 1508: ...g device PWM Pulse width modulation RIP Raster imaging processor ROM Read only memory SDRAM Synchronous dual random access memory SIMM Single inline memory module SRAM Static random access memory TPS Toner patch sensing UPR Used parts return V ac Volts alternating current V dc Volts direct current VTB Vacuum transport belt Y Yellow 7564 Appendix D Acronyms 1508 ...

Page 1509: ...otoconductor 1435 clean transfer belt 1437 cleaning exterior of the printer 1262 interior of the printer 1262 scanner glass 1263 cleaning the printer 1262 colored background 55 conﬁgurations printer models 35 control panel controller board removing with 586 using 571 controller board control panel removing with 586 controller board restoring conﬁguration 587 D dark image quality 79 dark print 52 d...

Page 1510: ...es 233 282 paper jam messages 239 283 paper jam messages 244 284 paper jam messages 249 288 paper jam messages 254 289 paper jam messages 254 302 error messages 489 303 error messages 489 316 error messages 489 32y error messages 489 360 error messages 500 362 error messages 500 363 error messages 500 364 error messages 500 374 error messages 512 377 error messages 512 383 error messages 512 400 p...

Page 1511: ...58 HPT locations 1250 I image banding 73 image void process direction 75 images cut off 67 indicator light printer status 572 input capacities 1425 input capacity by paper 1426 by source 1426 input conﬁgurations 1425 internal options 1425 invalid code ﬁxing 584 invalid engine mode accessing 584 J jam clearing automatic document feeder 92 door J 105 door K 104 door L 108 door N 107 duplex unit 95 ﬁ...

Page 1512: ...cycled 41 selecting 41 storing 40 43 unacceptable 41 paper characteristics 40 paper jam behind door N 107 paper jam in door B 95 paper jam in door J 105 paper jam in door K 104 paper jam in door L 108 paper jam in the automatic document feeder 92 paper jam in the ﬁnisher bin 99 paper jam in the multipurpose feeder 91 paper jam in the standard bin 94 paper jam in the staple ﬁnisher bin 109 paper ja...

Page 1513: ... adjustments motor tests 579 sensor tests 579 printer diagnostics and adjustments add on cards tests 580 color alignment adjust 579 fuser temperature 580 printhead diagnostics 580 registration adjust 579 supply reset 580 weather station 580 printer menus 574 printer models conﬁgurations 35 printer sections 1445 printer setup enable edge to edge copy 577 enable edge to edge printing 577 engine sett...

Page 1514: ...40 control panel 643 control panel button kit 646 control panel display 641 controller board 677 controller board cage 684 controller board cover 671 controller board SIM 675 deskew roller sensor guide 610 developer unit 646 Developer PC unit CMY wiper rail 668 developer PC unit K wiper rail 669 door J1 1056 door rod cover 656 duplex drive gears 608 duplex release latch 608 EP developer toner add ...

Page 1515: ...heet tray pass through 762 motor ADF calibration roller 721 motor ADF 718 motor compiler exit cam 1139 motor compiler paddle 1143 motor compiler stack height 1132 motor ﬂatbed scanner 745 motor hole punch unit 874 motor HPT transport 879 motor mailbox diverter 1205 motor mailbox transport 1208 motor mid transport diverter 1032 motor mid transport 1001 motor MSHPF bin clamp 1157 motor MSHPF front t...

Page 1516: ... HPT jam cover 867 sensor HPT transport 895 sensor HPU entrance 897 sensor input 621 sensor mailbox bin 1 full 1219 sensor mailbox bin 1 paper present 1226 sensor mailbox bin 2 full 1220 sensor mailbox bin 2 paper present 1224 sensor mailbox diverter home 1215 sensor mailbox jam door 1209 sensor mailbox transport 1228 sensor mid transport diverter 1 1033 sensor mid transport 1068 sensor MPF pass t...

Page 1517: ...p solenoid 810 staple ﬁnisher staple cartridge door 790 staple ﬁnisher staple cartridge door switch 794 staple ﬁnisher staple unit 805 staple ﬁnisher staple unit ejector 803 staple ﬁnisher tamper 829 staple ﬁnisher tamper assembly 822 staple ﬁnisher tamper pulley gears 828 staple ﬁnisher tamper top cover 824 staple ﬁnisher transport gears 812 staple ﬁnisher upper exit roller 841 staple unit cable ...

