Lexmark 4310-VW SERIES Service Manual Download Page 1

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Service Manual

Lexmark S800 Series All-In-One

Machine Type 4310-VWx

Summary of Contents for 4310-VW SERIES

Page 1: ...Service Manual Lexmark S800 Series All In One Machine Type 4310 VWx...

Page 2: ...supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make the...

Page 3: ...c aids 3 1 Test mode 3 1 Test page 3 1 Uninstall reinstall instructions for Windows users 3 1 For Windows 2000 Windows XP Windows Vista and Windows 7 3 1 Uninstall reinstall instructions for Mac users...

Page 4: ...val 4 23 Wireless INA card removal 4 24 Print engine removal 4 25 Locations and connectors 5 1 Locations 5 1 Front view 5 1 Rear inside views 5 2 Base view 5 3 System board 5 4 System board connection...

Page 5: ...a sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni rig...

Page 6: ...a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas...

Page 7: ...Safety information vii Lexmark S800 Series...

Page 8: ...symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair inform...

Page 9: ...General information 1 1 Lexmark S800 Series 1 General information The Lexmark S800 Series All In One 4310 VWx is a letter quality printer with the ability to copy scan and fax...

Page 10: ...cts Auto image enhance antiquing gray or brown sepia black and white Autoprint PictBridge with n up support Copy from memory card to USB drive Photos over network Card reader support Multi Media Card...

Page 11: ...aging modes True color 36 bits internal 24 bits external Gray mode 36 bits internal 8 bits external Text line art 1 bit per pixel ICD area 8 5 x 11 7 inches 216 x 297 mm ICD resoluation hardware maxim...

Page 12: ...89 speed dials 10 group calls 30 fax numbers per group supported 64 digit fax number support Caller ID where supported Automatic redial busy redial Call waiting disable support Fax tel mode with dist...

Page 13: ...0 X 300 ppi scan Normal 600 X 600 dpi print 300 X 300 ppi scan Photo plain 1200 X 1200 dpi print 300 X 300 ppi scan Photo glossy 1200 x 1200 dpi print 300 x 300 ppi scan Standalone copy features Reduc...

Page 14: ...eets Transparencies Up to 50 sheets Iron on transfer Up to 10 sheets Card stock Up to 25 sheets Labels Up to 25 sheets Exit tray Plain paper Up to 50 sheets Transparencies 1 sheet Photo glossy 1 sheet...

Page 15: ...mm B5 182 x 257 mm A5 148 x 210 mm A6 card 105 x 148 mm Hagaki 100 x 148 mm 5 x 7 in 13 x 18 cm Letter banner A4 banner Custom size width 4 8 5 in height5 0 14 0 in Envelopes 7 3 4 9 10 DL C5 C6 B5 A2...

Page 16: ...20 cm 13 x 18 cm Borderless media support Via host Letter Legal A4 B5 A5 A6 card 4 x 6 in 10 x 15 cm 5 x 7 13 x 18 cm Hagaki 4 x 8 10 x 20 cm Standalone 4 x 6 4 x 8 5 x 7 Letter A6 A5 A4 Hagaki 10 x...

Page 17: ...operator panel Using the operator panel The operator panel functions allow you to copy scan fax or print documents and photos The operator panel features Power button on front panel white LED 4 3 touc...

Page 18: ...ay is turned off in Power Saver mode 3 Home Returns to the home screen 4 Help Views Help text messages 5 Cancel button Cancels the current job or task 6 Start button Starts a print scan fax or copy jo...

Page 19: ...orm tests as needed to verify the repair Tools required for service 1 Phillips screwdriver 2 Phillips screwdriver Spring hook Acronyms dpi Dots per inch DSA NPA Device Status Alert EEPROM Electrically...

Page 20: ...or paper out When a print job is received by the printer an authentication and maintenance operation is invoked During this operation the validity of the tanks and the ink level in each tank are veri...

Page 21: ...Diagnostic information 2 2 Lexmark S800 Series Print engine Paper path...

Page 22: ...erator panel LCD Also some errors are reported to host through Extended NPA Device Status Alert DSA See Consumer Printer Division Host Printer Communications Specification for more details on NPA and...

Page 23: ...ring removal on page 4 21 0102 Paper Jam There is paper jammed in the All In One Technical Support Center Clear the paper jam and resend the print job Service Clear the paper jam and resend the print...

