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Lexmark 363dn - X B/W Laser, Service Manual

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iii

7013-XXX

Table of contents

Notices and safety information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  ix
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   xv

Preface  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Change history

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v-xviii

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  xix

General information

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  

1-1

Maintenance approach

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-1

Overview of the operator panel

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-2

Specifications

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-3

Memory  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-3
Print quality settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-4
Compatibility and connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-5
Media trays and supply capacity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-6
Types of print media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-7

Digital imaging specifications

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9

General specifications   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9

ADF Scan speed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
ADF Document handling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
Resolution and color depth  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
Flatbed document specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
Flatbed speed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
Scanner operating environments   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Storage environments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
Tilt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9

Scan and copy specific specifications   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10

Duplex scan   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Scan file output formats   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Supported compressions   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Supported scan destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Multiple copies   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Reduce/Enlarge (copy only)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10

Fax specifications

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-11

Phone network connectivity   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-11
Fax resolutions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-11
Miscellaneous FAX specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-11

Tools

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-12

Acronyms

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-12

Diagnostics information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  

2-1

Start

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-1

Overview of the operator panel and menus

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-2

Understanding the operator panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-2
Operator panel buttons  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-2
Diagram of the printer menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-5

Messages and error codes

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-6

User attendance messages   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-6
Cartridge error messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-11
Paper jam error codes (200-series)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-11
Service error codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-17

Symptom tables

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-23

POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-23

All manuals and user guides at all-guides.com

Summary of Contents for 363dn - X B/W Laser

Page 1: ...Start diagnostics Safety and notices Trademarks Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Revisi...

Page 2: ...o you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a produc...

Page 3: ...onments 1 9 Storage environments 1 9 Tilt 1 9 Scan and copy specific specifications 1 10 Duplex scan 1 10 Scan file output formats 1 10 Supported compressions 1 10 Supported scan destinations 1 10 Mul...

Page 4: ...white spots no repeating pattern 2 38 Variation in image density horizontally across page 2 38 Poor fusing of image 2 38 Light print 2 39 White or black lines or bands 2 39 Toner on back of page 2 39...

Page 5: ...umber 3 13 Model Name 3 13 Configuration ID 3 13 Enable Edge to Edge Copy 3 14 Reset Fuser Count 3 14 EP Setup 3 14 EP Defaults 3 14 Fuser Temperature Fuser Temp 3 14 Transfer 3 14 Print Contrast 3 14...

Page 6: ...34 paper jam 3 37 235 paper jam 3 37 242 paper jam 3 38 251 paper jam 3 39 290 294 paper jams 3 40 291 xx ADF paper jams 3 41 Updating the printer firmware 3 42 Using a USB flash drive 3 42 Using a ne...

Page 7: ...anel cable removal 4 66 Paper input and duplex sensor assembly removal 4 67 Printhead removal 4 68 Rear door and cover removal 4 69 Rear exit guide assembly with sensor and reversing solenoid removal...

Page 8: ...viii Service Manual 7013 XXX Assembly 6 Power cords 7 12 Index I 1 Part number index I 5 All manuals and user guides at all guides com...

Page 9: ...Wartung durch den Kundendienst Laserbestrahlung die Klasse I bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e confo...

Page 10: ...operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser s...

Page 11: ...lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i...

Page 12: ...l ser de classe I no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan...

Page 13: ...Notices and safety information xiii 7013 XXX All manuals and user guides at all guides com...

Page 14: ...xiv Service Manual 7013 XXX All manuals and user guides at all guides com...

Page 15: ...en de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension...

Page 16: ...ducto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El person...

Page 17: ...xclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El perso...

Page 18: ...ange history Revision date Updates 2014 01 10 Added a note for the Scanner sensor tests in the Diagnostic Aids chapter 2013 07 16 Updated the Media ACM ASM feeder removal The media feed clutch should...

Page 19: ...es something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before...

Page 20: ...xx Service Manual 7013 XXX All manuals and user guides at all guides com...

Page 21: ...manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostics information on...

Page 22: ...Back Left arrow Select Right arrow Start and Stop Cancel an indicator light and a 2 line liquid crystal display LCD that shows text The keypad area contains five buttons Redial Pause Resolution Option...

Page 23: ...memory 64MB 128MB 128MB 128MB Optional memory 8MB x x x x 16MB x x x x 32MB x x x x 64MB x x x x 128MB x x x x 256MB x x x x 512MB x x x x Standard flash memory x x x x Maximum flash memory 64MB 64MB...

Page 24: ...mark X364dn 7013 43W Lexmark X364dw Image enhancement technology IET 2 Bits pel 4 Bits pel Print resolution 300 dpi 600 dpi 1200 image quality 600 dpi with 2 bits pel 2400 image quality 600 dpi with 4...

Page 25: ...cetimage x Host based printing graphics device interface Version 1 x x x x Version 2 x x x x Version 3 mono Compatibility Windows Macintosh Linux Windows Macintosh Linux Windows Macintosh Linux Window...

Page 26: ...ting duplex Recirculating duplex Recirculating duplex Envelope conditioning x x x x Instant on fuser Standard output sources 150 sheet sensing bin Toner and photoconductor Toner cartridge 1 500 standa...

Page 27: ...lb 1 paper 1 labels Manual feeder slot A4 A5 A6 JIS B5 letter legal executive oficio Mexico folio statement universal Plain paper transparency recycled labels bond letterhead preprinted colored paper...

Page 28: ...ed labels bond letterhead preprinted colored paper light paper heavy paper rough cotton custom type x 60 163 g m 16 43 lb 50 paper 15 labels 10 transparencies Card stock 120 163 g m 16 43 lb Index Bri...

Page 29: ...on 600 dpi optical Color depth 24 bit RGB output 8 bit channel Flatbed document specifications Document size Up to A4 and letter 4 5 x 5 5 to 8 5 x11 SEF Flatbed speed 3 seconds to scan 3 seconds to r...