Page 1518: ...ndard bin offset drive 1488 ﬁnisher standard bin paper path 1485 ﬁnisher standard bin sensors 1485 ﬁnisher standard bin transport drive 1487 Finisher staple unit carriage drive 1497 Finisher stapler bin clamp drive 1500 Finisher stapler bin elevator drive 1501 Finisher stapler bin exit drive 1499 ﬁnisher stapler bin paper path 1490 ﬁnisher stapler bin paper path sensors 1491 Finisher stapler bin u...

Page 1519: ...andom marks 76 skewed print 64 solid black images 66 solid color images 66 text cut off 67 toner easily rubs off 68 uneven print density 69 vertical dark lines 70 vertical dark streaks 70 vertical white lines 71 voids 71 white pages 49 troubleshooting scan quality ADF skew 83 dark image 79 media damage using the ADF 84 spots 82 vertical lines 81 wavy edge ADF 2nd scan 85 troubleshooting service ch...

Page 1520: ...7564 Index 1520 ...

Page 1521: ...40X1767 Power cord 100 V Indonesia Vietnam Cambodia Laos 1339 40X1767 Power cord high voltage EMEA 1339 40X1767 Power cord high voltage USA TAA 1339 40X1772 Power cord high voltage Switzerland 1340 40X1773 Power cord high voltage Nepal Bhutan 1339 40X1773 Power cord high voltage South Africa Afghanistan 1340 40X1774 Power cord high voltage Nordic Denmark Finland Norway Sweden Iceland 1339 40X1791 ...

Page 1522: ... size 1330 40X7911 Sensor 550 sheet tray media size 1326 40X7911 Sensor media size 1280 40X8211 Motor staple ﬁnisher front tamper 1354 40X8211 Motor staple ﬁnisher rear tamper 1354 40X8213 Motor MSHPF bin clamp 1404 40X8249 Mailbox drive belt bin 1 1368 40X8249 Mailbox drive belt bin 2 1368 40X8256 Motor compiler stack height 1402 40X8256 Motor mailbox diverter 1366 40X8256 Motor mid transport div...

Page 1523: ...4 Transfer belt left bias arm 1302 41X0065 Rear nip release arm 1276 41X0066 Front nip release arm 1276 41X0067 Feeder bearing 1280 41X0069 smart chip interface board 1296 41X0070 Right cover bracket 1270 41X0071 Upper duplex sensor bracket 1276 41X0072 Lower duplex sensor bracket 1276 41X0073 Connector cover metal 1278 41X0074 Frame connector bracket 1282 41X0076 Printhead data cable 1294 41X0078...

Page 1524: ...eloper door 1282 41X0104 Main fan duct 1288 41X0105 Duplex 1276 41X0106 550 sheet tray paper feeder 1326 41X0106 Paper feeder 1280 41X0107 Isolation roller gear 1290 41X0108 Deskew roller gear 1290 41X0109 Waste toner gear and shaft 1292 41X0110 Redrive gear 1298 41X0111 Fuser transfer belt motor gearbox 1292 41X0112 EP developer toner add gearbox 1292 41X0113 Toner add motor gearbox K C and M 129...

Page 1525: ...s 1276 41X0135 Duplex release latch 1278 41X0136 Left door release latch 1278 41X0137 Transfer roller front latch 1302 41X0138 Transfer roller rear latch 1302 41X0139 Motor printhead wiper 1294 41X0140 Lift motor 1330 41X0140 Motor redrive 1298 41X0141 Grounding plate 1286 41X0143 Main HVPS 1286 41X0144 Laser printhead 1294 41X0145 Printhead wiper actuator rack 1294 41X0146 Developer PC unit K wip...

Page 1526: ...eet tray insert 1322 41X0175 Media tray 1280 41X0176 MPF tray 1278 41X0177 Toner add tube C 1296 41X0178 Toner add tube M 1296 41X0179 Toner add tube Y 1296 41X0180 Toner add tube K 1296 41X0181 TPS sensor wiper 1300 41X0210 Standard bin cover 1268 41X0211 HPT attach cover 1268 41X0212 Static brush bin full actuator 1268 41X0213 Top cover 1268 41X0214 Rear upper cover 1268 41X0215 Support 10 1 inc...

