Unexpected page breaks occur.......................................................................................................................278
Solving copy problems..........................................................................................................................278
Copier does not respond ................................................................................................................................278
Scanner unit does not close............................................................................................................................279
Poor copy quality ............................................................................................................................................279
Partial document or photo copies ..................................................................................................................280
Solving scanner problems.....................................................................................................................281
Checking an unresponsive scanner.................................................................................................................281
Scan was not successful..................................................................................................................................281
Scanning takes too long or freezes the computer ..........................................................................................281
Poor scanned image quality............................................................................................................................282
Partial document or photo scans....................................................................................................................282
Cannot scan from a computer ........................................................................................................................283
Solving fax problems.............................................................................................................................283
Fax and e-mail functions are not set up .........................................................................................................283
Caller ID is not shown .....................................................................................................................................283
Cannot send or receive a fax ..........................................................................................................................284
Can send but not receive faxes.......................................................................................................................285
Can receive but not send faxes.......................................................................................................................286
Received fax has poor print quality ................................................................................................................286
Solving home screen applications problems.........................................................................................287
An application error has occurred ..................................................................................................................287
Solving option problems........................................................................................................................288
Option does not operate correctly or quits after it is installed ......................................................................288
Paper tray problems .......................................................................................................................................288
Cannot detect flash memory card ..................................................................................................................289
Cannot detect printer hard disk......................................................................................................................289
Internal Solutions Port does not operate correctly ........................................................................................289
Internal print server does not operate correctly ............................................................................................289
Memory card ..................................................................................................................................................290
USB/parallel interface card does not operate correctly .................................................................................290
Solving paper feed problems.................................................................................................................290
Paper frequently jams.....................................................................................................................................290
Paper jam message remains after jam is cleared ...........................................................................................290
Jammed pages are not reprinted....................................................................................................................291
Solving print quality problems..............................................................................................................291
Characters have jagged or uneven edges .......................................................................................................291
Clipped images................................................................................................................................................291
Fine horizontal lines appear on color pages ...................................................................................................292
Gray background.............................................................................................................................................292
Incorrect margins............................................................................................................................................292
Light colored line, white line, or incorrectly colored line appears on prints .................................................. 293
Paper curl........................................................................................................................................................294
Contents
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