Page 30: ...bit JBIG2 CCIT G4 Flate 8 24 bit Flate JPEG TIFF 1 bit CCITT G4 8 24 bit Packbits LZW JPG 8 24 bit JPG Supported scan destinations Temporary profile from a user s PC Scan to PC via network TWAIN Scan...

Page 31: ...rope PTT standard Input Level Range Ring Detection 16dBm 59dBm Complies with all regulatory requirements Receive 200x100 dpi 200x200 dpi 300x300 dpi 400x400 dpi 204x98 dpi 204x196 dpi 204x391 dpi 408x...

Page 32: ...CCW Counter clockwise CDB Command Descriptor Blocks CMYK Cyan yellow magenta black CPU Central processing unit CRC Cyclic redundancy check CRU Customer Replaceable Unit CSU Customer Setup CW Clockwis...

Page 33: ...F Long edge feed LES Lexmark Embedded Solution applications LSU Laser Scanning Unit LV Low Voltage LVPS Low voltage power supply M Magenta MB Megabyte MDC Motor Driver Control MFD Multifunction Device...

Page 34: ...e processor ROM Read only memory ROS Read only storage RPM Revolutions Per Minute SCC Scanner Control Card SDRAM Synchronous Dynamic Random Access Memory SEF Short edge feed SIMM Single Inline Memory...

Page 35: ...ence The following is an example of the events that occur during the POR sequence when the printer is turned on 1 While code is being loaded into DRAM dots scroll across the operator panel 2 A screen...

Page 36: ...buttons Number Part Button Function 1 Copy button Enables copy mode 2 Content button Enhances copy scan e mail or fax quality Choose from Text Text Photo or Photo 3 Copies button Enters the number of...

Page 37: ...ailable 10 Shortcuts button Enters the shortcut screen 11 Resolution button Selects a dpi value for the scan fax only button Note Press the right or left arrow buttons to scroll through the values and...

Page 38: ...n the back button is pressed 20 Address book button Opens the address book 21 Copy options button Changes Original Size Paper Source and Collate settings 22 Scale button Changes the size of the copied...

Page 39: ...Menu Reset Printer Utilities Menu Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Quality Menu Print Resolution Toner Darkness Small Font Enh Setu...

Page 40: ...f the job can be canceled Install Tray x or Cancel job Printer detects that tray x is missing where x is 1 or 2 This message appears if the job was begun but the paper has not yet been retrieved The t...

Page 41: ...ing Wait for the message to clear Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed or any other situation that re inits the scanner Message clea...

Page 42: ...actions can be taken Press Select to print the portion of the job already stored and begin collating the rest of the job Press Menus to access the Busy Waiting Menu The following functions are availab...

Page 43: ...sage and continue printing You must install different flash memory before you can download any resources to flash 52 Flash Full Press Select to clear the message and continue printing Delete fonts mac...

Page 44: ...inter 2 Remove the excess flash memory 3 Plug in the printer and turn it on 58 Too Many Trays Attached 1 Turn off and unplug the printer 2 Remove the additional trays 3 Plug in the printer and turn it...

Page 45: ...er became uncovered from the sheet ahead 200 03 The video never started on the page at the input sensor within two inches after hitting the input sensor Check the printhead See Printhead service check...

Page 46: ...nual feeder sensor never became uncovered from the sheet ahead Remove the toner cartridge PC kit At the front remove the upper front guide and inspect the flag on the manual input sensor If the flag i...

Page 47: ...ay at least as far as the manual feeder sensor Possible cause is that the page stalled at the alignment gate Verify that the pick tires are clean not worn or filled with paper dust Replace the pick ti...

Page 48: ...e is found then replace the damaged part Note Print a page with the rear door open to isolate the fuser from the other parts 202 01 Exit sensor never broke on the trailing edge of the sheet at the exi...

Page 49: ...media path for obstructions Check the pick rollers Replace the pick rollers if they are worn or clogged with dust See ACM pick tire roller removal on page 4 3 Also check the wear strips and the manua...

Page 50: ...ailed to feed a page to the ADF interval sensor Remove the sheet of paper rom the ADF Retry the job If the error recurs see ADF paper jam service check on page 2 49 290 10 Scanner Static Jam 1st scann...

Page 51: ...essing unit SCNCHN DMA 841 04 Service image processing unit new line too soon interrupt Check the sequencer settings See CCD service check on page 2 46 Also see Flatbed home position service check on...

Page 52: ...dentical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels See CCD service check on...

Page 53: ...heck on page 2 26 903 xx Paperport link driver error 904 xx Interface violation by RIP 905 xx Interface violation by paperport device 906 xx RIP interface drive error DC pick motor errors 910 xx DC pi...

Page 54: ...LVPS HVPS See LVPS HVPS service check on page 2 29 Controller board and operator panel service errors 948 xx Failed engine board Replace the controller board See Controller board service check on page...

Page 55: ...ot failure 959 20 Chipset hardware failure Replace the controller board See Controller board service check on page 2 26 959 21 Chipset did not respond to command request 959 22 Challenge secret failur...

Page 56: ...ected by the specified device 982 xx Communications error detected by the specified device 983 xx Invalid command received by the specified device 984 xx Invalid command parameter received by the spec...

Page 57: ...service check on page 2 27 POST completes but the LCD does not come on See Operator panel service check on page 2 31 Main motor does not come on See Main motor service check on page 2 30 Fan does not...

Page 58: ...n page 2 31 Operator panel lights are off or very dim See Operator panel service check on page 2 31 Blank page See Blank page on page 2 36 Black page See Black page on page 2 37 Heavy background See H...

Page 59: ...o dial tone See Modem fax card service check on page 2 52 Machine dials a number but fails to make a connection with another fax machine The other fax machine may be turned off Ask the fax recipient t...

Page 60: ...ing operator panel 4 The controller board assembly The LED adjacent to J12 will be illuminated if the card is powered and good 5 The operator panel See Operator panel service check on page 2 31 Verify...

