Lexmark 4038-001, Service Manual

Page: 45 / 202

Diagnostic information
2-13
4038-001
Printing and copying problems
Problem Possible cause Solution
Machine does
not print
Machine is not receiving
power. • Check the power cord
connections.
• Check the power switch
and the power source.
Machine is busy scanning. Wait until scanning is
complete before using the
printer.
Machine is not selected as
the default printer. Select Lexmark X215 as
your default printer in
Windows.
Front or rear covers are not
closed. Close the covers.
Paper jam. Clear the paper jam.
No paper loaded. Load paper.
Toner cartridge is not
installed. Install the toner cartridge.
Connection cable between
the computer and the
machine is not connected
properly. Disconnect the printer
cable, and then reconnect
it.
Connection cable between
the computer and the
machine is defective. • If possible, attach the
cable to another
computer that is working
properly and print a job.
• Try a new printer cable.
Port setting is incorrect. • Check the Windows
printer setting to make
sure that the print job is
sent to the correct port,
for example, LPT1.
• If the computer has more
than one port, make sure
that the machine is
attached to the correct
one.