Page 24: ...oard with media sensor cable and spring removal on page 4 21 0304 Hardware Failure General hardware failure unable to localize failure to a specific system Technical Support Center Replace the All In...

Page 25: ...the printhead with the correct printhead Service Replace the printhead with the correct printhead 1103 Missing Printhead Printhead is missing Technical Support Center Install a printhead Service Inst...

Page 26: ...rd See System board with media sensor cable and spring removal on page 4 21 1203 Printhead Short The short test detected a short circuit in the printhead Technical Support Center Remove the printhead...

Page 27: ...sensor cable and spring removal on page 4 21 1209 FLASH Programming Error Could not program FLASH Technical Support Center The printer will auto reset If the problem remains then replace the All In On...

Page 28: ...l on page 4 21 1214 Invalid Processor Mode Error Indicates the ARM processor was in an incorrect mode to perform the requested operation Technical Support Center Unplug the All In One from the wall ou...

Page 29: ...ical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the USB cable Service Repla...

Page 30: ...r condition was detected in the software control code Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If t...

Page 31: ...nexpected condition Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See S...

Page 32: ...t replace the system board See System board with media sensor cable and spring removal on page 4 21 If voltage is correct then replace the frony lid If the front lid does not correct the problem then...

Page 33: ...Ink smudging and smearing can be caused by paper problems or problems in the paper feed area Check for Correct type of paper Curled or wrinkled paper Paper path obstructions Feed roller wear or loose...

Page 34: ...tinue with the reboot of the computer now 6 Insert the Lexmark S800 Series CD 7 From the Install Software screen click Install and follow the instructions on the screen Note Do NOT reconnect the USB c...

Page 35: ...B to the Linux machine 2 Exract the zip file For DEB based systems a For 32 bit operating system Driver bundled without JRE lexmark inkjet driver 2 0 1 i386 deb sh tar gz Driver bundled with JRE lexma...

Page 36: ...electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place t...

Page 37: ...laced any cables disturbed must be replaced as closely as possible to their original positions Before removing any component from the machine be sure you note the cable routing When servicing the mach...

Page 38: ...4 3 Service Manual Lexmark S800 Series Duplex and rear fax phone cables cover removal 1 Remove the paper tray 2 Press down on the button A to remove the duplex...

Page 39: ...Repair information 4 4 Lexmark S800 Series 3 Press down on the rear fax phone cables cover B to unlatch it from the rear of the printer 4 Remove the rear fax phone cables cover...

Page 40: ...Manual Lexmark S800 Series Right side cover removal 1 Place the printer on its left side Note Be sure to protect the printer from marring 2 Remove the four screws A 3 Unsnap the right side cover lift...

Page 41: ...eries Left side cover removal 1 Place the printer on its right side Note Be sure to protect the printer from marring 2 Press in on the power supply cover A and slide up to remove 3 Press in on the red...

Page 42: ...4 7 Service Manual Lexmark S800 Series 4 Remove the four screws C 5 Unsnap the left side cover lift and remove...

Page 43: ...00 Series Inner front cover removal 1 Remove the right side cover See Right side cover removal on page 4 5 2 Remove the left side cover See Left side cover removal on page 4 6 3 Remove the four screws...

Page 44: ...ge 4 5 2 Remove the leftside cover See Left side cover removal on page 4 6 3 Remove the inner front cover See Lower front door removal on page 4 9 4 Place the printer on its right side Note Be careful...

Page 45: ...Repair information 4 10 Lexmark S800 Series 7 Lift the metal link B from its attachment to the hinge while pulling the hinge from its socket...

Page 46: ...4 11 Service Manual Lexmark S800 Series 8 Rotate the top of the door away from the printer and lift the door away from its bottom hinge C 9 Remove the lower front door...

Page 47: ...r See Right side cover removal on page 4 5 2 Remove the left side cover See Left side cover removal on page 4 6 3 Disconnect the rear cover from the right side of the printer 4 Disconnect the rear cov...

Page 48: ...cover See Inner front cover removal on page 4 8 4 Remove the lower front door See Lower front door removal on page 4 9 5 Remove the rear cover See Rear cover removal on page 4 12 6 Tilt the top of th...

Page 49: ...Repair information 4 14 Lexmark S800 Series 8 Using a metal hook disconnect the USB cable D from the system board 9 Disconnect the front door operator panel camera assembly from its right side hinge E...