Page 61: ...4 V dc to pin 2 If voltage is not present then check or replace the controller board See Controller board removal on page 4 13 If voltage is present then check pin 1 for 24 V dc as well If it is close...

Page 62: ...t open then check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages are exposed at several places...

Page 63: ...ests good then replace the fuser Reconnect the cables turn the printer on and at 12 check for approximately 5 V dc on pin 1 and ground on pin 2 If line voltage is incorrect on pin 1 then see Controlle...

Page 64: ...motor gear drive which includes the motor If continuity does not exist on one or more of the wires then call the next level of support If these voltages are not correct then see Controller board conne...

Page 65: ...re incorrect then see Controller board service check on page 2 26 Buttons If the buttons do not respond then replace the operator panel There is no test or repair for the faulty switches on the operat...

Page 66: ...Replace the tires as necessary ACM clutch Manual feed clutch Media feed clutch ASM tray 1 only Manual feed clutch solenoid Open left cover and observe the solenoid and clutch actions at the ACM and ma...

Page 67: ...d from the host computer then replace the controller board 5 Check the USB cable for continuity FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hott...

Page 68: ...host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 4 Change the printer status to online Did this fix the issue Problem resolv...

Page 69: ...card is properly seated on the controller board Is the wireless card seated correctly Go to step 20 Go to step 19 19 Properly reseat the wireless card Did this fix the problem Problem resolved Go to...

Page 70: ...ion turn the printer off Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently shak...

Page 71: ...ns 10 12 14 16 and 18 If any of the values are incorrect then replace LVPS HVPS board If the grounds are incorrect then check ground paths Check continuity in the cable If the cable is bad then call t...

Page 72: ...nsfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfe...

Page 73: ...he media as it feeds through the printer especially in the developer and transfer process It may also be a result of overly dry or moist environments With the printer off check to make sure that the l...

Page 74: ...clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear on the front or back of t...

Page 75: ...toner cartridge Solid black areas on transparencies There is a mismatch in the transparency and what the software is expecting Choose a different fill pattern in the software program Remove the toner...

Page 76: ...e the media from Tray 1 or Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The media fails to feed from T...

Page 77: ...nect the printhead cables from J12 and J8 on the controller board Turn the printer on with the front door closed On the controller board verify 5 V dc on pin 10 at J12 and 5 V dc on pins 1 2 and 3 at...

Page 78: ...a copy from the ADF and flatbed Did the 840 xx error recur Go to step 2 Stop Problem resolved 2 Re enter Configuration mode scroll to and select the Disable Scanner menu item Does the screen display...

Page 79: ...the 840 xx error recur Go to step 8 Stop Problem solved 8 Inspect JFBM1 J1 and J2 on the controller board Are the connections properly connected Go to step 10 Go to step 9 9 Properly connect all the...

Page 80: ...removal on page 4 13 Step Questions actions Yes No 1 Restart the device and retry the scan copy job Repeat this step with a few copy jobs Does the error return Go to step 2 No issue 2 Is the CCD ribb...

Page 81: ...JFBM1 for voltage The voltage is only present when a flatbed copy job is running The voltage should measure 24V AC Is voltage present Go to step 5 Replace the controller board See Controller board re...

Page 82: ...nd debris from the sensor Does this fix the issue Issue resolved Go to step 8 8 Inspect the connections on the ADF relay card in the ADF Are all the connections properly connected Go to step 9 Secure...

Page 83: ...page 3 17 Are the sensors working properly Go to step 6 Go to step 9 6 Check the leading edge of the paper to ensure the paper is not curled or bent in a way that would keep it from contacting the pa...

Page 84: ...failing to feed into the ADF Go to step 5 There is no issue 5 Is the leading edge of the paper wrinkled or torn Use different media Go to step 6 6 Perform the ADF paper present sensor test See Scanner...

Page 85: ...nections on the ADF relay card Are they properly connected Go to step 4 Properly connect all the connections 4 Check the ADF cable to ensure it is properly connected to CN 15 on the ADF relay card and...

Page 86: ...step 5 5 Is the modem card ribbon cable properly connected to the controller board at JMOD2 and the modem card Go to step 7 Go to step 6 6 Properly connect the modem card cable to the modem card and...

Page 87: ...the line being used a VOIP line Go to step 7 Go to step 8 7 Have the system administrator verify that the VOIP server is configured to receive faxes Is the server properly configured Go to step 8 Sto...

Page 88: ...s of 1db For example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment rang...

Page 89: ...Receive setting is on Is the setting set to on Go to step 9 Go to step 8 8 Set Enable Fax Receive to On Did this fix the problem Problem resolved Go to step 9 9 Is Distinctive Ring enabled Go to step...

Page 90: ...sing the Receive Threshold setting in steps of 2db For example if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the re...

Page 91: ...is where you will type in the information you retrieved in step 3 Second level support can assist you if you have questions about the information requested on the page Note The fields requesting the c...

Page 92: ...2 58 Service Manual 7013 XXX All manuals and user guides at all guides com...

Page 93: ...e Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the printer See Diagnostics Menu Diag Menu on page 3 2 for more information Network SE Menu 1 Enter...

Page 94: ...ion on page 3 4 Bottom Margin Left Margin Right Margin Print Quick Test Page MISC TESTS Motor Detect See Motor Detect on page 3 6 PRINT TESTS Tray 1 See Print Tests on page 3 6 Tray 2 if installed Man...

Page 95: ...Temp on page 3 14 Transfer Adjust See Transfer on page 3 14 Print Contrast See Print Contrast on page 3 14 Charge Roll See Charge Roll on page 3 14 Gap Adjust See Gap Adjust on page 3 14 Auto Dark Adj...

Page 96: ...order to preserve the bottom margin changing the top margin does not compress or expand the image Bottom Margin This setting moves the bottom margin up or down Increasing the margin value moves text d...

Page 97: ...ss or to scroll through the PRINT TESTS menu and then press to select the desired input source Single or Continuous is displayed on the screen A Single test feeds one sheet of media from the selected...