Page 1527: ... support cover 1274 41X0240 Printhead adjustment parts pack 1294 41X0241 Charge roller HVPS 1288 41X0242 LVPS 1288 41X0244 LVPS cage 1288 41X0245 Transfer belt 1300 41X0246 Fuser 115 V 1284 41X0247 Fuser 230 V 1284 41X0248 Fuser 100 V 1284 41X0250 Left door rod 1278 41X0260 AC power input cable 1288 41X0261 Scanner support 1318 41X0273 Scanner belt 1320 41X0274 CCDM cable ﬂatbed 1320 41X0275 Flatb...

Page 1528: ... 41X0299 Pick roller cover 1312 41X0302 Top door 1312 41X0303 ADF bottom door 1306 41X0304 Bin extension 1306 41X0305 Float plate guide 1308 41X0306 Input guide 1308 41X0309 Deﬂector guide 1308 41X0310 Top door hinge retainer 1312 41X0311 Left hinge 1308 41X0312 Motor ADF 1310 41X0313 Motor calibration roller 1310 41X0314 ADF pad 1306 41X0316 ADF rear drive gears 1310 41X0317 ADF front drive train...

Page 1529: ...ctive Device LV 1341 41X0358 ADF pick roller 1312 41X0359 ADF feed belt 1312 41X0360 ADF separator roller and cover 1308 41X0369 2200 sheet tray paper feeder 1330 41X0370 Surge Protective Device HV 1341 41X0385 Sensor mailbox transport 1364 41X0385 Sensor mid transport 1388 41X0385 Sensor staging entrance 1388 41X0385 Sensor staging inner transport 1 1400 41X0385 Sensor staging inner transport 2 1...

Page 1530: ...r staple ﬁnisher rear lower bin full 1350 41X0504 Sensor staple ﬁnisher rear upper bin full 1352 41X0505 Staple ﬁnisher jam door switch 1352 41X0507 Staple ﬁnisher tamper top cover 1346 41X0508 Staple ﬁnisher tamper belt holders 1354 41X0509 Staple ﬁnisher tampers 1354 41X0511 Staple ﬁnisher entrance paper guide 1358 41X0512 Staple ﬁnisher transport gears 1348 41X0513 Staple ﬁnisher aligner paddle...

Page 1531: ...X0576 Sensor ADF 1st scan 1314 41X0579 Top door cover 1312 41X0581 MSHPF front door 1380 41X0582 MSHPF inner front cover 1380 41X0583 MSHPF staple cartridge door 1380 41X0584 MSHPF left front cover 1380 41X0585 MSHPF front left cover 1382 41X0586 MSHPF bottom left cover 1382 41X0587 MSHPF right frame cover 1380 41X0588 MSHPF bottom right cover 1380 41X0589 MSHPF right cover 1380 41X0590 MSHPF rear...

Page 1532: ... belt holder 1412 41X0614 Stapler bin elevator belt holder 1416 41X0617 Offset assembly 1390 41X0618 MSHPF standard bin 1392 41X0620 Mid transport diverter 1 1388 41X0621 Mid transport diverter 2 1388 41X0622 Staging diverter 1388 41X0623 Hole punch box gears 1396 41X0624 Hole punch box 1396 41X0626 Staging outer transport drive belt 1398 41X0628 Compiler entrance pulley gear 1402 41X0628 HPT tran...

Page 1533: ...rface board cable 1384 41X0638 MSHPF power supply cable 1384 41X0639 MSHPF power supply 1384 41X0640 MSHPF stapler bin 1414 41X0641 Stapler bin elevator belt 1412 1416 41X0642 Standard bin elevator pulley gear 1392 1392 1394 1394 41X0642 Stapler bin elevator pulley gear 1412 41X0642 Stapler bin elevator pulley gear 1416 41X0644 Standard bin elevator gear 1392 41X0644 Standard bin gear 1394 41X0644...

Page 1534: ...1 Compiler stack height clamp 1402 41X0672 Door interlock cable 1410 41X0673 HPT front cover 1372 41X0674 HPT rear cover 1372 41X0675 HPT front inner cover 1372 41X0676 HPT lock 1372 41X0677 HPT hole punch unit cover 1372 41X0679 HPT controller board 1374 41X0679 Mailbox controller board 1364 41X0681 HPT autoconnect cable 1374 41X0682 Cabinet door hinge 1418 41X0682 MSHPF door hinge 1380 1380 1380...