Page 50: ...4 15 Service Manual Lexmark S800 Series 10 Disconnect the front door operator panel camera assembly from its left side hinge F 11 Lift the door operator panel camera assembly and remove...

Page 51: ...camera assembly See Front door operator panel camera assembly removal on page 4 13 2 Place the camera assembly with front door and operator panel on its face Note Be sure to protect the printer from m...

Page 52: ...era assembly Repeat to disconnect the left side 6 Remove the flat ribbon cable thought the opening of the top cover 7 Without cutting the wire tie unloop the black cable from the torroid and pull thro...

Page 53: ...Repair information 4 18 Lexmark S800 Series USB connector and cable removal 1 Remove the rear cover 2 Remove the two screws A and disconnect the cable B 3 Lift and remove the USB connector and cable...

Page 54: ...over See Right side cover removal on page 4 5 2 Remove the left side cover Left side cover removal on page 4 6 3 Remove the rear cover Rear cover removal on page 4 12 4 Disconnect the two ribbon cable...

Page 55: ...eries Exit tray assembly removal 1 Remove the right side cover See Right side cover removal on page 4 5 2 Remove the left side cover See Left side cover removal on page 4 6 3 Remove the one screw A 4...

Page 56: ...over removal on page 4 6 3 Remove the rear cover See Rear cover removal on page 4 12 4 Remove the front door operator panel camera assembly See Front door operator panel camera assembly removal on pag...

Page 57: ...e cover See Right side cover removal on page 4 5 2 Remove the left side cover See Left side cover removal on page 4 6 3 Remove the rear cover See Rear cover removal on page 4 12 4 Remove the front doo...

Page 58: ...ervice Manual Lexmark S800 Series Bottom power supply cover removal 1 Place the machine on its right side 2 Push out on the cover with the thumb until it unsnaps 3 Slide the bottom LVPS cover out and...

Page 59: ...Remove the two screws from the metal RFID card bracket and pull out slightly 5 Remove the one screw A and remove the top of the wireless card cover 6 Disconnect the mini USB cable B from the wireless...

Page 60: ...ver removal on page 4 5 2 Remove the left side cover See Left side cover removal on page 4 6 3 Remove the rear cover See Rear cover removal on page 4 12 4 Remove the front door operator panel camera a...

Page 61: ...4 Placement corner Correctly places photos and documents on the scanner glass 5 Printer operator panel with touch screen Operates the printer 6 Paper support Loads paper and accesses paper jams 7 Pape...

Page 62: ...ects the printer to an active telephone line through a standard wall jack RJ 11 DSL filter VolP adapter or any other adapter that allows access the phone line to send and receives faxes 8 EXT port Con...

Page 63: ...nd connectors 5 3 Lexmark S800 Series Base view Number Part Function 1 Power supply with port Connects the printer to or disconnects the printer from a power source 2 Power supply cover Protects the p...

Page 64: ...5 4 Service Manual Lexmark S800 Series System board...

Page 65: ...nance motor J9 Not used J11 Not used J12 INA card J13 Operator panel J15 Fax card J16 USB from host J18 Cardreader J19 Touch screen J20 PictBridge J21 Carrier J22 Carrier J23 Carrier J25 Paper feed en...

Page 66: ...hen parts are replaced or as needed not on a scheduled basis Use grease to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The carri...

Page 67: ...number 1 Units mach Refers to the number of units actually used in the machine or product Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in th...

Page 68: ...7 2 Service Manual Lexmark S800 Series Assembly 1 Covers...

Page 69: ...Power supply bottom cover black 7 3062162 Power supply bottom cover silver 8 DOP0073 Left side cover black 8 3062154 Left side cover silver 9 21D0932 Universal power supply 10 DOP0066 Paper output tra...

Page 70: ...7 4 Service Manual Lexmark S800 Series Assembly 2 Electronics...

Page 71: ...ller PCBA 2 DOP0077 Media sensor Skystar 3 3062128 Wireless card Hsng and cable 4 3062395 RFID with bracket 5 3062367 Encoder strip 6 3061226 Main controller board 7 3061883 Fax card NS 3062260 Star w...

Page 72: ...3 DOP0073 Left side cover black 7 3 DOP0074 Print engine excludes system board fax card RFID card XT 7 3 DOP0075 Power supply bottom cover black 7 3 DOP0076 Inner lower front door assembly 7 3 DOP007...

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Lexmark 4310-VW SERIES, Service Manual

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