Page 98: ...1 Manual Feeder MP Feeder Press or to scroll through the PRINT TESTS menu and then press to select the desired input source Single or Continuous is displayed on the screen A Single test feeds one shee...

Page 99: ...est checks the validity of DRAM both standard and optional The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Select Hardwa...

Page 100: ...ollowing screen is displayed c Upon completion of the POR the following screen is displayed P represents the number of times the CACHE Test has passed finished successfully Initially 000000 is display...

Page 101: ...inuous test continues until you press Stop Left Margin duplex This setting shifts the image on the backside of the duplex sheet to the left or right to correctly position it on the page Therefore be s...

Page 102: ...duplex range is 50 to 50 and the default value is 0 An increase in the value moves the backside top margin down and widens the top margin A decrease moves the top margin upward and narrows the top ma...

Page 103: ...e feeds to the specific output bin Press to select Single or press and to select Continuous The Single test feeds one sheet of media to the default output bin No buttons are active during this test Th...

Page 104: ...ange any of the three counts displayed under PAGE COUNTS To view the Prt Color Pg Count the Prt Mono Pg Count or the Perm Page Count 1 Select PRINTER SETUP from DIAGNOSTICS and press Select 2 Select P...

Page 105: ...ts a Configuration ID that is not defined or invalid the following occurs The default standard model Configuration ID is used instead Configuration ID is the only function available in DIAGNOSTICS Unl...

Page 106: ...ontrast Gap Adjust Automatic Darkness Adjustment Auto Dark Adj EP Defaults Restores all EP settings to factory default values Selections are Restore and Do Not Restore Fuser Temperature Fuser Temp Cha...

Page 107: ...ts Menu Settings Page To print the Menu Settings Page 1 Select Reports from Diag Menu and press Select 2 Select Menu Settings Page and press Select Event Log Display Log The event log provides a histo...

Page 108: ...el of support for verification or diagnosis To print the event log 1 Select EVENT LOG from DIAGNOSTICS and press Select 2 Select Print Log and press Select Press Back to return to EVENT LOG Clear Log...

Page 109: ...Press Return or Stop to clear the message Sensor Test A series of sensor tests are available to test the scanner s ADF and flatbed sensor functionality The following table lists the available tests N...

Page 110: ...In the sensor test menu press or to scroll to the ADF paper present test 2 Press Select Starting Test displays ADF Paper Closed displays 3 Press the ADF paper present sensor actuator A the top of the...

Page 111: ...perform the following steps 1 In the sensor test menu press or to scroll to the Home sensor test 2 Press Select 3 Starting Test displays 4 Home Closed displays 5 Home Open should display if the sensor...

Page 112: ...arting Test displays Sensor 1 Closed displays 3 Lift the ADF top cover and close the ADF cover sensor by pressing down on the ADF sensor actuator A with a small flatblade screwdriver 4 Press the Senso...

Page 113: ...sor 2 Closed displays 3 Lift the ADF top cover and close the ADF cover sensor A by pressing down on the ADF sensor actuator with a small flatblade screwdriver 4 Move the Sensor 2 actuator by inserting...

Page 114: ...3 22 Service Manual 7013 XXX EXIT Diags Press Select to exit Diag Menu The printer performs a power on reset and returns to normal mode All manuals and user guides at all guides com...

Page 115: ...only use actual sheet 4 In the Registration menu select the right margin setting 5 To determine the margin setting choose the value that is closest to the darkest bar on the center graph of the margin...

Page 116: ...the printer while misaligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines...

Page 117: ...igure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure below 8 After obtaining...

Page 118: ...of the Quality Menu settings in Settings and printer and toner cartridge configuration information The remaining pages contain only graphics Configuration menu USB Scan to Local See USB Scan to Local...

Page 119: ...when they print and follow the same layout guidelines To print the event log 1 Select Reports from the Config Menu and press Select 2 Select Print Log and press Select to begin printing the log Panel...

Page 120: ...us and press Select 3 Select Reports and press Select 4 Select Menu Settings Page and press Select 5 Enter the Diagnostic Menu select Reports Menu Settings Page and press Select See Menu Settings Page...

Page 121: ...the job with a series of key presses The values for this setting are On and Off The default for this setting is Off Format Fax Storage This setting allows the user to format non volatile fax storage...

Page 122: ...pixel in the respective direction 9 Press to accept the value 10 Scroll to Top Edge and press 11 Use the or to increase or decrease the setting s value Note Pressing moves the margin up and pressing...

Page 123: ...ss 7 Scroll to Left Edge and press 8 Use the or to increase or decrease the setting s value Note Each button press moves the margin values one pixel in the respective direction 9 Press to accept the v...

Page 124: ...to increase or decrease the setting s value Pressing decreases the value and pressing increases the value 3 Press to accept the setting Reduced Curl This setting only applies to devices with an instan...

Page 125: ...e Revision Info Network Code Level Displays network code level Network Compile Info Displays compile information Printer Code Level Displays printer code information Printer Compile Info Displays comp...

Page 126: ...te Make sure the media stack is below the maximum media fill indicators on the 250 sheet tray before pushing the tray into the printer Make sure paper guides are positioned before loading the paper or...

Page 127: ...rtridge 4 Lift the flap at the front of the printer and remove any jammed sheets 5 If there is not a paper jam at the front of the printer then open the rear door and remove the paper jam 6 Close the...

Page 128: ...rear door 3 Remove the paper jam 4 Close the rear door 5 Close the front door and press CAUTION The fuser and the area inside of the printer near the fuser may be hot Allow the surface to cool before...

Page 129: ...he paper tray and press 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on To locate and remove the jammed sheets complete all steps in 231...

Page 130: ...Service Manual 7013 XXX 242 paper jam 1 Remove the optional paper tray from the printer 2 Remove the paper jam 3 Reinstall the optional paper tray and press All manuals and user guides at all guides...

Page 131: ...m the front of the multipurpose feeder If the sheet is not visible then complete the following steps 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the...