Page 1535: ...stapler bin assembly 1412 41X0706 Roller J2 1396 41X0707 Optional 2 bin mailbox 1360 41X0708 HPT 1370 41X0709 Sensor cartridge loading position 1412 41X0709 Sensor door N interlock 1388 41X0709 Sensor HPT hole punch unit 1376 41X0709 Sensor HPT jam cover 1374 41X0709 Sensor mailbox diverter home 1366 41X0709 Sensor mailbox jam door 1364 41X0709 Sensor MSHPF bin clamp 1404 41X0709 Sensor MSHPF door...

Page 1536: ... transport belts 1376 41X0734 HPT hole punch unit gears 1376 41X0735 Parts pack HPT cables 1419 41X0736 HPT transport drive belt 1376 41X0737 HPT transport rollers 1378 41X0738 HPT transport belts 1378 41X0739 HPT alignment rollers 1378 41X0742 Staple ﬁnisher rear cover 1346 41X0743 Staple ﬁnisher right cover 1346 41X0744 Staple ﬁnisher front cover 1346 41X0745 Staple ﬁnisher lock assembly 1346 41...

Page 1537: ...86 41X0798 Sensor MSHPF front tamper 1406 41X0798 Sensor MSHPF rear tamper 1406 41X0798 Sensor staging diverter 1398 41X0799 Stapler bin lower exit roller belt 1414 41X0800 Stapler bin elevator drive 1416 41X0801 Stapler bin guide 1416 41X0802 Sensor standard bin stack upper limit receiver 1394 41X0802 Sensor standard bin stack upper limit transmitter 1392 41X0802 Sensor stapler bin stack upper li...

Page 1538: ... parts pack 1335 41X0893 LVPS cables parts kit 1335 41X0894 Miscellaneous cables parts pack 1335 41X0895 Control panel cables kit 1336 41X0896 Options interface cables parts kit 1336 41X0903 Model plate CX825 1274 41X0904 Model plate XC8155 1274 41X0905 Model plate XC8160 1274 41X0914 Sensor deskew roller entry 1290 41X0914 Sensor MPF pass through 1278 41X0914 Sensor narrow media 1290 41X0914 Sens...

Page 1539: ...4 HVPS fan 1286 41X0975 Main fan 1288 41X0980 Mid transport roller 1396 41X0981 Parts pack MSHPF screws 1419 41X0985 MSHPF lock latch 1418 41X0991 Tray close rail right 1282 41X0992 Tray close rail left 1282 41X0993 Pick roller 1278 41X0997 Contact Front Solutions Module 1341 41X0998 Contactless Front Solutions Module 1341 41X0999 Pick roller and separator pad 1280 1326 1328 41X1001 Forms and Bar ...

Page 1540: ...7564 Part number index 1540 ...

Page 1541: ...24 41X0175 550 sheet tray insert 1322 41X0338 550 sheet tray media out sensor actuator 1326 40X8541 550 sheet tray media size sensor actuators 1326 41X0106 550 sheet tray paper feeder 1326 41X0342 550 sheet tray rails 1326 41X0335 550 sheet tray wake up switch 1326 41X0336 550 sheet tray interface cable 1324 41X0260 AC power input cable 1288 41X0324 ADF 1304 41X0303 ADF bottom door 1306 41X0219 AD...

Page 1542: ...hinge 1418 41X0945 Cabinet door tall 1418 41X0943 Cabinet left wheels 1418 41X0939 Cabinet rear cover 1418 41X0942 Cabinet right wheels 1418 41X0941 Cabinet side covers 1418 1418 41X0278 Cable cover 1272 41X0655 Carriage rail 1408 41X0762 Caster base 1334 41X0774 Caster base locking caster 1334 41X0775 Caster base non locking caster 1334 41X0320 CCDM ADF 1310 41X0287 CCDM ﬂatbed 1320 41X0296 CCDM ...

Page 1543: ...ont Solutions Module 1341 41X0998 Contactless Front Solutions Module 1341 41X0895 Control panel cables kit 1336 41X0238 Control panel support cover 1274 41X0237 Controller board 1288 41X0087 Controller board cover 1288 40X7567 DDR3 RAM 1GB 1341 40X7445 DDR3 RAM 2GB 1341 41X0028 DDR3 G2 512Mx32 RAM 2GB 1341 41X0309 Deﬂector guide 1308 41X0120 Deﬂector with sensor MPF pass through 1278 41X0156 Deske...