Page 132: ...vice Manual 7013 XXX 290 294 paper jams 1 Remove all original documents from the ADF 2 Open the ADF cover 3 Unlock the separator roll 4 Remove the separator roll All manuals and user guides at all gui...

Page 133: ...DF cover and press 291 xx ADF paper jams 1 Remove all original documents from the ADF input tray 2 Remove the ADF input tray See ADF input tray removal on page 4 8 3 Remove the original from the ADF b...

Page 134: ...ays 5 Press Select The printer will start the update process Various status and progress messages will appear Warning Do not turn the machine off until the update is complete When the code update is c...

Page 135: ...USB flashing utility the MFP must be installed on the host computer so a USB virtual printer port can be established on the host computer The virtual printer port is needed so the host computer can co...

Page 136: ...tion The media must be placed in the ADF input tray so it actuates the paper present sensor If the ADF paper present sensor isn t actuated a flatbed scan is run by default 3 If the media has actuated...

Page 137: ...dia continues to the exit roller and exits the ADF 10 If the scan job is a duplex scan job a solenoid on the ADF is actuated when the trailing edge of the media reaches the reverse point This solenoid...

Page 138: ...3 46 Service Manual 7013 XXX All manuals and user guides at all guides com...

Page 139: ...nter Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed then use the correct tool Do not place the ESD sensitive part on the MF...

Page 140: ...the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling...

Page 141: ...er tray The tray may go in but will not come out and will render the printer non serviceable 3 After the ACM pick tires have been pulled out close the duplex door 4 Remove the ACM pick tire roller A N...

Page 142: ...se a flatblade screwdriver to pry open the two tabs of the Simplex or the three tabs A of the Duplex on the bottom of the ADF cover 4 Remove the ADF rear cover from the ADF assembly Note Save the ADF...

Page 143: ...XX 6 Carefully pull the ADF cable and grommet D away from the ADF assembly 7 Lift the ADF to an upright position 8 Use a screwdriver to release the left hinge E from the flatbed unit All manuals and u...

Page 144: ...Manual 7013 XXX 9 Remove the ADF assembly Note Perform the ADF registration procedure after installing the new ADF unit See Scanner Manual Registration on page 3 30 All manuals and user guides at all...

Page 145: ...e flatbed See Flatbed removal on page 4 24 2 Remove the ground screw A 3 Disconnect the ADF cable from J4 on the controller board 4 Un route the ADF cable from the scanner tub frame assembly 5 Remove...

Page 146: ...ervice Manual 7013 XXX ADF input tray removal 1 Firmly grasp the ADF input tray on both sides 2 Pull the ADF input tray out of the ADF All manuals and user guides at all guides com a l l g u i d e s c...

Page 147: ...ver removal on page 4 73 5 Remove the left side scanner cover See Left side scanner cover removal on page 4 35 6 Remove the left side printer cover See Left side printer cover removal on page 4 33 7 D...

Page 148: ...4 10 Service Manual 7013 XXX 10 Remove the two screws C from the left side of the scanner tub frame assembly 11 Lift the ADF scanner assembly and remove C All manuals and user guides at all guides com...

Page 149: ...ad removal 1 Remove the ADF separator roll See ADF separator roll assembly removal on page 4 12 2 Pinch the two tabs on each side of the pad inward 3 Tilt the pad up and lift it out of the ADF assembl...

Page 150: ...7013 XXX ADF separator roll assembly removal 1 Lift the locking lever A 2 Slightly lift the separator roll assembly and pull it out of the mount B on the opposite side A B All manuals and user guides...

Page 151: ...on page 4 73 2 Remove the fax card See Fax card removal on page 4 23 3 Disconnect all cables from the controller board 4 Remove the eight screws A from the controller board 5 Remove the screw B from t...

Page 152: ...de printer cover See Right side printer cover removal on page 4 73 2 Disconnect the cable A from J6 on the controller board 3 Use a 1 Phillips screwdriver to remove the screw B holding the sensor 4 Re...

Page 153: ...37 3 Remove the left side printer cover See Left side printer cover removal on page 4 33 4 Remove the right side cover See Right side printer cover removal on page 4 73 5 Remove the three screws A fro...

Page 154: ...r removal on page 4 73 2 Remove the LVPS HVPS See LVPS HVPS removal on page 4 39 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the three screws A...

Page 155: ...Repair information 4 17 7013 XXX 6 Lift the duplex slightly push to the left and tilt to clear the right side of the printer 7 Remove the duplex All manuals and user guides at all guides com...

Page 156: ...r removal 1 While lifting the ADF use a flatblade screwdriver to pry open the three tabs A on the bottom of the ADF cover 2 Lift and remove the rear cover from the ADF assembly A All manuals and user...

Page 157: ...PS HVPS See LVPS HVPS removal on page 4 39 2 Remove the duplex See Duplex removal on page 4 16 3 Remove the main motor gear drive See Main motor gear drive removal on page 4 42 4 Remove the e clip A f...

Page 158: ...4 20 Service Manual 7013 XXX 6 Remove the screw D from the gear E 7 Remove the plastic bushing F All manuals and user guides at all guides com...

Page 159: ...Repair information 4 21 7013 XXX 8 Use a screwdriver to loosen the retainer clip G from the gear 9 Remove the gear H All manuals and user guides at all guides com...

Page 160: ...de printer cover See Right side printer cover removal on page 4 73 2 Disconnect the cable A from J13 on the controller board and remove the two screws B holding the fan to the right side frame 3 Remov...

Page 161: ...the two screws A securing the fax card to the printer frame 4 Disconnect the cable B from the controller board 5 Remove the fax card CAUTION This product contains a lithium battery THERE IS A RISK OF...

Page 162: ...ner cover removal on page 4 75 4 Remove the right side printer cover See Right side printer cover removal on page 4 73 5 Remove the operator panel See Operator panel removal on page 4 65 6 Remove the...

Page 163: ...Repair information 4 25 7013 XXX 9 Remove the torroid C from the ribbon cable 10 Lift the scanner and remove all cables 11 Remove the scanner All manuals and user guides at all guides com...

Page 164: ...to the new flatbed 2 Route the CCD ribbon cable through the guide as shown below 3 Install the large torroid from the old ribbon cable onto the CCD ribbon cable as shown above 4 Route the flatbed moto...

Page 165: ...flatbed motor cable and the home sensor cables under the ribbon cable folding guide E and torroid F 6 After the cables are folded and routed the flatbed assembly should look like the picture below Al...

Page 166: ...s cover blank removal 1 Remove the nameplate blank cover See Nameplate blank cover removal on page 4 64 2 Remove the two screws A 3 Remove the front door access cover blank A All manuals and user guid...

Page 167: ...se a flathead screwdriver to pry the front scanner cover away from the printer Note Be careful to not mar the finish of the printer 2 Pull the scanner cover away from the operator panel 3 Remove the f...

Page 168: ...l 1 Remove the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 71 2 Remove the two screws A 3 Partially pull the fuser forward for better access All m...

Page 169: ...Repair information 4 31 7013 XXX 4 Push in on the cable connector cover B and remove 5 Disconnect the AC cable C 6 Disconnect the thermistor cable D C B D All manuals and user guides at all guides com...

Page 170: ...exit sensor cable E from the controller board 8 Remove the fuser Note Be careful to not damage the gears during the fuser installation Be sure to reinstall the AC cable during the fuser installation E...

Page 171: ...nd cover See Rear door and cover removal on page 4 69 2 Remove the left side scanner cover See Left side scanner cover removal on page 4 35 3 Remove the screw A from the font of the printer 4 Press in...

Page 172: ...4 34 Service Manual 7013 XXX 5 Swing the left side printer cover out and lift to remove All manuals and user guides at all guides com...

Page 173: ...r cover removal 1 Remove the front scanner cover See Left side scanner cover removal on page 4 35 2 Remove the screw A from the front of the printer 3 Remove the screw B from the rear of the printer A...

Page 174: ...4 36 Service Manual 7013 XXX 4 Lift up on the ADF scanner cover and disconnect the left side scanner cover 5 Remove the left side scanner cover All manuals and user guides at all guides com...

Page 175: ...door assembly removal 1 Remove the MPF tray See MPF tray removal on page 4 61 2 Disconnect the right door hinge A from the printer frame 3 Disconnect the left door hinge B from the printer frame A B...

Page 176: ...4 38 Service Manual 7013 XXX 4 Disconnect the fuser link C 5 Remove the lower access door assembly C All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 177: ...de printer cover See Left side printer cover removal on page 4 33 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Disconnect the fuser power cable A 5 Remo...

Page 178: ...4 40 Service Manual 7013 XXX 6 Lift the LVPS HVPS and disconnect the three cables D Note Squeeze the clip to remove the cables from their connectors E D E All manuals and user guides at all guides com...

Page 179: ...Repair information 4 41 7013 XXX 7 Disconnect the transfer roll cable F 8 Lift and remove the LVPS HVPS F All manuals and user guides at all guides com...

Page 180: ...Left side printer cover removal on page 4 33 2 Disconnect the fuser link A from the front access door 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remov...

Page 181: ...ir information 4 43 7013 XXX 5 Lift the gear drive and disconnect the main motor gear drive cable C 6 Remove the main motor gear drive All manuals and user guides at all guides com a l l g u i d e s c...

Page 182: ...33 2 Open the front access door and disconnect the fuser link A 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main moto...

Page 183: ...to remove the e clip C from the manual feed clutch Note The picture below shows the E260d E260dn printer The manual feed clutch removal is the same for the MFP models 7 Remove the manual feed clutch...

Page 184: ...removal on page 4 73 2 Remove the duplex See Duplex removal on page 4 16 3 Open the front access door and place the printer on its right side Note Be careful to not mar the finish of the printer 4 Re...

Page 185: ...ount and place the printer on its top Note Be careful to not mar the finish of the printer 8 Disconnect the cable D from J25 on the controller board and remove the manual feed solenoid Installation no...

Page 186: ...4 Remove the main motor gear drive See Main motor gear drive removal on page 4 42 5 Loosen the media feed clutch See Media feed clutch removal on page 4 51 Warning Do not cut the media feed clutch ca...

Page 187: ...Repair information 4 49 7013 XXX 8 Use a screwdriver to pop the inner shaft lock B loose 9 Remove the inner shaft lock C All manuals and user guides at all guides com...

Page 188: ...10 Pull out the auto compensator shaft and remove the spring D 11 Remove the auto compensator shaft 12 Disconnect the spring E from the cylinder 13 Remove the media ACM ASM feeder E All manuals and u...

Page 189: ...See Main motor gear drive removal on page 4 42 3 Carefully remove the e clipthat secures the clutch to the ACM shaft 4 Pull up the clutch from the cavity exposingthe white tape 5 Cut the tape to expo...

Page 190: ...ity Pull up the cable to remove any slack 8 Remove any shrink tubing that is holding the wires together Warning Do not strip the insulation off the red and black wires The connectors will not work if...

Page 191: ...s 100 mm from the clutch and cut the clutch cable 3 Install the new media clutch on the ACM drive shaft 4 Insert the red wire from the printer into the wire splice connector 5 Insert the red wire from...

Page 192: ...e wire splice 7 Repeat steps four through six for the black wires on the clutch and printer 8 Tuck the connectors securely above the duplex guide Note If needed use a wire tie to secure the cable in p...

Page 193: ...moval on page 4 73 2 Place the machine on its side Note Be careful to not mar the finish of the printer 3 Disconnect the sensor cable A from J26 MPFS on the controller board 4 Remove the screw B 5 Fre...

Page 194: ...Hook the spring hook D to the connector E and pull it through the opening Place the sensor into position and reconnect the cable on the controller board Using the spring hook be sure to reroute the c...