Page 1544: ...0 41X1010 Flash Memory Card 256MB 1341 41X0289 Flatbed scanner 1316 41X0283 Flatbed scanner board 1318 41X0280 Flatbed scanner cable 1335 41X0275 Flatbed scanner top cover 1318 41X0319 Float plate 1308 41X0305 Float plate guide 1308 41X1005 Font Card DBCS 1341 41X1016 Font Card Japanese 1341 41X1015 Font Card Korean 1341 41X1013 Font Card Simpliﬁed Chinese 1341 41X1014 Font Card Traditional Chines...

Page 1545: ...X0708 HPT 1370 41X0739 HPT alignment rollers 1378 41X0211 HPT attach cover 1268 41X0681 HPT autoconnect cable 1374 41X0679 HPT controller board 1374 41X0731 HPT door hinge covers 1372 40X7580 HPT fan 1374 41X0673 HPT front cover 1372 41X0675 HPT front inner cover 1372 41X0694 HPT hole punch unit 1376 41X0677 HPT hole punch unit cover 1372 41X0734 HPT hole punch unit gears 1376 41X0676 HPT lock 137...

Page 1546: ...ob J7 1402 41X0144 Laser printhead 1294 41X0101 Left door 1278 41X0100 Left door damper 1278 41X0081 Left door front catch 1278 41X0124 Left door paper guide 1278 41X0080 Left door rear catch 1278 41X0136 Left door release latch 1278 41X0250 Left door rod 1278 41X0174 Left door support 1278 41X0173 Left door support strap 1278 41X0091 Left front cover 1270 41X0130 Left handle 1282 41X0311 Left hin...

Page 1547: ...ox jam door 1362 41X0726 Mailbox latch 1366 1368 41X0628 Mailbox pulley gear bin 1 1368 1368 41X0628 Mailbox pulley gear bin 2 1368 1368 41X0721 Mailbox rear cover 1362 41X0696 Mailbox top cover 1362 41X0975 Main fan 1288 41X0104 Main fan duct 1288 41X0143 Main HVPS 1286 41X0931 Maintenance kit 200K ADF 1337 41X0927 Maintenance kit 300K 100 V Combo fuser and transfer module 1337 41X0928 Maintenanc...

Page 1548: ...8160 1274 41X0451 Motor 550 sheet tray pass through 1324 41X0312 Motor ADF 1310 41X0114 Motor black only retract 1292 41X0313 Motor calibration roller 1310 41X0797 Motor compiler exit cam 1402 41X0690 Motor compiler paddle 1402 40X825 6 Motor compiler stack height 1402 41X0282 Motor ﬂatbed scanner 1320 41X0803 Motor HPT hole punch unit 1376 41X0803 Motor HPT transport 1376 40X825 6 Motor mailbox d...

Page 1549: ...X0691 Motor staple unit carriage 1408 41X0803 Motor stapler bin elevator 1416 41X0891 Motor cables parts pack 1335 41X0058 MPF media present actuator 1278 41X0119 MPF pick guide 1278 41X0167 MPF pick shaft 1278 41X0176 MPF tray 1278 41X0059 MPF tray front actuator 1278 41X0060 MPF tray rear actuator 1278 41X0172 MPF tray stop 1278 41X0115 MPF reference edge gearbox 1292 41X0725 MSHPF bin light boa...

Page 1550: ...PF standard bin bail 1390 41X0595 MSHPF standard bin bottom cover 1380 41X0632 MSHPF standard bin exit belt 1386 41X0583 MSHPF staple cartridge door 1380 41X0656 MSHPF staple cartridge holder 1408 41X0654 MSHPF staple unit 1408 41X0693 MSHPF staple unit carriage 1408 41X0640 MSHPF stapler bin 1414 41X0705 MSHPF stapler bin assembly 1412 41X0595 MSHPF stapler bin bottom cover 1380 41X0663 MSHPF tam...

Page 1551: ...280 1326 1328 41X0299 Pick roller cover 1312 40X1767 Power cord 100 V Indonesia Vietnam Cambodia Laos 1339 40X360 9 Power cord 100 V Japan 1339 40X028 8 Power cord high voltage Argentina 1339 40X0297 Power cord high voltage Argentina 1339 40X0301 Power cord high voltage Australia New Zealand 1339 40X0273 Power cord high voltage Chile Uruguay 1339 40X1767 Power cord high voltage EMEA 1339 40X0271 P...