Page 195: ...013 XXX Warning Check to make sure the duplex paper jam door is in its proper position If it is not then the paper tray will become lodged and the printer will need to be replaced All manuals and user...

Page 196: ...pose feeder MPF removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 Remove the two screws B A B All manuals and user guides at a...

Page 197: ...n the MPF by the steel shaft until the MPF lifts from its hinges Note The picture below shows the E460dn E460dw printer The multipurpose feeder removal is the same for all MFP models 6 Disconnect the...

Page 198: ...4 60 Service Manual 7013 XXX 7 Open the front access door and remove the lower paper guide All manuals and user guides at all guides com...

Page 199: ...Repair information 4 61 7013 XXX MPF tray removal 1 Open the lower front cover 2 Remove the four screws A 3 Disconnect the MPF tray and remove A All manuals and user guides at all guides com...

Page 200: ...Left side printer cover removal on page 4 33 2 Remove the duplex See Duplex removal on page 4 16 3 Disconnect the cable A from J29 on the controller board 4 Place the printer on its right side Note B...

Page 201: ...ee screws B from the left side of the printer 6 Disconnect the left hinge C from the feed clutch and remove the e clip D 7 Lift and remove the multipurpose feeder MPF feed clutch All manuals and user...

Page 202: ...Manual 7013 XXX Nameplate blank cover removal 1 Open the front cover 2 Remove the three screws A from the top of the front cover 3 Remove the nameplate blank cover A All manuals and user guides at al...

Page 203: ...cover See Right side scanner cover removal on page 4 75 3 Remove the left side scanner cover See Left side scanner cover removal on page 4 35 4 Remove the screw A from the front of the printer 5 Lift...

Page 204: ...er assembly See ADF scanner assembly removal on page 4 9 2 Disconnect the operator panel cable from J14 on the controller board 3 Un route the operator panel cable from the scanner tub frame assembly...

Page 205: ...er See Right side printer cover removal on page 4 73 2 Remove the duplex See Duplex removal on page 4 16 3 Remove the two screws A from the sensors 4 Disconnect the sensor cable B from J30 on the cont...

Page 206: ...om J12 and J8 on the controller board and unroute them back through the frame toward the printhead 4 Remove the three screws B Note Use a pencil to mark the screw locations of the printhead on the met...

Page 207: ...r door and cover removal 1 Open the rear door 2 Pull the rear door up at an angle disconnect the door from the notch A and remove 3 Remove the two screws B from the top of the rear cover A B All manua...

Page 208: ...4 70 Service Manual 7013 XXX 4 Tilt the rear cover and lift to remove All manuals and user guides at all guides com...

Page 209: ...rinter cover removal on page 4 78 2 Remove the rear door and cover See Rear door and cover removal on page 4 69 3 Disconnect the narrow media sensor cable and the reversing solenoid cable A from J9 an...

Page 210: ...ugh the opening 6 Remove the narrow media sensor cable D through the opening 7 Remove the rear exit guide assembly Note Be careful to not damage the gears during the rear exit guide assembly removal a...

Page 211: ...cover removal on page 4 69 2 Remove the front scanner cover See Front scanner cover removal on page 4 29 3 Remove the right side scanner cover See Right side scanner cover removal on page 4 75 4 Remo...

Page 212: ...4 74 Service Manual 7013 XXX 5 Press in on the tabs B and swing the right side printer cover out 6 Lift the right side printer cover and remove B B All manuals and user guides at all guides com...

Page 213: ...al 1 Lift the ADF scanner cover and remove the front scanner cover See Front scanner cover removal on page 4 29 2 Remove the screw A from the front of the printer 3 Remove the screw B from the rear of...

Page 214: ...4 76 Service Manual 7013 XXX 4 Disconnect the right side scanner cover from the printer and remove All manuals and user guides at all guides com...

Page 215: ...ge 4 73 3 Disconnect the toner level sensor cable A from J5 on the controller board 4 Squeeze the lower tabs B of the toner level sensor and push it from its holder 5 Remove the toner level sensor thr...

Page 216: ...nter cover removal 1 Remove the ADF scanner assembly See ADF scanner assembly removal on page 4 9 2 Open the front access door 3 Lift the top printer cover and remove All manuals and user guides at al...

Page 217: ...the left hand Stop when the left holder is unlatched 4 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removable but can be dislodged The...

Page 218: ...Manual 7013 XXX Upper front guide assembly removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide A All manuals and user guides at al...

Page 219: ...ar strip tray 1 and 250 sheet tray 2 removal 1 Hold the tray with the bottom up 2 Use a spring hook to disconnect the strip from the top of the tray 3 Remove the strip from inside the tray All manuals...

Page 220: ...all trays Carefully insert the strip from the top of the tray and push it down through the opening until it clicks into place Turn the tray over to view the bottom of the strip Using the spring hook c...

Page 221: ...side printer cover See Right side printer cover removal on page 4 73 2 Disconnect the wireless card cable A from the wireless card 3 Remove the two screws B from the antenna 4 Remove the wireless ante...

Page 222: ...de printer cover See Right side printer cover removal on page 4 73 2 Remove the wireless antenna See Wireless antenna removal on page 4 83 3 Pinch the standoff A with a pair of needle nosed pliers to...

Page 223: ...ase button 2 Printer control panel 3 Automatic document feeder ADF 4 Controller board door 5 Front door 6 Multipurpose feeder door Note This could be the manual feeder door depending on the printer mo...

Page 224: ...et port 3 Wireless antenna Note The wireless antenna appears on wireless models only 4 Fax ports Note Fax ports appear on fax models only 5 USB port 6 Printer power cord socket 7 Power switch 8 Lockin...

Page 225: ...Locations and connections 5 3 7013 XXX Controller board connector pin values All manuals and user guides at all guides com...

Page 226: ...sensor 2 Ground 3 0 V dc J6 1 5 V dc door closed Cover open sensor 0 V dc door open 2 5 V dc 3 Ground J7 1 5 V dc Toner patch sensor 3 1 V dc 4 Ground 5 5 V dc J8 1 0 V dc Hsync Printhead 2 3 5 V dc...