Page 1552: ...0 Printhead adjustment parts pack 1294 41X0082 Printhead clamp 1294 41X0076 Printhead data cable 1294 41X0954 Printhead fan 1286 41X0132 Printhead post 1294 41X0145 Printhead wiper actuator rack 1294 41X0221 Proximity sensor cover 1274 41X0089 Rear left cover 1270 41X0088 Rear lower cover 1270 41X0065 Rear nip release arm 1276 41X0214 Rear upper cover 1268 41X0148 Redrive 1298 41X0110 Redrive gear...

Page 1553: ...tray media size 1326 41X0951 Sensor 550 sheet tray pass through 1326 41X0470 Sensor 550 sheet tray pick roller index 1326 41X0576 Sensor ADF 1st scan 1314 40X7776 Sensor ADF 2nd scan 1314 41X0570 Sensor ADF bottom door interlock 1314 40X7778 Sensor ADF closed 1314 40X7779 Sensor ADF gap detect 1312 41X0322 Sensor ADF multi feed receiver 1310 41X0574 Sensor ADF multi feed transmitter 1312 40X7779 S...

Page 1554: ...full 1364 41X0724 Sensor mailbox bin 1 paper present 1366 41X0701 Sensor mailbox bin 2 full 1364 41X0724 Sensor mailbox bin 2 paper present 1366 41X0709 Sensor mailbox diverter home 1366 41X0709 Sensor mailbox jam door 1364 41X0385 Sensor mailbox transport 1364 41X0470 Sensor media low 1280 41X0470 Sensor media out 1280 40X7911 Sensor media size 1280 41X0798 Sensor mid transport diverter 1 1386 41...

Page 1555: ...sor staple ﬁnisher aligner paddle 1348 40X7301 Sensor staple ﬁnisher bin clamp 1358 40X7301 Sensor staple ﬁnisher decurl 1358 41X0504 Sensor staple ﬁnisher front lower bin full 1348 40X7301 Sensor staple ﬁnisher front tamper home 1354 41X0504 Sensor staple ﬁnisher front upper bin full 1348 40X7301 Sensor staple ﬁnisher narrow media tamper 1354 41X0504 Sensor staple ﬁnisher rear lower bin full 1350...

Page 1556: ...t roller 1 1396 41X0807 Staging outer transport roller 2 1396 41X0807 Staging outer transport roller 3 1396 41X0809 Staging paper guide 1394 41X0812 Staging transport gear parts pack 1398 41X0807 Staging upper inner transport roller 1400 41X0210 Standard bin cover 1268 41X0810 Standard bin elevator belt 1392 1394 41X0614 Standard bin elevator belt holder 1392 1394 41X0611 Standard bin elevator dri...

Page 1557: ...ch 1352 41X0745 Staple ﬁnisher lock assembly 1346 41X0747 Staple ﬁnisher option 1344 41X0787 Staple ﬁnisher plastic clip 1358 41X0742 Staple ﬁnisher rear cover 1346 41X0535 Staple ﬁnisher rear tamper belt 1354 41X0784 Staple ﬁnisher rear upper exit roller position gears 1352 41X0743 Staple ﬁnisher right cover 1346 41X0786 Staple ﬁnisher screw parts pack 1358 41X0503 Staple ﬁnisher stack clamp 1352...

Page 1558: ...1X0799 Stapler bin lower exit roller belt 1414 41X0652 Stapler bin lower exit roller pulley gear 1414 41X0212 Static brush bin full actuator 1268 41X0781 Support spring 1272 41X0215 Support 10 1 inch control panel 1274 41X0370 Surge Protective Device HV 1341 41X0357 Surge Protective Device LV 1341 41X0162 Switch left door interlock 1286 41X0660 Switch MSHPF cartridge door interlock 1410 41X0284 Te...

Page 1559: ...t left bias arm 1302 41X0118 Transfer belt left guide 1300 41X0063 Transfer belt right bias arm 1302 41X0116 Transfer belt right guide 1300 41X0154 Transfer roller 1300 41X0171 Transfer roller carriage spring 1300 41X0137 Transfer roller front latch 1302 41X0079 Transfer roller housing 1300 41X0138 Transfer roller rear latch 1302 41X0992 Tray close rail left 1282 41X0991 Tray close rail right 1282...

Page 1560: ...7564 Part name index 1560 ...

Page 1561: ...NER CCDM FB SCANNER OPTIONAL KEYBOARD CONTROL PANEL DISPLAY OUTPUT OPTIONS HVPS MAIN LVPS MOT MOT MOT MOTORS K C M Y TONER ADD MOT MAIN FAN SENSOR PROXIMITY CONTROL PANEL HEADPHONES PRINTHEAD DATA SPEAKER SENSOR TPS SENSOR INPUT SENSOR DUPLEX PATH 1 SENSOR DUPLEX PATH 2 FUSER MOTOR DESKEW MOTOR DUPLEX MOT MOT MOTOR K DEVELOPER MOTOR C M Y DEVELOPERS MOTOR K PHOTOCONDUCTOR MOTOR C M Y PHOTOCONDUCTO...

Page 1562: ...tor ADF tray lift MOT Motor ADF separator JSTEP 1 MOT Motor calibration strip CONTROLLER BOARD Motor ADF transport ICC PCBA IN FLAT BED CCDM FB SCANNER Sensor FB length reciver Sensor ADF closed GND WIRE TO FRAME Sensor ADF tray upper limit Sensor ADF media exit Sensor ADF Top door interlock Sensor ADF 1st scan Sensor Bottom door interlock Sensor ADF deskew Sernsor ADF gap detect Sensor ADF media ...

Page 1563: ...r FB paper width MOT Motor FB scanner Flatbed WIRING DIAGRAM CAUTION SHOCK HAZARD This type of caution indicates a danger from hazardous voltage in the area of the product where you are working Unplug the product before you start working or use caution if the product must receive power to perform the task ...

Page 1564: ...EDIA LOW SENSOR WAKE UP SWITCH INTERFACE CABLE TO PRINTER J1 J8 J5 J12 J11 J10 J9 J13 J3 550 SHEET TRAY WAKE UP SWITCH PICK ROLLER INDEX SENSOR MEDIA OUT SENSOR PICK MOTOR PASS THRU SENSOR PASS THRU MOTOR MOT JAM DOOR SENSOR INTERFACE CABLE TO PRINTER MEDIA SIZE SENSOR MEDIA LOW SENSOR PICK ROLLER INDEX SENSOR MEDIA OUT SENSOR MEDIA LOW SENSOR MEDIA SIZE SENSOR PICK MOTOR MOT 550 SHEET TRAY WIRING...

Page 1565: ...ont Tamper Sensor Narrow Media Sensor Rear Tamper Sensor Lower Binfull RX Sensor Upper Binfull RX Sensor Exit Roller Position Sensor Stapler throat Sensor Lower Binfull TX Sensor Upper Binfull TX Sensor Tray Holder Motor Upper Exit Position Motor Tray Holder Sensor Paddle Motor Paddle Sensor Front Tamper Motor Rear Tamper Motor Power MOT MOT MOT MOT MOT MOT MOT MOT Staple finisher WIRING DIAGRAM S...

Page 1566: ... J9 J7 J6 J5 J4 J3 J21 J2 J1 J20 J19 J18 HPU SENSOR HPT SENSOR MOT MOT LEAD EDGE SENSOR FAN MOTOR HTU ENTRANCE SENSOR PUNCH MOTOR TRANSPORT MOTOR AUTO CONNECT TO BASE AUTO CONNECT TO S FIN AUTO CONNECT POWER MSHPF HPT WIRING DIAGRAM ...

Page 1567: ...3 J21 J2 J1 J20 J19 J18 MOT MOT PASS THRU SENSOR DIVERTER MOTOR BIN 2 BEACON STANDARD BIN CAVE LIGHT BIN 1 BEACON BIN 1 PAPER PRESENT SENSOR DIVERTER SENSOR BIN FULL SENSOR TRANSPORT MOTOR DOOR SENSOR AUTO CONNECT POWER MSHPF MAIL BOX WIRING DIAGRAM ...

Page 1568: ...ENSOR STACK HEIGHT SENSOR REAR TAMPER SENSOR FRONT TAMPER SENSOR STAPLER BIN LED CONTROLLER BOARD J3 CONTROLLER BOARD J5 CONTROLLER BOARD J2 CONTROLLER BOARD J6 CONTROLLER BOARD J4 CHAD BIN FULL TX SENSOR CHAD BIN FULL RX SENSOR STAGING TRANSPORT OUTER SENSOR 2 STANDARD BIN ELEVATOR MOTOR MOT STANDARD BIN FULL TX SENSOR STANDARD BIN EXIT SENSOR STANDARD BIN NEAR FULL SENSOR DOOR N SENSOR DOOR N BE...

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