Page 227: ...PF clutch 2 24 V dc 0V dc unplugged J29 1 24 V dc Manual clutch solenoid 2 24 V dc 0V dc unplugged J30 1 4 1 1 V dc 5V dc unplugged Duplex paper in 2 5 5 V dc 3 6 Ground J31 1 4 3 3 V dc Tray 2 2 24 V...

Page 228: ...PRES2_2 16 PAP_PRES3_C 17 VREF2_ADF_C 18 PAP_PRES_C 19 ADF_CVR_C 20 FIRST_SCAN_C 21 FB_CVR_C 22 SOL_EN_2 J39 1 FAX_CS Fax 2 Ground 3 SPI_DI 4 Ground 5 SPI_DOUT 6 Ground 7 SPI_SCLK 8 Ground 9 FAX_INT 1...

Page 229: ...pecifications FRUs are typically lubricated as needed from the factory If not then lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those speci...

Page 230: ...ry 120 000 pages Note The kit includes Fuser P N 40X5346 Tray 1 ACM feed tires P N 40X5451 Transfer roll P N 40X5364 40X5402 ADF Maintenance kit 40X5807 ADF separator roll 40X7545 ADF separator pad 40...

Page 231: ...product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in t...

Page 232: ...7 2 Service Manual 7013 XXX Assembly 1 Covers All manuals and user guides at all guides com...

Page 233: ...1 Optional 550 sheet tray 5 40X5394 1 1 250 sheet Tray 2 assembly 5 40X5395 1 1 550 sheet Tray 2 assembly 6 40X2855 1 4 Tray 2 wear strips 550 sheet tray only 7 40X5382 1 6 Wear strips 250 sheet tray...

Page 234: ...7 4 Service Manual 7013 XXX Assembly 2 Scanner All manuals and user guides at all guides com...

Page 235: ...Bezel German OP X264 11 40X0146 1 1 Bezel German OP X363 11 40X0155 1 1 Bezel German OP X364 11 40X0158 1 1 Bezel Spanish OP X264 11 40X0166 1 1 Bezel Spanish OP X363 11 40X0167 1 1 Bezel Spanish OP X...

Page 236: ...0X0332 1 1 Bezel Japanese OP X364 11 40X0333 1 1 Bezel Korean OP X264 11 40X0334 1 1 Bezel Korean OP X363 11 40X0335 1 1 Bezel Korean OP X364 11 40X0336 1 1 Bezel Traditional Chinese OP X264 11 40X033...

Page 237: ...Parts catalog 7 7 7013 XXX Assembly 3 Electronics All manuals and user guides at all guides com...

Page 238: ...s included 5 40X5385 1 1 Toner low sensor 6 40X9000 1 1 Controller board X264 6 40X5613 1 1 Controller board X363 X364 7 40X5361 1 LVPS HVPS card assembly 110 V 100 V 7 40X5362 1 LVPS HVPS card assemb...

Page 239: ...Parts catalog 7 9 7013 XXX Assembly 4 Frame 7 1 2 5 6 7 12 8 See instruction sheet in the FRU 9 10 11 3 4 3 All manuals and user guides at all guides com...

Page 240: ...X3X6PF Ni TP2C 4 0 8PF Ni M3 0 0 5 6PF Ni M3 0 0 5 4PF Ni M3 5 0 6 6P Ni 5 40X5380 1 1 Complete duplex assembly 6 40X5453 1 1 Media ACM drive assembly 7 40X5451 2 2 Paper feed ACM tires 7 40X5440 1 2...

Page 241: ...Options Asm Index Part number Units mach Units FRU Description NS 40X6339 1 1 64MB NAND flash memory NS 40X1368 1 1 USB cable packaged 2 m NS 3049622 1 Relocation kit All manuals and user guides at a...

Page 242: ...oot straight Israel NS 40X0274 1 Power cord 6 foot straight Switzerland NS 40X0276 1 Power cord 6 foot straight South Africa NS 40X0287 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 Powe...

Page 243: ...uality pages 3 26 Reports Menu Settings Page 3 27 reports 3 27 menu settings page 3 27 scanner manual registration 3 30 USB scan to local 3 26 control panel 1 2 controller card service check 2 26 D de...

Page 244: ...e 3 29 frame parts catalog 7 9 fuser parts catalog 7 8 service check 2 29 Fuser Temp 3 14 G Gap Adjust 3 14 H handling ESD sensitive parts 4 1 L lithium battery v xv 4 23 locations front views 5 1 rea...

Page 245: ...er jam during POST 2 31 paper never picks 2 32 paper picks but stops 2 31 paper picks sheets 2 32 paper trees curls 2 33 print quality 2 36 black page 2 37 blank page 2 36 heavy background 2 37 image...

Page 246: ...I 4 Service Manual 7013 XXX U USB scan to local 3 26 user attendance messages 2 6 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 247: ...5 Bezel Swedish OP X264 7 5 40X0186 Bezel Swedish OP X363 7 5 40X0214 Bezel Swedish OP X364 7 5 40X0227 Bezel Finnish OP X264 7 5 40X0242 Bezel Finnish OP X363 7 5 40X0243 Bezel Finnish OP X364 7 5 40...

Page 248: ...7 8 40X5320 Wireless antenna with clip 7 8 40X5344 Fuser assembly 110 V 7 8 40X5345 Fuser assembly 220 V 7 8 40X5346 Fuser assembly 100 V 7 8 40X5358 MPF tray assembly X36x series only 7 10 40X5360 A...

Page 249: ...d X363 X364 7 8 40X5614 Top cover assembly 7 3 40X5615 Tub cover 7 5 40X5616 Nameplate cover 7 5 40X5617 Operator panel X264 X364 7 5 40X5618 Operator panel X363 7 5 40X5620 Left scanner cover 7 6 40X...

Page 250: ...I 8 Service Manual 7013 XXX All manuals and user guides at all guides com...

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